GURU NANAK KHALSA COLLEGE OF ARTS SCIENCE & COMMERCE

Question bank solution

Creator : Mishra Aadarsh Kumar A.K. Subject: OE (English)

Q.1) Explain Johari’s windows.
Answer: Johari’s Window is a psychological tool used to enhance self-awareness and
understanding in interpersonal communication. It consists of four quadrants:
i. Open Area : This quadrant represents information known to both the individual and
others. It includes behaviors, feelings, and motives that are openly shared and
understood by everyone involved.
ii. Blind Spot: In this quadrant, information is known to others but not to the
individual. It consists of aspects of the person’s behavior or personality that they are
unaware of but which others can see and perceive.
iii. Hidden Area : This quadrant holds information known to the individual but not to
others. It includes personal thoughts, feelings, and experiences that the individual
chooses not to disclose to others.
iv. Unknown Area (Unknown): This quadrant represents information unknown to both
the individual and others. It encompasses aspects of the individual’s personality,
behavior, or motivations that have not yet been discovered or explored.

Q.2) Components of EQ.

Answer: Emotional Intelligence (EQ) comprises several components that contribute to an
individual’s ability to recognize, understand, manage, and express emotions effectively. The
main components of EQ include:
i. Self-awareness: The ability to recognize and understand one’s own emotions,
strengths, weaknesses, values, and motivations.
ii. Self-regulation: The ability to manage and control one’s emotions, impulses, and
reactions in various situations. This involves being adaptable, flexible, and resilient in
the face of challenges.
iii. Motivation: The drive to set and achieve goals, as well as the ability to harness
emotions to pursue personal and professional objectives. Motivated individuals
demonstrate persistence, optimism, and a willingness to learn and grow.
iv. Empathy: The capacity to understand and share the feelings, perspectives, and
experiences of others. Empathetic individuals are able to communicate effectively,
build rapport, and demonstrate compassion and understanding towards others.
v. Social skills: The ability to navigate social interactions, build and maintain positive
relationships, resolve conflicts, and collaborate effectively with others. Socially
skilled individuals are adept at communication, influence, and teamwork.

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Q.3) 6 thinking hats.
Answer:
i. White Hat: Focuses on facts, figures, and objective information. Participants wearing
the white hat provide data, statistics, and information relevant to the discussion.
ii. Red Hat: Represents emotions, feelings, and intuition. Participants wearing the red
hat express their gut reactions, instincts, and emotions without the need for
justification or rationale.
iii. Black Hat: Symbolizes critical thinking and caution. Participants wearing the black
hat identify potential risks, drawbacks, and weaknesses in ideas or proposals. They
play the role of devil’s advocate and highlight potential problems or obstacles.
iv. Yellow Hat: Encourages optimism, positivity, and constructive thinking. Participants
wearing the yellow hat focus on the benefits, advantages, and opportunities
associated with ideas or proposals. They highlight strengths and positive aspects.
v. Green Hat: Represents creativity, innovation, and lateral thinking. Participants
wearing the green hat generate new ideas, solutions, and possibilities. They explore
alternatives, think outside the box, and propose creative approaches.
vi. Blue Hat: Serves as the facilitator or organizer of the thinking process. The blue hat
wearer manages the discussion, sets the agenda, and ensures that the group follows
the rules and guidelines for effective thinking.

Q.4) Tips for positive thinking.

Answer:
i. Focus on the Good: Train your mind to focus on the positive aspects of situations,
people, and experiences rather than dwelling on the negative.
ii. Practice Gratitude Daily: Take a few moments each day to reflect on and express
gratitude for the things you appreciate in your life.
iii. Challenge Negative Thoughts: Whenever negative thoughts arise, consciously
challenge them and reframe them in a more positive light.
iv. Surround Yourself with Positivity: Surround yourself with supportive and uplifting
people, and engage in activities that bring you joy and fulfillment.

Q.5) Etiquette for writing email.

Answer:

i. Clear Subject: Use a clear subject line that summarizes the purpose of the email.
ii. Polite Greeting: Start with a friendly greeting, like “Hi [Name]” or “Dear [Name].”
iii. Be Brief: Keep the email short and to the point.

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 iv. Proofread: Check for spelling and grammar errors before sending.
v. Respectful Tone: Use a respectful and friendly tone throughout the email.
vi. Reply Promptly: Respond to emails in a timely manner.
vii. Include Attachments Carefully: Double-check that any attachments mentioned are
included.
viii. Closing: End with a polite closing, like “Thanks” or “Best regards,” followed by your
name.
ix. Be Professional: Maintain professionalism, even in casual emails.
x. Check Recipients: Make sure you’re sending the email to the right person or people.

Q.6) Types of team.

Answer:
i. Functional Teams: Organized by specific job functions like marketing or finance.
ii. Cross-Functional Teams: Members from different departments work together on
common goals.
iii. Project Teams: Formed for specific projects with defined goals and timelines.
iv. Virtual Teams: Work together remotely, using digital tools and technology.
v. Temporary Teams: Created for short-term tasks or projects.
vi. Permanent Teams: Ongoing teams within the organizational structure.
vii. Self-Managed Teams: Have autonomy to make decisions and manage their work.
viii. Problem-Solving Teams: Assemble to address specific issues or challenges.
ix. Innovation Teams: Focus on generating new ideas, products, or processes.
x. Leadership Teams: Comprise top executives responsible for strategic direction and
decision-making.

Q.7) Maslow’s theory of motivation.

Answer:
i. Hierarchy of Needs: People have different needs, and they are arranged in a
hierarchy from basic to higher-level needs.
ii. Basic Needs First: We must fulfill our basic needs like food, water, and shelter
before moving on to higher needs.
iii. Levels of Needs: The hierarchy includes physiological, safety, love/belonging,
esteem, and self-actualization needs.
iv. Sequential Progression: We typically move from lower-level needs to higher ones as
we fulfill each level.
v. Self-Actualization: At the top of the hierarchy is self-actualization, where we strive
to reach our fullest potential and achieve personal growth.

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 Q.8) Social media etiquettes.
Answer:
i. Be Kind: Treat others with kindness and respect.
ii. Think Before Posting: Consider how your posts might affect others before sharing.
iii. Protect Privacy: Keep personal information private and ask before sharing others’
photos or details.
iv. Be Yourself: Be genuine and authentic in your interactions.
v. Stay Positive: Keep conversations positive and avoid negativity or arguments.
vi. Respect Copyright: Give credit when sharing others’ work and avoid plagiarism.
vii. Be Mindful of Timing: Post at appropriate times and avoid overposting.
viii. Check Settings: Regularly review privacy settings and adjust as needed.
ix. Handle Disputes Privately: Resolve conflicts privately rather than airing them
publicly.
x. Have Fun: Enjoy social media responsibly and have fun connecting with others!

Q.9) Distinguish between EQ & IQ.

Answer:

Emotional Quotient (EQ) Intelligent Quotient (IQ)

i.Measures emotional intelligence and social skills.
ii. Focuses on understanding and managing
emotions, empathy, and interpersonal
relationships.
iii. Assesses qualities like self-awareness, self-
regulation, social awareness, and relationship
management.
iv.Reflects a person’s ability to navigate social
situations, communicate effectively, and build
meaningful connections with others.
i.Measures cognitive intelligence and problem-
solving abilities.
ii. Focuses on skills like logical reasoning, abstract
thinking, and numerical comprehension.
iii. Typically assessed through standardized tests like
IQ tests.
iv.Represents a person’s intellectual capacity and
potential for academic or technical achievement.

Q.10) 5 Non-verbal forms of communication.

Answer:
i. Facial Expressions: Show emotions like happiness, sadness, or anger through facial
movements.
ii. Gestures: Use hand movements and body gestures to convey messages.

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 iii. Body Language: Use posture and physical movements to express feelings or
attitudes.
iv. Eye Contact: Establish and maintain eye contact to demonstrate engagement and
attentiveness.
v. Tone of Voice: Use variations in pitch, volume, and intonation to convey emotions
and attitudes.

Q.11) What do you think about EQ ?

Answer: Definition – Emotional Intelligence (EQ) refers to the ability to recognize, understand,
and manage one’s own emotions, as well as to perceive and influence the emotions of others.
Brief Note– Emotional Intelligence, is the ability to recognize, understand, and manage
emotions effectively. It involves being aware of one’s own emotions and those of others, and
using this awareness to navigate social interactions, communicate effectively, and make sound
decisions. Developing EQ can lead to better relationships, improved communication, and
greater resilience in the face of challenges. It’s an essential skill for personal and professional
success.

Q.12) Meeting etiquettes.

Answer:
i. Be on Time: Arrive punctually for the meeting.
ii. Listen: Pay attention when others are speaking.
iii. Participate: Share your thoughts, but don’t dominate.
iv. Respect: Treat everyone with kindness and respect.
v. Stay Focused: Stick to the agenda and avoid distractions.
vi. Be Brief: Keep your contributions short and to the point.
vii. Take Turns: Let everyone have a chance to speak.
viii. Follow Up: Remember any commitments or tasks assigned during the meeting.

Q.13) How to deals with fear ?

Answer:
i. Acknowledge Your Fear: Recognize and accept your fear without judgment.
ii. Breathe and Relax: Practice deep breathing and relaxation techniques to calm your
mind and body.

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 iii. Challenge Negative Thoughts: Question and challenge negative thoughts that fuel
your fear.
iv. Take Small Steps: Break down your fear into manageable steps and take gradual
actions to face it.
v. Seek Support: Talk to trusted friends, family, or a therapist for support and
guidance.

Q.14) Qualities of good leader.

Answer:
i. Communication: A good leader communicates clearly and listens attentively.
ii. Empathy: They understand and care about the feelings and perspectives of others.
iii. Integrity: They are honest, ethical, and consistent in their actions and decisions.
iv. Vision: They have a clear vision for the future and inspire others to work towards it.
v. Confidence: They are confident in themselves and their abilities, inspiring
confidence in others.
vi. Decisiveness: They make decisions confidently and decisively, even in difficult
situations.
vii. Adaptability: They are flexible and adaptable to change, willing to adjust their plans
as needed.
viii. Resilience: They bounce back from setbacks and remain determined in the face of
challenges.
ix. Accountability: They take responsibility for their actions and hold themselves and
others accountable.
x. Empowerment: They empower and support their team members to grow and
succeed.

Q.15) Negotiation styles.

Answer:

i. Competitive: Focuses on winning for oneself, often using aggressive tactics.

ii. Collaborative: Aims for mutual benefit through open communication and problem-
solving.
iii. Accommodating: Prioritizes the needs of the other party and maintains harmony.
iv. Avoiding: Postpones or avoids confrontation due to fear of conflict.
v. Compromising: Seeks middle ground by making concessions for both parties.
vi. Assertive: Advocates for own interests while respecting others’, with clear
communication.

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Q.16) Leadership styles.
Answer:
i. Autocratic: Leader makes decisions alone without input from others.
ii. Democratic: Leader involves the team in decision-making and values their input.
iii. Laissez-faire: Leader provides minimal guidance, allowing team members to make
their own decisions.
iv. Transformational: Leader inspires and motivates team members with a compelling
vision.
v. Transactional: Leader focuses on tasks and rewards or punishes based on
performance.
vi. Servant: Leader prioritizes serving the needs of others and facilitating their growth
and development.

Q.17) Mixed model.

Answer:
i. Combines Methods: The mixed model blends qualitative and quantitative research
methods.
ii. Qualitative and Quantitative: It involves both descriptive (qualitative) and
numerical (quantitative) data.
iii. Comprehensive Understanding: By using both types of data, researchers gain a
more complete understanding of the research topic.
iv. Richer Insights: The mixed model allows for deeper insights and validation of
findings from different perspectives.
v. Useful for Complexity: It is particularly helpful in complex research studies where
multiple viewpoints or dimensions need to be explored.

Q.18) How to enhance your creativity?

Answer:

i. Try New Things: Explore new activities, places, or ideas to stimulate your mind.
ii. Stay Curious: Ask questions and stay curious about the world around you.
iii. Think Outside the Box: Practice thinking of multiple solutions or ideas without
judgment.
iv. Find Inspiration: Surround yourself with sources of inspiration like books, art, or
nature.
v. Collaborate: Work with others to share ideas and gain new perspectives.
vi. Take Breaks: Give yourself time to rest and recharge to keep your mind fresh.

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vii. Keep a Journal: Write down your ideas and observations to spark creativity.
viii. Experiment: Try different techniques or approaches to see what works best for you.

Q.19) Sources of Stress.

Answer:
i. Work Pressure: Deadlines, workload, and conflicts at work.
ii. Financial Concerns: Money problems, debts, or unexpected expenses.
iii. Relationship Issues: Conflicts with family, friends, or partners.
iv. Health Challenges: Illness, injury, or chronic health conditions.
v. Life Changes: Moving, starting a new job, or going through a breakup.
vi. Uncertainty: Feeling unsure about the future or facing unknown outcomes.
vii. Daily Hassles: Minor annoyances like traffic, chores, or technology issues.
viii. Traumatic Events: Accidents, natural disasters, or witnessing violence.
ix. Environmental Factors: Noise, pollution, or crowded spaces.
x. Social Pressures: Expectations from others, peer pressure, or feeling judged.

Q.20) Mention some habits which help us to think positive.

Answer:
i. Gratitude: Think about things you’re thankful for every day.
ii. Smile: Smile more often to boost your mood.
iii. Positive Self-talk: Speak kindly to yourself and challenge negative thoughts.
iv. Surround Yourself with Positivity: Spend time with people who make you feel good
and avoid negative influences.
v. Focus on Solutions: Instead of dwelling on problems, focus on finding solutions.
vi. Stay Active: Exercise regularly to boost your mood and energy levels.
vii. Celebrate Small Wins: Acknowledge and celebrate even the smallest achievements.
viii. Practice Mindfulness: Take a moment to breathe deeply and be present in the
moment.
ix. Limit Negative Inputs: Reduce exposure to negative news, social media, or
conversations.
x. Seek Support: Reach out to friends, family, or a counselor for support when needed.