Mock Interview

• Rephrase the question

• Give an example

What are in your opinion three factors that make customer service effective?

In my opinion, three factors that make customer service effective are being welcoming
but not overbearing, providing accurate information, and solving the customer problems
promptly.

For example, when I was working at XYZ, I would always approach a customer when they
made eye contact with me to make sure that they wanted my help. Most customers don’t
appreciate pushy sales assistants who impose their presence as they enter in a shop.

Questions

1. What, in your opinion, are three factors that make customer service effective? [Q6]
2. Why do you think it is important to offer good customer service? [Q7]
3. What would an appropriate response be if a customer complains because they’re
receiving marketing emails that they don’t want? [Q9]
4. When answering to a customer email, which elements you always need to make
sure you include in your reply? [Q10]
5. When working in a team, what do you think it is important to do to reach good
results? [Q11-group charter]
6. Can you mention a common hazard in the workplace that in your opinion applies
to this role? [Q14] What would be the risk? [Q15] What would you do to reduce
such risk? [Q16]
7. What are the main duties of an employer in relation to Health and Safety? [Q17]
8. If we were to hire you for this role, which two individuals do you think will be
responsible for your Health and Safety? [Q18]
9. Can you mention examples of Health and Safety information you may find in the
workplace? [Q19]
10. If you noticed a health and safety hazard or a risk in the workplace, who would you
report that to? [Q20]
11. Which arrangements for Health and safety or First Aid you expect to find in the
workplace? [Q21]
12. If an accident or incident happened at work, what actions you may need to take?
[Q22]
13. Are good with time management? [Q23] Give us an example of a time when you
weren’t good at managing your time. What did you learn from it? [Q23]