MIZAN TEPI UNIVERSITY TEPI CAMPUS

SCHOOL OF COMPUTING AND INFORMATICS

DEPARTMENT OF SOFTWARE ENGINEERING

COURSE: WEB DESIGN AND PROGRAMMING (SEng3071)

WEB_BASED WATER SUPPLY SERVICE INFRMATION

MANAGEMENT SYSTEM FOR TEPI TOWN.
By:- GROUP 3

MEMBERS

NAME ID
1) Thitna Endale ……………………………..3080/14
2) Gemechis Debelo…………………………1463/14
3) Beyisa Demise ……………………………..0721/14

MINI PROJECT PROPOSAL

Submitted to: Mr. Melkamu D.

Submission date: 03/07/2016 E.C

Acknowledgment
It is my great pleasure to acknowledge everyone who has contributed to my achievement during
this long journey. First of all I want to address my thanks to the almighty God for everything he
did for us, without his help this cannot be achieved.

We would like to express our deepest gratitude to our advisor Mr, Melkamu Debasa for his great
contributions in providing us guidance and constructive comments to our project work, we
significantly benefited from his vast knowledge and experience in the area. The regular
discussion we had helped to shape this proposal work a lot. We are also deeply thankful to Mizan
Tepi University for the chance given to us to work on such project title basically to department
of information technology.

II
Abstract
Along with the changes in the world’s technology, water became the backbone of
industrialization and almost all the activities we carryout, rely on water supply and demand of
customers also changes as well which has become more demanding and knowledgeable than
ever before.

There are a number of problems being faced by the Tepi town water supply service. This project
would help to solve the problems by replacing the way of manual system into computerized
system. When we see how the customers report any damages to the organization, it requires
physical present to the office. So, the project try to cut this problem and enable the office system
to have very fast service to their customer by designing web-based service information
management system for them. In this system the group would develop a Web based water supply
service that solves the challenges of Tepi town Water supply service. The system handles
customers’ bill processing, maintenance processing, receive customer maintenance request,
display payment information and other functions. For the success of this project, the group uses
many methods of data collection like interviewing the staffs of the Tepi town water supply
workers. System also includes the use of hardware and software’s like operating system,
Database management system, application software and the likes.

III
List of Abbreviation

TCAWSSO: Tepi city administration water supply service office

CD: compact disc

TCAWSSO: Tepi city administration water supply service

HTML: hypertext markup language

CSS: cascading style sheet

UML: unified modeling language

WSSIMS: Water Supply Service Information Management System

PHP: preprocessor hypertext page

GB: gigabyte

RAM: random access memory

IV
Contents
Acknowledgment .......................................................................................................................................... II
Abstract ........................................................................................................................................................ III
List of Abbreviation ...................................................................................................................................... IV
LIST OF TABLE............................................................................................................................................... VI
1 Introduction ............................................................................................................................................... 1
2. Background of University .......................................................................................................................... 1
3. Background of Institute............................................................................................................................. 2
4. Background of the project ........................................................................................................................ 2
4.1 Goal of the project .................................................................................................................................. 3
4.2 Services of the institution ....................................................................................................................... 3
5. Team Composition .................................................................................................................................... 4
6. Tasks and Schedule ................................................................................................................................... 4
7. Problem statement ................................................................................................................................... 6
8. Objectives of Proposed System ................................................................................................................ 6
8.1 General Objectives .................................................................................................................................. 6
8.2 Specific Objectives .................................................................................................................................. 6
9. Scope ......................................................................................................................................................... 7
10. Feasibility studies .................................................................................................................................... 7
10.1 Technical feasibility ............................................................................................................................... 7
10.2 Operational feasibility ........................................................................................................................... 7
10.3 Behavioral /legal feasibility ................................................................................................................... 8
10.4 schedule feasibility................................................................................................................................ 8
10.5 Economic feasibility .............................................................................................................................. 8
10.5.1 Intangible benefits ............................................................................................................................. 8
10.5.2 Tangible benefit ................................................................................................................................. 9
COST OF THE PROJECT .............................................................................................................................. 9
11. Methodologies and Tools ....................................................................................................................... 9
11.1 Methodologies ...................................................................................................................................... 9
11.2 Data / requirement collection method ............................................................................................... 10
11.2.1 Observation...................................................................................................................................... 10
11.2.2 Interview .......................................................................................................................................... 10

V
11.3 Document Analysis.............................................................................................................................. 10
11.4 System analysis & design methodology .............................................................................................. 10
11.5 System development methodology .................................................................................................... 10
11.6 System Development Tools ................................................................................................................ 11
11.7 Required Resources with Costs ........................................................................................................... 11
11.7.1 Software Requirement ..................................................................................................................... 11
11.7.2Hardware Requirements:.................................................................................................................. 12
12. Limitation .............................................................................................................................................. 12
13. Significance of the project .................................................................................................................... 12
13. References ............................................................................................................................................ 15
14. Websites................................................................................................................................................ 15

LIST OF TABLE

1.1 Team composition……………………………………………………………………………5

1.2 Schedule feasibility…………………………………………………………………………..8

1.3 Cost of project ……………………………………………………………………………….9

1.4 System development tools…………………………………………………………………...11

VI
1 Introduction
Now days, using computers to simplify tedious manual work is significance. Because using
computer gives many benefits like speed, accuracy, storage capacity, flexibility, cost reduction
and minimizing tedious manual work. Out of many applications of computers the group wants to
develop a system that solves the problem that concerns with the organization manual system. So,
the project try to

reduce this problem and enable the office system to have very fast service to their customer and
to become fully automated system by designing web based service management system for
TCAWSSO. We initiated to develop this project we want to change the organizations manual
system into fully automated system and to reduce loss of man power cost and time. Fully
automated system means a system its operations are a combination of both software and
hardware that is designed and programmed to work automatically without the need for a human
operator to provide inputs and instructions for each operation.

2. Background of University
Mizan Tepi University is one of the universities in Ethiopian which is found in south west
region. It has three campuses, which are Mizan main campus, Tepi Campus, and Mizan aman
health campus. It is located in Mizan Teferi where the main campus is, Tepi town and Mizan
Aman 569kms,584.3kms and 581kms respectively at southwest of Addis Ababa, in the deep and
unique natural and anthropologic diversity. Under Tepi campus school of computing and
informatics, school of engineering and technology and natural and computational are included.

The university is founded on 52 hectares of land to each campus. The enormous potentialities
and gifted natural resources of southwest, those exist in and are found Mizan and Tepi town
offers among other things, a huge opportunity to the university to venture in to new territories of
education and research development. The university started teaching and learning 2006 by
sharing building for university administration office from Mizan agriculture technique and
vocational college by admitting few regular students in college of social; science and humanities
at Mizan campus. By the time the university started its operation, there were only 215 students
attending their first degree classes. Among the number students for the first time 138 students
had graduated colorfully in July 2008/2009.

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 3. Background of Institute
Tepi town Administration water supply service is a water supply organization which is in south
west regional state. The organization is established in 1979 E.C. At the time, the office had many
employees like bill officer, meter reader and technical supervisor, auditor to give service for their
customers Tepi town administration water supply service follows manual system to give service
for their customer. At first when the organization starts it had a plan to give access of water
supply for 5000 peoples all over from Tepi town and its surroundings. Currently the organization
has around 4500 customer. This Office have many activities like customer registration, bill
calculation and viewing report for them taking customers maintenance order and respond it.

When this organization started it starts by opening it starts with 4 “bono” which is like tap water
but for many customers from “genda kore” spring. But the Tepi town start to expand more
therefore the organization uses other spring waters like mero for just university and other for the
local people. Currently 60-70 thousand peoples have the access to pure water.

The vision of this administration is by providing efficient and continuous water supply service
for Tepi town and its surrounding population protecting them from any waterborne diseases and
raising productive citizens.

The main mission of the administration is by coordinating the people and other supportive
organization according to the policy, strategy and program of water administration scheduling
developmental programs to be able to provide a pure water supply for the town’s people and the
surroundings with fair amount of payment and being independent and efficient administration.

4. Background of the project

A water supply service information management system (WSSIMS) is a software application
designed to streamline the collection, organization, and analysis of data related to water delivery.
Imagine a central hub for all your water supply information needs!

Tepi town Administration water supply service is one of government organization. This could be
describing the activities like: apply registration, generating report, maintenance order, meter
reading and view report by paper form in the organization. As the existing system of water
supply service is manual, know we want to develop this organization to change manual system to
computerized form. The existing system at Tepi town Administration water supply service uses
manual system. The first activity of the existing system is payment information in the form of
paper to give detail personal information. Billing system is another activity of the existing
system to read meter and collecting payment. The meter reader read each customers and water
consumption and record on paper.

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 4.1 Goal of the project
The major goals of this project typically focus on improving efficiency and effectiveness in these
areas:

Customer Management: Track customer accounts, billing information, and usage data.

Leak Detection and Repair: improve response times.

Decision-Making: Provide data-driven insights to support informed decision-making.

By centralizing information and automating tasks, a Water Supply Service Information

Management System (WSSIMS) can help water supply organizations improve service delivery,
reduce costs, and conserve resources.

4.2 Services of the institution

The main services provided by Tepi town water supply service administration can be broken
down into two categories: water delivery and system management.

Water Delivery Services:

Providing safe and reliable drinking water:

This is the core service, ensuring consistent access to clean water that meets regulatory standards
for consumption.

Metering and billing: Accurately measuring water usage and providing bills to customers for
payment.

Customer service: Addressing customer inquiries, resolving billing issues, and handling service
requests (e.g., new connections, repairs).

System Management Services:

Infrastructure maintenance: Maintaining and repairing the network of pipes, treatment plants,
reservoirs, and other equipment to ensure proper water flow and quality.

Leak detection and repair: Identifying and fixing leaks in the water distribution system to
minimize water loss.

Water quality monitoring: Regularly testing water quality to ensure it meets safety standards
and taking corrective actions if needed.

Demand forecasting: Predicting water usage trends to optimize water treatment and distribution
based on anticipated demand.

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 Planning and development: Planning for future infrastructure upgrades and system expansion
to meet growing water needs.

5. Team Composition
Project Title WEB_BASED WATER SUPPLY SERVICE INFRMATION MANAGEMENT SYSTEM FOR TEPI
TOWN.

Prepared By s.No Name ID No. Responsibility Email

1 Beyisa Demise 0721/14 Involve in all bayiademise@gmail.com

2 Gemechis Debelo 1463/14 Involve in all gemechisdebelo@gmail.com

3 Thitna Endale 3080/14 Involve in all thitnaendale@gmail.com

Date ... March,2024

Advisor Mr. Melkamu D.

Table 1.1 team composition

6. Tasks and Schedule

Web-based Water Supply Service Information Management System: Task and Schedule

Phase 1: Planning and Requirement Gathering (1-2 Weeks)

Task 1.1: Define System Goals and Objectives

Identify the purpose of the system and the problems it aims to solve.

Determine the target users (e.g., water utility staff, customers) and their needs.

Task 1.2: Functional Requirements Gathering

List all the functionalities the system should provide (e.g., customer account management, meter
reading, leak detection reporting, and billing).

Prioritize features based on importance and complexity.

Task 1.3: Non-Functional Requirements Gathering

Define security requirements (data access control, encryption).

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Specify performance expectations (response times, uptime).

Phase 2: System Design and Development (4-8 Weeks)

Task 2.1: Data Model Design

Design the database structure to store water supply information (customer data, meter readings,
billing history, etc.).

Task 2.2: System Architecture Design

Define the overall system architecture, including front-end (user interface), back-end (server-side
logic), and database.

Choose appropriate technologies (programming languages, frameworks).

Task 2.3: Development

Develop the front-end and back-end components of the system based on the design.

Implement functionalities according to the requirements.

Task 2.4: Testing

Conduct thorough testing to ensure the system functions as expected.

Fix any bugs or errors identified during testing.

Phase 3: Deployment and Training (1-2 Weeks)

Task 3.1: Deployment

Deploy the system to a web server or cloud platform.

Configure system settings and security measures.

Task 3.2: User Training

Develop training materials for system users (user manuals, video tutorials).

Conduct training sessions for different user groups.

Phase 4: Maintenance and Support (Ongoing)

Task 4.1: Bug Fixes and System Updates

Address any bugs or issues reported by users.

Implement new features and updates as needed.

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Task 4.2: Data Backup and Security

Establish a regular data backup schedule.

Main challenge was a busy schedule of class and the weather.

The other challenge the employees were also too busy to stay in the office so it was hard to
interview them multiple of times. And also it was hard to get their number.

7. Problem statement
Tepi Town Administration water supply service is currently uses a manual system. As it is
manual, it has its own problems. Like;

 Since the billing information was circulated, the data loss, and it takes time to manage it.

 Since customer registration is taking place in physically; it leads to wasting time.

 During requesting maintenance, the customers may spend unnecessarily expense and waste
their time.

 The customers may not get the chance to request service of the organization 24/7(twenty four
hours a day and seven days a week).

 During the backup system of the office, it was not efficient if the documents were damaged.

 It may be difficult for customers to get the phone number of the organization.

 During generating monthly report, it takes time and it may not be easy to manage and analyses
the monthly work due to massive collection of data and the generated report may not be accurate.
Generally Tepi Town Administration water supply service uses manual system then, we want to
develop web based system to solve the listed problem.

8. Objectives of Proposed System

8.1 General Objectives

The general objective of the project is to develop web based system for Tepi town
Administration water supply service.

8.2 Specific Objectives

Here are some specific objectives that would together help us achieve the overall of the project
as follows:
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 Study the existing system and find out the problem.

 Find the solution for the problem found in existing system.

 Design and build a particular model of this proposed system.

 Deploy the system and test it till it fits to the needs of the organization.

9. Scope
The scope of proposed system focused on develops web-based water supply service office. Thus
project is more focused on about water supply service.

 It concerns, manage account

 control service
 customer registration
 technician maintenance order processing
 bill calculating
 Billing system processing and reporting.

10. Feasibility studies

10.1 Technical feasibility

Technical feasibility deals with the hardware as well as software requirements. We have to find
out whether the necessary technology and proposed equipment have the capacity to hold the data
used in the project. The system would be develop using object oriented development technique,
since the team member have the knowledge of the methodologies and the tools to develop this
system (for data gathering, implementing or coding developing the program) the project is to be
technically feasible.

10.2 Operational feasibility

This system brings better achievement for the operations performing by the office by providing
efficient registration and storage of customers’ and payment information, easy updating, deletion
Modification etc. This intern increases the efficiency of work in the office. So that one can say
that the system is operationally feasible.

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 10.3 Behavioral /legal feasibility
This system brings high efficiency because it can automate tasks, improving data collection and
analysis, which leads to faster response time and reduce workload of stuff. It also improve
customer service.

10.4 Schedule feasibility

Activity Feb 13- Mar 2 Mar 3 Mar 4- Apr 2 Apr 3 Apr 4- May 14 May 15

Proposal preparation

Proposal presentation

Documentation preparation

Documentation
presentation

Implementation

Final presentation

Table 1.2 schedule feasibility

10.5 Economic feasibility

Economic feasibility is the process of identifying the financial benefits and the degree to which
the economic advantages of the project to be made, done, or achieved. It is a measure of cost
effectiveness of a project and also, we will use to identify the benefits and costs concerning the
project. Under economic feasibility, we consider the Following things.

10.5.1 Intangible benefits

Intangible benefits: refers to items that cannot be measurable in terms of money. The following
Intangible benefits are as follow:
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  Lowering the workload from the employee.
 Give moral satisfaction for the user of the system.

10.5.2 Tangible benefit

Tangible benefit: is a benefit that can easily be measurable. Our system will provide tangible
Benefits such as:

 Increase speed of activity for the organization employee.

 Decrease labor force.
 Decrease response time for the requesting information within maximum Fraction of
second.

COST OF THE PROJECT

Hardware Cost

Desktop / Laptop 36000 ETB

Hard disk 2000 ETB.

Flash disk size-8,16GB 2249 ETB.

Stationery (pen and paper). 50 ETB.

RAM Size 4GB 2200 ETB.

TOTAL 42,499 ETB

1.3 cost of the project

11. Methodologies and Tools

11.1 Methodologies

A methodology is a model, which project managers employ for the design, planning,
implementation and achievement of their project objectives. There are different project
management methodologies to benefit different projects. For this project we select object
oriented general methodology.

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11.2 Data / requirement collection method

There are different methods to collect information. From those the project uses the following tool
and methods to collect data from the organization.

11.2.1 Observation
Assessing and analyzing overall system that has been carried out observing the current working
System, we would have observed the current working of TCAWSSO and how their system work
and we have conducted a physical observation have been seen. And how data are handled and
information is kept in the systems.

Generally, the above data collection tools describe mainly focused at manual-based activities.
Due to this reason, the group’s members decide to change manual based activities into
computerize d system.

11.2.2 Interview
The group member is collected information from office manager Mr. Masresha and Took
suggestions about the involvement employee activities around Tepi town water supply service.

11.3 Document Analysis

To get detailed awareness about the proposed system we would use different documents some
related previously done projects, which are very important to develop our project.

11.4 System analysis & design methodology

For the system analysis and design part there are two models. These, structured and object
oriented approach. From those this project uses object oriented approach because it is efficient to
show how the data is organized, it also shows clearly the definition of the data of the system. In
general, the project uses the object oriented paradigm to develop the system.

11.5 System development methodology

This methodology used to structure plan and control process of developing the proposed system.
Thus, we have used model that divides the system into iterative phases. We preferred iterative
model approach for the following reasons:

 It is simple and easy to understand.

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  Phases are processed and completed one at a time.
 The orderly sequence of development steps and strict controls for ensuring the
Adequacy of documentation
 Project requirements are stable during the system development life cycle.

11.6 System Development Tools

To develop the proposed system, we would use different software and hardware components.

Activities Tools/ Programs

Client side coding HTML/DHTML/XML

Client side scripting JavaScript

Platform MS Windows

Database server MySQL

Web server Apache

Server-side scripting PHP

Browsers Mozilla Firefox 3.0,chrome

Editors MS Excel

Documentation MS Word, MS Excel

User Training MS PowerPoint,

Table 1.4 system development tools

11.7 Required Resources with Costs

11.7.1 Software Requirement

Front end
 HTML, CSS, JavaScriptversion7.5.9.0 notepad++: To implement the system version
 Microsoft office: To write documentation of the system.
 Window operating system: Platform used to do both documentation and
Implementation
 UML Diagram: for designing UML diagram associated with the project.
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 Server Side

XAMP Server version 3.2.2: To create, store and retrieve files to/from the database.

Intermediate

PHP version 7.0.9: we use PHP xampp because of it is easy to use and easy to learn.

11.7.2Hardware Requirements:

• Desktop and Laptop computer: To work documentation, implementation and access internet
available.

• RAM Size 4GB

• Hard disk

• Flash disk size-8,16GB

• Stationery (pen and paper

12. Limitation

This website is meant to transform the hectic manual system to a more efficient computerize
system. The project does not work about

 Employee salary or pay rolling

 Detail information about Employee.
 GPS based collecting water consumption.
 Penalty.

13. Significance of the project

The main benefits of this system as it is computerized web based system:

FOR CUSTOMER

 It save the customers time when they want to access service from the organization.
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 The Customers uses the system safely and gives comfort for them.

 It attracts other customer to join and register under the system.

 It motivates many customers to join the system, as it is easily accessible.

 It initiates and increases employee moral to do their task properly.

 Generates more secured information for each customer.

 It makes smooth relation between the office and their customer.

FOR ORGANIZATION

 It makes the office efficient and more profitable in a short period of time, as it follows fully
automated system and has many customers.

 It increases performance of the organization.

 It makes smooth relation between the office and their customer.

FOR THE CITY

 Generates and improves socio economic change to the society.

 Introduces the office to technology and also facilitates technology throughout the coverage
area, as it is web based system.

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Conclusion

The proposed web-based water supply service information management system offers a
comprehensive solution to streamline operations, improve efficiency, and enhance customer
service for the organization. By implementing this system, you can achieve significant benefits
such as:

Increased operational efficiency: Improved data management, automated workflows, and real-
time access to information will lead to faster response times and reduced administrative burden.

Enhanced customer service: Customers will have access to self-service portals for account
management, bill payments, and leak reporting, resulting in a more convenient and positive
experience.

Improved decision-making: Data-driven insights will enable informed decision-making

regarding resource allocation, infrastructure maintenance, and service improvement initiatives.

We are confident that this system will be a valuable asset to your organization, contributing to a
more sustainable and efficient water supply service.

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13. References
 The sample mini project
 Our fundamental of software engineering project.
 Project management by Jennifer Bridges 2023.

14. Websites

 https://www.studocu.com
 https://www.researchgate.net
 https://wwwcoursehero.com
 https://www.globalgiving.org.ng
 https://www.scribd.com
 https:/howtoapplyforgrants.com
 https://iwaponline.com
 https://www.grincom

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