Dear Addeco Hiring Team,

I am writing to express my strong interest in the multiple job positions at your recruitment agency, as
advertised. With a solid background in Technical Support and Infrastructure Management, I am confident
in my ability to contribute to the success of your team.

In my previous role as a NOC Engineer (Technical Support Tier-II), I demonstrated my proficiency in

addressing complex technical issues and collaborating with cross-functional teams to ensure effective
incident resolution. My hands-on experience in Infrastructure Management on AWS allowed me to
optimize performance, enhance security, and ensure scalability on the AWS platform.

During my tenure, I developed a proactive approach to incident resolution within SLA objectives, utilized
advanced monitoring tools such as Splunk and ELK, and maintained 24/7 NOC monitoring to ensure
uninterrupted operations. My expertise in logging systems, including Splunk and Elasticsearch,
contributed to comprehensive issue analysis and effective incident resolution.

As a Fixed Line Products & Solutions Trainee Officer at Telenor, I led pre-sales activities for fixed line
solutions, facilitated product adoption, and engaged in post-sale support. My responsibilities included
managing day-to-day operations, cultivating vendor relationships, and delivering exceptional customer
services within SLA performance thresholds.

I bring to your team a strong foundation in troubleshooting and technical support, proficiency in
monitoring tools, and a track record of ensuring customer satisfaction. My commitment to proactive
incident resolution aligns with the dynamic needs of your company.

I am excited about the opportunity to contribute my skills and experience to your team. Thank you for
considering my application. I look forward to the possibility of discussing how my background and skills
align with the needs of your company.

Yours Truly,

Hannan Shakeel