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Technical Support - AT&T
Technical Support - AT&T
Project Overview:
AT&T Inc., a leading telecommunications company, aims to enhance its IT support services through the establishment of a
dedicated IT Help Desk and Technical Support team. This proposal outlines the creation of a support structure that
provides assistance to employees and ensures the smooth operation of IT systems. The project is set to operate on a
contractual basis for a duration of one year.
Objectives:
Continuous Improvement:
Implement a feedback mechanism for employees to provide insights on IT support.
Regularly assess and improve IT support processes based on feedback and performance metrics.
Knowledge Transfer:
Provide training and guidance to end-users on common IT issues.
Create knowledge-based articles to empower users to troubleshoot common problems independently.
Project Scope:
Help Desk Team Setup: Recruitment and training of a dedicated IT Help Desk and Technical Support team.
Implementation of a ticketing system for efficient issue tracking and resolution.
24/7 Support Availability: Ensure round-the-clock availability of IT support services to accommodate different
time zones. Implement on-call support for urgent technical issues.
Remote Support Capabilities: Enable remote support tools to assist employees working from various locations.
Provide secure and efficient remote troubleshooting solutions.
Knowledge Base Development: Create a comprehensive knowledge base with FAQs, troubleshooting guides, and
solutions. Regularly update the knowledge base to reflect changes in technology and
systems.
Financial Details:
Team Composition:
Conclusion:
This proposal aims to establish a robust IT Help Desk and Technical Support system for AT&T Inc, providing timely and
effective assistance to employees. The proposed hourly rate is competitive, and the one-year contract allows for a focused
and results-oriented collaboration.
We look forward to discussing this proposal further and collaborating on implementing a successful IT Help Desk and
Technical Support project for AT&T Inc.