EVALUATION SHEET ON QUALITY MANAGEMENT SYSTEMS
Name:
Department:
Date:
Tick (√) the correct answer:
1. Fishbone diagram is also called as
a. Cause and Effect Diagram
b. Process Mapping
c. Scatter Diagram
d. Histogram
2. Which of the following is a tool used to
quantify the relationship between two
variables?
a. Scatter diagram
b. Control chart
c. Pareto chart
d. Cause-and-effect diagram
3. Full form of QMS is
a. Quality Management Standard
b. Quality Measurement Standard
c. Quality Measurement System
d. Quality Management System
4. The PDCA means
a. Plan, Develop, Control, Act
b. Plan, Do, Check, Act
c. Plan, Develop, Check, Act
d. Plan, Do, Control, Act
5. Total Number of Popular Control Tools
a. 9
b. 8
c. 7
d. 6
6. What is the definition of a histogram?
a. A graph showing the frequency
distribution of a data set
b. A chart used to identify the root cause of
defects
c. A tool used to monitor the performance
of a process over time
d. A tool used to quantify the relationship
between two variables
7. What is the purpose of a Cause-effect
diagram?
a. To track the performance of a process
over time
b. To identify the root cause of a problem
c. To determine the cost of defects
d. To evaluate customer satisfaction
8. What is the purpose of a Pareto chart?
a. To track the performance of a process
over time
b. To identify the root cause of defects
c. To determine the cost of defects
d. To identify and prioritize the most
significant sources of a problem
9. What is the definition of a control chart?
a. A chart used to identify the root cause of
defects
b. A tool used to monitor the performance
of a process over time and determine if a
process is in control or out of control.
c. A tool used to quantify the relationship
between two variables
d. A graph showing the frequency
distribution of a data set
10. Process Mapping help explain
a. Process steps and their relationship
b. Cost of quality
c. Customer complaints
d. Decision when to investigate a process