OPERATIONS MANAGEMENT

REQUIREMENT: Describe the relationship between input - transformation process -

output of the following companies:

1. A company that provides airline services, GIVE EXAMPLES

Input Transformation Output

Pilots, Cabin crew,… Ticketing, Check-in Transportation sevices

Passenger data Make flights Flight safety
Flight schedules Customer care Revenue, profit
Financal, Capital Aircraft maintenance Goodwill from customers
Provides in-flight catering
services
Example: Bamboo Airways Joint Stock Company

Input Transformation Output

- Bamboo Airways staff:
pilots, flight attendants,
ticket sales staff,…
- Bamboo Airways
customers
- Investor in Bamboo
Airways
- Financal, capital
- Sell tickets, check tickets
and guide customers to
board the plane
- Providing in-flight
catering services,
- Transporting goods and
people from one place to
another
- Revenue and profits
earned after performing
flights
- Customer satisfaction
- Transport to a safe and
convenient destination

2. An automation manufacturing company, GIVE EXAMPLES

Input Transformation Output

Raw Materials and Materials Manufacturing Automation Automated Products

Technology and Equipment
Human Resources
Data and Information
Financal
Example: Mitsubishi Electric
Operating Process Productivity Efficiency
Production Optimization High-quality products
Human control
 Input
- Materials - Research and product
- Automatic production line
- Company's engineers and -
research experts
- Data and information
sources for research and -
development
- Financal
3. A hospital, GIVE EXAMPLES
Input
Patient
Hospital personnel: doctors,
nurses, nurses
Medical equipment and
materials
Pharmaceuticals
Financal
Patient profile information
Example: Vinmec Hospital
Input
- Vinmec’s patient
- Vinmec’s hospital
personnel: doctors, nurses,
nurses
- Hospital medical
equipment and materials:
hospital beds, ventilators,
machines serving the
healing process
- Patient profile
information: medical
Transformation Output
- Technology products:
development controllers, industrial
Products are manufactured robots, inverters, and other
using machines and products.
automatic production lines - Industrial Automation
Control of employees and System
engineers - Production capacity is
flexible and improved
Transformation Output
Diagnostic The patient is cured
Examination and treatment Providing high quality medical
Patient care services
Perform surgeries Community health is improved
Medical research
Transformation Output
- Diagnose diseases and - Patient discharged from
advise patients on hospital
treatment processes - Special medical records
- Examination and - Providing high quality
treatment medical services
- Patient care. Monitor - Community health is
recovery process improved
- Perform surgeries
- Medical research
 records, personal records
- Financal

4. An insurance company, GIVE EXAMPLE

Input Transformation Output

Customer information Sell insurance Insurance

Employee Signing insurance contracts Revenue from insurance sales
Financial data, funds Insurance issuance and resolution of related issues
Safety policies Process transactions Customer care
Financal Manage potential risks
Example: Prudential Vietnam Life Insurance Company Limited (Prudential)

Input Transformation Output

- Customer information: - Policy Issuance - Life Insurance

demographic information, - Premium Collection Coverage
age, gender, health status, - Manage potential - Customer Service
occupation, and lifestyle. risks - Claims Settlements
- Employee
- Financial data, funds
- Safety policies:
compliance with legal
standards governing the
insurance industry in
Vietnam.
- Financal