PART A : SEGMENTAL REPORTING (MFRS 8)

COMPANY BACKGROUNDS
Pos Malaysia Berhad is the national postal service provider, having a network of more than 3,500 touch-
points, more than 250 self-service terminals, the largest number in the country, offering Malaysians
extensive retail network experience through its core business segments: Courier, Postal Services,
International, Logistics, Aviation and other related businesses. With the evolution of technology, the
emergence of digital media and the internet, and with it, changing consumer behaviours, Pos Malaysia, in
its role as the national postal provider, has evolved and progressed from being a mere mail and postal
services provider towards becoming a dynamic supply chain solutions provider, communications
conglomerate, financial services and supply, transforming and innovating itself in order to maintain its
relevance and competitive edge as well as continue to connect the nation with the rest of the world.

In order to remain relevant, Pos Malaysia has reinvented itself to be more agile, innovative and alert to
challenges and opportunities. We have undergone a series of transformation programmes to diversify our
businesses. From being the nation’s sole provider of postal services, we are now expanding our
capabilities and moving into the digital and eCommerce era. We are continuously innovating and
developing new products and services that fulfil the evolving needs and expectations of our customers in
the digital world. The shift to digital communications and online transactions has created many new
opportunities for us and we look forward to taking advantage of the tremendous potential in eCommerce.