question option_1 option_2 option_3

Explanato Descriptiv Experime

ry e ntal
What type of research problem focuses on describing a phenomenon research research research
assessing its current state or documenting characteristics without problem problem problem
manipulating variables
Reducing
Generatin Decision
What is the primary importance of research in the business context competiti
g profits making
on

Explanato Correlatio
What type of research problem involves examining the relationships Analytical
ry nal
between variables to determine if they are positively, negatively, or research
research research
not related at all problem
problem problem

A
Surveys
research A
conducte
article in governme
Which of the following is an example of a primary data source d by your
a nt census
research
scientific report
team
journal

Observing
Analyzing
Reviewing participan
data from
historical ts in a
What is an example of a direct method for collecting primary data a
document controlled
secondary
s experime
source
nt

A form of
bias in
A
The which the
conclusio
outcome subject
n drawn
Hypothesis refers to of an tries to
from an
experime outguess
experime
nt the
nt
experime
nter

Using a
Based on predeter
Randomly
convenie mined
In stratified sampling, how are subgroups within the population strata without
nce and criterion
typically selected any
accessibili such as
criteria
ty age or
gender
 To ensure
the To select
sample is participan To
Techniques for Qualitative Research What is the purpose of random represent ts based minimize
sampling in research ative of on their research
the characteri costs
populatio stics
n

Simple Systemati Convenie

Which of the following is an example of a non probability sampling
random c nce
method
sampling sampling sampling

Problem Analysis
Data
What is the first step in the process of research identificat of
collection
ion findings

Associatio Differenc Regressio

What is the major attribute of Correlation Analysis n among e among n among
variables variables variables

Research Synopsis
What is the name of the conceptual framework in which the research Research
hypothesi of
is carried out paradigm
s Research

Collecting
Design
data with Collecting
sampling
the help data with
with
Which of the following features are considered as critical in qualitative of bottom
probabilit
research standardi up
y sample
zed empirical
technique
research evidence
s
tools

A research intends to explore the result of possible factors for the Descriptiv Ex post
Historical
organization of effective mid day meal interventions Which research e survey facto
method
method will be most appropriate for this study method method

Deciding
Developin Formulati about the
In order to pursue the research which of the following is priorly g a ng a data
required research research analysis
design question procedur
e

Chi
Regressio Factor
What is a common method for analyzing frequencies in data square
n analysis analysis
analysis
 The
The primary
collection data is
of The much
secondary secondary more
data is data is reliable
costlier always than
Which of the following is the main point of difference between primary and more original secondary
data and secondary data time whereas data
consumin the because it
g when primary is
compared data is collected
to not directly
primary from
data responde
nts

Conclusio Literature
In report writing what part typically follows the introduction Abstract
n review

Because
the
measure
Because
ment of Because
there is
validity the
not any
implies validity of
quantitati
Why does validity pose a problem for qualitative research that there interview
ve data
is s cannot
on which
somethin be
to assess
g fixed measured
validity
which can
be
measured

Testing Measurin
Assessing
What is the correlation coefficient used for in quantitative research hypothes g central
reliability
es tendency
 It is used
It is It relies
to
typically on the
generate
used collection
hypothes
when a of
es and
Qualitative research is often exploratory and has all of the following great deal nonnume
develop
characteristics except is already rical data
theory
known such as
about
about the words
phenome
topic of and
na in the
interest pictures
world

Which of the following is a technique commonly used in qualitative Experime Content

Survey
research nt analysis

Differenc
es
Differenc Correlatio
between
es n
What does the Mann Whitney U test assess in non-parametric analysis two
between between
independ
means variables
ent
groups

Accepting Failing to
Rejecting
a false reject a
a true null
What is Type I error in hypothesis testing null false null
hypothesi
hypothesi hypothesi
s
s s

What type of research would be appropriate in the following situation Quantitati Qualitativ Secondar
Nestle wants to investigate the impact of children on their parents ve e y
decisions to buy breakfast foods research research Research

Consisten Accuracy
Replicabili
cy of of
In quantitative studies what does the term validity refer to ty of
measure measure
results
ments ments

Analyzing Reviewing
Conductin
What is an example of primary data collection census research
g surveys
data articles
 Analysis
Analysis
of
of
Numerical
Numerical Analysis
and
What does ANOVA stand for in quantitative research Outcomes of
Objective
and Variance
Variance
Variables
Assessme
Approach
nt

Searching
sources of
informati
on to Survey of Identificat
locate related ion of
Which of the following is the first step in starting the research process problem literature problem

Which of the following tests will you use to find out whether childrens Multiple
motivation to succeed at school is related to the size ethnicity and Chi kruskal regressio
socioeconomic status of their families square wallis test n

A researcher was interested in stress levels of lecturers during lectures

She took the same group of 8 lecturers and measured their anxiety out
of 15 during a normal lecture and again in a lecture in which she had
paid students to be disruptive and misbehave The data were not Paired Mann Wilcoxon
normally distributed Which test should she use to compare her samples t Whitney rank sum
experimental conditions test test test

Independ Repeated
A researcher measured the same group of peoples physiological ent measures
reactions while watching horror films and compared them to when analysis analysis
watching erotic films and a documentary about wildlife The resulting of of Friedman
data were skewed What test should be used to analyse the data variance variance s ANOVA

Systemati
What type of sampling involves selecting every nth individual from a Random c Stratified
population sampling sampling sampling

Follow
the
Formulat Talk to twelve
e your steps of
If you have a specific idea about what is to be researched you should
research superviso selecting
objectives r a
research
problem
 Expressio
n of
Clarity Possibility
relationsh
Which of the following is not a criterion for the statement of a good and of
ip
research problem unambigu empirical
between
ousness testing
among
variables

Data
Sampling Literature
Which of the following is not an essential research design parameter analysis
technique review
method

Descriptiv Explorato Explanato

What type of research focuses on generating new theories and
e ry ry
concepts
research research research

To ensure
To To the
complicat simplify validity
What is the significance of research design parameters in a study e the the and
research research reliability
process process of the
study

Telephon
Postal On line
e
Which one of these is an interviewer administered questionnaire questionn questionn
questionn
aire aire
aire

Writing Writing
Writing
questions questions
questions
What is a mistake that researchers who write questionnaires should responde responde
with
avoid nts do not nts are
filters and
understan willing to
routes
d answer

It ensures
It is more
100 It requires
Why is sampling preferred over a census in research cost
percent less time
effective
accuracy

Face to Telephon
Postal
face e
Which one of these is a self administered questionnaire questinna
questionn questionn
ire
aire aire
 Validity
Validity is
focuses Validity is
about
on about
precision
consisten generaliza
while
How is validity different from reliability in research cy while tion while
reliability
reliability reliability
is about
focuses is about
consisten
on precision
cy
accuracy

The
This indirect
method is oral
used investigati
This when the on
method is informant method is
suitable s are not suitable
Which of the following situations is suitable for an indirect oral
when the capable when it is
investigation
field of of not
investigati providing possible
on is large informati to talk to
on to the the
investigat responde
or nts
directly

Third
The
parties
The mailed
prefer
indirect questionn
direct
oral aire
personal
investigati method is
Which of these statements is true for collecting information from a interview
on is used apt for
third party s to
to collect gathering
provide
data from informati
data to
the third on from
the
parties third
researche
parties
r

Responde They can

nts can Coding is also be
An advantage of open ended questions is that express a used in
themselv challenge topic
es freely guides
 The The
The problem problem
problem of of
of doubtful doubtful
doubtful confusion confusion
confusion takes occurs
arises in place when the
Which of the following statements is true about the collection of data
the case when the researche
of an informati r obtains
indirect on is data
oral accessed through
investigati through mailed
on correspon questionn
dents aires

Generaliz
Unique
ation to
Random case
Which of the following is characteristic of qualitative research the
sampling orientatio
populatio
n
n

Which of the following qualitative methods focuses on description and Phenome Grounded Ethnogra
interpretation of cultural behavior nology theory phy

What are the qualities that make a researcher effective Explain how
these qualities contribute to the success of a research project

Define validity and reliability in the context of quantitative research

Discuss why both validity and reliability are crucial for ensuring the
quality of research

List and explain the nine essential research design parameters.

Maximizin Minimizin
Creating
g g
What is the primary goal of marketing customer
sharehold productio
value
er profits n costs

What is the process of dividing a market into distinct groups with Positionin Segmenta Differenti
similar needs and characteristics called g tion ation

Productio
Sales Marketing
Which marketing concept focuses on meeting the needs of customers n
orientatio orientatio
while achieving organizational goals orientatio
n n
n
 Market Market Product
Which marketing strategy involves selling new products to existing
penetrati developm developm
customers
on ent ent

Value Values
Value
Analysis Attitudes
Added
and and
What does VALS stand for in the context of consumer segmentation Lifestyle
Lifestyle Lifestyles
Segmenta
Segmenta Segmenta
tion
tion tion

Which VALS segment is characterized by high resources and a desire Innovator

Believers Achievers
for social and physical activities s

Personalit
Education
y traits
VALS segments are based on a combination of two key factors What Age and and
and
are these factors income occupatio
psychogra
n
phics

Post
What stage of the buying decision process follows the actual purchase Problem
Purchase purchase
and involves assessing whether the product or service met the recognitio
decision evaluatio
consumers expectations n
n

Evaluatio Post
Problem
In the buying decision process which stage involves recognizing a n of purchase
recognitio
problem or need that can be satisfied by a product or service alternativ evaluatio
n
es n

Which of the following factors does NOT typically influence consumer Cultural Social Physical
behavior factors factors factors

Evaluatio
Problem
Which stage in the consumer decision making process involves the Informati n of
recognitio
actual purchase of the product or service on search alternativ
n
es

Emergenc
Which of the following is NOT a common subcategory of convenience Staple Shopping
y
products goods products
products

Which type of product classification typically requires minimal

Shopping Unsought Specialty
consumer effort in terms of decision making and is purchased
products products products
frequently often without much thought

Time
Which sales forecasting method involves studying the purchasing Regressio Market
series
behavior and preferences of customers to predict future sales n analysis research
analysis
 To
determin To predict
To track
e the future
What is the primary purpose of sales forecasting in business historical
profitabili sales
sales data
ty of the levels
company

Which inventory management technique focuses on maintaining a Economic

Just in ABC
consistent level of inventory to meet average demand without Order
Time analysis
overstocking Quantity

What are mystery shopping techniques commonly used for

Evaluatin
g
Evaluatin
customer
Assessing g
service
internal potential
and
processes profitabili
employee
ty
performa
nce

Advertising campaigns help create awareness recognition and even Brand Brand
Brand
preference fpr a brand But brands are not maintained by advertising awarenes Positionin
Extension
but branda are built through s g

Time and
Reduction budget
Limited
in constraint
What are some limitations of marketing research market
marketing s and
reach
costs potential
biases

Integrate
d
Distributi Marketing
Which of the following refers to marketing channel Marketing
on Myopia
Communi
cation

Setting
Eliminatin Maximizin
research
g g short
What is the role of marketing planning in marketing research objectives
competiti term
and
on profits
strategies
 Develop
Promote
Develop the
According to the Marketing and Sales Standards Setting Body which of marketing
sales customer
the following is not a marketing function intelligen
tactics propositio
ce
n

Identifyin
Simplifyin
Reducing g and
g
Which of the following is a task of marketing research product analyzing
marketing
variety market
efforts
trends

If the companys sales are slow down and profits level off or decline At Introducti
Decline Growth
which stage the company has reached on

Harvestin
g and Building Limiting
What marketing strategies are suitable for the introduction stage of
reducing awarenes product
the PLC
marketing s and trial variety
costs
What is a special pricing strategy where products are sold at a lower
price for a limited period to stimulate sales Psycholog
Discount Skimming ical
pricing pricing pricing
Which one of the following concepts is a useful philosophy in a
Selling Product Productio
situation when the products cost is too high and marketers look for
concept concept n concept
ways to bring it down
When two brand names from different companies use the name of the Umbrella Co Mega
same product this branding strategy is called Branding Branding Branding

Internal
Factors
forces Limitation
that
that drive s in
What are buying motives in consumer behavior simplify
purchasin market
decision
g reach
making
decisions

Profiling
Identifyin Evaluatin
consumer
g market g
s based
segments potential
What is the purpose of the VALS segmentation system on values
based on profitabili
attitudes
demograp ty of
and
hics segments
lifestyles
 Price Place Political
P in PEST analysis represents
Factor Factor Factor

To cater
to the
To To
unique
increase simplify
Why is there a need for market segmentation needs of
productio marketing
different
n costs efforts
customer
groups

Low High
If a price change results in a large change in the demand for a product Value
elastic elastic
the product is said to have a pricing
demand demand

Creating a
distinct
image
Homogen
Reducing and
eity
What does brand positioning involve productio identity in
within
n costs the minds
segments
of
customer
s

Internal Broader
Global
What is included in the micro environment of a business company economic
factors
processes trends

Natural Macro Environm

Marketing Environment is composed of Micro environment and Environm Environm ent
ent ent Scanning

Customer Cost
Competiti
cost communi
on
competiti cation
channels
on convenie
What does the 5 Cs framework of pricing decisions include communi
channels nce
cation
and customer
cost and
communi and
customer
cation creativity

Profit Customer Productio

What is the primary focus of marketing maximizat satisfactio n
ion n efficiency

The products quality and image support its higher price. product optional captive
line product product
pricing pricing pricing
 Identifyin
Eliminatin Maximizin
g
g g short
What is the primary goal of environmental analysis in marketing opportuni
competiti term
ties and
on profits
threats

which products are expected to use only natural materials for E G mark Ecomark
packages Products Products Products

Building
strong
Maximizin relationsh Reducing
What does Customer Relationship Management focus on
g profits ips with costs
customer
s

Global branding is a branding alternative that bears great advantages

such as
eliminatio
n of
brand
reduction uniform
confusion
of world
easy
advertisin wide
identificat
g costs image
ion and
recognitio
n

Collaborat
Creating
ive
unique Ignoring
branding
brand the
What is the concept of co branding strategy
names for branding
involving
each process
multiple
product
brands

Customer
Competiti Cost
Which pricing strategy uses the buyers perceptions of value rather Value
on Based Based
than sellers cost Based
Pricing Pricing
Pricing
Which of the following is a core marketing concept ProductionCustomer cCost reduc
Introducti
Which stage of the PLC is characterized by a slowdown in sales growth Growth Maturity
on

Which of the following is a pricing strategy focused on setting a high Psycholog

initial price to maximize short term profits Penetrati Skimming ical
on pricing pricing pricing
 Understa
What is the buyer behavior model primarily focused on nding the
Maximizin decision
g Analyzing making
productio customer process of
n satisfactio consumer
efficiency n s
Describe the stages in the Product Life Cycle and discuss the marketing
strategies appropriate for each stage
What the key factors that influence pricing decisions in a competitive
market
Examine the limitations of sales forecasting, considering factors that
may impact the accuracy of predictions in dynamic markets

The
The
system The
system is
can only system is
easy to
be used accessible
In an MIS what is meant by the term user friendliness learn and
by tech only to IT
navigate
savvy professio
for end
individual nals
users
s

Capturing
Analyzing Predicting
and
What is the primary focus of an MIS in terms of data processing historical future
storing
data trends
data

It
processes
It is
and It is
primarily
organizes limited to
used for
What is one of the key characteristics of an MIS data into handling
strategic
meaningf financial
decision
ul data only
making
informati
on

Efficiently Provide
Streamlin
manage valuable
What does Business Intelligence aim to achieve within an Enterprise e human
financial insights
Information System resource
transactio from data
processes
ns analysis
 Customer
Which component of an Enterprise Information System is responsible Relations Enterprise Business
for managing and storing data related to the organizations day to day hip Resource Intelligen
operations Managem Planning ce
ent

To
To
support
To provide
the entire
manage internet
What is the primary purpose of an Enterprise Information System organizati
personal access to
on
finances employee
informati
s
on needs

Entry Executive
Operation
level s and
Decision Support Systems are often used by al
employee senior
managers
s managers

Support
for
Focus on Emphasis
unstructu
day to on
Which of the following is a key characteristic of a Decision Support red and
day structure
System semi
operation d data
structure
al tasks only
d decision
making

Providing
Automati
strategic
ng Managing
informati
What is the primary purpose of a Decision Support System routine inventory
on for
transactio levels
long term
ns
planning

Capturing
Supportin processin
Generatin g middle g and
TPS is primarily concerned with g ad hoc managem recording
reports ent routine
decisions transactio
ns
 Transacti
Executive
Which of the following includes tools that help the end user of a DSS to User on
Support
navigate through the system Interface Process
System
System

Online
Data Executive
Which of the following is a typical example of a Transaction Processing shopping
warehous dashboar
System cart
e d
system

Managing
day to Providing
Analyzing
day strategic
data for
What is the primary function of a Transaction Processing System operation insights to
decision
al executive
making
transactio s
ns

Optimizat
What if
Decision support system involves analytical modeling activities except Heuristics ion
analysis
analysis

Managem
Enterprise Executive
ent
Which term refers to the role of MIS in managing the information Informati Informati
Informati
needs of an entire organization on on
on
System System
System

Integrate Informati Internatio

d on nal
What does IRM stand for in the context of Management Information
Resource Resource Resource
System
Managem Managem Managem
ent ent ent
Which attribute refers to the accuracy reliability, and completeness of
information Quality of Value of
Data
Informati Informati
Reduction
on on

Data Data
What term is used to describe the transformation of raw data into a Data
Interpreta Transfor
meaningful and useful form Reduction
tion mation

Routine
Strategic
Long term day to
decision
planning day
What is a characteristic feature of Transaction Documents in TPS making
document records of
document
s transactio
s
ns
 Model
Data
Which component of DSS provides interactive and user friendly tools Managem User
Warehous
for decision makers ent Interface
e
System

Marketing Finance Personnel

Which MIS subsystem focuses on managing information related to Informati Informati Informati
production processes and activities on on on
System System System

Number
of The level The size
What is the extent of integration in Information Systems determined employee of of the
by s in the computer marketing
organizati ization team
on

Decision
support
Limited to
Routine diagnostic
In which areas can Expert Systems find applications data
tasks only s and
storage
problem
solving

Which component of an Expert System is responsible for storing and Inference User Knowledg
organizing knowledge in a structured manner engine interface e base
Customiz Implemen
Functions
What is SAP R3 known for in the context of ERP systems ation of tation of
of ERP
ERP ERP
Which of the following is not associated with Transaction Processing
System
To
produce To record
detail a business Triggering
summary transactio a
reports n activity response

Customer
Informati Material
relationsh
Which activity is associated with Manufacturing Resource Planning II in on requirem
ip
the evolution of ERP integratio ent
managem
n planning
ent

Routine
Customer Decision
tasks
demand support
financial
technolog diagnostic
What are the drivers of the Supply Chain transactio
y and s and
ns and
competiti problem
data
on solving
storage
 E E
Commerc Business
e involves involves
only only
online online
They are
transactio transactio
interchan
How does Electronic Commerce differ from Electronic Business ns while E ns while E
geable
Business Commerc
terms
includes a e includes
broader a broader
range of range of
online online
activities activities

A method
of
exchangin
A form of A type of
g business
What is Electronic Data Interchange in the context of E Commerce online search
document
gaming engine
s
electronic
ally

purchasin
which of the following is not an ERP module HR inventory
g

acquisitio
adaptatio use and
n and
this is one of the ERP life cycle phases n and maintena
implemen
decision nce
tation

A
Knowledg Communi Model
Which of the following allows access to and the management of
e Driven cation Driven
financial organizational and statistical models
DSS driven DSS
DSS

Transacti
Decision
A set of information which processes the data transaction in database Operating on
Support
system that monitors transaction programs is System Processin
System
g System
 Implemen
Disabling ting
Avoiding firewalls strong
What are some common security measures to mitigate cyber threats software and password
updates antivirus s and
software encryptio
n

Enhanced
Job
Increased communi
displacem
productivi cation
What are the social issues associated with computerization ent and
ty and and
unemploy
efficiency collaborat
ment
ion

Managem
Transacti
ent Group
Which of the following information systems allows people to work on
Informati Support
together as a group is called Processin
on System
g System
System

Security
Increased Limited
What are the potential threats from Internet based electronic and
cybersecu market
commerce privacy
rity exposure
concerns

may
Capacity planning in closed loop MRP smooth
work
utilizes may center
feedback make use loads with
about of such
workload resource tactics as
from each requirem overlappi
work ents ng and lot
center profiles splitting

Unauthori
Regular zed
Ethical
Which of the following is considered a cybercrime software access to
hacking
updates computer
systems
 Beneficial Malicious
Security
What are worms and viruses in the context of computerization software software
measures
programs programs

not
not essential
required
universall for B2B
EDI standards are for B2B
y commerc
commerc
available e
e
EDI requires

represent
ation of
common data
special
business entry
value
document operators
added
s in by
networks
computer receivers
readable
forms

Data Model Documen

Which type of DSS facilitates collaborative decision making by enabling
Driven Driven t Driven
communication and information sharing among team members
DSS DSS DSS

Data Model Documen

A DSS that uses optimization and simulation models to evaluate
Driven Driven t Driven
different scenarios falls into which category
DSS DSS DSS

Data
What is the term for the process of migrating data from existing Data Data
consolidat
systems into the new ERP system migration extraction
ion

Improving
Managing Handling
interactio
What is the primary purpose of an ERP Customer Relationship employee financial
ns with
Management module informati transactio
customer
on ns
s

Which department within an organization typically benefits the most Informati

from an ERP system on
Human Technolo
Resources Marketing gy
What type of CRM system focuses on improving interactions with
customers through marketing campaigns sales automation and lead Operation Analytical Collaborat
management al CRM CRM ive CRM
Discuss security measures implemented to safeguard against cyber
threats and protect sensitive information
Expain the business opportunities that have emerged due to the
internets influence on electronic commerce
What are the advantages of implementing ERP systems focusing on the
positive impacts they have on organizational efficiency

Which function of a production operations manager involves managing Inventory

Capacity Quality
and controlling the flow of materials and products within an managem
planning control
organization ent

Handling
Efficiently storing
Minimizin
organizin and
What does Material Handling involve in the context of Warehouse and g
g moving
Stores Management packaging
warehous goods
costs
e space within a
facility

Revenue Output
Market
What is the primary measure of productivity in a manufacturing setting per per hour
share
employee worked

Rapid
Lack of technolog
What is one of the key challenges faced by product development Excessive
competiti ical
teams when introducing new products to the market funding
on advance
ments

Regulator
What challenge often arises when trying to balance time to market Resource y Market
with product quality and innovation allocation complianc demand
e

Efficient
Isolating coordinati
Ignoring
logistics on and
the
functions collaborat
importan
from ion of
What is Integrated Logistics ce of
other logistics
supply
business activities
chain
operation within the
partners
s supply
chain

In a retail store which type of facility layout arranges products and Process Cellular Grid
aisles to encourage unplanned purchases and browsing layout layout layout
Which facility layout type arranges workstations or departments in a Process Cellular Product
linear sequence typically used for assembly line production layout layout layout

Flexible Logistics
Computer
Which technology is associated with the automation of manufacturing Manufact Informati
Aided
processes uring on
Design
System Systems

Which aspect of product planning and control focuses on monitoring Inventory

Capacity Quality
and adjusting production processes in real time to ensure quality and managem
planning control
efficiency ent

Minimizin
Stockpilin g waste Increasing
What does just in time manufacturing emphasize in product planning
g raw and batch
and control
materials excess sizes
inventory

Balancing
Maximizin Minimizin
What is the Economic Order Quantity used for in inventory order and
g order g order
management holding
frequency size
costs

Based on
Based on their Based on
How does ABC analysis classify inventory items alphabeti importan the size of
cal order ce and the items
value

The
The speed
efficiency Maximizin
at which
What does the term Inventory Turnover measure of g order
inventory
inventory size
is ordered
utilization

Which of the following functions of Production Planning and Control is Schedulin Dispatchi Expeditin
related to the timetable of activities g ng g

Principle Principle
Principle
Which principle of plant layout emphasizes the short and convenient of of
of
flow of materials integratio minimum
flexibility
n distance
Operations management is applicable
mostly to to
mostly to
the manufact
the
manufact uring and
service
uring service
sector
sector sectors

Computer Flexible
Computer
A process of integration of CAD CAM and business aspects of a factory Aided Manufact
Aided
is called as Manufact uring
Design
uring System

The Just-in-time production concept was first implemented in India USA Japan
Global
The integration and coordination of requirements across world wise Global Global
Supply
business units is called as Sourcing Logistics
Chain

Customer Replenish Manufact

Which of the following is not a part of Cycle View Order ment uring
Cycle Cycle Cycle

Push Bull Whip

Supply Chain in response to Customer order is called Pull View
View View

Push Bull Whip

Supply Chain in anticipation of Customer Demand is called Pull View
View View

Proximity Availabilit
Weather
to y of
What are some factors affecting location decisions in Facility Planning condition
competit skilled
s
ors labor

Market
Employee Weather
What factors determine Production Planning in a manufacturing demand
satisfactio condition
process and
n s
capacity

What type of layout is characterized by grouping similar machines

together
Process Product Cellular
layout layout layout
 It
It enhances
It ensures
primarily the
maximum
focuses efficient
Why is Facility Planning considered important in business operations employee
on use of
satisfactio
marketing physical
n
strategies space and
resources

Which of the following functions of Production Planning and Control is Schedulin Dispatchi Expeditin
related to the timetable of activities g ng g

Market
Employee Weather
What factors determine Production Planning in a manufacturing demand
satisfactio condition
process and
n s
capacity

Technolo Environm
gical ental Globalizat
What are considered as Current Issues in Operations Management
advance sustainabi ion
ments lity

Integratio Expeditin
Which of the following processes is not a part of the Production
n of Routing g and
Planning and Control system
processes follow up

Computer Flexible
A process of use of computers in planning manufacturing inspecting Computer
Aided Manufact
and controlling the manufacturing operation directly or indirectly is Aided
Manufact uring
called as Design
uring System

Computer Flexible
Computer
A System integrates all major elements of manufacturing into a highly Aided Manufact
Aided
automated system is called as Manufact uring
Design
uring System

Network of organizations and business process for procuring materials

Supply Integratio
transforming raw materials into the finished products and distributing Logistics
Chain n
the finished products to the customers
 Encouragi
Restrictin Ignoring
ng tariff
g global
What is the significance of Free Trade Zones in global supply chains free
internatio logistics
movemen
nal trade strategies
t of goods

Distributi
Time and Space gap between a firms processing points and customers Inbound Inbound
on
is called as logistics logistics
Channel

Meeting
Maximizin customer
Reducing
g short needs
What is the primary focus of new product development strategy productio
term and
n costs
profits preferenc
es

warehous
stores godown
There is a time gap between the conversion of raw materials into e
managem managem
finished goods which gives rise to managem
ent ent
ent

There is a time gap between the finished goods are actually warehous
transported to retail outlets which gives rise to stores godown e
managem managem managem
ent ent ent
Manufact Agricultur
In which sector do operations play a crucial role in service delivery Education
uring e

Plan Plan Source

Make Source Plan
What is the correct sequence in supply chain
Source Make Make
Deliver Deliver Deliver

Which stage of the product life cycle is characterized by rapid sales Introducti
Growth Maturity
growth and increasing profits on
What is the primary goal of vendor relations in supply chain
management
Establishi
ng
Maximizin
Reducing mutually
g
productio beneficial
employee
n costs partnersh
morale
ips with
suppliers

Which stage of the procurement process involves identifying potential Vendor Vendor
Vendor
suppliers evaluating their capabilities and selecting the most suitable negotiatio evaluatio
selection
vendors n n
 Designing
Ignoring
Global and
manufact
What does Computer Aided Design primarily assist in distributio drafting
uring
n product
processes
models

It ensures
It focuses timely
It
solely on and cost
enhances
Why is Logistics Management important for businesses financial effective
marketing
managem delivery
strategies
ent of
products

To meet
unexpect
ed To store
To reduce
increases surplus
What is the purpose of safety stock inventory carrying
in raw
costs
demand materials
or delays
in supply

Which type of inventory represents products that have undergone the

manufacturing process and are ready for sale to customers Raw Work in Finished
materials progress goods
inventory inventory inventory

Expandin
g
procurem
What is Global Sourcing in the context of supply chain management ent Ignoring
beyond the
domestic importan
borders ce of
Focusing to logistics
solely on internatio informati
local nal on
suppliers suppliers systems
Expain the dos and donts in procurement strategy decisions What
practices should be embraced and which ones should be avoided to
ensure ethical and effective procurement
What are the phases involved in Production Planning and Control How
does each phase contribute to the overall success of the
manufacturing process
Expain the dos and donts in procurement strategy decisions What
practices should be embraced and which ones should be avoided to
ensure ethical and effective procurement

A persons
evaluatio
n or
A persons A persons
feeling
What is attitude in psychology observabl emotional
toward an
e actions state
object
person or
situation

Social Cognitive
Which theory suggests that attitudes can influence behavior when they Attributio
Learning Dissonanc
are consistent with one another n Theory
Theory e Theory

What term describes a persons tendency to attribute their own Self Cognitive
Confirmat
positive behaviors to internal factors and negative behaviors to serving dissonanc
ion bias
external factors bias e

The
The
choice to
ability to
Heart rate smile
Which of the following is an example of a behavior influenced by solve
and blood when
attitude complex
pressure meeting
math
someone
problems
new

To
provide a
To make
To create clear
goals
ambiguity direction
What is the primary purpose of setting specific and measurable goals more
and and
challengin
flexibility criteria
g
for
success

Relevant
Vague
to Achievabl
Which of the following is a characteristic of a well defined goal and
someone e only by
according to the SMART goal setting framework ambiguou
elses luck
s
priorities
 Productivi
Which term refers to tools and techniques used to aid Time Efficiency Time
ty
Management boosters wasters
inhibitors

Self
What psychological theory suggests that individuals are more likely to Maslows
Expectanc Determin
be motivated and committed to goals they set for themselves rather Hierarchy
y Theory ation
than those imposed by others of Needs
Theory

Positive Temporar
Eustress
and y and
What are the different types of stress and
neutral permane
distress
stress nt stress

Maximizin
g
Completi Focusing
productivi
ng tasks solely on
ty while
What is the primary goal of effective time management as quickly work
maintaini
as related
ng work
possible tasks
life
balance

Habitual
behaviour
Thoughts
patterns
like fear
like over
worrying
schedulin Both 1
about
Which of the following statements is true g and 2 are
future etc
procrastin true
can cause
ation etc
negative
Can cause
stress
negative
stress

Which of the following is not listed amongst the barrier to Physical Physiologi
Psycholog
communication noise cal noise
ical noise
 It releases
tension You have
It can be
Which of the following is true about deep breathing relaxation from the to do this
self
technique body and under
taught
clears water
your mind

You can
do them
It is most
without
beneficial
You can eliciting
if you do
Which of the following are true about mini relaxation exercises do them attention
it on a
anywhere from
regular
others
basis
around
you

Seeking
support
practicing
relaxation
Ignoring Denying
What measures can be taken to manage stress effectively technique
stressors stress
s and
setting
boundarie
s

The goal
Everyone The goal
should be
involved should
easy so
should present
What does it mean for a goal to be realistic that
approve challenge
everyone
of the s but still
feels
goal be doable
successful

Which of the following is the part of the flow of communication in an

organization Downwar Horizonta
d l All of
communi communi above
cation cation

Procrastin Efficiency
Prioritizati
ation and and
What are common barriers to effective Time Management on and
lack of productivi
planning
planning ty
Mark and Susan a recently married couple with full‐time jobs set a goal
Short Intermedi
of putting 200 in savings every month to make a down payment on a Long term
term ate
home in five years What type of goal have they set

Ignore all
Prioritize Delay any
Which of the following is the best strategy for effectively planning out the
all your unnecess
your time unexpect
tasks ary work
ed work

Passive
Repetitio disregard Both 1
Which of the following is true about eliciting the relaxation response n of a of and 2 are
word everyday true
thoughts

By By
By being
avoiding disregardi
How can one enhance interpersonal communication and relationships indifferen
communi ng
t
cation emotions

Time
What does the T stand for in SMART Type Timer
Bound

I will visit
I will
the Taj
skydive
Mahal by I will save
Which of the following is not a smart goal before I
the time I 1000
get out of
am 30
college
years old

It
It is
It hinders enhances
irrelevant
effective understan
What role does emotion play in interpersonal communication in
communi ding and
communi
cation connectio
cation
n

The difference between the maximum time available and the actual
time needed to perform an activity is known as
Independ
Free float ent float Total float
 It
facilitates
understan
It is
It ding
irrelevant
What role does Emotional Intelligence play in Conflict Management aggravate resolution
in conflict
s conflicts and
situations
effective
communi
cation

Active
Ignoring
listening Verbal
and
What are the types of listening and listening
selective
passive only
listening
listening

Empathy
self
awarenes
Ignorance
s self Emotional
and
What are the elements of Emotional Intelligence regulation suppressi
indifferen
social on only
ce
skills and
motivatio
n

Denial Awarenes
Resentme
Avoidanc s Analysis
What are the steps in developing a positive attitude nt Blame
e Adaptatio
Disregard
Criticism n

Improved
communi
Misunder cation
Limited
standings enhanced
What are the benefits of effective listening understan
and relationsh
ding
conflicts ips and
reduced
conflicts
 Attitude Behavior
They are determin determin
What is the relationship between attitude and behavior
unrelated es es
behavior attitude

Which technique involves breaking down larger goals into smaller Procrastin Goal Subgoal
manageable tasks ation paralysis setting

A circular An
A linear and isolated
What is the process of communication and one dynamic and
way flow interactio individual
n activity

Trying to
find Developin
Taking a
somethin ga
Which of the following are stress busters mindful
g funny in support
walk
a difficult network
situation

A manager is held responsible for a smooth running of the An A An

organizational working setup According to Mintzberg a manager interpers decisional informati
performs onal role role onal role

Which of the following states that work expands to fill the time Pricing to Parkinson
Case tools
available win s law

Understa
nding the
Analyzing significan
Ignoring
facial ce of
What do Postures and Interpretation in Body Language refer to body
expressio body
language
ns only positions
and their
meanings
 Non
verbal
communi
What does Body Language encompass cation
through
Verbal gestures
communi expressio Written
cation ns and communi
only posture cation

Progressiv
What relaxation technique involves focusing on ones breath and Meditatio
Yoga e muscle
clearing the mind of distracting thoughts to reduce stress n
relaxation

Prioritizin
Ignoring g tasks
the breaking
Procrastin workload them into
What is a healthy way to manage stress related to a heavy workload ating to and smaller
and deadlines reduce hoping it steps and
pressure will seeking
resolve support
itself when
needed

The
ability to
The The
convey
ability to ability to
messages
What are Communication Skills complicat communi
clearly
e cate only
and
messages verbally
effectivel
y

What are forms of communication

Verbal
Singular Complex non
and and one verbal
isolated way and
written
 To
To receive To
generate and encode
What is the purpose of the channel in the communication process
the interpret the
message the message
message

What is the term for the process of interpreting and making sense of Channelin
Encoding Decoding
the message by the receiver in the communication process g

An The
A barrier
effective absence
to
What is the Communication Gap communi of
communi
cation communi
cation
technique cation

Active
When someone maintains eye contact nods in agreement and leans Defensive Aggressiv
listening
forward to show interest during a conversation what type of body body e body
body
language are they displaying language language
language

What type of body language might be perceived when someone avoids Nervous
direct eye contact fidgets and appears uneasy or anxious in a social or
setting Confident Relaxed anxious
body body body
language language language

What is the structure of attitude composed of according to the ABC Actions Attitude
model Beliefs Affect Behavior
Cooperati Behavior Commitm
on Cognition ent
What are the common barriers to effective time management How can
individuals recognize and overcome these barriers to enhance their
time management skills
Explain the effects of positive body language in the workplace How can
cultivating positive body language contribute to a more collaborative
and inclusive organizational culture

Expalin the importance of feedback in effective communication Why is

feedback considered a key element and how does it enhance the
clarity and understanding of messages
option_4 answer

Analytical
research 2
problem

Marketing
3
strategy

Experime
ntal
3
research
problem

A
textbook
summarizi
3
ng
research
findings

Conductin
g a
2
literature
review

A
tentative
statemen
t about 4
the
relationsh
ip

By
selecting
the first
few
3
individual
s
encounte
red
To control
for bias in
1
the
sample

Stratified
3
sampling

Formulati
ng
2
hypothes
es

Variations
among 1
variables

Research
4
design

Gathering
data with
top down 3
schematic
evidence

Experime
ntal 3
method

Formulati
ng a
research 2
hypothesi
s

Content
2
analysis
None of
3
the above

Methodol
3
ogy

Because
validity is
only an
issue in 1
quantitati
ve
research

Examining
relationsh
ips 4
between
variables
It uses
the
inductive 1
scientific
method

Hypothesi
3
s testing

Paired
difference
3
s within a
group

Failing to
reject a
true null 2
hypothesi
s

Mixed
methodol 2
ogy

Precision
of
2
instrumen
ts

Observing
past 2
trends
Advanced
Numerical
Output 3
Validation
Analysis

Searching 3
for
solutions
to the
problem

Two way 3
ANOVA

4
Wilcoxon
signed
rank test

Kruskal
Wallis
test

Convenie
nce 2
sampling

Write a
research 1
proposal
Possibility
of use of
4
statistical
analysis

Timefram
e for the 3
study

Casual
2
research

To limit
the scope
3
of the
study

Delivery
and
collection 2
questionn
aire

Writing
questions
responde
1
nts are
able to
answer

It
eliminate 2
s errors

Personal
questionn 4
aire
Validity is
about
accuracy
while
4
reliability
is about
consisten
cy

All of the
4
above

All of the
1
above

Potential
is high for
1
interview
er bias
The
problem
of
doubtful
confusion
1
happens
in the
case of
direct
personal

Standardi
zed tests
3
and
measures

Symbolic
interactio 3
nism

Increasing
employee
2
satisfactio
n

Targeting 2

Profit
orientatio 3
n
Diversific
3
ation

Variability
Attributes
and
2
Lifestyle
Segmenta
tion

Experienc
4
ers

Geograph
ic location
2
and
ethnicity

Informati
3
on search

Purchase
3
decision

Psycholog
ical 3
factors

Purchase
4
decision

Impulse
3
products

Convenie
nce 4
products

Qualitativ
e
3
forecastin
g
To set
sales
targets
3
for
employee
s

Safety
stock
2
managem
ent

Homogen
eous
3
product
offerings

Brand
experienc 4
e

Homogen
eity
3
within
segments

Retailing 2

Ignoring
customer
2
preferenc
es
Work
with
other
business 2
functions
and third
parties

One size
fits all 3
approach

Maturity 2

Ignoring
customer
2
preferenc
es

Prestige 1
pricing

Marketing
2
concept

Store
2
Branding

Decreases
in
2
productio
n costs

Simplifyin
g the
segmenta 3
tion
process
Product
3
Factor

To limit
product 3
variety

None of
the 2
options

Ignoring
customer
3
preferenc
es

Technolo
gical
2
advance
ments

Social
Environm 2
ent

Consumer
convenie
nce cost
competiti 3
on and
communi
cation

Resource
2
allocation

unbundle 4
d product
pricing
Focusing
on
2
internal
strengths

All
3
products

Expandin
g market 2
share

all of the
4
above

Limiting
product 2
variety

Dynamic
1
Pricing

Internal pr 1
Decline 3

Discount 2
pricing
 3

Homogen
eous
product
offerings

The
system
provides
data
2
without
any
interpreta
tion

Generatin
g financial 3
reports

It is used
exclusivel
y by top 2
level
managers

Automate
customer
3
support
services
Human
Resource
Managem 2
ent
System

To
perform
2
scientific
research

Data
3
analysts

Limited
interactio
3
n with
end users

Recording
financial
2
transactio
ns

Analyzing
historical
3
data for
trends
None of
the
1
mentione
d above

Business
intelligen 2
ce tool

Supportin
g long
2
term
planning

None of
the
4
mentione
d above

Informati
on
Resource 3
Managem
ent

Internal
Resource
2
Managem
ent

Informati
on
2
Managem
ent

Data
Processin
g 3

Marketing
analysis
reports

2
Data
Manipulat
ion
System
3
Productio
n
Informati
on
System
4

The
organizati
ons
financial
turnover
2

Communi
cation
and
collaborat
ion
3
Rule base 3

Popular
ERP 4
package

Maintaini
ng data

Human
resource
3
managem
ent

Communi
cation
and 1
collaborat
ion
Both
terms are
outdated
2
and not in
use
anymore

A social
media 2
platform

none of
2
the above

all of the
above
4

All of the
mentione
d above
4

None of
the
mentione
d above
3
Sharing
password
s and
login
credential
s
3

Greater
access to
informati
on

Decision
Support
System
3

Improved
customer
trust
3

All of
these 4

Legal
software
purchases

3
Hardware
compone
nts
3

still being
2
evolved

special
hardware
at co
operating
Business
premises

1
Communi
cation
Driven
DSS
4
Communi
cation
Driven
DSS
2
Data
eliminatio
n 2

Managing
inventory
levels

Finance
and
Accountin
g 4

Strategic
CRM 1
Marketing
3
strategy

Ignoring
transport
ation 3
managem
ent

Customer
satisfactio 2
n

Predictabl
e
3
consumer
behavior

Cost
1
control

Reducing
the use of
technolog 2
y in
logistics

Functiona
3
l layout
Functiona
3
l layout

Material
Resource 2
Planning

Market
3
research

Reducing
productio 2
n speed

Ignoring
supplier 3
relations

Ignoring
classificati 2
on criteria

Ignoring
holding 2
costs

Routing 1

Principle
3
of safety
to
services
3
exclusivel
y

Computer
Integrate
d
Manufact
uring
4
China 3

Global
Village
1

Push
Cycle
4

Reactive
View
1

Reactive
View
2

All of the
3
above

Availabilit
y of raw 1
materials

Fixed
position 1
layout
It deals
with
financial 3
managem
ent

Routing 1

Availabilit
y of raw 1
materials

All of the
4
above

All of the
1
above

Computer
Integrate
d
Manufact
uring
2

Computer
Integrate
d
Manufact
uring
3

Planning

2
Minimizin
g global
distributio
n
networks
2

SCM
2

Increasing
employee
satisfactio
n
3

transport
managem
ent
1

transport
managem
ent 3
Constructi
on 2
Plan
Deliver
Source
Make
2
Decline 2

Increasing
marketing
efforts

3
Vendor
collaborat
ion 2
Reducing
the
importan
ce of
global
sourcing
2

It ignores
customer
satisfactio
n

To hold
finished
goods for
future
sales

Seasonal
inventory 3

Minimizin
g
distributio
n
complexit
ies 2
A persons
intelligen 3
ce level

Maslows
Hierarchy 2
of Needs

Groupthin
1
k

The
preferenc
e for a
2
certain
type of
music

To
discourag
e goal 3
achievem
ent

Time
bound
3
and time
sensitive
Time
managem
ent tools
4
and
technique
s

Operant
Conditioni 3
ng Theory

Avoidable
and
2
unavoida
ble stress

Eliminatin
g all
3
leisure
activities

None of
3
the above

Physically
challenge 4
d
Only 1
and 2 are 4
true

All of the
4
above

Avoiding
time
2
managem
ent

All of
4
these

Flexibility
and
adaptabili
ty
2
Unrealisti
c
1

All of
these

Doing
weight
training
3

By
developin
g
effective
communi
cation
skills and
understan
ding
others
4
Terrible
1

I will lose
20 lbs in 1
20 weeks

It limits
communi
cation to
3
verbal
expressio
ns only

3
Half float
It leads to
emotional 3
outbursts

Indifferen
2
t listening

Avoidanc
e and 2
denial

Indifferen
ce
Negativity 2
Conformit
y

Avoidanc
e of
interpers
2
onal
connectio
ns
Attitude
and
behavior
are
interchan
geable
3
Aversion
3

A
complex
and
ambiguou
s
exchange
2

All of the
above

All of the
above
roles
4
Expert
judegeme
nt 3

Communi
cating
solely
through
words

3
Ignoring
communi
cation
cues 2

Aerobic
exercise

Working
longer
hours
without
breaks

The
avoidance
of 3
communi
cation

Limited
and
ambiguou
s
3
To
transmit
the
message
from
sender to
receiver
4

Feedback
3

A
breakdow
n in
understan
ding
between
sender
and
receiver
4

Relaxed
body
language
3

Assertive
body
language 3

Analysis
Beliefs
Coordinat
ion 2