Professional Documents
Culture Documents
UNIVERSITY, LUCKNOW
SUMMER TRAINING REPORT ON
“MYNTRA INDIA”
SUBMITTED TO SUBMITTED BY
Prof. Dr. Syed Haidar Ali Rafat Aasiya
Head of Department BBA 3rd Year
Roll No: 2103152073
Enrollment No. A6159
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DECLARATION
I hereby Rafat Aasiya declare that the following project report titled “MYNTRA
INDIA” is an authentic work done by me. This is to declare that all the work indulged in
the completion of this work such as research, data collection, analysis is a profound and
Rafat Aasiya
Roll No. 2103152073
1
ACKNOWLEDGEMENT
The satisfaction and euphoria that accompany the successful completion of any task
remains incomplete without mentioning the people who make it possible. These are the
people whose constant guidance in several aspects of this report has made my work
successful. I feel delighted to express a few words of gratitude and response to all those
distinguished personalities who have guided and inspired me for the successful
completion of this report.
I deeply indebted to my industry guide for giving me the opportunity to do this project
under his guidance. I express my sincere gratitude for the continuous guidance and
encouragement that he has provided me to carry out the project work.
I have gratification in expressing my sincere thanks to my faculty guide for providing the
necessary advice and support during the course of this work.
Last, but not the least certainly, I pay sincere thanks to my family members and to all my
friends who have helped me directly or indirectly during the completion of work.
Rafat Aasiya
Roll No. 2103152073
BBA 3rd Year
2
Preface:
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CONTENTS
Page No
Front Page
2. Student’s Declaration
3. Acknowledgement
4. Preface
5. Table of Content
6. List of Tables
7. List of Charts
8. Executive Summary
CHAPTER -1 1-4
• Industry Overview
• Sector Composition
• Market Size
• Key Trends
• Contribution to Economy
CHAPTER -2 5-21
Company Overview
Products Offered
Existing Competitors
4
Business Policy of Selected Company
CHAPTER -3 22-29
CHAPTER -4 30-34
Marketing-Mix(4P’S/ 7P’S)
• PESTLE
• SWOT Analysis
• BIBLIOGRAPHY
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CHAPTER -1
INDUSTRY OVERVIEW
Myntra is a one stop shop for all your fashion and lifestyle
needs. Being India's largest e-commerce store for fashion and
lifestyle products, Myntra aims at providing a hassle free and
enjoyable shopping experience to shoppers across the country with
the widest range of brands and products on its portal. The brand is
making a conscious effort to bring the power of fashion to
shoppers with an array of the latest and trendiest products available
in the country.
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Myntra.com is ranked among the top 10 e-commerce companies in
India . In the last 3 years, Myntra has become the most popular
destination for personalized products in the country. Myntra.com is
into the e-commerce (online shopping) business. It is an online
retailer of fashion and lifestyle products in India. It began its
operations in the B2B (business to business) segment with the
personalization of gifts, which included :- clothing, footwear,
cosmetics In 2010, the company shifted its strategy to becoming a
B2C (business to customer) oriented firm, expanding its catalogue
to fashion and lifestyle products. Myntra.com is ranked among the
top 10 e-commerce companies in India . In the last 3 years, Myntra
has become the most popular destination for personalized products
in the country. • Myntra pioneered the personalization of sports
jerseys and offered sports jerseys of several cricket and football
teams such as Team India, IPL & FIFA . These jerseys could be
personalized with a name and number of the customer’s choice.
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displayed on the publisher's content. Other potential participants
include advertising agencies that help generate and place the ad
copy, an ad server which technologically delivers the ad and tracks
statistics, and advertising affiliates who do independent
promotional work for the advertiser.
Sector Composition
To find out the mode by which the customer became aware of
myntra.com
• To reveal the satisfaction level of the customer
• To improve the services provided by the company for motivating
the customer
• To analyze the customer perception regarding the price of the
products
Market Size
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Finding out the strengths and weakness of the Myntra. COM
• Finding the number of future purchases
• Finding the customer satisfaction and their means of awareness
of Myntra.com
• Finding the position among the competitors
• Finding out the perception of the customers about Myntra.com
• The main target is stronger supply chain and aggressive
acquisitions.
Key Trends
The data used for the present research work is secondary data.
The data were collected from the official website of Myntra and
other website. The relevant literature was gleaned from books,
website and magazines.
Contribution to Economy
The Limit in accessing the population for collecting data.
The lack of time to carry out a survey.
The lack of funding necessary to carry out a survey.
The lower priority for carrying out a survey because of
competing urgent tasks.
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CHAPTER -2
Company Overview
Company Name: Myntra
Founder – Mr. Mukesh Bansal
Myntra is an Indian fashion e-commerce marketplace company
headquartered in Bengaluru, Karnataka, India. The company was
founded in 2007 with a focus on personalization of gift items. By
2010, Myntra shifted its focus to the online retailing of branded
apparel. In May 2014, Myntra.com acquired by Flipkart to
compete against Amazon which entered the Indian market in June
2013 and other established offline retailers like Future Group,
Aditya Birla Group and Reliance Retail. Established by Mukesh
Bansal along with Ashutosh Lawania and Vineet Saxena, Myntra
was in the business of on-demand personalization of gift items. It
mainly operated on the B2B (business-to-business) model during
its initial years. Myntra tied up with various popular brands to
retail a wide range of latest merchandise from these brands
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center to the web retailing of branded clothing. Somewhere around
2007 and 2010, the online entrance permitted clients to customize
items, for example, T-shirts, mugs, mouse cushions, timetables,
watches, teddy bears, pendants and so forth. After just 3 years,
Myntra turned into India's biggest personalization stage with more
than half of the market share . In 2011, Myntra extended its index
to incorporate style and way of life items and moved far from
personalization. Myntra tied up with different well-known brands
to distribute an extensive variety of most recent stock from these
brands. Myntra offered items from 350 Indian and International
brands by 2012. Myntra likewise had easygoing wear for men and
ladies. The site saw the dispatch of Fastrack watches and of Being
Human, the brand. In May 2014, Myntra.com converged with
Flipkart to contend with Amazon which entered the Indian market
in June 2013 and other established offline retailers like Future
Group, Aditya Birla Group and Reliance Retail .In 2014, Myntra's
portfolio included around 1, 50,000 results of more than 1000
brands extending from worldwide brands to designer brands and
diffusion zone of around 9000 pin codes in India.
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really fast, it was quite possible that desktop traffic had
additionally stayed stable if not expanding. The other real reason
that Myntra decided to clarify the move was the potential for the
cell phone to offer a more customized affair for the customer.
Value proposition
ADVERTISEMENTS –
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outdoor campaign named “shop online” to spread awareness about
the brand and to showcase the gazillions of national and
international brands being retailed under one banner
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Myntra came up with Television commercial lately which is
Above-The-Line advertising. The first TVC ad was created by
Taproot India with the theme “Real life mein aisa hota hai kya?”
highlighting the various benefits of online shopping like free home
delivery, cash on delivery and 30 day return policy. Myntra also
unfurled OOH (out of home) campaign to build awareness.
.1 Cost
2 Measurability
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3 Formatting
4 Targeting
5 Speed
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6 Coverage
.8 Tracking
Marketers can track how users interact with their brand and earn
what is of interest to their current customs and prospective.
PROMOTIONS
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experts. Myntra has developed Style mynt blog wherein they
have provided customers with latest fashion styles of the
season through their range of products.
Link exchange is an effective internet marketing system that
makes it easy to increase traffic to your website. With
increased link popularity comes increased search engine
ranking and if channelized efficiently, it can become cash
cow for the company. It gets company direct traffic, helps in
building relationship with other websites and search engine
optimization
The promotion codes have been made to lure customers
through discounts and coupons.
From online to Tele: With increasing cash flows and IPO
funds, Myntra came up with Tele Vision Commercials and
also they are doing viral advertising by outdoor campaigning,
e-mails, hoarding placement and cross campaigning.
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items with products like T-Shirts, Mouse Pads, Mugs, and other
general products till 2010.
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In 2016 Myntra acquired its rival fashion platform, Jabong.com
and established their supremacy in the online fashion world of
India. 2017 is another year when Myntra proved its presence in
the market by partnering itself with Ministry of Textiles. With
this partnership, they started to promote handloom industry over
the online platform in India.
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• Logistics had remained the key success area for Myntra too.
They expanded fast to cover around 9000 Pin codes in India
and thus created a sensation to its competitors. The distance
between physical buying and buying from an e-commerce
platform can be shortened with a highly nurtured logistics.
Myntra ensured the same to retain its supremacy in the Fashion
world of India.
PRODUCTS
Myntra has tied up with top fashion and lifestyle brands in India,
such as Nike, Reebok, Puma, Adidas, Lee, Converse, Lotto, FIFA,
John Miller, Indigo Nation etc.
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Indian and international brands. These include shoes for running,
tennis, football, basketball and fitness, along with casual footwear
from world-renowned industry leaders.
There are also casual and dressy footwear for women from
Catwalk, Carlton London and Red Tape to name a few.
WHAT IS E-BUSINESS
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Interaction involves the completion of a specific transaction or part
of a transaction
Producer/Consumer Transaction
ERP SYSTEM
ERP- ENTERPRISE
RESOURSE
PLANNING SYSTEM
FRM- FINANACE
RESOURCE
MANAGEMENT
SCM- SUPPLY CHAIN
MANGEMENT HRM-
HUMAN RESOURCE
MANAGEMENT
CRM-CUSTOMER RELATIONSHIP MANAGEMENT
MRP-MANUFACTURING RESOURCE PLANNING
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THE STRUCTURE OF THE ERP SYSTEM
Enterprise resource planning (ERP) systems consist of different
modules. A company can therefore decide which modules they
need and only acquire them, not needing to purchase them all, The
ERP systems on the market today have the same main structure,
which is shown in the figure traditionally a system, must integrate
three of the following core modules to belong to the ERP group;
manufacturing, distribution ,finance, and human resources. At the
heart of the ERP systems in the central database that draws from
and feeds it into a series of application supporting diverse
company function . Using a single database streamlines the flow of
information throughout the business.
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capabilities that help an enterprise manage customer relationships
in an organized way.
OLC:
Figure -OLC
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Business Policy of Selected Company
(R&D/CSR/HR/Marketing/Financial Policies (Key
Points)
Certainly! Here are the key points for various business policies of Myntra, focusing on
Research & Development (R&D), Corporate Social Responsibility (CSR), Human
Resources (HR), Marketing, and Financial policies:
Collaborative Initiatives: Collaborates with tech firms, startups, and academic institutions
to foster a culture of innovation and stay at the forefront of fashion tech advancements.
Constant Iteration: R&D policies encourage iterative development and rapid prototyping
to test new features and technologies, ensuring they align with consumer needs and
preferences.
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Talent Development: HR policies focus on continuous learning and skill development,
offering training programs, mentorship, and career growth opportunities.
Marketing Policies:
Personalized Marketing: Utilizes consumer data and AI-driven insights for personalized
marketing campaigns, enhancing customer engagement and driving sales.
Brand Collaborations: Partners with influencers, fashion icons, and brands for exclusive
collections and marketing campaigns, creating buzz and expanding brand reach.
Financial Policies:
Risk Management: Adopts robust risk management strategies to mitigate financial risks
associated with market fluctuations, logistics, and regulatory changes.
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Analysis of Business Strategy
Myntra has carved its niche in the fashion and lifestyle segment, offering a
vast array of clothing, accessories, and lifestyle products. Their strategy
revolves around providing a curated selection of brands and designs that
cater to diverse consumer tastes and preferences.
2. Omnichannel Approach:
3. Tech-Driven Innovation:
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5. Strong Marketing and Brand Collaborations:
7. Sustainable Practices:
Challenges:
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consumer preferences will be critical for sustained success in the
competitive e-commerce industry.
Marketing-Mix(4P’S/ 7P’S)
Certainly! Let's break down Myntra's marketing mix using both the
traditional 4Ps (Product, Price, Place, Promotion) and the extended 7Ps
(Product, Price, Place, Promotion, People, Process, Physical Evidence) to
understand their strategies:
Product:
Price:
Place:
Promotion:
PESTLE
29
Certainly! Analyzing Myntra India using the PESTLE framework involves
considering various external factors impacting the business:
Political:
Economic:
Social:
Technological:
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AI and Data Analytics: Leveraging AI for personalized recommendations
and data analytics for consumer behavior analysis is crucial in enhancing
user experience.
Legal:
Environmental:
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CHAPTER -3
below 18 15 30
18-30 years 13 26
30-49 years 12 24
above 50 years 10 20
Total 50 100
120
100
80
60 no of respondents
percentage
40
20
0
below 1818-30 years 30-49 years above 50 total
years
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Interpretation: From the above graph it is shown those
30% respondents are below 18, 26% are 18 and 30, 24%
are 30-49, 20% above 50 years. It means the majority of
people is below 18 years.
Table No. 2:
Educational no of
background respondent percentage
non-
matriculate 4 8
matriculate 11 22
graduation 24 48
post
graduated 11 22
total 50 100
33
100
80
60
40
20
no of respondent
percentage
0 percentage
no of respondent
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Table No. 3:
Business 9 18
Service 11 22
Student 23 46
Others 7 14
Total 50 100
100
80
60
40
20
no of respondents
percentage
0 percentage
no of respondents
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Interpretation : From the above graph it is clear that 18%
respondents are businessman, 22% are service, 46% are
student, and 14% are others than them. It means majority of
respondents are students
Table No. 4:
no of
Gender respondents percentage
Male 14 28
Female 36 72
Total 50 100
36
100
90
80
70
60
50
40 no of respondents
30 percentage
20
10
0
malefemaletotal
37
Table- 5.
Interpretation:
The main factor that makes advertisement more effective is the presence of film
or sports star or any celebrity. Media and caption follows by it. The least important way
in which advertisement can be made effective is the slogan.
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Table -6
Interpretation:
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CHAPTER -3
FINDINGS
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SWOT ANALYSIS
Strengths:
Weakness:
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Opportunities:
Threats
Increased Competition
Government Regulations.
Technology Breakdown, Hacking.
Relationship with 3rd party logistics company
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CONCLUSION AND RECOMMENDATION
SUGGESTION
The researcher has made personal contact with the respondents
who have purchased products and services through online. It is
concluded that most of the respondents have a good opinion about
online shopping, though there are so many problems to be
improved by the vendors and service providers.
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Summing up everything, a clear story of Myntra can be sketched –
Success from day one! Yes, this has been possible only because of
change adaptability. Myntra remained an icon on e-commerce
platform in India, recognized for the random and rapid changes. It
changed its strategy in marketing and promotions, from time to
time and worked intelligently there. It changed its platform from
B2B to B2C at the right time, when the expansion was knocking at
their door. They opened up the windows to the government for
making a partnership, to giant e-commerce platforms like Flipkart.
They actually offered for a merger and even to hundreds of brands
to increase their gallery size.
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experiences have been pleasant and successful. In this intricate
business world, the e-retailing will become tremendous business
strategic concept. Most profitable method of business process in
coming decade to the textile and garment industries
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BIBLIOGRAPHY
Book & Author
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