4.
A bakeshop is having problems meeting
2. Adrian, a 65-year-old retired mechanical
engineer, has applied for a part-time job on the
sales floor of a large national home improvement
store. Adrian doesn't need the job financially, but he
is bored staying at home. Which of the following
statements & TRUE?
● The selection process used by store
should be aged neutral and whether
or not Adrian is hired should be a
function of the selection process
● Adrian should be hired because the
company can earn can good publicity
for its affirmative action plan because
Adrian is old and because he will
probably become disabled
● Adren should be given hiring preference
over younger applicants because older
workers have stronger work ethics than
younger people
● Adrian is overqualified for the job and
should not be hired. Overqualified
employees have higher turnover and
absenteeism rates
3. When allowing employee self-service options
whereby employees can enter the organization's
HR database and change their personnel records,
enroll in benefit plans, and apply for posted jobs, a
critical concern is
● training non-computer literate
employees to use the system.
● monitoring excessive employee use of
the system.
● overcoming internal HR management
resistance to technology.
● maintaining security of the system.
deadlines from customers this coming time of the
year. They don't have enough manpower and
equipment to meet all the demands. If they don't
get to deliver, they will lose all these customers to
their competitors. What is the best thing for them to
do?
● Buy more equipment
● Hire more people
● Have orders outsourced
● But they more equipment, then get
project hires
5. Anselmo has an opening to fill in his department.
Although high performance is really needed from a
new employee, Anselmo's organization has little to
offer in the way of organizational support. The
organization has no real training program, the
technology the department uses is outdated, and
the relationships among Anselmo's other
subordinates: are somewhat conflict-ridden. Which
of the following statements is TRUE?
● In this situation. Anselmo should look for
an employed who is a self-starter and
who can impose structure on an
ambiguous job
● In this situation, it is unlikely that any
new hire would be able to perform at
a high level
● In this situation, the manager will get
high performance from the new hire if
he selects an applicant with extremely
high ability
● in this situation, the manager will get
high performance from the new hire if
he selects an applicant who is highly
motivated and has a strong work ethic
6. Belinda, the school administrator sighs as she
examines the list of resignations for the upcoming
school year. She says, "I guess there's no way we
can keep good people from
leaving for other schools if we can't pay top
salaries. We have competitive pay, but that's
just not enough. As director of HR, you tell the
school administrator
● "You're right. Money is the main reason
people stay in a job.
● No. I disagree. People, especially
dedicated teachers are not much
affected by pay levels.
● I don't entirely agree. There are other
factors that have more impact than
money when pay is competitive.
● "Actually, most of our teachers are
women, and they usually leave jobs for
involuntary reasons connected with their
families, so pay is not a big factor in
their retention.
7. Graciel, VP for HR, is disturbed at the high level
of turnover at her company. From exit interviews,
she suspects that certain supervisors have higher
dysfunctional turnover rates among their
subordinates than others. In order to verify this
hunch, Graciel should analyze turnover by
department and by
● employee performance rating
● employee length of service
● employee race and gender
● employee job title
8. HR managers should view absenteeism and
turnover as
● unavoidable dysfunctional behaviors.
● largely out of the organization's control
● unrelated forms of withdrawal.
● symptoms of problems within the
organization
9. As director of HR of a medium-sized information
technology consulting firm, you are most concerned
about turnover of ____because this will have a
significant effect on retention of remaining staff.
● low performing but highly motivated
employees
● employees who are popular with a large
number of co-workers
● employees with high performance
levels
● Middle level management employees
10. The most difficult stage in the business cycle is
depression. When this occurs, it is best for the
company to
● Defer accepting applicants and consider
retrenchment
● keep hiring to a minimum, but consider
outside recruiting sources
● Change the HR strategies in
recruiting
● offer new applicants lower pay scale
11. If an organization is in need of highly-qualified
employees, it will be most able to find these
employees when
● There is a high level of unemployment.
● the economy is strong
● the labor market is tight
● the demand for labor exceeds the
supply of labor.
12. Which of the following does not affect the roles
played by HR management in the firm?
● challenges of managing a more
highly-educated workforce.
● globalization of business
● cost reduction pressures
● organizational restructuring
13. In order to become a desirable employment
option for prospective employees, an organization
needs to establish a/an
● reputation as having the highest
compensation in the marketplace.
● positive brand image for the
organization,
● youth-oriented organizational culture
that appeals to younger workers.
● cutting-edge, high innovation image.
14. As director of recruiting for a large bank, Stacy
has decided to restrict her recruiting efforts
for loan officers to placing advertisements on the
web site of the American Banking
Association. This will determine the _____ for the
job of loan officer.
● recruitment pool
● labor force population
● applicant population
● talent pool
15. Mario's office schedule starts at 8 o' clock in the
morning, based on what he signed with his
company. However, his attendance record shows
that for the last three months, he has been
consistently late. Which of the following statements
may not be true?
● He should have been terminated
because of his tardiness
● He should not be a tenured employee
● He should get a memo
● He can be given a legal case because
of breach of contract
16. One of the following is not an advantage of
internal recruitment. What is it?
● The organization's culture may become
unstable.
● "Chain-reaction promotions are needed
when an internal candidate is promoted.
● The company has to do all hiring at the
entry level.
● The company needs to have a
management development program.
17. One of the following is not a recommendation
for recruiting. What is it?
● Consideration of the recruiting ads of
other rivals
● Sticking with the internal recruiting
functions to guarantee efficiency
● Launching an impressive company's
image
● Assessing the striking effect of the
company's recruiting strategies
18. After Miguel has taken early retirement at age
59. Miguel's old company wants to re-hire him as a
consultant. Which of the following statements is
TRUE?
● The firm is violating the Equal Pay Act
because Miguel will be doing the same
work, but he will not receive the medical
and other benefits he would have
received as an employee
● Under the ADEA John will have to limit
the amount of income he can earn as a
consultant because he is under age 65
● This is a common practice by
organizations to preserve access to
the talents of their experienced
former employees.
● Miguel cannot legally work for his former
employer and still receive his pension.
19. One of the most difficult tasks of the human
resource department is to select the most qualified
candidate for the vacant position, especially for a
new manager. If you are the one to decide, which
between the two external candidates will you
accept, considering their respective qualifications
as follows:
John is formerly a supervisor of a company and fits
the job perfectly, but the asking price is a little over
the company budget.
Paul is formerly a supervisor of a company who is
not asking too much, has great working knowledge
about the job, but HR has concerns with his
previous medical records.
● Get someone else who is picture perfect
since both have great risks
● Get John, stretch out the finances a
little bit offer a salary that is close to
what he wants
● Get Paul for sure he has enough
medication to compensate for his health
problems
● Force-promote someone from the ranks
to become the manager
20. Work teams success are contributed by all of
the following EXCEPT
● the team has authority to make
decisions
● the team works in complete harmony.
● the team is composed of
"group-oriented employees
● the team members have both
individual and team-based
compensation
21. Jacinto, a 40 year-old manager of a bank
decides to resign and begin a career as a manager
in a call center because of a bigger pay and better
set of benefits. Which statement is true?
● From mid-career, he goes back to the
establishment stage
● From mid-career, he goes back to the
exploration stage
● From mid-career, he stays in the same
stage because he is still a manager
● From mid career he shouldn't be
resiming because of a very stable job
22. Emmanuel, the vice president of HR for the
legendary motel chain, has been on the HR side of
the hotel/motel industry for over 30 years.
Emmanuel has become a prized partner with the
top executives of the Legendary Corporation, and
his advice is valued by the executives. Emmanuel
prides himself on making decisions based on his
"gut" and his intuition honed over his career. Which
of the following statements is most likely to be
TRUE?
● Emmanuel will be easily impressed and
influenced by strategic arguments
based on analysis of extensive HR data
● Legendary's top executives will press
Emmanuel to support his intuitive
arguments with hard data.
● Emmanuel would appreciate the
efficiency aspect of HRMS more than
the effectiveness aspect of HRMS
● Legendary possesses a state-of-the-art
HRMS system
23. The executive committee of the firm is
concerned with the high rate of turnover among
their most promising engineers between 25 and 35
years old. They ask you, as the new director of HR,
what suggestions you have for retaining these
individuals. You suggest as the most appropriate
response to this retention problem..
● retention bonuses
● increasing opportunities for personal
growth for engineers
● motivational seminars and retreats
● employee recognition programs
24. Maynard is an extremely successful
salesperson for a hospital-products manufacturing
company. His sales are approximately twice those
of the average salesperson in his category, and he
is a very valuable employee. But Maynard's
administrative abilities are minimal. This is causing
problems with orders, customer follow-up, and
reporting. Maynard's boss is frustrated because
significant training expenditures on Maynard have
resulted in minimal improvement in his
administrative performance. The situation cannot
continue. Which of the following would be the most
useful solution for the company?
● Maynard should be converted from an
employee to an independent contractor
so that he will be motivated to hire an
assistant to do his administrative work.
● This is likely a person-job ft issue and
Maynard must be moved to a different
job or terminated.
● Maynard's compensation should be
changed so that he is penalized for
inadequate administrative work
● This is probably a person-job fit
issue and Maynard's job should be
re-designed.
25. After the annual medical examination, most of
the employees in the Internal Audit Department of
ABC Corporation have found to have stress-related
illnesses. In this case, the management of ABC
Company should.
● find immediate replacements for the sick
employees:
28. One of the major causes of the differences in
earnings between males and females is that
● males typically start work earlier in their
lives, therefore have more experience
on their resume

● lessen the tasks to be delegated to ● females negotiate less for their salary
these employees
● females drop out of the labor force to
● offer these employees flexible bear and rear children
schedules
● none of the above
● re-assess the job design in the Internal
Audit Department
29. All these statements are FALSE except one,
what is it?
26. An employee who previously resigned from
office has decided to return to his previous
employer because he cannot find a job elsewhere.
● There was an increase in the
What is the most logical scenario here?
proportion of labor force in the older
age groups, and a decrease in
proportion is the younger ones.
● He can get a job again in the office
because of rehiring procedures ● Because of the many carly retirement
programs instituted in the last decade,
● He can get his former job back because the average age of the workforce is
it is found in the labor law younger

● He will not get him anymore because
the office will not have any assurance
that he would stay
● HR will not get him because there is no
provision in the law that says so
27. Which of the following does not affect the
applicant population?
● Variation of ages in the workplace is not
considered "diversity in the same sense
that variation by race and gender is
considered “diversity"
● As the workforce ages, the need for
diversity training in decreasing due to
the psychological maturity of the older
workforce

● image of the company

● company reputation

● administrative recruiting functions

● the organization's applicant screening

practices
30. Workers who are hired by companies to work
on a specific task should be able to comply within
the time frame agreed on by both parties.
Hemington is a Tailor and Owner of a Sportswear
shop. He is a/an
● project-based professional
● independent contractor
● contingent worker
● leased employee
31. The following statements are FALSE about
religious expression in the workplace except one,
what is it?
● Employers must accommodate all of the
religious practices of all employees
● Discriminating against employees for
their religious beliefs is prohibited.
● Adjusting work schedules to
accommodate religious observances is
not considered a reasonable religious
accommodation in most cases.
● Religious speech, including
proselytizing in an effort to convert
co-workers, is a protected activity in the
workplace.
32. During the interview, HR has narrowed its
selection to one final candidate. They have
however detected a certain oddity with his
handwriting. It indicates all the signs of a hot
headed person, something that the culture of the
company doesn't really tolerate. What do they do
now with this concern, considering that the position
needs to be filled in ASAP?
● Hire someone else
● Hire a behavioral scientist to fully
evaluate the candidate's personality
● Subject the candidate to a psychological
exam
● Hire the candidate and remind him of
the existing culture of the company so
he can fit in
33. Carlito is a 50 year old perfectly qualified
applicant for a role as a mover for a moving
company. However, his application was turned
down, and a 20 year old with no experience was
hired for the position. Carlito wanted to sue the
company for age discrimination and the following
would most likely occur:
● the employer would be prosecuted for
age discrimination
● as per EEO the punishment for age
discrimination is a hefty fine upon the
employer
● the employer cannot be prosecuted
for such discrimination because the
law does not impose any specific
punishments on them
● none of the above
34. Organizations have found that high employee
turnover rates in the first few months of
employment is often linked to
● inadequate selection screening,
● noncompetitive pay scales
● incompatibility with the supervisor.
● Disillusionment with the organizational
culture.
35. Which of the following is not TRUE about the
conduct of exit interviews?
● Departing employees are eager to
use the exit interview to unburden
themselves about the real reasons
for their leaving
● HR typically conducts exit interviews
● It is often more useful to contact
departing employees a month or so
after departure may be more willing to
provide information
● About half of organizations use exit
interviews to make changes to aid
retention
36. Which of the following is not an example of
flexible staffing?
● Providing internships
● using independent contractors.
● employee leasing
● hiring temporary workers
37. Gaudencio's performance has been lower in
the last six months than his average in the previous
three years. Gaudencio's supervisor wants to
understand why Gaudencio's performance is
slipping. It is obvious that Gaudencio's ability has
not changed, so the supervisor must consider all of
the following factors EXCEPT
● whether Gaudencio is having trouble
working with new job software
● whether Gaudencio has lost his
motivation for some reason.
● whether the supervisor herself has
changed how she manages Gaudencio
● if Gaudencio's personality has
changed.
38. If there are exactly the same number of
applicants who meet the minimum requirements
and the number of job vacancies, then
● the HR doesn't need to go through
further selection process
● it can be claimed that the selection
process is excellent
● this means that the company should not
be so strict in finding replacements
● none of the above
39. The President has asked your advice as the
vice-president of HR how to improve the
employees' view of the organization. Increasing
compensation and benefits is not possible in the
current economic environment. You say that there
are a number of options, but one that would be
realistic and appropriate to the President's role
would be
● increasing the number of levels in the
organizational hierarchy to allow for
more promotion opportunities
● arranging for well-known motivational
speakers to give speeches to
employees on a monthly basis.
● to demonstrate visionary leadership
by developing and communicating
the company's strategic plan.
● to promise employees that they will
have long-term employment security.
40. All of the following are benefits of outsourcing
recruiting EXCEPT
● Freeing up HR staff time.
● reducing the number of HR staff
needed.
● faster and cheaper recruiting.
● excellent fit of new hires to company
culture.
41. From an HR perspective, a compelling reason
for an organization to maintain high ethical
standards is
● the reputation of the organization's HR
department in the profession
● the ability to attract and retain
employees.
● higher salaries for HR managers
● the ability to succeed in bids for
governmental contracts
42. The Executive Director of a major nursing home
chain is having lunch with the director of HR.
Turnover of employees in the lower-skilled jobs is
very high. The Executive Director remarks bitterly
that these employees "will abandon ship for a
measly dollar an hour. They have no loyalty to us."
As HR director, you reply
● at low pay scales, people are much
more sensitive to wage differences
than are more highly-paid
employees.
● we need to implement more generous
benefits to retain these employees.
● We must be more selective in the
people we hire in these positions.
● this information is probably an artifact of
the exit interviews and that the real
reason for turnover lies elsewhere.
43. All the statements below are FALSE except
one, what is it?
● An employee can start even if there is
no contract of employment yet
● An employee can start even if there is
no job description yet
● An employee can start even if he did not
submit a clearance from previous job
● The employee can start working if
there is no workstation available
44. Jaime has told the director of HR at Singtel that
as of next month he will be Jasmine. This is a
complete surprise to the director, and Jaime's
co-workers are also unaware of his upcoming
transformation. Jaime has been a high-performing
employee for over 10 years in the telephone and
email customer support function. Which of the
following statements is TRUE?
● The company should send out a
company-wide email supporting Jaime's
decision.
● If in the future Jasmine files a sex
discrimination charge, the company will
likely be held accountable for
discrimination
● Jaime's supervisor should be notified so
that any decrement in performance can
be documented and available to use in
a termination action
● Given the lack of official recognition
for the different sexual orientations
employment discrimination practices
against Jaime are not likely to be
brought into the open
45. Johnelyn applied for the open position of a 47. Companies offer early retirement and apply
medical representative because HR said that she downsizing primarily
will get a car for her job, which will be her own after
5 years of working with the office. Two months
passed, and Johnelyn still does not have a car, so
she takes the commute to get to her hospital areas. ● to reduce employment costs.
Did HR do anything wrong to Johnelyn?
● to open up advancement paths for
● No, it is just a simply delay, no need for younger talented employees.
a big issue about it
● because older employees are often
● No part of being a professional is unable to adjust to new technology.
commitment
● because younger employees are more
● Yes. HR should have told her that productive than older employees.
there could be delays with the car

● Yes. HR took advantage of her

excitement to get the job
46. As HR manager of a medium-sized candy
manufacturing plant in a rural area, you have
learned that Angel, one of the female customer
representatives, has been receiving bizarre e-mails
from one of the female line operators. These emails
are sexually suggestive and Angel is upset. As the
HR manager you should
48. Roberto has recently joined his family's
wholesale landscape nursery business as vice
president of operations. The firm employs 25 full
time employees, plus about 20 seasonal
employees. In the past. Roberto's father personally
handled all HR issues. Roberto plans to bring the
company in line with typical HR staffing levels.
Roberto will
● hire a full-time HR manager and a
payroll clerk

● counsel Angel that this behavior is not ● add a clerical employee to help with
quid pro quo sexual harassment HR tasks
because she and the line operator are
● outsource the HR function,
not in a supervisor/subordinate
relationship, and it is not hostile ● hire a full-time HR professional
environment harassment because they
work in separate departments.

● immediately put an electronic usage

policy in place. Without this policy, the
line operator cannot be disciplined for
this behavior.

● document the incidents in order to

have a record in case the behavior
escalates to the point of sexual
harassment. At this time, the
behavior is not legally harassment
since no overt sexual advances have
been made

● document the incidents investigate and

take action to prevent future harassment
49. The following are said to be myths of retention
EXCEPT one, what is it?

● Money is the main reason people leave.

● Hiring has nothing to do with retention

● When you train people, you are training

them for another employer.

● Employees are best viewed as free

agents.

50. As Vice-President for HR, Mark finds it difficult

to hire more sales clerk this christmas season.
Before this month end, he should have enough
number of personnel to be stationed in different
units of the department store. He considers
outsourcing as the best solution to this problem.
Which among the procedures may not fit should he
decide to outsource?

● posting of recruiting ad

● conduct of face-to-face interview

● initial assessment of submitted

documents

● training the applicants

51. Rutcher is a single father. This morning

his 5-year old son woke up with a 104
degree fever and a body rash. Rutcher
has called his supervisor to say that he
will have to take his son to the doctor
and that he may be out all day
depending on the doctor's diagnosis.
This would be categorized
aabsenteeism.

● functional

● dysfunctional

● involuntary

● voluntary