Opening Spiel: Thank you for calling Ruth's Roses, my name is ______,

how may I help you today?

Script:That’s great! I’ll be happy to assist you. Is this for a birthday or
anniversary? [Provide personal sentiment] Happy Occasion (Anniversary,
Birthday, Just Because, New Baby)

Script:Wow! That’s very thoughtful of you!May I have your name please?

Script: I’m sorry to hear that. Don’t worry I’m here to help. Sad Occasion
(Funeral/Sympathy/Get Well)

Script: I’m sorry to hear that. Let me help you find the perfect arrangement.

>Rose is arguably the most adored and sought-after flower in the world,
thanks to its unparalleled, hypnotic beauty and fragrance.

Peace and Hope Lavender

In some instances, our photo may represent an overall theme or look and
include a one-of-a-kind vase which cannot be exactly replicated.
White flowers express innocence and honor, which are common sentiments
many people wish to express for those they have lost.
Lavender flowers represent refinement, elegance and grace, which is why
they are considered to be one of nature's most delicate flowers.
expertly blended in a white accentuating the beauty of the flowers

All-around arrangement with red roses, Stargazer lilies, Peruvian lilies

(alstroemeria) and limonium; As their sweet smell fills the air, this bouquet will
make anyone feel special, loved and pampered! which is surrounded by
greenery which really helps in accentuating the beauty of the flowers
•Artistically designed in a gracious red flared vase to create the perfect
expression of romance.

valentines day - UNFORTUNATELY DUE TO THE VOLUME OF ORDERS

WE HAVE FOR VALENTINE'S DAY WE WON'T BE ABLE TO GUARANTEE
THE DELIVERY DATE, IT CAN BE DELIVERED BETWEEN FEB 12-/16,
WOULD THAT BE OKAY WITH YOU?

PDS back to P: "We have premium for $___, deluxe for $__ and
standard for $_____ but I suggest you get the Premium because it's
lusher, has more flowers in it and much luxurious."
 additional: "For finishing touches, we could get you a balloon/stuffed
animal/box of chocolates. okay?"

Well we actually have here the, …….. *If the customer is on file, click [Select
Customer] to automatically complete the information *If not listed, click [Add
New Customer] and continue to follow the prompts on the Welcome Screen
Thank you, and your phone number, please? Thank you, and who will be
receiving this gift – may I have his/her name? Alright, to check availability,
may I have the recipient’s zip code? can you tell me the zip code so that I
assure that I can assure that what I'm seeing here is correct?

Is this going to a residence or a business? Thank you, to confirm your

recipient’s name is [First and Last Name], is that correct?

If going to a business address: Thank you, may I have the name of the
business this will bedelivered to?

Is there an apartment or suite number needed? If going to a residence

address:Thank you, and the address is?

Thank you, may I have a telephone number for [Recipient’s First Name]?
Thank you. Also, can I have their email address? Offer our BES

North America (NA)

Ethnic/Cultural Group Abbreviation

or Country

Acoma AC

Aleutian AU

Algonquin AL

American AM

Antigua and Barbuda AN

Antilles AT
Arikara AR

Aruba AB

Aztec AZ

Barbados BB

Bella Coola BC

Blackfoot BL

Bonaire BO

Canada CA

Canada/Greenland CG

Cherokee CE

Cheyenne CY

Chickasaw CH

Chinook CI

Choktaw CO

Chumash CU

Commonwealth of the Bahamas BA

Creek CR

Cuba CB

Dakota DA

Dominica DO

Dominican Republic DR

Eskimo ES

Eskimo (Greenland) EK

Greenland GL

Grenada GR
Haiti HA

Hopi HO

Inuit IN

Iroquois IR

Jamaica JM

Klamath KL

Kwakiutl KW

Lakota LA

Mandan MA

Mexico ME

Navajo NV

Ohlone OH

Ojibwe OJ

Osage OS

Pawnee PW

Pequot PE

Popoluca PP

Potawatomi PO

Pueblo PU

Puerto Rico PR

Saint Kitts and Nevis SK

Saint Lucia SL

Saint Vincent and the Grenadines SV

Salish SA

Seneca SE
Shoshoni SH

Sioux SX

Tlingit TL

United States US

Unknown --

Virgin Islands VI

Yurok YU

Zuni ZU