Sai Tejeswi Pydi

#10-144, Block 421, Tampines Street 41, Singapore - 520421

+65 83149690 | pteju9@gmail.com

PROFESSIONAL SUMMARY

Motivated and dedicated individual with a strong interest in cloud operations seeking an opportunity
to utilize and further develop skills in cloud technologies.

Certifications
 Certified Kubernetes Admininstrator(CKA) Cloud Native Computing Foundation
 AZ-900 : Microsoft Azure Fundamentals Microsoft Azure Cloud
 AZ-104 : Microsoft Azure Administrator
 AZ-400 : Designing and Implementing
Microsoft DevOps Solutions

Cloud skills

 Proficient in Azure cloud computing platform.

 Strong knowledge of Linux platform and CLI.
 Familiarity with automation tools: Terraform, Ansible.
 Knowledge of containerization technologies - Kubernetes, AKS
 Understanding of networking concepts: TCP/IP, DNS, VPN, DHCP
 Knowledge in configuring CI/CD pipeline for agile processes.
 Excellent communication and teamwork abilities

Projects:

Cloud Infrastructure Project:

 Designed and implemented a basic cloud infrastructure on Azure, including Azure VM’s, Azure
Blob Storage, and VPN configuration.
 Used Terraform to automate the deployment process and ensure consistency across
environments.
 Configured security groups and IAM roles to enforce security best practices.

Web Application Deployment:

 Deployed a simple web application on Azure using Azure App Service.

 Utilized Azure DevOps to create CI/CD pipelines for automated build and deployment.
 Implemented monitoring and logging using Azure Monitor to track application performance and
detect issues.

Service Desk Experience

1|Page
  Close to 5 Years IT experience – Service Desk Specialist.
 A solution focussed helpdesk specialist skilled in providing rapid, in-depth customer
support.
 Proven ability to diagnose problems, find the root cause and supply lasting solutions.
 Strong Experience in Infrastructure support and management.
 Experience in communicating complex information in an easily understood format to a
diverse customer base

EDUCATIONAL QUALIFICATION

Bachelor of Technology (B.Tech) in Electronics and Communication Engineering, 2011 – JNTU

University, Raghu Engineering College, Vishakhapatnam, Andhra Pradesh.
WORK EXPERIENCE - SUMMARY

Organization Location From To Designation (Role)

ITCAN Singapore August July
Singapore Service Desk Analyst
Staffed to - NCS Singapore 2017 2019
April June
Collabera Singapore Service Desk Analyst
2017 2017
Nov June
Nityo Infotech Singapore Infrastructure Support Engineer
2015 2016
Hewlett Packard Chennai, Dec Oct
Global Soft Private Ltd India 2011 2013 Service Desk Analyst

EXPERIENCE

1. Service Desk Analyst – ITCAN (Staffed to NCS Singapore)

Client HPB, NLB, MOF, Govtech

Duration Aug 2017 - Jul 2019
Location Bedok, Singapore
Function Service Desk Analyst
Tools ServiceNow, Remedy

 Ticket Management - receiving, validating, and logging client requests through ServiceNow.
 Troubleshooting windows related issues through call/remote tools.
 Analyse, interpret clients’ technical issues and suggest solutions. Track the progress of the
ticket to closure.
 Pushing customized software through SCCM.
 Proven track records of handling high customer calls.
 Zero SLA breaches.

2|Page
 2. Service Desk Analyst – Collabera

Client Singapore Management University

Duration Apr 2017 - Jun 2017
Location Victoria Street, Singapore
Function Service Desk Analyst
Tools Zendesk
Citrix
Dame ware
SCCM Client
RAP
Active Directory

 Customer technical support directly either by telephone or email.

 Provided basic desktop, laptop & hardware support to university students, faculty through
the Zendesk ticketing system.
 First level escalation point for all user service requests. Analysis and rerouting of tickets to
technical teams for analysis and resolution.
 User account / password management - Unlocked user accounts, reset passwords in AD.
 Resolving tickets within SLA and following up the cases with the second level teams till the
issues are resolved.

3. Infrastructure Support Engineer – Nityo Infotech

Client HCL Info Systems Client - Land Transport

Authority (LTA), Singapore
Duration Nov 2015 – June 2016
Location Little India, Singapore
Function Technical Support
Tools Remedy version 7.5
Citrix
Dame ware
SCCM Client
RAP

 Software packages installation via SCCM

 Deployment of patches using Windows SUS to multiple systems over the network (post
testing and analysis)
 VPN connection support, Citrix connection support, Mobile device support. Troubleshooting
VPN related issues such as Key pairs and network issues.
 Configuration and setup of shared folders, printers. Deployment of MS Office applications to
remote machines.

4. Service Desk Analyst - Hewlett Packard Global Soft Private Ltd

3|Page
 Client Maersk Line (Denmark based Shipping and
logistics giant)
Duration Dec 2011 – Oct 2013
Location Chennai, India
Function Service Desk Analyst
Tools Remedy version 7.5
Citrix
Dame ware
SCCM Client
RAP

 Used remedy systems to log, track and manage incidents and service requests.
 Employed experience and training to troubleshoot software and hardware problems via email
and telephone utilizing remote support tools such as dameware.
 Performed password administration and access support for active directory.
 Troubleshooted exchange outlook 2010 mailbox and connectivity to solve user and server
problems.
 Provide daily callbacks to customers to ensure that issues were resolved or escalated.
 Exceeded 90 percent average customer call audit scores.
 Held a continuous first performer in most resolved incidents.

ADDITIONAL DETAILS

 Notice Period / Availability –Immediate

 Nationality - Indian
 Visa Status - Dependent Pass (Singapore)

4|Page