Executive Summary

Detailed Application Guide – Customer Project Management

Description: Audiences and expectations:

Customer Project Management – end-to-end transactional testing Audience Understand/Know Responsibility/Do
CPM’s, PDs, FAS Sponsors and Understand the importance of the Ensure adherence to the CPPM
MA PMO Heads testing reference points defined within processes and that activities
This instruction applies to: the test script (in relation to ABC) which around test points are effectively
Primarily Market Areas (MAs) and Business Areas (BAs) directly involved in form part of the Customer Project &
program Processes (CPPM)
performed.

the overall management of Customer Projects. Sales and Program Customer Should be familiar with the Ensure their activities in relation
Fulfillment Responsible (Sales requirements of the test script and that to the direct sales process are
CFR and Program CFR), ABC it aligns to their responsibilities as part adhered to as required.
Control Owners, Service of the sales process..
Delivery Line Mgrs., and
Objective: Compliance Managers.
The objective of this DAG is to ensure that ABC controls in the .

Customer Project Management processes are effective and that those

fulfilling an accountability or a responsibility role in customer project
execution are clear of the expectations.
Expectations of successful implementation:
▪ Sufficient understanding from all roles outlined in above section of the identified steps
(from the testing script) within the customer project management processes.
▪ That relevant approvals are in place and can be evidenced.
▪ There is suitable level of information available to provide confidence that activities
have been performed in a compliant manner.
▪ That interactions from the customer project management roles with other functions
(e.g., Sales Management, Supplier management, GFLA) are effective and ensure
compliance during customer project execution.