Professional Documents
Culture Documents
Regulation Policy
November 2023
Table of Contents
• The creation of a policy on how we will develop, implement and maintain policies governing how
the organization achieves or will achieve accessibility
• Creating a statement of organizational commitment to meet the accessibility needs of persons
with disabilities in a timely manner
• Making our policies available to people on our website, employee portal and in paper format on
demand
2.0 Policy
Compassionate Care Health Services Inc. dba Comfort Keepers Orangeville is committed to supporting
those with Disabilities. We have pledged to integrating the principles of the Accessibility for Ontarians
with Disabilities Act, 2005 (AODA) in our every day practice by February 1, 2024. We will review these
policies annually to ensure they continue to meet the needs of those with disabilities and effect any cost
effective changes in a timely manner.
As an organization that actively provides assistance to those with disabilities, we are focused on that
continued support, and expansion of this role into our overall organizational practices to remove barriers
for clients, community partners and employees.
Accessibility plans
• Our five year Accessibility Plan (the Plan) outlines how we will implement and monitor ongoing
strategies to meet the requirement of the IASR
• We will post the Plan on our website and employee portal
Self-service kiosks
• We will ensure that any interactive electronic terminals used by our employees will be accessible
according to IASR requirements
• We will require that any community partners that necessitate the use of interactive electronic
terminals are in compliance with the IASR
Training
• All employees, at every level, will be trained on the AODA and the Ontario Human Rights Code
(OHRC)
• Training will be specific to an employee’s role in the organization
• Training will be completed
o Upon hiring as part of new hire orientation
o Annually as part of annual reorientation
• Completion of training will be documented in the employee portal
Feedback
• We will create a written statement on our website that supports our desire for feedback
• We will have a written form for any phone or in person based feedback
• We will have a space on our website for any electronic feedback to be submitted
• Feedback will be reviewed annually during our review of the Plan
Accessible formats and communication supports
• Upon request, we will work with persons with disabilities to provide accessible formats for
feedback in a manner that works mutually for the person and the Company
• We will provide a statement on our website that lists the accessible formats and communication
supports we offer
• We will provide our Disaster and Emergency Preparedness plan in an accessible format
• We will make our internet website and web content accessible by conforming to World Wide
Web Consortium Web Content Accessibility Guidelines (WCAG) 2.0 compliant at AA level
Training to educators
• We will provide employees, that act as educators, with accessibility awareness training
• We will keep records of this training in the employee portal
Recruitment, general
• We will include a statement of support for those needing accommodation and how to obtain it
in each job posting
• Upon invitation to engage in our assessment or selection process we will notify applicants that
accommodations are available upon request for all aspects of the process
• Should an applicant request accommodation, we will work with them to find a support that
works best for both parties
• We will include in our offers of employment that we will provide for suitable accommodation
where needed and in a manner that works best for both the applicant and the Company
• All current employees will be informed of our policies available to support employees with
disabilities
• We will inform future employees through the aforementioned recruitment and new hire training
processes
• We will notify all employees of any future changes to our policies in a method that is accessible
to them, in a timely manner
• We will provide, or arrange for the provision of, information an employee needs to do their job
in an accessible format that is mutually agreeable
• Employees requiring support will be consulted for the best mutually agreeable format(s)
• Employees with a disability will be provided copies of the Disaster and Emergency Preparedness
Plan in a format that is accessible to them
• If an employee has a disability, or returns to work with a disability, we will work with them to
create, and document, a return to work plan following the same principles as is found in the
documented individual accommodation policy
Performance Management
• We will take into account the accessibility needs of employees when engaging in performance
management guided by any planned accommodations
• We will take into account the accessibility needs, and any accommodation plans, of an employee
with a disability when assessing opportunities for career development and advancement
3.0 Definitions
Accessible Formats may include, but are not limited to, large print, recorded audio and electronic
formats, braille and other formats usable by persons with disabilities
Client(s) means any member of the public that hires our Company to perform services on their behalf
Communication Supports may include, but are not limited to, captioning, alternative and augmentative
communication supports, plain language, sign language, and other supports that facilitate effective
communications
Community Partner(s) means any other organization that we work with. This can include retirement
residences, long-term care homes, contractors for government funded services, etc
Disability is:
Employee(s) are any persons directly employed by Compassionate Care Health Services Inc. or Comfort
Keepers Orangeville