1.

When are people more likely to make complaints

People are more likely to make complaints when they are dissatisfied with a product
or service, when their expectations aren't met, or when they encounter significant
issues. The availability of communication channels, cultural norms, personal traits,
and past experiences also influence complaint behavior.

2. What do people often complain about?

People commonly complain about issues such as poor customer service, product
quality, pricing, communication problems, delivery issues, billing errors,
cleanliness, policies, accessibility, and ethical concerns. These complaints often
stem from experiences that fail to meet expectations or standards, prompting
individuals to seek resolution or express dissatisfaction.

3. Which one Is better when making a complaint, by talking or by writing?

When considering whether it's better to make a complaint by talking or writing, both
methods have their advantages. Speaking allows for immediate resolution and
emotional expression, while writing provides a documented record and allows for clear
articulation of concerns. \
4. Who are more likely to make complaints, older people or younger people?

Both older and younger individuals have the ability to voice their concerns, but they
might go about it in different ways. Younger folks are often more likely to speak out,
especially online, while older individuals might prefer to have conversations in
person or over the phone. It all boils down to how comfortable they are with
technology and their personal style of communication.

5. How would you react if you received a poor service at a restaurant

If I got bad service at a restaurant, I'd stay calm and talk to the server or manager nicely
about the issues. I'd try to fix the problem there. If that didn't work, I might ask to talk to
the manager and maybe even leave a review online later. My main goal would be to
solve the problem in a friendly way.

6. How do people often respond to poor customer service

When faced with poor customer service, people typically respond in several ways. They
may express dissatisfaction directly to the provider, seek resolution through negotiation
or escalation, share feedback with others through reviews or word of mouth, take their
business elsewhere, or sometimes choose to accept the situation and move on. These
responses vary based on individual preferences, the severity of the issue, and desired
outcomes.

7. Is it important for companies to deal with complaints from customers

Effective management of customer complaints is crucial for businesses. It involves
promptly addressing issues with courtesy to uphold customer satisfaction and
loyalty, while mishandling complaints can lead to reputational damage.
Complaints also provide valuable feedback for improvement, ensuring companies
stay competitive and compliant with regulations.

8. Why do most companies in Viet Nam refuse to deal with complaints

Some companies in Vietnam might avoid handling complaints because they worry
about costs, cultural norms, lack of training, fear of consequences, bureaucracy, and
short-term profit focus. But managing complaints well can help them keep customers
happy and maintain a good reputation in the market.