DESCRIBE WHAT HAPPEN YESTERDAY AT YOUR WORK?

I HAD A BIG PROBLEM WITH A CONTAINER ITHAT ARRIVED ON THE UNITED

STATES PORT
THIS CONTAINER ARRIVED TWO WEEKS AGO.

BUT MY ASSISTANT FORGOT TO MAKE THE LOGISTIC PROCESS TO Take the

container out of the port. FOR THAT REASON, THIS CONTAINER HAD A DELAY OF
ELEVEN DAYS

DID YOU HAVE TO PAY ANY PENALTY FEE?

YES

HOW MUCH DID YOU HAVE TO PAY?

$ 4700- A LOSS

WHAT HAPPEN WITH YOUR ASSISTANT?

DID SHE LOSE HER JOB OR NOT?

FOR NOW, I AM REVIEWING THE PROCESS TO SEARCH A SOLUTION ENHANCE OR

IMPROVE THE CONTROLS, BUT I THINK THAT IT’S BETTER TO IMPROVE THE PROCESS
AND LEARN ABOUT THE MISTAKES.

THE MOST +ADJECTIVE (SUPERLATIVE)

the more likely IS THAT MY BOSS

I AM THE HEAD OF MY APARTEMENT OR AREA, FOR THAT REASON THE MORE LIKELY IS THAT MY
BOSS ASK ME FOR THE MONEY HE HAD TO PAY IN THIS TRANSACTION.

HOW DO YOY FEEL ABOUT THAT?

YOU WON THE LOTTERY

YOU ARE HAPPY

IN THESE CASES, I TRY TO CHANGE THE SITUATION OR I TRY TO SEE DIFFERENTLY THING.

HOW DO YOU SEE THIS?

IT IS AN OPPORTUNITY TO REDUCE THE COSTS OF LOGISTIC PROCESS.

WHY IS IT AN OPPORTUNITY?
YOU ONLY NEED TIME TO PROVE THAT YOU CAN IMPROVE THE PROCESS, AND IMPROVE THE
COSTS, IN THAT WAY, YOUR BOSS IS GOING TO SEE YOUR VALUE AND RECOGNIZE THAT

I JUST NEED TO GENERATE BETTER RESULTS, SO AT THE END HE COULD ASK ME LESS MONEY.

I COULD SAVE MINIMUM THIRTY THOUSAND DOLLARS AT LEAST AT THE END OF THE YEAR.

THAT’S INTERSTING!

DID HE GET ANGRY?

HE WAS SO ANGRY

HE DIDN’T TALK TO ME TODAY.

EMOTIONAL CONTROL

BECAUSE YOU CHOOSE TO HAVE THE BEST BEHAVIOUR TO FACE THIS SITUATION.