Week 2

A.

A successful manager should have the following qualities:

 Strong Communication Skills: A successful manager should be able to communicate effectively

with their team, as well as other stakeholders. They should be able to clearly articulate their
ideas and expectations and listen actively to feedback.
 Accountability: A successful manager should take responsibility for the performance of their
team and be accountable for their actions and decisions. They should be able to hold
themselves and their team members accountable for achieving their goals.
 Employee motivation
 The key qualities for a successful manager today is to be a good leader, to be sociable with
employees, to have good communication skills and to be responsible.
 He knows how to resolve conflicts.

B.

1. Niall says that a successful manager should firstly listen and secondly must ask questions.

2. Naill, before coming into contact with people from other countries, asked friends and locals for ideas
about what he should do and what he should not do.

C. The 5 ways to get the best out of people are:

Managers should regularly provide feedback to their team members to help them understand
where they stand and what they need to improve upon. Additionally, managers should
recognize their team members' achievements and contributions, which can help to motivate
and inspire them.
Develop strong relationships, build trust, recognition
Managers should foster a positive work environment that encourages collaboration,
communication, and innovation.

D. Niall's five key points about bringing out the best in people are:

1. To show appreciation and recognition.

2. To communicate your decisions very clearly.

3. To give clear reasons for the decision taken.

4. Explain the benefits of this decision.

5. Ask for people the commitment to working with management to realise the goal.
1.4 A.

1. I'm not a manager.

2. If I were a manager I would be a good leader, a good communicator, careful with employees and
responsible.

B.

1 It is up to employees to keep the manager up to date on progress. (A)

2 Managers set strict time limits. (It would not be ok to set strict limits because it would stress the
employees)

3 Managers encourage staff to put forward their ideas. (A)

4 Managers and employees decide together what needs to be achieved. (It depends on the situation,
most of the time the manager should decide, but it is good to ask the opinion of the employees as
well.)

5 Decisions are made by managers and their staff (Only the managers make the final decision)

6 Employees get precise instructions. (A)

7 Managers do not want employees to avoid making decisions which employees should make (False -
Managers expect employees to follow their lead and avoid making decisions themselves.

8 Managers have tight control of employees’ movement and work schedules. (True - Managers have
tight control over their employees' movement and work schedules).

9 When employees are given tasks, they decide how to complete them. (False - Employees are expected
to follow the precise instructions provided to them by the manager, rather than deciding how to
complete tasks themselves).

C. It is the same question as for B

D. I prefer to be a manager because I have a tight control of employees and work schedules.

E. Group 1

Establish – standards

Monitor - performance

provide – feedback

set – goals

make – decisions
assign – roles

Group 2

Present - ideas

Achieve - goals

Direct - employees

Take - action

Improve – performance

F.

1 look

2 make

3 reach

4 meet

5 make

6 deliver

7 make

8 achieve