Service Manual AVA1 ENG-20220922 I

AVANSIA
SERVICE MANUAL
Service Manual_AVA1_ENG-20220922_I 1
TABLE OF CONTENTS
INTRODUCTION ................................................................................................................................................................................................. 6
Copyright.......................................................................................................................................................................................................... 6
Copyright notice .......................................................................................................................................................................................... 6
Trademarks ..................................................................................................................................................................................................... 6
Warranty ........................................................................................................................................................................................................... 6
Environmental information................................................................................................................................................................... 6
Recycling of end-of-life products ...................................................................................................................................................... 6
Warranty registration ............................................................................................................................................................................... 7
Getting started.............................................................................................................................................................................................. 7
Contents ........................................................................................................................................................................................................... 7
Icons .................................................................................................................................................................................................................... 7
Unpacking ....................................................................................................................................................................................................... 8
DESCRIPTION OF THE PRINTER .............................................................................................................................................................. 9
Connecting the printer ............................................................................................................................................................................ 11
GENERAL OUTLINE......................................................................................................................................................................................... 12
Overall Explanation Basic specifications ..................................................................................................................................... 12
Mechanism components and functions....................................................................................................................................... 12
Cassette Handling Good Practices ................................................................................................................................................. 14
Image printing process........................................................................................................................................................................... 15
Primary Transfer Feed Roller (Platen Roller) ............................................................................................................ 15
Ink Ribbon............................................................................................................................................................................... 16
Transfer Film .......................................................................................................................................................................... 16
Initial Operation of Ink Ribbon and Transfer Film .................................................................................................. 17
Secondary Transfer Assembly ........................................................................................................................................ 17
Heat Roller .............................................................................................................................................................................. 18
Feeding & Transport process .............................................................................................................................................................. 19
USING THE OPERATION PANEL............................................................................................................................................................. 22
Description .................................................................................................................................................................................................... 22
Modes ............................................................................................................................................................................................................... 23
Switching Menus ................................................................................................................................................................. 24
Changing Settings ............................................................................................................................................................... 24
User Mode List ............................................................................................................................................................................................. 25
Service Mode List....................................................................................................................................................................................... 27
Option mode List ....................................................................................................................................................................................... 29
Error Log Check (error log check menu)] ...................................................................................................................................30
ERROR CODE LIST .......................................................................................................................................................................................... 31
LAMINATION ERRORS ........................................................................................................................................................ 34
LAMINATION WARNINGS ................................................................................................................................................. 34
ERROR CODE DETAILS................................................................................................................................................................................ 35
Code 01-01-to 3F-XX ............................................................................................................................................................ 35
Code 40-XX to BF-01 ........................................................................................................................................................... 57
EXPLODED VIEW............................................................................................................................................................................................ 65
SENSORS-MOTORS LOCATION DRAWINGS ................................................................................................................................... 77
SWITCHES-BOARDS-THERMISTOR-FANS LOCATION DRAWINGS ..................................................................................78
SENSORS / MOTORS/ FANS/SWITCHES FONCTION LIST........................................................................................................ 79
SENSOR CHECK ................................................................................................................................................................................................81
ACTION CHECK ................................................................................................................................................................................................ 83
PM1: Card ........................................................................................................................................................................................................ 83
PM2: Card ....................................................................................................................................................................................................... 83
PM3: Turn ...................................................................................................................................................................................................... 84
HB1: Card ........................................................................................................................................................................................................ 84
HB2: Film.........................................................................................................................................................................................................85
DM1&DM2: Ink ..............................................................................................................................................................................................86
DM3&DM4: Film ..........................................................................................................................................................................................87
DM5: Head ..................................................................................................................................................................................................... 88
DM6: Heat .......................................................................................................................................................................................................89
DM7: Decurl...................................................................................................................................................................................................89
Card Pass Test ............................................................................................................................................................................................ 90
Error Log Check ......................................................................................................................................................................................... 90
Printer Setup ................................................................................................................................................................................................. 91
Revision Check ........................................................................................................................................................................................... 94
Card Setup ..................................................................................................................................................................................................... 95
Option Connection Mode List ............................................................................................................................................................ 97
SPARES PART LIST .........................................................................................................................................................................................98
PARTS REPLACEMENT RECOMMENDATION .................................................................................................................................99
AVANSIA PRINT CALIBRATION ............................................................................................................................................................100
Test Pattern X: Print Position Adjustment ................................................................................................................................ 101
Test Pattern Y: Print Density ............................................................................................................................................................ 102
Test Pattern Z: Print Uniformity ..................................................................................................................................................... 103
Print Test U: Vertical color shifting ...............................................................................................................................................104
Print Test D: Horizontal color shifting ......................................................................................................................................... 105
Test Pattern B: Edge line or faded line detection, Uniformity, Density ................................................................. 107
REPLACEMENT PROCEDURES .............................................................................................................................................................108
Tools required ............................................................................................................................................................................................ 109
Step 1 – REAR BLACK COVER – S10204 ........................................................................................................................................ 110
Step 2 –REAR TOP COVER – CP011784 .......................................................................................................................................... 111
Step 3 – REAR SIDE COVER - LEFT AND RIGHT – CP011785 – CP011786 ................................................................... 113
Step 4 – FRONT SIDE COVER: RIGHT – CP011787 ................................................................................................................... 114
Step 5 – FRONT SIDE COVER: RIGHT– CP012516 ..................................................................................................................... 116
Step 6 – TOP BLACK COVER – S10203 .......................................................................................................................................... 121
Step 7 – MAIN BOARD – S10195........................................................................................................................................................ 123
Step 8 – POWER SUPPLY – S10196................................................................................................................................................. 128
Step 9 – HEAT ROLLER MODULE – S10248 ............................................................................................................................... 130
Step 10 – HEAT ROLLER – CP011845 .............................................................................................................................................. 137
Step 11 – CLEANING ROLLER STATION - S10197 ..................................................................................................................... 145
Step 12 – OPTICAL SENSOR (SN9-SN12) – CP011847 ............................................................................................................ 147
Step 13 – OPTICAL SENSOR (SN6) – CP011854 ......................................................................................................................... 150
Step 14 – OPTICAL SENSOR (SN2, SN24) – CP011854-CP012327 ................................................................................... 155
Step 15 – DECURL MODULE – CP011976....................................................................................................................................... 161
Step 16 – PRINT HEAD – S10143 ........................................................................................................................................................ 174
STEP 17 - BUSHING Ø6 Ø10 LG6 WITH FLATS – CP013577 ................................................................................................ 181
STEP 18 – FRONT COVER - CP013456 ........................................................................................................................................... 182
STEP 19 – ROLLER:PRINT PLATEN - CP013457 ........................................................................................................................184
STEP 20 – ROLLER: FILM - CP013659 ............................................................................................................................................ 190
ROUTINE PRINTER CLEANING .............................................................................................................................................................. 198
Cleaning roller replacement ............................................................................................................................................................ 203
MANUAL PRINTER CLEANING ............................................................................................................................................................. 206
Feeding roller cleaning ....................................................................................................................................................................... 207
Flip over rollers cleaning .................................................................................................................................................................... 209
Transport rollers cleaning .................................................................................................................................................................. 212
Primary transfer rollers cleaning ................................................................................................................................................... 215
Cleaning rollers cleaning .................................................................................................................................................................... 219
Filter Cleaning .......................................................................................................................................................................................... 222
Print head cleaning ............................................................................................................................................................................... 224
PRINTING TROUBLESHOOTTING ....................................................................................................................................................... 227
Ribbon Key Error 67-05 ....................................................................................................................................................................... 229
COLOR SHIFTING .................................................................................................................................................................................... 230
Color shift: Cleaning ......................................................................................................................................................... 231
Color shift: Adjustment ................................................................................................................................................... 232
MISSING PRINTING ................................................................................................................................................................................ 236
Missing printing or faded areas ................................................................................................................................... 236
Missing printing: Metal plate adjustment................................................................................................................ 237
Missing printing: White line(s) on the prints .......................................................................................................... 239
Poor quality printing/output too pale ....................................................................................................................... 240
Deprecated........................................................................................................................................................................... 241
COLORED WRINKLES .......................................................................................................................................................................... 242
Film cassette film tilt adjustment method ............................................................................................................................. 243
Color wrinkles: Cleaning ................................................................................................................................................. 246
Color wrinkles: Color ribbon .......................................................................................................................................... 246
Color wrinkles: Print head .............................................................................................................................................. 246
Deprecated........................................................................................................................................................................... 247
Color wrinkles: Creased ribbon .................................................................................................................................... 249
CLEAR WRINKLES .................................................................................................................................................................................. 250
Clear wrinkles: Clear film ................................................................................................................................................ 251
Clear wrinkles: cassettes................................................................................................................................................. 251
Clear wrinkles: used film rolls ....................................................................................................................................... 252
Clear wrinkles: cassettes................................................................................................................................................. 253
Clear wrinkles: Adjustment ........................................................................................................................................... 255
LAMINATION ISSUE ............................................................................................................................................................................... 256
Rubbing mark ..................................................................................................................................................................... 258
Heat roller ............................................................................................................................................................................. 260
Clear film ............................................................................................................................................................................... 261
Card quality .......................................................................................................................................................................... 261
EDGE LINE ............................................................................................................................................................................ 262
Black stains on cards / Ripoff ........................................................................................................................................ 263
LOADING CARDS PROBLEMS ......................................................................................................................................................... 265
AVANSIA DRIVER SETTINGS ................................................................................................................................................................. 266
Graphics tabs functionalities........................................................................................................................................................... 267
Color settings from Graphics (front side) ................................................................................................................. 267
Black panel settings: ........................................................................................................................................................ 268
No-transfer area setting: ................................................................................................................................................. 270
UV layer transfer ................................................................................................................................................................ 271
Configuration tab .............................................................................................................................................................. 272
Maintenance tab ................................................................................................................................................................ 274
Printer Utilities .................................................................................................................................................................... 284
Block plan for electric parts .................................................................................................................................................................. 286
MAIN BOARD plan ....................................................................................................................................................................................... 291
FIND TECHNICAL INFORMATION ONLINE ................................................................................................................................... 292
INTRODUCTION
Copyright
Evolis © April 2022. All rights reserved.
Copyright notice
Users must observe the copyright regulations applicable in their country. This manual must not be
photocopied, translated, reproduced, or transmitted, in whole or in part, for any reason and by any
electronic or mechanical means whatsoever without the express written consent of the Evolis Company.
All the information contained in this document is subject to change without prior notice.
Evolis cannot be held liable for any errors that may be found in this manual, or for any loss or damage
arising accidentally or as a result of dissemination or use of this manual.
Trademarks
Avansia, Evolis Premium Suite and Evolis High Trust are trademarks of Evolis. All other trademarks belong
to their respective holders.
Warranty
Refer to the warranty notice supplied with your printer for warranty terms and conditions and limitations.
Environmental information
Evolis is committed to helping the environment by reducing the energy consumption of its products.
Recycling of end-of-life products
The manufacture of the equipment that you have purchased required the extraction and use of natural
resources. It may contain materials that are hazardous to health and the environment.
To prevent the dispersal of such materials into our environment and reduce the pressure on our natural
resources, we recommend that you use existing collection systems. These systems will appropriately re-
use or recycle most of the materials in your end-of-life equipment.
The crossed-out dustbin symbol on your device is a reminder to use these systems.
If you need further information on collection, re-use and recycling systems, contact your local or regional
waste management body.
Do not hesitate to contact us to find out more by visiting our website at www.evolis.com or by emailing
the following address:info@evolis.com.
Thank you for choosing an Evolis printer.
Using your new printer, you will be able to create a wide variety of high-quality cards and badges which
can be printed in various thicknesses, colors and styles. This printer uses consumables and accessories
available from Evolis. For further details, visit our website at www.evolis.com.
Warranty registration
Please register online at www.evolis.com to receive our special offers and general information.
Once on the website, click on SUPPORT/PRINTERS/Avansia/GUARANTEES then on Register my product
and fill in all the fields, giving in particular the model and serial number found on your printer.
Getting started
The purpose of this user guide is to guide you, step by step, through your printer and how it works. Take
some time to read it to better understand your printer and its features, and to save time during installation
and use.
As with all Evolis products, a great deal of care has been taken over this manual. Should you find an error,
however, please let us know by emailing us at info@evolis.com.
Contents
The bookmarks found top left of your screen can be used to navigate between the various sections in this
user guide.
Icons
The following icons are used in this manual to highlight important information:
Information providing further details or depth about certain points in the main text.
Indicates that failing to take the recommended action is liable to damage your printer.
Read closely this manual.
Getting started
Unpacking
Your printer is supplied with several accessories that we ask you to look at closely. This list may vary
depending on your location.
The printer is shipped in special packaging designed to prevent any damage in transit. If you notice any
visible damage, do not hesitate to contact the shipper, and immediately inform your Evolis dealer, who
will tell you the procedure to follow.
Evolis takes great care over the quality of its packaging, and we ask that you keep this packaging
somewhere clean and dry.
You will be asked for the full original packaging (outer box, inner wedges, and protective bags)
in the event that the printer is returned. If the printer is returned without its original packaging
and components are damaged in transit, these components will no longer be covered by the
warranty. You will be charged for new packaging for shipping the printer back to you.
Accessories supplied with your printer:
• Power supply unit - SWITCHBOX Type F10723-A or CWT Type KPL-065M.

• Mains power cable.
• USB cable.
• Installation, documentation and software CD-ROM.
• Starter cleaning kit.
• Warranty notice.
If any of these components is missing, please contact your Evolis dealer. Use only the power cable supplied
with your Evolis printer.
Use only the USB cable supplied with your Evolis printer.
The Evolis printer must be placed in a dry location, protected from dust and draughts but well-
ventilated. Take care to keep your printer on a flat, sturdy surface able to bear its weight.
DESCRIPTION OF THE PRINTER
1. Top cover
2. Control Panel
3. Front cover
4. Front cover button
5. On-off switch
6. Card output hopper
7. Card ejection slot
1. Card input feeder

2. Feeding roller
3. Trapdoor cover
4. Card case lock
1. Reject slot
2. Peripheral USB socket
3. Ethernet socket (Lan cable port)
4. Port for enhancing function
5. Security cable slot
6. Power cable socket
7. Filter
1. Card feeding wheel
2. Reverse feeding wheel
3. Cleaning roller
4. Cleaning tape cassette
5. Reverse wheel
6. Ink ribbon cassette
7. Transfer film cassette
8. Key holder
Connecting the output hopper Connecting the reject box
Connecting the printer
Connection to the power supply
The printer must be connected to a properly protected and earthed electrical installation.
FI: Laite on liitettävä suojamaadoitus koskettimilla varustettuun pistorasiaan.
NO: Apparatet må tilkoples jordet stikkontakt.
SE: Apparaten skall anslutas till jordat uttag.
DK: Printeren skal tilsluttes til en korrekt beskyttet og jordforbundet el-installtion.
1. Connect the power cable to the printer.

2. Next plug the end of the power cable into an earthed power socket.
3. The printer is powered on: the control panel lights up showing the printer is working properly. If
the control panel does not light, then either installation has not been carried out correctly or the
printer is not working properly. Check the installation.
Before attempting any maintenance, ensure that the power cable is always unplugged. For
your personal safety, ensure that the cable remains easy to access, especially in the event of an
emergency.
The printer switches to hibernation mode after 60 minutes in standby mode.

Connecting the USB cable.
Under no circumstances should you connect the USB data cable before installation of the
printer driver is complete.
Refer to the section on printer driver installation available in the Avansia User Guide for further
details and follow the instructions carefully.
GENERAL OUTLINE
Overall Explanation Basic specifications
For the basic specifications of this printer, refer to the “User Guide Avansia”.
Mechanism components and functions
This printer consists of a primary transferring unit, secondary transferring unit, de-curling unit, card
transferring unit, card feeder unit, cleaning unit, flip section, card stacker unit, and a unit for mounting
optional parts.
Secondary transfer unit

4 3
6
8
9
7
5 10
11
Primary transfer unit
Card flow
Transfer Film
Ink Ribbon
Transfert unit Unit color Name

Primary transfer unit 8 Ink ribbon cassette
9 Transfer film cassette
10 Print head
Secondary transfer unit 1 Card feeder
2 Cleaning rollers
3 Flip over
4 Decurl unit
5 Card stacker
6 Reject box
Optional unit 7 Optional parts
11 RFID Key
• Primary transferring unit
The primary transferring unit uses a 600-dpi thermal line scan head, which is installed near the inked ribbon.
It transfers ink from the inked ribbon to the transfer film while moving the inked ribbon and transfer film.
This mechanism is called thermal transferring. The inked ribbon uses dye-sublimation (CMY: cyan, magenta,
yellow) for printing-colored images, pigment-sublimation (K: black), a heat seal, a stripping section, and a UV
unit.
• Secondary transferring unit

The secondary transferring unit uses a heat roller to transfer images from the transfer film to the cards. This
mechanism is also called thermal transferring.
• Card feeder unit

The card feeder is installed in the upper portion of the printer. Cards are stacked horizontally with the surface
(printing surface) of the cards facing the left side of the printer. Users can load a maximum of 250 cards
(thickness: 0.76 mm) at once.
The card feeder is a detachable cartridge, so it is easy to attach or detach it during printing. The cartridge
allows user to refill cards when it is attached to or detached from the printer.
• Cleaning unit
The cleaning unit removes dust and dirt by touching the cleaning roller to the cards.
The cleaning roller collects dust and dirt that is removed from the cards, and the cleaning tape removes
them from the cleaning roller.
Periodic maintenance of the cleaning tape will ensure cleaning function stability.
• Flip card unit

Functions of the flip section include taking in cards from card feeder, delivering cards to the secondary
transferring unit, transferring cards to optional units, and ejecting rejected cards.
• Decurl unit
The de-curling unit flattens warped cards delivered to the secondary transferring unit.
• Card ejection units

The printer has two card ejecting units: one on the left (card ejecting unit 1) and one on the lower right (card
ejecting 2). You can change the settings to choose which one will receive normally printed cards and which
one will receive mistakenly ejected cards. The default setting for the units has card ejecting unit 1 receives
normally ejected cards a n d card ejecting unit 2 receive mistakenly ejected cards.
• Unit for mounting optional parts

This unit accepts the magnetic R/W unit, R/W unit for various non-contact IC cards (e.g., Mifare and Felica),
and the contact R/W unit.
• RFID Key holder

It controls the type and consumed amount of ink ribbon through communication with ID-key attached to the
ink ribbon.
• Print head
The Printhead is heated to transfer the Ink Ribbon's ink to the Transfer Film to form images.
Cassette Handling Good Practices
Avansia cassettes must be handled with care because cassettes play a very important role in
print and lamination quality.
Cassettes have reference posts that must remain in original position:
Otherwise, when a reference post is torn, it can create used roll winding issues: badly spun used roll will
pull ribbon/film unevenly which will make film/ribbon crease.
For instance, creased ribbon generates colored wrinkles and creased film generates clear wrinkles.
Basically, good practice for cassette handling consists in making sure cassette reference posts remain in
original position when storing or manipulating the cassettes.
OPPOSED TO
OR
Image printing process
Primary Transfer Feed Roller (Platen Roller)
Overview
Presses the Ink Ribbon and Transfer Film against the Printhead.
Control description
The up and down operation is controlled by the Platen Lift Motor (DM5).
In addition to the Primary Transfer Feed Roller (Platen Roller), the Platen Lift Motor (DM5) also
controls the up and downmovement of the Film Nip Roller.
1. Up position: Primary Transfer Roller (Platen Roller) upward (release (uppermost)), Film Nip Roller
upward (release).
2. Home position: Primary Transfer Roller (Platen Roller) upward (release (intermediate)), Film Nip
Roller downward (nip).
3. Down position: Primary Transfer Roller (Platen Roller) downward (pressure), Film Nip Roller
downward (nip).
[1] [2] [3]
Ink Ribbon
Overview
Control description
Panel configuration: There are two types, a YMCK four panel configuration and a YMCKK five panel
configuration. Regarding position control of the Ink Ribbon, resolution is calculated by measuring the
number of clock occurrences from the Ribbon Feed Length Sensor (Wind Up Axis and Supply Axis, SN10
and SN11 - respectively), generated at the time when it passes through the K panel detected by the
Ribbon Beginning Sensor (SN9).
Based on this resolution, position control of the Ink Ribbon for the Y, M, and C panel is performed by the
relative number of clocksfrom the K panel.
Since resolution varies according to the remaining Ink Ribbon amount, the resolution is updated
every time K panel passesthrough.
1. Panel configuration of the Ink Ribbon
2. Detection level of the Ribbon Beginning Sensor (SN9)
[1] C K Y M C K Y M
[2]
Transfer Film
Control description
Regarding position control of the Transfer Film, resolution is calculated by measuring the number of
clock occurrences by the Film Feed Length Sensor (Supply Axis and Wind-Up Axis, SN14 and SN15 -
respectively), generated at the time of passing through the transfer panel detected by the Film
Beginning Sensor 1 (SN12) or Film Beginning Sensor 2 (SN13).
Based on this resolution and the number of times passing through the beginning mark, position control
of the film is performed. Since the resolution varies according to the remaining amount of the Transfer
Film, it is renewed every time one panel passes through.
At printing, repeat the movement of rewind and take-up every color to transfer 4 colors (Y/M/C/K) ink by
overlapping on the panel.
1. Panel configuration of the Transfer Film
2. Detection level of the Film Beginning Sensor 1/2 (SN912/SN13)
[1]
[2]
Initial Operation of Ink Ribbon and Transfer Film
Overview
Control description
The RFID PCB makes initial communication with Main board and ID-key to acquire the type and
remaining amount information of ink ribbon. When ink ribbon is used by initial operation, the remaining
amount information of ink ribbon is updated.
Take-up operation of the Ink Ribbon and Transfer Film is performed to detect the remaining amount and
type of ribbon.
If an error such as undetected clock of the ribbon spool is detected during the take-up operation, the
operation is stopped, anderror information is displayed on the operation panel to prompt the operator
to check the status of the ribbon.
In addition, if the end of the ribbon is detected, the operation is stopped, and error information is
displayed on the operation panel to prompt the operator to replace the ribbon.
By setting [Initialize Mode], it is possible to omit the above operation during initialization. When
omitted, the above operation is performed when printing for the first time.
If the ribbon type is changed after this initialization operation, the initialization operation will be
performed in response to the next print request.
Secondary Transfer Assembly
Overview
Transferring the image from the Transfer Film to the card.
[3]
[2]
[1]
No. Name Function

[1] Heat Roller Retransfers the image primarily transferred to the film onto to
the card.
[2] Peeling Shaft Peels the film from the card after the secondary transfer.
[3] Card Feed Roller 3 Presses the card against the Heat Roller during the secondary
transfer.
Heat Roller
Overview
Primarily transferred film is transferred to the card using a Heat Roller.
Temperature control
The Transfer Film on which print data is formed and the leading edge of the card are pressed by a Heat
Roller heated to a required temperature in advance and Card Feed Roller 3. The card and the Transfer
Film are fed until the trailing edge of the card passesthrough the Heat Roller, thereby transferring print
data formed on the Transfer Film to the card.
The heat roller temperature changes according to the ambient temperature and card type. After the
secondary transfer, the Heat Roller maintains a temperature necessary for transfer.
In addition, when one hour has passed in the standby state, it stops the temperature control of the
Heat Roller, or turns off theprinter's main power supply according to user mode's [Power Save Mode]
setting.
Up/down operation control

The up and down operation is controlled by the Heat Roller Lift Motor (DM6).
In addition to the Heat Roller, the Heat Roller Lift Motor (DM6) also controls the up and down operation
of the Peeling Shaft.
1. Up position: Heat Roller upward (pressure), Peeling Shaft upward (card lifting position).
2. Intermediate position: Heat Roller upward (release (Intermediate position)), Peeling Shaft upward
(card lifting position).
3. Home position: Heat Roller downward (release (cover close)), Peeling Shaft downward (release).
[1] [2] [3]
Feeding & Transport process
1. Cards [1] set in the card cassette are 2. Dust adhered to the card is removed by the
supplied one at a time by the Supply Roller Cleaning Roller [1].
[2].
[1]
[1]
[2]
3. The cleaned card is fed to the Reverse 4. The Reverse Assembly [1] rotates, and the
Assembly [3] by Reverse Rollers 1 [1] and 2 card rotates.
[2].
[1]
[2] [1]
[3]
5. The card is fed to the print standby position 6. The card is fed by the Card Feed Roller 3 [1],
by Card Feed Rollers 1 [1] and 2 [2] while and the first side is printed.
skewing is corrected by the Feed Guide
Assembly [3].
[2]
[1] [1]
[3]
7. The card is fed to the Decurl Assembly [3] by 8. In case of printing on the second side, the
Card Feed Rollers 4 [1] and 5 [2]. If there is a card is fed to the Reverse Assembly [1].
decurl setting, the Decurl Plate [4] of the
Decurl Assembly descends and corrects
the curling of the card. The card is fed and
ejected by the Card Feed Roller 5 (step 13).
[3]
[1]
[4]
[2]
[1]
9. The Reverse Assembly [1] rotates, and the 10. The card is fed to the print standby position
card rotates 180 degrees and turns over. by Card Feed Rollers 1 [1] and 2 [2] while
skewing is corrected by the Feed Guide
Assembly [3].
[2]
[1]
[1]
[3]
11. The card is fed by the Card Feed Roller 3 [1], 12. The card is fed to the Decurl Assembly [3] by
and the second side is printed. Card Feed Rollers 4 [1] and 5 [2]. If there is a
decurl setting, the Decurl Plate [4] of the
Decurl Assembly descends and corrects
the curling of the card.
[3]
[1]
[1]
[4]
[2]
13. The card is fed and ejected by the Card

Feed Roller 5 [1].
[1]
USING THE OPERATION PANEL
Users can manipulate the operation panel, which is installed on the top of the printer, to display printer
status, set printer functions (e.g., card reprinting), re-adjust the printer, and check printer operation.
Description
Menu Key
Keys
LCD Panel
SET Key
LED Status
Name Function
MENU Key Switches between Normal Mode and User Mode. In User Mode, it is used to go up
one level of the menu.
▲/▼ Keys In User Mode, used to select menus and settings values.
SET Key Used to clear errors. In User Mode, this opens the display menu.
LED Status This indicator is lit blue depending on the status of the printer.
• LED Indicator is lit (blue): Ready for printing.
• LED Indicator is blinking (blue, slow): Printer is in use.
• LED Indicator is lit (red): Cards or Ink Ribbon have run out.
• LED Indicator is blinking (red): Card jammed, or other error has occurred.
LCD Panel Displays the printer status.
Modes
This printer has four modes, which can be changed with the operation panel.
Name Key operation Function
Normal mode Normal mode displays print

status, such as "printing" and
"error".
Normal mode is the default
when the printer is turned on.
For functions and operation, see
“Avansia User Guide".
User mode To switch from Normal Mode to User mode: Set printer functions, such as
• Press the MENU Key. card discharging units. It
The User Mode top menu is displayed on the LCD provides information such as
Panel firmware versions.
For functions and operation, see
“Avansia User Guide".
Service mode Exit other modes, and switch to normal mode. Printer adjustment: Service
When continue pressing the MENU key, [Mode mode adjusts individual printing
Select] is displayed on the LCD first line. settings such as print position.
With the MENU key pressed down, press the keys in It indicates sensor status, drives
the order of ▲, ▼, ▲, ▼. stand-alone actuators.
After [Service Mode] is displayed on the LCD second Troubleshoot ing: analyzes the
line, release the MENU key. cause of malfunctions.
The service mode is displayed.
Option Exit other modes, and switch to normal mode. Connection settings for optional
connection • Press the MENU key for three seconds. devices:
mode Display of the LCD second line [User Mode] is • set parameters when
highlighted. connecting optional parts
• Press the ▼ key. Display of the LCD second for enhancing printer
line changes to [Option Mode]. functions (e.g., magnetic
• Press the SET key. The option connection encoder and IC R/W).
mode is displayed.
Switching Menus
Service mode and option connection mode have a tree structure classified according to the contents of
each menu. Refer to the service mode list or option connection mode list for menu configuration and
classification.
• Switching menus of the same level

Each press of the ▼ or ▲ key will change the menu display.
• Moving to a lower-level menu
When pressing the SET key in the menu where [SET:>>] is displayed on the LCD second line, it will
move to the lower-level menu.
• Moving to a higher-level menu
To return one level up from the current level, press the MENU key in any menu to move to the
upper-level menu.
• Exiting service mode or option connection mode (return to normal mode)
If the MENU key on any top-level menu is pressed, [Exit Menu?] is displayed. Select [YES] with the
▼ or ▲ key and press the SET key. Exit service mode, and switch to normal mode.
Select [NO] to return to the original menu.
Changing Settings
By pressing the SET key, the menu that displays the printer settings and adjustment values changes to
the change settings screen. On the change settings screen, the setting change target item (LCD second
line) is highlighted.
1. Press the SET key in the change settings menu. It will switch to the change settings screen.
2. Press the ▼ or ▲ key to change the setting values.
3. Press the SET key to determine the setting values. It will switch to the change settings menu.
If you press the MENU key before determining the setting value of 3., the setting value change is
canceled. It will return to thesetting change menu display, and the setting value is not changed.
User Mode List
Menu Submenu Setting or Status (display) Possible values
Printer Info Card count Reset (YES / NO)
Total Count Status
Ribbon Capacity Status
Film capacity Status

Version Base Version Display
Main Version Display FW version
Printer S/N Display printer SN
Printhead S/N Display printhead SN
Magnetic Encoder Connection status
Chip port#1 Connection status
Chip port#2 Connection status
External Box Connection Status
Cleaning Cool Down Status

Printer Setup Buzzer ON / OFF
Power Save Mode HEATER OFF / PRINTER OFF
Power Save Time max = 60 minutes 5 to 60
Vertical Offset = Print Pos VTC -22 to 22
Horizontal Offset = Print Pos HRZ -20 to 20

Image Setup Sharpness -2 to 2
Yellow Balance -3 to 3
Magenta Balance -3 to 3
Cyan Balance -3 to 3
Black Balance -6 to 6
Color Shift VTC -8 to 8
Black Shift HRZ -20 to 20
Color Shift HRZ ON|OFF
Y Shift HRZ-F -30 to 30
M Shift HRZ-F -30 to 30
C Shift HRZ-F -30 to 30
Y Shift HRZ-B -30 to 30
M Shift HRZ-B -30 to 30
C Shift HRZ-B -30 to 30
Bk Sub-Heat Adj. -260 to 0
Test Print (PatU)
Test Print (User)

Ribbon Setup Ribbon Type Status
Film Type NORMAL / HOLOGRAM
Ribbon end (%) 0 to 20
Film end (%) 0 to 20
Menu Submenu Setting or Status (display) Possible values
Card Setup Card Type PVC 30mil/0.76, PET-G 30mil, PET 30mil/0.76, PC
30mil/0.76, Composite PVC / CARD1 / CARD2 /
CARD3
Decurl (Front) 0 to 15
Decurl (Back) 0 to 15
Std card exit LEFT SIDE / RIGHT SIDE
Err card exit RIGHT SIDE / LEFT SIDE
Set card side STANDARD / REVERSE
NOT SPECIFIED / FRONT SIDE UP / FRONT SIDE

Card eject side DOWN
Interface Printer ID 0 to 15 (default = 8)
Setup
DHCP OFF / ON
IP Address
Subnet Mask
Default Gateway
MAC Address Status
IPsec OFF / ON
Timeout (s) 30 to 240
Password OFF / ON (0000)
Service Mode List
Level 1 Level 2 Level 3 Level 4 Level 5

Adjustment Position Print POS VTC
Print POS HRZ
Color Shift VTC
Color Shift HRZ Shift HRZ Front Shift HRZ Y-F
Shift HRZ M-F
Shift HRZ C-F
Shift HRZ Back Shift HRZ Y-B
Shift HRZ M-B
Shift HRZ C-B
Print Pos CARD
PrintPos WIDTH F
PrintPos WIDTH B
Density Adj Density YMC
Adj Density K
Adj Density Hs
Adj Density Po
Adj Density UV
Uniformity Adjust Lower
Adjust Center
Adjust Upper
Wrinkle Adjust Wrinkle
Sensor Check SN01-SN10
SN11-SN20
SN21-SN26
FAN1-FAN4/Cover
Auto Adjustment
Action Check PM1: Card PM1: Forward
PM2: Card PM2 : Forward
PM2: Reverse
PM3: Turn PM3: Forward
PM3: Reverse
HB1: Card HB1: Forward
HB1: Reverse
HB2: Film HB2: Forward
HB2: Reverse
DM1&DM2: Ink Low: Forward
Low: Reverse
DM3&DM4: Film Low: Forward
Low: Reverse
High: Forward
High: Reverse
DM5: Head DM5: Up
DM5: Home
DM5: Down
DM6: Heat DM6: Up
DM6: Home
DM6: Down
Action Check Card Pass Test Print number
Card Pass Left
Card Pass Right
Error Log Check Error Rate
Error History
Error Code
Error Log Reset
Original Count
Printer Setup Parallel Print
Card Empty Check
Short Size Print
Initialize Mode
Language
Peel Mode
Revision Check Rbn Back Tension
Ribbon Tension
Platen Nip Duty
Thermister
Heat Roller
Film Tension (1st)
Gensokuhi (Reduction ratio) Dm2
Heating Time
Error Management
Peel Mode
Print Quality Bk
Card Setup Card Feed
Normal Exit
Error Exit
Option mode List
Level 1 Level 2 Default values Setting
Magnetic Encoder Connection DISCONNECT / CONNECT Automatic
Coercivity HIGH (HiCo) / LOW (LoCo)

Chip Port#1 Connection DISCONNECT / CONNECT Manual
Card Position -20 to +15
Card Feed Test

Chip Port#2 Connection DISCONNECT / CONNECT Manual
Card Position -20 to 0

External Box Connection DISCONNECT / CONNECT Manual
Card Position -20 to 0

RS-232C Setup Baud Rate 9600 Bps / 19200 Bps / 38400 Bps
Data Bits 8 Bits / 7 Bits / 6 Bits
Parity bit None / ODD / EVEN
Stop bits 1 bit / 2 bits
Answer Wait 0 to 100
Data Interval 0 to 10
Error Log Check (error log check menu)]
This menu checks the frequency and history of error occurrence.
Error Log Check >

Error Rate Overview Display of the error occurrence rate.
Detail To display the error occurrence rate.
2nd line display: [aa/bbbbbb cc.cc%]
• aa: The number of errors that occurred in the past (99 or less)
• bbbbbb: The number of screens printed during the period in which the
above error occurred
• cc.cc%: Error occurrence rate (aa/bbbbbb x 100)
Error Overview Display of the error occurrence history.
History
Detail Indicates the history of error occurrence.
2nd line display: [DD-DD/EEEEEE FF]
• DD-DD: Error and detailed codes that occurred
• EEEEEE: The number of the issued screens (Total Count) when above
errors occurred, errors are memorized every occurrence
• FF: Index number of error log (in order of error occurrence: loops at 0-99)
Adj/Set/Operate • SET key: Looks up the error history (activate ▲/▼ key functions)
Meth-od • ▲ key: Increases the index number (indicates latest errors)
• ▼ key: Decreases the index number (indicates past errors)
Error Overview Display of the frequency of every error.
CodeRate Detail To display the frequency of every error.
2nd line display: [GG-GG HH/II] (when selecting error code)
• GG-GG: Error codes and detailed codes (up to 99 items from the latest)
• HH: Number of occurrences of the same error code
• II: Total number of errors stored in the log
Adj/Set/Operate • SET key: Looks up the frequency of error occurrence (activate ▲/▼
Meth-od key functions),switches error and detailed codes
• ▲/▼ key: Switches the error code (when selecting error code), switches
the detailed code (when selecting detailed code)
Error Log Overview Initialization of error codes.
Re- set Detail To initialize the error codes.
Adj/Set/Operate Select the item, and then press SET key.
Meth-od
Display/Adj/Set CANCEL: Cancels initialization of the error log.
Range RESET: Initializes the error codes.
Default Value CANCEL.
Original Overview Displays the total number of print screens.
Count Displays the total number of print
Detail
screens.
Counts one for each 1-sided print.
Adj/Set/Operate N/A (Display only)
Meth-od
Caution Counts prints during service mode and cleaning mode.
ERROR CODE LIST
ERROR Common
ERROR MESSAGE DESCRIPTION
CODE description
01-01 Card empty error (during card print reception)
FEEDER EMPTY
01-02 Card empty error (during standby)
04-01 Front cover open
05-01 COVER OPEN Front cover open during initialization)
06-01 Front cover open (during printing)
0D-01 LOW TEMPERATURE Low environmental temperature error (< 10° C)
10-01 Ink ribbon empty error (during initialization)
NO RIBBON
10-02 Ink ribbon empty error (during printing)
11-01
Ink ribbon wind up speed error (used ribbon axis)
11-02
11-03
Ink ribbon wind up speed error (feeding ribbon axis)
11-04
12-XX Ink ribbon feed operation timeout error
13-01
13-02 Ink ribbon panel interval error (short) Invalid ribbon
13-03
13-04
RIBBON WIND UP
13-05
Ink ribbon panel interval error (long) Invalid ribbon
13-06
13-07
13-08 Ink ribbon black panel position error Invalid ribbon
13-09 Ink ribbon empty redetection error Invalid ribbon
13-0A Invalid ribbon
Ink ribbon empty mark error
13-0B Invalid ribbon
14-XX Ink ribbon panel position error Invalid ribbon
15-01 Ink ribbon empty redetection error Invalid ribbon
17-XX NO RIBBON/FILM Ink ribbon/transfer film empty error No Film
18-01 Transfer film empty error (initialization) No Film
18-02 NO FILM Transfer film empty error (printing) No Film
18-03 Transfer film empty error No Film
19-01
Transfer film wind up speed error (wind up axis)
19-02
19-03
Transfer film wind up speed error (supply axis)
19-04 FILM WIND UP
19-05 Transfer film wind up.
1A-XX
Transfer film index mark error (non-detection)
1B-XX
1C-XX Transfer film panel feed operation timeout error
1D-01
1D-02 Transfer film panel interval error (short)
1D-03
1D-04 INVALID FILM Transfer film panel interval error (long)
1D-05 Transfer film panel interval error (long)
1D-06
1D-07 Transfer film empty error detection
1D-08 Hologram film type error
1D-09 Abnormal index mark transfer position for hologram film
1D-0A Transfer film position error (non-detection)
1E-05 REMOVE FILM Transfer film installation detection error (during cleaning)
20-XX
21-XX REMOVE CARD FLIP Feeder to flip over card jam error
22-XX
23-XX
24-XX
25-XX
FLIP CARD JAM Flip over card jam
26-XX
27-XX
28-XX
2A-XX REMOVE CARD FLIP Flip over card jam error (multiple cards)
2B-XX REMOVE CARD MAG flip over to magnetic unit card jam
2C-XX CARD JAM MAG Magnetic R/W unit card jam error
30-XX
31-XX
32-XX
CARD JAM PRINT Secondary transfer assembly card jam error
33-XX
34-XX
35-XX
Secondary transfer assembly card jam error (multiple
36-XX REMOVE CARD cards)
PRINTER
37-XX Heat roller card jam error
38-XX
REMOVE CARD
39-XX Feeder card jam error
FEEDER
3A-XX
3B-XX FEEDER CARD JAM Feeder card delay jam error
3C-XX
3D-XX REMOVE CARD
Feeder double card feeding error
3E-XX FEEDER
3F-XX
40-XX Flip over abnormal rotation
41-XX Primary transfer feed roller lift error
CALL TECH SUPPORT
42-XX Heat roller lift error
43-XX Decurl unit lift error
50-XX MAG WRITE ERROR Magnetic data writing error
51-XX MAG READ ERROR Magnetic data reading error
52-XX
Magnetic R/W unit communication error
53-XX CALL TECH SUPPORT
54-XX Magnetic R/W unit hardware error
5F-XX MAG READ ERROR Magnetic data reading process suspension error
60-XX Board error (flash memory)
61-XX Board error (EEPROM)
62-01
62-02 CALL TECH SUPPORT
Fan operation error
62-03
62-04
63-01
63-02 Sensor adjustment error
63-03
64-01 Thermistor temperature error
64-11 CALL TECH SUPPORT Print head thermistor temperature error
64-12
64-21
64-22 Thermistor temperature error
64-31
64-FF Board error (AD converter)
65-XX Heat roller temperature error
67-XX RIBBON KEY ERROR ID-key communication error
68-XX RIBBON KEY EMPTY ID-key empty detection
69-XX
RIBBON DEVICE
6A-XX RFID PCB communication error
ERROR
6B-XX
6C-01 Power supply off function error
6D-XX CALL TECH SUPPORT Board error (DSP)
6E-XX Board error (FPGA)
FIRMW. DWNLD
6F-XX Board error (FPGA)
ERROR
70-XX
75-XX
76-XX
77-XX CALL TECH SUPPORT Sequence error
7A-XX
7E-XX
7F-XX
90-XX
91-XX
92-XX
93-XX
94-XX
95-XX CALL TECH SUPPORT Command error
97-XX
98-XX
99-XX
9C-XX
AE-XX
B0-XX
B1-XX
B2-XX
B3-XX
B4-XX
B5-XX CALL TECH SUPPORT Data reception error
B6-XX
B7-XX
B8-XX
B9-XX
BA-XX
BE-XX HEAD DATA ERROR Print head data download error
BF-01 DOWNLOAD ERROR Download process suspension error
LAMINATION ERRORS
ERROR
ERROR MESSAGE DESCRIPTION
CODE
C0-01 AVANSIA_ERR_LAMI_MECHANICAL Undefined error/warning
C0-02 AVANSIA_ERR_LAMINATE_END Lamination unit end of film
C0-03 AVANSIA_ERR_LAMINATE
C0-04 AVANSIA_ERR_LAMI_COVER_OPEN Lamination unit cover open
C0-05 AVANSIA_ERR_LAMI_TEMPERATURE Lamination unit temperature error
LAMINATION WARNINGS
ERROR
WARNING MESSAGE DESCRIPTION
CODE
C0-51 AVANSIA_DEF_LAMI_HOPPER_FULL Lamination hopper full warning
C0-52 AVANSIA_DEF_LAMI_COVER_OPEN Lamination unit cover open
C0-53 AVANSIA_DEF_LAMINATE_UNSUPPORTED Lamination film not supported
C0-54 AVANSIA_DEF_LAMINATE_END Lamination film end
C0-55 AVANSIA_DEF_NO_LAMINATE No Lamination film detected
C0-56 AVANSIA_DEF_LAMI_TEMP_NOT_READY Lamination unit temperature requires heating up
ERROR CODE DETAILS
Code 01-01-to 3F-XX
Error Code Item Description

01-01 Error Message Feeder empty
Outline Card empty error (during card print reception)
Detection Description The printer detected absence of cards in the card case during card print
reception.
Remedy [Related parts]
• Harnesses from the Card Sensor (SN1) to the Main board
• Card Sensor (SN1)
• Main board
[Remedy]
1. Check if cards are properly loaded in the card case.
2. Check the reaction of the Card Sensor (SN1) in the sensor check mode
of the service mode (page 27).
3. Check/replace the related harness/cable, connector and parts.
01-02 Error Message Feeder empty
Outline Card empty error (during standby)
Detection Description The printer detected absence of cards in the card case during standby.
• Harnesses from the Card Sensor (SN1) to the Main board
• Card Sensor (SN1)
• Main board
[Remedy]
1. Check if cards are properly loaded in the card case.
2. Check the reaction of the Card Sensor (SN1) in the sensor check mode
04-01 Error Message Cover open
Outline Front access cover open error
Detection Description The printer detected the front access cover open.
• Harnesses from the Front Cover Switch (MS1) to the Main board
• Front Cover Switch (MS1)
• Main board
[Remedy]
1. Close the front access cover.
2. Check the reaction of the Front Cover Switch (MS1) in the sensor
check mode of the service mode (page 27).
05-01 Error Message Cover open
Outline Front access cover open error (during initialization)
Detection Description The printer detected the front access cover open during initialization.
• Main board
[Remedy]
1. Close the front access cover.
06-01 Error message Cover open
Outline Front access cover open error (during printing)
06-01 Detection Description The printer detected the front access cover open during printing.
• Main board
[Remedy]
Close the front access cover.
0D-01 Error Message Low Temperature
Outline Low temperature environmental error
Detection Description The printer detected 10 deg C or less.
• Harnesses from the Inner Air Thermistor (TM3) to the Main board
• Inner Air Thermistor (TM3)
• Main board
[Remedy]
1. Check that the environment temperature is 10 deg C or higher.
10-01 Error Message No Ribbon
Outline Ink ribbon empty error (during initialization)
Detection Description The printer detected the ink ribbon empty during initialization
• Harnesses from the Ribbon Beginning Sensor (SN9) to the Main
board
• Ribbon Beginning Sensor (SN9)
• Main board
[Remedy]
1. Check that the ink ribbon is properly set.
2. Execute the sensor automatic adjustment in the sensor check mode
10-02 Error Message No Ribbon
Outline Ink ribbon empty error (during transfer operation)
Detection Description The printer detected the ink ribbon empty during transfer operation.
board
• Main board
[Remedy]
1. Check that the ink ribbon is properly set.
11-01 Error Message Ribbon Wind up.
11-02
Outline Ink ribbon wind up speed error (wind up axis)
Detection Description The printer detected the wind-up speed error of the ink ribbon.
11-01 Remedy [Related parts]
11-02 • Ink Ribbon Cassette
• Harnesses from the Ribbon Feed Length Sensor (Wind Up Axis) (SN10)
to the Main board
• Harnesses from the Ribbon Wind Up Motor (DM1) to the Main board
• Ribbon Feed Length Sensor (Wind Up Axis) (SN10)
• Ribbon Wind Up Motor (DM1)
• Main board
[Remedy]
1. Check the following items of the ink ribbon cassette.
⋅ There is no damage in the ink ribbon cassette.
⋅ There is no breakage or improper winding of the ink ribbon.
⋅ It is not empty.
⋅ The ink ribbon is properly set.
2. Check the reaction of the Ribbon Feed Length Sensor (Wind Up Axis)
(SN10) inthe sensor check mode of the service mode (page 27).
11-03 Error Message Ribbon Wind up.
11-04
Outline Ink ribbon wind up speed error (supply axis)
Detection Description The printer detected the wind-up speed error of the ink ribbon.
• Ink Ribbon Cassette
• Harnesses from the Ribbon Feed Length Sensor (Supply Axis)
(SN11)/Ribbon Supply Motor (DM2) to the Main board
• Ribbon Feed Length Sensor (Supply Axis) (SN11)/Ribbon Supply Motor
(DM2)
• Main board
[Remedy]
2. Check the reaction of the Ribbon Feed Length Sensor (Supply Axis)
(SN11) in the sensor check mode of the service mode (page 27).
12-XX Error Message Invalid Ribbon
Outline Ink ribbon feed operation timeout error
Detection Description The printer detected the feed operation timeout of the ink ribbon.
board
• Main board
[Remedy]
13-01 Error Message Invalid Ribbon
13-02
Outline Ink ribbon panel interval error (short)
13-03
Detection Description The printer detected the panel interval error (short) of the ink ribbon.
13-02 • Ink Ribbon Cassette
13-03 • Harnesses from the Ribbon Beginning Sensor (SN9) to the Main
board
• Main board
[Remedy]
13-05
Outline Ink ribbon panel interval error (long)
13-06
13-07 Detection Description The printer detected the panel interval error (long) of the ink ribbon.
board
• Main board
[Remedy]
Outline Ink ribbon black panel position error
Detection Description The printer detected the black panel position error of the ink ribbon.
board
• Main board
[Remedy]
Outline Ink ribbon empty redetection error
Detection Description After the printer detected the ink ribbon empty, it detected empty after
initialization again.
board
• Main board
[Remedy]
13-0A Error Message Invalid Ribbon
Outline Ink ribbon empty mark error
Detection Description The printer detected the empty mark of the ink ribbon.
• ID-key
board
• Main board
[Remedy]
2. Make sure that ID-key and the type of the set ink ribbon are identical.
13-0B Error Message Invalid Ribbon
Outline Ink ribbon empty mark error
Detection Description The printer detected the empty mark of the ink ribbon. (Remaining amount:
More than5%)
• ID-key
board
• Main board
[Remedy]
2. Make sure that ID-key and the type of the set ink ribbon are identical.
14-XX Error Message Invalid Ribbon
Outline Ink ribbon type error
Detection Description The printer detected a different type of ribbon than the set ink ribbon.
14-XX Remedy [Related parts]
board
• Main board
[Remedy]
Outline Ribbon type recognition error of the PC and the printer
Detection Description The ribbon type when the printing data was received from the computer is
different than the ribbon type recognized by the printer.
board
• Main board
[Remedy]
2. Make sure the Printer Driver > Printer Properties > Equipment > Type
of ribbon,and attached ribbon are the same.
17-XX Error Message No Ribbon Film
Outline Ink ribbon/transfer film empty error
Detection Description The printer detected that the ink ribbon and the transfer film became empty
simultaneously.
board
• Harnesses from the Film Beginning Sensor 2 (SN13) to the Main board
• Film Beginning Sensor 2 (SN13)
• Main board
[Remedy]
1. Check that the ink ribbon and transfer film are properly set.
18-01 Error Message No Film
Outline Transfer film empty error (during initialization)
Detection Description The printer detected the transfer film empty during initialization.
• Main board
[Remedy]
Outline Transfer film empty error (during transfer operation)
Detection Description The printer detected the transfer film empty during initialization.
• Main board
[Remedy]
Outline Transfer film empty error
Detection Description The printer detected the transfer film empty.
• Main board
[Remedy]
19-01 Error Message Film Wind up.
19-02
Outline Transfer film wind up speed error (wind up axis)
Detection Description The printer detected the wind-up speed error of the transfer film.
• Transfer Film Cassette
• Harnesses from the Film Feed Length Sensor (Wind Up Axis)
(SN14)/Film SupplyMotor (DM4) to the Main board
• Film Feed Length Sensor (Wind Up Axis) (SN14)/Film Supply Motor
(DM4)
• Main board
[Remedy]
1. Check the following items of the transfer film cassette.
⋅ There is no damage in the transfer film cassette.
⋅ There is no breakage or improper winding of the transfer film.
⋅ The transfer film is properly set.
2. Check the reaction of the Film Feed Length Sensor (Wind Up Axis)
3. Check the reaction of the Film Supply Motor (DM4) in the action check
mode of the service mode. If it is operating properly, clean the
transfer film feed roller.
19-04
Outline Transfer film wind up speed error (supply axis)
Detection The printer detected the wind-up speed error of the transfer film.
Description
• Harnesses from the Film Feed Length Sensor (Supply Axis) (SN15) to
the Main board
• Harnesses from the Film Wind Up Motor (DM3) to the Main board
• Film Feed Length Sensor (Supply Axis) (SN15)
• Film Wind Up Motor (DM3)
• Main board
[Remedy]
2. Check the reaction of the Film Feed Length Sensor (Supply Axis)
(SN15) in the sensor check mode (page 27).
3. Check the reaction of the Film Wind Up Motor (DM3) in the action
check mode of the service mode (page 27). If it is operating properly,
clean the transfer film feed roller.
Outline Transfer film
Detection Detected transfer film mounted during cleaning actions
Description
• Remove the transfer film cassette
1A-XX Error Message Film Wind up.
1B-XX
Outline Transfer film index mark error (non-detection)
Detection The printer could not detect the index mark of the transfer film.
Description
• Harnesses from the Film Feed Motor (HB2) to the Main board
• Harnesses from the Printhead to the Main board
• Film Feed Motor (HB2)
• Printhead
• Main board
[Remedy]
3. Check the reaction of the Film Feed Motor (HB2) in the action check
mode of the service mode (page 27). If it is operating properly, clean
the transfer film feed roller.
1C-XX Error Message Invalid Film
Outline Transfer film feed operation timeout error
Detection Description The printer detected the feed operation timeout of the transfer film.
• Main board
[Remedy]
1D-01 Error Message Invalid Film
1D-02 Outline Transfer film panel interval error (short)
1D-03
Detection Description The printer detected the panel interval error (short) of the transfer film.
• Main board
[Remedy]
1D-05
Outline Transfer film panel interval error (long)
1D-06
Detection Description The printer detected the panel interval error (long) of the transfer film.
• Main board
[Remedy]
Outline Transfer film empty redetection error
Detection After the printer detected the transfer film empty, it detected empty after
Description initialization again.
• Main board
[Remedy]
Outline Hologram film type error
Detection
Description
• Main board
[Remedy]
Check/replace the related harness/cable, connector and parts

Outline Abnormal index mark transfer position for hologram film
Detection
Description
• Main board
[Remedy]
Check/replace the related harness/cable, connector and parts
1D-0A Error Message Invalid Film

Outline Transfer film use position error (non-detection)
Detection The printer could not detect the transfer film use position.
Description
1D-0A Remedy [Related parts]
• Main board
[Remedy]

1E-05 Error Message Remove Film
Outline Transfer film installation detection error (during cleaning operation)
Detection Description The printer detected the installation error of the transfer film during cleaning
operation.
• Harnesses from the Film Feed Length Sensor (Supply Axis) (SN15) to
the Main board
• Harnesses from the Film Wind Up Motor (DM3) to the Main board
• Film Feed Length Sensor (Supply Axis) (SN15)
• Film Wind Up Motor (DM3)
• Main board
[Remedy]
⋅ The transfer film is not set.
2. Check the reaction of the Film Feed Length Sensor (Supply Axis)
20-XX Error Message Remove Card: flip
Outline Card supply assembly card jam error
Detection Description The printer detected a card jam at the Card Sensor (Cleaning Assembly Inlet)
(SN24).
• Harnesses from the Card Sensor (Cleaning Assembly Inlet) (SN24) to the Main
board
• Harnesses from the Card Supply Motor (PM1) to the Main board
• Card Sensor (Cleaning Assembly Inlet) (SN24)
• Card Supply Motor (PM1)
• Main board
[Remedy]
1. Check the card position at the jam error occurrence. If the card is delivered to
the cleaning roller, the Card Feed Motor (Reverse Assembly) (PM2) may
indicate failure. Refer to error code 22-XX.
2. Check the reaction of the Card Sensor (Cleaning Assembly Inlet) (SN24) in the
sensor check mode (page 27).
3. Check the reaction of the Card Supply Motor (PM1) in the action check mode of
the service mode (page 27). If it is operating properly, clean the card supply
roller.
Outline Reverse assembly card jam error
(SN24)and the Card Sensor (Cleaning Assembly Outlet) (SN2).
board
• Harnesses from the Card Sensor (Cleaning Assembly Outlet) (SN2) to the Main
board
board
• Main board
[Remedy]
the cleaning roller, the Card Feed Motor (Reverse Assembly) (PM2) may
indicate failure. Refer to error code 22-XX.
2. Check the reaction of the Card Sensor (Cleaning Assembly Inlet) (SN24) and
the Card Sensor (Cleaning Assembly Outlet) (SN2) in the sensor check mode
(page 27).
roller.
Detection Description The printer detected a card jam at the Card Sensor (Cleaning Assembly
Outlet) (SN2).
• Harnesses from the Card Sensor (Cleaning Assembly Outlet) (SN2) to
the Main board
• Harnesses from the Card Feed Motor (Reverse Assembly) (PM2) to
the Main board
the Main board
• Card Feed Motor (Reverse Assembly) (PM2)
• Main board
[Remedy]
1. Check the reaction of the Card Sensor (Cleaning Assembly Outlet)
2. Check the reaction of the Card Feed Motor (Reverse Assembly) (PM2)
in the action check mode of the service mode (page 27). If it is
operating properly, clean the cleaning rollerand card feed roller.
23-XX Error Message Flip Card Jam
Detection Description The printer detected a card jam at the Card Sensor (Reverse Assembly
Outlet) (SN3).
• Harnesses from the Card Sensor (Reverse Assembly Outlet) (SN3) to
the Main board
the Main board
• Card Sensor (Reverse Assembly Outlet) (SN3)
• Main board
[Remedy]
the roller of the secondary transfer assembly, the Card Feed Motor (Secondary
Transfer Assembly) (HB1) may indicate failure. Refer to error code 30-XX.
2. Check the reaction of the Card Sensor (Reverse Assembly Outlet) (SN3) in the
3. Check the reaction of the Card Feed Motor (Reverse Assembly) (PM2) in the
action check mode of the service mode (page 27). If it is operating properly,
clean the card feed roller.
Detection Description The printer detected a card jam at the Card Sensor (SN26)
Remedy Check that there are no incorrect settings for the “IC R/W1” connection in
“Option Mode”.
[Related parts]
• Harnesses from the Card Sensor (Reverse Assembly Outlet) (SN 26) to
the Main board
the Main board
• Main board
[Remedy]
1. Check if a card is jammed at the designated position
2. Check the reaction of the Card Sensor (Reverse Assembly Outlet)
operating properly, clean the card feed roller.
Detection Description The printer detected a card jam at the Card Sensor(SN4)
the Main board
the Main board
• Main board
[Remedy]
Detection Description The printer detected a card jam at the Card Sensor (Ejection Assembly Right)
(SN23).
• Harnesses from the Card Sensor (Ejection Assembly Right) (SN23) to
the Main board
the Main board
• Card Sensor (Ejection Assembly Right) (SN23)
• Main board
[Remedy]
1. Check the reaction of the Card Sensor (Ejection Assembly Right)
Detection Description The printer detected a card jam at the Card Sensor(SN20)
the Main board
the Main board
• Main board
[Remedy]
Check/replace the related harness/cable, connector and parts.
Error code Item Description
Detection Description The printer detected a card jam in the reverse assembly without the cards
on the cardsensors (SN2/3/23/24).
the Main board
the Main board
the Main board
• Harnesses from the Card Sensor (Cleaning Assembly Inlet) (SN24) to
the Main board
the Main board
• Card Sensor (Cleaning Assembly Outlet) (SN2)
• Main board
[Remedy]
1. Check the reaction of the following sensors in the sensor check mode
⋅ Card Sensor (Cleaning Assembly Outlet) (SN2)
⋅ Card Sensor (Reverse Assembly Outlet) (SN3)
⋅ Card Sensor (Ejection Assembly Right) (SN23)
⋅ Card Sensor (Cleaning Assembly Inlet) (SN24)
2A-XX Error Message Remove Card: flip
Outline Reverse assembly card jam error (multiple cards)
Detection Description The printer detected multiple cards at the card sensors in the reverse
assembly.
the Main board
the Main board
the Main board
the Main board
• Main board
[Remedy]
2B-XX Error Message Remove Card: mag
Detection Description The printer detected multiple cards at the card sensors in the reverse
assembly.
the Main board
• Harnesses from the Card Sensor (Reverse Assembly Outlet) (SN3) to the
Main board
the Main board
the Main board
• Main board
[Remedy]
2C-XX Error Message Card Jam Mg
Outline Magnetic R/W unit card jam error
Detection Description The printer detected a card jam at the Magnetic R/W Unit.
• Harnesses from the Card Sensor (Magnetic R/W) (SN4) to the Main
board
• Card Sensor (Magnetic R/W) (SN4)
• Magnetic R/W Unit
• Main board
[Remedy]
1. Check the reaction of the Card Sensor (Magnetic R/W) (SN4) in the
sensor check mode of the service mode (page 27).
30-XX Error Message Card Jam Print
Outline Secondary transfer assembly card jam error
Detection Description The printer detected a card jam at the Card Sensor (Reverse Assembly Outlet)
(SN3).
Main board
• Harnesses from the Card Feed Motor (Secondary Transfer Assembly)
(HB1) to theMain board
• Card Feed Motor (Secondary Transfer Assembly) (HB1)
• Main board
[Remedy]
1. Check the card position at the jam error occurrence. If the card is
delivered to the roller of the reverse assembly, the Card Feed Motor
(Reverse Assembly) (PM2) may indicate failure. Refer to error code 23-
XX.
3. Check the reaction of the Card Feed Motor (Secondary Transfer
Assembly) (HB1)in the action check mode of the service mode (page
27). If it is operating properly, clean the card feed roller.
Detection Description The printer detected a card jam at the Card Sensor (Reverse Assembly Outlet)
(SN3)and the Card Edging Sensor (Secondary Transfer Assembly) (SN5).
Main board
• Harnesses from the Card Edging Sensor (Secondary Transfer Assembly)
(SN5) to the Main board
• Harnesses from the Card Feed Motor (Secondary Transfer Assembly) (HB1)
to the Main board
• Card Edging Sensor (Secondary Transfer Assembly) (SN5)
• Main board
[Remedy]
1. Check the reaction of the Card Sensor (Reverse Assembly Outlet) (SN3)
and the Card Edging Sensor (Secondary Transfer Assembly) (SN5) in the
sensor check mode of the service mode (page 27).
Assembly) (HB1)in the action check mode of the service mode (page 27).
If it is operating properly, clean the card feed roller.
Detection Description The printer detected a card jam at the Card Edging Sensor (Secondary Transfer
Assembly) (SN5).

• Harnesses from the Card Edging Sensor (Secondary Transfer Assembly)
(SN5) to the Main board
to the Main board
• Main board
[Remedy]
1. Check the reaction of the Card Edging Sensor (Secondary Transfer
Assembly)(SN5) in the sensor check mode of the service mode (page 27).
Assembly) (HB1) in the action check mode of the service mode (page 27).
If it is operating properly, clean the card feed roller.

Detection Description The printer detected a card jam at the Card Sensor (Ejection Assembly Left) (SN6).
• Harnesses from the Card Sensor (Ejection Assembly Left) (SN6) to the
Main board
to the Main board
• Card Sensor (Ejection Assembly Left) (SN6)
• Main board
[Remedy]
1. Check the reaction of the Card Sensor (Ejection Assembly Left) (SN6) in the
sensor check mode of the service mode (page 27). Check the reaction of
the Card Feed Motor (Secondary Transfer Assembly) (HB1) in the action
check mode of the service mode (page 27). If it is operating properly,
clean the card feed roller.
Detection Description The printer detected a card jam at the Card Edging Sensor (Secondary
Transfer Assembly) (SN5) and the Card Sensor (Ejection Assembly Left) (SN6).
• Harnesses from the Card Edging Sensor (Secondary Transfer
Assembly) (SN5) to the Main board
Main board
(HB1) to the Main board
• Main board
[Remedy]
Assembly)(SN5) and the Card Sensor (Ejection Assembly Left) (SN6) in
the sensor check mode of the service mode (page 27).
Detection Description The printer detected a card jam at the Card Edging Sensor (Secondary
Transfer Assembly) (SN5) during secondary transfer operation.
• Main board
[Remedy]
Assembly)(SN5) in the sensor check mode of the service mode (page
27). Check the reaction of the Card Feed Motor (Secondary Transfer
36-XX Error Message Remove Card: prtr
Outline Secondary transfer assembly card jam error (multiple cards)
Detection Description The printer detected multiple cards in the secondary transfer assembly.
Main board
Main board
• Main board
[Remedy]
⋅ Check the reaction of the following sensors in the sensor check
mode of the service mode (page 27). Card Sensor (Reverse
Assembly Outlet) (SN3)
⋅ Card Edging Sensor (Secondary Transfer Assembly) (SN5)
⋅ Card Sensor (Ejection Assembly Left) (SN6)
37-XX Error Message Remove Card: prtr
Outline Heat roller assembly card jam error
Detection Description The printer detected a card jam in the heat roller assembly.
• Main board
[Remedy]
Assembly)(SN5) in the sensor check mode of the service mode (page
27). Check the reaction of the Card Feed Motor (Secondary Transfer
38-XX Error Message Remove Card: fdr
(SN24).
the Main board
• Main board
[Remedy]
delivered to the cleaning roller, the Card Feed Motor (Reverse
Assembly) (PM2) may indicate failure. Refer to error code 22-XX.
2. Check the reaction of the Card Sensor (Cleaning Assembly Inlet)
(SN24) in the sensor check mode (page 27). Check the reaction of the
Card Supply Motor (PM1) in the action check mode of the service
mode (page 27). If it is operating properly, clean the card supply
roller.
39-XX Error Message Remove Card: fdr
(SN24)and the Card Sensor (Cleaning Assembly Outlet) (SN2).
the Main board
the Main board
• Main board
[Remedy]
delivered to the cleaning roller, the Card Feed Motor (Reverse
Assembly) (PM2) may indicate failure. Refer to error code 22-XX.
(SN24) and the Card Sensor (Cleaning Assembly Outlet) (SN2) in the
3. Check the reaction of the Card Supply Motor (PM1) in the action check
mode of the service mode (page 27). If it is operating properly, clean
the card supply roller.
3A-XX Error Message Remove Card: fdr
Detection Description The printer detected a card jam at the Card Sensor (Cleaning Assembly
Outlet) (SN2).
the Main board
• Harnesses from the Card Feed Motor (Reverse Assembly) (PM2) to the
Main board
• Main board
[Remedy]
1. Check the reaction of the Card Sensor (Cleaning Assembly Outlet)
(SN2) in the sensor check mode
operating properly, clean the cleaning rollerand card feed roller.
3B-XX Error Message Feeder Card Jam
Outline Card supply assembly card delay jam error
Detection Description The card did not reach the Card Sensor (Cleaning Assembly Inlet) (SN24).
the Main board
• Main board
[Remedy]
(SN24) in the sensor check mode (page 27). Check the reaction of the
Card Supply Motor (PM1) in the action check mode of the service
mode (page 27). If it is operating properly, clean the card supply
roller.
3C-XX Error Message Remove Card: fdr
Outline Card double feeding jam error of the card supply assembly
Detection Description The printer detected the card double feeding jam at the Card Sensor (Cleaning Assembly
Outlet) (SN2) during card feeding.

board
• Harnesses from the Card Feed Motor (Reverse Assembly) (PM2) to the Main
board
• Main board
[Remedy]
1. Check the gate width.
2. Check the reaction of the Card Sensor (Cleaning Assembly Outlet) (SN2) in the
3. Check the reaction of the Card Feed Motor (Reverse Assembly) (PM2) in the
action check mode of the service mode (page 27). If it is operating properly,
clean the cleaning rollerand card feed roller.
3D-XX Error Message Remove Card: fdr
Inlet) (SN24) during card feeding.

board
• Main board
[Remedy]
2. Check the reaction of the Card Sensor (Cleaning Assembly Inlet) (SN24) in the
roller.
3E-XX Error Message Remove Card:f dr
Inlet) (SN24) and the Card Sensor (Cleaning Assembly Outlet) (SN2) during card
feeding.

board
board
• Harnesses from the Card Feed Motor (Reverse Assembly) (PM2) to the Main
board
• Main board
[Remedy]
2. Check the reaction of the Card Sensor (Cleaning Assembly Inlet) (SN24) and
the Card Sensor (Cleaning Assembly Outlet) (SN2) in the sensor check mode
(page 27).
3. Check the reaction of the Card Supply Motor (PM1) and the Card Feed Motor
(Reverse Assembly) (PM2) in the action check mode of the service mode
(page 27). If it is operating properly, clean the card supply roller, cleaning
roller and card feed roller.
3F-XX Error Message Remove Card: fdr
Outline Card supply assembly card jam error (multiple cards)
Detection Description The printer detected multiple cards in the card supply assembly.
the Main board
• Harnesses from the Card Sensor (Cleaning Assembly Inlet) (SN24) to the
Main board
• Main board
[Remedy]
2. Card Sensor (Cleaning Assembly Outlet) (SN2)
3. Card Sensor (Cleaning Assembly Inlet) (SN24)
Code 40-XX to BF-01

40-XX Error Message Call Tech Support
Outline Reverse assembly rotation operation error
Detection Description Rotation operation error of the reverse assembly was detected.
• Harnesses from the Reverse Assembly Position Sensor 1 (SN7) to the
Main board
• Harnesses from the Reverse Assembly Position Sensor 2 (SN8) to the
Main board
• Harnesses from the Reverse Assembly Rotation Motor (PM3) to the
Main board
• Reverse Assembly Position Sensor 1 (SN7)
• Reverse Assembly Position Sensor 2 (SN8)
• Reverse Assembly Rotation Motor (PM3)
• Main board
[Remedy]
1. Check the reaction of the Reverse Assembly Position Sensor 1 (SN7)
and the Reverse Assembly Position Sensor 2 (SN8) in the sensor
Outline Primary transfer feed roller lift operation error
Detection Description Lift operation error of the primary transfer feed roller was detected.
• Harnesses from the Platen Position Sensor 1 (SN16) to the Main board
• Harnesses from the Platen Position Sensor 2 (SN17) to the Main board
• Harnesses from the Platen Lift Motor (DM5) to the Main board
• Platen Position Sensor 1 (SN16)
• Platen Position Sensor 2 (SN17)
• Platen Lift Motor (DM5)
• Main board
[Remedy]
1. Check the reaction of the Platen Position Sensor 1 (SN16) and the
Platen Position Sensor 2 (SN17) in the sensor check mode of the
service mode (page 27).
Outline Heat roller lift operation error
Detection Description Lift operation error of the heat roller was detected.
• Harnesses from the Heat Roller Position Sensor 1 (SN18) to the Main
board
• Harnesses from the Heat Roller Position Sensor 2 (SN25) to the Main
board
• Harnesses from the Heat Roller Lift Motor (DM6) to the Main board
• Heat Roller Position Sensor 1 (SN18)
• Heat Roller Position Sensor 2 (SN25)
• Heat Roller Lift Motor (DM6)
• Main board
[Remedy]
1. Check the reaction of the Heat Roller Position Sensor 1 (SN18) and the
Heat Roller Position Sensor 2 (SN25) in the sensor check mode of the
service mode (page 27).
Outline Decurl assembly lift operation error
Detection Description Lift operation error of the decurl assembly was detected.
• Harnesses from the Decurl Assembly Position Sensor (SN19) to the
Main board
• Harnesses from the Decurl Assembly Drive Motor (DM7) to the Main
board
• Decurl Assembly Position Sensor (SN19)
• Decurl Assembly Drive Motor (DM7)
• Main board
[Remedy]
1. Check the reaction of the Decurl Assembly Position Sensor (SN19) in
the sensor check mode of the service mode (page 27).
50-XX Error Message Mag: Write Error
Outline Magnetic data writing error
Detection Description The writing of the magnetic data failed.
[Remedy]
1. Check the setting direction of the magnetic card in the card case.
2. Check the magnetic card specifications.
⋅ ISO or JIS2
⋅ Hi-Co or Lo-Co
51-XX Error Message Mag: Read Error
Outline Magnetic data reading error
Detection Description The reading of the magnetic data failed.
[Remedy]
1. Check the setting direction of the magnetic card in the card case.
2. Check the magnetic card specifications.
⋅ ISO or JIS2
⋅ Hi-Co or Lo-Co
Outline Magnetic R/W unit communication error
Detection Description The program error was detected.
[Remedy]
1. Turn OFF/ON the power switch.
2. If this error occurs routinely, contact to the sales company.
Outline Magnetic R/W unit communication error
Detection Description Communication error between the printer and the magnetic R/W unit was
detected.
• Harnesses from the Magnetic R/W Unit to the Main board
• Main board
[Remedy]
Outline Magnetic R/W unit hardware error
Detection Description Hardware error of the Magnetic R/W unit was detected.
• Harnesses from the Magnetic R/W Unit to the Main board
• Main board
[Remedy]
1. Remove the remaining cards in the magnetic R/W unit.
2. Turn OFF/ON the power switch.
5F-XX Error Message Mag: Read Error
Outline Process suspension error of the magnetic data reading
Detection Description The card printing application issued the error end command of the magnetic
data readingprocess.
Remedy [Remedy]
1. Check causes for error end using the manual for the card printing
application.
Outline Board error (flash memory)
Detection Description Access to the flash memory failed.
• Main board
[Remedy]
1. Check/replace the related parts.
Outline Board error (EEPROM)
Detection Description Access to the EEPROM failed.
• Main board
[Remedy]
62-01 Error Message Call Tech Support
Outline Fan operation error
Detection Description Operation error of the print head cooling fan was detected.
• Harnesses from the Printhead Cooling Fan (FAN1) to the Main board
• Printhead Cooling Fan (FAN1)
• Main board
[Remedy]
Detection Description Operation error of the power supply PCB cooling fan was detected.
• Harnesses from the Power Supply PCB Cooling Fan (FAN2) to the
Main board
• Power Supply PCB Cooling Fan (FAN2)
• Main board
[Remedy]
Detection Description Operation error of the heat roller cooling fan was detected.
• Harnesses from the Heat Roller Cooling Fan (FAN3) to the Main board
• Heat Roller Cooling Fan (FAN3)
• Main board
[Remedy]
Detection Description Operation error of the transfer film cooling fan was detected.
• Harnesses from the Transfer Film Cooling Fan (FAN4) to the Main
board
• Transfer Film Cooling Fan (FAN4)
• Main board
[Remedy]
Outline Sensor adjustment error
Detection Description Sensor adjustment of the ribbon beginning sensor (SN9) failed.
board
• Main board
[Remedy]
Detection Description Sensor adjustment of the film beginning sensor 1 (SN12) failed.
• Main board
[Remedy]
Detection Description Sensor adjustment of the film beginning sensor 2 (SN13) failed.
• Main board
[Remedy]
Outline Thermistor temperature error
Detection Description The heat roller thermistor (TM2) detected a temperature outside of the
controlled range.
• Harnesses from the Heat Roller Thermistor (TM2) to the Main board
• Heat Roller Thermistor (TM2) (Unit of replacement: Heat Roller)
• Main board
[Remedy]
64-12
Outline Printhead thermistor temperature error
Detection Description The printhead thermistor (TM5) detected a temperature outside of the
controlled range.
• Harnesses from the Printhead to the Main board
• Printhead
• Main board
[Remedy]
64-22
Detection Description The inner air thermistor (TM3) detected a temperature outside of the
controlled range.
• Harnesses from the Inner Air Thermistor (TM3) to the Main board
• Inner Air Thermistor (TM3)
• Main board
[Remedy]
Detection Description The outer air thermistor (TM4) detected a temperature outside of the
controlled range.
• Harnesses from the Outer Air Thermistor (TM4) to the Main board
• Outer Air Thermistor (TM4)
• Main board
[Remedy]
64-FF Error Message Call Tech Support
Outline Board error (AD converter)
Detection Description Access to the AD converter failed.
• Main board
[Remedy]
Outline Heat roller temperature error
Detection Description Temperature adjustment of the heat roller failed.
65-XX Remedy [Related parts]
• Harnesses from the Heat Roller to the Main board
• Heat Roller
• Main board
[Remedy]
67-XX Error Message Ribbon Key Err
Outline ID-key communication error
Detection Description ID-key communication is in an abnormal condition.
• Harnesses from the RFID PCB to the Main board
• RFID PCB
[Remedy]
1. Set ID-key properly.
68-XX Error Message Ribbon Key Empty
Outline ID-key end detection
Detection Description ID-key end is detected.
• RFID PCB
• Main board
[Remedy]
1. Replace with a new ID-key
69-XX Error Message Ribbon Device Er
6A-XX
Outline RFID PCB communication error
6B-XX
Detection Description RFID PCB communication error is detected.
• RFID PCB
• Main board
[Remedy]
6C-01 Error Message Call Tech Support
Outline Power supply off function error
Detection Description The automatic power off failed.
• Harnesses from the Power Switch (SW1) to the Main board
• Power Switch (SW1)
• Main board
[Remedy]
6D-XX Error Message Call Tech Support
Outline Board error (DSP)
Detection Description Access to the DSP failed.
• Main board
[Remedy]
1. Reinstall the firmware.
6E-XX Error Message Call Tech Support
Outline Board error (FPGA)
Detection Description Access to the FPGA failed.
• Main board
[Remedy]
1. Restart the PC and printer.
6F-XX Error Message Firmw. Dwnld err
6F-XX Outline Board error (FPGA)
Detection Description Data writing to the FPGA failed.
• Main board
[Remedy]
75-XX
Outline Sequence error
76-XX
77-XX Detection Description The program error was detected.
7A-XX
Remedy Contact to the sales company.
7E-XX
7F-XX

91-XX
Outline Command error
92-XX
93-XX Detection Description The command error was detected.
94-XX
95-XX
• Main board
97-XX
[Remedy]
98-XX
1. Restart the PC and the printer.
99-XX
2. Install the latest firmware.
9C-XX
3. Install the latest printer driver.
AE-XX
B0-XX Error Message Call Tech Support

B1-XX
Outline Data reception error
B2-XX
B3-XX Detection Description The data reception failed.
B4-XX
B5-XX
• Main board
B6-XX
[Remedy]
B7-XX
B8-XX
B9-XX
BA-XX
BE-XX Error Message Printhead error
Outline Printhead data download error
Detection Description Resistance data of the printhead has been not downloaded.
• Main board
[Remedy]
1. Download the head resistance data.
2. If this error occurs routinely, contact to the sales company.
BF-01 Error Message Download Error
Outline Download process suspension error
Detection Description The PC received the download process suspension error.
• Main board
[Remedy]
EXPLODED VIEW
Drawing 1
LCD FOR OPERATION PANEL

LCD MAIN BOARD
CP011782
CP011689
REJECT BOX
TOP BLACK COVER CI010222
S10203
OUTPUT CARD HOPPER

S10202
REAR TOP COVER

CP011784
FILTER COVER
CP011789
REAR BLACK COVER

S10204
DUST FILTER
CP011777
Drawing 2
FRONT SIDE COVER : LEFT

CP011787
FRONT COVER
CP013456
REAR SIDE COVER : LEFT

CP011785
FRONT SIDE COVER : RIGHT

CP012516
REAR SIDE COVER : RIGHT

CP011786
Drawing 3
FEEDER FOAM
CP011776
FACE COVER
CP011783
CARD FEEDER
S10201
TRANSFER FILM CASSETTE

S10199
INK RIBBON CASSETTE

S10200
Drawing 4
CLEANING ROLLER
S10197
CLEANING TAPE CASSETTE

S10198
Drawing 5
PUSHING BLADE
CP012087
SPRING PLATE SENSOR
CP012327
Drawing 6
MAIN BOARD
S10195
FAN 2
CP013186
INLET NOISE FILTER

CP011751 POWER SUPPLY
S10196
Drawing 7
RFID BOARD
CP010901
PRINT HEAD
S10143
BUSHING Ø6 Ø10 LG6 WITH FLATS

CP013577
Drawing 8
DAMPER, TOP COVER

CP011778
SHUTTER SPRING MICRO-SWITCH CABLE

CP011779 CP011780
Drawing 9
HEAT ROLLER MODULE HEAT ROLLER

S10248 CP011845
Drawing 10
DECURL MODULE
CP011976
DECURL SPRING
CP011978
Drawing 11
ROLLER FILM
CP013659
ROLLER PRINT PLATEN

CP013457
Drawing 12
PACKAGING : BOX AND FOAM

S10205
SENSORS-MOTORS LOCATION DRAWINGS
Sensors
Product code Product description

CP011848 PCB ASSY SHORT SENSOR (SN13)
CP011854 OPTICAL SENSOR 2 (SN2 SN3 SN4 SN6 SN23 SN24)
CP011855 OPTICAL SENSOR 3(SN1, SN7, SN8, SN10, SN15, SN16, SN17, SN18, SN19, SN25)
CP011847 OPTICAL SENSOR (SN5 SN9 SN12)
Motors
Product code Product description

CP011849 PULSE MOTOR (HB1 HB2)
CP011850 DC MOTOR (DM1 DM3 DM7)
CP011851 DC MOTOR 2 (DM2 DM4)
CP011852 DC MOTOR 3 (DM5 DM6)
CP011853 PULSE MOTOR 2 (PM1 PM2 PM3)
SWITCHES-BOARDS-THERMISTOR-FANS LOCATION DRAWINGS
Switches Boards
Thermistors Fans
SENSORS / MOTORS/ FANS/SWITCHES FONCTION LIST
Part Part Description Location Function
SN1 Card sensor Card feed (feeder) Detection of card empty
SN2 Card Sensor (Cleaning Detection of the card (flip: cleaning
Assembly Outlet) position)
SN3 Card Sensor (Reverse Detection of the card (Flip section
Card feed (flip turn)
Assembly Outlet) position)
SN4 Card Sensor (Magnetic R/W) Detection of the card (Magnetic Option
position)
SN5 Card Edging Sensor Detection of the edge of the card
(Secondary Transfer (Secondary transfer position)
Assembly) Card feed (secondary
transfer)
SN6 Card Sensor (Ejection Detection of the card (Transporting cards
Assembly Left) position)
SN7 Reverse Assembly Position Detection of the flip section position
Sensor 1
Card flip
SN8 Reverse Assembly Position Detection of the flip section position
Sensor 2
SN9 Ribbon Beginning Sensor Detection of the beginning of the ribbon
(ink ribbon mark)
SN10 Ribbon Feed Length Sensor Detection of the ribbon transport length
Ink ribbon
(Wind Up Axis) (used ribbon axis, DM1 pulses)
SN11 Ribbon Feed Length Sensor Detection of the ribbon transport length
(Supply Axis) (new ribbon axis, included in DM2)
SN12 Film Beginning Sensor 1 Detection of the beginning of the film
（1/2, transfer film mark）
SN13 Film Beginning Sensor 2 Detection of the beginning of the film
（2/2, transfer film mark）
Transfer film
SN14 Film Feed Length Sensor Detection of the film transport length
(Supply Axis) (new film axis, included in DM4)
SN15 Film Feed Length Sensor Detection of the film transport length
(Wind Up Axis) (used film axis, DM3 pulse)
SN16 Platen Position Sensor 1 Detection of the platen position（1/2）
Thermal head
SN17 Platen Position Sensor 2 Detection of the platen position（2/2）
SN18 Heat Roller Position Sensor 1 Heat roller Detection of the heat roller position（1/2）
SN19 Decurl Assembly Position Detection of the de-curl position
Decurl
Sensor
SN20 Detection of the card Detection of the card (Only when the
option box is installed)
SN21 Detection of the edge of the Detection of the edge of the film
film Only if the hologram (hologram sensor)
SN22 Detection of the edge of the sensor is installed Detection of the edge of the film (Only the
film hologram sensor is installed)
SN23 Card Sensor (Ejection Detection of the card (Reject position)
Assembly Right)
SN24 Card Sensor (Cleaning Detection of the card (Flip section
Card feed (feeder)
Assembly Inlet) position)
SN25 Heat Roller Position Sensor 2 Heat roller Detection of the heat roller position（2/2）
SN26 Detection of the card Card feed (flip turn) Detection of the card (Only when the
contact IC R/W is installed)
MS1 Front Cover Switch Else Detection of open/close of the front
access cover (interlocking function)
Part Part Description Location Function
SW1 Power Switch Chassis Power on/power off
TM2 Heat Roller thermistor Detection of temperature (Heat roller)
TM3 Inner air thermistor Detection of temperature (Inside air)
Else
TM4 Outer air thermistor Detection of temperature (Outside air)
TM5 Printhead thermistor Detection of temperature (Thermal head)
PCB1 Main board Chassis Driving the printer
PCB2 Power Supply Powering the printer
PCB3 Operation Panel main board Front cover Displays printer status, set functions,
adjustment
PCB4 RFID board Chassis Controls the type and consumed amount
of ink ribbon
DM1 Ribbon Wind Up Motor Drives the ribbon take up mechanism
(Wind side, used ribbon axis)
Ink ribbon
DM2 Ribbon Supply Motor Drives the ribbon take up mechanism
(Supply side, new ribbon axis)
DM3 Film Wind Up Motor Drives the film take up mechanism (Wind
side, used ribbon axis)
Transfer film
DM4 Film Supply Motor Drives the film take up mechanism
(Supply side, new ribbon axis)
DM5 Platen Lift Motor Thermal head Drives the platen elevation mechanism
DM6 Heat Roller Lift Motor Heat roller Drives the heat roller elevation
mechanism
DM7 Decurl Assembly Drive Motor Decurl Drives the de-curl mechanism
HB1 Card Feed Motor (Secondary Card feed (secondary Drives the transporting cards mechanism
Transfer Assembly) transfer) of printing
HB2 Film Feed Motor Transfer film Drives the transporting film mechanism
PM1 Card Supply Motor Card feed (feeder) Drives the feeding cards mechanism
PM2 Card Feed Motor (Reverse Card flip Drives the transporting cards mechanism
Assembly) of flip section position
PM3 Reverse Assembly Rotation Card feed (flip turn) Drives the rotation mechanism of flip
Motor section position
FAN1 Printhead Cooling Fan Cooling of the print head
FAN2 Power Supply PCB Cooling Cooling of the power supply PCB
Fan Else
FAN3 Heat Roller Cooling Fan Cooling of the heat roller mechanism
FAN4 Transfer Film Cooling Fan Cooling of the transfer film
SENSOR CHECK
Sensor Check >
SN01-SN10 Overview Level indications for sensors (SN1 - SN10)
Detail Level indications for sensors (SN1 - SN10)
Use Case At error occurrence
Meth od
Display/Adj/Set The sensor level is displayed on the 2nd line of the LCD in turn from the
Range left end (bit9).
bit Parts Name No. Status
9 Card Sensor SN1 0: Card presence
8 Card Sensor (Cleaning Assembly SN2 1: Block light
Outlet)
7 Card Sensor (Reverse Assembly SN3 1: Block light
Outlet)
6 Card Sensor [Not used] SN4 1: Block light
5 Card Edging Sensor (Secondary SN5 1: Block light
Transfer Assembly)
4 Card Sensor (Ejection Assembly Left) SN6 1: Block light
3 Reverse Assembly Position Sensor 1 SN7 1: Block light
2 Reverse Assembly Position Sensor 2 SN8 1: Block light
1 Ribbon Beginning Sensor SN9 1: Block light
0 Ribbon Feed Length Sensor (Wind Up SN10 1: Block light
Axis)

Meth od
Display/Adj/Set The sensor level is displayed on the 2nd line of the LCD in turn from the
Range left end (bit9).
9 Ribbon Feed Length Sensor (Supply SN11 0: Card presence
Axis)
8 Film Beginning Sensor 1 SN12 1: Block light
7 Film Beginning Sensor 2 SN13 1: Block light
6 Film Feed Length Sensor (Wind up SN14 1: Block light
Axis)
5 Film Feed Length Sensor (Supply SN15 1: Block light
Axis)
4 Platen Position Sensor 1 SN16 1: Block light
3 Platen Position Sensor 2 SN17 1: Block light
2 Heat Roller Position Sensor 1 SN18 1: Block light
1 Decurl Assembly Position Sensor SN19 1: Block light
0 [Not used] SN20 1: Block light

Meth od
Sensor Check >
SN21-SN26 Display/Adj/Set The sensor level is displayed on the 2nd line of the LCD in turn from
Range the left end.
3 Card Sensor (Ejection Assembly SN23 1: Block light
Right)
2 Card Sensor (Cleaning SN24 1: Block light
Assembly Inlet)
1 Heat Roller Position Sensor 2 SN25 1: Block light
FAN1-FAN4/ Overview Level indications for fans (FAN1 - FAN4) and Front Cover Switch (MS1)
Cover Detail Level indications for fans (FAN1 - FAN4) and Front Cover Switch (MS1)
Meth od
Display/Adj/Set The fan/switch level is displayed on the 2nd line of the LCD in turn
Range from the left end.
4 Printhead Cooling Fan FAN1 0: Stop or error
3 Power Supply PCB Cooling Fan FAN2 0: Stop or error
2 Heat Roller Cooling Fan FAN3 0: Stop or error
1 Transfer Film Cooling Fan FAN4 0: Stop or error
0 Front Cover Switch MS1 0: Stop or error
Auto Caution Perform the adjustment after removing the ink ribbon cassette and
Adjustment the transfer film cassette. See Cassette Handling Good Practices
Overview Automatic sensor adjustment (SN9/12/13)
Automatically adjustment of duty control of the DC motors (DM1 to
DM4)
Detail To adjust the luminescence of sensors (SN9/12/13) automatically.
Detect the rotation speed of DC Motors (DM1 - DM4) and correct the
duty control at the feed operation automatically.
Method
ACTION CHECK
PM1: Card
Action Check > PM1: Card >

PM1: Overview Operation check of the Card Supply Motor (PM1)
Forward Detail To operate the Card Supply Motor (PM1) for the specified period of
time (1 to 20 seconds) to the feed direction.
Use Case Checking the operation
Method
Caution • Perform the checks without having a card in the card case or
reverse assembly.
• Because the printer becomes operation failure, do not press the
SET key to stop during operation. If it has been stopped, turn
OFF/ON the power switch.
PM2: Card

PM2: Overview Operation check of the Card Feed Motor (Reverse Assembly) (PM2)
Forward (feed direction)
Detail To operate the Card Feed Motor (Reverse Assembly) (PM2) for the
specified period of time (1 to 20 seconds) to the feed direction.
Method

PM2: Caution • Perform the checks without having a card in the card case or
Forward
reverse assembly.
PM2: Overview Operation check of the Card Feed Motor (Reverse Assembly) (PM2)
Reverse (reverse direction)
Detail To operate the Card Feed Motor (Reverse Assembly) (PM2) for the
specified period of time (1 to 20 seconds) to the reverse direction.
Method
reverse assembly.
PM3: Turn
Action Check > PM3: Turn >

PM3: Overview Operation check of the Reverse Assembly Rotation Motor (PM3)
Forward (counterclockwise)
Detail To operate the Reverse Assembly Rotation Motor (PM3) for the
specified period of time (1 to 20 seconds) to the counterclockwise
direction.
Method
reverse assembly.
PM3: Reverse Overview Operation check of the Reverse Assembly Rotation Motor (PM3)
(clockwise)
Detail To operate the Reverse Assembly Rotation Motor (PM3) for the
specified period of time (1 to 20 seconds) to the clockwise direction.
Method
reverse assembly.
HB1: Card
Action Check > HB1 : Card >

HB1: Overview Operation check of the Card Feed Motor (Secondary Transfer
Forward Assembly) (HB1) (feed direction)
Detail To operate the Card Feed Motor (Secondary Transfer Assembly) (HB1)
for the specified pe riod of time (1 to 20 seconds) to the feed direction.
Meth od
Caution • Perform the checks without having a card in the secondary
transfer assembly.
HB1: Reverse Overview Operation check of the Card Feed Motor (Secondary Transfer
Assembly) (HB1) (reverse direction)
Detail To operate the Card Feed Motor (Secondary Transfer Assembly) (HB1)
for the specified period of time (1 to 20 seconds) to the reverse
direction.
Method
Caution • Perform the checks without having a card in the secondary
transfer assembly.
HB2: Film
Action Check > HB2 : Film >

HB2: Overview Operation check of the Film Feed Motor (HB2) (feed direction)
Forward Detail To operate the Film Feed Motor (HB2) for the specified period of time
(1 to 20 seconds) to the feed direction.
Method
Caution • Perform the checks without installing the transfer film cassette.
HB2: Overview Operation check of the Film Feed Motor (HB2) (reverse direction)
Reverse Detail To operate the Film Feed Motor (HB2) for the specified period of time
(1 to 20 seconds) to the reverse direction.
Method
Caution • Perform the checks without installing the transfer film cassette.
DM1&DM2: Ink
Action Check > DM1&DM2 : Ink >

Low: Overview Low speed operation check of the Ribbon Wind Up Motor
Forward (DM1)/Ribbon Supply Motor (DM2) (feed direction)
Detail To operate the Ribbon Wind Up Motor (DM1) and Ribbon Supply
Motor (DM2) for the specified period of time (1 to 20 seconds) to the
feed direction.
Meth- od
Caution Because the printer becomes operation failure, do not press the
SET key to stop during oper ation. If it has been stopped, turn
Supplement/Memo The motor control for the primary transfer is performed.
Low: Overview Low speed operation check of the Ribbon Wind Up Motor
Reverse (DM1)/Ribbon Supply Motor (DM2) (reverse direction)
reverse direction.
Meth od
High: Overview High speed operation check of the Ribbon Wind Up Motor
Forward (DM1)/Ribbon Supply Motor (DM2) (feed direction)
feed direction.
Method
SET key to stop during oper ation. If it has been stopped, turn
Supplement/Memo The motor control for the normal feed is performed.
High: Overview High speed operation check of the Ribbon Wind Up Motor
Reverse (DM1)/Ribbon Supply Motor (DM2) (reverse direction)
reverse direction.
Method
DM3&DM4: Film
Action Check > DM3&DM4: Film >

Low: Overview Low speed operation check of the Film Wind Up Motor
Forward (DM3)/Ribbon Film Supply Motor- Low: Forward Overview Low
speed operation check of the Film Wind Up Motor (DM3)/ Ribbon
Film Supply Motor (DM4) (feed direction)
Detail To operate the Film Wind Up Motor (DM3) and Ribbon Film
Supply Motor (DM4) for the specified period of time (1 to 20
seconds) to the feed direction.
Method
Low: Overview Low speed operation check of the Film Wind Up Motor
Reverse (DM3)/Ribbon Film Supply Motor (DM4) (reverse direction)
seconds) to the reverse direction.
Method
High: Overview High speed operation check of the Film Wind Up Motor
Forward (DM3)/Ribbon Film Supply Motor (DM4) (feed direction)
seconds) to the feed direction.
Method
High: Overview High speed operation check of the Film Wind Up Motor
Reverse (DM3)/Ribbon Film Supply Motor (DM4) (reverse direction)
Detail Low speed operation check of the Film Wind Up Motor
(DM3)/Ribbon Film Supply Motor (DM4) (reverse direction)
Method
DM5: Head
Action Check > DM5: Head >

DM5: Up Overview Operation check of the Platen Lift Motor (DM5) (move up)
Detail To operate the Platen Lift Motor (DM5) for the specified period of time (1
to 20 seconds).
The nip mechanism of the printhead and transfer film feed roller is
moved to the upper position.
Meth- od
Action Check > DM5: Head >

DM5: Up Caution Because the printer becomes operation failure, do not press the SET key
to stop during operation. If it has been stopped, turn OFF/ON the power
switch.
DM5: Overview Operation check of the Platen Lift Motor (DM5) (home position)
Home Detail To operate the Platen Lift Motor (DM5) for the specified period of time (1
to 20 seconds).
moved to the home position.
Meth- od
Caution Because the printer becomes operation failure, do not press the SET key
switch.
DM5: Overview Operation check of the Platen Lift Motor (DM5) (move down)
Down Detail To operate the Platen Lift Motor (DM5) for the specified period of time (1
to 20 seconds).
moved to the lower position.
Meth- od
Caution Because the printer becomes operation failure, do not press the SET key
switch.
DM6: Heat
Action Check > DM6: Heat >

DM6: Up Overview Operation check of the Heat Roller Lift Motor (DM6) (move up)
Detail To operate the Heat Roller Lift Motor (DM6) for the specified period of
time (1 to 20 seconds). The nip mechanism of the heat roller and
stripping shaft is moved to the upper position.
Method
Caution Because the printer becomes operation failure, do not press the SET
key to stop during operation. If it has been stopped, turn OFF/ON the
power switch.
DM6: Home Overview Operation check of the Heat Roller Lift Motor (DM6) (home position)
stripping shaft is moved to the home position.
Method
key to stop during oper ation. If it has been stopped, turn OFF/ON the
power switch.
DM6: Down Overview Operation check of the Heat Roller Lift Motor (DM6) (move down)
stripping shaft is moved to the lower position.
Method
key to stop during oper ation. If it has been stopped, turn OFF/ON the
power switch.
DM7: Decurl
Action Check > DM7: Decurl >

DM7: Up Overview Operation check of the Decurl Assembly Drive Motor (DM7) (move up)
Detail To operate the Decurl Assembly Drive Motor (DM7) for the specified
period of time (1 to 20 seconds).
The decurl mechanism is moved to the upper position.
Method
DM7: Up Caution Perform the checks without having a card in the printer.
Because the printer becomes operation failure, do not press the SET
power switch.
DM7: Overview Operation check of the Decurl Assembly Drive Motor (DM7) (move
Down down)
Detail To operate the Decurl Assembly Drive Motor (DM7) for the specified
period of time (1 to 20 seconds).
The decurl mechanism is moved to the lower position.
Method
Caution Perform the checks without having a card in the printer.
Because the printer becomes operation failure, do not press the SET
power switch.
Card Pass Test
Action Check > Card Pass Test >

Print Overview Specification of the number of the card feed operation
Number Detail To specify the number of the card feed operation.
Adj/Set/Operate Enter the setting value.
Meth od Press the SET key, and then confirm the setting value.
Display/Adj/Set 1 to 250
Range
Default Value 1
Left Overview Card feed operation check of the specification number (left exit)
Detail To operate the card feed of the specification number. The cards is
delivered from the left exit.
Method
Supplement/Memo SET (when error occurs): Initialize and eject the cards in the printer
from the exit on the left.
Right Overview Card feed operation check of the specification number (right exit)
Detail To operate the card feed of the specification number. The cards is
delivered from the right exit.
Method
Supplement/Memo SET (when error occurs): Initialize and eject the cards in the printer
from the exit on the left.
Error Log Check
Error Log Check >

Error Rate Overview Display of the error occurrence rate
Detail To display the error occurrence rate. 2nd line display: [aa/bbbbbb
cc.cc%]
aa: The number of errors that occurred in the past (99 or less)
bbbbbb: The number of screens printed during the period in which
the above error occurred. cc.cc%: Error occurrence rate (aa/bbbbbb x
100)
Error Overview Display of the error occurrence history
History Detail Indicates the history of error occurrence. 2nd line display: [DD-
DD/EEEEEE FF]
DD-DD: Error and detailed codes that occurred
EEEEEE: The number of the issued screens (Total Count) when above
errors occurred, errors are memorized every occurrence
FF: Index number of error log (in order of error occurrence: loops at 0-
99)
Adj/Set/Operate SET key: Looks up the error history (activate ▲/▼ key functions)
Method ▲ key: Increases the index number (indicates latest errors)
▼ key: Decreases the index number (indicates past errors)
Error Log Check >
Error Overview Display of the frequency of every error
Code Detail To display the frequency of every error.
Rate 2nd line display: [GG-GG HH/II] (when selecting error code)
GG-GG: Error codes and detailed codes (up to 99
items from the latest) HH: Number of occurrences of
the same error code
II: Total number of errors stored in the log
Adj/Set/Operate 1. SET key: Looks up the frequency of error occurrence (activate
Method ▲/▼ key functions), switches error and detailed codes
2. ▲/▼ key: Switches the error code (when selecting error code),
switches the detailed code
(When selecting detailed code)
Error Log Overview Initialization of error codes
Re- set Detail To initialize the error codes.
Method
Display/Adj/Set CANCEL: Cancels initialization of
Range the error log RESET: Initializes the
error codes
Default Value CANCEL
Origin Overview Displays the total number of print screens
al Detail Displays the total number of
Count print screens. Counts one for
each 1-sided print.
Method
Caution Counts prints during service mode and cleaning mode.
Printer Setup
Printer Setup >

Parallel Print Overview ON/OFF of the parallel process function for multiple cards
Detail To set ON/OFF of the parallel process function for multiple cards.
ON: Perform the parallel processing (continuous printing). Print up
to 2 cards at once through parallel processing in the printer.
OFF: Do not perform the parallel processing (prints one card at a
time). Do not print another
card until the previous card finishes printing (normal eject).
Adj/Set/Operate Select the setting value.
Method Press the SET key, and then confirm the setting value.
Caution Set this item according to the specification of the card printing
system.
Adj/Set/Operate ON OFF
Method
Default Value ON
Card Empty Overview ON/OFF of the card empty detection when waiting
Check Detail To set ON/OFF of the card empty detection when waiting
ON: Display an error when the printer detects the absence of cards
while waiting
OFF: Display an error when the printer detects the absence of cards
while accepting a print request (Starts printing after canceling the
error)
Display/Adj/Set ON OFF
Range
Default Value OFF
Printer Setup >
system.
Method
Default Value ON
Short Size Print Overview ON/OFF of the partial printing of color data
Detail To set ON/OFF of the card empty detection when waiting
OFF: Always print (temporary transfer) on the entire surface of card
ON: Perform the partial printing (primary transfer) on the effective
area (region with data other than 0 tone) only within color data. The
design or layout of the color data may reduce the time required to
print the cards.
Short Size Print Display/Adj/Set ON OFF
Range
Default Value OFF
Initialize Mode Overview Set of the initializing actions
Detail RENEW: Initializes when turning on the power and clearing errors.
Updates the ink ribbon and transfer film (*1).
BEFORE PRINTING: Initializes when printing the first time after
turning on the power. Does not initialize when turning on the power
or clearing errors.
NORMAL: Initializes when turning on the power and clearing errors.
Does not update the ink ribbon and transfer film.
*1: Discards a specified amount of ink ribbon and transfer film every
third initialization operation and uses a new area.
Display/Adj/Set RENEW BEFORE PRINTING NORMAL
Range
Default Value RENEW

Language Overview Language setting for displaying error messages and user mode
menu on the LCD screen
Detail Sets the language to be used for displaying error messages and for
the user mode menu on the LCD screen.
Display/Adj/Set ENGLISH CHINESE
Range
Default Value ENGLISH
Revision Check Overview Moves to the setting menu of the printer configuration (revision)
Method
Display/Adj/Set Revision
Range Rbn Back Tension Ribbn Tension Platen Nip Duty Thermister
Heat Roller FilmTension(1st)
Gensokuhi Dm2
Heating Time Overview Display of heat roller high temperature heating time
Printer Setup >
system.
Method
Default Value ON
Detail Displays the high temperature heating cumulative time of the heat
roller at 125 deg C or higher.
Method
Unit min.
Error Overview Sets the error card reissue function
Management Detail Sets the error card reissue function
OFF: If an error occurs when issuing the card, discards the job.
ON: If an error occurs when issuing the card, maintains the job.
Reissues after restoring the error state.
Display/Adj/Set OFF ON
Range
Default Value OFF
Peel Mode Overview Sets the peeling operation during primary transfer
Peel Mode Detail Sets the peeling operation during primary transfer.
NORMAL: Performs the peeling operation to a position 5 mm
beyond the peeling point of the ribbon and film.
HIGH DUTY: Performs the peeling operation to a position 15 mm
beyond the peeling point of the ribbon and film. Use when the
ribbon tends to break easily, such as con-
tinuously issuing high density data.
Peel Mode Adj/Set/Operate Select the setting value.
Display/Adj/Set NORMAL HIGH DUTY
Range
Default Value NORMAL
Print Quality Bk Overview Sets the high-quality mode for black
Detail Sets the high-quality mode for black
OFF: Transfers both color and black at the same speed.
ON: Reduces the transfer speed during black transfer.
Display/Adj/Set OFF ON
Range
Default Value OFF
Revision Check
Revision Check >

Revision Overview Display of the revision of the printer configuration (8-digit)
Adj/Set/Ope N/A (Display only)
rate Method
Rbn Back Overview Set of the duty of the Ribbon Supply Motor (DM2) at the primary
Tension transfer
Detail Set the duty of the Ribbon Supply Motor (DM2) at the primary
transfer.
Adj/Set/Ope 1. Select the setting value.
rate Method 2. Press the SET key, and then confirm the setting value.
Caution Do not change "REVSION 0 ".
Display/Adj/ REVSION 0
Set Range REVSION 1
Default Value REVSION 0
Ribbn Tension Overview Set of the duty of the Ribbon Wind Up Motor (DM1) at the primary
transfer
Detail Set the duty of the Ribbon Wind Up Motor (DM1) at the primary
transfer. Set the value depending on the stripping mechanism of
the primary transferring.
• REVSION 0: flat stripping shaft
• REVSION 1: stepped stripping shaft
Set Range REVSION 1
Platen Nip Duty Overview Set the duty of the Platen Lift Motor (DM5)
Detail Set the duty of the Platen Lift Motor (DM5). Set the value depending
on the platen elevating mechanism of the Printhead.
• 0: if there is no cam follower bearing.
• 1: if there is a cam follower bearing.
Set Range REVSION 1
Thermister Overview Set of the thermistor configuration
Detail Set the thermistor configuration. Set the value depending on the
presence of the Outer Air Thermistor (TM4).
• 0: if there is not the Outer Air Thermistor (TM4).
• 1: if there is the Outer Air Thermistor (TM4).
Set Range REVSION 1
Supplement/M When 0 is set, the printer operates with an ambient temperature
emo setting of 23 deg C.
Heat Roller Overview Set of the kind of the heat roller
Heat Roller Detail Set the value depending on the heat roller.
• 0: initial version
• 1: version upgrade of revision 0
• 2: discontinuance of revision 1
Set Range REVSION 1
REVSION 2
Revision Check >
Revision Overview Display of the revision of the printer configuration (8-digit)
Adj/Set/Ope N/A (Display only)
rate Method
FilmTension(1st Overview Set of the duty of the Film Wind Up Motor (DM3) and Ribbon Wind
) Up Motor (DM1)
Detail Set the duty of the Film Wind Up Motor (DM3) and Ribbon Wind Up
Motor (DM1).
• 0: convention
• 1: tension down
Set Range REVSION 1
Gensokuhi Overview Setting of the reduction ratio of the ribbon supply drive
Dm2 Detail Set the reduction ratio of the ribbon supply drive. Set the value
depending on the reduction ratio of gear speed of the print (ribbon
supply) drive unit.
• 0: old type (reduction ratio: low)
• 1: new type (reduction ratio: high)
Set Range REVSION 1
Supplement/ Distinguishing between the new/old types
Memo
Card Setup
Card Setup >

Card Feed Overview Set of the card supply source
Detail To set the card supply source.
Adj/Set/Operate 1. Select the setting value.
Meth- od 2. Press the SET key, and then confirm the setting value.
Caution The following movement is not applied.
• Print of the test print in the service mode
• Card feed operation in the service mode
• Test operation in the option connection mode
Display/Adj/ CARD CASETTE: Feed the cards from the card case.
Set Range RIGHT (UNIT): Receive the cards from the option installed on the right
side.
Default Value CARD CASETTE
Normal Overview Set of the exit for the normal printed cards
Exit Detail To set the exit for the normal printed cards.
Display/Adj/ USER SETTING: Eject cards to the designated exit at [Normal Exit] in
Set Range user mode. LEFT(STACKER): Eject the cards to the stacker through
the exit on the left side LEFT(UNIT): Deliver the cards to external
devices through the exit on the left side. RIGHT(EJECT): Eject the
cards through the exit on the right side (diagonally lower right).
RIGHT(UNIT): Deliver the cards to external devices through the exit on the
right side (horizontal).
Card Setup >
Card Feed Overview Set of the card supply source
Detail To set the card supply source.
Display/Adj/ CARD CASETTE: Feed the cards from the card case.
Set Range RIGHT (UNIT): Receive the cards from the option installed on the right
side.
Default Value CARD CASETTE
Default Value USER SETTING
Error Exit Overview Set of the exit for the print failure cards
Detail To set the exit for the print failure cards
Card Setup >

Error Exit Adj/Set/Operate 1. Select the setting value.
Display/Adj/ USER SETTING: Eject cards to the designated exit at [Normal Exit] in
Set Range user mode. LEFT(STACKER): Eject the cards to the stacker through
the exit on the left side. LEFT(UNIT): Deliver the cards to external
devices through the exit on the left side. RIGHT(EJECT): Eject the
cards through the exit on the right side (diagonally lower right).
RIGHT(UNIT): Deliver the cards to external devices through the exit on the
right side (horizontal).
Default Value USER SETTING
Option Connection Mode List
Level 1 Level 2 Level 3 Level 4 Default Value Display/Adj/ Overview

Set Range
Magnetic Connection Display of the version and
Encoder specifications of magnetic
R/W unit connected
Coercivity LOW (Lo-Co) LOW (Lo-Co) Set of the coercive force
HIGH (Hi-Co) when writing
Encode Posi tion1 [Not used]
Encode Position2 [Not used]
Encode Position3 [Not used]
Encode Test (T1) [Not used]
Encode Test Writing/reading test of the

test data to JIS2 track
IC R/W 1 Connection [Not used]
Card Position [Not used]
Card Feed Test [Not used]
IC R/W 2 Connection DISCONNECT DISCONNECT [Not used]

CONNECT
Card Position 0 -20 to 0 [Not used]
External Connection [Not used]

Box Card Position [Not used]
RS-232C Baud Rate 9600bps 9600bps [Not used]

Setup 19200bpss
38400bps
115200bps
Data bits 8bits 8bits 7bits [Not used]
6bits
Parity bit NONE NONE ODD [Not used]

EVEN
Stop bits 1bit 1bit 2bits [Not used]
Answer Wait 0 0 to 100 [Not used]

Data Interval 0 0 to 10 [Not used]
SPARES PART LIST
Product
Product Description Step Page
Code
S10143 PRINT HEAD 16 174
S10195 MAIN BOARD 7 123
S10196 POWER SUPPLY 8 128
S10197 CLEANING ROLLER STATION 11 145
S10198 CLEANING TAPE CASSETTE * *
S10199 TRANSFER FILM CASSETTE * *
S10200 INK RIBBON CASSETTE * *
S10201 CARD FEEDER * *
S10202 OUTPUT CARD HOPPER * *
S10203 TOP BLACK COVER 6 121
S10204 REAR BLACK COVER 1 110
S10205 PACKAGING: BOX AND FOAM * *
CI010222 REJECT BOX * *
CP011689 LCD MAIN BOARD * *
CP011751 INLET NOISE FILTER * *
CP011776 FEEDER FOAM * *
CP011777 DUST FILTER * *
CP011778 DAMPER, TOP COVER * *
CP011779 SHUTTER SPRING * *
CP011780 MICRO SWITCH CABLE * *
CP011782 LCD FOR OPERATION PANEL * *
CP011783 FACE COVER * *
CP011784 REAR TOP COVER 2 111
CP011785 REAR SIDE COVER: LEFT 3 113
CP011786 REAR SIDE COVER: RIGHT 3 113
CP011787 FRONT SIDE COVER: LEFT 4 96
CP012516 FRONT SIDE COVER: RIGHT 5 98
CP011789 FILTER COVER * *
CP011848 PCB ASSY SHORT SENSOR (SN13) * *
CP011849 PULSE MOTOR (HB1 HB2) * *
CP011850 DC MOTOR (DM1 DM3 DM7) * *
CP011851 DC MOTOR 2 (DM2 DM4) * *
CP011852 DC MOTOR 3 (DM5 DM6) * *
CP011853 PULSE MOTOR 2 (PM1 PM2 PM3) * *
CP011854 OPTICAL SENSOR 2 (SN2 SN3 SN4 SN6 SN23 SN24) 13/14 150/155
CP011855 OPTICAL SENSOR 3(SN1, SN7,SN8,SN10,SN15,SN16,SN17,SN18,SN19,SN25) * *
S10248 HEAT ROLLER MODULE 9 130
CP011845 HEAT ROLLER 10 137
CP011846 CASSETTE GUIDE * *
CP011847 OPTICAL SENSOR (SN5 SN9 SN12) 12 147
CP011976 DECURL MODULE 15 161
CP013186 FAN 2 *
Product
Product Description Step Page
Code
CP011978 DECURL SPRING 15 161
CP010901 BOARD RFID * *
CP013577 BUSHING Ø6 Ø10 LG6 WITH FLATS 17 181
CP013456 FRONT COVER 18 182
CP013659 ROLLER: FILM 20 190
CP013457 ROLLER: PRINT PLATEN 19 184
• * = Replacement procedure not available
PARTS REPLACEMENT RECOMMENDATION

Product code Name Advice of replacement
CP013577 BUSHING Ø6 Ø10 LG6 WITH FLATS 50 000 cards
S10197 CLEANING ROLLER 40.000 cards
S10248 HEAT ROLLER 40.000 cards
CP013659 TRANSFER FILM feed roller Whenever needed
AVANSIA PRINT CALIBRATION
Avansia printers don’t have a common default or factory setting.

Each Avansia is calibrated and has its own setting values.
Settings made in factory should be well suited to most of print designs.
It is recommended that you do not change the printer settings. However, if a problem requires
a setting change, note the original settings before changing them.
In case of part replacement (Mainboard, Print Head, HRU, …)), Avansia printer will require calibration,
hence modification of some print settings. To do so, we use Test pattern cards from Avansia firmware.
We recommend the use of test pattern cards hence to set Avansia printers in the following order:
1. Test Pattern X: Print position Adjustment

2. Test Pattern Y: Print Density
3. Test Pattern Z: Print Uniformity
4. Test Pattern U: Vertical Color Shifting Adjustment
5. Test Pattern D (Front & Back): Horizontal Shifting Adjustment
6. Test Pattern B: Edge line or faded line detection, Uniformity, Density
Avansia Print Position:

Test Pattern X: Print Position Adjustment
The following card can be printed from LCD menu: Adjustment >> Position >> Print Test X.
This card is used to check the following:
A. VTC (top and bottom) and HRZ (left and right) values measured on printed card should be the
same, each ~ equal to 2mm.
B. Black rectangle measure on printed card should be ~ 81mm long.
HRZ
A. Print Position VTC / HRZ

If VTC is too short, increase PrintPos VTC value (Adjustment >> Position >> PrintPos VTC). Print
position is moved ~ 0.04mm per set unit.
If HRZ is too short, increase PrintPos HRZ value (Adjustment >> Position >> PrintPos HRZ). Print
position is moved ~ 0.1 mm per set unit.
B. Print Pos Width

If black rectangle length is too short, increase PrintPos Width
This setting is available for each card side hence has to be set the same for front and back.

Test Pattern Y: Print Density
To obtain lighter or darker printing, please use Brightness/Contrast/Saturation settings from the
driver (page 266 )instead of modifying densities.
The following card can be printed from LCD menu: Adjustment >> Density >> Print Test Y.
In the following array, each different printed area from the card has been identified:
This card is used to check the following:
A. YMC panels density (energy applied to printhead).

When measured with a densitometer, Tg3 square density should be half of Tg2 square density.
Tg3 square should give 0.77 value when measured by a densitometer.
B. K panel density
Black concentric rectangles 8Dk1 & 8Dk2 can be used to detect K panel density setting issue.
These concentric rectangles should have unbroken lines.
If white line is broken by printed black, then reduce K panel density (Adjustment >> Density >> Adj
Density K).
If black line is broken by white (missing print) then increase K panel density (Adjustment >> Density
>> Adj Density K).

Test Pattern Z: Print Uniformity
The following card can be printed from LCD menu: Adjustment >> Position >> Print Test Z.
This card is used to check printing uniformity. Color density must be consistent on the whole card.
Adjustment >> Density >> YMC | K
Adjustment >> Uniformity >> Lower | Center | Upper

Print Test U: Vertical color shifting
The following card can be printed from LCD menu: Adjustment >> Position >> Print Test U.
This card is used to check vertical color shifting. Here is how to use it.
Printed card shows 3 columns of lines printed with each panel in order to detect shifting from a panel to
another.
Check card and seek for the lines where black print covers exactly color print in each column. Once the
most perfect black line identified on the pattern, value of the “perfect” line can then be applied as Color
vertical shifting setting value.
If we zoom on previous example, we would notice:
“Perfect” line value has to be set as vertical color shifting value (Adjustment >> Position >> Color Shift
VTC).

Print Test D: Horizontal color shifting
The following card can be printed from LCD menu: Adjustment >> Position >> Color Shift HRZ >> Shift HRZ
Front >> Print Test D.
Goal of this card is to check the 6 areas with parallel lines printed in different colors (hence with different
panels). Each rectangle area should be perfect white and contain from left to right:
- 1 long blue line (C panel)

- 1 short yellow line (Y panel) and 1 short magenta line (M panel).
These 2 short lines should be printed with same alignment.

Same settings exist for both card side Adjustment >> Position >> Color Shift HRZ >> Shift HRZ
Back >> Print Test D-B. Each side should be set by application of the following steps.
Note that exists an auto color shifting adjustment (Image Setup >> Color Shifting).
It is advised to start calibration by using this option, hence set each manual color shifting option to 0.
On this example, we can notice magenta on left hand side of the areas and yellow on right hand side of
the areas. Also, the 2 Yellow and Magenta short lines are not lined up as it is supposed to.
On this example:
- Magenta panel shift towards right hand side => decrease M Shift Hrz value
- Yellow panel shifts towards left hand side => increase Y Shift Hrz value.
As same settings are available for both card sides, possible settings are the following:
- Y Shift Hrz-F sets Yellow panel position for card front

- M Shift Hrz-F sets Magenta panel position for card front
- C Shift Hrz-F sets Cyan panel position for card front
- Y Shift Hrz-B sets Yellow panel position for card back
- M Shift Hrz-B sets Magenta panel position for card back
- C Shift Hrz-B sets Cyan panel position for card back
Once fixed, Test card should be as following:

Test Pattern B: Edge line or faded line detection, Uniformity, Density
The following card can be printed from LCD menu: Adjustment >> Wrinkle >> Adjust Wrinkle >> Print Test
B.
This card can be used to detect wrinkle issue as it is more prone to generate the issue.
Because of the black background, this design can be used to detect/fix edge line issue and/or faded line
issue.
Also, this design is prone to generate missing printed areas hence to detect density settings issue:
This issue is caused by wrong amount of energy applies for 1st and/or 2nd transfer, more generally:
- Because of a lack of energy (heat) for 2nd transfer:
• User menu >> Card Setup >>
• Check card type selection and fix if not set to adequate card type
• Failing to this, use customizable card types
- Because of too much energy applied during 1st transfer (dense design). These designs will alter
retransfer film and sometimes make retransfer film less efficient for 2nd transfer.
• Service menu >> Adjustment >> Density >> Adj Density YMC | Adj Density K
Please note that modification for one transfer will slightly impact other transfer.
For instance, with a card type that uses same temperature but moves card slower will make the card stay
in 2nd transfer position for a longer time hence heat conduction will rise. This may create the need to use
or increase decurl.

REPLACEMENT PROCEDURES
These procedures describe how to replace most spare parts. In general, only dismantling is described.
Unless otherwise indicated, reassembling should be carried out by reversing the steps.
The replacement procedures for certain spare parts may not be presented here, due to the simplicity of
dismantling.
Before starting any of these procedures, you should unplug the printer power supply and
the USB and Ethernet cables.
Please read the chosen procedure completely before you begin. If you do not have the
tools or if the procedure seems too complicated, do not attempt the replacement. This
could cause additional damage to the printer.
Certain photos of procedures may vary slightly depending on the printer. These
differences are not important. The procedures described remain applicable to this printer.
A complete cleaning is recommended after each maintenance procedure.
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OR

Tools required

Step 1 – REAR BLACK COVER – S10204
1. Remove the four screws.
2. Remove the six screws.
3. Put the new rear black cover back and carry out the steps in reverse.

Step 2 –REAR TOP COVER – CP011784
2. Remove the two screws.

3. Put the new rear black cover back and carry out the steps in reverse.
4. Check that it is clipped in correctly on both sides.

Step 3 – REAR SIDE COVER - LEFT AND RIGHT – CP011785 – CP011786
1. Carry out Step 1-1 to Step 1-2 (page 110).

2. Put the new rear side cover (left or right) back in place and put the screws back.
3. Put the rear top cover and its screws back.
4. Carry out Step 1-1 (page 110) in reverse.

Step 4 – FRONT SIDE COVER: RIGHT – CP011787
2. Open the top cover (a) and remove the card feeder (b).
b a

3. Open the front cover (a) and the trapdoor cover (b).
4. Remove the two screws and lift the left front side cover to remove it.
5. Carry out the steps in reverse.

Step 5 – FRONT SIDE COVER: RIGHT– CP012516
1. Carry out step 9-1 to step 9-5 (page 130).

2. Remove the two black screws.
3. Remove the two screws of the front side cover and open it.

4. Rear side, remove the two screws.
5. Open the cables holder.

6. Move the hinge outwards

8. Lift the metal plate to the left.
9. Disengage it from the front side cover.

10. Disengage the front side cover.

Step 6 – TOP BLACK COVER – S10203
2. Remove the plastic V-rings and the axis.

3. Remove the dampers and remove the top black cover.
4. Replace the top black cover and carry out the steps in reverse.

Step 7 – MAIN BOARD – S10195
Before replacing the main bard contact Evolis support to request the .npr files of the print
head installed and the printer serial number. Serial number + serial number head
If possible, list the settings and write them down in below array to keep them before
replacing the main board. It will simplify set-up after installing the new main board.
• Setting items of User Mode
Level 1 Level 2
Printer Setup Buzzer
Power Save Mode
Power Save Time
Print Vertical
Print Horizontal
Image Setup Black Correction
Sharpness
Balance Yellow
Balance Magenta
Balance Cyan
Balance Black
Color Shift
Test Print
Ribbon Setup Ribbon Type
Film Type
Ribbon Notice (%)
Film Notice (%)
Card Setup Card Type
Decurl (Front)
Decurl (Back)
Normal Exit
Error Exit
Set Face
Eject Face
Interface Setup Printer ID
DHCP
IP Address
Subnet Mask
Default Gateway
IPsec
Timeout (s)
Password
• Setting items of Option Connect Mode
Level 1 Level 2 Level 3

Magnetic Encoder Coercivity

• Setting items of Service Mode
Level 1 Level 2 Level 3 Level 4 Level 5

Adjustment Position Print POS VTC
Print POS HRZ
Color Shift VTC
Color Shift HRZ Shift HRZ Front Shift HRZ Y-F
Shift HRZ M-F
Shift HRZ C-F
Shift HRZ Back Shift HRZ Y-B
Shift HRZ M-B
Shift HRZ C-B
Print Pos CARD
PrintPos WIDTH F
PrintPos WIDTH B
Density Adj Density YMC
Adj Density K
Adj Density Hs
Adj Density Po
Adj Density Uv
Uniformity Adjust Lower
Adjust Center
Adjust Upper
Wrinkle Adjust Wrinkle
Printer Setup Parallel Print
Card Empty Check
Short Size Print
Initialize Mode
Language
Peel Mode
Revision Check Rbn Back Tension
Ribbon Tension
Platen Nip Duty
Thermister
Heat Roller
Film Tension(1st)
Gensokuhi Dm2
Heating Time
Error Management
Peel Mode
Print Quality Bk
Card Setup Card Feed
Normal Exit
Error Exit

2. Remove the screw of the ground spring blade.

3. Unplug the main board cables and remove the eight screws.
4. Replace the main board, put the screws back and connect the cables. Check the position of the
switch.
5. Put the rear top cover back.

6. Follow the procedure below
a. Downloading files
[Downloading main firmware] (see Avansia User Guide).
Obtain the latest firmware from Evolis website or other sources and download it to the printer.
b. Downloading head resistance value data

Obtain resistance value data for the print head installed in the printer and then download it to the printer.
The print head has an individual serial number stamped on it. Check the serial number and obtain the
resistance value data for the same number.
c. Setting user mode items

Set items to be set under user mode.
For item details, see “Using the Operation Panel”(page 22).
If you know the settings before replacing the substrate, set the same settings to the new substrate.
d. Setting option connect mode items

Set items to be set under option connect mode.
For item details, see “Using Operation Panel”(page 22).
If you know the settings before replacing the substrate, set the same settings to the new substrate.
e. Setting and adjustment of service mode items

Set and adjust items to be set under service mode.
For item details, see “Using the Operation Panel"(page 22).
If you know the settings before replacing the substrate, set the same settings to the new substrate
f. Setting of the printing

Refer to Chapter “Avansia print calibration“ (page 100).

Step 8 – POWER SUPPLY – S10196
1. Carry out step 1-1 (page 110).
3. Unplug the power supply cable.

5. Put the new power supply back and carry out the steps in reverse.

Step 9 – HEAT ROLLER MODULE – S10248
1. Remove the ink ribbon and transfer film cassettes.
OPPOSED TO
OR
2. Check that the heat roller is at the lower position.


4. Unplug the main board and power supply cables. Undo the cables from the cable holders.
5. Remove the three screws of the rear door.

6. Open the rear door.
7. Undo the cables from the cable holder. Remove the two screws.

8. Unplug the two sensors.
9. Remove the three screws.

10. Undo the cables from the cables holder and unplug them.

12. Remove the heat roller horizontally.

13. To put the new heat roller module back carry out the step in reverse. Check that it is correctly in
place.

Step 10 – HEAT ROLLER – CP011845
1. Carry out Step 9-1 to step 9-11 (page 130).

2. Make a position marker (for the metal plate) and then remove both screws.
3. Remove the metal plate.

4. Disengage the right cover of the heat roller.
5. Disengage the spring to remove the left cover of the heat roller.

6. Remove the V-ring.
7. Remove the axis.

8. Cut the cable clamp.
9. Remove the two screws and the plastic film.

10. Pass the cables through the holes.
11. Remove the heat roller. Pay attention to the cables.

12. Pass the cable of the new heat roller through the holes.
13. Carry out Step 10-10 to step 10-6 in reverse.

14. Put the spring on the left cover of the heat roller.

15. Insert the spring then the cover. Check the position of the spring.
16. Insert the right cover of the heat roller.

17. Put the metal plate back.
18. Put the two screws back in, but do not tighten them. Adjust the position, using the position mark
made in step 10-2. Hold and tighten the two screws.
19. Carry out Step 9-11 to step 9-1 (page 130) in reverse.

Step 11 – CLEANING ROLLER STATION - S10197
1. Turn off the power.

2. Open the front cover
3. Remove the cleaning tape cassette (blue part).
4. Remove the cleaning tape cassette handle, lift it and pull.

5. Remove the screw and separate the two parts of the cleaning roller station.
6. Remove the two both cleaning rollers.
7. Put the bright cleaning roller then the matt roller.
8. Assemble the cleaning roller station and put the screw back.

Step 12 – OPTICAL SENSOR (SN9-SN12) – CP011847


4. Disengage gently the cables holder from the metal bottom plate.
5. Disengage gently the sensors support.

6. Unplug the sensors cables.
7. Remove the screws to replace the sensors.

Step 13 – OPTICAL SENSOR (SN6) – CP011854
1. Open the top cover (a) and remove card feeder (b).

4. Remove the two screws and lift the left front side cover to remove it.

6. Remove the screw of the sensor support.

7. Disengage gently the sensor support.
8. Unplug the sensor cable.

9. Unclip the sensor and remove it.

Step 14 – OPTICAL SENSOR (SN2, SN24) – CP011854-CP012327

3. Remove the cleaning tape cassette (blue part), lift and pull.

5. Remove the two black screws of the face cover to open the right-side cover.
6. Unplug the two sensors.


8. Disengage gently the sensors support.
9. Unclip the broken sensor.

10. Pay attention to the ground metal plate. It passes into the hole of the support.

Step 15 – DECURL MODULE – CP011976

3. Remove the cleaning tape cassette (blue part), lift and pull.
4. Remove the flip over wheel.

5. Remove the transfer film and the ink ribbon cassettes.
Good practice for cassette handling consists in making sure cassette reference posts remain
in original position when storing or manipulating the cassettes.
OPPOSED TO
OR

6. Remove the two screws of the operation panel cover.
7. Remove the screw and unplug the LCD mainboard cable.

8. Remove the eight screws of the face cover (remember the position of the two black screws).
9. Remove the face door and the face cover.

11. Remove the two screws of the metal plate.
12. Remove this screw (near the heat roller module).

13. Unplug these cables.

15. Find and unplug these two cables.
16. And unplug these one.

17. Pass the cables through the hole of the chassis.
18. Remove the screw of the caulking decurl axis.

19. Remember the decurl spring position.
20. Remove the plastic V-ring.

21. Remove the caulking decurl axis.
22. Pass the cables through the hole of the chassis to remove the decurl module.

23. Pass the cables of the new decurl module through the hole of the chassis.
24. Position the spring as shown below.

25. Insert the spring in the chassis and slide the axis through the spring and the decurl module.
26. Carry out step 15-20 to step 15-1 in reverse.

27. Put the springs and the levers in place: see picture below.

Step 16 – PRINT HEAD – S10143
It is necessary to download "Head resistance data", which is supplied along with the thermal
head, into PC.
In case download of "Head resistance data" is not performed properly, thermal head may be
damaged. Directly touching the end of the print head may deteriorate printing quality or cause
damage to the printer. Make sure to hold the print head by the frame when handling it.
Keep the print head CD. You will need it in case of main board replacement.
Before replacing the print head clean it to verify if the problem is not due to dust.
1. Open the door and remove the ink ribbon and transfer film cassettes.
OPPOSED TO
OR

2. Remove the screw of the print head cover.
3. Unplug the connector and remove the screw securing the print head. Then, remove the print head.

4. Remove the screw and the head cable from the holder.
5. Unplug the head cable.

6. Reconnect the head and put the head support back.
7. Put the screw back.

8. Check the presence of the spring before put the print head back.
9. Put the print head in place and put the screw back.

10. Plug the print head cable.
11. Put the print head cover back and its screw.

12. Plug the power cord and turn the power ON. Then, download the resistance value data provided
with the print head.
When your printer Firmware version is before Ver.4.1, please update it to Ver.4.1 or newer (available
on Evolis website).
In case firmware update is not performed properly, error indication of [Head Data Error] appears
on the printer.
13. If necessary, set the following parameters in service mode. For item details, see “Using the
operation panel"(page 22) and chapter “Avansia print calibration “(page 100).
a. Test Pattern X: Print position Adjustment

b. Test Pattern Y: Print Density
c. Test Pattern Z: Print Uniformity
d. Test Pattern U: Vertical Color Shifting Adjustment
e. Test Pattern D (Front & Back): Horizontal Shifting Adjustment
f. Test Pattern B: Edge line or faded line detection, Uniformity, Density

STEP 17 - BUSHING Ø6 Ø10 LG6 WITH FLATS – CP013577
2. Remove the white clip then remove the bushing, put in place the new bushing and the white clip.

STEP 18 – FRONT COVER - CP013456
1. Power off the printer.

2. Open the cover.
3. Remove both screws from the LCD protective panel and disengage it from the door.
4. Remove the ground cable and undo the grounding plate from the hooks (retrieve them).

5. Remove the thin V-rings (pay attention to not lose them) and remove the axles from their place.
6. Carry out the steps in reverse order. Pay attention to put the ground cable in its holder.

STEP 19 – ROLLER:PRINT PLATEN - CP013457
1. Open the front cover and remove both cassettes.
OPPOSED TO
OR
2. Tilt the roller print platen and maintain the pressure.

3. Remove the screw.
4. Pull gently the platen towards you and press on the ball bearing at the same time.
5. Tilt and remove it from the platen.

6. Retrieve the ball bearing then the spring from the roller.
7. Remove the print platen roller.

8. Locate the roller hole then tilt the roller platen.
9. Retrieve the V ring and put it on the new roller. Insert the side with the V-ring into the hole shown
above.

10. Put the spring back then the ball bearing.
11. Insert the ball bearing in the platen.

12. Press on the ball bearing and the platen then put the screw back.
13. Put the roller print platen back in place and verify that the roller turns freely.
14. Put the cassette back and print cards to verify the printing quality.

STEP 20 – ROLLER: FILM - CP013659
Be methodical for this replacement. There are great risks of losing parts. If you do not have the
tools or if the procedure seems too complicated, do not attempt the replacement.

4. Remove the flip over wheel.

5. Remove the ink ribbon and transfer film cassettes.
OPPOSED TO
OR
Gently pivot together the front and the face cover.

7. Retrieve the springs and the levers: see picture below.
8. Carry out steps 9-2 to 9-12 (page 130).

9. At the back of the printer undo the cables from their holder Remove the screw from the fan carter.
10. Remove the screw from the fan carter. Gently disengage the carter. Put the different modules on
the left of the printer.

11. Remove the plastic V-ring and then the black bearing. Then remove the V-ring and the
transparent washer. Disengage the belt from the pulley.
12. Remove both screws from sensors support. Gently disengage it from the axle.
13. Remove the following parts.
⋅ Cam Torque Limiter [1]

⋅ Cam One-way Clutch [2]
⋅ Cam Flange Pulley [3]
⋅ 1 V-ring [4]
⋅ 1 Parallel Pin [5]
⋅ 1 plastic Ring [6]
⋅ 1 bearing [7]

14. Disconnect the different cables shown ci-under and undo them from their holder.
15. Remove the seven screws shown ci under. Make a mark with a pen to easily find their place.
16. Gently separate the motor support to remove the belt.

17. Loosen both screws and remove the pulley. Pay attention: a good screwdriver is necessary to avoid
damaging the screw heads.
18. Remove the both V-rings (1) and then the ball bearing (2).
19. Remove the plastic ring (5), the gear (6), the parallel pin (7) and then the V-ring (8).

20. Remove both screws.
21. Remove the V-ring and then the ball bearing.
22. Remove the three screws from the film roller assembly.

23. Gently remove the film roller assembly. Remove the film roller and replace it by the new one.
Check you have all these parts.
24. Carry out the steps in reverse and print cards to verify the printing quality.
Pay attention to the steps below.
• Step 19: Centering the parallel pin before putting the gear.
• Step 17: put the pulley against the V-ring and gently tight the screws. A good screwdriver is
necessary to not damage the screws heads.
• Step 15: pay attention to not pinch the cables.
• Step12: put the belt around the cam flange pulley. Gently put the sensors support. Pay
attention to not break the sensors with the flag. Verify the flag position: Flat of the axis must
be upwards.
• Step 11: check both flat axis (1&2) is upwards, and the flag is in the good position (3). If it is not
correctly adjusted image displacement may occur or printer may get damage.

ROUTINE PRINTER CLEANING
Recommended cleaning cycle: After each ribbon/film replacement ore every 1000 cards.
Servicing accessory: Evolis Avansia Adhesive cleaning card.
Before cleaning, remove cards from the printer.

Evolis Avansia cleaning cards can only be used once.
The frequency and quality of cleaning are determining factors to prolong the life of the print
head, printer, prevent printing, transport and feeding issue. Special care should be taken for
this operation.
Follow the procedure below:
Access to User mode:

When the power starts and the printer turns on in Normal Mode, and [Ready] appears on the LCD Panel.
1. Press once on “Menu“.
2. “Printer info” is displayed: Press on
3. “Version” is displayed: Press on
4. “Cleaning” is displayed: Press on Set

5. “Cool down” is displayed; wait until the figure drops to 70 (around 10 mn if the printer is hot).
6. “Remove film” is displayed
7. Open the front cover (a) and remove the Transfer film (b) then close the front cover.
b
a
OPPOSED TO
OR

8. “Remove cards” is displayed
9. Open the black cover (a) open the feeder (b) and remove the cards (c).
10. “Cleaning Set Cleaning Card” is displayed
11. Remove the film protection from the Evolis Avansia adhesive cleaning card and insert it as shown
on the picture.

12. “Cleaning Set: Start” is displayed: Press on Set
13. “Cleaning Cleaning “is displayed: The cleaning starts automatically.
14. “Cleaning Complete” is displayed: The cleaning is completed, and the cleaning card is ejected.
15. Put back the cassettes, close the front cover (b) and put back the card (c).

16. Close the feeder (a) and the top cover (b). Your printer is ready to use.

Cleaning roller replacement
An adhesive cleaning roller is delivered with the Transfer film, it has to be installed each time
you change the ribbon.
1. Open the front cover.
2. Remove the cleaning tape cassette.

3. Lift up the tape spindle and remove the cleaning roller.
4. Put back the new cleaning roller.
5. Clip the cleaning roller.

6. Put back cleaning tape cassette (blue part).
7. Close the front cover.

MANUAL PRINTER CLEANING
Recommended cleaning cycle: Every 10000 cards or after each technical hardware
maintenance.
Servicing accessories: Evolis pre-saturated cleaning cards, cotton swabs, wipes, dry air
pressure spray.
Remove cards from the printer.

Cleaning cards can only be used once.
The frequency and quality of cleaning are determining factors to prolong the life of the print
head, printer, prevents printing and feeding issues. Special care should be taken for this
operation. Do not hesitate to use several pre-saturated cleaning cards if necessary.
Blow the different parts of the printer with a dry air pressure spray to remove dust before the
cleaning.
Cleaning cards can leave fine particles on the cleaned rollers. Printing a few cards after cleaning
helps remove them.

Feeding roller cleaning
1. Create the tool (with a plastic card and scissors) to simulate the door being closed.
2. Power on the printer.

b a

4. Open the door and insert the tool.
5. By using the operation panel go to the service mode, then Action check (see USING THE
OPERATION PANEL, page 22).
List of Action check used to clean the printer rollers:
Action Check PM1: Card PM1: Forward Feeder Roller

PM2: Forward
PM2: Card Flip over
PM2: Reverse
HB1: Forward
HB1: Card Transport rollers
HB1: Reverse
HB2: Forward
HB2: Film Film roller
HB2: Reverse
6. Select PM1 card to clean the feeder roller.

7. Use Evolis pre-saturated cleaning card. Press the feeder roller surface with the pre-saturated
cleaning card (keep firmly the cleaning card in your hand) and at the same time press on Set to
launch the motor. Run the motor as many times as necessary until the roller is clean.

Flip over rollers cleaning

b a

5. Open the trapdoor cover.

PM2: Forward
PM2: Card Flip over
PM2: Reverse
HB1: Forward
HB1: Reverse
HB2: Forward
HB2: Reverse
7. Select “PM2 card Reverse “to clean the flip over rollers.

8. Use Evolis pre-saturated cleaning card. Insert the Evolis pre-saturated cleaning card into the flip
over (keep firmly the cleaning card in your hand) and at the same time press on “Set “to launch
the motor. Run the motor as many times as necessary until the rollers are clean.
9. Select “PM2 card Forward “to clean the other flip over rollers.
10. Rotate the flip over wheel and locate the others flip over rollers as shown. Use Evolis pre-saturated
cleaning card. Insert the Evolis pre-saturated cleaning card into the flip over (keep firmly the
cleaning card in your hand) and at the same time press on “Set “to launch the motor. Run the
motor as many times as necessary until the rollers are clean.

Transport rollers cleaning

b a

5. Open the trapdoor cover. Tip over the decurl locker and lift the decurl module

PM2: Forward
PM2: Card Flip over
PM2: Reverse
HB1: Forward
HB1: Reverse
HB2: Forward
HB2: Reverse
7. Select “HB1 Card “to clean the transport rollers.

8. Use Evolis pre-saturated cleaning card. Press the transport rollers surface with the pre-saturated
cleaning card (keep firmly the cleaning card in your hand) and at the same time press on “Set “to
launch the motor. Run the motor as many times as necessary until the rollers are clean.
9. Insert a card into the exit slot and turn manually the roller with the transport wheel. keep firmly
the cleaning card in your hand.

Primary transfer rollers cleaning

4. Remove the Transfer film cassette and the ink ribbon cassette.

OPPOSED TO
OR
5. Cut the card lengthwise.


PM2: Forward
PM2: Card Flip over
PM2: Reverse
HB1: Forward
HB1: Reverse
HB2: Forward
HB2: Reverse
7. Select “HB2: Reverse “to clean the film roller.

8. Use Evolis pre-saturated cleaning cut card. Insert it under the film roller as shown below.
9. Press the film roller surface with the pre-saturated cleaning cut card (keep firmly the cleaning card
with your finger) and at the same time press on “Set “to launch the motor. Run the motor as many
times as necessary until the rollers are clean.

10. Insert a Evolis pre-saturated cleaning card or a wipe or a cleaning swab between print platen roller
and the print head. Clean the print platen roller surface by manually rotating it.
Do not hesitate to blow with a dry air pressure spray.
Printing a few cards after cleaning helps remove the fine particles deposited by the cleaning
cards on the rollers.

Cleaning rollers cleaning


5. Clean the rollers with Evolis wipes.
6. Put back the cleaning tape cassette.
7. Put back cleaning tape cassette (blue part).

8. Close the front cover.

Filter Cleaning
1. Turn off the printer.

2. Remove the filter cover on the rear of the printer.
3. Remove the filter from the filter cover.
4. Use a dry air pressure spray to clean the filter.

5. Put back the filter into the filter cover.
6. Put back the filter cover on the rear of the printer.

Print head cleaning
Directly touching the end of the print head may deteriorate printing quality or cause damage to
the printer. The print head is heated to a high temperature immediately after printing. Therefore,
do not begin cleaning the print head until it cools down.
1. Turn off the power

3. Remove the Transfer film cassette.
4. Remove the ink ribbon cassette.

OPPOSED TO
OR
5. Use an Evolis’ cotton swab to clean the heating element of the print head.

Area to clean with cotton swab
Be careful of static electricity when cleaning the print head to avoid issues such as electrostatic
damage to the print head.
Wait until the alcohol is completely dry before turning the power ON.

PRINTING TROUBLESHOOTTING
CASSETTE HANDLING GOOD PRACTICES
Avansia cassettes have to be handled with care because cassettes play a very important role in print and
lamination quality.
Cassettes have reference posts that have to remain in original position:

OPPOSED TO
OR
Cards and ribbons should be stored away from dust and heat.

Ribbon Key Error 67-05
- If message occurs at early beginning of initialization, the initialization probably is a discrepancy

between printer zone and ribbon key zone.
- If message is displayed after ribbon check (initialization process), then it’s more likely discrepancy
between ribbon type and ribbon type value from the key.
- If initialization reached the end and message is displayed during printer usage, it could then be
generated by RFID tag/reader.
“Solutions” consist in having key tag closer to the reader:

- Key maintained as close as possible to reader thanks to bits of card inserted in key slot extra space.
- Tag removed from key and stuck to slot with scotch tape.

COLOR SHIFTING
Depending of the design sent to the printer color shifting can be visible on printed card. This
de-synchronization can be noticed vertically or horizontally.
Refer to the example bellow:

Color shift: Cleaning
To prevent color shifting, complete printer cleaning cycle is advised.

Recommended cleaning cycle: Every 1000 cards or after each technical hardware maintenance.
The frequency and quality of cleaning are determining factors to prolong the life of the print head, printer,
prevent printing, transport and feeding issue.
See Primary transfer rollers cleaning procedure (page 215).
Performed the cleaning with Routine printer cleaning (page 198) and Manual printer cleaning (page 206).

Color shift: Adjustment
1. Vertical color shifting – Print Test U
The following card can be printed from LCD menu: Adjustment >> Position >> Print Test U.
Printed card shows 3 columns of lines printed with each panel in order to detect shifting from a panel to
another.
Check card and seek for the lines where black print covers exactly color print in each column.
If we zoom on previous example, we could notice:
Once the “most perfect” black line identified on the pattern, value of the “perfect” line can then be applied
as Color vertical shifting setting value: (Adjustment >> Position >> Color Shift VTC).

2. Horizontal color shifting – Print Test D
The following card can be printed from LCD menu: Adjustment >> Position >> Color Shift HRZ >> Shift HRZ
Front >> Print Test D.
Note that from Avansia Firmware version 5.6 exists an automatic color shifting adjustment (Image Setup
>> Color Shifting).
It is advised to activate this option.
• First reset any individual manel color shifting settings to 0.
• Activate (AUTO) color shifting from driver or LCD menu (Image Setup >> Color Shifting).
If color shifting is still noticeable with Automatic color shifting option activated, please keep option
activated and follow calibration steps for Vertical and/or Color shifting.

This card is used to check horizontal color shifting. Here is how to use it.
Goal of this card is to check the 6 areas with parallel lines printed in different colors (hence with different
panels). Each rectangle area should be perfect white and contain from left to right:

- 1 short yellow line (Y panel) and 1 short magenta line (M panel).
These 2 short lines should be printed with same alignment.

Same settings exist for both card side Adjustment >> Position >> Color Shift HRZ >> Shift HRZ
Back >> Print Test D-B. Each side should be set by application of the following steps.
On this example, we can notice magenta on left hand side of the areas and yellow on right hand side of
the areas. Also, the 2 Yellow and Magenta short lines are not lined up as it is supposed to.
On this example:
- Magenta panel shift towards right hand side => decrease M Shift Hrz value
- Yellow panel shifts towards left hand side => increase Y Shift Hrz value.
As same settings are available for both card sides, possible settings are the following:
- Y Shift Hrz-F: sets Yellow panel position for card front

- M Shift Hrz-F: sets Magenta panel position for card front
- C Shift Hrz-F: sets Cyan panel position for card front
- Y Shift Hrz-B: sets Yellow panel position for card back
- M Shift Hrz-B: sets Magenta panel position for card back
- C Shift Hrz-B: sets Cyan panel position for card back
Once fixed, Test card should be as following:

MISSING PRINTING
Missing printing or faded areas
Some areas on printed card show faded or missing printing areas.
Samples
Basically, this happens when less heat is applied on one side of the ribbon
1. Check if Uniformity setting make sense.

2. Replace the ink ribbon/ transfer film by a new one
3. Replace the cassette.
4. Check if the alignment of the print head support is
normal.

Missing printing: Metal plate adjustment
1. Power off the printer.

3. Remove the transfer film and ink ribbon cassettes.
OPPOSED TO
OR
4. Remove the 8 screws shown by red circles and remove inner cover.

5. Insert 1mm thickness gauge under 2 red arrows in the picture below. Then, fix 3 screws.
Caution:
Don't untighten all of 3 screws at the same time or the whole metal plate would move right
and left. So, it is recommended to tight just 2 screws (center and right or center and left) and
adjust metal plate eight one side (right/left) after the other.
Don’t touch the black

screw
Before After

Missing printing: White line(s) on the prints
1. Clean the print head (page 224).

2. Replace the print head (page 174).

Poor quality printing/output too pale
1. Make sure that "Head resistance data" (which is supplied along with the thermal head) have
been correctly downloaded into PC.
In case download of "Head resistance data" is not performed properly, thermal head may be
damaged.
2. Make sure that cards of suitable quality and compatibility are used.
3. Only use Evolis High Trust ribbons.
4. Clean the print head (page 224).
5. Only use an Evolis power cable.
6. Check that the power supply is not faulty.
7. Replace the print head (page 174).

Deprecated
Kindly note some machines (early SN) only have 2 screws (no center screw).
Same applies, adjust eight one side after the other by untightening only one screw from the side you need
to adjust.
Kindly note that if machine received a big shock (impact), 1mm eight wouldn’t be adequate value
anymore but 1.1mm, 1.2mm, etc.

COLORED WRINKLES
Colored wrinkles are visible on card surface.

Film cassette film tilt adjustment method
1. After printing about 20 sheets, remove the film cassette from the printer.
Check the direction of the film.
2. Loosen the fixing screw one turn, and then turn the adjustment dial to adjust.
Before adjustment, be sure to loosen the fixing screws.
If the adjustment dial is turned without loosening the screws, the internal parts may be
damaged. Do not loosen the fixing screw too much.

Guideline for adjusting the adjustment dial
Moving to the rear side Moving to the front side
Adjust only when necessary
Supply spool side adjustment dial

When the film moves to
the front side

the rear side

the rear side

the front side
Winding spool side adjustment dial
Basically, adjust only on the winding spool side. The supply side is
adjusted only when further adjustment is required or when the
supply side is skewed after printing.
3. Fix the adjustment dial fixing screws.

4. After about 20 sheets are printed again, the tilt state of the film is checked. It is OK if it slightly hits
the flange. I the adjustment is insufficient, repeat the above procedure from step 2 to increase the
adjustment value.
Adjustable dial can be used up to 5 notches

Do not turn more than a notch.

Color wrinkles: Cleaning
To prevent color wrinkles, complete printer cleaning cycle is advised.
Recommended cleaning cycle: Every 1000 cards or after each technical hardware maintenance.
The frequency and quality of cleaning are determining factors to prolong the life of the print head, printer,
prevent printing, transport and feeding issue.
See Primary transfer rollers cleaning procedure (page 215).
Performed the cleaning with Routine printer cleaning (page 198) and Manual printer cleaning (page 206).
Color wrinkles: Color ribbon
Replace the color ribbon by a new one.
Color wrinkles: Print head
Check if printhead manufacturer is TDK (early SN) or not:
TDK printheads are known to generate color wrinkle more often than current printheads assembled in
Avansia printer.
Replace printhead by a new one (page 174).

Deprecated
Color wrinkles: Plastic bearing replacement procedure (from plastic to metal)
Place a ribbon cassette on the desk like this.
Remove the e-ring with straight slot driver, slide the plastic bearing and remove it.
Slide the peeling pin like below and remove it from the cassette.

Insert the ball bearing in the new peeling pin and the E-ring with long-noise plier (only one edge of the
peeling pine).
Insert the new peeling pin to the sheet metal slit like below.
（Cautions) When the peeling pin is installed, do not scratch

the pin surface by rubbing to the sheet metal edge strongly.
Insert the ball bearing to the sheet metal
Insert the ball bearing to the other side of the sheet metal and the E-ring with long-nose plier:

Color wrinkles: Creased ribbon
Ribbon crease is generated by too much heat applied during primary transfer.
This is more often noticed when printing dense images. Printhead heats up high and ribbon get loosened
(stretched) by heat excess.

CLEAR WRINKLES
Depending of the design sent to the printer transparent wrinkles can be visible on printed card.
This issue occurs during secondary transfer (lamination).

Clear wrinkles: Clear film
Replace the clear film by a new one.
Clear wrinkles: cassettes
1. It is possible to print even if one of the two cassettes is not well inserted in the printer.
There is no error massage to tell that the cassette is not well inserted.
In that case an horizontal brown strip on 1/5 of the printed card and retransfer wrinkles appear
(especially if the clear film cassette is not well inserted).
2. Test with a new cassette.

Clear wrinkles: used film rolls
Check used film roll.
Normal appearance is a bulge on each side:
If bulge is only on one side, then used film is winded with a bad hence pulled with a bad angle.

Clear wrinkles: cassettes
If cassette reference post is torn, then it creates an angle when film is pulled. This may make the film
crease which generates clear wrinkles during lamination.
Cassettes have reference posts that have to remain aligned in original position:

IMPORTANT: CASSETTE HANDLING GOOD PRACTICES
Avansia cassettes have to be handled with care because cassettes play a very important role in print and
lamination quality.
Basically, good practice for film cassette handling consists in making sure cassette reference posts remain
in original position when storing or manipulating the film cassette.
OPPOSED TO
OR

Clear wrinkles: Adjustment
See Edge line or faded line detection (page 236) Uniformity, Density – Test Pattern B.

LAMINATION ISSUE
Area(s) without printing are visible on cards surface. Be careful, can easily be confused with Rip-off issue.

Check card types:
From LCD menu you can select card type settings.
Card types offered by Avansia are presets:
• PVC 30mil/0.76
• PET-G 30mil
• PET 30mil/0.76
• PC 30mil/0.76
• Composite PVC
In case none of cars type presets apply to customer card type, exists other card types which are
customizable (speed and heat).
Speed can be set from 15mm/s to 50mm/s.
Heat temperature can be set from -15 to 11.
When selecting card type CARD1 / CARD2 / CARD3 from LCD menu, each time you can set
speed and/or heat if needed.

Rubbing mark
On some printed cards mostly in case of dense designs you may notice a matte area. This generally occurs
on right side of the printed card and more often looks like a matte vertical stripe 4-5 mm wide very close
to card right edge.
Below is a very obvious example of it:
Clear film picture matching with rubbing card sample above.

This issue occurs during secondary transfer when separate layer separates from base film.
Sometimes cohesive failure happens under some conditions like high density image (primary transfer
heat alters RT film structure), wrong transferring temperature, card material.
This cohesive failure part looks matte (or whitish) and should not be confused with edge line,
check below an example of Rubbing mark vs. Edge line:
RUBBING MARK EDGE LINE
Solution: Setting lower density for primary transfer or setting secondary transfer temperature higher.
1. Setting color density at primary transfer lower
Service mode>>Adjustment>>Density>>Adj Density YMC>>Set
2. Setting secondary transfer temperature higher

User mode>>card Setup>>Card Type1>>Card1(25, +8)
Card1(25, +8) is same setting as Card type PVC and which heat roller heat is 185 degrees.
Ex: Starting from Card1(25, +10) and increasing temperature step by step.
By making transportation speed slow, lamination time would be longer and has an effect on
secondary transfer problem.
Both rising transfer temperature and making transportation speed slow have an effect on card
curling. It may require setting decurl accordingly.

Heat roller
Rhythmic patterns indicate heat roller issue.
Carry out Step 9 (page 130) or Step 10 (page 137): Heat roller replacement.

Clear film
Replace the clear film by a new one.
Card quality
The cards may have surface defaults, replace the cards by new cards.
Be sure that the cards used match with the printer specifications.
Keep cards away from dust and heat.

EDGE LINE
An edge line may be visible at the end of the printing card. This line can disappear with a print pos card
adjustment.
Example card:

Black stains on cards / Ripoff
On above printed cards can be noticed:
• ripped off areas usually located where color and real black meet on the design.
• black stains on card edge.
This issue comes from printhead heat management between YMC and K panels. A new feature was
introduced in firmware version 5.5 (and higher) which makes sure printhead cools down enough before
printing with K panel: User mode>>Image Setup>>BK Sub-Heat Adj.
If on design you notice black stains on cards, especially on designs that don’t use K panel, please check
and adjust "BK Sub-Heat Adj" to "-40" in printer settings: User mode >> Image Setup >> BK Sub-Heat Adj
If you notice this issue and/or after Avansia printer firmware upgrade to 5.5 firmware version (and higher),
check the following parameter is set with adequate value (-40 or below):
User mode >> Image Setup >> BK Sub-Heat Adj >> -40

If you notice black stains on cad edge with designs that don’t use K panel at all, issue is
generated for the same reason (printhead heat management between YMC and K panels):
Once BK Sub-Heat Adj set to -40 (or below) above issue should disappear.

LOADING CARDS PROBLEMS
1. Check the card thickness gauge setting

Incorrect setting of the card thickness gage can lead to loading problems. We advise to check the card
thickness in order to set the gauge correctly.
2. Clean the printer

Cleaning the printer may resolve loading problems due to excessive amounts of dirt in various parts of
the internal items.
3. Check card compatibility

Check that the dimensions and their composition is compatible with the printer.
4. Check the feeder is compatible with the size of the feeding roller.
5. Check the sensors
6. Check the card feeder

A damaged feeder can lead to loading problems.

AVANSIA DRIVER SETTINGS
• From Windows control panel >> Devices and Printers, right click on “Evolis Avansia” instance and
select “Printing Preferences” to gain access to Avansia driver HMI:
• First driver tab allows to perform basic settings such as page orientation.
• Please note that despite set on single side print, Avansia printer will still print dual sided. Activation
of dual sided print in the driver will only allow to set graphical settings for front and back of the
card, with possible different settings between front and back.

Graphics tabs functionalities
Using the printing settings and tools to configure the printing system.
Color settings from Graphics (front side)
• Brightness: will decrease/increase design brightness.

• Contrast: will decrease/increase design highlights and shadows.
• Saturation: will decrease/increase design vividness.

Black panel settings:
Please note that any functionality using area setting should be used under pixel unit (not inch
nor mm) otherwise result may not be accurate.
• Black Printing Selection
• BLACK conversion area

Allows to set BLACK conversion area. Default setting for this conversion area is for the whole
card and applies following settings:
⋅ All Black text: Black text will be printed using K panel.

⋅ Black and white: Monochrome image or picture will be printed with K panel.
⋅ All black line:
⋅ All graphical black: any black dot from image or picture will be printed with K panel
• No-BLACK conversion area (No-BLACK 1 / 2 / 3)

Allows to set card areas where previous BLACK conversion settings will not apply. Basically, in
selected area, black dots will be printed without the use of K panel hence will create black with
combination of YMC panels.

• Print color in grayscale
When selected, this option will convert all colors in grayscale.
⋅ Grayscale (CMY)
Colour data is converted in grayscale and printed with YMC panels.
⋅ Black(K)
Colour data is converted in grayscale and printed with K panel.
• BLACK printing only
When selected, this option will enforce use of black (K) panel only.
• Threshold
Binary Conversion by Fixed value (128 gradation).
• Pattern dithering
Binary conversion by dithering pattern.
• Error diffusion
Binary Conversion by Error diffusion.
• Custom
Algorithm to convert Binary data from output data of Application by Attribute of data is
selectable. Click (Custom) for Setting and display Custom Setting Menu.

No-transfer area setting:
• Area (1 / 2 / 3 / 4 / 5):
Allows to set areas where inhibitor (I) panel will apply. Basically, it will be areas where secondary
transfer (lamination) will not transfer printed RT film.

UV layer transfer
• UV layer bitmap file (No gradation)

Allows to select monochrome bitmap file that will be used as UV pattern (static pattern).
• UV layer bitmap file (With gradation)

Allows to select grayscale/color bitmap file that will be used as UV pattern (static pattern).
⋅ Gamma:
Applies Gamma table data to printer color data in order to change printout color tone.
Setting is specified from 0.4 to 2.2 in 0.2 step.
Optional gamma data can be selected and used.
An optional gamma table file size is 768 bytes (256 bytes x 3 colors).
Gamma file extension is "*.gmm".

Configuration tab
• Type of ribbon:
Displays ribbon type read from ribbon key.
• Color matching:
This can be used to solve colorimetry when printed colors do not meet expectations.
• Yellow:
Range covers -3 to +3.
The more value is decreased, the more printed designs will turn blue.
The more value is increased, the more printed designs will turn yellow.
• Magenta:
The more value is decreased, the more printed designs will turn green.
The more value is increased, the more printed designs will turn pink.
• Cyan:
The more value is decreased, the more printed designs will turn sky blue.
The more value is increased, the more printed designs will turn red.
• Black:

• Graphical Edge Adjustment:
This setting can be used to obtain sharper or smoother printed designs.
Affects Image Setup >> Sharpness setting.
• Color printing quality:
Displays current printer setting for <parameter>
• Black printing quality:
Displays current printer setting for <parameter>
• Card type:
Displays current printer setting for Card Type (secondary transfer = lamination settings).
Allows to select available card types from the combo list.
• Printer information:
Displays printer firmware version and card count.
• Card type(s)
This setting is used to select the good type of card.

Maintenance tab
• Printing test:
Evolis card printer graphical test card.

• Printer details:
• Ribbon details:

• Printer operation panel (User Mode)
Almost a copy of printer LCD menu settings though broken down in a different manner, displays
current printer settings:
• Printer Info
• Version
• Printer Setup
• Image Setup
• Ribbon Setup
• Card Setup
• Heater Setup
This screen is only available when printer is in “Ready” status. If LCD menu is displayed on printer,
then this menu is not accessible from the driver. Basically, it is LCD menu XOR Printer operation
panel.
• Printer Info
Displays ribbon and film capacities and card counter information.
⋅ Card Count: Displays current printer card count since last reset.
⋅ Total Count: Displays printer total card count.
⋅ Ribbon capacity: displays remaining ribbon capacity (ribbon key tag read)
⋅ Film capacity: displays remaining film capacity calculation

• Version
Displays Printer information:
⋅ Main Version: printer firmware version

⋅ Printer S/N: printer serial number
⋅ Printhead S/N: printhead serial number
⋅ Magnetic encoder: displays magnetic encoder presence (CONNECTED / DISCONNECTED)
⋅ Chip port#1: displays chip port#1 (smart card encoder) status (CONNECTED / DISCONNECTED)
⋅ Chip port#2 displays chip port#2 (smart card encoder) status (CONNECTED / DISCONNECTED)
⋅ External box: display external box status (CONNECTED / DISCONNECTED)
External box option is not available for sale from Evolis

• Printer Setup:
⋅ Buzzer: Activate or deactivate printer buzzer.

⋅ Power Save Mode: Power save mode selection.
Available settings are HEATER OFF or PRINTER OFF. If printer remains idle enough to reach
Power Save Time limit, shuts down heater or printer accordingly.
⋅ Power Save Time: Power Save Mode time limit (in minutes).
⋅ Vertical Offset: =printPos VTC
⋅ Horizontal Offset: =PrintPos HRZ

• Image Setup
This menu displays current print settings but also allows to modify it.

• Ribbon Setup
⋅ Ribbon type:
Displays current ribbon type read from ribbon key.
⋅ Film type:
Allows to set RT film, Clear Film or Holographic Film.
⋅ Ribbon Near End:
Allows to set warning threshold for near empty Ribbon.
⋅ Film Near End:
Allows to set warning threshold for near empty Film.

• Card Setup
⋅ Card type:
Allows to select card type (secondary transfer = lamination) from the combo list.
⋅ Decurl (Front|Back):
Allows to check/modify decurl settings. Please note that decurl settings may require adjustments
when changing from one sided print to double sided prints and/or when changing card type
settings.
⋅ Standard card exit:
Selection of ejected card exit.
⋅ Error card exit:
Selection of rejected card exit.
⋅ Set card side:
Selection of the side of the card
⋅ Card eject side:
Selection of visible side when card is ejected.
According to selected side, may add extra card transportation moves to flip over to have selected
side shown on ejection.

• Heater Setup
This is where customizable card types can be set from the driver.
As a reminder, card types of presets correspondence is as following:
“Transportation Speed” and “Heat Roller Temperature” have different preset value depending on Heat
roller version (revision) installed in the printer. Version (revision number) can be checked from below
menu:

Following preset value are applied under expected general usage environment (outside temperature:
23°C). Please note these values are slightly changed according to outside temperature.
Outside temperature detected by printer can be checked with [User mode -> Image Setup -> Test Print
(PatU)] where temperature is “A'A” value from "USB vVVV nNNNNNN cCCCCCC sSS tTTT rRR fFF hHH
aAA/A'A'"
Temperature setting allows to move from -15 to +11, each degree translates into 2°C modification for the
heat roller.

Printer Utilities
From Windows control panel >> Devices and Printers, right click on “Evolis Avansia” instance and select
“Properties” to gain access to Avansia driver HMI:
• Create a LOG file.
• Printer firmware update.

• Ribbon Utilities.
• Miscellaneous.
Printer status monitor is Avansia service which is functionally depending on Windows spooler and allows
to display real time printer status while printing:

BLOCK PLAN FOR ELECTRIC PARTS

MAIN BOARD PLAN

FIND TECHNICAL INFORMATION ONLINE
If you need additional technical help, you will find a great deal of information on using and
troubleshooting Evolis printers under the SUPPORT section on the Evolis website at
www.evolis.com.
This section offers downloads of the latest versions of firmware, print drivers, and user manuals,
videos about using and maintaining Evolis printers, and an FAQ* section giving answers to the
most frequently asked questions.

www.evolis.com

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Recycling of end-of-life products

Read closely this manual.

Accessories supplied with your printer:

• Power supply unit - SWITCHBOX Type F10723-A or CWT Type KPL-065M.

1. Card input feeder

Connecting the output hopper Connecting the reject box

Connection to the power supply

1. Connect the power cable to the printer.

The printer switches to hibernation mode after 60 minutes in standby mode.

Overall Explanation Basic specifications

Mechanism components and functions

Secondary transfer unit

Primary transfer unit

Transfert unit Unit color Name

• Secondary transferring unit

• Card feeder unit

• Flip card unit

• Card ejection units

• Unit for mounting optional parts

• RFID Key holder

Cassettes have reference posts that must remain in original position:

Primary Transfer Feed Roller (Platen Roller)

[1] [2] [3]

Secondary Transfer Assembly

No. Name Function

Up/down operation control

[1] [2] [3]

13. The card is fed and ejected by the Card

Name Key operation Function

Normal mode Normal mode displays print

• Switching menus of the same level

Menu Submenu Setting or Status (display) Possible values

Printer Info Card count Reset (YES / NO)

Total Count Status

Ribbon Capacity Status

Film capacity Status

Main Version Display FW version

Printer S/N Display printer SN

Printhead S/N Display printhead SN

Magnetic Encoder Connection status

Chip port#1 Connection status

Chip port#2 Connection status

External Box Connection Status

Cleaning Cool Down Status

Power Save Mode HEATER OFF / PRINTER OFF

Power Save Time max = 60 minutes 5 to 60

Vertical Offset = Print Pos VTC -22 to 22

Horizontal Offset = Print Pos HRZ -20 to 20

Color Shift VTC -8 to 8

Black Shift HRZ -20 to 20

Color Shift HRZ ON|OFF

Y Shift HRZ-F -30 to 30

M Shift HRZ-F -30 to 30

C Shift HRZ-F -30 to 30

Y Shift HRZ-B -30 to 30

M Shift HRZ-B -30 to 30

C Shift HRZ-B -30 to 30

Bk Sub-Heat Adj. -260 to 0

Test Print (PatU)

Test Print (User)

Film Type NORMAL / HOLOGRAM

Ribbon end (%) 0 to 20