Agricultural Crops Production NCII

COURSE DESIGN
COURSE TITLE : AGRICULTURAL CROPS PRODUCTION
NOMINAL DURATION : 336 hours
QUALIFICATION : NC II
COURSE DESCRIPTION :
This course is designed to enhance the knowledge, desirable attitudes and skills
of performing nursery operations, planting crops, caring and maintaining crops and carrying
out harvest and post harvest operations. It also includes competencies in workplace
communication, teamwork, safety in the use of hand tools and equipment, housekeeping
and processing of farm wastes.
ENTRY REQUIREMENTS :
Trainees or students wishing to enroll in this course should possess the following
requirements.
• Able to read and write;

• With good moral character;
• Ability to communicate, both oral and written
• Physically fit and mentally healthy as certified by a Public Health Officer
1
COURSE STRUCTURE:
BASIC COMPETENCIES
(18 hours)
Unit of Module Title Learning Outcomes Nominal
Duration
Competency
1. Participate in 1.1 Participating in 1.1 Obtain and convey workplace 4 hours

workplace workplace information.
communication communication
1.2 Complete relevant work related
documents.
1.3 Participate in workplace

meeting and discussion.
2. Work in a team 2.1 Working in a 2.1 Describe and identify team role 4 hours
environment team and responsibility in a
environment
team.
2.2 Describe work as a team

member.
3. Practice career 3.1 Practicing career 3.1 Integrate personal objectives 4 hours
professionalism professionalism with organizational goals.
3.2 Set and meet work priorities.
3.3 Maintain professional growth
and development
4. Practice occupational 4.1 Practicing 4.1 Identify hazards and risks 6 hours
health and safety occupationa
l health and 4.2 Evaluate hazard and risks
safety
4.3 Control hazards and risks
4.4 Maintain occupational health

and safety awareness
2
COMMON COMPETENCIES
(58 hours)
Duration
Competency
1. Apply safety 1.1 Applying safety 1.1 Apply appropriate safety 12 hours
measures in measures in measures while working in
farm operations farm operations
farm
1.2 Safe keep/dispose tools,

materials and outfit.
2. Use farm tools 2.1 Using farm tools 2.1 Prepare and use farm tools 12 hours
and equipment and equipment
2.2 Prepare and operate farm
equipment
2.3 Perform preventive

maintenance
procedures/practices
3. Perform 3.1 Performing 3.1.1 Perform estimation 11 hours

estimation and estimation
basic calculation and basic 3.1.2 Perform basic workplace
calculation calculations
4. Process farm 4.1 Processing farm 4.1 Collect farm wastes 12 hours
wastes wastes
4.2 Identify and segregate wastes
4.3 Treat and process farm wastes
4.4 Perform housekeeping
5. Perform record 5.1 Performing 5.1 Carry out inventory activities 11 hours
keeping record keeping
5.2 Maintain production record
5.3 Prepare financial records
CORE COMPETENCIES
(260 hours)
Duration
Competency
1. Perform nursery 1.1 Performing 1.1. Prepare nursery tools, farm

operations nursery implements and simple
operations equipment
1.2. Maintain nursery facilities
1.3. Handle seeds/planting
material
1.4. Prepare growing media
1.5. Conduct propagation
activities
2. Plant crops 2.1 Planting crops 2.1 Prepare land for planting
2.2 Conduct field lay-out
2.3 Dig holes
2.4 Perform direct seeding
2.5 Transplant seedlings
3. Care and maintain 3.1 Caring and 3.1. Apply pest control measure
crops maintaining 3.2. Apply fertilizer
crops 3.3. Water crops
3.4. Perform pruning
3.5. Perform physical growth
enhancing practices
4. Carry-out harvest 4.1 Carry-out 4.1. Perform pre – harvest
and postharvest harvesting and operations
operations post-harvesting 4.2. Perform harvesting activity
operations 4.3. Perform postharvest
operation
4.4. Monitor storage pest and
diseases
RESOURCES:
TOOLS EQUIPMENT MATERIALS
25 Budding knife 5 units Soil moisture and pH 25 Petri dish

PCS meter PCS
12 Bolo 5 Wheel barrow 25 Calculator

PCS pcs.
5 Basin 2 Comb-tooth 5 Puncher

PCS harrow units
10 Broomstick 1 Hand tractor 100 Seedling tray with different

pcs. pcs. holes
25 pcs. Pail-12Li. 5 Knapsack sprayer 10 m. Agri bag/plastics

Cutting tools 5 units Hand sprayer 1000 PE bag with different sizes
pcs.
5 pcs. Pruning saw 1 Power sprayer 10 Growing media (50 kg.)

sacks
5 pcs. Hedge shear 1 Grass cutter 1 Rooting hormone

bottle
5 pcs. Kitchen knife 1 Overhead sprinkler 25 pcs. Basket
5 Fruit crate 1 Sprinkler mist 20 m. Fish net

PCS
5 Harvesting 1 Button dripper 5 pcs. Strainer

SETS tools
25 Hat 1 LCD/Overhead 10 Plastic sheet

PCS projector kilos
5 Knapsack 11 Over head 5 Fungicides

PCS sprayer projector (OHP) BOTTL
ES
25
5 Knife 1 Portable chain PAIRS Gloves
SETS saw
5 Light hoe 1 Post-Harvest Growing media (garden

PCS treatment 5 SACKS soil, sewed sand, compost,
equipment soil, manure and
sawdust/rice husk
5 PCS
2 Moisture meter 1 Power sprayer Killing bottles
PCS
2 Petri-dish 1 Rotavator
PCS
5 PCS
3 pH meter 1 Service vehicle Marking pens
PCS
25 PCS
5 Pick mattock 1 Sorting Masks
PCS equipment
5 SACKS
5 Picking knife 2 Spike tooth Mulching material
PCS harrow
25 M
1 Plow 1 Storage room Hair nets
2 Plumbing tools 1 Surface irrigation Packaging materials,

SETS system assorted
5
Post-Harvest 1 Tractor/Carabao Pail
treatment tools
5
SETS
5 RIMS
25 Protective coat 1 Typewriter Paper/bond
PCS
25
Protective Pencil
gadgets
25
PCS
25
5 Pruning TRAINING Pens
PCS shears MATERIALS
5
5PCS Rake 25 Brochures BOTTLE
Pesticides/Insecticides
S
5 PCS
10 Scissors 2 Instructional Pieces of cloth
PCS supplies &
materials
100
5 Seed bed 2 Visual aids Plastic bag
1 SET
5 Seedling tray 5 Reference Plumbing supplies
materials/ Books
(Kinds of Tropical
Crops/Fruits)
250
10 Shovel 5 Reference Pots
manuals (first aid
kit with reference
manual)
15 Sprinklers 5 Data (Data on Propagating media

result of soil 5 SACKS (garden soil, sawdust,
analysis) sand, compost, coconut
coir)
3 SACKS
2 Step ladder 5 Procedural Rice hull
manuals
3 ROLLS
Storage 5 Soil samples Rope, (small, med. Large)
analysis
2 tools/cabinet
3
25 Transplanting BOXES
Rubber band
PCS
tools
25
Trowel PAIRS Rubber boots
Rubber knots
25
SACKS
Sacks
5
BOXES
Sample of matured
vegetable crops
5 Seed box
BOXES
Seedlings, assorted
2 PACKS
PER
Seeds
CROP
5
Soil auger
5ROLLS
String
5
BOTTLE
Tetrazolium chemical
S
Transplanting supplies
5 PCS
Detergent, liquid and
powder soap
5 PCS
Brush
ASSESSMENT METHODS:
• INTERVIEWS/
• OBSERVATION/ DEMONSTRATION
• DEMONSTRATION
• WRITTEN EXAMINATION
• CHECK WORKPLACE RECORD
• Through direct observation and oral interview

• Portfolio
COURSE DELIVERY:
• Modular
• Individualized and Self-paced
• Demonstration
• Lecture
• Discussion
• Peer teaching/mentoring
TRAINER’S QUALIFICATIONS:
• Must be a holder of Agricultural Crops Production NC II or its equivalent

• Must have undergone training on Training Methodology I (TM I)
• Must be computer literate
• Must be physically and mentally fit
• *Must have at least 2 years job/industry experience
• Must be a civil service eligible (for government position or appropriate
professional license issued by the Professional Regulatory Commission)
* Optional. Only when required by the hiring institution.
TRAINING FACILITIES
AGRICULTURAL CROP PRODUCTION NC II
BASED ON CLASS SIZE 25 STUDENT’S/TRAINEE’S

SPACE REQUIREMENT SIZE IN METERS AREA IN TOTAL
SQ. AREA
METERS IN SQ.
METER
S
A. BUILDING PERMANENT 170.30
STUDENT/TRAINEE WORKING 2.00 X 2.00 PER 4.00 PER 100.00

SPACE STUDENT/TRAINE STUDEN
E T
LEARNING RESOURCE CENTER 3.00 X 5.00 15.00 15.00
FACILITIES/EQUIPMENT/CIRCULATI 39.30
ON (30% OF TEACHING
ACCOMMODATION)
STORE ROOM 4.00 X 4.00 16.00 16.00
5 SQ. M. / 125.00 125.00

B. EXPERIMENTAL LAND AREA TRAINEE
UNIT OF COMPETENCY : RECEIVE AND RESPOND TO WORKPLACE

COMMUNICATIONS
CODE : 500311101
MODULE TITLE : RECEVING AND RESPONDING TO WORKPLACE

COMMUNICATIONS
This module covers the knowledge, skills and
MODULE DESCRIPTOR :
attitudes required to receive, respond and act on
verbal and written communication.
NOMINAL DURATION : 54 hours
SUMMARY OF LEARNING OUTCOMES :
Upon completion of this module the students/trainees will be able to:
LO1. Follow routine spoken messages
LO2. Perform workplace duties following written notice
BASIC COMPETENCIES
UNIT OF COMPETENCY : PARTICIPATE IN WORKPLACE COMMUNICATION

UNIT CODE : 500311105
UNIT DESCRIPTOR : This unit covers the knowledge, skills and attitudes required to gather, interpret
and convey information in response to workplace requirements.
SUMMARY OF LEARNING OUTCOMES:
LO1: OBTAIN AND CONVEY WORKPLACE INFORMATION
LO2: PARTICIPATE IN WORKPLACE MEETINGS AND DISCUSSIONS
LO3: COMPLETE RELEVANT WORK RELATED DOCUMENTS

LO1: Obtain and convey workplace information
ASSESSMENT CONTENTS CONDITIONS METHODOLOGIES ASSESSMENT
CRITERIA METHODS
1.1 Specific and 2.1 Effective The following Group discussion Competency
relevant information communication resources Interaction MUST be
is accessed from 2.2 Different MUST be assessed
appropriate sources. modes of provided: 4.1 through:
1.2 Effective communication Fax machine 5.1 Direct
questioning, active 2.3 Written 4.2 Telephone observation with
listening and communication 4.3 Writing questioning 5.2
speaking skills are 2.4 materials 4.4 Oral interview
used to gather and Organizational Internet and written test
convey information. policies
1.3 Appropriate 2.5
medium is used to Communication
transfer information procedures and
and ideas systems
1.4 Appropriate non- 2.6 Technology
verbal relevant to the
communication is enterprise and
used. the individual’s
1.5 Appropriate lines work
of communication responsibilities
with supervisors and
colleagues are
identified and
followed.
1.6 Defined
workplace
procedures for the
location and storage
of information are
used. 1.7 Personal
interaction is carried
out clearly and
concisely.
LO2: Participate in workplace meetings and discussions

CRITERIA METHODS
2.1 Team meetings 2.1 Effective The following Group discussion Competency
are attended on time. communication resources Interaction MUST be
2.2 Own opinions 2.2 Different MUST be assessed
are clearly expressed modes of provided: 4.1 through:
and those of others communication Fax machine 5.1 Direct
are listened to 2.3 Written 4.2 Telephone observation with
without interruption. communication 4.3 Writing questioning 5.2
2.3 Meeting inputs 2.4 materials 4.4 Oral interview
are consistent with Organizational Internet and written test
the meeting purpose policies
and established 2.5
protocols. Communication
2.4 Workplace procedures and
interactions are systems
conducted in a 2.6 Technology
courteous manner. relevant to the
2.5 Questions about enterprise and
simple routine the individual’s
workplace work
procedures and responsibilities
maters concerning
working conditions
of employment are
asked and
responded to. 2.6
Meetings outcomes
are interpreted and
implemented
LO3: Complete relevant work related documents

CRITERIA METHODS
3.1 Range of forms 2.1 Effective The following Group discussion Competency
relating to conditions communication resources Interaction MUST be
of employment is 2.2 Different MUST be assessed
completed modes of provided: 4.1 through:
accurately and communication Fax machine 5.1 Direct
legibly. 2.3 Written 4.2 Telephone observation with
3.2 Workplace data communication 4.3 Writing questioning 5.2
is recorded on 2.4 materials 4.4 Oral interview
standard workplace Organizational Internet and written test
forms and policies
documents. 3.3 2.5
Basic mathematical Communication
processes are used procedures and
for routine systems
calculations. 3.4 2.6 Technology
Errors in recording relevant to the
information on enterprise and
forms/ documents the individual’s
are identified and work
properly acted upon. responsibilities
3.5 Reporting
requirements to
supervisor are
completed according
to organizational
guidelines.
UNIT OF COMPETENCY : WORK IN A TEAM ENVIRONMENT UNIT CODE :

500311106
UNIT DESCRIPTOR : This unit covers the skills, knowledge and attitudes to
identify role and responsibility as a member of a team.
LO1: Describe team role and scope
LO2: Identify own role and responsibility within team
LO3: Work as a team member

LO1: Describe team role and scope
CRITERIA METHODS
1.1 The role and 2.1 The following Group discussion Competency may
objective of the Communication resources Interaction be assessed
team is identified process 2.2 MUST be through:
from available Team structure provided: 5.1 Observation
sources of 2.3 Team roles 4.1 Access to of the individual
information. 1.2 2.4 Group relevant member in
Team parameters, planning and workplace or relation to the
reporting decision making appropriately work activities
relationships and 3.1Communicate simulated of the group 5.2
responsibilities are appropriately, environment Observation of
identified from consistent with where simulation and
team discussions the culture of assessment can or role play
and appropriate the workplace take place 4.2 involving the
external sources. Materials participation of
relevant to the individual
proposed member to the
activity or tasks attainment of
organizational
goal
5.3 Case studies
and scenarios as
a basis for
discussion of
issues and
strategies in
teamwork
LO2: Identify own role and responsibility within team

CRITERIA METHODS
2.1 Individual role 2.1 The following Group discussion Competency may
and responsibilities Communication resources Interaction be assessed
within the team process 2.2 MUST be through:
environment are Team structure provided: 5.1 Observation
identified. 2.3 Team roles 4.1 Access to of the individual
2.2 Roles and 2.4 Group relevant member in
responsibility of planning and workplace or relation to the
other team decision making appropriately work activities
members are 3.1Communicate simulated of the group 5.2
identified and appropriately, environment Observation of
recognized. consistent with where simulation and
2.3 Reporting the culture of assessment can or role play
relationships within the workplace take place 4.2 involving the
team and external Materials participation of
to team are relevant to the individual
identified. proposed member to the
activity or tasks attainment of
organizational
goal
5.3 Case studies
and scenarios as
a basis for
discussion of
issues and
strategies in
teamwork
:
LO3 Work as a team member
CRITERIA METHODS
3.1 Effective and 2.1 The following Group discussion Competency may
appropriate forms Communication resources Interaction be assessed
of communications process 2.2 MUST be through:
used and Team structure provided: 5.1 Observation
interactions 2.3 Team roles 4.1 Access to of the individual
undertaken with 2.4 Group relevant member in
team members who planning and workplace or relation to the
contribute to decision making appropriately work activities
known team 2.5Communicate simulated of the group 5.2
activities and appropriately, environment Observation of
objectives. consistent with where simulation and
3.2 Effective and the culture of assessment can or role play
appropriate the workplace take place 4.2 involving the
contributions made Materials participation of
to complement relevant to the individual
team activities and proposed member to the
objectives, based on activity or tasks attainment of
individual skills and organizational
competencies and goal
workplace context. 5.3 Case studies
3.3 Observed and scenarios as
protocols in a basis for
reporting using discussion of
standard operating issues and
procedures. strategies in
3.4 Contribute to teamwork
the development of
team work plans
based on an
understanding of
team’s role and
objectives and
individual
competencies of the
members.
UNIT OF COMPETENCY : PRACTICE CAREER PROFESSIONALISM
UNIT CODE : 500311107
UNIT DESCRIPTOR : This unit covers the knowledge, skills and attitudes in promoting career
growth and advancement.
LO1: Integrate personal objectives with organizational goals

LO2: Set and meet work priorities
LO3: Maintain professional growth and development
LO1:
Integrate personal objectives with organizational goals
CRITERIA METHODS
1.1 Personal 2.1 Work values The following Group discussion Competency may be
growth and work and ethics (Code of resources MUST Interaction assessed through:
plans are Conduct, Code of be provided: 5.1 Portfolio
pursued towards Ethics, etc.) 4.1 Workplace Assessment
improving the 2.2 Company or assessment 5.2 Interview
qualifications set policies location 4.2 5.3 Simulation/Roleplays
for the 2.3 Company Case 5.4 Observation with
profession. operations, studies/scenarios questioning
1.2 Intra and procedures and 5.5 Third Party Reports
interpersonal standards 5.6 Exams and Tests
relationships are 2.4Fundamental
maintained in rights at work
the course of including gender
managing sensitivity 2.5
oneself based on Personal hygiene
performance practices 2.6
evaluation. Appropriate
1.3Commitment practice of
to the personal hygiene
organization and 2.7 Intra and
its goal is Interpersonal skills
demonstrated in 2.8Communication
the performance skills
of duties.
LO2
ASSESSMENT CONTENTS CONDITIONS METHODOLOGIES
CRITERIA
2.1 Competing 2.1 Work values The following Group discussion
demands are and ethics (Code of resources MUST Interaction
prioritized to Conduct, Code of be provided:
achieve personal, Ethics, etc.) 4.1 Workplace
team and 2.2 Company or assessment
organizational policies location 4.2
goals and 2.3 Company Case
objectives. 2.2 operations, studies/scenarios
Resources are procedures and
utilized standards
efficiently and 2.4Fundamental
effectively to rights at work
manage work including gender
priorities and sensitivity 2.5
commitments. Personal hygiene
2.3 Practices practices 2.6
along economic Appropriate
use and practice of
maintenance of personal hygiene
equipment and 2.7 Intra and
facilities are Interpersonal skills
followed as per 2.8Communication
established skills
procedures
: Set and meet work priorities

LO3:
Maintain professional growth and development

CRITERIA METHODS
3.1 Trainings 2.1 Work values The following Group discussion Competency may be
and career and ethics (Code of resources MUST Interaction assessed through:
opportunities Conduct, Code of be provided: 5.1 Portfolio
are identified Ethics, etc.) 4.1 Workplace Assessment
and availed of 2.2 Company or assessment 5.2 Interview
based on job policies location 4.2 5.3 Simulation/Roleplays
requirements. 2.3 Company Case 5.4 Observation with
3.2 Recognitions operations, studies/scenarios questioning
are procedures and 5.5 Third Party Reports
sought/received standards 5.6 Exams and Tests
and 2.4Fundamental
demonstrated as rights at work
proof of career including gender
advancement. sensitivity 2.5
3.3 Licenses Personal hygiene
and/or practices 2.6
certifications Appropriate
relevant to job practice of
and career are personal hygiene
obtained and 2.7 Intra and
renewed. Interpersonal skills
2.8Communication
skills
UNIT OF COMPETENCY : PRACTICE OCCUPATIONAL HEALTH AND SAFETY PROCEDURES
UNIT CODE : 500311108
UNIT DESCRIPTOR : This unit covers the outcomes required to comply with regulatory and
organizational requirements for occupational health and safety.
LO1: Identify hazards and risks

LO2: Evaluate hazards and risks
LO3: Control hazards and risks LO4:
Maintain OHS awareness
LO1:
Identify hazards and risks
CRITERIA METHODS
1.1 Safety 2.1 OHS procedures The following Group discussion Competency may be
regulations and and practices and resources MUST Interaction assessed through: 5.1
workplace safety regulations be provided: Portfolio Assessment
and hazard 2.2 PPE types and 4.1 Workplace or 5.2 Interview
control practices uses assessment 5.3 Case Study/Situation
and procedures 2.3 Personal location 4.2
are clarified and hygiene practices OHS
explained based 2.4 Hazards/risks personal records
on organization identification and 4.3 PPE 4.4
procedures. control 2.5 Health
1.2Hazards/risks Threshold records
in the workplace Limit Value -TLV
and their 2.6 OHS indicators
corresponding 2.7 Organization
indicators are safety and health
identified to protocol 2.8
minimize or Safety
eliminate risk to consciousness
co- workers, 2.9 Health
workplace and consciousness 3.1
environment in Practice of
accordance with personal hygiene
organization 3.2 Hazards/risks
procedures. identification and
1.3 Contingency control skills
measures during 3.3 Interpersonal
workplace skills
accidents, fire 3.4Communication
and other skills
emergencies are
recognized and
established in
accordance with
organization
procedures.
Evaluate hazards and risks
CRITERIA METHODS
LO2:
2.1 Terms of 2.1 OHS procedures The following Group discussion Competency may be
maximum and practices and resources MUST Interaction assessed through: 5.1
tolerable limits regulations be provided: Portfolio Assessment
which when 2.2 PPE types and 4.1 Workplace or 5.2 Interview
exceeded will uses assessment 5.3 Case Study/Situation
result in harm or 2.3 Personal location 4.2
damage are hygiene practices OHS
identified based 2.4 Hazards/risks personal records
on threshold identification and 4.3 PPE 4.4
limit values (TLV). control 2.5 Health
2.2 Effects of the Threshold records
hazards are Limit Value -TLV
determined. 2.6 OHS indicators
2.3 OHS issues 2.7 Organization
and/or concerns safety and health
and identified protocol 2.8
safety hazards Safety
are reported to consciousness
designated 2.9 Health
personnel in consciousness 3.1
accordance with Practice of
workplace personal hygiene
requirements and 3.2 Hazards/risks
relevant identification and
workplace OHS control skills
legislation. 3.3 Interpersonal
skills
3.4Communication
skills
Control hazards and risks

CRITERIA METHODS
LO3:
3.1 Occupational 2.1 OHS procedures The following Group discussion Competency may be
Health and Safety and practices and resources MUST Interaction assessed through: 5.1
(OHS) procedures regulations be provided: Portfolio Assessment
for controlling 2.2 PPE types and 4.1 Workplace or 5.2 Interview
hazards/risks in uses assessment 5.3 Case Study/Situation
workplace are 2.3 Personal location 4.2
consistently hygiene practices OHS
followed. 2.4 Hazards/risks personal records
3.2 Procedures identification and 4.3 PPE 4.4
for dealing with control 2.5 Health
workplace Threshold records
accidents, fire Limit Value -TLV
and 2.6 OHS indicators
emergencies are 2.7 Organization
followed in safety and health
accordance with protocol 2.8
organization Safety
OHS policies. consciousness
3.3 Personal 2.9 Health
protective consciousness 3.1
equipment (PPE) Practice of
is correctly used personal hygiene
in accordance 3.2 Hazards/risks
with identification and
organization OHS control skills
procedures and 3.3 Interpersonal
practices. skills
3.4 Appropriate 3.4Communication
assistance is skills
provided in the
event of a
workplace
emergency in
accordance with
established
organization
protocol.
LO4: Maintain OHS awareness
CRITERIA METHODS
4.1 Emergency- 2.1 OHS procedures The following Group discussion Competency may be
related drills and and practices and resources MUST Interaction assessed through: 5.1
trainings are regulations be provided: Portfolio Assessment
participated in as 2.2 PPE types and 4.1 Workplace or 5.2 Interview
per established uses assessment 5.3 Case Study/Situation
organization 2.3 Personal location 4.2
guidelines and hygiene practices OHS
procedures. 4.2 2.4 Hazards/risks personal records
OHS personal identification and 4.3 PPE 4.4
records are control 2.5 Health
completed and Threshold records
updated in Limit Value -TLV
accordance with 2.6 OHS indicators
workplace 2.7 Organization
requirements. safety and health
protocol 2.8
Safety
consciousness
2.9 Health
consciousness 3.1
Practice of
personal hygiene
3.2 Hazards/risks
identification and
control skills
3.3 Interpersonal
skills
3.4Communication
skills
COMMON COMPETENCIES
UNIT OF COMPETENCY : IMPLEMENT AND MONITOR INFECTION- CONTROL
POLICIES AND PROCEDURES
UNIT CODE : HCS323201
UNIT DESCRIPTOR : This unit is concerned with infection control responsibilities of

employees with supervisory accountability to implement and monitor infection control
policy and procedures in a specific work unit or team within an organization. This unit does
not apply to a role with organization-wide responsibilities for infection control policy and
procedure development, implementation or monitoring.
LO1: Provide information to the work group about the organization's

infection control policies and procedures
LO2: Integrate the organization's infection control policy and procedure into
work practices
LO3: . Monitor infection control performance and implement improvements

in practices
LO1: Provide information to the work group about the organization's infection control
policies and procedures
CRITERIA METHODS
1.1 Relevant 2.1 Working The following Group discussion Competency may be
information knowledge, resources MUST Interaction assessed through:
about the consistent with the be provided: 5.1 Observation with
organization's elements of 4.1 Workplace questioning 5.2
infection control competence, of infection control Interview
policy and the organization's and health and 5.3 Portfolio
procedures, and applicable safety policies 5.4 Demonstration with
applicable infection control and procedures questioning
industry codes of policy and 4.2 Waste
practice are procedures and management
accurately and relevant industry procedures 4.3
clearly explained codes of practice Food safety
to the work 2.2 The hierarchy procedures 4.4
group. risk control Other
1.2 Information measures from organizational
about identified most to least policies and
hazards and the preferred, that is, procedures 4.5
outcomes of elimination, Duties
infection risk engineering statements
assessments is controls, and/or job
regularly administrative descriptions
provided to the control, and lastly,
work group. personal
1.3 Opportunity protective
is provided for equipment
the work group 2.3 Knowledge of
to seek further infection risks and
information on control measures
workplace in specific work
infection control unit and related
issues and work processes
practices. 2.4 The
significance of
patient
confidentiality in
relation to
infection control
2.5 The
significance of
other management
systems and
procedures for
infection control
2.6 Literacy levels
and
communication
skills of work
group members
and consequent
suitable
communication
techniques
2.7 Organizational
procedures for
monitoring,
training 2.8 Basic
understanding of
communicable
disease
transmission
LO2: Integrate the organization's infection control policy and procedure into work practices
CRITERIA METHODS
2.1 2.1 Working The following Group discussion Competency may be
Infectioncontrol knowledge, resources MUST Interaction assessed through:
policies and consistent with be provided: 5.1 Observation with
procedures are the elements of 4.1 Workplace questioning 5.2
implemented by competence, of infection control Interview
supervisor and the organization's and health and 5.3 Portfolio
members of the applicable safety policies 5.4 Demonstration with
work group. 2.2 infection control and procedures questioning
Liaison is policy and 4.2 Waste
maintained with procedures and management
person relevant industry procedures 4.3
responsible for codes of practice Food safety
organization- 2.2 The hierarchy procedures 4.4
wide infection risk control Other
control. measures from organizational
2.3 The most to least policies and
Supervisor's preferred, that is, procedures 4.5
coaching support elimination, Duties
ensures that engineering statements
individuals/teams controls, and/or job
are able to administrative descriptions
implement control, and lastly,
infection control personal
practices. 2.4 protective
Work equipment
procedures are 2.3 Knowledge of
adopted to reflect infection risks and
appropriate control measures
infection control in specific work
practice. unit and related
2.5 Issues raised work processes
through 2.4 The
consultation are significance of
dealt with and patient
resolved promptly confidentiality in
or referred to the relation to
appropriate infection control
personnel for 2.5 The
resolution. significance of
2.6 Workplace other
procedures for management
dealing with systems and
infection control procedures for
risks and infection control
hazardous events 2.6 Literacy levels
are implemented and
whenever communication
necessary. 2.7 skills of work
Employees group members
and consequent
are encouraged to suitable
report communication
infection risks and techniques
to improve 2.7 Organizational
infection control procedures for
procedures monitoring,
training 2.8 Basic
understanding of
communicable
disease
transmission
LO3: Monitor infection control performance and implement improvements in practices

CRITERIA METHODS
3.1 Infection 2.1 Working The following Group discussion Competency may be
control knowledge, resources MUST Interaction assessed through:
hazardous events consistent with be provided: 5.1 Observation with
are investigated the elements of 4.1 Workplace questioning 5.2
promptly to competence, of infection control Interview
identify their the organization's and health and 5.3 Portfolio
cause in applicable safety policies 5.4 Demonstration with
accordance with infection control and procedures questioning
organization policy and 4.2 Waste
policy and procedures and management
procedures. 3.2 relevant industry procedures 4.3
Work procedures codes of practice Food safety
to control 2.2 The hierarchy procedures 4.4
infection risks risk control Other
are monitored to measures from organizational
ensure most to least policies and
compliance. 3.3 preferred, that is, procedures 4.5
Work procedures elimination, Duties
are regularly engineering statements
reviewed and controls, and/or job
adjusted to administrative descriptions
ensure control, and lastly,
improvements in personal
infection control protective
practice. equipment
3.4 Supervisor 2.3 Knowledge of
provides infection risks and
feedback to team control measures
and individuals on in specific work
compliance unit and related
issues, changes in work processes
work procedures 2.4 The
and infection significance of
control patient
outcomes. confidentiality in
3.5 Training in relation to
work procedures infection control
is provided as 2.5 The
required to significance of
ensure other
maintenance of management
infection control systems and
standards. 3.6 procedures for
Inadequacies in infection control
work procedures 2.6 Literacy levels
and infection and
control measures communication
are identified, skills of work
group members
and consequent
corrected or suitable
reported to communication
designated techniques
personnel. 2.7 Organizational
3.7 Records of procedures for
infection control monitoring,
risks and incidents training 2.8 Basic
are accurately understanding of
maintained as communicable
required. disease
3.8 Aggregate transmission
infection control
information
reports are used
to identify
hazards, to
monitor and
improve risk
control methods
and to indicate
training needs
UNIT OF COMPETENCY: RESPOND EFFECTIVELY TO DIFFICULTY/CHALLENGING BEHAVIOR

UNIT DESCRIPTOR : This unit of competency covers the knowledge, skills and attitudes
required to effectively respond to difficult or challenging behavior of patients.
LO1: Plan responses LO2: Apply response LO3: Report

and review incidents
LO1: Plan responses

CRITERIA METHODS
1.1 Responses 2.1 OSH and issues The following Group discussion Competency MUST be
are planned to relating to difficult resources MUST Interaction assessed through:
instances of and challenging be provided: 5.1 Observation with
difficult or behavior 4.1 Access to questioning
challenging 2.2 Patient issues relevant 5.2 Demonstration with
behavior to which need to be workplace or questioning
maximize the referred to an appropriately
availability of appropriate simulated
other health environment
appropriate staff professional 2.3 where
and resources. Ability to interpret assessment can
1.2 Specific and follow the take place 4.2
manifestations of instructions and Relevant
difficult or guidance of health institutional
challenging professionals policy,
behavior are involved with the guidelines,
identified and care of patient / procedures and
strategies client protocols 4.3
appropriate to 3.1 Effectively Emergency
these behaviors using techniques response
are planned as for monitoring procedures and
required. own service area employee
1.3 Safety of self including client support
and others is satisfaction arrangements
given priority in 3.2 Speaking in a
responding to firm, diplomatic
difficult or and culturally
challenging appropriate
behavior manner
according to 3.3 Remaining
institutional calm and positive
policies and in adversity 3.4
procedures. Thinking and
responding
quickly and
strategically 3.5
Remaining alert
to potential
incidents of
difficult or
challenging
behavior
3.6 Monitoring
and/or
maintaining
security
equipment
3.7 Working with
others and
displaying
empathy with
patient and
relatives
LO2: Apply response

CRITERIA METHODS
2.1 Difficult or 2.1 OSH and The following Group discussion Competency MUST be
challenging issues relating to resources MUST Interaction assessed through:
behavior is dealt difficult and be provided: 5.1 Observation with
with promptly, challenging 4.1 Access to questioning
firmly and behavior relevant 5.2 Demonstration with
diplomatically in 2.2 Patient issues workplace or questioning
accordance with which need to be appropriately
institutional policy referred to an simulated
and procedures. appropriate environment
2.2Communication health where
is used effectively professional 2.3 assessment can
to achieve the Ability to take place 4.2
desired outcomes interpret and Relevant
in responding to follow the institutional
difficult or instructions and policy,
challenging guidance of guidelines,
behavior. health procedures and
2.3 Appropriate professionals protocols 4.3
strategies are involved with the Emergency
selected to suit care of patient / response
particular instances client procedures and
of difficult or 3.1 Effectively employee
challenging using techniques support
behavior. for monitoring arrangements
own service area
including client
satisfaction
3.2 Speaking in a
firm, diplomatic
and culturally
appropriate
manner
3.3 Remaining
calm and positive
in adversity 3.4
Thinking and
responding
quickly and
strategically 3.5
Remaining alert
to potential
incidents of
difficult or
challenging
behavior
3.6 Monitoring
and/or
maintaining
security
equipment
3.7 Working with
others and
displaying
empathy with
patient and
relatives
LO3: Report and review incidents

CRITERIA METHODS
3.1 Incidents are 2.1 OSH and issues The following Group discussion Competency MUST be
reported relating to difficult resources MUST Interaction assessed through:
according to and challenging be provided: 5.1 Observation with
institutional behavior 4.1 Access to questioning
policies and 2.2 Patient issues relevant 5.2 Demonstration with
procedures. which need to be workplace or questioning
3.2 Incidents are referred to an appropriately
reviewed with appropriate simulated
appropriate staff health environment
and suggestions professional 2.3 where
appropriate to Ability to interpret assessment can
area of and follow the take place 4.2
responsibility are instructions and Relevant
made. guidance of health institutional
3.3 Debriefing professionals policy,
mechanisms and involved with the guidelines,
other activities care of patient / procedures and
are used and client protocols 4.3
participated in. 3.1 Effectively Emergency
3.4 Advice and using techniques response
assistance is for monitoring procedures and
sought from own service area employee
legitimate including client support
sources when satisfaction arrangements
appropriate. 3.2 Speaking in a
firm, diplomatic
and culturally
appropriate
manner
3.3 Remaining
calm and positive
in adversity 3.4
Thinking and
responding
quickly and
strategically 3.5
Remaining alert
to potential
incidents of
difficult or
challenging
behavior
3.6 Monitoring
and/or maintaining
security
equipment
3.7 Working with
others and
displaying
empathy with
patient and
relatives
UNIT OF COMPETENCY : APPLY BASIC FIRST AID
UNIT DESCRIPTOR : This unit covers the knowledge, skills and attitudes required to provide
an initial response where First Aid is required. In this unit it is assumed that the First Aider is
working under the supervision and/or according to established workplace First Aid
procedures and policies.
LO1: Assess the situation

LO2: Apply basic first aid techniques
LO3: Communicate details of the incident
Assess the situation

CRITERIA METHODS
LO1:
1.1 Physical 2.1 Basic anatomy The following Group discussion Competency may be
hazards to self and physiology resources MUST Interaction assessed through:
and casualty’s 2.2 Company be provided: 5.1 Demonstration with
health and safety standard operating 4.1 Access to questioning 5.2
are identified. procedures (SOPs) relevant work Interview
1.2 Immediate 2.3 Dealing with station 5.3 Third Party Report
risks to self and confidentiality 4.2 Relevant 5.4 Portfolio
casualty’s 2.4 Knowledge of institutional
occupational the First Aiders’ policies,
health and safety skills limitations guidelines,
(OSH) are 2.5 OSH legislation procedures and
minimized by and regulations 2.6 protocol
controlling the How to gain access 4.3 Equipment
hazard in to and interpret and materials
accordance with material safety relevant to the
OSH data sheets 2.7 proposed
requirements. Resuscitation 2.8 activities
1.3 Casualty’s Safe manual
vital signs and handling of
physical casualty
condition are 2.9 Consideration
assessed in of the welfare of
accordance with the casualty 3.1
workplace Report
procedures preparation
3.2Communication
skills
3.3Interpreting and
using listed
documents
: Apply basic first aid techniques

CRITERIA METHODS
LO2
1.1 Physical 2.1 Basic anatomy The following Group discussion Competency may be
hazards to self and physiology resources MUST Interaction assessed through:
and casualty’s 2.2 Company be provided: 5.1 Demonstration with
health and safety standard operating 4.1 Access to questioning 5.2
are identified. procedures (SOPs) relevant work Interview
1.2 Immediate 2.3 Dealing with station 5.3 Third Party Report
risks to self and confidentiality 4.2 Relevant 5.4 Portfolio
casualty’s 2.4 Knowledge of institutional
occupational the First Aiders’ policies,
health and safety skills limitations guidelines,
(OSH) are 2.5 OSH legislation procedures and
minimized by and regulations 2.6 protocol
controlling the How to gain access 4.3 Equipment
hazard in to and interpret and materials
accordance with material safety relevant to the
OSH data sheets 2.7 proposed
requirements. Resuscitation 2.8 activities
1.3 Casualty’s Safe manual
vital signs and handling of
physical casualty
condition are 2.9 Consideration
assessed in of the welfare of
accordance with the casualty 3.1
workplace Report
procedures preparation
3.2Communication
skills
3.3Interpreting and
using listed
documents
Communicate details of the incident

CRITERIA METHODS
LO3:
3.1 Appropriate 2.1 Basic anatomy The following Group discussion Competency may be
medical and physiology resources MUST Interaction assessed through:
assistance is 2.2 Company be provided: 5.1 Demonstration with
requested using standard operating 4.1 Access to questioning 5.2
relevant procedures (SOPs) relevant work Interview
communication 2.3 Dealing with station 5.3 Third Party Report
media and confidentiality 4.2 Relevant 5.4 Portfolio
equipment. 3.2 2.4 Knowledge of institutional
Details of the First Aiders’ policies,
casualty’s skills limitations guidelines,
condition and 2.5 OSH legislation procedures and
management and regulations 2.6 protocol
activities are How to gain access 4.3 Equipment
accurately to and interpret and materials
conveyed to material safety relevant to the
emergency data sheets 2.7 proposed
services/relieving Resuscitation 2.8 activities
personnel. Safe manual
3.3 Reports to handling of
supervisors are casualty
prepared in a 2.9 Consideration
timely manner, of the welfare of
presenting all the casualty 3.1
relevant facts Report
according to preparation
established 3.2Communication
company skills
procedures. 3.3Interpreting and
using listed
documents
UNIT OF COMPETENCY : MAINTAIN HIGH STANDARDS OF PATIENT/CLIENT SERVICES UNIT
CODE : HCS323204
UNIT DESCRIPTOR : This unit covers the knowledge, skills and attitudes required in the
maintenance of high standards of patient/client services.
LO1: Communicate appropriately with patients/clients

LO2: Establish and maintain good interpersonal relationship with
patient/clients
LO3: Act in a respectful manner at all times
LO4: Evaluate own work to maintain a high standard of

patient/client service
LO1 Communicate appropriately with patients/clients

CRITERIA METHODS
:
1.1 Effective 2.1 Roles and The following Group discussion Competency may be
communication responsibilities of resources MUST Interaction assessed through:
strategies and self and other be provided: 4.1 5.1 Demonstration with
techniques are workers within the Access to questioning 5.2
identified and organization 2.2 relevant Interview
used to achieve When client / workplace or 5.3 Third party report
best patient issues appropriately
patient/client need to be simulated
service outcomes. referred to an environment
1.2 Complaints appropriate health where
are responded to professional assessment can
in accordance 2.3 Organizational take place.
with policies and 4.2 Relevant
organizational procedures for government and
policy to ensure privacy and organizational
best service to confidentiality of policy guidelines,
patient/clients. information procedures and
1.3 Complaints provided by protocols
are dealt with in patients and others 4.3 Any relevant
accordance with 2.4 Knowledge of legislation in
established cultures relevant to relation to
procedures. the particular service delivery
1.4 Interpreter service
services are 2.5 Institutional
accessed as policy on patient
required. rights and
1.5 Action is responsibilities 2.6
taken to resolve Establishing and
conflicts either maintaining
directly, where a relationships,
positive outcome taking into
can be account individual
immediately differences
achieved, or by 2.7 Using effective
referral to the listening
appropriate techniques 2.8
personnel. Using appropriate
1.6 Participation verbal and non
in work team is verbal
constructive and communication
collaborative and styles
demonstrates an 2.9 Interpreting
understanding of and following the
own role. instructions and
guidance of health
professionals
involved with the
care of patients /
clients
3.1 Oral and
written
communication 3.2
Problem solving
skills required
include the ability
to use available
resources and
prioritize workload
3.3 Dealing with
conflict
3.4 Working with
others and
displaying empathy
with patient and
relatives
:
LO2 Establish and maintain good interpersonal relationship with patient/clients

CRITERIA METHODS
1.7 Rapport is 2.1 Roles and The following Group discussion Competency may be
established to responsibilities of resources MUST Interaction assessed through:
ensure the self and other be provided: 4.1 5.1 Demonstration with
service is workers within the Access to questioning 5.2
appropriate to organization 2.2 relevant Interview
and in the best When client / workplace or 5.3 Third party report
interests of patient issues appropriately
patient/clients. need to be simulated
2.1 Effective referred to an environment
listening skills are appropriate health where
used to ensure a professional assessment can
high level of 2.3 Organizational take place.
effective policies and 4.2 Relevant
communication procedures for government and
and quality of privacy and organizational
service. confidentiality of policy guidelines,
2.2 Patient/client information procedures and
concerns and provided by protocols
needs are patients and others 4.3 Any relevant
correctly 2.4 Knowledge of legislation in
identified and cultures relevant to relation to
responded to the particular service delivery
responsibly and service
according to 2.5 Institutional
established policy on patient
procedures and rights and
guidelines. responsibilities 2.6
2.3 Effectiveness Establishing and
of interpersonal maintaining
interaction is relationships,
consistently taking into
monitored and account individual
evaluated to differences
ensure best 2.7 Using effective
patient/client listening
service outcomes. techniques 2.8
Using appropriate
verbal and non
verbal
communication
styles
2.9 Interpreting
and following the
instructions and
guidance of health
professionals
involved with the
care of patients /
clients
:
3.1 Oral and
written
communication 3.2
Problem solving
skills required
include the ability
to use available
resources and
prioritize workload
3.3 Dealing with
conflict
3.4 Working with
others and
displaying empathy
with patient and
relatives
LO3 Act in a respectful manner at all times

CRITERIA METHODS
3.1 Respect for 2.1 Roles and The following Group discussion Competency may be
differences is responsibilities of resources MUST Interaction assessed through:
positively, actively self and other be provided: 4.1 5.1 Demonstration with
and consistently workers within the Access to questioning 5.2
demonstrated in organization 2.2 relevant Interview
all work. When client / workplace or 5.3 Third party report
3.2Confidentiality patient issues appropriately
and privacy of need to be simulated
patient/client is referred to an environment
maintained. appropriate health where
3.3 Courtesy is professional assessment can
demonstrated in 2.3 Organizational take place.
all interactions policies and 4.2 Relevant
with procedures for government and
patient/client. 3.4 privacy and organizational
Assistance with confidentiality of policy guidelines,
the care of information procedures and
patient/client provided by protocols
with challenging patients and others 4.3 Any relevant
behaviors is 2.4 Knowledge of legislation in
provided in cultures relevant to relation to
accordance with the particular service delivery
established service
procedures. 2.5 Institutional
3.5 Techniques policy on patient
are used to rights and
manage and responsibilities 2.6
minimize Establishing and
aggression. maintaining
relationships,
taking into
account individual
differences
2.7 Using effective
listening
techniques 2.8
Using appropriate
verbal and non
verbal
communication
styles
2.9 Interpreting
and following the
instructions and
guidance of health
professionals
involved with the
care of patients /
clients
:
3.1 Oral and
written
communication 3.2
Problem solving
skills required
include the ability
to use available
resources and
prioritize workload
3.3 Dealing with
conflict
3.4 Working with
others and
displaying empathy
with patient and
relatives
LO4 Evaluate own work to maintain a high standard of patient/client service
CRITERIA METHODS
4.1 Advice and 2.1 Roles and The following Group discussion Competency may be
assistance is responsibilities of resources MUST Interaction assessed through:
received or sought self and other be provided: 4.1 5.1 Demonstration with
from appropriate workers within the Access to questioning 5.2
sources on own organization 2.2 relevant Interview
performance. When client / workplace or 5.3 Third party report
4.2 Own work is patient issues appropriately
adjusted, need to be simulated
incorporating referred to an environment
recommendations appropriate health where
that address professional assessment can
performance 2.3 Organizational take place.
issues, to maintain policies and 4.2 Relevant
the agreed procedures for government and
standard of privacy and organizational
patient support. confidentiality of policy guidelines,
information procedures and
provided by protocols
patients and others 4.3 Any relevant
2.4 Knowledge of legislation in
cultures relevant relation to
to the particular service delivery
service
2.5 Institutional
policy on patient
rights and
responsibilities 2.6
Establishing and
maintaining
relationships,
taking into
account individual
differences
2.7 Using effective
listening
techniques 2.8
Using appropriate
verbal and non
verbal
communication
styles
2.9 Interpreting
and following the
instructions and
guidance of health
professionals
involved with the
care of patients /
:
clients
3.1 Oral and
written
communication 3.2
Problem solving
skills required
include the ability
to use available
resources and
prioritize workload
3.3 Dealing with
conflict
3.4 Working with
others and
displaying empathy
with patient and
relatives
CORE COMPETENCIES
UNIT OF COMPETENCY : PLAN THE HILOT WELLNESS PROGRAM OF CLIENT/S
UNIT DESCRIPTOR : This unit describes the knowledge, skills and attitudes required to
consult with client/s and select and sequence a range of hilot wellness techniques as a
program.
LO1: Assess/Interview client LO2: Determine the hilot

wellness program LO3: Confirm hilot wellness
program
LO1: Assess/Interview client
CRITERIA METHODS
1.1 When necessary, 2.1 Hilot History and The following Group discussion Competency
hilot is explained to Development, resources MUST Interaction MUST be assessed
client in simple terms Framework be through any two
1.2 Relevant 2.2 Personal Hygiene provided: of the following:
information is and Prevention of 4.1 Access to 4.1Demonstratio
obtained from the Cross Infections 2.3 relevant n with
client to determine The provisions workplace or questioning 4.2
their relevant to appropriately Oral
expectations/requir Occupational Health simulated questioning/Inter
ements. and Safety Regulations environment view
1.3 Hilot wellness 2.4 Workplace policies where 4.3 Third Party
services and and procedures in assessment can Report
products are regard to the selection take place. 4.4 Written
explained to the and sequencing of hilot 4.2 Relevant Report
client. wellness massage government
1.4 services and
Contraindications are 2.5 Appearance and organizational
identified, discussed management of policy
with the client and contra-indications and guidelines,
referred to an adverse effects 2.6 procedures and
appropriate Pre- and post protocols 4.3
professional where requirements for Any relevant
required. recommended hilot legislation in
1.5 Special needs of wellness massage relation to
the client are services service delivery
identified. 2.7 Anatomy,
physiology and
pathology of the skin
and skin structures and
biomechanics as it
relates to hilot
wellness services,
including:
2.7.1 a simplified cross-
section of skin 2.7.2
glands as they relate to
basic skin function
2.7.3 phases of growth,
cell renewal, healing of
skin and factors
affecting epidermal
mitosis 2.7.4 normal
process of skin ageing
and structural change
2.7.5 percutaneous
absorption and factors
affecting penetration
of cosmetics
2.8 Basic nutrition and
the relationship
between nutrition and
skin, particularly foods
which may have an
effect on the skin or
which may be
contraindicated in
combination with
relevant skin conditions
or products used in a
hilot wellness service
3.1 Applying hilot
principles to the
selection and
sequencing of hilot
wellness services 3.2
Responding to contra-
indications and
adverse effects
3.3 Sequencing hilot
wellness service to
meet the needs of the
client and make
efficient use of
furnishings and
paraphernalia
3.4 Communications
skills to consult with
client to select hilot
wellness massage
service and make
recommendations
3.5 Language, literacy
and numeracy skills
relevant to the role and
workplace
requirements
LO2: Determine the hilot wellness program

CRITERIA METHODS
2.1 Hilot wellness 2.1 Hilot History and The following Group discussion Competency
service Development, resources MUST Interaction MUST be assessed
recommendations Framework be through any two
are discussed with 2.2 Personal Hygiene provided: of the following:
client. and Prevention of 4.1 Access to 4.1Demonstratio
2.2 Treatment/s are Cross Infections 2.3 relevant n with
agreed and The provisions workplace or questioning 4.2
scheduled with relevant to appropriately Oral
client. Occupational Health simulated questioning/Inter
2.3 Pre-hilot wellness and Safety Regulations environment view
advice and post-hilot 2.4 Workplace policies where 4.3 Third Party
wellness advice is and procedures in assessment can Report
provided to client regard to the selection take place. 4.4 Written
according to the hilot and sequencing of hilot 4.2 Relevant Report
wellness program. wellness massage government
2.4 Hilot wellness services and
program is recorded 2.5 Appearance and organizational
according to management of policy
workplace policies contra-indications and guidelines,
and procedures. adverse effects 2.6 procedures and
2.5 Client is booked Pre- and post protocols 4.3
for hilot wellness requirements for Any relevant
program recommended hilot legislation in
wellness massage relation to
services service delivery
2.7 Anatomy,
physiology and
biomechanics as it
relates to hilot
wellness services,
including:
basic skin function
skin and factors
affecting epidermal
2.7.5 percutaneous
of cosmetics
the relationship
which may have an
which may be
contraindicated in
combination with
3.1 Applying hilot
principles to the
selection and
sequencing of hilot
indications and
adverse effects
wellness service to
client and make
efficient use of
furnishings and
paraphernalia
3.4 Communications
wellness massage
service and make
recommendations
and numeracy skills
workplace
requirements
LO3: Confirm hilot wellness program
CRITERIA METHODS
3.1 Client hilot 2.1 Hilot History and The following Group discussion Competency
wellness program is Development, resources MUST Interaction MUST be assessed
assessed. Framework be through any two
3.2 Any variations in 2.2 Personal Hygiene provided: of the following:
the hilot wellness and Prevention of 4.1 Access to 4.1Demonstratio
program are Cross Infections 2.3 relevant n with
identified and noted. The provisions workplace or questioning 4.2
3.3 The hilot wellness relevant to appropriately Oral
program is confirmed Occupational Health simulated questioning/Inter
with the client. and Safety Regulations environment view
3.4 Written consent 2.4 Workplace policies where 4.3 Third Party
is obtained from and procedures in assessment can Report
client. regard to the selection take place. 4.4 Written
and sequencing of hilot 4.2 Relevant Report
wellness massage government
services and
2.5 Appearance and organizational
management of policy
contra-indications and guidelines,
adverse effects 2.6 procedures and
Pre- and post protocols 4.3
requirements for Any relevant
recommended hilot legislation in
wellness massage relation to
services service delivery
2.7 Anatomy,
physiology and
biomechanics as it
relates to hilot
wellness services,
including:
basic skin function
skin and factors
affecting epidermal
2.7.5 percutaneous
affecting penetration of
cosmetics
the relationship
which may have an
which may be
contraindicated in
combination with
3.1 Applying hilot
principles to the
selection and
sequencing of hilot
indications and
adverse effects
wellness service to
client and make
efficient use of
furnishings and
paraphernalia
3.4 Communications
wellness massage
service and make
recommendations
and numeracy skills
workplace
requirements
UNIT OF COMPETENCY : PROVIDE PRE-SERVICE TO CLIENTS
UNIT DESCRIPTOR : This unit describes the knowledge, skills and attitudes required to deliver
preparatory services to hilot wellness clients, including receiving clients, making
appointments and responding to client complaints.
LO1: Schedule clients

LO2: Receive clients
LO3: Identify clients’ special customer service needs/requirements
LO4: Deliver hilot wellness service to client/s

LO5: Respond to client/s complaint/s
:
LO1 Schedule clients

CRITERIA METHODS
:
1.1 Appointments 2.1 The provision of The following G
are scheduled relevant legislation resources MUST I
according to length including consumer be
of time required for law, privacy law, provided:
service/s, availability Occupational Health 5.1 Relevant
of staff and rooms and Safety documentation
and workplace requirements and , such as:
policies and Industry Codes of workplace
procedures. Practice policy and
1.2 Appointments 2.2 Workplace policies procedures
are confirmed with and procedures in manuals
client and details regard to personal 5.2 Access to a
recorded. presentation, record range of clients
keeping, sales, returns with different
and refunds, receiving requirements
and scheduling clients 5.3 A range of
and making furnishings and
appointments 2.3 paraphernalia
Workplace 5.4 Product
features, including: labels and
2.3.1 workplace sources of
product and service product
range information 5.5
2.3.2 location of A qualified
workplace workplace
areas/sections assessor
2.3.3 function and use
of workplace telephone
system
2.3.4 message taken in
person or by telephone
2.3.5 client record
system 2.3.6 written
record of complaints
3.1 Customer service
required for selling
products and services,
receiving and
scheduling clients and
making appointments
and resolving
complaints including:
3.1.1 listening and
questioning techniques
3.1.2 verbal and
nonverbal
communication
skills 3.1.3 negotiation
techniques 3.1.4
conflict resolution
skills 3.1.5 techniques
for dealing with
difficult or abusive
clients 3.1.6 greeting
and bidding farewell
techniques
3.1.7 knowledge of
clients’ special needs
3.1.8 dealing with
clients in a culturally
appropriate manner
3.1.9 telephone
techniques
3.1.10 Language,
literacy and numeracy
workplace
requirements
:
LO2 Receive clients
ASSESSMENT CONTENTS CONDITIONS M
CRITERIA
2.1 Communication 2.1 The provision of The following Group discussion Competency
with clients is relevant legislation resources MUST Interaction MUST be assessed
conducted according including consumer be through any two
to workplace policies law, privacy law, provided: of the following:
and procedures. Occupational Health 5.1 Relevant 4.1Demonstratio
2.2 Client customer and Safety documentation n with
service needs and requirements and , such as: questioning 4.2
reasonable requests Industry Codes of workplace Oral
are met or referred Practice policy and questioning/Inter
to supervisor 2.2 Workplace policies procedures view
according to and procedures in manuals 4.3 Third Party
workplace policies. regard to personal 5.2 Access to a Report
2.3 Client wellness presentation, record range of clients 4.4 Written
form is sourced from keeping, sales, returns with different Report
file or new wellness and refunds, receiving requirements
form established. and scheduling clients 5.3 A range of
2.4 Client and making furnishings and
information is noted appointments 2.3 paraphernalia
in record system Workplace 5.4 Product
according to features, including: labels and
workplace policies 2.3.1 workplace sources of
and procedures and product and service product
relevant laws. range information 5.5
2.5 Client is directed 2.3.2 location of A qualified
to designated area workplace workplace
for specific hilot areas/sections assessor
wellness service. 2.3.3 function and use
system
2.3.5 client record
system
2.3.6 written record of
complaints
receiving and
making appointments
and resolving
3.1.1 listening and
3.1.2 verbal and non-
:
verbal communication
skills
3.1.3 negotiation
techniques 3.1.4
conflict resolution
skills 3.1.5
techniques for
dealing with difficult
or abusive clients
3.1.6 greeting and
bidding farewell
techniques
3.1.7 knowledge of
3.1.8 dealing with
appropriate manner
3.1.9 telephone
techniques
3.1.10 Language,
workplace
requirements
:
LO3 Identify clients’ special customer service needs/requirements
CRITERIA
3.1 Clients’ with 2.1 The provision of The following Group discussion
special needs or relevant legislation resources MUST Interaction
requirements are including consumer be
identified promptly law, privacy law, provided:
by observation and Occupational Health 5.1 Relevant
questioning. 3.2 A and Safety documentation
willingness to assist requirements and , such as:
is conveyed verbally Industry Codes of workplace
and non-verbally. Practice policy and
3.3 Client needs are 2.2 Workplace policies procedures
promptly serviced, and procedures in manuals
referred or regard to personal 5.2 Access to a
redirected as presentation, record range of clients
required. keeping, sales, returns with different
and refunds, receiving requirements
and scheduling clients 5.3 A range of
and making furnishings and
appointments 2.3 paraphernalia
Workplace features, 5.4 Product
including: 2.3.1 labels and
workplace product sources of
and service range product
2.3.2 location of information 5.5
workplace A qualified
areas/sections workplace
2.3.3 function and use assessor
system
2.3.5 client record
system
2.3.6 written record of
complaints
receiving and
making appointments
and resolving
3.1.1 listening and
3.1.2 verbal and
nonverbal
communication
skills
3.1.3 negotiation
techniques 3.1.4
conflict resolution
skills 3.1.5
techniques for
or abusive clients
3.1.6 greeting and
bidding farewell
techniques
3.1.7 knowledge of
3.1.8 dealing with
appropriate manner
3.1.9 telephone
techniques
3.1.10 Language,
workplace
requirements
:
LO4 Deliver hilot wellness service to client/s

CRITERIA
4.1 Possible 2.1 The provision of The following Group discussion Competency
problems are relevant legislation resources MUST Interaction MUST be assessed
identified, including consumer be through any two
anticipated and law, privacy law, provided: of the following:
action is taken to Occupational Health 5.1 Relevant 4.1Demonstratio
minimize client and Safety documentation n with
dissatisfaction requirements and , such as: questioning 4.2
4.2 Opportunities to Industry Codes of workplace Oral
deliver additional Practice policy and questioning/Inter
levels of hilot 2.2 Workplace policies procedures view
wellness services and procedures in manuals 4.3 Third Party
beyond the client’s regard to personal 5.2 Access to a Report
immediate request presentation, record range of clients 4.4 Written
are recognized and keeping, sales, returns with different Report
acted upon. and refunds, receiving requirements
4.3 Client is bidden and scheduling clients 5.3 A range of
farewell according to and making furnishings and
workplace policies appointments 2.3 paraphernalia
and procedures. Workplace features, 5.4 Product
4.4 Verbal and including: 2.3.1 labels and
nonverbal workplace product sources of
communication is and service range product
used to develop 2.3.2 location of information 5.5
rapport and maintain workplace A qualified
contact with client areas/sections workplace
during customer 2.3.3 function and use assessor
service delivery. of workplace telephone
4.5 Regular customer system
is encouraged by 2.3.4 message taken in
promotion of person or by telephone
appropriate hilot 2.3.5 client record
wellness services system
and products 2.3.6 written record of
according to complaints
workplace policies 3.1 Customer service
and procedures. required for selling
4.6 Sales, returns or products and services,
refunds are receiving and
processed according scheduling clients and
to workplace policies making appointments
and procedures. and resolving
3.1.1 listening and
3.1.2 verbal and
nonverbal
communication
:
skills
3.1.3 negotiation
techniques 3.1.4
conflict resolution
skills 3.1.5
techniques for
or abusive clients
3.1.6 greeting and
bidding farewell
techniques
3.1.7 knowledge of
3.1.8 dealing with
appropriate manner
3.1.9 telephone
techniques
3.1.10 Language,
workplace
requirements
LO5 Respond to client/s complaint/s

CRITERIA
5.1 Nature of 2.1 The provision of The following Group discussion Competency
complaint is relevant legislation resources MUST Interaction MUST be assessed
established by active including consumer be through any two
listening and law, privacy law, provided: of the following:
questioning and Occupational Health 5.1 Relevant 4.1Demonstratio
confirmed with the and Safety documentation n with
client. requirements and , such as: questioning 4.2
5.2 Complaint Industry Codes of workplace Oral
resolution Practice policy and questioning/Inter
procedures are 2.2 Workplace policies procedures view
implemented. and procedures in manuals 4.3 Third Party
5.3 Unresolved regard to personal 5.2 Access to a Report
complaints are presentation, record range of clients 4.4 Written
promptly referred to keeping, sales, returns with different Report
supervisor. and refunds, receiving requirements
5.4 Opportunities are and scheduling clients 5.3 A range of
taken to turn and making furnishings and
incidents of guest appointments 2.3 paraphernalia
dissatisfaction into a Workplace features, 5.4 Product
demonstration of including: 2.3.1 labels and
high quality workplace product sources of
customer service in and service range product
line with workplace 2.3.2 location of information 5.5
policies and workplace A qualified
procedures. areas/sections workplace
5.5 Documentation 2.3.3 function and use assessor
regarding client of workplace telephone
dissatisfaction or system
complaints is 2.3.4 message taken in
completed. person or by telephone
5.5 Follow-up action 2.3.5 client record
is taken as necessary system
to ensure client 2.3.6 written record of
satisfaction. complaints
receiving and
making appointments
and resolving
3.1.1 listening and
3.1.2 verbal and
nonverbal
communication
:
skills
3.1.3 negotiation
techniques 3.1.4
conflict resolution
skills 3.1.5
techniques for
or abusive clients
3.1.6 greeting and
bidding farewell
techniques
3.1.7 knowledge of
3.1.8 dealing with
appropriate manner
3.1.9 telephone
techniques
3.1.10 Language,
workplace
requirements
UNIT OF COMPETENCY : APPLY HILOT WELLNESS MASSAGE TECHNIQUES
UNIT DESCRIPTOR : This unit covers the knowledge, skills and attitudes required to perform
a range of hilot wellness massage techniques.
LO1: Prepare client and work area for hilot wellness massage techniques
LO2: Prepare self for hilot wellness session
LO3: Perform hilot wellness massage techniques

LO1: Prepare client and work area for hilot wellness massage techniques
CRITERIA METHODS
1.1 Work area/s and 2.1 Provisions of The following Group discussion Competency
work area relevant health and resources MUST Interaction MUST be assessed
environment are hygiene regulations/ be through any two
prepared requirements 2.2 provided: of the following:
sequentially Provisions of relevant 5.1 Relevant 4.1Demonstratio
according to hilot Occupational Health documentation n with oral
wellness massage and Safety , such as: - questioning 4.2
techniques and client Regulations/Requirem workplace Observation
needs, relevant laws ents policy and with oral
and workplace 2.3 Personal hygiene procedures questioning 4.3
policies and and the transmission of manuals Interview
procedures. microbes and 5.2 Access to a 4.4 Third Party
1.2 Client infections range of clients Report
preparation is 2.4 Workplace policies with different
conducted according and procedures in requirements
to the hilot wellness regard to the 5.3 A range of
program, relevant performance of hilot services,
laws and workplace wellness massage products and
policies and techniques paraphernalia
procedures. 2.5 The effects and appropriate to
1.3 Hilot area/s benefits of a defined the workplace
is/are prepared range of hilot products 5.1 Product
according to the hilot and paraphernalia labels and
wellness program, 2.6 Factors likely to sources of
relevant laws and affect the suitability of product
workplace each hilot wellness information 5.2
policies and massage technique to A qualified
procedures. client needs and the workplace
1.4 Wellness effects and benefits. assessor
products, 2.7 Anatomy,
furnishings and physiology and
paraphernalia are pathology of the skin
prepared and and skin structures as
sequenced it relates to hilot
according to the wellness techniques,
hilot wellness including: - a simplified
program, cross-section of skin -
manufacturer glands as they relate to
instructions, basic skin function -
relevant laws and skin chemicals,
workplace policies including sebum and
and procedures. sweat production,
normal and abnormal,
collagen, elastin and
lipids - phases of
growth, cell renewal,
healing of skin and
factors affecting
epidermal mitosis -
normal process of skin
and ageing and
structural change -
percutaneous
of cosmetics
2.8 The following body
systems as listed
below, in regard to
their interdependence
and purpose: - skeletal
and muscular system,
including muscle
movements and motor
points, position and
action of superficial
muscles of the face,
throat and chest -
nervous system and its
relationship to skin
sensations - lymphatic,
digestive, respiratory
and circulatory systems
and their relationship
to skin function,
including
thermoregulation and
homeostasis -
endocrine and
reproductive systems
in relationship to
hormonal control of
the skin -
integumentary system
its relationship to body
wellness
2.10 Herbs, oils,
minerals and other
ingredients in relevant
hilot products and their
effects on the skin
3.1 Applying
appropriate hilot
wellness massage
techniques and
products based on
client needs and
condition
3.2 Applying personal
hygiene
3.3 Applying area
safety
3.4 Taking appropriate
action against adverse
effects
3.5 Answering
questions of clients
and providing
information as needed
3.6 Applying language,
skills relevant to the
role and workplace
requirements
LO2: Prepare self for hilot wellness session
CRITERIA METHODS
2.1 Personal hygiene 2.1 Provisions of The following Group discussion Competency
practices are relevant health and resources MUST Interaction MUST be assessed
performed in hygiene regulations/ be through any two
accordance with requirements 2.2 provided: of the following:
standard operating Provisions of relevant 5.1 Relevant 4.1Demonstratio
procedures. 2.2 Occupational Health documentation n with oral
Pre-hilot procedure and Safety , such as: - questioning 4.2
is performed based Regulations/Requirem workplace Observation
on standard ents policy and with oral
operating 2.3 Personal hygiene procedures questioning 4.3
procedures. and the transmission of manuals Interview
microbes and 5.2 Access to a 4.4 Third Party
infections range of clients Report
2.4 Workplace policies with different
and procedures in requirements
regard to the 5.3 A range of
performance of hilot services,
wellness massage products and
techniques paraphernalia
2.5 The effects and appropriate to
benefits of a defined the workplace
range of hilot products 5.1 Product
and paraphernalia labels and
2.6 Factors likely to sources of
affect the suitability of product
each hilot wellness information 5.2
massage technique to A qualified
client needs and the workplace
effects and benefits. assessor
2.7 Anatomy,
physiology and
and skin structures as
it relates to hilot
wellness techniques,
including: - a simplified
cross-section of skin -
basic skin function -
skin chemicals,
including sebum and
sweat production,
lipids - phases of
healing of skin and
factors affecting
epidermal mitosis -
and ageing and
structural change -
percutaneous
of cosmetics
systems as listed
below, in regard to
including muscle
movements and motor
throat and chest -
to skin function,
including
homeostasis -
endocrine and
in relationship to
hormonal control of
the skin -
wellness
2.10 Herbs, oils,
minerals and other
effects on the skin
3.1 Applying
appropriate hilot
wellness massage
techniques and
products based on
client needs and
condition
hygiene
3.3 Applying area
safety
effects
3.5 Answering
and providing
role and workplace
requirements
LO3: Perform hilot wellness massage techniques
CRITERIA METHODS
3.1 Imbalances in the 2.1 Provisions of The following Group discussion Competency
body are located in relevant health and resources MUST Interaction MUST be assessed
accordance with hygiene regulations/ be through any two
methods of scanning requirements 2.2 provided: of the following:
used by hilot. Provisions of relevant 5.1 Relevant 4.1Demonstratio
3.2 Hilot pressure Occupational Health documentation n with oral
areas are determined and Safety , such as: - questioning 4.2
in accordance with Regulations/Requirem workplace Observation
its characteristics, ents policy and with oral
location and 2.3 Personal hygiene procedures questioning 4.3
indications. and the transmission of manuals Interview
3.3 Hilot wellness microbes and 5.2 Access to a 4.4 Third Party
massage techniques infections range of clients Report
are applied in 2.4 Workplace policies with different
accordance with and procedures in requirements
workplace policies regard to the 5.3 A range of
and procedures. performance of hilot services,
3.4 Length of hilot wellness massage products and
wellness massage techniques paraphernalia
techniques is varied 2.5 The effects and appropriate to
to suit client benefits of a defined the workplace
requirements. range of hilot products 5.1 Product
3.5 Client response is and paraphernalia labels and
monitored 2.6 Factors likely to sources of
throughout the hilot affect the suitability of product
wellness session and each hilot wellness information 5.2
hilot wellness massage technique to A qualified
massage techniques client needs and the workplace
are evaluated and effects and benefits. assessor
adapted as required. 2.7 Anatomy,
physiology and
and skin structures as
it relates to hilot
wellness techniques,
including: - a simplified
cross-section of skin -
basic skin function -
skin chemicals,
including sebum and
sweat production,
lipids - phases of
healing of skin and
factors affecting
epidermal mitosis -
and ageing and
structural change -
percutaneous
of cosmetics
systems as listed
below, in regard to
including muscle
movements and motor
throat and chest -
to skin function,
including
homeostasis -
endocrine and
in relationship to
hormonal control of
the skin -
wellness
2.10 Herbs, oils,
minerals and other
effects on the skin
3.1 Applying
appropriate hilot
wellness massage
techniques and
products based on
client needs and
condition
hygiene
3.3 Applying area
safety
effects
3.5 Answering
and providing
role and workplace
requirements
UNIT OF COMPETENCY : PROVIDE POST-ADVICE AND POST-SERVICES TO CLIENTS
UNIT DESCRIPTOR : This unit covers the knowledge, skills and attitudes required to advise
on post hilot wellness services.
LO1: Identify products and services
LO2: Explain product and services knowledge
LO3: Recommend specialized products and services
LO4: Perform aftercare service

LO5: Administer service
LO1: Identify products and services
CRITERIA METHODS
1.1 Products used in 2.1 The provisions of The following Group discussion Competency
hilot wellness relevant Occupational resources MUST Interaction MUST be assessed
massage are health and Safety be through any two
identified and regulations/requireme provided: of the following:
explained in nts 5.1 Relevant 4.1Demonstratio
accordance with 2.2 Workplace policies documentation n with oral
workplace and procedures in , such as: - questioning 4.2
procedures regard to the workplace Observation
1.2 Products and performance of policy and with oral
range of services are services and selling procedures questioning 4.3
identified and their products manuals Interview
benefits and 2.3 Factors likely to 5.2 Access to a 4.4 Third Party
comparative affect the suitability of range of clients Report
advantage. each workplace with different
treatment to clients’ requirements
needs and the effects 5.3 A range of
and benefits of various services and
treatments products
2.4 The causes of skin appropriate to
reactions/allergies in workplace 5.4
regard to treatments A qualified
3.1 Identifying client workplace
requirements/needs assessor
3.2 Skills needed in
promoting products
and services, including:
- listening and
- verbal and non-verbal
communication skills -
dealing with client in a
culturally appropriate
manner - negotiation
techniques - conflict
resolution skills -
problem solving
techniques
3.3 Gathering and
organizing information
to develop and
maintain product and
service knowledge 3.3
Language, literacy and
numeracy skills
relevant to the role
and workplace
requirements
LO2: Explain product and services knowledge
CRITERIA METHODS
2.1 Knowledge of 2.1 The provisions of The following Group discussion Competency
products and relevant Occupational resources MUST Interaction MUST be assessed
services is explained, health and Safety be through any two
maintained and regulations/requireme provided: of the following:
conveyed to other nts 5.1 Relevant 4.1Demonstratio
staff members as 2.2 Workplace policies documentation n with oral
required. and procedures in , such as: - questioning 4.2
2.2 Comparisons regard to the workplace Observation
between products performance of policy and with oral
and services are services and selling procedures questioning 4.3
applied. products manuals Interview
2.3 Knowledge of 2.3 Factors likely to 5.2 Access to a 4.4 Third Party
competitors’ affect the suitability of range of clients Report
product and range of each workplace with different
service and pricing treatment to clients’ requirements
structure is needs and the effects 5.3 A range of
explained. and benefits of various services and
treatments products
promoting products
- listening and
resolution skills -
problem solving
techniques
3.3 Gathering and
to develop and
numeracy skills
and workplace
requirements
LO3:
Recommend specialized products and services
CRITERIA METHODS
3.1 Clients needs and 2.1 The provisions of The following Group discussion Competency
condition are relevant Occupational resources MUST Interaction MUST be assessed
identified. health and Safety be through any two
3.2 Features and regulations/requireme provided: of the following:
benefits of products nts 5.1 Relevant 4.1Demonstratio
and services are 2.2 Workplace policies documentation n with oral
explained to and procedures in , such as: - questioning 4.2
encourage clients to regard to the workplace Observation
avail them. performance of policy and with oral
services and selling procedures questioning 4.3
products manuals Interview
2.3 Factors likely to 5.2 Access to a 4.4 Third Party
affect the suitability of range of clients Report
each workplace with different
treatment to clients’ requirements
needs and the effects 5.3 A range of
and benefits of various services and
treatments products
promoting products
- listening and
resolution skills -
problem solving
techniques
3.3 Gathering and
to develop and
numeracy skills
and workplace
requirements
LO4:
Perform aftercare service

CRITERIA METHODS
4.1 Client is 2.1 The provisions of The following Group discussion Competency
monitored according relevant Occupational resources MUST Interaction MUST be assessed
to workplace policies health and Safety be through any two
and procedures. regulations/requireme provided: of the following:
4.2 Adverse effects nts 5.1 Relevant 4.1Demonstratio
are identified and 2.2 Workplace policies documentation n with oral
responded to as and procedures in , such as: - questioning 4.2
required. regard to the workplace Observation
4.3 Aftercare performance of policy and with oral
products are applied services and selling procedures questioning 4.3
as required. products manuals Interview
4.4 Aftercare 2.3 Factors likely to 5.2 Access to a 4.4 Third Party
services are provided affect the suitability of range of clients Report
according to the each workplace with different
hilot wellness treatment to clients’ requirements
program, workplace needs and the effects 5.3 A range of
policies and and benefits of various services and
procedures and treatments products
client needs. 2.4 The causes of skin appropriate to
promoting products
- listening and
resolution skills -
problem solving
techniques
3.3 Gathering and
to develop and
numeracy skills
and workplace
requirements
LO5:
Administer service
CRITERIA METHODS
5.1 Outcomes of the 2.1 The provisions of The following Group discussion Competency
hilot wellness relevant Occupational resources MUST Interaction MUST be assessed
program are health and Safety be through any two
evaluated and noted. regulations/requireme provided: of the following:
Recommendations nts 5.1 Relevant 4.1Demonstratio
for further 2.2 Workplace policies documentation n with oral
advice/service are and procedures in , such as: - questioning 4.2
made. regard to the workplace Observation
5.2 Clients are performance of policy and with oral
advised of suitable services and selling procedures questioning 4.3
wellness products products manuals Interview
and appropriate 2.3 Factors likely to 5.2 Access to a 4.4 Third Party
lifestyle changes. affect the suitability of range of clients Report
5.3 Product use is each workplace with different
explained and the treatment to clients’ requirements
application is needs and the effects 5.3 A range of
demonstrated as and benefits of various services and
required. treatments products
5.4 Client is advised 2.4 The causes of skin appropriate to
of expected reactions/allergies in workplace 5.4
outcomes of future regard to treatments A qualified
treatments. 3.1 Identifying client workplace
5.5 Client is requirements/needs assessor
rebooked according 3.2 Skills needed in
to agreed hilot promoting products
wellness program. and services, including:
- listening and
resolution skills -
problem solving
techniques
3.3 Gathering and
to develop and
numeracy skills
and workplace
requirements

Agricultural Crops Production NCII

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Agricultural Crops Production NCII

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COURSE DESIGN

COURSE TITLE : AGRICULTURAL CROPS PRODUCTION

NOMINAL DURATION : 336 hours

• Able to read and write;

• Physically fit and mentally healthy as certified by a Public Health Officer

1. Participate in 1.1 Participating in 1.1 Obtain and convey workplace 4 hours

1.3 Participate in workplace

2.2 Describe work as a team

4.4 Maintain occupational health

1.2 Safe keep/dispose tools,

2.3 Perform preventive

3. Perform 3.1 Performing 3.1.1 Perform estimation 11 hours

4.3 Treat and process farm wastes

4.4 Perform housekeeping

5.3 Prepare financial records

1. Perform nursery 1.1 Performing 1.1. Prepare nursery tools, farm

25 Budding knife 5 units Soil moisture and pH 25 Petri dish

12 Bolo 5 Wheel barrow 25 Calculator

5 Basin 2 Comb-tooth 5 Puncher

10 Broomstick 1 Hand tractor 100 Seedling tray with different

25 pcs. Pail-12Li. 5 Knapsack sprayer 10 m. Agri bag/plastics

5 pcs. Pruning saw 1 Power sprayer 10 Growing media (50 kg.)

5 pcs. Hedge shear 1 Grass cutter 1 Rooting hormone

5 pcs. Kitchen knife 1 Overhead sprinkler 25 pcs. Basket

5 Fruit crate 1 Sprinkler mist 20 m. Fish net

5 Harvesting 1 Button dripper 5 pcs. Strainer

25 Hat 1 LCD/Overhead 10 Plastic sheet

5 Knapsack 11 Over head 5 Fungicides

5 Light hoe 1 Post-Harvest Growing media (garden

2 Plumbing tools 1 Surface irrigation Packaging materials,

15 Sprinklers 5 Data (Data on Propagating media

• Through direct observation and oral interview

• Must be a holder of Agricultural Crops Production NC II or its equivalent

* Optional. Only when required by the hiring institution.

AGRICULTURAL CROP PRODUCTION NC II

BASED ON CLASS SIZE 25 STUDENT’S/TRAINEE’S

A. BUILDING PERMANENT 170.30

STUDENT/TRAINEE WORKING 2.00 X 2.00 PER 4.00 PER 100.00

LEARNING RESOURCE CENTER 3.00 X 5.00 15.00 15.00

STORE ROOM 4.00 X 4.00 16.00 16.00

5 SQ. M. / 125.00 125.00

UNIT OF COMPETENCY : RECEIVE AND RESPOND TO WORKPLACE

MODULE TITLE : RECEVING AND RESPONDING TO WORKPLACE

NOMINAL DURATION : 54 hours

SUMMARY OF LEARNING OUTCOMES :

Upon completion of this module the students/trainees will be able to:

LO1. Follow routine spoken messages

LO2. Perform workplace duties following written notice

UNIT OF COMPETENCY : PARTICIPATE IN WORKPLACE COMMUNICATION

LO1: OBTAIN AND CONVEY WORKPLACE INFORMATION

LO2: PARTICIPATE IN WORKPLACE MEETINGS AND DISCUSSIONS

LO3: COMPLETE RELEVANT WORK RELATED DOCUMENTS

LO2: Participate in workplace meetings and discussions

LO3: Complete relevant work related documents

UNIT OF COMPETENCY : WORK IN A TEAM ENVIRONMENT UNIT CODE :

SUMMARY OF LEARNING OUTCOMES:

LO1: Describe team role and scope

LO2: Identify own role and responsibility within team

LO3: Work as a team member

LO2: Identify own role and responsibility within team

UNIT CODE : 500311107

SUMMARY OF LEARNING OUTCOMES:

LO1: Integrate personal objectives with organizational goals

: Set and meet work priorities