Course Design

A.
COURSE DESIGN
COURSE TITLE : HOUSEKEEPING
NOMINAL DURATION : 436 hours
QUALIFICATION LEVEL : NC II
COURSE DESCRIPTION : This course is designed to enhance the

knowledge, skills and attitude in
Housekeeping specifically it covers, to
provide housekeeping services to guest,
prepare room for guest, clean premises,
provide valet service , launder linen and
guest clothes
Course Structure
BASIC COMPETENCIES
No. of Hours (18 hours)
Units of Nominal
Module Title Learning Outcomes
Competency Duration
1. Participate in 1.1 Participating in 1.1.1 Obtain and convey
workplace workplace workplace information.
communication communication 1.1.2 Speak English at a basic
operational level
1.1.3 Participate in workplace
4 hours
meeting and discussion
applying gender-fair
language.
1.1.4 Complete relevant work
related documents
2. Work in a team 2.1 Working in a 2.1.1 Describe team role and
environment team scope
environment 2.1.2 Describe and work as a
team member.
2.1.3 Work as a team member 4.5 hours
2.1.4 Work effectively with
colleagues
2.1.5 Work in socially diverse
environment
3. Practice career 3.1 Practicing 3.1.1 Integrate personal
professionalism career objectives with
professionalis organizational goals.
m 3.1.2 Set and meet work priorities. 4.5 hours
3.1.3 Maintain professional growth
and development.
4. Practice 4.1 Practicing 4.1.1 Identify hazards and risks

occupational occupational 4.1.2 Evaluate hazard and risks
health and health and 4.1.3 Control hazards and risks
safety safety 4.1.4 Maintain occupational health
5 hours
procedures procedure and safety awareness
4.1.5 Perform basic first-aid
procedures
COMMON COMPETENCIES
Units of Nominal
Competency Duration
1. Develop and 1.1 Developing 1.1.1 Seek information on the 2 hours
update and update industry
industry industry 1.1.2 Update continuously relevant
knowledge knowledge industry knowledge
1.1.3 Develop and update local
knowledge
1.1.4 Promote products and
Units of Nominal
Competency Duration
services to customers
2. Observe 2.1 Observing 2.1.1 Follow hygiene procedures
workplace workplace 2.1.2 Identify and prevent hygiene
2 hours
hygiene hygiene risks
procedures procedures
3. Perform 3.1 Performing 3.1.1 Plan and prepare for task to be
computer computer undertaken
operations operations 3.1.2 Input data into computer
3.1.3 Access information using
computer 6 hours
3.1.4 Produce/output data using
computer system
3.1.5 Maintain computer equipments
and system
4. Perform 4.1 Performing 4.1.1 Follow workplace procedures
workplace and workplace for health, safety and security
safety and safety practices
practices practices 4.1.2 Perform child protection duties
relevant to the tourism industry
4.1.3 Observe and monitor people
2 hours
4.1.4 Deal with emergency
situations
4.1.5 Maintain safe personal
presentation standards
4.1.6 Maintain a safe and secure
workplace
5. Provide 5.1 Providing 5.1.1 Greet customer
effective effective 5.1.2 Identify needs of customers
customer customer 5.1.3 Deliver service to customer
service service 5.1.4 Handle queries through use of
common business tools and 6 hours
technology
5.1.5 Handle customers complaints,
evaluation and
recommendations
CORE COMPETENCIES
NOMINA
UNIT OF L
MODULE TITLE MODULE CONTENT
COMPETENCY DURATI
ON
1. Provide 1.1 Providing 1.1.1 Receive housekeeping 50
housekeeping housekeeping requests
services to services to 1.1.2 Provide/ Service
guest guest
housekeeping requests
1.1.3 Provide advice to guest
1.1.4 Liaise with other departments
2. Clean and 2.1 Clean and 2.1.1 Set up equipment and
prepare rooms prepare trolleys
for incoming rooms for 2.1.2 Access rooms for servicing
guests incoming 2.1.3 Make up beds 100
guests 2.1.4 Clean and clear rooms
2.1.5 Clean and store trolleys and
equipment
3. Provide 3.1 Providing 3.1.1 Provide valet services to
Valet/Butler Valet/Butler guests
Service Service 3.1.2 Display professional 50
standards
3.1.3 Care for guest property
4. Laundry Linen 4.1 Laundering 4.1.1 Collect laundry for laundering
and guest and guest functions
clothes clothes 4.1.2 Perform laundering functions 50
4.1.3 Process laundered item
4.1.4 Return laundered item
5. Clean public 5.1 Clean public 5.1.1 Select and set up equipment
areas, facilities areas, facilities and materials
and equipment and equipment 5.1.2 Apply cleaning technique
100
5.1.3 Clean dry and wet areas
5.1.4 Maintain and store cleaning
equipment and chemicals
6. Deal 6.1 Deal 6.1.1 Determine the level of
with/handle with/handle intoxication
intoxicated guests intoxicated guests 50
6.1.2 Apply appropriate procedures
6.1.3 Comply with legislation
Assessment Methods: Assessment methods would include but not limited to the
following:
 Written exam/test (face-to-face/online)
 Oral question/evaluation
 Observation
 Standardize Test
 Life Narrative Inquiry/Interview
 Reporting
 Questioning
 Grid question
 Practical Exercises
 Simulation
 Case Formulation/Case Problem/Case Study
 Role Play
 Performance Evaluation/Demonstration
Course Delivery: Course delivery would include but not limited to the
following:
 Lecturette (face-to-face/online)
 Film/Video Viewing/Presentation
(face-to-face/online)
 Interaction/Interactive Discussion
 Self-learning
 Guest Lecturing
 Brainstorming
 Role Play
 Reporting
 Planned Tour
 Symposium
Tools, Materials and Equipment:

Recommended list of tools, equipment and materials for the training of
a minimum of 25 trainees for Housekeeping NC II are as follows:
TOOLS EQUIPMENT
QTY ITEM QTY ITEM
5 pcs. Mops 1 unit Projector Screen
5 pcs. Brushes 1 unit Overhead Projector
5 pcs. Brooms 2 unit Electric Fan
5 pcs. Buckets 1 pc. First Aid Cabinet
5 pcs. Dust Pans 1 pc. Instructor’s desk chairs
2 pcs. Garbage Receptacles 3 pcs. Fire Extinguisher
5 pcs. Sorting Baskets/ Laundry Baskets 2 pcs. Emergency Light
1 pc. Step Ladder 2 pcs. Directional Signage
2
2 pcs. Squeegee Air condition
units.
25
2 pcs. Water Hoses Armed Chairs
pcs.
10 Lint Free Cleaning Cloths 1 unit Telephone
pcs.
10 pcs Scrubbing Foam 1 unit Computer
10 Dish Sponges 1 unit. TV
pcs.
5 pcs. Spray Bottles 1 unit. Video player
5 pcs. Anti-Static Dusters 1 unit. Fax machine
25 Gloves 1 unit. Refrigerator
pcs.
5 pcs. Caution Signs 1 unit. Hairdryer
2 pcs. Mop Squeezer 1 pc. Alarm clock
1 pc. Shelving
MATERIALS 1 pc. Cart
QTY ITEM 1 pc. Trolley
2 Bond paper 1 unit. Coffee Maker
reams
25 Folders 1 unit. Electric kettle
pcs.
1 pc. Logbook 1 unit. Electric jug
TOOLS EQUIPMENT
QTY ITEM QTY ITEM
1 box Transparency acetate 1 unit Toilet Caddy
2 pcs. White Board 1 unit Carpet sweeper
5 pcs. Whiteboard Markers 1 unit Vacuum cleaner (dry and wet )
2 pcs. Whiteboard Eraser 1 unit Polisher (electric with complete
accessories)
5 pcs. Marking Pen 1 unit Washers
2 pcs. Stationery 1 unit Dryer
2 sets Linen (for single bed 1 unit Flat iron
2 sets Linen (for double bed)
1 set Glassware 1 pc. Ironing Board
1 set Cutlery 1 pc. Steam pressers
1 pack Tea 1 pc. Sorting shelves
1 pack Coffee 1 unit Drying cleaning machine
1 pack Sugar
1 pack Powdered Milk
1 pack Biscuits
1 unit Bed (Single ) Cleaning agents
1 unit Bed (Queen) 5 liters Cleaning Detergent
1 pc Holy Bible 5 liters Liquid Detergent
2 pairs Slippers 5 liters Cleaning Solution
5 pcs. Flashlight 5 liters Sanitizing Agents
1 set Light fittings 5 liters Fabric Softener
1 pc. Mirrors 5 liters Chlorine Bleach
5 pcs. Wardrobes Protective clothing
5 pcs. Hangers 5 liters All-Purpose Detergent
2 pcs. Ashtrays 5 liters Stain Removing Agents
5 for Variety of linen and clothing items 2 units Furniture and floor polishers
each and fabrics
items
Discretionary supplies 5 cans Air Freshener
5 Fruits(assorted) 5 cans Pesticides
5 cans Beverages (assorted) 5 pcs. Deodorizers
5 pcs. Chocolates (assorted) 5 liters Toilet Disinfectant
Training resources/ materials 5 pcs Overalls
25 Enterprise promotional materials 5 pcs. Jackets
pcs.
25 Local tourist information 25 pcs. Aprons
pcs.
5 pcs. Magazines 15 pcs. Goggles
5 pcs. Newspapers 25 pcs. Masks
2 pcs. Lodging agreement 25 pcs. Headwear
Housekeeping textbooks/ 10 pcs. Waterproof clothing and
references footwear
NOTE: Implementation of the training program can be made possible

through a MOA between the Training school and Industry to
defray the high cost of equipment and facilitates which the school
cannot afford.
Training Facilities
HOUSEKEEPING NC II
Based on the class intake of 25 students/trainees, the following are

necessary:
Area in Sq. Total Area in Sq.
Space Requirement Size in Meters
Meters Meters
Lecture 8 x 5 m. 40 sq. m. 40 sq. m.
Demo/Mock/ Room 4 x 6 m. 24 sq. m. 24 sq. m.

Learning Resource Center
3 x 5 m. 15 sq. m. 15 sq. m.
Facilities/Equipment/
24 sq. m.
Circulation Area
Total workshop area: 114 sq. m.
Trainer’s Qualification:
 Must be a holder of National TVET Trainer Certificate I (TM I and

NC)
 Must be physically and mentally fit
 Have at least 2 years relevant job/industry experience
B. MODULES OF INSTRUCTION
BASIC COMPETENCIES
BASIC COMPETENCY : PARTICIPATE IN WORKPLACE

COMMUNICATION
MODULE TITLE : PARTICIPATING IN WORKPLACE

COMMUNICATIONS
MODULE DESCRIPTOR : This module covers the knowledge, skills and

attitudes required to obtain, interpret and
convey information in response to workplace
requirements.
SUMMARY OF LEARNING OUTCOMES:
Upon completion of this module the students/ trainees will be able to:
LO 1. Obtain and convey workplace information

LO 2. Speak English at a basic operational level
LO 3. Participate in workplace meeting and discussion.
LO 4. Complete relevant work related documents.
LO1. OBTAIN AND CONVEY WORKPLACE INFORMATION
Assessment Criteria Conditions Methodologies Assessment

Approach
 Specific and The students/  Group  Demonstration
relevant trainees must discussion  Observation
information is be provided  Interaction  Interviews/
accessed from  Practice questioning
appropriate with the session
sources following:
 Effective
questioning , active 1.Writing
listening and materials (pen
speaking skills are & paper)
used to gather and 2. References
convey information
 Appropriate (books)
medium is used to 3.Manuals
transfer information
and ideas
 Appropriate non-
verbal
communication is
used
 Appropriate lines of
communication
with supervisors
and colleagues are
identified and
followed
 Defined workplace
procedures for the
location and
storage of
information are
used
 Personal
interaction is
carried out clearly
and concisely
LO2. SPEAK ENGLISH AT A BASIC OPERATIONAL LEVEL
Assessment Criteria Conditions Methodologies Assessment

Approach
 Simple conversations on The students/  Group  Demonstration
familiar topics with work trainees must be discussion  Observation
colleagues is provided with the  Interaction  Interviews/
participated  Practice questioning
 Simple verbal instructions following: session
or requests are
responded to 1.Writing
 Simple requests are made materials (pen &
 Routine procedures are paper)
described 2. References
 Likes, dislikes and (books)
preferences are
expressed 3.Manuals
 Different forms of
expression in English is
identified
LO3. PARTICIPATE IN WORKPLACE MEETINGS AND DISCUSSIONS

Assessment Criteria Methodologies Assessment
Approach
 Team meetings are The students/  Group  Demonstration
attended on time trainees must be discussion  Observation
 Own opinions are clearly provided with the  Interaction  Interviews/
expressed and those of  Practice questioning
others are listened to following: session
without interruption
 Meeting inputs are 1.Writing
consistent with the materials (pen &
meeting purpose and paper)
established protocols 2. References
 Workplace interactions are (books)
conducted in a courteous
manner 3.Manuals
 Questions about simple
routine workplace
procedures and matters
concerning working
conditions of employment
are asked and responded
to
 Meetings outcomes are
interpreted and
implemented
LO4. COMPLETE RELEVANT WORK RELATED DOCUMENTS

Approach
 Range of forms relating to The students/  Group  Demonstration
conditions of trainees must be discussion  Observation
employment are provided with the  Interaction  Interviews/
completed accurately  Practice questioning
and legibly following: session
 Workplace data is recorded
on standard workplace 1.Writing
forms and documents materials (pen &
 Basic mathematical paper)
processes are used for 2. References
routine calculations (books)
 Errors in recording
information on forms/ 3.Manuals
documents are identified
and properly acted upon
 Reporting requirements to
supervisor are completed
according to
organizational guidelines
BASIC COMPETENCY : WORK IN TEAM ENVIRONMENT
MODULE TITLE : WORKING IN A TEAM ENVIRONMENT
MODULE DESCRIPTOR : This module covers the knowledge, skills, and

attitudes required to relate in a work based
environment.
NOMINAL DURATION : 4.5 hours
LO1. Describe and identify team role and responsibility in a team

LO2. Describe work as a team member
LO3. Work effectively with colleagues
LO4. Work in socially diverse environment
LO1. DESCRIBE AND IDENTIFY TEAM ROLE AND RESPONSIBILITY IN A

TEAM

Approach
 Discussion  Demonstration
 Sources of information on The students/  Interaction  Observation
the industry are correctly trainees must be  Simulation  Interviews/
identified and accessed provided with the games questioning
 Information to assist following:
effective work performance 1. SOP of
is obtained in line with job workplace
requirements
 Specific information on 2. Job
sector of work is accessed procedures
and updated 3. Client /
 Industry information is supplier
correctly applied to day-to- instructions
day work activities
4. Quality
standards
5.
Organizational or
external
personnel
LO2. DESCRIBE WORK AS A TEAM MEMBER

Approach
 Informal and/or formal The students I  Interaction  Observation
research is used to update trainees  Simulation  Interviews/
general knowledge of the must be games questioning
industry provided with
 Updated knowledge is the following:
shared with customers and
colleagues as appropriate
and incorporated into day- 1. SOP of
to-day working activities workplace
2. Job
procedures
3. Organization
or external
personnel
LO3. WORK EFFECTIVELY WITH COLLEAGUES

Approach
 Local knowledge is The students/  Interaction  Observation
developed to assist queries trainees must be  Simulation  Interviews/
on local/national tourism provided with the games questioning
industry following:
 Local knowledge is updated 1. SOP of
using informal and/or formal workplace
research
 Contact with local 2. Job
communities is maintained procedures
3. Client /
supplier
instructions
4. Quality
standards
5.
Organizational or
external
personnel
LO4. WORK IN SOCIALLY DIVERSE ENVIRONMENT

Approach
 Promotional initiatives are The students/  Interaction  Observation
described that may be used trainees must be  Simulation  Interviews/
to promote products and provided with the games questioning
services following:
 Selling skills are applied 1. SOP of
according to customer workplace
needs 2. Job
procedures
3. Client /
supplier
instructions
4. Quality
standards
5.
Organizational or
external
personnel
BASIC COMPETENCY : PRACTICE CAREER PROFESSIONALISM
MODULE TITLE : PRACTICING CAREER PROFESSIONALISM

attitudes in promoting career growth and
advancement.
NOMINAL DURATION : 4.5 hours
LO1. Integrate personal objectives with organizational goals

LO2. Set and meet work priorities
LO3. Maintain professional growth and development
LO1. INTEGRATE PERSONAL OBJECTIVES WITH ORGANIZATIONAL

GOALS
Approach
 Personal growth and work Student/ trainee  Discussion  Demonstration
plans are pursued must be provided  Interaction  Observation
towards improving the with the  Role play  Interviews/
questioning
qualifications set for the following:
profession
 Intra- and interpersonal Equipment
relationships are  simulated
maintained in the course laboratory
of managing oneself room
based on performance  Electronic
evaluation learning
 Commitment to the device
organization and its goal  computer
is demonstrated in the  television
performance of duties and video set
Materials/
Supplies
 case studies
 prints and
media
LO2. SET AND MEET WORK PRIORITIES

Approach
 Competing demands are Student/ trainee  Discussion  Demonstration
prioritized to achieve must be  Interaction  Observation
personal, team and provided with the  Role play  Interviews/
questioning
organizational goals following:
and objectives.
 Resources are utilized Tools
efficiently and  Assessment
effectively to manage tools for
work priorities and case studies
commitments
 Practices along economic Equipment
use and maintenance of  simulated
equipment and facilities laboratory
are followed as per room
established procedures  electronic
learning
device
 Computer
 television
and video
set
Materials/
Supplies
 case studies
 prints and
media
 Workplace/
location
assessment
LO3. MAINTAIN PROFESSIONAL GROWTH AND DEVELOPMENT

Approach
 Trainings and career Student/ trainee  Discussion  Demonstration
opportunities are identified must be  Interaction  Observation
and availed of based on provided with  Role play  Interviews/
questioning
job requirements the following:
 Recognitions are
sought/received and
demonstrated as proof Materials/
of career advancement Supplies
 Licenses and/or  Certificates
certifications relevant to and licenses
job and career are  pen and
obtained and renewed paper
BASIC COMPETENCY : PRACTICE OCCUPATIONAL HEALTH AND
SAFETY PROCEDURES
MODULE TITLE : PRACTICING OCCUPATIONAL HEALTH

AND SAFETY PROCEDURES

attitudes required to comply with the regulatory
and organizational requirements for
occupational health and safety such as
identifying, evaluating and maintaining OHS
awareness.
Upon completion of this module, the trainee/student must be able to:
LO1. Identify hazards and risks

LO2. Evaluate hazard and risks
LO3. Control hazards and risks
LO4. Maintain occupational health and safety awareness
LO5. Perform basic first-aid procedures
LO1. IDENTIFY HAZARDS AND RISKS

Approach
 Safety regulations and The students/  Lecture-  Observation
workplace safety and trainees must be Discussion  Interview
hazard control practices provided with the  Case study
and procedures are following:  Plant tour
clarified and explained  Symposium
based on organization 1.
procedures
 Hazards/risks in the Workplace
workplace and their 2. PPE
corresponding indicators 3. Learning
are identified to minimize Guides
or eliminate risk to co- 4. Hand-outs
workers, workplace and •
environment in
accordance with Organizational
organization procedures Safety and
 Contingency measures Health Protocol
during workplace • OHS
accidents, fire and other Indicators
emergencies are • Threshold
recognized and Limit Value
established in •
accordance with
organization procedures Hazards/Risk
Identification and
Control
5. CD’s,
VHS tapes,
transparencies
LO2. EVALUATE HAZARD AND RISKS

Approach
 Terms of maximum The  Lecture-  Observation
tolerable limits which students/trainee Discussion  Interview
when exceeded will s must be  Case study
result in harm or provided with  Plant tour
damage are identified the following:  Symposium
based on threshold limit
values (TLV) 1. Hand
 Effects of the hazards are outs on
determined • Phil. OHS
 OHS issues and/or Standards
concerns and identified • Effects of
safety hazards are hazards in the
reported to designated workplace
personnel in accordance •
with workplace
requirements and Ergonomics
relevant workplace OHS • EGG
legislation regulations
2. TLV
Table
3. CD’s,
VHS tapes,
transparencies
LO3. CONTROL HAZARDS AND RISKS

Approach
 Occupational Health and The  Lecture-  Observation
Safety (OHS) students/trainee Discussion  Interview
procedures for s must be  Case study
controlling hazards/risks provided with  Plant tour
in workplace are the following  Symposium
consistently followed
 Procedures for dealing 1. Hand
with workplace outs on
accidents, fire and Safety
emergencies are Regulations
followed in accordance - Clean Air
with organization OHS Act
policies - Electrical
 Personal protective and Fire Safety
equipment (PPE) is Code
correctly used in - Waste
accordance with management
organization OHS - Disaster
procedures and Preparedness
practices and
 Appropriate assistance is Management
provided in the event of Contingency
a workplace emergency Measures and
in accordance with Procedures
established organization 2. OHS
protocol Personal
Records
3. PPE
4. CD’s,
VHS tapes,
transparencies
LO4. MAINTAIN OCCUPATIONAL HEALTH AND SAFETY AWARENESS

Approach
 Emergency-related drills The  Lecture-  Observation
and trainings are students/trainees Discussion  Interview
participated in as per must be provided  Case study
established organization with the  Plant tour
guidelines and following:  Symposium
procedures
 OHS personal records are 1. Workplace
completed and updated in 2. PPE
accordance with 3. OHS
workplace requirements personal records
4. CD’s, VHS
tapes,
transparencies
5. Health
record
LO5. PERFORM BASIC FIRST-AID PROCEDURES

Approach
 Situation is assessed in The  Lecture-  Observation
accordance with accepted students/trainees Discussion  Interview
practice must be  Case study
 Basic first-aid techniques is provided with the  Plant tour
applied in accordance with following:  Symposium
established first-aid
procedures and enterprise 1.
policy
 Details of the incident is Workplace
communicated in a timely 2. PPE
manner according to 3. OHS
enterprise policy personal records
4. CD’s,
VHS tapes,
transparencies
5. Health
record
COMMON COMPETENCIES
COMMON COMPETENCY : DEVELOP AND UPDATE INDUSTRY

KNOWLEDGE
MODULE TITLE : DEVELOPING AND UPDATE INDUSTRY

KNOWLEDGE
MODULE DESCRIPTOR : This module covers the knowledge, skills

and attitudes required to access, increase
and update industry knowledge.
LO1. Seek information on the industry

LO2. Update continuously relevant industry knowledge
LO3. Develop and update local knowledge
LO4. Promote products and services to customers
LO1. SEEK INFORMATION ON THE INDUSTRY

Approach
 Lecture  Observation
 Sources of information on 1.Proper hygiene  Group  Interview
the industry are correctly procedure Discussion
identified and accessed manuals  Individual/
 Information to assist Group
2.internet Assignment
effective work performance
is obtained in line with job 3.personal
computer  Field visit
requirements  Video
 Specific information on 4.reference book presentation
sector of work is accessed
and updated 5.industry
 Industry information is journals
correctly applied to day-to-
day work activities
LO2. UPDATE CONTINUOUSLY RELEVANT INDUSTRY KNOWLEDGE
Assessment Criteria Methodologies Assessment Approach

 Informal and/or formal research is  Group Discussion  Interview
 Individual/ Group
used to update general knowledge Assignment
of the industry
 Updated knowledge is shared with  Field visit
customers and colleagues as  Video presentation
appropriate and incorporated into
day-to-day working activities
LO3. DEVELOP AND UPDATE LOCAL KNOWLEDGE

 Local knowledge is developed to  Group Discussion  Interview
assist queries on local/national  Individual/ Group
tourism industry Assignment
 Local knowledge is updated using
informal and/or formal research  Field visit
 Contact with local communities is  Video presentation
maintained
LO4. PROMOTE PRODUCTS AND SERVICES TO CUSTOMERS

 Promotional initiatives are described  Group Discussion  Interview
that may be used to promote  Individual/ Group
products and services Assignment
 Selling skills are applied according to
customer needs  Field visit
 Video presentation
COMMON COMPETENCY : OBSERVE WORKPLACE HYGIENE
PROCEDURES
MODULE TITLE : OBSERVING WORKPLACE HYGIENE

PROCEDURES

and attitudes In observing workplace
hygiene procedures.
LO1. Follow hygiene procedures

LO2. Identify and prevent hygiene risks
LO1. FOLLOW HYGIENE PROCEDURES

 Workplace hygiene procedures are  Lecture  Demonstration
implemented in line with enterprise  Demonstration  Written Examination
 Role-play  Interviews/ Questioning
and legal requirements  Case study
 Handling and storage of items are
undertaken in line with enterprise
and legal requirements
LO2. IDENTIFY AND PREVENT HYGIENE RISKS

 Potential hygiene risks are identified  Lecture  Demonstration
in line with enterprise procedures  Demonstration  Written Examination
 Role-play  Interviews/ Questioning
 Action to minimize and remove  Case study
risks are taken within scope of
individual responsibility of
enterprise/legal requirements
 Hygiene risks beyond the control of
individual staff members are
reported to the appropriate person
for follow up
COMMON COMPETENCY : PERFORM COMPUTER OPERATIONS
MODULE TITLE : PERFORM COMPUTER OPERATIONS

and attitudes needed to perform computer
operations. This includes in putting,
accessing, producing and transferring data
using appropriate hardware and software.
LO1. Plan and prepare for task to be undertaken

LO2. Input data into computer
LO3. Access information using computer
LO4. Produce/output data using computer system
LO5. Maintain computer equipments and system
LO1. PLAN AND PREPARE FOR TASK TO BE UNDERTAKEN

 Requirements of task are determined  Lecture  Interviews/ Questioning
 Appropriate hardware and software  Group Discussion  Practical Demonstration
is selected according to task  Tutorial or self-pace  Observation
assigned and required outcome  Demonstration
 Task is planned to ensure OHS  Practice session
guidelines and procedures are
followed
LO2. INPUT DATA INTO COMPUTER

 Data are entered into the computer  Lecture  Interviews/ Questioning
using appropriate  Group Discussion  Practical Demonstration
program/application in accordance  Tutorial or self-pace  Observation
with company procedures  Demonstration
 Accuracy of information is checked  Practice session
and information is saved in
accordance with standard
operating procedures
 Input data are stored in storage
media according to requirements
 Work is performed within ergonomic
guidelines
LO3. ACCESS INFORMATION USING COMPUTER

 Correct program/application is  Lecture  Interviews/ Questioning
selected based on job  Group Discussion  Practical Demonstration
requirements  Tutorial or self-pace  Observation
 Program/application containing the  Demonstration
information required is accessed  Practice session
according to company procedures
 Desktop icons are correctly selected,
opened and closed for navigation
purposes
 Keyboard techniques are carried out
in line with OHS requirements for
safe use of keyboards
LO4. PRODUCE/OUTPUT DATA USING COMPUTER SYSTEM

 Entered data are processed using  Lecture  Interviews/ Questioning
appropriate software commands  Group Discussion  Practical Demonstration
 Data are printed out as required  Tutorial or self-pace  Observation
using computer  Demonstration
hardware/peripheral devices in  Practice session
accordance with standard
 Files and data are transferred
between compatible systems using
computer software, hardware/
peripheral devices in accordance
with standard operating procedures
LO5. MAINTAIN COMPUTER EQUIPMENTS AND SYSTEM

 Systems for cleaning, minor  Lecture  Interviews/ Questioning
maintenance and replacement of  Group Discussion  Practical Demonstration
consumables are implemented  Tutorial or self-pace  Observation
 Procedures for ensuring security of  Demonstration
data, including regular back-ups  Practice session
and virus checks are implemented
in accordance with standard
 Basic file maintenance procedures
are implemented in line with the
standard operating procedures
 Document systems are maintained
COMMON COMPETENCY : PERFORM WORKPLACE SAFETY
PRACTICES
MODULE TITLE : PERFORMING WORKPLACE SAFETY

PRACTICES

and attitudes in following health, safety and
security practices. It includes dealing with
emergency situations and
maintaining safe personal standard.
LO1. Follow workplace procedures for health, safety and security practices
LO2. Perform child protection duties relevant to the tourism industry
LO3. Observe and monitor people
LO4. Deal with emergency situations
LO5. Maintain safe personal presentation standards
LO6. Maintain a safe and secure workplace
LO1. FOLLOW WORKPLACE PROCEDURES FOR HEALTH, SAFETY

AND SECURITY PRACTICES
 Potential hygiene risks are identified  Lecture  Demonstration
in line with enterprise procedures  Demonstration  Interviews/ Questioning
 Role-play  Written Examination
 Action to minimize and remove  Simulation
risks are taken within scope of
individual responsibility of
enterprise/legal requirements
 Hygiene risks beyond the control of
individual staff members are
reported to the appropriate person
for follow up
LO2. PERFORM CHILD PROTECTION DUTIES RELEVANT TO THE

TOURISM INDUSTRY
 Issue of sexual exploitation of  Lecture  Demonstration
children is identified  Demonstration  Interviews/ Questioning
 National, regional and international  Simulation
actions are described to prevent the
sexual exploitation of children
 Actions that can be taken in the
workplace are described to protect
children from sexual exploitation
LO3. OBSERVE AND MONITOR PEOPLE

 Areas and people who require  Lecture  Demonstration
observation and monitoring is  Demonstration  Interviews/ Questioning
prepared  Simulation
 Observation and monitoring activities
are implemented
 Apprehension of offenders are
determined
 Offenders are arrested according to
enterprise procedures
 Administrative responsibilities are
fulfilled
LO4. DEAL WITH EMERGENCY SITUATIONS

 Emergency and potential emergency  Lecture  Demonstration
situations are recognized and  Demonstration  Interviews/ Questioning
appropriate action are taken within  Simulation
individual’s scope of responsibility
 Emergency procedures are followed
in line with enterprise procedures
 Assistance is sought from colleagues
to resolve or respond to emergency
situations
 Details of emergency situations are
reported in line with enterprise
procedures
LO5. MAINTAIN SAFE PERSONAL PRESENTATION STANDARDS

 Safe personal standards are  Lecture  Demonstration
identified and followed in line with  Demonstration  Interviews/ Questioning
enterprise requirements
 Simulation
LO6. MAINTAIN A SAFE AND SECURE WORKPLACE

 Workplace health, safety and  Lecture  Demonstration
security responsibilities are identified  Demonstration  Interviews/ Questioning
 Framework to maintain workplace  Simulation
health, safety and security are
maintained
 Procedures for identifying and
assessing health, safety and security
hazards and risks are implemented
 Injuries, illnesses and incidents are
investigated
 Organization's health, safety and
security effectiveness are evaluated
COMMON COMPETENCY : PROVIDE EFFECTIVE CUSTOMER
SERVICE
MODULE TITLE : PROVIDING EFFECTIVE CUSTOMER

SERVICE
MODULE DESCRIPTOR : This module deals with the knowledge, skills

and attitudes in providing effective customer
service. It includes greeting customer,
identifying customer needs, delivering
service to customer, handling queries
through use of common business tools and
technology and handling complaints/conflict
situation, evaluation and recommendation.
LO1. Greet customer

LO2. Identify needs of customers
LO3. Deliver service to customer
LO4. Handle queries through use of common business tools and technology
LO5. Handle customers complaints, evaluation and recommendations
LO1. GREET CUSTOMER

 Customers are greeted according to  Lecture  Demonstration
enterprise procedure  Demonstration  Interviews/ Questioning
 Verbal and non-verbal  Role-play  Observation
 Simulation
communications are appropriate to
the given situation
 Non verbal communication are
observed when responding to
customers
 Sensitivity to cultural and social
differences is demonstrated
LO2. IDENTIFY NEEDS OF CUSTOMERS

 Appropriate interpersonal skills are  Lecture  Demonstration
used to ensure that customer needs  Demonstration  Interviews/ Questioning
are accurately identified  Role-play  Observation
 Simulation
 Customer needs are assessed for
urgency so that priority for service
delivery can be identified
 Customers are provided with
information
 Personal limitation in addressing
customer and colleague needs is
identified and where appropriate,
assistance is sought from supervisor
LO3. DELIVER SERVICE TO CUSTOMER

 Customer needs are promptly  Lecture  Demonstration
attended to in line with enterprise  Demonstration  Interviews/ Questioning
procedure  Role-play  Observation
 Simulation
 Appropriate rapport is maintained
with customer to enable high quality
service delivery
 Opportunity to enhance the quality of
service and products are taken
wherever possible
LO4. HANDLE QUERIES THROUGH USE OF COMMON BUSINESS

TOOLS AND TECHNOLOGY

 Common business tools and  Lecture  Demonstration
technology are used  Demonstration  Interviews/ Questioning
efficiently to determine customer  Role-play  Observation
 Simulation
requirements
 Queries/ information are recorded in
line with enterprise procedure
 Queries are acted upon promptly and
correctly in line with enterprise
procedure
LO5. HANDLE CUSTOMERS COMPLAINTS, EVALUATION AND

RECOMMENDATIONS
 Guests are greeted with a smile and  Lecture  Demonstration
eye-to-eye contact  Demonstration  Interviews/ Questioning
 Responsibility for resolving the  Role-play  Observation
 Simulation
complaint is taken within limit of
responsibility and according to
enterprise policy
 Nature and details of complaint are
established and agreed with the
customer
 Threats to personal safety are
identified and managed to personal
safety of customers or colleagues
and appropriate assistance is
organized
 Appropriate action is taken to resolve
the complaint to the customers
satisfaction wherever possible
 Conflict situations are resolved within
scope of individual responsibility by
applying effective communication
skills and according to enterprise
policy
CORE COMPETENCIES
CORE COMPETENCY : PROVIDE HOUSEKEEPING SERVICES

TO GUESTS
MODULE TITLE : PROVIDING HOUSEKEEPING SERVICES

TO GUEST
MODULE DESCRIPTOR : This module deals with the skills and required
to provide a range of general housekeeping
services to guests
NOMINAL DURATION : 60 hrs
SUMAMRY OF LEARNING OUTCOMES:
Upon completion of this module, the trainee/ student must be able to:
LO1. Receive housekeeping requests

LO2. Provide/ Service housekeeping requests
LO3. Provide advice to guest
LO4. Liaise with other departments
LO1. RECEIVE HOUSEKEEPING REQUESTS

 Guest/staff housekeeping requests  Lecture –  Demonstration
and service delivery are accepted Discussion  Interviews/ Questioning
and recorded in accordance to  Observation
 Interaction
enterprise policies and procedure.  Demonstration
 Details of requests made are
confirmed and noted in accordance
with enterprise procedures
 Apologies are made when a request
has arisen from a delayed delivery of
service
 Request not related to housekeeping
are referred to appropriate
department.
LO2. PROVIDE/ SERVICE HOUSEKEEPING REQUESTS

 Identified service/item is obtained  Lecture –  Demonstration
through liaison with other staff in Discussion  Interviews/ Questioning
accordance with enterprise  Observation
 Interaction
procedures  Demonstration
 Required items are located and
delivered to guest room in
accordance with enterprise
procedures
 Equipment is set up in guest room in
accordance with the request of the
guest
 Requested items are removed from
guest rooms in accordance with
enterprise procedures.
LO3. PROVIDE ADVICE TO GUEST

 Guest is advised on services and  Lecture –  Demonstration
items available through Discussion  Interviews/ Questioning
housekeeping department  Observation
 Interaction
 Guest is advised on use of items  Demonstration
delivered to guest room
 The proper use of delivered item to
the guest room is demonstrated to
guest
 Liaise with other staff and
department to provide support
services
LO4. LIAISE WITH OTHER DEPARTMENTS

 Equipment malfunction is reported to  Lecture –  Demonstration
appropriate personnel in accordance Discussion  Interviews/ Questioning
with enterprise procedures  Observation
 Interaction
 Management is advised on  Demonstration
dangerous or suspicious
circumstances in accordance with
enterprise procedures.
 Other departments are updated on
the status of service requests
CORE COMPETENCY : CLEAN AND PREPARE ROOMS FOR
INCOMING GUESTS
MODULE TITLE : CLEAN AND PREPARE ROOMS FOR

INCOMING GUESTS
MODULE DESCRIPTOR : The module deals with the skills and knowledge
required from housekeeping attendants to
clean and prepare rooms for incoming
guests in a commercial accommodation
establishment.
NOMINAL DURATION : 60 hrs
SUMAMRY OF LEARNING OUTCOMES:
Upon completion of this module, the trainee/ student must be able to:
LO1. Set up equipment and trolleys

LO2. Access rooms for servicing
LO3. Make up beds
LO4. Clean and clear rooms
LO5. Clean and store trolleys and equipment
LO1. SET UP EQUIPMENT AND TROLLEYS

 Cleaning, supplies and equipment  Lecture –  Demonstration
required for servicing rooms are Discussion  Observation
correctly selected and prepared for
use  Interaction  Inspection
 Supplies for trolleys are accurately  Demonstration  Written examinatio
identified and selected or ordered in (optional)
sufficient numbers in accordance
 Trolleys are safely loaded with
adequate supplies in accordance
LO2. ACCESS ROOMS FOR SERVICING

 Rooms requiring service are  Lecture –  Demonstration
correctly identified based on Discussion  Observation
information supplied to
housekeeping staff  Interaction  Inspection
 Rooms are accessed in accordance  Demonstration  Written examinatio
with the establishment’s customer (optional)
service and security procedures
LO3. MAKE UP BEDS
 Beds and mattresses are stripped,  Lecture –  Demonstration
pillows and linen are checked for Discussion  Observation
stains and damage rooms are
checked whether guests left any  Interaction  Inspection
valuables  Demonstration  Written examinatio
 Items with stains are immediately (optional)
segregated and forwarded to the
Laundry Department for proper
processing
 Bed linens are replaced in
standards and procedures
LO4. CLEAN AND CLEAR ROOMS

 Trolleys and equipment are cleaned  Lecture –  Demonstration
after use in accordance with safety Discussion  Observation
and enterprise procedures
 All items are correctly stored in  Interaction  Inspection
accordance with enterprise  Demonstration  Written examinatio
procedures (optional)
 Supplies and items are checked and
replenished or re-ordered in
procedures
 Additional housekeeping services is
provided as requested in accordance
 Turn over procedure for next shift is
carried out in accordance with
LO5. CLEAN AND STORE TROLLEYS AND EQUIPMENT

 Rooms are cleaned in correct order  Lecture –  Demonstration
and with minimum disruption to Discussion  Observation
guests
 All furniture, fixtures and fittings are  Interaction  Inspection
cleaned and checked in accordance  Demonstration  Written examinatio
with enterprise procedures and (optional)
hygiene/safety guidelines
 Room supplies are checked,
replenished or replaced in
standards and procedures
 Pests are promptly identified and
appropriate action is taken in
accordance with safety and
 Rooms are checked for any defects
and are accurately reported in
procedures
 Damaged items are recorded in
procedures
 Any unusual or suspicious person,
item or occurrence is promptly
reported in accordance with
 Guest’s belongings left in vacated
rooms are collected and stored in
accordance with lost and found
CORE COMPETENCY : PROVIDE VALET/ BUTLER SERVICE
MODULE TITLE : PROVIDING VALET/ BUTLER SERVICE
MODULE DESCRIPTOR : This module deals with the skills and

knowledge required to provide valet/butler
services in a commercial accommodation
establishment. This role would generally be
undertaken by staff members with sound
organizational and interpersonal skills within
limit of responsibility.
LO1. Provide valet services to guests

LO2. Display professional standards
LO3. Care for guest property
LO1. PROVIDE VALET SERVICES TO GUESTS

 Role of valet is defined in accordance  Lecture –  Demonstration
with enterprise policy Discussion  Observation
 Valet services are prepared to be  Interaction  Written examination
delivered  OJT (optional)
 Valet services is delivered within limit
of responsibility
 Valet services is recorded
LO2. DISPLAY PROFESSIONAL STANDARDS

 Rapport is established and feelings of  Lecture –  Demonstration
goodwill are enhanced between the Discussion  Observation
guest within limit of responsibility  Interaction  Written examination
 Knowledge of individual guest’s  OJT (optional)
records is accessed and utilized to
provide personalized and quality
services based on guest instructions
and enterprise policy
 Valet grooming and communication
standards are followed, in
accordance with enterprise policy
LO3. CARE FOR GUEST PROPERTY

 Luggage is set in room based on  Lecture –  Demonstration
guest instructions and enterprise Discussion  Observation
policy  Interaction  Written examination
 Guest clothes may be processed  OJT (optional)
based on guest instructions and
enterprise policy
 Shoes are cleaned based on guest
instructions
 Repairs are made or organized based
on guest instructions, in accordance
with enterprise policy
 Confidentiality of guest’s property and
activities is maintained in accordance
with legal and ethical requirements
CORE COMPETENCY : LAUNDRY LINEN AND GUEST CLOTHES
MODULE TITLE : LAUNDERING LINEN AND GUEST

CLOTHES
MODULE DESCRIPTOR : This module deals with the skills and

knowledge required to work in an “on-
premise” laundry section in a commercial
accommodation establishment applied to
guest laundry, and in-house linen and
uniforms.
LO1. Collect laundry for laundering functions

LO2. Perform laundering functions
LO3. Process laundered item
LO4. Return laundered item
LO1. COLLECT LAUNDRY FOR LAUNDERING FUNCTIONS

 The role of an on-premise laundry is  Lecture –  Demonstration
identified according to enterprise Discussion  Interview/ Questioning
policy  Interaction  Observation
 Guest clothes are picked up in  Demonstration  Written examination
accordance with enterprise policy  Simulation (optional)
 In-house items are picked up in
accordance with enterprise policy
LO2. PERFORM LAUNDERING FUNCTIONS

 Items are correctly sorted and  Lecture –  Demonstration
counted according to cleaning Discussion  Interview/ Questioning
process required and urgency of the  Interaction  Observation
item  Demonstration  Written examination
 Items for laundering are checked for  Simulation (optional)
stains and are treated using the
correct process
 Laundry methods are selected in
accordance with textile labeling codes
and based on fiber and fabric, dye
fastness, degree of spoilage and
washing instructions
 Laundry equipment is operated in
accordance with manufacturer’s
instructions
 Any damage arising from the
laundering process is recorded and
appropriate person(s) is/are notified
in accordance with enterprise
procedures
 Cleaning agents and chemicals are
used in accordance with
manufacturer’s instructions and
specific laundry equipment
 Items are checked after the
laundering process to ensure quality
cleaning
 Pressing and finishing processes are
correctly completed in accordance
with textile characteristics and client
requirements
LO3. PROCESS LAUNDERED ITEM

 Post cleaning laundry activity are  Lecture –  Demonstration
performed in accordance with Discussion  Interview/ Questioning
enterprise policy  Interaction  Observation
 Results of cleaning are checked and  Demonstration  Written examination
appropriate additional action is taken.  Simulation (optional)
 Internal record and billing instructions
are processed in accordance with
 Necessary internal laundry reports
are produced
LO4. RETURN LAUNDERED ITEM

 Guest clothes are delivered in  Lecture –  Demonstration
accordance with enterprise policy Discussion  Interview/ Questioning
 In-house items are delivered in  Interaction  Observation
accordance with enterprise policy  Demonstration  Written examination
 Simulation (optional)
CORE COMPETENCY : CLEAN PUBLIC AREAS, FACILITIES AND
EQUIPMENT
MODULE TITLE : CLEAN PUBLIC AREAS, FACILITIES AND

EQUIPMENT
MODULE DESCRIPTOR : This module deals with the knowledge and

skills required in cleaning public areas,
facilities and equipment. It includes
selecting and setting up of equipment and
materials; cleaning dry and wet areas; and,
maintaining and storing cleaning equipment
and materials
LO1. Select and set up equipment and materials

LO2. Apply cleaning technique
LO3. Clean dry and wet areas
LO4. Maintain and store cleaning equipment and chemicals
LO1. SELECT AND SET UP EQUIPMENT AND MATERIALS

 Equipment are selected according to  Lecture –  Demonstration
type of cleaning to be done Discussion  Interview/ Questioning
 All equipment are checked if clean
and in safe working condition prior to  Interaction  Observation
use  Demonstration  Written examination
 Suitable dry and wet cleaning agents (optional)
and chemicals are selected and
prepared in accordance with
manufacturer’s and relevant
occupational health and safety
requirements
 Protective clothing are selected and
used where necessary
LO2. APPLY CLEANING TECHNIQUE

 Furniture, fixtures, ceilings and  Lecture –  Demonstration
wallings are assessed for cleaning Discussion  Interviews/ questioning
 Appropriate cleaning equipment and
chemicals are selected in accordance  Interaction  Observation
with the type of material used  Demonstration  Written examination
 Cleaning technique is applied on (optional)
furniture and walling materials in
accordance with type of material used
 Appropriate procedures is applied in
accordance with the technique
 Equipment and chemicals are
properly cleaned and stored in
accordance with manufacturer’s
specifications and requirements
LO3. CLEAN DRY AND WET AREAS

 Wet and dry areas are prepared for  Lecture –  Demonstration
cleaning and hazards are identified Discussion  Interview/ Questioning
and assessed
 The work area is barricaded or  Interaction  Observation
warning signs are placed, as  Demonstration  Written examination
appropriate, to reduce risk to (optional)
colleagues and customers
 Cleaning agents or chemicals are
selected and applied on specific
areas in accordance with
manufacturer’s recommendations,
safety procedures and enterprise
policies and procedures
 Equipment are used safely in
accordance with manufacturer's
recommendations
 Garbage and used chemicals are
disposed off in accordance with
hygiene, safety and environmental
legislation requirements
LO4. MAINTAIN AND STORE CLEANING EQUIPMENT AND CHEMICALS

 Equipment are cleaned after use in  Lecture –  Demonstration
accordance with enterprise Discussion  Interview/ Questioning
requirements and manufacturer’s
instructions  Interaction  Observation
 Routine preventive maintenance is  Demonstration  Written examinatio
carried out or arranged in accordance (optional)
 Defects are identified and reported in
procedures
 Equipment are stored in the
designated area and in a condition
ready for re-use.
 Chemicals are stored and controlled
in accordance with health and safety
requirements.
CORE COMPETENCY : DEAL WITH/HANDLE INTOXICATED
GUESTS
MODULE TITLE : DEAL WITH/HANDLE INTOXICATED

GUESTS
MODULE DESCRIPTOR : This module deals with the knowledge, skills

and attitude in handling or dealing with
intoxicated guests at the workplace. It
includes the knowledge and skills on how to
determine the level of intoxication, proper
approach, application of appropriate
procedure and the knowledge on legislation
for alcoholic drinks.
LO1. Determine the level of intoxication

LO2. Apply appropriate procedures
LO3. Comply with legislation
LO1. DETERMINE THE LEVEL OF INTOXICATION

 Level of intoxication of guest is  Lecture –  Oral questions
assessed in accordance with Discussion  Written questions
industry procedure.  Interaction  Work projects
 Offered assistance politely to  Demonstration  Workplace observatio
intoxicated guest in line with  Simulation of practical skills
enterprise procedure.
 Practical exercises/
 Urgently referred difficult situation to
immediate boss as per enterprise Role Play/
regulations. Demonstration
 Intoxicated guest lying on the floor is  Formal report fro
not touched but is carefully watched supervisor
in line with industry practice.
 Sought immediate assistance from
hotel security personnel for the
situations that posing a threat to
safety and security according to
enterprise procedure.
LO2. APPLY APPROPRIATE PROCEDURES

 Analyzed the situation carefully  Lecture –  Oral questions
a. Applied procedures appropriate Discussion  Written questions
to the situation and in  Interaction  Work projects
accordance with organizational  Demonstration  Workplace observatio
policy  Simulation of practical skills
b. Explained politely the position to
 Practical exercises/
the guest using appropriate
communication skills Role Play/
 Assisted the guest to leave the Demonstration
premises when necessary in  Formal report fro
accordance with enterprise supervisor
procedure.
LO3. COMPLY WITH LEGISLATION

 Dealt with intoxicated persons in line  Lecture –  Oral questions
with industry practice Discussion  Written questions
 Dealt with underage drinkers with  Interaction  Work projects
caution and care in compliance with  Demonstration  Workplace observatio
legal regulations  Simulation of practical skills
 Complied with legislative  Practical exercises/
requirements as per alcoholic Role Play/
regulations
Demonstration
 Formal report fro
supervisor

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COURSE TITLE : HOUSEKEEPING

NOMINAL DURATION : 436 hours

COURSE DESCRIPTION : This course is designed to enhance the

4. Practice 4.1 Practicing 4.1.1 Identify hazards and risks

Tools, Materials and Equipment:

NOTE: Implementation of the training program can be made possible

Based on the class intake of 25 students/trainees, the following are

Lecture 8 x 5 m. 40 sq. m. 40 sq. m.

Demo/Mock/ Room 4 x 6 m. 24 sq. m. 24 sq. m.

 Must be a holder of National TVET Trainer Certificate I (TM I and

BASIC COMPETENCY : PARTICIPATE IN WORKPLACE

MODULE TITLE : PARTICIPATING IN WORKPLACE

MODULE DESCRIPTOR : This module covers the knowledge, skills and

NOMINAL DURATION : 4 hours

SUMMARY OF LEARNING OUTCOMES:

LO 1. Obtain and convey workplace information

LO1. OBTAIN AND CONVEY WORKPLACE INFORMATION

Assessment Criteria Conditions Methodologies Assessment

LO2. SPEAK ENGLISH AT A BASIC OPERATIONAL LEVEL

Assessment Criteria Conditions Methodologies Assessment

LO3. PARTICIPATE IN WORKPLACE MEETINGS AND DISCUSSIONS

LO4. COMPLETE RELEVANT WORK RELATED DOCUMENTS

MODULE TITLE : WORKING IN A TEAM ENVIRONMENT

MODULE DESCRIPTOR : This module covers the knowledge, skills, and

NOMINAL DURATION : 4.5 hours

SUMMARY OF LEARNING OUTCOMES:

LO1. Describe and identify team role and responsibility in a team

LO1. DESCRIBE AND IDENTIFY TEAM ROLE AND RESPONSIBILITY IN A

Assessment Criteria Methodologies Assessment

Assessment Criteria Methodologies Assessment

LO3. WORK EFFECTIVELY WITH COLLEAGUES

Assessment Criteria Methodologies Assessment

Assessment Criteria Methodologies Assessment

BASIC COMPETENCY : PRACTICE CAREER PROFESSIONALISM

MODULE TITLE : PRACTICING CAREER PROFESSIONALISM

MODULE DESCRIPTOR : This module covers the knowledge, skills and

NOMINAL DURATION : 4.5 hours

SUMMARY OF LEARNING OUTCOMES:

LO1. Integrate personal objectives with organizational goals

LO1. INTEGRATE PERSONAL OBJECTIVES WITH ORGANIZATIONAL

LO2. SET AND MEET WORK PRIORITIES

Assessment Criteria Methodologies Assessment

LO3. MAINTAIN PROFESSIONAL GROWTH AND DEVELOPMENT

Assessment Criteria Methodologies Assessment

MODULE TITLE : PRACTICING OCCUPATIONAL HEALTH

MODULE DESCRIPTOR : This module covers the knowledge, skills and

NOMINAL DURATION : 5 hours

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module, the trainee/student must be able to:

LO1. Identify hazards and risks

LO1. IDENTIFY HAZARDS AND RISKS

Assessment Criteria Methodologies Assessment

LO2. EVALUATE HAZARD AND RISKS

Assessment Criteria Methodologies Assessment

LO3. CONTROL HAZARDS AND RISKS

Assessment Criteria Methodologies Assessment

LO4. MAINTAIN OCCUPATIONAL HEALTH AND SAFETY AWARENESS

Assessment Criteria Methodologies Assessment

LO5. PERFORM BASIC FIRST-AID PROCEDURES

Assessment Criteria Methodologies Assessment

COMMON COMPETENCY : DEVELOP AND UPDATE INDUSTRY

MODULE TITLE : DEVELOPING AND UPDATE INDUSTRY