COMPETENCY – BASED CURRICULUM

Course Title : COMPUTER SYSTEMS SERVICING

Nominal Duration : 258 hrs.
Qualification Level : NCII

Course Description : The COMPUTER SYSTEMS

SERVICING NC II Qualification consists of competencies that must
possess to enable to install and configure computers systems, set-up
computer networks and servers and to maintain and repair computer
systems and networks.

Trainee Entry

A person who has achieved this Qualification is competent to be:

 Computer Assembler
 Computer Service Technician
 Network Technician
Computer Maintenance Technician

Requirements: Trainees or students should possess the following

requirements:

 can communicate both in oral and written;

 physically and mentally fit;
 with good moral character; and
 can perform basic mathematical computation.
 Course Structure:

BASIC COMPETENCIES
18 HOURS
Nomina
Units of l
Module Title Learning Outcomes
Competency Duratio
n
1.1.1 Obtain and convey
1. Participate in 1.1 Participating
workplace information
workplace in workplace
1.1.2 Complete relevant work 4 hours
communicatio communicatio
related documents
n n
1.1.3 Participate in workplace
2.1.1 Describe and identify
1. Work in a 2.1 Working in a team role and
team team responsibility in a team 4 hours
environment environment 2.1.2 Describe work as a team
member
3.1.1 Integrate personal
objectives with
3.1 Practicing
2. Practice career organizational goals
career
professionalis 3.1.2 Set and meet work 6 hours
professionalis
m priorities
m
3.1.3 Maintain professional
growth and development
4.1.1 Evaluate hazards and
risks
3. Practice 4.1 Practicing
4.1.2 Control hazards and
occupational occupational
risks 4 hours
health and health and
4.1.3 Maintain occupational
safety safety
health and safety
awareness

COMMON COMPETENCIES
80 Hours
Units of Nominal
Module Title Learning Outcomes
Competency Duration
1.1 1. Assess quality of
1.1 Applying received materials
1. Apply quality
quality 1.1 2. Assess own work 11 hours
standards
standards 1.1 .3. Engage in quality
improvement
2. Perform 2.1 Performing 2.1 .1. Plan and prepare 13 hours
computer computer for task to be taken
operations operations undertaken
2.1 2. Input data into
computer
2.1 3. Access information
using computer
2.1.4. Produce output/ data
 using computer system
2.1.5. Use basic functions of
a www-browser to
locate information
2.1.6. Maintain computer
equipment and systems
3.1 .1 Select measuring
instruments
3. Perform
3.1 Performing 3.1 .2 Carry out
mensuration
mensuration measurements and 11 hours
and
and calculation calculation
calculation
3.1 .3 Maintain measuring
instruments
4.1.1 Identify different kinds
of technical drawings
4.1.2 Interpret technical
drawing
4. Prepare and 4.1 Preparing 4.1. 3. Prepare/make
interpret and interpret changes to
electrical/electronic 12 hours
technical technical
drawing drawing schematics and
drawings
4.1. 4. Store technical
drawings and
equipment
/instruments
5.1.1. Plan and prepare for
tasks to be undertaken
5.1 .2. Prepare hand
tools
5. Use hand 5.1 Using hand
5.1 .3. Use appropriate 11 hours
tools tools
hand tools and test
equipment
5.1 .4. Maintain hand
tools
6.1.1. Plan and prepare for
termination/connection
of electrical
6. Terminate wiring/electronics
6.1 Terminating circuits
and connect
and connect
electrical 6.1.2. Terminate/connect
electrical wiring 10 hours
wiring and electrical
and electronics
electronics wiring/electronic
circuit
circuit circuits
6.1.3. Test termination/
connections of electrical
wiring/electronics
 circuits
7.1 .1. Determine
criteria for testing
electronics components
7.1 Testing 7.1 .2. Plan an approach
7. Test electronic
electronic for component testing 12 hours
components
components
7.1 .3. Test components
7.1 .4. Evaluate the
testing process

CORE COMPETENCIES
160 Hours

Units of Nominal
Module Title Learning Outcomes
Competency Duration
1. Install and 1.1 Installing 1.1.1 Assemble
configure and configure computer hardware 25hrs.
computer computer 1.1.2. Install operating
systems systems system and drivers
for peripherals/
devices.
1.1.3. Install the
computer
application software
1.4.Conduct testing
and documentation
2. Set-up 2.1 Setting-up 2.1.1 Install network 40hrs.
computer computer cables
networks networks 2.1.2. Set network
configuration
2.1.3. Set router/Wi-Fi/
wireless access
point/repeater
configuration
2.1.4. Inspect and test
the configured
computer networks
3. Set-up 3.1 Setting-up 3.1.1 Set-up user 60hrs.
Computer Computer access
Servers Servers 3.1.2. Configure
 network services
3.1.3. Perform testing,
documentation and
pre-deployment
practices
4. Maintain and 4.1 Maintaining 4.1 .1 Plan and prepare 35hrs.
repair and repair for maintenance
computer computer and repair
systems and systems and 4.1 .2 Maintain
networks networks computer systems
and networks
Diagnose faults of
computer systems
4.1 3. Rectify/correct
defects in computer
systems
4.1.4. Inspect and test
the computer
systems and
networks

Assessment Methods:
Demonstration of practical skills
Direct observation
Interview

Course Delivery:
Lecture
Discussion
Demonstration
Viewing multimedia
 B. Modules of Instruction

Core Competency :

Unit of Competency : SET-UP COMPUTER SERVERS

Module Title : SETTING-UP COMPUTER
SERVERS

Module Descriptor : This unit covers the knowledge,

skills and attitudes needed to set-up computer servers for LANs and
SOHO systems. It consists of competencies to set-up user access and
configures network services as well as to perform testing,
documentation and pre-deployment procedures.

Nominal Duration : 60 hours

Summary of Learning Outcomes:

Upon completion of this module, the students/ trainees must be able
to:
LO1. Set-up user access
LO2. Configure network services
LO3. Perform testing, documentation and pre-deployment
procedures

DETAILS OF LEARNING OUTCOMES:

LO1: SET-UP USER ACCESS

Assessment Criteria Contents Conditions Methodolo Assessmen

gies t Methods
1. User folder is created 1. Network The students/ Supervised  Practical
in accordance with operating trainees must be Industry Demonstr
network operating system provided with the Training ation w/
system (NOS) features (NOS) following: oral
features  Tools and questionin
2. User access level is
2. Computer materials g
configured based on
servers and  Work stations  Interview
NOS features and
functions  Technical  Portfolio
established network
3. Types of Manuals OH &
access policies/end-
Network S policies and
user requirements.
services procedures
3. Security check is 4. User access -OH & S policies
performed in level  manuals
accordance with configuratio
established network  PC or
n workstation
access policies/end-
user requirements. network and
server
  Network
operating
system (NOS)
 Network printer
 Tools and test
instruments
 Appropriate
software
applications/pro
grams
 Wireless access
point.

LO2: CONFIGURE NETWORK SERVICES

Assessment Criteria Contents Conditions Methodolo Assessmen

gies t Methods
1. Normal functions of 1. Network Trainees must be Supervised 1. Practical
server are checked in services provided with the Industry Demonstr
accordance with configuratio following: Training ation w/
manufacturer’s n  OH & S policies oral
instructions 2. Setting-up and procedures questionin
2. Required client/user -OH & S policies g
modules /add-ons access and  manuals 2. Interview
are installed/updated security  PC or 3. Portfolio
based on NOS 3. Installing workstation
installation and network and
procedures configuring server
3. Network services to modules/ad  Network
be configured are d-ons operating
confirmed based on system (NOS)
user/system  Network printer
requirements  Tools and test
4. Operation of instruments
network services are  Appropriate
checked based on software
user/system applications/pro
requirements grams
5. Unplanned events or  Wireless access
conditions are point.
responded to in
accordance with
established procedures
 LO3: PERFORM TESTING, DOCUMENTATION AND PRE-DEPLOYMENT
PROCEDURES

Assessment Criteria Contents Conditions Methodologie Assessment

s Methods
1. Pre-deployment  Testing, Trainees Supervised
procedures is documentati must be Industry  Practical
undertaken based on on and pre- provided Training Demonstra
enterprise policies and deployment with the tion w/
procedures procedures following: oral
2. Operation and  OH & S questionin
security check are policies and g
undertaken based on procedures  Interview
end-user a. OH &  Portfolio
requirements S policies
3. Reports are prepared b.
/ completed according manuals
to enterprise policies  PC or
and procedures. workstation
network
and server
 Network
operating
system
(NOS)
 Network
printer
 Tools and
test
instrument
s
 Appropriate
software
applications
/programs
 Wireless
access
point