OS Automotive Electromech L4

Federal Democratic Republic of Ethiopia
OCCUPATIONAL STANDARD
AUTOMOTIVE
ELECTROMECHANICAL DIAGNOSIS
NTQF Level IV
Ministry of Education
November 2016
Introduction
Ethiopia has embarked on a process of reforming its TVET-System. Within the

policies and strategies of the Ethiopian Government, technology transformation – by
using international standards and international best practices as the basis, and,
adopting, adapting and verifying them in the Ethiopian context – is a pivotal element.
TVET is given an important role with regard to technology transfer. The new
paradigm in the outcome-based TVET system is the orientation at the current and
anticipated future demand of the economy and the labor market.
The Ethiopian Occupational Standard (EOS) is the core element of the Ethiopian
National TVET-Strategy and an important factor within the context of the National
TVET-Qualification Framework (NTQF).They are national standards, which define
the occupational requirements and expected outcome related to a specific
occupation without taking TVET delivery into account.
This document details the mandatory format, sequencing, wording and layout for the
Ethiopia Occupational Standard which comprised of Units of Competence.
A Unit of Competence describes a distinct work activity. It is documented in a

standard format that comprises:
 Occupational title, NTQF level
 Unit title
 Unit code
 Unit descriptor
 Elements and Performance criteria
 Variables and Range statement
 Evidence guide
Together all the parts of a Unit of Competence guide the assessor in determining
whether the candidate is competent.
The ensuing sections of this EOS document comprise a description of the

occupation with all the key components of a Unit of Competence:
 chart with an overview of all Units of Competence for the level including the
Unit Codes and the Unit of Competence Titles
 contents of each Unit of Competence listed in the chart
 occupational map providing the Technical and Vocational Education and
Training (TVET) providers with information and important requirements to
consider when designing training programs for this standards and for the
individual, a career path
Automotive Electromechanical
Ministry of Education Version 2
Page 1 of 71 Diagnosis
Copyright November 2016
Ethiopian Occupational Standard
UNIT OF COMPETENCE CHART
Occupational Standard: Automotive Electromechanical Diagnosis
Occupational Code: EIS AED
NTQF Level IV
EIS AED4 01 1116 EIS AED4 02 1116 EIS AED4 03 1116
Diagnose Complex Diagnose Diagnose Complex Faults in
Faults in Engine Electronically Under Chassis
Management Systems Controlled Power Train Management Systems
Management System
EIS AED4 04 1116 EIS AED4 05 1116 EIS AED4 06 1116 see text
Diagnose Complex Diagnose Complex below
Fault in Body Faults in Air Diagnose Complex
Management System Conditioning and Will be
Electrical replaced
and Electronic
HVAC Systems Faults in Vehicle
Monitoring and Protection
Service and Maintain Manage Automotive Manage Quality Customer
Electrical Components Workshop/ Servicing Service
in Hybrid Electric Operations
Vehicles

Prepare Job Plan and Organize Migrate to New
Estimation and Costing Work Technology

Establish Quality Develop Individuals Utilize Specialized
Standards and Team Communication Skills
EIS AED4 06 1116 see text
below
Diagnose Complex faults
EIS AED4 16 1116 EIS AED4 17 1116
in electrical and electronic
Manage Micro, Small Apply Problem Solving faults in safety- and drive
and Medium Techniques and Tools assist systems (this
Enterprises (MSMEs) competence need to be
considered if the drive
system is different from the
mentioned system)
Occupational Standard: Automotive Electromechanical Diagnosis Level IV
Diagnose Complex Faults in Engine Management
Unit Title
Systems
Unit Code EIS AED4 01 1116
Unit Descriptor This unit describes the performance outcomes required to
diagnose complex faults in light –medium duty vehicle
petrol engine and light-heavy duty vehicle diesel engines
management in order to initiate action to service, repair,
replace or improve performance.
The unit involves evaluating system performance and
identifying possible operational anomalies.
Faults will be mechanical by nature, requiring the
application of complex diagnostic processes to resolve.
Elements Performance Criteria

1. Identify and confirm 1.1 Workplace instructions and reports are used to
the work determine the nature and objective of system diagnosis
requirement requirements
1.2 Specifications for correctly functioning light –medium
duty vehicle petrol engines and light-heavy duty vehicle
diesel engines management are accessed and
interpreted
1.3 Workplace Health and Safety (WHS) requirements,
including equipment and system isolation and personal
protection needs, are observed and addressed
throughout the work
1.4 Effects of systemic deficiencies, discrepancies or faults
in light-medium vehicle petrol engines management and
light-heavy vehicle diesel engines managementare
identified and confirmed from indirect or direct evidence
1.5 Possible safety impacts of the work are considered and
responded to according to regulatory and workplace
procedures
2. Prepare to perform
2.1 Criteria for diagnosis are developed and adopted to
diagnosis meet the objective of the work
2.2 System performance achievements or discrepancies are
identified from scrutiny of technical support information
and available on-board diagnostic systems
2.3 Diagnostic methods, including complexity of diagnostic
process, sequence, tests and testing process are
identified and selected from the range of available
options
2.4 Testing equipment is obtained and prepared for
application according to manufacturer, component
supplier and workplace requirements
2.5 Tools and materials required to support the diagnostic
process are identified, selected and prepared for use
3. Apply complex
3.1 Selected diagnostic processes are followed according
diagnostic process to specifications and workplace procedures
3.2 Testing is carried out according to workplace
procedures and manufacturer and component supplier
specifications
3.3 Findings are verified, if necessary, by using reliable
alternative or optional processes
3.4 Conclusions are drawn from findings and documented
according to workplace requirements
3.5 Information and detail related to the evaluation of
diagnosis is provided to the appropriate person or
customer to confirm further action to be taken
Variable Range
Workplace Health and It requirements:
Safety (WHS)  Are those prescribed under legislation, regulations,
codes of practice, and workplace policies and
procedures
 May include:
 protective clothing and equipment
 use of tools and equipment
 handling of material
 use of fire-fighting equipment
 first aid equipment
 Hazard control, including control of hazardous materials
and toxic substances.
Faults May include:
 Engine (poor performance, excessive oil consumption,
engine stoppages)
 Fuel (contamination, flow, pressure, leakage
 Ignition (no-start, no-run, misfire, erratic operation, lack
of power, charging
 Intake system(leakage, noise, vibration, inadequate
control
 Exhaust system (pressure, abnormal emissions)
 Lubrication (pressure, flow, leakage, abnormal engine
wear, inadequate filtration, sludge formation, excessive
deposits, overheating)
 Mounting (noise, vibration, hardness, clutch shudder,
erratic transmission control)
 Direct faults in input sensors, output actuators, wiring
harness, computer systems, calibration/adjustment
specifications
 Cooling (overcooling, insufficient cooler flow, coolant out
of specification, lack or air flow, internal corrosion)
 Indirect faults caused by the influence of external
systems which (electrical and electronic) may or may
not be faulty in their primary operations
 Component specifications, component assembly,
component damage and system modifications
 Indirect engine mechanical faults
Tests May include:
 Component wear analysis, compression testing, cylinder
leakage, engine performance analysis, exhaust gas
sampling, oil consumption analysis, oil pressure testing,
temperature and engine vacuum measurement.
 Analysis of diagnostic trouble codes (DTCs) and system
live data
 Wiring and connector integrity, operation and
specification of input and output devices, controlling
electronic components and computers, data
interpretation and readings related to direct, indirect and
intermittent causes
 Mechanical systems testing
 Road test
Testing equipment May include:
 Bore gauges, compression gauges, scan tools, cooling
system analyser, dial gauges, exhaust gas analysers,
micrometers, multimeter, oscilloscope, pressure
gauges, stethoscope, telescopic gauges, temperature
gauges, tachometer, timing lights, vacuum gauges,
verniers, barometers
 Scan tools
 Manufacturer/component supplier testing equipment
Diagnostic processes May include:
 Analysing manufacturer/component supplier
specifications, schematics and operational procedures
related to light-medium vehicle petrol engine
management systems and light - heavy vehicle diesel
engine management systems
 Component substitution
 Six-step troubleshooting plan
 Discover-investigate-fix methodology
Evidence Guide
Critical Aspects of Assessment requires evidence that the candidate:
Competence  Interpret workplace instructions and locate and apply
information
 Apply safety requirements, including the use of personal
protective equipment
 Identify and select appropriate diagnosis processes to
be performed
 Complete diagnosis of complex faults on a minimum of
three different light-medium vehicle petrol engine
management systems and light - heavy vehicle diesel
engine management systems with real or simulated
faults
 Document and report outcomes and required actions of
diagnosis of complex faults in with real or simulated
faults with real or simulated faults.
Underpinning Demonstrates knowledge of:
Knowledge and  Concepts and principles of light-medium vehicle petrol
Attitudes engine management systems and light - heavy vehicle
diesel engine management systems
 Types, function, operation and limitations of light vehicle
petrol engines, including:
 Intake, exhaust, lubrication, cooling and engine
mounting systems and components
 Petrol throttle-body injection, petrol port-injection, petrol
direct-injection Diesel common rail injection
 Diagnostic theory, including concept, design and
planning
 Types, functions, operations and limitations of
diagnostic testing equipment related light-medium
vehicle petrol engine management systems and light -
heavy vehicle diesel engine management systems
 Testing procedures of light-medium vehicle petrol
engine management systems and light - heavy vehicle
diesel engine management systems including accessing
and interpreting scan tool system data
 Methods and processes for documenting and reporting
diagnostic findings and recommendations.
Underpinning Skills Demonstrates skills of:
 Communication skills to communicate ideas and
information to enable confirmation of work requirements
and specifications, coordination of work with site
supervisor, other workers and customers, reporting of
work outcomes and completion of regulatory,
commercial and vehicle information systems inputs
 Numeracy skills to use mathematical ideas and
techniques to complete measurements, calculate
requirements, and present results of diagnosis
 Planning and organising skills to conclude complex
diagnostic processes which anticipate and allow for
risks, cater for both direct and indirect evidence and
avoid or minimise reworking and avoid wastage
 Problem-solving skills to use available information to
contribute to decision making strategies for solving
complex problems as they relate to light vehicle petrol
engine light-medium vehicle petrol engine management
systems and light - heavy vehicle diesel engine
management systems
 Self-management skills to plan and organise activities,
including the planning of analytical processes,
preparation of the worksite and the obtaining of testing
equipment and materials to avoid backtracking,
workflow interruptions or wastage
 Technical skills to use workplace tools relating to the
complex diagnosis of light-medium vehicle petrol
engine management systems and light - heavy vehicle
diesel engine management systems including the use
of:
 Specialised tools and equipment
 Measuring equipment
 Technology skills to use workplace technology related to
systems diagnosis, information research and
management systems.
Resources Implication The following resources must be provided:
 Workplace or fully equipped location with necessary
tools and equipment as well as consumable materials
Assessment Methods Competence may be assessed through:
 Interview / Written exam
 Observation / Demonstration
Context of Assessment Competence may be assessed in the workplace or in
simulated work.
Occupational Standard: Automotive Servicing Operations Management Level IV
Diagnose Electronically Controlled Power Train
Unit Title
Management System
Unit Descriptor This unit identifies the competence required to Inspect and
diagnosed transmission and power train management
system and/or associated components. Electronic drive
management systems include electrical/electronic
components/systems found in automatic transmissions
and/or 4WD driveline such as automatic free- wheeling
hubs, differential and axle locks.

1. Inspect and 1.1 Inspecting and correcting are performed without
diagnostic electronic causing damage to any workplace property or vehicle
drive management 1.2 Correct information is accessed and interpreted from
systems and appropriate manufacturer specifications and manuals
associated
components 1.3 Tests on electronic drive management systems are
carried out to determine faults
1.4 Necessary service and component
replacement/adjustments are carried out
1.5 Company standard operating procedures are
observe through the servicing works
2. Conduct air 2.1 Air suspension balance is adjusted

suspension system 2.2 Cause of unbalanced air suspension is identified and
balance adjustment remedied
2.3 OHS procedures and measures are observed
throughout the process
2.4 Necessary reports and documentation are
accomplished in accordance with organization
procedures and standards
3. Clean up 3.1 Tools and equipment are cleaned and stored
following safety and standard procedures
3.2 Excess consumable materials are checked and stored
appropriately
3.3 Workstation is cleaned and freed from foreign objects
3.4 Workstation is readied for the next job
Variable Range
Manuals May include:
 Manufacturer’s specification manual
 Preventive maintenance procedure manual
 Preventive maintenance data
 Service and repair manual
 Parts checklist
Electronic drive May include:
management systems  Plant and equipment and/or heavy vehicles and/or
outdoor power equipment
 Electronic power train management systems include:
 electronic controls of automatic transmissions
 electronic components of driveline control systems
(e.g., traction control, auto transmission)
 4WD applications such as automatic freeze wheeling
hubs, differential and axle locks
Company standard Include but not limited to:
operating procedures
 Job order
 Requisition slip
 Organization protocols
OHS procedures May include:
 Industry Safety and Health in handling electronic devices
including their disposal
 Proper handling of consumable materials
 Proper use of tools and equipment
 Proper handling of vehicle
 Environmental protection
 Use of proper working attire / wearing of personal
protective equipment such as: apron, safety shoes,
gloves, goggles
Tools and equipment May include:
 Hand tools, vehicle lifting equipment, testing equipment
including multimeter
 Power tools, air tools, special tools for
removal/adjustment
 Specialized system testers
Evidence Guide
Critical Aspects of Assessment requires evidence that the candidate
Competence  Tested electronic power train management systems and
identified faults
 Inspected and corrected electronic power train
management systems
 Conducted air suspension system balance adjustment
Underpinning Demonstrate knowledge and attitude of:
Knowledge and  Service/repair, removal, replacement and adjustment
Attitudes procedures
 OHS legislation
 Testing/adjusting procedures
 Construction and operation of drive management
systems/components relevant to application
 Personal safety requirements
 Vehicle/equipment safety requirements
 Positive Work Values (Patience, Perseverance,
Honesty, etc)
Underpinning Skills Demonstrate skills of:
 Testing electronic circuits and devices
 Reading/Interpreting schematic diagram
 Removing/Installing electronic devices
 Using mathematical ideas and techniques
 Solving problems
 Using technology
Resource implications The following resources must be provided:
 Workplace and simulator
 Appropriate tools and equipment
 Materials relevant to the proposed activity and tasks
Assessment Methods Competency must be assessed through:
 Written examination
 Observation/Demonstration with Questioning
Context of Assessment Competency must be assessed on the job or simulated
environment.
Diagnose Complex Faults in Under Chassis
Unit Title
Management Systems
diagnose complex faults in light - heavy commercial vehicle
braking systems, integrated stability control systems,
steering and suspension systems in order to initiate action
to service, repair, replace or improve performance.
Faults may be mechanical, electrical, electronic or hydraulic
by nature, requiring the application of complex diagnostic
processes to resolve.

the work determine the nature and objective of system diagnosis
requirement requirements
1.2 Specifications for correctly functioning light-heavy
vehicle braking systems ,integrated stability control
system, steering and suspension systems are
accessed and interpreted
including equipment and system isolation and personal
protection needs are observed and addressed
throughout the work
in light-heavy vehicle braking systems,integrated
stability control system, steering and suspension
systems are identified and confirmed from indirect or
direct evidence
procedures
2. Prepare to perform 2.1 Criteria for diagnosis are developed and adopted to
2.2 System performance achievements or discrepancies are
identified from scrutiny of technical support information
and available on-board diagnostic systems
options
3.Apply complex 3.1 Selected diagnostic processes are followed according
specifications
alternate or optional processes
Variable Range
WHS It requirements:
 Are those prescribed under legislation, regulations,
procedures
 May include:
Faults May include:
systems (electrical and electronic) which may or may
harness, computer systems, calibration/adjustment
specifications
 Mechanical and hydraulic system faults.
 Electrical and electronic failures in
stability/steering/suspension/braking systems
harness or computer systems
 Calibration/adjustment specifications, component
specifications, component assembly
 Component damage and system modifications
systems (electrical and electronic) which may or may
 Incorrect axle alignment.
Tests may include:
 Wiring and connector integrity, operation and
specification of input and output devices, controlling
electronic components and computers
 Data interpretation and readings related to direct,
indirect and intermittent causes
 Brake fluid testing
 Hydraulic systems testing
 Electrical systems testing
 Axle alignment checks
 On-road braking efficiency testing
 Component test.
 Decelerometer or brake test meter
 Brake fluid tester
 ABS sensor tester
 Analogue and digital multimeters, lab oscilloscopes,
scan tools, test lights and test LEDs
 Pulse generators
 Manufacturer/component supplier testing equipment.
 Shock absorber dynamometer
 Analysing manufacturer/component supplier
related to braking systems, integrated stability control
systems, steering and suspension systems
 Discover-investigate-fix methodology.
Evidence Guide
Competence  Interpret workplace instructions and locate and apply
information
 Apply safety requirements, including the use of personal
 Identify and select appropriate diagnosis processes to
be performed
 Complete diagnosis of complex faults on a minimum of
three different integrated stability systems that include
steering, suspension and braking systems with real or
simulated faults
 Document and report outcomes and required actions of
diagnosis of complex faults in light vehicle braking
systems.
Knowledge and  Concepts and principles of mechanical, hydraulic,
Attitudes electrical and electronic systems related to light-heavy
vehicle braking systems, integrated stability, steering
and suspension systems
 Types, functions, operations and limitations of light
/heavy vehicle braking systems, integrated stability
steering and suspension systems, and components,
 Diagnostic theory, including concept, design and
planning
diagnostic testing equipment related to light -heavy
vehicle braking systems, integrated stability system,
steering and suspension systems
 Testing procedures for light -heavy vehicle braking
systems, integrated stability system, steering and
suspension systems including accessing and
interpreting scan tool system data
diagnostic findings and recommendations.
complex problems as they relate to light -heavy vehicle
braking systems, integrated stability control systems,
steering and suspension systems
complex diagnosis of light-heavy vehicle braking
systems, integratedstability control systems, steering
and suspension systems including the use of:
 Specialized tools and equipment
 Measuring equipment
 Technology skills to use workplace technology related to
management systems.
Workplace or fully equipped location with necessary tools
and equipment as well as consumable materials
 Observation / Demonstration with Oral Questioning
simulated work.
Unit Title Diagnose Complex Fault in Body Management System
diagnose complex faults in electronic body management
system in order to initiate action to service, repair, replace
or improve performance.
Faults may be electrical or electronic by nature, requiring
the application of complex diagnostic processes to resolve.

1. Identify and confirm
1.1.Workplace instructions and reports are used to
work requirement determine the nature and objective of system diagnosis
requirements
1.2.Specifications for correctly functioning electronic body
management systemare accessed and interpreted
1.3.Workplace Health and Safety (WHS) requirements,
equipment and system isolation requirements, and
personal protection needs are observed and applied
throughout the work
1.4.Effects of systemic deficiencies, discrepancies or faults
with electronic body management system are identified
and confirmed from direct and/or indirect evidence
1.5.Possible safety impacts of the work are considered and
requirements and practices
2. Prepare to perform
2.1.Criteria for diagnosis are developed and adopted to
2.2.System performance achievements or discrepancies
are identified from scrutiny of technical support
information and available on-board diagnostic systems
2.3.Diagnostic methods, including complexity of diagnostic
options
2.4.Testing equipment is obtained and prepared for
2.5.Tools and materials required to support the diagnostic
3. Apply complex
3.1.Selected diagnostic processes are followed according
diagnostic process
to specifications and workplace procedures
3.2.Testing is carried out according to workplace
specifications
3.3.Findings are verified, if necessary, by using reliable
alternate oroptional processes
3.4.Conclusions are drawn from findings and documented
3.5.Information and detail related to the evaluation of
Variable Range
Electronic body May include:
management system  multimedia , engine immobilisation ,central locking,
power windows, sun roof, ,seat positioning, mirror
positioning electronic seat adjustment with memory and
security systems
WHS requirements It requirements:
procedures
May include:
 Protective clothing and equipment
 Use of tools and equipment
 Handling of material
 Use of fire-fighting equipment
 First aid equipment
Faults May include:
 Electrical and electronic failures
Harnesses or computer systems
electrical and electronic systems, which may or may not
be faulty in their primary operations.
Tests May include:
 Wiring and connector integrity
 Operation and specification of input and output devices
 Controlling electronic components and computers
 Sound quality
 Tests to voltage reducers and voltage inverters
 Data interpretation and readings relating to direct,
indirect and intermittent causes.
 analogue and digital multimeters
 lab oscilloscopes
 scan tools
 test lights and test LEDs
 Manufacturer and component supplier testing
equipment.
 Analysing manufacturer and component supplier
relating to vehicle convenience and entertainment
systems
 Component replacement
 Discover-investigate-fix methodology.
Evidence Guide
Competence  Observing safety procedures and requirements
 Communicating effectively with others involved in or
affected by the work
 Selecting methods and techniques appropriate to the
circumstances
 Completing preparatory activity in a systematic manner
 Testing, inspecting and evaluating electronic body
management systems/components
 Diagnosing and determining the repair/replacement
requirements to rectify faults
 Servicing/repairing electronic body management
systems to manufacturer/component supplier
requirements
 Completing the work within agreed time
 Completing workplace and equipment documents.
Knowledge and  Concepts and principles of electronic body management
Attitudes systems
 Types, functions and operations of electronic body
management systems
 Theory of diagnosis, including concept, design and
planning
 Electrical theory and operation covering automotive
digital computers, networked vehicles, voltage, current,
resistance, power, capacitance, electrostatics,
magnetics, inductance, discrete electronic components,
logic families and radio frequency, discrete electronic
components, DC motors and solenoids
diagnostic testing equipment related to electronic body
management systems
diagnostic findings and recommendations
Underpinning Skills Demonstrates skills to:
 Use workplace technology related to the service and
repair of electronic body management systems,
including the use of specialist tooling and equipment,
measuring equipment, computerised technology and
communication devices and the reporting/documenting
of results
complex problems as they relate to electronic body
management systems
complex diagnosis of electronic body management
systems
 Including the use of:
 specialized tools and equipment
 measuring equipment
 technology skills to use workplace technology related to
management systems.
Resources Implication Access is required to real or appropriately simulated
situations, including work areas, materials and equipment,
and to information on workplace practices and OHS
practices.
Methods of Assessment Competence may be assessed through:
 Interview / Written Test
simulated work.
Diagnose Complex Faults in Air Conditioning and
Unit Title
HVAC Systems
diagnose complex faults in vehicle air conditioning systems,
including Heating, Ventilation, Air Conditioning and cooling
(HVAC) systems, in order to initiate action to service,
repair, replace or improve performance.
Faults may be mechanical, electrical, electronic or hydraulic
by nature, requiring the application of complex diagnostic
processes to resolve.

requirements
1.2 Specifications for correctly functioning vehicle HVAC
systems are accessed and interpreted
equipment and system isolation requirements and
personal protection needs are observed and applied
throughout the work
in vehicle HVAC systems are identified and confirmed
from direct or indirect evidence
procedures
2. Prepare to perform 2.1 Criteria for diagnosis are developed and adopted to
2.2 System performance achievements or discrepancies
options
3. Apply complex 3.1 Selected diagnostic processes are followed according
specifications
alternative or optional processes
Variable Range
WHS requirements It requirements:
procedures
 May include:
 safety management systems, including equipment
and system isolation requirements
and toxic substances
Faults May include:
electrical and electronic systems, which may or may not
be faulty in their primary operations
harnesses, computer systems, and calibration or
adjustment specifications
 Indirect engine mechanical faults.
Tests May include:
 Wiring and connector integrity
 Operation and specification of input and output devices
 Controlling electronic components and computers
 Data interpretation and readings relating to direct,
indirect and intermittent causes
 Road tests
 Engine electrical component tests.
 pressure gauges
 charge stations
 reclaim units
 recycling units
 leak detectors
 thermometers
 flushing equipment
 scan tools
 analogue and digital multimeters
 lab oscilloscopes.
 analysing manufacturer and component supplier
relating to HVAC systems
 component substitution
 six-step troubleshooting plan
 discover-investigate-fix methodology.
Evidence Guide
Competence  interpret workplace instructions and locate and apply
information
 apply safety requirements, including the use of personal
 identify and select appropriate diagnosis processes to
be performed
 complete diagnosis of complex faults on a minimum of
three different vehicle HVAC systems with real or
simulated faults
Document and report outcomes and required actions of
diagnosis of complex faults in vehicle HVAC systems.
Knowledge and  concepts and principles of HVAC systems
Attitudes  types, functions, operations and limitations of HVAC
systems
 diagnostic theory, including concept, design and
planning
 electrical theory and operation covering automotive
digital computers, networked vehicles, voltage, current,
resistance, power, magnetics, inductance and discrete
electronic components
 types, functions, operations and limitations of diagnostic
testing equipment related to vehicle HVAC systems
 testing procedures of vehicle HVAC systems
methods and processes for documenting and reporting
 communication skills to communicate ideas and
 numeracy skills to use mathematical ideas and
 planning and organising skills to conclude complex
 problem-solving skills to use available information to
complex problems as they relate to vehicle HVAC
systems
 self-management skills to plan and organise activities,
 technical skills to use workplace tools relating to the
complex diagnosis of vehicle HVAC systems, including
the use of:
 technology skills to use workplace technology related to
management systems
practices.
simulated work.
Diagnose Complex Fault in electrical and electronic
Unit Title
safety- and drive assist systems
Unit Descriptor This unit covers the competence to analyse and evaluate
electrical and electronic faults in safety and drive assist
systems in order to initiate action to sustain, vary or
enhance performance.
It includes failure analysis covering the complex diagnosis
of multi-system and intermittent faults as well as evaluation
of performance achievements and variations.
It also requires the candidate to identify, evaluate, select
and document the most appropriate response to the stated
objective of the analysis and evaluation process.

1. Identify and confirm 1.1 Work instructions and reports are used to determine
the work requirement the nature and objective of the analysis and evaluation
requirements.
1.2 Benchmark specifications for correctly functioning
safety and drive assist systems are accessed and
interpreted.
1.3 WHS requirements, including regulatory requirements,
personal protection needs are observed throughout the
work.
1.4 Effects of systemic deficiencies/discrepancies or faults
are identified and confirmed from indirect and/or direct
evidence.
responded to in accordance with regulatory and
enterprise obligations and practices.
2. Prepare for analysis 2.1 Evaluative criteria are developed/adopted to meet the
and evaluation objective of the work.
2.2 System performance achievements and/or
discrepancies are identified from an analysis of
technical support information and available on-board
diagnostic systems.
2.3 Analytical and evaluative methodology, including
diagnostic process, sequence, tests and testing
equipment are developed and/or identified and
selected from the range of available options.
application in accordance with regulatory,
manufacturer/component supplier and enterprise
requirements.
2.5 Tooling and materials required to support the
diagnostic process are identified, selected and
prepared for use.
2.6 Safety system components are prepared for the
diagnostic process, including park-up, isolation and
cleaning requirements.
3. Apply the analysis 3.1 Selected analytical and diagnostic process is followed
and evaluative in accordance with specifications and directions and/or
methodology the locally authorised method.
3.2 Tests and testing equipment are applied in accordance
with regulatory requirements and
manufacturer/component supplier specifications.
3.3 Analytical and other diagnostic findings are verified, if
necessary, by using reliable alternate or optional
processes, and documented.
3.4 Analytical findings and results are evaluated against
the agreed criteria.
3.5 Valid conclusions are drawn from the available
evidence and documented to enterprise requirements.
3.6 Information and detail related to the analysis and
evaluation is provided to the appropriate parties in
accordance with regulatory and commercial
obligations.
4. Select response 4.1 Options for responding to the objective or need are
measure identified from further research of technical support
information.
4.2 A response option is selected from an analysis of the
options, prevailing circumstance, regulatory
requirements and commercial policies.
4.3 Selected response option is documented and reported
in accordance with regulatory and enterprise
requirements and practices.
5. Restore the 5.1 Materials that can be reused is collected and stored.
workplace 5.2 Testing equipment and other support materials are
cleaned, maintained and prepared ready for further use
or stored in accordance with manufacturer/component
supplier specifications and enterprise requirements.
5.3 Waste and scrap is removed following workplace
procedures.
5.4 Equipment and work area are cleaned and inspected
for serviceable condition in accordance with workplace
procedures.
5.5 Unserviceable equipment is tagged and faults identified
in accordance with workplace
Variable Range
Failure analysis and The objective of the failure analysis and evaluation
evaluation process process may be to determine fault rectification measures,
to effect variation in system characteristics and parameters
or to enhance system performance
Safety systems Safety systems in this unit are to include:
fire suppressing, work load detecting, tyre pressure
control, speed/load limiting, seat belt pre-tensioning, roll
over protection, object detection, navigation aids,
intelligent SRS systems, active and passive collision
avoidance, infrared vision, camera based Front assist
Drive assist systems Drive assist systems in this unit are to include:
adaptive cruise control, park assist, lane assist, Start-stop
System
Safety systems electrical Safety and drive assist systems electrical and electronic
and electronic failures failures covered by this unit are to include direct faults in
input sensors, output actuators, wiring harness, computer
systems, calibration/adjustment specifications, component
specifications, component assembly, component damage
and system modifications
Safety and drive Safety and drive assist systems failures covered by this
systems failures unit are to include indirect faults caused by the influence of
external systems (electrical and electronic) which may or
may not be faulty in their primary operations.
Unit context  WHS requirements include legislation, vehicle industry
regulations, safety management systems, hazardous
substances and dangerous goods code and safe
operating procedures.
 Work is carried out in accordance with legislative
obligations, Australian Design Rules, environmental
legislation, health regulations, manual handling
procedures and organisation insurance requirements.
 Work requires individuals to demonstrate research,
analytical, judgement and problem-solving skills in the
diagnosis of faults.
Evidence Guide
Competence  Interpret work order and locate and apply information.
 Apply safety requirements, including the isolation of
equipment and use of personal protective equipment.
 Follow work instructions, operating procedures and
inspection processes to:
 minimise the risk of injury to self and others
 prevent damage and wastage of goods, equipment and
products
 Maintain required production output and product
quality.
 Complete failure analyses on a minimum of three
different electronic safety systems with real or
simulated multi-system and intermittent faults and
identify, evaluate, select and document the most
appropriate rectification measure.
 Analyse and validate or recommend variations to a
minimum of two available repair/modification
procedures for different electronic safety systems.
 Work effectively with others.
 Modify activities to cater for variations in workplace context
and environment.
Underpinning Knowledge  Basic mechanical theory covering the concepts and
and Attitudes principles of mechanical and pneumatic systems.
 General knowledge of the concepts, principles and
processes involved in planning and implementing
systems analysis and evaluation.
 General knowledge of the types, functions and
operations of safety and drive assist systems.
 General knowledge of the concepts, types, functions,
operations and limitations of electromechanical and
electronic sub-systems within light vehicle, mobile
plant, heavy vehicle and light marine safety systems.
 Detailed knowledge of electrical theory and operation
covering automotive digital computers, networked
vehicles, voltage, current, resistance, power,
capacitance, electrostatics, magnetics, inductance,
discrete electronic components, logic families, and
radio frequency.
 general knowledge of the theory of diagnosis, including
concept, design and planning
 detailed knowledge of the types, functions, operations
and limitations of diagnostic testing equipment
 Research, organise and understand technical
information related to contemporary safety systems,
monitoring and testing processes, diagnostic methods
and options, and safety procedures.
 Communicate ideas and information to enable
confirmation of work requirements and specifications,
coordination of work with site supervisor, other workers
and customers, reporting of work outcomes and
completion of regulatory, commercial and vehicle
information systems inputs.
 Plan and organise activities, including the planning of
analytical processes, establishment of evaluative
(success) criteria, preparation and layout of the
worksite and the obtaining of testing equipment and
materials to avoid backtracking, workflow interruptions
or wastage.
 work with others and in a team by recognising
dependencies and using cooperative approaches to
optimise workflow and productivity
 Use mathematical ideas and techniques to complete
measurements, calculate analytical requirements,
calibrate and establish testing equipment and present
analytical results.
 Establish analytical processes, including diagnostic
processes, which anticipate and allow for risks, cater
for both direct and indirect evidence, avoid or minimise
reworking and avoid wastage.
 Use the workplace technology related to systems
analysis and diagnosis, information research and
management systems, testing equipment, maintenance
equipment, tooling, calculators and measuring devices.
Context of, and specific  Assessment may occur on the job or in a workplace
resources for assessment simulated facility with process equipment, materials,
work instructions and deadlines.
 Access to a requirement and objective(s) for analysis
and evaluation, operational safety systems with real or
simulated faults, monitoring processes and testing
equipment appropriate to the objective(s), research
facilities and technical information and a work
environment.
Assessment Methods  Assessment of this unit of competence is most likely to
be project related under real or simulated conditions
and require portfolios or other forms of indirect
evidence of process. Direct evidence may include
certification of compliance of the final outcome/product
or authorisation for use by a competent authority.
 Assessment must confirm the inference that
competence is able not only to be satisfied under the
particular circumstances, but is able to be transferred
to other circumstances.
 Competence in this unit may be assessed in
conjunction with other functional units which together
form part of the holistic work role.

Diagnose Complex Electrical and Electronic Faults in
Unit Title
Vehicle Monitoring and Protection Systems
diagnose complex faults in vehicle monitoring and
protection systems in order to initiate action to service,
repair, replace or improve performance.
Faults may be electrical or electronic by nature, requiring
the application of complex diagnostic processes to resolve.

requirements
1.2 Specifications for correctly functioning vehicle
monitoring and protection systems are accessed
and interpreted
personal protection needs, are observed and applied
throughout the work
1.4 .Effects of systemic deficiencies, discrepancies or
faults in vehicle monitoring and protection systems are
identified and confirmed from direct or indirect evidence
procedures
2. Prepare to perform 2.1Criteria for diagnosis are developed and adopted to
2.2System performance achievements or discrepancies
2.3Diagnostic methods, including complexity of diagnostic
options
2.4Testing equipment is obtained and prepared for
2.5Tools and materials required to support the diagnostic
3. Apply complex 3.1 Selected diagnostic processes are followed
diagnostic proce according to specifications and workplace procedures
specifications
alternate or optional processes
Variable Range
Vehicle monitoring and May include:
protection systems  display types, including:
 Liquid Crystal Display (LCD)
 Vacuum Fluorescent Display (VFD)
 Cathode Ray Tube (CRT)
 Heads-Up Display (HUD)
 reconfigurable systems
 electronic analogue display
 on-board diagnostics
 remote and wireless monitoring systems
 Multi-class Bi-directional Universal Switch (BUS)
systems.
WHS It requirements:
 are those prescribed under legislation, regulations,
procedures
 may include:
 Hazard control, including control of hazardous
materials and toxic substances.
Faults May include:
 electrical and electronic failures
 direct faults in input sensors, output actuators, wiring
harnesses or computer systems
 indirect faults caused by the influence of electrical and
electronic external systems, which may or may not be
faulty in their primary operations.
Tests May include:
 wiring and connector integrity
 operation and specification of input and output devices
 controlling electronic components and computers
 tests to voltage reducers and voltage inverters
 data interpretation and readings relating to direct,
indirect and intermittent causes.
 analogue and digital multi meters
 lab oscilloscopes
 scan tools
 pulse generators
 Manufacturer and component supplier testing
equipment.
 analysing manufacturer and component supplier
relating to vehicle monitoring and protection systems
 six-step troubleshooting plan
 component replacement
 discover-investigate-fix methodology.
Evidence Guide
Competence  interpret workplace instructions and locate and apply
information
 apply safety requirements, including the use of
personal protective equipment
 identify and select appropriate diagnosis processes to
be performed
 complete diagnosis of complex faults on a minimum of
three different vehicle monitoring and protection
systems with real or simulated faults
1. document and report outcomes and required actions of
diagnosis of complex faults in vehicle monitoring and
protection systems.
Underpinning Knowledge Demonstrates knowledge of:
and Attitudes  concepts and principles of mechanical, hydraulic,
electronic and pneumatic systems related to vehicle
monitoring and protection systems
 concepts, types, functions, operations and limitations of
vehicle monitoring and protection systems
 diagnostic theory, including concept, design and
planning
 types, functions, operations and limitations of
diagnostic testing equipment related to vehicle
monitoring and protection systems
 testing procedures for vehicle monitoring and
protection systems, including procedures for accessing
and interpreting scan tool system data
 methods and processes for documenting and reporting
 communication skills to communicate ideas and
information to enable confirmation of work
requirements and specifications, coordination of work
with site supervisor, other workers and customers,
reporting of work outcomes and completion of
regulatory, commercial and vehicle information
systems inputs
 numeracy skills to use mathematical ideas and
 planning and organising skills to conclude complex
 problem-solving skills to use available information to
complex problems as they relate to vehicle monitoring
and protection systems
 self-management skills to plan and organise activities,
 technical skills to use workplace tools relating to the
complex diagnosis of vehicle monitoring and protection
systems, including the use of:
 technology skills to use workplace technology related
to systems diagnosis, information research and
management systems.
simulated work

Diagnose Complex Fault in electrical and electronic
Unit Title
safety- and drive assist systems
Unit Descriptor This unit covers the competence to analyse and evaluate
electrical and electronic faults in safety and drive assist
systems in order to initiate action to sustain, vary or
enhance performance.
It includes failure analysis covering the complex diagnosis
of multi-system and intermittent faults as well as evaluation
of performance achievements and variations.
It also requires the candidate to identify, evaluate, select
and document the most appropriate response to the stated
objective of the analysis and evaluation process.

6. Identify and confirm 1.6 Work instructions and reports are used to determine
the work requirement the nature and objective of the analysis and evaluation
requirements.
1.7 Benchmark specifications for correctly functioning
safety and drive assist systems are accessed and
interpreted.
1.8 WHS requirements, including regulatory requirements,
personal protection needs are observed throughout the
work.
1.9 Effects of systemic deficiencies/discrepancies or faults
are identified and confirmed from indirect and/or direct
evidence.
1.10 Possible safety impacts of the work are considered
and responded to in accordance with regulatory and
enterprise obligations and practices.
7. Prepare for analysis 2.7 Evaluative criteria are developed/adopted to meet the
and evaluation objective of the work.
2.8 System performance achievements and/or
discrepancies are identified from an analysis of
technical support information and available on-board
diagnostic systems.
2.9 Analytical and evaluative methodology, including
diagnostic process, sequence, tests and testing
equipment are developed and/or identified and
selected from the range of available options.
application in accordance with regulatory,
manufacturer/component supplier and enterprise
requirements.
2.11 Tooling and materials required to support the
diagnostic process are identified, selected and
prepared for use.
2.12 Safety system components are prepared for the
diagnostic process, including park-up, isolation and
cleaning requirements.
8. Apply the analysis 3.7 Selected analytical and diagnostic process is followed
and evaluative in accordance with specifications and directions and/or
methodology the locally authorised method.
3.8 Tests and testing equipment are applied in accordance
with regulatory requirements and
manufacturer/component supplier specifications.
3.9 Analytical and other diagnostic findings are verified, if
necessary, by using reliable alternate or optional
processes, and documented.
3.10 Analytical findings and results are evaluated against
the agreed criteria.
3.11 Valid conclusions are drawn from the available
evidence and documented to enterprise requirements.
3.12 Information and detail related to the analysis and
evaluation is provided to the appropriate parties in
accordance with regulatory and commercial
obligations.
9. Select response 4.4 Options for responding to the objective or need are
measure identified from further research of technical support
information.
4.5 A response option is selected from an analysis of the
options, prevailing circumstance, regulatory
requirements and commercial policies.
4.6 Selected response option is documented and reported
in accordance with regulatory and enterprise
requirements and practices.
10. Restore the 5.6 Materials that can be reused is collected and stored.
workplace 5.7 Testing equipment and other support materials are
cleaned, maintained and prepared ready for further use
or stored in accordance with manufacturer/component
supplier specifications and enterprise requirements.
5.8 Waste and scrap is removed following workplace
procedures.
5.9 Equipment and work area are cleaned and inspected
for serviceable condition in accordance with workplace
procedures.
5.10 Unserviceable equipment is tagged and faults
identified in accordance with workplace
Variable Range
Failure analysis and The objective of the failure analysis and evaluation
evaluation process process may be to determine fault rectification measures,
to effect variation in system characteristics and parameters
or to enhance system performance
Safety systems Safety systems in this unit are to include:
fire suppressing, work load detecting, tyre pressure
control, speed/load limiting, seat belt pre-tensioning, roll
over protection, object detection, navigation aids,
intelligent SRS systems, active and passive collision
avoidance, infrared vision, camera based Front assist
Drive assist systems Drive assist systems in this unit are to include:
adaptive cruise control, park assist, lane assist, Start-stop
System
Safety systems electrical Safety and drive assist systems electrical and electronic
and electronic failures failures covered by this unit are to include direct faults in
input sensors, output actuators, wiring harness, computer
systems, calibration/adjustment specifications, component
specifications, component assembly, component damage
and system modifications
Safety and drive Safety and drive assist systems failures covered by this
systems failures unit are to include indirect faults caused by the influence of
external systems (electrical and electronic) which may or
may not be faulty in their primary operations.
Unit context  WHS requirements include legislation, vehicle industry
regulations, safety management systems, hazardous
substances and dangerous goods code and safe
operating procedures.
obligations, Australian Design Rules, environmental
legislation, health regulations, manual handling
procedures and organisation insurance requirements.
 Work requires individuals to demonstrate research,
analytical, judgement and problem-solving skills in the
diagnosis of faults.
Evidence Guide
Competence  Interpret work order and locate and apply information.
 Apply safety requirements, including the isolation of
equipment and use of personal protective equipment.
 Follow work instructions, operating procedures and
inspection processes to:
 minimise the risk of injury to self and others
 prevent damage and wastage of goods, equipment and
products
 Maintain required production output and product
quality.
 Complete failure analyses on a minimum of three
different electronic safety systems with real or
simulated multi-system and intermittent faults and
identify, evaluate, select and document the most
appropriate rectification measure.
 Analyse and validate or recommend variations to a
minimum of two available repair/modification
procedures for different electronic safety systems.
 Work effectively with others.
 Modify activities to cater for variations in workplace context
and environment.
Underpinning Knowledge  Basic mechanical theory covering the concepts and
and Attitudes principles of mechanical and pneumatic systems.
 General knowledge of the concepts, principles and
processes involved in planning and implementing
systems analysis and evaluation.
 General knowledge of the types, functions and
operations of safety and drive assist systems.
 General knowledge of the concepts, types, functions,
operations and limitations of electromechanical and
electronic sub-systems within light vehicle, mobile
plant, heavy vehicle and light marine safety systems.
 Detailed knowledge of electrical theory and operation
covering automotive digital computers, networked
vehicles, voltage, current, resistance, power,
capacitance, electrostatics, magnetics, inductance,
discrete electronic components, logic families, and
radio frequency.
 general knowledge of the theory of diagnosis, including
concept, design and planning
 detailed knowledge of the types, functions, operations
and limitations of diagnostic testing equipment
 Research, organise and understand technical
information related to contemporary safety systems,
monitoring and testing processes, diagnostic methods
and options, and safety procedures.
 Communicate ideas and information to enable
confirmation of work requirements and specifications,
coordination of work with site supervisor, other workers
and customers, reporting of work outcomes and
completion of regulatory, commercial and vehicle
information systems inputs.
 Plan and organise activities, including the planning of
analytical processes, establishment of evaluative
(success) criteria, preparation and layout of the
worksite and the obtaining of testing equipment and
materials to avoid backtracking, workflow interruptions
or wastage.
 work with others and in a team by recognising
dependencies and using cooperative approaches to
optimise workflow and productivity
 Use mathematical ideas and techniques to complete
measurements, calculate analytical requirements,
calibrate and establish testing equipment and present
analytical results.
 Establish analytical processes, including diagnostic
processes, which anticipate and allow for risks, cater
for both direct and indirect evidence, avoid or minimise
reworking and avoid wastage.
 Use the workplace technology related to systems
analysis and diagnosis, information research and
management systems, testing equipment, maintenance
equipment, tooling, calculators and measuring devices.
Context of, and specific  Assessment may occur on the job or in a workplace
resources for assessment simulated facility with process equipment, materials,
work instructions and deadlines.
 Access to a requirement and objective(s) for analysis
and evaluation, operational safety systems with real or
simulated faults, monitoring processes and testing
equipment appropriate to the objective(s), research
facilities and technical information and a work
environment.
Assessment Methods  Assessment of this unit of competence is most likely to
be project related under real or simulated conditions
and require portfolios or other forms of indirect
evidence of process. Direct evidence may include
certification of compliance of the final outcome/product
or authorisation for use by a competent authority.
 Assessment must confirm the inference that
competence is able not only to be satisfied under the
particular circumstances, but is able to be transferred
to other circumstances.
 Competence in this unit may be assessed in
conjunction with other functional units which together
form part of the holistic work role.

Service and Maintain Electrical Components in Hybrid
Unit Title
Electric Vehicles
service and maintain electrical components of Hybrid
Electric Vehicles (HEVs). It involves working with
automotive electrical components and electrical systems
that support the control and operation of the HEV.
Importance is placed on the application of High Voltage
(HV) and low voltage (LV) electrical safety procedures
1. Prepare for service 1.1Information and documents are sourced
operations 1.2Workplace Health and Safety (WHS) requirements
and other appropriate precautions are identified and
taken
1.3Service method appropriate for the specific
circumstances is selected and prepared for
1.4Tools and testing equipment necessary to conduct the
work are assembled
1.5Technical and/or calibration requirements for inspection
and service of HEV electrical components are
established
2. Check associated 2.1Information relevant to the inspection and service of
electrical HEV components and systems is followed
components 2.2Checks are conducted on the condition and operation of
associated electrical components
2.3Problems with the performance of electrical components
are identified, and corrective action is taken
2.4Faults and corrective action are recorded
3. Complete service 3.1Work area is tidied, and tools and equipment are
operations replaced according to workplace requirements
3.2Job card or repair order is completed according to
workplace requirements
3.3 Report is prepared on the outcomes of the service and
maintenance according to workplace requirements
Variable Range
Information and May include:
documents  standards
 diagrams and sketches
 engineer and manufacturer design specifications and
instructions
 industry codes of practice
 Original Equipment Manufacturer (OEM) specifications
 verbal, written and graphical instructions issued by
authorised internal and external persons
 workplace specifications and requirements
 workshop manuals and specifications.
WHS requirements May include:
 eliminating hazardous materials and substances
 first aid equipment
 following emergency procedures
 hazard and risk control
 material safety data sheets (MSDS)
 personal protective equipment (PPE) and clothing
 safety equipment
 techniques for manual handling, including shifting, lifting
and carrying.
Appropriate precautions May include:
 analysing task to define risk
 applying electrical safety precautions, such as:
 “one hand rule”
 live system warning tags or signs
 depowering the vehicle
 isolating the HV battery supply
 using PPE, such as:
 electrical safety gloves 1000V
 HV insulating mats (Ethiopian standards rated).
 AC/DC current clamp
 battery management system (BMS) diagnostic
equipment
 diagnostic scanner or computer interface device
 insulated hand tools
 multimeter CAT 3 1000V
 oscilloscope
 thermal imaging equipment or non-contact thermometer.
Electrical May include:
componentssupplied by  air conditioning control system
High Voltage  auxiliary cooling system for the Internal Combustion
Engine (ICE) and HV system
 electric power steering
 electronic brake control system
 electronic stability control
 electronically controlled automatic transmission
Workplace May include:
requirements  industry codes of practice
 manufacturer specifications
 quality policies and procedures
 safe work procedures
 sustainability, environment, equal opportunity and anti-
discrimination policies and procedures
 workplace recording and reporting procedures.
Evidence Guide
Competence  comply with WHS requirements and safe work
practices
 ensure electrical and mechanical integrity of any
component and system is maintained when performing
tests
 check associated electrical components and systems of
HV HEVs according to manufacturer’s specifications
11. complete relevant documentation for the service and
maintenance of the HEV
Knowledge and  electrical/electronic components of HEVs and their
Attitudes functions
 HEV-specific electrical requirements
 WHS requirements relating to:
 safe work practices
 electrical safety
 principles of electricity, including:
 Alternating Current (AC)
 direct current (DC)
 applicable commonwealth, state or territory legislation,
regulations, standards, codes of practice and
environmental regulations relating to the service and
maintenance of HEVs in an automotive workplace
 workplace policies and procedures, including quality,
recording and reporting procedures relating to the
service and maintenance of HEVs in an automotive
workplace
 Technical skills to:
 use workplace technology relating to the service and
maintenance of HEVs
 use specialist tools and equipment
 report and record actions
 communication skills to:
 confirm work requirements and specifications
 communicate effectively regarding work
requirementswith supervisor, other workers and
customers
 report work outcomes and problems
 literacy skills to interpret technical information and
specifications
 numeracy skills to complete tests and measurements to
determine correct operation
 problem-solving skills to:
 interpret test results
 identify repair options
 self-management skills to:
 manage risks and hazards associated with HV HEV
electrical systems and components
 optimize workflow and productivity
simulated work.

Unit Title Manage Automotive Workshop/ Servicing Operations
Unit Descriptor This unit specifies the outcomes required to develop and
monitor the implementation of the operational plan to
provide efficient and effective workplace practices within
the organization’s productivity and profitability plans.
Management at a strategic level requires systems and
procedures to be developed and implemented to facilitate
the organization’s operational plan.

1. Develop operational 1.1 Resource requirements are researched, analyzed and
plan documented and an operational plan is developed
and/or implemented in consultation with relevant
personnel, colleagues and specialist resource
managers
1.2 Consultation processes are developed and/or
implemented as an integral part of the operational
planning process
1.3 Operational plans are developed to contribute to the
achievement of the organization’s
performance/business plan
1.4 Details of the operational plan include the
development of key performanceindicators to
measure organizational performance
1.5 Contingency plans are developed and implemented
at appropriate stages of operational planning
1.6 The development and presentation of proposals for
resource requirements are assisted by a variety of
information sources, and specialist advice is sought as
required
2. Plan and manage 2.1 Strategies are developed and implemented to ensure
resource acquisition that employees are recruited and/or inducted within
the organization’s human resource management
policies and practices
2.2 Strategies are developed and implemented to ensure
that physical resources and services are acquired in
accordance with the organization’s policies,
practices and procedures
3. Monitor and review 3.1 Performance systems and processes are developed,
operations monitored and reviewed to assess progress in
achieving profit and productivity plans and targets
3.2 Budget and actual financial information is analyzed
and interpreted to monitor and review profit and
productivity performance
3.3 Areas of underperformance are identified, solutions
recommended, and prompt action is taken to rectify
the situation
3.4 Systems are planned and implemented to ensure that
mentoring and coaching are provided to support
individuals and teams to use resources effectively,
economically and safely
3.5 Recommendations for variations to operational plans
are negotiated and approved by designated
persons/groups
3.6 Systems are developed and implemented to ensure
that procedures and records associated with
documenting performance are managed in accordance
with the organization’s requirements
4. Review and evaluate 4.1 Work plans, strategies and implementation are
work performance reviewed based on accurate, relevant and current
information
4.2 Review is based on comprehensive consultation with
appropriate personnel on outcomes of work plans and
reliable feedback
4.3 Results of review are provided to concerned parties
and formed as the basis for adjustments/simplifications
to be made to policies, processes and activities
4.4 Performance appraisal is conducted in accordance
with organization rules and regulations
4.5 Performance appraisal report is prepared and
documented regularly as per organization
requirements.
4.6 Recommendations are prepared and presented to
appropriate personnel/authorities
4.7 Feedback mechanisms are implemented in line with
organization policies
Variable Range
Relevant personnel, May include:
colleagues and  managers
specialist resource  supervisors
managers  other employees
 OHS committee(s) and other people with specialist
 responsibilities
 union or employee representatives
 people at the same level or more senior managers
 people from a wide range of social, cultural and ethnic
backgrounds
Consultation processes May include:
 meetings, interviews, brainstorming sessions,
email/internet communications, newsletters or other
processes and devices which ensure that all employees
have the opportunity to contribute to team and individual
operational plans
 mechanisms used to provide feedback to the work team
in relation to outcomes of consultation
Operational plans May include:
 tactical plans developed by the department or section to
detail product and service performance
 organizational plans
Key performance measures for monitoring or evaluating the efficiency or
indicators effectiveness of a system which may be used to
demonstrate accountability and to identify areas for
improvements
Contingency plans May include:
 rental, hire purchase or alternative means of
procurement of required materials, equipment and stock
 contracting out or outsourcing human resource and
other functions or tasks
 restructuring of organization to reduce labour costs
 strategies for reducing costs, wastage, stock or
consumables
 diversification of outcomes
 recycling and re-use
 finding cheaper or lower quality raw materials and
consumables
 seeking further funding
 increasing sales or production
 risk identification, assessment and management
processes
 succession planning
The organization’s May include:
policies, practices and  those organizational guidelines which govern and
procedures prescribe operational functions, such as the acquisition
and management of human and physical resources
 Standard Operating Procedures
 undocumented practices in line with organizational
operations
 organizational culture
Designated May include:
persons/groups  managers or supervisors whose roles and
responsibilities include decision making on operations
 other work groups or teams whose work will be affected
by recommendations for variations
 groups designated in workplace policies and procedures
 other stakeholders such as Board members
Feedback mechanisms May include:
 verbal feedback
 informal feedback
 formal feedback
 questionnaire
 survey
 group discussion
Evidence Guide
Critical Aspects of Demonstrates skills and knowledge in:
Competence  developing operational plan
 planning and managing resource acquisition
 monitoring and reviewing operational performance
Knowledge  relevant legislation from all levels of government that
affects business operation, especially in regard to
occupational health and safety and environmental
issues, equal opportunity, industrial relations and anti-
discrimination
 the principles and techniques involved in the
management and organization of:
 planning and managing operations
 consultation and communication
 contingency planning
 resource planning and acquisition
 resource management systems
 budgeting and financial analysis and interpretation
 monitoring and review of performance systems and
processes
 reporting performance
 problem identification and resolution
 alternative approaches to improving resource usage
and eliminating resource inefficiencies and waste
 ways of supporting individuals/teams who have
difficulty in performing to the required standard
 Feedback mechanism, procedures and techniques
Underpinning Skills Demonstrates knowledge of:
 ability to relate to people from a range of social, cultural
and ethnic backgrounds and physical and mental
abilities
 functional literacy skills to access and use workplace
information
 monitor and review a safe workplace and environment
 access and use feedback to improve operational
performance
 prepare recommendations to improve operational plans
 access and use established systems and processes
 coaching and mentoring skills to provide support to
colleagues
Resource Implications The following resources must be provided:
Assessment Methods Competence may be accessed through:
Context of Assessment Competency may be assessed in the work place or in a
simulated work place setting.
Unit Title Manage Quality Customer Service
Unit Descriptor This unit specifies the outcomes required to develop
strategies to manage organizational systems that ensure
products and services are delivered and maintained to
standards agreed by the organization and the customer.

1. Plan to meet 1.1 The needs of customersare investigated, assessed and
internal and external defined to be included in the planning processes
customer 1.2 Standards and plans are developed to address key
requirements quality issues
1.3 Opportunities for customers and colleagues to give
feedback on products and services are provided
1.4 Review changes in internal and external environments
and integrate findings into planning for quality service
2. Manage delivery of 2.1 Customer service standards and expectations are
quality products clearly communicated to colleagues
and/or services 2.2 Staff performance is managed to consistently meet the
organization’s quality and delivery standards
2.3 Coaching and mentoring are used to assist colleagues
to deal with customer service issues
2.4 Customer service is monitored in the workplace to
ensure standards are met in accordance with enterprise
policies and procedures.
3. Monitor, adjust and 3.1 Strategiesto monitor progress in achieving product
review customer and/or service targets and standards are developed and
service used
3.2 Strategies to obtain customer feedback are developed
and used to improve the provision of products and/or
services
3.3 Resourcesare developed, procured and used
effectively to provide quality products and/or services to
customers
3.4 Decisions to overcome problems and to adapt customer
service and products and/or service delivery are taken
in consultation with appropriate individuals and groups
3.5 Records, reports and recommendations are managed
within the organization’s systems and processes
3.6 OHS legislations and regulations are ensured to be
followed/observed throughout the whole operations
Variables Range
Customers May include:
 internal and external customer
 co-workers, peers and fellow frontline managers
 supervisors
 board members
 clients, purchasers of services
 members of the general public who make contact with
the organization, such as prospective purchasers of
services
 suppliers of goods and services and contractors
providing goods and services
 potential funding bodies
Customer service May include:
issues may relate to:  response times
 service guarantees
 pricing guarantees
 product quality
 document presentation standards
 personal presentation standards
 complaint management
Strategies May include:
 policies and procedures
 long-term or short-term plans for monitoring achievement
and evaluating effectiveness
 feedback forms and other devices to enable
 communication from customers
 electronic feedback mechanisms using intranet, internet
and email
 training and development activities
 questionnaires, survey and interviews
 databases and other controls to record and compare
data over time
Resources May include:
 people
 power/energy
 information
 finance
 buildings/facilities
 equipment
 technology
OHSlegislations May include:
 knowledge of OHS legislation, principles and practice
within the context of the organization’s operations and
plans
 OHS practice as an ethical standard and legislative
requirement
 training of all employees in health and safety procedures
 regular updating and reviewing of the organization’s OHS
systems, procedures and records
 organization’s responsibilities to customers and suppliers
 adjustment of communications and OHS approach to
cater for social and cultural diversity and special needs
Evidence Guide
Critical Aspects of A person who demonstrates competence in this standard
Competence must be able to provide evidence that they are able to
 develop strategies designed to meet customer needs
 provide quality service
 review and improve service; develop processes to
access and follow-up customer feedback; and manage a
system for reporting/recording customer service
outcomes
Documentation produced in managing quality customer
service, such as:
 contribution to organizational policies and procedures
 procedures and policies for dealing with customer service
provision, and related codes of conduct actions taken to
address customer service information collection and
retrieval
 actions taken to address methods of analyzing
information and developing and/or maintaining a
customer service information system
 actions taken to address internal and external customer
 service issues
 advice and input into management decisions related to
customer service
 learning and development plans for team members
 materials developed for coaching, mentoring and training
 induction programs developed and/or delivered
 actions taken to address issues and problems within
work team
 reviews of people management
 records of people management lessons learned
Processes that could be used as evidence:
 how customers’ needs have been addressed
 how planning was conducted and specifications achieved
 how products and/or services have been delivered
 how team performance was managed
 how team members were guided and supported in
performing their role
 examples of strategies developed to monitor customer
 service and to obtain customer feedback
 examples of resources developed to provide for
customers’ needs
 examples of strategies to adapt customer service
delivery to overcome problems
 examples of how records and reporting procedures were
managed within the organization’s processes
Required Knowledge Demonstrate Knowledge and Attitudesof:
and Attitudes  relevant legislation from all levels of government that
affects business operation, especially in regard to
occupational health and safety and environmental issues,
equal opportunity, industrial relations and anti-
discrimination
 the organization’s policies and procedures for dealing
with customers
 the principles and techniques involved in the
management and organization of:
 customer needs research
 strategies to obtain customer feedback
 customer relations
customer behavior

problem identification and resolution

quality customer service delivery

ongoing product and/or service quality

record keeping and management methods

strategies for monitoring, managing and introducing

ways to improve customer service relationships
 consultation and communication techniques
 leadership and mentoring techniques
 management of relationships to achieve strategic
planning responsibilities
 strategies for contributing to elimination of
discrimination/bias
 ability to relate to people from a range of social, cultural
and ethnic backgrounds and physical and mental abilities
 functional literacy skills to access and use workplace
information
 communication skills
 skills to research, analyze and report information
 planning and organizing skills
 team work skills
 problem-solving skills to deal with complex and non-
routine difficulties
 technology skills at the appropriate level
 coaching and mentoring skills to provide support to
colleagues
Resource Implications The following resources must be provided:
 Workplace or fully equipped assessment location with
necessary tools and equipment as well as consumable
materials
 Interview
 Observation/Demonstration with Oral Questioning
Context of Assessment  Competence may be assessed in the work place or in a
simulated work place setting
 this unit should be assessed with other frontline
management units taken as part of this qualification and
as applicable to the candidate’s leadership role in a work
teams
Unit Title Prepare Job Estimation and Costing
Unit Descriptor This unit specifies the competence required to calculate
the materials, labor and duration requirements and
establish costs for an automotive servicing / repair works.

1. Gather information 1.1 Details of the job requirements are obtained from
information supplied
1.2 Details of services to be provided are compiled
1.3 Delivery point and methods of transportation are
determined where necessary
1.4 Details are recorded in accordance with enterprise
practice
2. Estimate materials 2.1 Types and quantities of supplies and materials required
and duration for the servicing jobs are identified
2.2 Identified supplies and materials cost are obtained from
suppliers and estimated
2.3 Labor requirements to achieve and/or perform required
services are estimated
2.4 Time requirements to perform required services are
estimated
3. Calculate costs 3.1 Total materials, labor and overhead cost allowances are
calculated in accordance with enterprise procedures
3.2 Total job cost is calculated, including overheads and
mark-up percentages
3.3 Final cost is calculated and presented to client/customer
following the organization standard procedures
4. Document details 4.1 Details of costs and charges are documented in
accordance with enterprise practice and standards
4.2 Costs, calculations or other details are verified in
accordance with enterprise procedures
4.3 Details are documented for future reference in
accordance with enterprise procedures and standard
Variable Range
Information May include but not be limited to:
 verbal or written instructions
 job order
 client’s/customer’s provided information
 manufacturers' specifications and instructions where
specified
 organization work specifications and requirements
 instructions issued by authorized organizational or
external personnel
Evidence Guide
Critical Aspects of Demonstrates skills and knowledge in:
Competence  location, interpretation and application of relevant
information, standards and specifications
 document and communicate costing calculations
 estimate and cost a specified job order including:
 estimate quantities of material required
 determine the types and amount of labor required to
complete the work
 estimate time required to complete the work
 estimate overheads associated with the job order
Knowledge and Attitudes  quality requirements
 automotive trade terminology
 costing techniques and procedures
 materials and its specifications
 processes for the calculation of material requirements
 plans, drawings and specifications
 labor rates and overheads
Underpinning Skills Demonstrates skills in:
 appropriate use of scientific calculator
 apply simple arithmetic methods
 ability to visualize and perceive an object in different
views
 reading technical drawings
 interpreting job order, requirements specifications
practices.
 Interview/Written Test
 Observation/Demonstration
Context of Assessment Competence may be assessed in the work place or in a

Unit Title Plan and Organize Work
Unit Descriptor This unit covers the knowledge, skills and attitude required
in planning and organizing work activities in a production
application. It may be applied to a small independent
operation or to a section of a large organization.

1. Set objectives 1.1 Objectives are planned consistent with and linked to
work activities in accordance with organizational aims.
1.2 Objectives are stated as measurable targets with clear
time frames.
1.3 Support and commitment of team members are
reflected in the objectives.
1.4 Realistic and attainable objectives are identified.
2. Plan and schedule 2.1 Tasks/work activities to be completed are identified
work activities and prioritized as directed.
2.2 Tasks/work activities are broken down into steps in
accordance with set time frames and achievable
components.
2.3 Task/work activities are assigned to appropriate team
or individuals in accordance with agreed functions.
2.4 Resources are allocated as per requirements of the
activity.
2.5 Schedule of work activities is coordinated with
personnel concerned.
3. Implement work 3.1 Work methods and practices are identified in
plans consultation with personnel concerned.
3.2 Work plans are implemented in accordance with set
time frames, resources and standards.
4. Monitor work 4.1 Work activities are monitored and compared with set
activities objectives.
4.2 Work performance is monitored.
4.3 Deviations from work activities are reported and
recommendations are coordinated with appropriate
personnel and in accordance with set standards.
4.4 Reporting requirements are complied with in
accordance with recommended format.
4.5 Timeliness of report is observed.
4.6 Files are established and maintained in accordance
with standard operating procedures.
5. Review and evaluate 5.1 Work plans, strategies and implementation are
work plans and reviewed based on accurate, relevant and current
activities information.
5.2 Review is done based on comprehensive consultation
with appropriate personnel on outcomes of work plans
and reliable feedback.
5.3 Results of review are provided to concerned parties
and formed as the basis for
adjustments/simplifications to be made to policies,
processes and activities.
5.4 Performance appraisal is conducted in accordance
with organization rules and regulations.
5.5 Performance appraisal report is prepared and
documented regularly as per organization
requirements.
5.6 Recommendations are prepared and presented to
appropriate personnel/authorities.
5.7 Feedback mechanisms are implemented in line with
organization policies.
Variable Range
Objectives May include but not limited to:
 Specific
 General
Resources May include but not limited to:
 Personnel
 Equipment and technology
 Services
 Supplies and materials
 Sources for accessing specialist advice
 Budget
Schedule of work May include but not limited to:
activities  Daily
 Work-based
 Contractual
Regular
Work methods and May include but not limited to:
practices  Legislated regulations and codes of practice
 Industry regulations and codes of practice
 Occupational health and safety practices
Work plans May include but not limited to:
 Daily work plans
 Project plans
 Program plans
 Resource plans
 Skills development plans
 Management strategies and objectives
Standards May include but not limited to:
 Performance targets
 Performance management and evaluation systems
 Occupational standards
 Employment contracts
 Client contracts
 Discipline procedures
 Workplace assessment guidelines
 Internal quality assurance
 Internal and external accountability and auditing
requirements
 Training Regulation Standards and Safety Standards
Appropriate personnel/ May include but not limited to:
authorities  Appropriate personnel include:
 Management and Line Staff
Feedback mechanisms May include but not limited to:
 Verbal feedback
 Informal feedback
 Formal feedback
 Questionnaire
 Survey and Group discussion
Evidence Guide
Critical Aspects of Demonstrates skills and knowledge to:
Competence  set objectives
 plan and schedule work activities
 implement work plans
 monitor work activities
 review and evaluate work plans and activities
Knowledge and Attitudes  organization’s strategic plan, policies rules and
regulations, laws and objectives for work unit activities
and priorities
 organizations policies, strategic plans, guidelines related
to the role of the work unit
 team work and consultation strategies
Underpinning Skills Demonstrates skill to:
 plan
 lead
 organize
 coordinate
 communicate
 inter-and intra-person/motivation skills
 present
Resource Implications Access is required to real or appropriately simulated
practices.
Unit Title Migrate to New Technology
Unit Descriptor This unit defines the competence required to apply skills
and knowledge in using new or upgraded technology. The
rationale behind this unit emphasizes the importance of
constantly reviewing work processes, skills and techniques
in order to ensure that the quality of the entire business
process is maintained at the highest level possible through
the appropriate application of new technology. To this end,
the person is typically engaged in on-going review and
research in order to discover and apply new technology or
techniques to improve aspects of the organization’s
activities.

1. Apply existing 1.1 Situations are identified where existing knowledge can
knowledge and be used as the basis for developing new skills.
techniques to
technology and 1.2 New or upgraded technology skillsareacquired and
transfer usedto enhance learning.
1.3 New or upgraded equipment areidentified, classified
and usedwhere appropriate, for the benefit of the
organization.
2. Apply functions of 2.1 Testing of new or upgraded equipment isconducted
technology to assist according to the specification manual.
in solving
organizational 2.2 Features of new or upgraded equipmentare
problems appliedwithin the organization.
2.3 Features and functions of new or upgraded equipment
areused for solving organizational problems.
2.4 Sources of informationrelating to new or upgraded
equipment areaccessed and used.
3. Evaluate new or 3.1 New or upgraded equipment is evaluated for
upgraded technology performance, usability and against OHS standards.
performance
3.2 Environmental considerations are determinedfrom
new or upgraded equipment.
3.3 Feedback is soughtfrom users where appropriate.
Variables Range
Environmental May include but is not limited to:
Considerations  recycling, safe disposal of packaging (e.g. cardboard,
polystyrene, paper, plastic) and correct disposal of waste
materials by an authorized body
Feedback May include but is not limited to:
 surveys,
 questionnaires,
 interviews and meetings
Evidence Guide
Critical Aspects of Competence must confirm the ability to transfer the
Competence application of existing skills and knowledge to new
technology
Underpinning Demonstrate knowledge of:
Knowledge and  Broad awareness of current technology trends and
Attitudes directions in the industry (e.g. systems/procedures,
services, new developments, new protocols)
 Vendor product directions
 Ability to locate appropriate sources of information
regarding metal manufacturing and new technologies
 Current industry products/services, procedures and
techniques with knowledge of general features
 Information gathering techniques
 Research skills for identifying broad features of new
technologies
 Ability to assist in the decision making process
 Literacy skills in regard to interpretation of technical
manuals
 Ability to solve known problems in a variety of situations
and locations
 Evaluate and apply new technology to assist in solving
organizational problems
 General analytical skills in relation to known problems
practices.
Methods of Competence may be assessed through:
Assessment  Interview / Written Test
Context of Competence may be assessed in the work place or in a
Assessment simulated work place setting.

Unit Title Establish Quality Standards
Unit Descriptor This unit covers the knowledge, skills and attitudes
required to establish quality specifications for work
outcomes and work performance. It includes monitoring
and participation in maintaining and improving quality,
identifying critical control points in the production of quality
output and assisting in planning and implementing of
quality assurance procedures.

1. Establish quality 1.1 Market specifications aresourced and legislated
specifications for requirementsidentified.
product
1.2 Quality specifications are developed and agreed upon.
1.3 Quality specifications are documented and introduced
to organization staff / personnel in accordance with the
organization policy.
1.4 Quality specifications are updated when necessary.
2. Identify hazards and 2.1. Critical control points impacting on quality are
critical control points identified.
2.2. Degree of risk for each hazard is determined.
2.3. Necessary documentation is accomplished in
accordance with organization quality procedures
3. Assist in planning of 3.1 Procedures for each identified control point are
quality assurance developed to ensure optimum quality.
procedures
3.2 Hazards and risks are minimized through application
of appropriate controls.
3.3 Processes are developed to monitor the effectiveness
of quality assurance procedures.
4. Implement quality 4.1 Responsibilities for carrying out procedures are
assurance allocated to staff and contractors.
procedures
4.2 Instructions are prepared in accordance with the
enterprise’s quality assurance program.
4.3 Staff and contractors are given induction training on
the quality assurance policy.
4.4 Staff and contractors are given in-service training
relevant to their allocated safety procedures.
5. Monitor quality of 5.1 Quality requirements are identified.
work outcome
5.2 Inputs are inspected to confirm capability to meet
quality requirements.
5.3 Work is conducted to produce required outcomes.
5.4 Work processes are monitored to confirm quality of
output and/or service.
5.5 Processes are adjusted to maintain outputs within
specification.
6. Participate in 6.1 Work area, materials, processes and product are
maintaining and routinely monitored to ensure compliance with quality
improving quality at requirements.
work
6.2 Non-conformance in inputs, process, product and/or
service is identified and reported according to
workplace reporting requirements.
6.3 Corrective action is taken within level of responsibility,
to maintain quality standards.
6.4 Quality issues are raised with designated personnel.
7. Report problems that 7.1 Potential or existing quality problems are recognized.
affect quality
7.2 Instances of variation in quality are identified from
specifications or work instructions.
7.3 Variation and potential problems are reported to
supervisor/manager according to enterprise
guidelines.
Variable Range
Sourced May include but is not limited to:
 End-users
 Customers or stakeholders
Legislated requirements May include but is not limited to:
 Verification of product quality as part of consumer
legislation or specific legislation related to product
content or composition.
Safety procedures. May include but is not limited to:
 Use of tools and equipment for fabrication/production/
manufacturing works
 Workplace environment and handling of material safety,
 Following occupational health and safety procedures
designated for the task
 Respect the policies, regulations, legislations, rule and
procedures for manufacturing/production/fabrication
works
Evidence Guide
Critical Aspect of Demonstrates skills and knowledge to:
Competence  Monitor quality of work
 Establish quality specifications for product
 Participate in maintaining and improving quality at work
 Identify hazards and critical control points in the
production of quality product
 Assist in planning of quality assurance procedures
 Report problems that affect quality
 Implement quality assurance procedures
Knowledge  work and product quality specifications
 quality policies and procedures
 improving quality at work
 hazards and critical points of operation
 obtaining and using information
 applying federal and regional legislation within day-
today work activities
 accessing and using management systems to keep and
maintain accurate records
 requirements for correct preparation and operation
 technical writing
 monitor quality of work
 establish quality specifications for product
 participate in maintaining and improving quality at work
 identify hazards and critical control points in the
production of quality product
 assist in planning of quality assurance procedures
 report problems that affect quality
 implement quality assurance procedures
practices.

Unit Title Develop Individuals and Team
Unit Descriptor This unit covers the knowledge, skills and attitudes
required to determine individual and team development
needs and facilitate the development of the workgroup.

1. Provide team 1.1 Learning and development needs are systematically
leadership identified and implemented in line with organizational
requirements.
1.2 Learning plan to meet individual and group training
and developmental needs is collaboratively developed
and implemented.
1.3 Individuals are encouraged to self-evaluate
performance and identify areas for improvement.
1.4 Feedback on performanceof team members is
collected from relevant sources and compared with
established team learning process.
2. Foster individual and 2.1 Learning and development program goals and
organizational growth objectives are identified to match the specific
knowledge and skills requirements of Competence
standards.
2.2 Learning delivery methods are made appropriate to
the learning goals, the learning style of participants
and availability of equipment and resources.
2.3 Workplace learning opportunities and coaching/
mentoring assistance are provided to facilitate
individual and team achievement of competencies.
2.4 Resources and timelines required for learning activities
are identified and approved in accordance with
organizational requirements.
3. Monitor and evaluate 3.1 Feedback from individuals or teams is used to identify
workplace learning and implement improvements in future learning
arrangements.
3.2 Outcomes and performance of individuals/teams are
assessed and recorded to determine the effectiveness
of development programs and the extent of additional
support.
3.3 Modifications to learning plans are negotiated to
improve the efficiency and effectiveness of learning.
3.4 Records and reports of competence are maintained
within organizational requirement.
4. Develop team 4.1 Open communication processes to obtain and share
commitment and information is used by team.
cooperation
4.2 Decisions are reached by the team in accordance with
its agreed roles and responsibilities.
4.3 Mutual concern and camaraderie are developed in the
team.
5. Facilitate 5.1 Team members are actively participated in team
accomplishment of activities and communication processes.
organizational goals
5.2 Individual and joint responsibility is developed by
team’s members for their actions.
5.3 Collaborative efforts are sustained to attain
organizational goals.
Variable Range
Learning and May include but is not limited to:
development needs  Coaching, monitoring and/or supervision
 Formal/informal learning program
 Internal/external training provision
 Work experience/exchange/opportunities
 Personal study
 Career planning/development
 Performance evaluation
 Workplace skills assessment
 Recognition of prior learning
Organizational May include but is not limited to:
requirements  Quality assurance and/or procedures manuals
 Goals, objectives, plans, systems and processes
 Legal and organizational policy/guidelines and
requirements
 Safety policies, procedures and programs
 Confidentiality and security requirements
 Business and performance plans
 Ethical standards
 Quality and continuous improvement processes and
standards
Feedback on May include but is not limited to:
performance  Formal/informal performance evaluation
 Obtaining feedback from supervisors and colleagues
 Obtaining feedback from clients
 Personal and reflective behavior strategies
 Routine and organizational methods for monitoring
service delivery
Learning delivery May include but is not limited to:
methods  On the job coaching or monitoring
 Problem solving
 Presentation/demonstration
 Formal course participation
 Work experience and involvement in professional
networks
 Conference and seminar attendance
Evidence Guide
Competence  identify and implement learning opportunities for others
 give and receive feedback constructively
 facilitate participation of individuals in the work of the
team
 negotiate plans to improve the effectiveness of learning
 prepare learning plans to match skill needs
 access and designate learning opportunities
Knowledge and Attitude  coaching and monitoring principles
 how to work effectively with team members who have
diverse work styles, aspirations, cultures and
perspective
 how to facilitate team development and improvement
 methods and techniques to obtain and interpreting
feedback
 methods for identifying and prioritizing personal
development opportunities and options
 career paths and competence standards in the industry
Underpinning Skills  read and understand a variety of texts, preparing
general information and documents according to target
audience; spell with accuracy; use grammar and
punctuation effective relationships and conflict
management
 communicate including receiving feedback and
reporting, maintaining effective relationships and
conflict management
 plan and organize required resources and equipment to
meet learning needs
 coach and mentor skills to provide support to
colleagues
 report to organize information; assess information for
relevance and accuracy; identify and elaborate on
learning outcomes
 facilitate and conduct small group training sessions
 relate to people from a range of social, cultural,
physical and mental backgrounds
practices.
Unit Title Utilize Specialized Communication Skills
Unit Descriptor This unit covers the knowledge, skills and attitudes required
to use specialized communication skills to meet specific
needs of internal and external clients, conduct interviews,
facilitate group discussions, and contribute to the
development of communication strategies.

1. Meet common and 1.1 Specific communication needs of clients and
specific colleagues are identified and met.
communication
needs of clients and 1.2 Different approaches are used to meet communication
colleagues needs of clients and colleagues.
1.3 Conflict is addressed promptly and in a timely way and
in a manner which does not compromise the standing
of the organization.
2. Contribute to the 2.1 Strategies for internal and external dissemination of
development of information are developed, promoted, implemented and
communication reviewed as required.
strategies
2.2 Channels of communication are established and
reviewed regularly.
2.3 Coaching in effective communication is provided
2.4 Work related network and relationship are maintained
as necessary.
2.5 Negotiation and conflict resolution strategies are used
where required.
2.6 Communication with clients and colleagues is made
appropriate to individual needs and organizational
objectives.
3. Represent the 3.1 When participating in internal or external fora,
organization presentation is relevant, appropriately researched and
presented in a manner to promote the organization.
3.2 Presentation is made clear and sequential and
delivered within a predetermined time.
3.3 Appropriate media is utilized to enhance presentation.
3.4 Differences in views are respected.
3.5 Written communication is made consistent with
organizational standards.
3.6 Inquiries are responded in a manner consistent with
organizational standard.
4. Facilitate group 4.1 Mechanisms which enhance effective group
discussion interaction are defined and implemented.
4.2 Strategies which encourage all group members to
participate are used routinely.
4.3 Objectives and agenda are routinely set and followed
for meetings and discussions.
4.4 Relevant information are provided to group to facilitate
outcomes.
4.5 Evaluation of group communication strategies is
undertaken to promote participation of all parties.
4.6 Specific communication needs of individuals are
identified and addressed.
5. Conduct interview 5.1 A range of appropriate communication strategies are
employed in interview situations.
5.2 Different types of interview is conducted in
accordance with the organizational procedures.
5.3 Records of interviews are made and maintained in
accordance with organizational procedures.
5.4 Effective questioning, listening and nonverbal
communication techniques are used to ensure that
required message is communicated.
Variable Range
Strategies May include but is not limited to:
 Recognizing own limitations
 Utilizing techniques and aids
 Providing written drafts
 Verbal and non verbal communication
Effective group May include but is not limited to:
interaction  Identifying and evaluating what is occurring within an
interaction in a non-judgmental way
 Using active listening
 Making decision about appropriate words, behavior
 Putting together response which is culturally appropriate
 Expressing an individual perspective
 Expressing own philosophy, ideology and background
and exploring impact with relevance to communication
Interview situations May include but is not limited to:
 Establish rapport
 obtain facts and information
 Facilitate resolution of issues
 Develop action plans
 Diffuse potentially difficult situation
Types of Interview May include but is not limited to:
 Related to staff issues
 Routine
 Confidential
 Evidential
 Non-disclosure
 Disclosure
Evidence Guide
Competence  Demonstrate effective communication skills with clients
and work colleagues accessing service
 Adopt relevant communication techniques and
strategies to meet client particular needs and difficulties
Knowledge and  communication process
Attitudes  dynamics of groups and different styles of group
leadership
 communication skills relevant to client groups
 full range of communication techniques including:
 active listening
 feedback
 interpretation
 role boundaries setting
 negotiation
 establishing empathy
 communication strategies
 communicate to fulfill job roles as specified by the
organization
practices.

Unit Title Manage Micro, Small and Medium Enterprises (MSMEs)
Unit Descriptor This unit covers knowledge, skills and attitude required in
running Micro, Small and Medium enterprises. The
strategies involve developing, monitoring and managing
work activities and financial information, developing
effective work habits, and adjusting work schedules as
needed.

1. Develop and 1.1 The importance of planning is sensitized before acting
communicate and about the importance of plans to reduce risks and
Strategic work plan to inhibit impulsive actions and discussed.
1.2 The basics of planning and beginning with goal setting
are communicated.
1.3 The achievement of measurable and realistic short-
term business objective is addressed.
1.4 How to develop realistic activities plans and schedule
is discussed.
1.5 Major components of work plan are introduced and
understood.
1.6 The importance of constant reviewing their plans is
understood by monitoring the results.
2. Identify daily work 2.1 Basic concept about effect working culture is
requirements and discussed and understood.
Develop effective
work habits 2.2 Different approaches to work culture are developed
and understood.
2.3 Work requirements are identified for a given time
period by taking into consideration of resources and
constraints.
2.4 Work activities are prioritized based on business
needs, requirements and deadlines.
2.5 If appropriate, work is allocated to relevant staff or
contractors to optimize efficiency.
2.6 Work and personal priorities are identified and a
balance is achieved between competing priorities
using appropriate time management strategies.
2.7 Input is sought from internal and external sources
and used to develop and refine new ideas and
approaches.
2.8 Business or inquiries is/are responded to promptly and
effectively.
2.9 Information is presented in a format appropriate to the
industry and audience.
3. Manage Marketing of 3.1 Information on market and business needs is analyzed
MSMEs and market opportunities identified.
3.2 Marketing mix and components are evaluated.
3.3 Marketing mix for specific target market is determined.
3.4 Marketing mix is monitored and continual adjusted
against marketing performance.
4. Manage Human 4.1 Human resource rules, regulations law and
Resources procedures are identified and determined.
4.2 The existing human resource is audited, and gaps are
identified.
4.3 Recruitment and selection are conducted based on the
organizational requirements.
4.4 Selected candidates are oriented and placed for the
appropriate position.
4.5 Appraisal of employees’ performance is conducted.
4.6 Appraisal result is used for training and development,
promotion, compensation, disciplinary measures and
other purposes as required.
4.7 Employee relations are maintained.
5. Manage production 5.1 Production /operation plan is developed and
and Operation implemented.
5.2 Required inputs are purchased and adequate
inventories maintained.
5.3 Production /operation process is checked and
controlled.
5.4 Quality control is applied and maintained.
6. Maintain financial 6.1 The objective and benefits of financial records are
records and use for discussed and understood.
decision making
6.2 Asset, liabilities and capital are identified and
recorded.
6.3 Balance sheet and different journals are discussed.
6.4 Business transactions are discussed, analyzed,
classified and recorded.
6.5 Daily financial records are maintained correctly in

accordance with legal and accounting requirements.
6.6 Invoices and payments are prepared and distributed in
timely manner and in accordance with legal
requirements.
6.7 Outstanding accounts are collected or followed-up.
6.8 Revenue, expense and costs are identified and
discussed.
6.9 Different ledgers and subsidiary ledgers are discussed
and maintained.
6.10 Profit and loss report is prepared.
6.11 Financial interpretation is conducted with assistant
from the appropriate person.
6.12 Financial manual is prepared.
7. Monitor, Manage and 7.1 People, resources and/or equipment are coordinated
Evaluate work to provide optimum results.
performance
7.2 Staff, clients and/or contractors are communicated
within a clear and regular manner, to monitor work in
relation to business goals or timelines.
7.3 Problem solving techniques are applied to work
situations to overcome difficulties and achieve
positive outcomes.
7.4 Opportunities for improvements are monitored
according to business demands.
7.5 Work schedules are adjusted to incorporate
necessary modifications to existing work and routines
or changing needs and requirements.
7.6 Proposed changes are clearly communicated and
recorded to aid in future planning and evaluation.
7.7 Relevant codes of practice are used to guide an
ethical approach to workplace practices and
decisions.
Variable Range
Major components of May include but is not limited to:
work plan  Objective
 Responsibilities
 Resources (human, materials, finance, time, etc)
 Activities
Resources May include but is not limited to:
 Human resource
 Money
 Time
 Machines
 Equipment
 Space
Time management May include but is not limited to:
strategies  Prioritizing and anticipating
 Short term and long term planning and scheduling
 Creating a positive and organized work environment
 Clear timelines and goal setting that is regularly
reviewed and adjusted as necessary
 Breaking large tasks into smaller tasks
 Getting additional support if identified and necessary
Internal and external May include but is not limited to:
sources  Staff and colleagues
 Management, supervisors, advisors or head office
 Relevant professionals such as lawyers, accountants,
management consultants
 Professional associations
Human resource rules , May include but is not limited to:
regulations law and  Recruitment and selection
procedures  Orientation and placement
 Training and development
 Performance appraisal and reward system
 Disciplinary procedures
 Movement and separation
 Industrial relation
Employee relations May include but is not limited to:
 Relationship within employees
 Relationship among employees and management and
labor union
 Relationship between labor union and government
Business goals May include but is not limited to:
 Sales targets
 Budgetary targets
 Team and individual goals
 Production targets
 Reporting deadlines
Problem solving May include but is not limited to:
techniques  Brainstorming
 Fish bone
 Focus group discussion
 Problem tree
Evidence Guide
Critical Aspects of A person must be able to demonstrate:
Competence  Ability to identify daily work requirements and allocate
work appropriately
 Ability to interpret financial documents in accordance
with legal requirements
 The ability to prepare strategic plan
 The ability to develop effective work habit
 The ability to manage marketing of MSEs
 The ability to manage human resources of MSEs
 the ability to manage production/operation of MSEs
 The ability to maintain financial records of MSEs
 The ability to manage, monitor and evaluate work
performance of MSMEs
Underpinning Demonstrate knowledge of:
Knowledge and  Strategic plan
Attitudes  Working culture
 Time management strategy
 Marketing Mix
 Relevant marketing, operation/production, human
resource and financial management
 Human resource functions
 Production/operation functions
 Monitoring and evaluation
 Problem solving techniques
 Federal and Local Government legislative requirements
affecting business operations, especially in regard to
OHS, equal employment opportunity, industrial relations
and anti-discrimination
 Relevant industry code of practice
 Planning techniques to establish realistic timelines and
priorities
 Identification of relevant performance measures
 Quality assurance principles and methods
Underpinning Skills Demonstrate skills to:
 Technical or specialist skills relevant to the business
operation
 Interpret legal requirements, company policies and
procedures and immediate, day-to-day demands
 Strategic planning skills
 Human relation skills
 Communicate using questioning, clarifying, reporting,
and giving and receiving constructive feedback
 Numeracy skills for performance information, setting
targets and interpreting financial documents and reports
 Technical skills to interpret business document, reports
and financial statements and projections
 Relate to people from a range of social, cultural and
ethnic backgrounds and physical and mental abilities
 Solve problem and develop contingency plans
 Using computers and software packages to record and
manage data and to produce reports
 Evaluate using assessment work and outcomes
 Observe for identifying appropriate people, resources
and to monitor work
practices.
Unit Title Apply Problem Solving Techniques and Tools
Unit Descriptor This unit of competency covers the knowledge, skills and
attitude required to apply scientific problem solving
techniques and tools to enhance quality, productivity and
other kaizen elements on continual basis.
Elements Performance criteria

1. Identify and select 1.1 Safety requirements are followed in accordance with
theme/problem. safety plans and procedures.
1.2 All possible problems related to the process /Kaizen
elements are listed using statistical tools and
techniques.
1.3 All possible problems related to kaizen elements are
identified and listed on Visual Management
Board/Kaizen Board.
1.4 Problems are classified based on obviousness of
cause and action.
1.5 Critical factors like the number of customers affected,
Potentials for bottlenecks, and number of complaints
etc… is selected.
1.6 Problems related to priorities of Kaizen Elements are
given due emphasis and selected.
2. Grasp current status 2.1 The extent of the problem is defined.
and set goal.
2.2 Appropriate and achievable goal is set.
3. Establish activity 3.1 The problem is confirmed.
plan.
3.2 High priority problem is selected.
3.3 The extent of the problem is defined.
3.4 Activity plan is established as per 5W1H.
4. Analyze causes of a 4.1 All possible causes of a problem are listed.
problem.
4.2 Cause relationships are analyzed using4M1E.
4.3 Causes of the problems are identified.
4.4 Root causes are selected.
4.5 The root cause which is most directly related to the
problem is selected.
4.6 All possible ways are listed using creative idea
generation to eliminate the most critical root cause.
4.7 The suggested solutions are carefully tested and

evaluated for potential complications.
4.8 Detailed summaries of the action plan are prepared to
implement the suggested solution.
5. Examine 5.1 Action plan is implemented by medium KPT members.
countermeasures
and their 5.2 Implementation is monitored according to the agreed
implementation. procedure and activities are checked with preset plan.
6. Assess effectiveness 6.1 Tangible and intangible results are identified.
of the solution.
6.2 The results are verified over time.
6.3 Tangible results are compared with targets using
various types of diagram.
7. Standardize and 7.1 If the goal is achieved, the new procedures are
sustain operation. standardized and made part of daily activities.
7.2 All employees are trained on the new Standard
Operating Procedures (SOPs).
7.3 SOP is verified and followed by all employees.
7.4 The next problem is selected to be tackled by the team.
Variables Range
Safety requirements may include but not limited to:
 OHS requirements include legislation, material safety,
managements system, hazardous substances and
dangerous goods code and local safe operating
procedures
obligations, environmental legislations, relevant health
regulation, manual handling procedure and
organization insurance requirements
Statistical tools and may include but not limited to:
techniques  7 QC tools may include:
 Stratification
 Pareto Diagram
 Cause and Effect Diagram
 Check Sheet
 Control Chart/Graph
 Histogram
 Scatter Diagram
 QC techniques may include:
 Brain storming
 Why analysis
 What if analysis
 5W1H
Kaizen Elements may include but not limited to:
 Quality
 Cost
 Productivity
 Delivery
 Safety
 Moral
 Environment and Gender equality
5W1H may include but not limited to:
 Who: person in charge
 Why: objective
 What: item to be implemented
 Where: location
 When: time frame
 How: method
4M1E may include but not limited to:
 Man
 Machine
 Method
 Material and
 Environment
Creative idea generation may include but not limited to:
 Brainstorming
 Exploring and examining ideas in varied ways
 Elaborating and extrapolating
 Conceptualizing
Medium KPT may include but not limited to:
 5S
 4M (Machine, Method, Material and Man)
 4p (Policy, Procedures, People and Plant)
 PDCA cycle
 Basics of IE tools and techniques
Tangible and intangible may include but not limited to:
results  Tangible result may include quantifiable data
 Intangible result may include qualitative data
Various types of diagram may include but not limited to:
 Line graph
 Bar graph
 Pie-chart
 Scatter and Affinity diagrams
Standard Operating may include but not limited to:
Procedures (SOPs)  The customer demand
 The most efficient work routine (steps)
 The cycle times required to complete work elements
 All process quality checks required to minimize
defects/errors
 The exact amount of work in process required
Evidence Guide
Critical Aspects of Demonstrates skills and knowledge competencies to:
Assessment  Apply all relevant procedures and regulatory
requirements to ensure quality and productivity of an
organization.
 Detect non-conforming products/services in the work area
 Apply effective problem solving approaches/strategies.
 Implement and monitor improved practices and
procedures
 Apply statistical quality control tools and techniques.
Knowledge and  QC story/PDCA cycle/
Attitude  QC story/ Problem solving steps
 QCC techniques
 7 QC tools
 Basic IE tools and techniques.
 SOP
 Quality requirements associated with the individual's job
function and/or work area
 Workplace procedures associated with the candidate's
regular technical duties
 Relevant health, safety and environment requirements
 organizational structure of the enterprise
 Lines of communication
 Methods of making/recommending improvements.
 Reporting procedures
 Apply problem solving techniques and tools
 Apply statistical analysis tools
 Apply Visual Management Board/Kaizen Board.
 Detect non-conforming products or services in the work
area
 Document and report information about quality,
productivity and other kaizen elements.
 Contribute effectively within a team to recognize and
recommend improvements in quality, productivity and
other kaizen elements.
 Implement and monitor improved practices and
procedures.
 Organize and prioritize activities and items.
 Read and interpret documents describing procedures
 Record activities and results against templates and other
prescribed formats.
practices.
Methods of Competence may be assessed through:
Assessment  Interview / Written Test
Context of Competence may be assessed in the work place or in a
Assessment simulated work place setting.
WorkShop Participant List
Revision of Occuptional Standards in the automotive Sector
No Telephon
Full Name Institution Region E-mail
. e
91121992
1 TeshomeEsheto AMCE AA 8 teshome@amceiveco.com
91123629 autovilage.tadesse!
2 TadessiTefri Auto village AA 9 gmail.com
91114205
3 ShiferawMesfen MOENCO AA 3 shiferaw@moence.com.et
91145610
4 Tadesse G/ezgadhere MOENCO AA 9 tadesseg@moenc.com.et
92378799
5 GetiyeWondimu FTVET/FTA AA 2 won_get@yahoo.com
Automotive tech
proffestionals 91119173
6 Tamerat Abate association AA 0 amiratabate@yahoo.com
93167044
7 AynadisSimiret FTA/TVET AA 3 addissimirt@gmail.com
91215503
8 AshenafiWorku FTVET/FTA AA 8 ashnafiworku15@gmail.com
91193322
9 GirumMekonnen OCACC AA 3 giruma@gmail.com
Minstry of 92377925
10 KedilMagist Ibrahim Transport AA 5 kedilmagisti@yahoo.com
BishuftuAutomativ Bishuft 91347625 algaworashabadi@yahoo.co
11 AlgawashAbadi e Industries u 1 m
BishuftuAutomativ Bishuft
12 SeyfemelokotGerma e Industries u 9230778 seyfe.girma@yahoo.com
91104845
13 MesayYakobShanka FTVET/FTA AA 7 mesayyakob@yahoo.com
BishuftuAutomativ Bishuft 91176797 shiferawdemeke4@gmail.co
14 ShiferawDemeke e Industries u 4 m
91227664
15 ZeresenayTsegaye AA 6 senaytsegye@gmail.com
91028438
16 SefonyasZelke FTA AA 8 zsofonyas@yahoo.com
91308025
17 DerjeMulatu FTVET/FTA AA 2 mulatu_derje@yahoo.com
91141186
18 NigistMelaku FTA AA 7 nigistyigezu@yahoo.com
91111440
19 MuhieAwel A.C.B.E AA 4
91164124 abebaw_mamer@yahoo.co
20 AbebawMamemer FTVET AA 8 m
91003564
21 Mekuaineit Workie FTVET/FTA AA 1 workie98@yahoo.com
Acknowledgement
We wish to extend thanks and appreciation to the many representatives of business,

industry, academe and government agencies who donated their time and expertise
to the development of this occupational standard.
We would like also to express our appreciation to the Experts of MOENCO, AMCE,
Federal TVET Institute, Automotive Association Anbessa Autobus Enterprise
Ministry of Transport, Bishoftu Automotive, Addis Ababa COC, GIZ and Federal
TVET Agency who made the development of this occupational standard possible.
This occupational standard was finalized October 2016 at Addis Ababa, Ethiopia

OS Automotive Electromech L4

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Federal Democratic Republic of Ethiopia

Ethiopia has embarked on a process of reforming its TVET-System. Within the

A Unit of Competence describes a distinct work activity. It is documented in a

The ensuing sections of this EOS document comprise a description of the

EIS AED4 10 1116 EIS AED4 11 1116 EIS AED4 12 1116

EIS AED4 13 1116 EIS AED4 14 1116 EIS AED4 15 1116

Elements Performance Criteria

Elements Performance Criteria

2. Conduct air 2.1 Air suspension balance is adjusted

Elements Performance Criteria

Elements Performance Criteria

Elements Performance Criteria

Elements Performance Criteria

Occupational Standard: Automotive Electromechanical Diagnosis Level IV

Elements Performance Criteria

Occupational Standard: Automotive Electromechanical Diagnosis Level IV

Elements Performance Criteria

Occupational Standard: Automotive Electromechanical Diagnosis Level IV

Occupational Standard: Automotive Electromechanical Diagnosis Level IV

Elements Performance Criteria

Elements Performance Criteria

Elements Performance Criteria

Occupational Standard: Automotive Electromechanical Diagnosis Level IV

Elements Performance Criteria

Elements Performance Criteria

Occupational Standard: Automotive Electromechanical Diagnosis Level IV

Elements Performance Criteria

Occupational Standard: Automotive Electromechanical Diagnosis Level IV

Elements Performance Criteria

Elements Performance Criteria

Occupational Standard: Automotive Electromechanical Diagnosis Level IV

Elements Performance Criteria

6.5 Daily financial records are maintained correctly in

Elements Performance criteria

4.7 The suggested solutions are carefully tested and

We wish to extend thanks and appreciation to the many representatives of business,

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