CCNA VoIP Chapter 7 640-461 2013 Show

 CHAPTER 7
 Configuring Cisco Unified CME Voice

Productivity Features
Configuring a Voice Network Directory:
• Create a name to appear on the screen to indicate

line using the Router(config-ephone-dn)#label
command
• Create a name to appear in the phone directory
using the Router(config-ephone-dn)#name command
Router(config)#ephone-dn 20
Router(config-ephone-dn)#name Joshua Bellman
Router(config-ephone-dn)#label Joshua Bellman
Router(config-ephone-dn)#ephone-dn 21
Router(config-ephone-dn)#name Ruth Hopper
Router(config-ephone-dn)#label Ruth Hopper
Router(config-ephone-dn)#name Samuel Oldham
Router(config-ephone-dn)#label Samuel Oldham
Router(config-ephone-dn)#end
Configuring a Voice Network Directory:
• Configuring buttons to ephone-dn’s

• Configuring the order of names in directory
Router(config)#ephone 1
Router(config-ephone)#button 1:21 2:22
Router(config-ephone)#ephone 2
Router(config-ephone)#telephony-service
Router(config-telephony)#directory last-name-first
Router(config-telephony)#directory entry 1 1599 name Corporate Fax
Router(config-telephony)#reset all
Router(config-telephony)#end
Configuring Call Forwarding:
• Forward all calls

• Forward if busy
• Forward max-length
• Forward night-service
• Forward no answer
 Forward all calls on either line if it is a dual-line

ephone-dn regardless of phone status
 Forward calls only if line is in use. Call waiting
will still function if it is a dual-line ephone-dn
 Allow only a maximum number of digits when
forwarding a call (extension length). Stops call
transfer from outside to inside to outside
Configuring Call Forwarding continued:
 Forward all calls to a night service attendant

Router(config-ephone-dn)#call-forward night-service 98251000
 Forward calls after a set time (number of rings)
to another extension (use “timeout” command)
Router(config-ephone-dn)#call-forward noan 1502 timeout 25
 Forward all calls if busy
Router(config-ephone-dn)#call-forward busy 1502
Note: “1502” may be an answering machine or

another extension.
Configuring Call Forwarding continued:
 Router(config-telephony)#call-forward pattern [sequence]
 This command allows you to enter a pattern for numbers that will
support the H.450.3 call forwarding standard.
 The use of H.450.3 will stop the condition of “hairpinning”
 Router(config-telephony)#call-forward pattern 15.. Tells the CME

that all numbers of four digits that starts with 15 to support
H.450.3
Configuring Call Transfer:
• Full-consult: H.450.2 / SIP call transfers using a second

line if available, fallback is Full-blind if unavailable
• Local-consult: Works as Full-consult but is Cisco
proprietary
• Full-blind: Forward without consult using H.450.2 or SIP
• Can be configured globally or locally
• Configure transfer pattern to limit call forwarding
Router(config)#telephony-service
Router(config-telephony)#transfer-system full-consult
Router(config-telephony)#ephone-dn 2 dual-line
Router(config-ephone-dn)#transfer-mode full
Router(config-ephone-dn)#telephony-service
Router(config-telephony)#transfer-pattern 5…
Router(config-telephony)#transfer-pattern 9………..
Configuring Call Park (On-Hold):
• Can use any unused ephone-dn slots

• Can be set to use specific ephone-dn slots
Router(config-ephone-dn)#number 3000
Router(config-ephone-dn)#name Maintenance
Router(config-ephone-dn)#park-slot
Router(config-ephone-dn)#name Engineering
Router(config-ephone-dn)#park-slot timeout 60 limit 10 recall
• Options for the park-slot option:

 reserved-for: can be reserved for the directory number entered
 timeout: number of seconds CME waits before notification that a
call is still parked
 limit: limits the number of timeout intervals after which the call
is disconnected
 notify: notifies a different dn in addition to the originating dn
that the call is parked when the timeout period is reached
 only: used with the notify command to specify that only the
specified dn will be notified and not the originator when the
timeout is reached
 recall: causes the call to return to the original phone that parked
the call after the timeout period has expired
 transfer: causes the call to transfer to a specific dn after the
timeout period has expired
 alternate: allows the call to be transferred to an alternate dn
should the first be in use
 retry: sets the amount of times CME should cycle through the
timeout period attempting to transfer the call
• To answer a parked call:

 Dial directly into the parked slot
 Press the PickUp softkey and dial the park number
 From the parking phone press the PickUp softkey and press the *
to recall the parked call
Configuring Call Pickup:
• When staff is limited (nights, weekends, holidays) one phone may

pickup calls for multiple extensions
Router(config)#ephone-dn 1 dual-line
Router(config-ephone-dn)#pickup-group 5509
Router(config-ephone-dn)#ephone-dn 2 dual-line
Configuring Intercom:
• Can broadcast out to many phones in the group using the speakerphone
(example: “Mr. Clark you have a call on 6000.”)
• Can be configured for a speed-dial number using a character that
cannot be dialed (A100) or a dial able extension (7777).
Router(config)#ephone-dn 80 dual-line
Router(config-ephone-dn)#number A100
Router(config-ephone-dn)#intercom A101 label “Manager”
Router(config-ephone-dn)#number A101
Router(config-ephone-dn)#intercom A100 label “Assistant”
Router(config-ephone-dn)#ephone 1
Router(config-ephone)#button 2:80
Router(config-ephone)#reset
Router(config-ephone)#button 2:81
Router(config-ephone)#reset
Configuring Intercom continued:
• Options:
 barge-in: Places any existing call on hold and proceeds to use
intercom function
 no-auto-answer: Causes the phone to ring rather then auto-
answer on speakerphone
 no-mute: Causes the intercom to answer with un-muted
speakerphone rather then muted
Configuring Paging:
• Can group together phones in a paging group or multiple groups

• Uses speakerphone to broadcast message
Router(config-ephone-dn)#paging
Router(config-ephone-dn)#paging
Router(config-ephone-dn)#ephone 1
Router(config-ephone)#paging-dn 80
Router(config-ephone)#ephone-dn 82
Router(config-ephone-dn)#paging-group 80,81
Configuring Paging continued:
• Dial 5555 for group 80

• Dial 5556 for group 81
• Dial 5557 for both groups
Configuring After-Hours Call Blocking:
• Can block by day, date or time

• Can block by pattern (only local calls after normal business hours)
• Can be configured with an override PIN (Personal Identification
Number) if working after normal business hours
Router(config-telephony)#after-hours day mon 17:00 8:00
Router(config-telephony)#after-hours day tue 17:00 8:00
Router(config-telephony)#after-hours day wed 17:00 8:00
Router(config-telephony)#after-hours day thu 17:00 8:00
Router(config-telephony)#after-hours day fri 17:00 00:00
Router(config-telephony)#after-hours day sat 00:00 00:00
Router(config-telephony)#after-hours day sun 00:00 00:00
Router(config-telephony)#after-hours date dec 25 00:00 00:00
Router(config-telephony)#after-hours day jan 1 00:00 00:00
Router(config-telephony)#after-hours block pattern 1 91……….
Router(config-telephony)#after-hours block pattern 2 9011T
Router(config-telephony)#after-hours block pattern 3 91900……. 7-24
Configuring After-Hours Exemption:
• Can be exempt from all but 7-24 block

• Can be exempted by PIN (Personal Identification Number)
• Configurable amount of time for exemption
• Default timeout for login is 60 minutes
Router(config)#ephone 1
Router(config-ephone)#after-hours exempt
Router(config-ephone)#pin 1234
Router(config-ephone)#pin 4321
Router(config-ephone)#telephony-service
Router(config-telephony)#login timeout 120 clear 23:00
Router(config-telephony)#reset all
Configuring CDRs and Call Accounting:
• Configure buffer (from router memory)

• Configure time CDR’s (Call Detail Records) are kept in minutes
• Configure maximum number of records (CDR’s) kept
Router(config)#logging buffered 512000

Router(config)#dial-control-mib retain-timer 10080
Router(config)#dial-control-mib max-size 700
Router(config)#show logging
• Set to 512K bytes of memory

• Set to 10080 minutes (seven days) of records
• Set to a maximum of 700 call records
Configuring CDRs and Call Accounting Syslog:
• Send all CDR’s to a syslog server

• Can use a syslog server such as Kiwi
Router(config)#gw-accounting syslog
Router(config)#logging 222.2.2.2
Configuring CDRs and Call Accounting Codes:
•Codes can be configured and entered from the phone to streamline

accounting.
Configuring Music on Hold (MoH):
• Can be recorded media
• Royalties are necessary!
• File format must be 8KHZ, 8-bit mono u-Law into a WAV or AU
format
Router(config-telephony)#moh MusicOnHold.wav
Router(config-telephony)#multicast moh 239.1.1.55 port 2222
Router(config-telephony)#tftp-server flash:MusicOnHold.wav
Router(config-telephony)#ephone 1
Router(config-ephone)#multicast-moh
Single Number Reach:
• Forward your calls to your cell
• Forward your calls to your home
• One number will reach you!

Enabling the CME GUI:
• GUI (Graphical User Interface) is placed in router flash memory

• Holds all files necessary to access CME user interface
• Must have necessary permissions (Date, Time, dn ephones)
• Must have a path to destination
• Use the command Router#dir flash:gui to view contents of the sub-
directory
• Must have a http path
Router(config)#ip http server

Router(config)#ip http secure-server
Router(config)#username cisco privilage 15 secret cisco
Router(config)#ip http authentication local
Router(config)#ip http path flash:/gui
Router(config)#line vty 0 4
Router(config-line)#login local
Router(config-line)#transport input telnet ssh
Router(config-line)#telephony-service
Router(config-telephony)#web admin system name cisco secret 0 cisco
Router(config-telephony)#dn-webedit
Router(config-telephony)#time-webedit
End of Chapter 7

CCNA VoIP Chapter 7 640-461 2013 Show

Uploaded by

Document Information

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

CCNA VoIP Chapter 7 640-461 2013 Show

Uploaded by

Copyright:

Available Formats

 CHAPTER 7

 Configuring Cisco Unified CME Voice

• Create a name to appear on the screen to indicate

• Configuring buttons to ephone-dn’s

• Forward all calls

 Forward all calls on either line if it is a dual-line

 Forward all calls to a night service attendant

Note: “1502” may be an answering machine or

 Router(config-telephony)#call-forward pattern [sequence]

 The use of H.450.3 will stop the condition of “hairpinning”

 Router(config-telephony)#call-forward pattern 15.. Tells the CME

• Full-consult: H.450.2 / SIP call transfers using a second

• Can use any unused ephone-dn slots

• Options for the park-slot option:

• To answer a parked call:

• When staff is limited (nights, weekends, holidays) one phone may

• Can group together phones in a paging group or multiple groups

• Dial 5555 for group 80

• Can block by day, date or time

• Can be exempt from all but 7-24 block

• Configure buffer (from router memory)

Router(config)#logging buffered 512000

• Set to 512K bytes of memory

• Send all CDR’s to a syslog server

•Codes can be configured and entered from the phone to streamline

• One number will reach you!

• GUI (Graphical User Interface) is placed in router flash memory

Router(config)#ip http server

You might also like