Quality and the ABPMP CBOK®

Quality has been a main concern throughout the CBOK® rewrite process. Our goal
was to update the coverage in the last version, adding new ideas, changes in the
marketplace understanding of BPM, and changes in the BPMS technology. To do this,
ABPMP took an approach that was built on checks and balances.
To ensure that there were no coverage holes and to uncover any controversial
discussions, a review committee was formed from additional topic experts. All
members of the review committee are ABPMP Certified Business Process
Professionals (CBPP). These reviewers went through each chapter and discussed
any issues in committee. The discussions resulted in changes that expanded content
and provided a different, broader perspective on the topic coverage.
The review committee was managed by Owen Crowley, with content advisory
provided by Dan Morris and Gabrielle Field. Owen made certain that the reviewers
remained focused on content quality during the six months of the detailed review.
The review team members were:
Review Committee Role Professional Position
Owen Crowley,
CBPP
Review Committee
Manager
President, Exogene Corp.
Todd Lohr,
CBPP
Member Managing Director, KPMG
Marc Scharsig,
CBPP
Member Senior Manager BPM, Accenture
Phil Vitkus,
CBPP
Member Independent Consultant
Chris Ottesen Member Specialist Leader, Global Methods
and Tools, AMEA, Deloitte
Consulting LLP
Dan Morris,
CBPP
Review Committee Advisor NA Practice Manager, Business
Process Excellence, TA TA
Consultancy Services (TCS)
Full CBOK® quality review
Once modifications were completed, the new CBOK® was reviewed in its entirety by
the original authors, the review committee, and a third group of new reviewers. The
goal of this review was to make sure that the new version was understandable and
complete.
This approach ensured the accuracy and completeness of content, as well as the
quality and currency of ideas and discussions. The review delivered