TETRA System Release 6.0-7.0: Installing The TETRA Dispatcher Workstation (DWS)

Installing the TETRA Dispatcher Workstation (DWS)
TETRA System Release 6.0–7.0

DN063336-14-4en
(TRADWSAPP00030) 09/2016
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Copyright © 2015–2016 Airbus DS SLC, all rights reserved.
DN063336-14-4en TETRA System Release 6.0–7.0
2/61 This document and its contents are the property of Airbus DS SLC and must not be copied or circulated without authorisation
Contents
1 About this document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

1.1 How to use this document. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
2 Installation overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
2.1 About the DWS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
2.2 The DWS delivery options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
2.3 Installation procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
2.4 Hardware and software requirements and recommendations . . . . . . . . . . . . . . . . . . . . . . . . . . 14
2.5 Contents of the DWS installation package . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
3 Warnings and cautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

3.1 General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
3.2 Warnings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
3.2.1 Lethal voltages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
3.3 Cautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
4 Installing the Dispatcher Workstation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

4.1 Installing Windows 7. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
4.1.1 Installing the operating system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
4.1.2 Configuring Windows 7 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
4.2 Installation procedures specific to DWSx and DWSip used for Communication. . . . . . . . . . . . . . 22
4.2.1 Installing the audio interface card and software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
4.2.1.1 Checks to be done before the audio card installation . . . . . . . . . . . . . . . . . . . . 22
4.2.1.2 Installing the Roland OCTA-CAPTURE driver in Windows 7 . . . . . . . . . . . . . . . 23
4.2.1.3 Installing the Behringer Firepower FCA610 USB 2.0 driver in Windows 7 . . . . . 27
4.3 Xgear16 and Multi-GEM installation in Windows 7 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
4.3.1 Installing the Xgear16 card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
4.3.1.1 To install the Xgear16 card's DSP drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
4.3.1.2 Installing the Xgear16 card's PCI driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
4.3.2 Installing the Multi-GEM hardware (Encryption in use). . . . . . . . . . . . . . . . . . . . . . . . . . 35
4.3.2.1 Installing the Multi-GEM card's DSP drivers . . . . . . . . . . . . . . . . . . . . . . . . . . 35
4.3.2.2 Installing the Multi-GEM card's PCI driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
4.3.2.3 Checking that Xgear16 and MGEM Drivers are correctly installed . . . . . . . . . . 41
4.4 Installing the SCTP network protocol driver in Windows 7 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
TETRA System Release 6.0–7.0 DN063336-14-4en
This document and its contents are the property of Airbus DS SLC and must not be copied or circulated without authorisation. 3/61
4.5 Installing the DWS software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
5 Uninstalling the Dispatcher Workstation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

5.1 Uninstalling the DWS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
5.2 Uninstalling Xgear16 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
5.2.1 Uninstalling the Xgear16 drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
5.2.2 Uninstalling the Xgear16 card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
5.3 Uninstalling Multi-GEM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
5.3.1 Uninstalling the Multi-GEM drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
5.3.2 Uninstalling the Multi-GEM card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
5.4 Uninstalling the audio interface card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
5.4.1 Uninstalling the audio interface card software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
5.5 Uninstalling the SCTP network protocol driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
6 Troubleshooting the installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

6.1 Windows does not detect the inserted Xgear16 or Multi-GEM cards when starting up . . . . . . . . . 51
6.2 Xgear16 drivers not found in Device Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
6.3 Multi-GEM does not work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
A DWS file structure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
B Checklist for DWS installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
List of Tables.
Table 1 DWS applications usage with the DWS products . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Table 2 Checklist for installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
List of Figures.
Figure 1 Contents of the installation package . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Figure 2 Caution label for electrostatically sensitive devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Figure 3 Install Roland OCTA-CAPTURE driver window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Figure 4 OCTA-CAPTURE Control Panel Driver Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Figure 5 OCTA-CAPTURE Driver Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Figure 6 Choose Install Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Figure 7 Device Manager window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Figure 8 Select X16dsp.inf. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Figure 9 Update Driver Software panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Figure 10 Update Driver Software - PCI standard PCI Express to PCI/PCI-X Bridge-window . . . . . . . . 33
Figure 11 Select X16pcif.inf. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Figure 12 TETRA connectivity devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Figure 13 Device Manager — right-clicking Network and Computing Encryption/Decryption
Controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Figure 14 Select mGemDsp.inf . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Figure 16 PCI standard PCI Express to PCI/PCI-X Bridge Properties . . . . . . . . . . . . . . . . . . . . . . . . . 39
Figure 17 Select mGemPcif.inf . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Figure 18 TETRA encryption devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Figure 20 Select sctpdrv_vista_x86.msi (32–bit Windows 7) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Figure 21 Uninstallation Complete dialogue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Figure 22 Device Manager: TETRA connectivity devices (Xgear16). . . . . . . . . . . . . . . . . . . . . . . . . . 47
Figure 23 Example of DWS file structure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
DOCUMENT AMENDMENTS
VERSION DATE COMMENTS CHAPTER

UPDATED
14-4 09/2016 FireWire audio interface removed 2.2
4.2.1.3
14-3 06/2016 Minor modifications 1
2
14-2 04/2016 ASIO Buffer values updated 4.2.1
4.2.1.2
4.2.1.3
14-1 10/2015 Added information on the required software that needs 4.2
to be installed before installing the operating system.
14-0 06/2015 Added information about DXTA. 1
2
Glossary
13-0 04/2015 64-bit Windows 7 has been added. 4.3.1.1 ,
4.3.1.2 ,
4.3.2.1 ,
4.3.2.2 , 4.4
, 4.5 , 6.2 , 6.3
FTP/Telnet for remote management has been replaced 4.1.2
with Remote Desktop.
A new step has been added to the instructions for 5.2.1
uninstalling the Xgear16 drivers.
EADS products have been rebranded in Release 7.0. Throughout
12-3 08/2014 Behringer Firepower FCA610 has been introduced as 2.2
an alternative to Roland OCTA-CAPTURE: external 4.2.1.1
audio card related information updated. 4.2.1.3
5.4.1
12-2 02/2014 Corrections to the installing instructions of the audio 4.2.1.2
interface card driver have been made.
DOCUMENT AMENDMENTS
VERSION DATE COMMENTS CHAPTER

UPDATED
12-1 11/2013 External audio card related information updated. Throughout
12-0 10/2013 From TETRA System Release 6.5 onwards, IP 1
transmission between DXT3p and DWSx is supported. 2.3
2.5
4.2
4.2.1.2
4.4
5.5
Appendix B
Glossary
References
1. Glossary, DN00126469
2. Commissioning the TETRA Dispatcher Workstation (DWS), DN0614001
3. Product Description of the TETRA Dispatcher Workstation (DWS), DN05221844
1 About this document
This document describes the installation procedures for the TETRA Dispatcher Workstation (DWSip, DWSx
or DWSr) PC used in the Airbus DS TETRA System.
Some of the features, functionalities, and equipment of the TETRA System described in this document may
not be available in all market areas or are separately priced commercial options. Please contact your local
Airbus Defence and Space representative for further information.
This document is meant to be used only for installing the DWS equipment supplied by Airbus Defence
and Space.
Note
Installation of earlier supported audio cards is described in the earlier versions of this document.
We welcome any suggestions for further improvement of this document. Also, should you find any errors
or omissions in this document, please forward your comments to your nearest Airbus Defence and Space
representative or send them to e-mail address tetra.cudo@airbus.com.
1.1 How to use this document

This document is intended for installation personnel. The installation, commissioning, integration, and
maintenance procedures of the dispatcher system may only be performed by properly trained and authorised
personnel.
The document is organised as follows:
• Chapter 1 introduces the structure of the document and explains the typographic conventions used.
• Chapter 2 describes the DWS installation procedure as well as basic information of different Dispatcher
Workstation products (DWSip, DWSx or DWSr) and Dispatcher Workstation application software
variants.
• Chapter 3 details the recommended safety precautions to be taken when working with the DWS.
• Chapter 4 gives instructions on how to install the DWS hardware and software.
• Chapter 5 describes how to uninstall the DWS software.
• Chapter 6 provides troubleshooting instructions.
The Glossary section explains the abbreviations used in this document. The full version of the glossary is
provided as a separate document, TETRA System: Glossary, DN00126469.
PAGE INTENTIONALLY LEFT BLANK
2 Installation overview
This chapter provides an overview of the installation procedure of the TETRA Dispatcher Workstation as well
as basic information on different Dispatcher Workstation products (DWSip, DWSx or DWSr) and Dispatcher
Workstation application software variants.
In this document, the terms installation, commissioning and integration are used to describe the
implementation tasks as follows:
Installation
Generic tasks (containing neither workstation–specific customizing nor customer–specific information) related
to workstation software and hardware installation, including:
• Hardware installation when the hardware is installed inside the PC or the existence of hardware is
required for the following installation tasks:
– Operating System installation
– Installation of application software
– Installation of other necessary software
The before mentioned tasks are described in this document. In case of a factory pre-installed delivery,
these installation tasks are performed in the factory.
Commissioning
Tasks which must be performed at the customer site. The customer–specific information is available at
this stage.
• Connecting the cables
• Checking the installation
• Installing the license file
• Configuring customer/site–specific parameters such as node names, user accounts (for example, user
rights, passwords), communication parameters, language settings, etc.
These tasks are described in document Commissioning the TETRA Dispatcher Workstation (DWS),
DN0614001.
Integration
Tasks which must be performed when the network elements have been connected so that the product can
communicate with other network elements, for example with the DXT exchange.
• Creating the workstation user account in the DXT
• Specifying the communication parameters
These tasks are described in the integration document of the DXT type in question.
2.1 About the DWS
Depending on your license, you can install one of the following Dispatcher Workstation application software
variants on the dispatcher workstation:
• DWS C (DWS Communication): provides access to the communication and group membership
management features.
• DWS M (DWS Management): provides access to the management features.
• DWS C&M (DWS Communication & Management): provides access to the management features in
addition to the communication and group membership management features.
See Table 1 for more information.
Table 1 : DWS applications usage with the DWS products
PRODUCT/ APPLICATION ↓
CONCEPT ↓ DWS C DWS M DWS C&M
DWSr •
DWSx • • •
DWSip used for •
Management
DWSip used for • • •
Communication
Note
We recommend to use only the DWS M application on the DWSr.
2.2 The DWS delivery options

The DWSx, and DWSip can be delivered as a factory pre-installed package or as a licensed software delivery.
The DWSr is delivered as a licensed software delivery only.
Check on delivery arrival:
1. Before accepting and unpacking the DWS delivery, visually check that the packaging is intact and
that no obvious damage has occurred.
2. Unpack the delivery in accordance with manufacturer's product instructions.
3. Check all items in the delivery against the record list.
Each pre-installed DWSip, and DWSx package includes the following items:
• Desktop computer with pre-installed
– operating system
– TETRA DWS software
• TETRA DWS application software
• Software activation keys
For the DWSr, DWSx, and DWSip licensed software delivery, the package may include some or all of the
following items:
• Dispatcher Workstation application software (included in DWSip, DWSr, and DWSx)
• Xgear16 card (included in DWSx and DWSip used for Communication)
• Multi-GEM (included in DWSx if End-to-end encryption is used). Not applicable for DWSip.
• audio interface card (included in DWSx and DWSip used for Communication). Either of the following
audio cards can be used:
– Roland OCTA-CAPTURE
– Behringer Firepower FCA610
• audio accessories (included in DWSx and DWSip used for Communication):
– You can employ a headset microphone which can be connected with a phantom adapter to the
DWS. The phantom adapter is included in the delivery when a headset microphone is ordered.
You can install the above items on a PC that conforms to the recommendations defined in document Product
Description of the TETRA Dispatcher Workstation (DWS), DN05221844.
An E1 multiplexer is not part of the DWSx delivery package.
The DWSx support foot/desktop PTT via serial port, but a foot/desktop PTT is not automatically included in
either package. These items must be ordered separately.
2.3 Installation procedure

For the DWSx and DWSip used for Communication, the installation procedure consists of the following
phases:
• Installing the operating system on the PC, see Section 4.1 and its subsections.
• Installing the PCI Express cards and drivers, see Section 4.2 .
• Installing the DWS application software on the PC, see Section 4.5 .
The DWSr is not delivered as a pre-installed package, but only as a licensed software delivery.
The installation phases for the DWSr and the DWSip used for Management are:
• Installing the operating system on the PC, see Section 4.1 and its subsections.
• Installing the DWS application software, see Section 4.5 .
For the DWSip M, the TETRA Connectivity Server Manager service must be disabled.
2.4 Hardware and software requirements and recommendations
To be able to install and run the DWS software on your PC, the PC must comply with the requirements and
recommendations stated in document Product Description of the TETRA Dispatcher Workstation (DWS) ,
DN05221844.
The operating system language has to be the same as the desired DWS application language or the English
version has to be installed with the corresponding multi-language package.
2.5 Contents of the DWS installation package

The following figure shows you an example of the directory structure of the installation package. The image
may vary according to the release used.
Figure 1 : Contents of the installation package
The DWS Installation package includes the following:
• Drivers folder: drivers for audio interface card, Xgear card, and Multi-GEM card.
The version of the audio-interface card driver may be different from the one shown in the preceding
figure.
• DWS folder: DWS installation software and documentation in separate folders.
• Utilities folder: tools for configuring administrator's parameters (application's filename:
AdminPadmin.exe) and backup and restore scripts needed in the upgrading of the DWS.
• Adobe folder: installation files for Adobe Reader.
3 Warnings and cautions
3.1 General
This chapter details the recommended safety precautions to be taken when working with the DWS.
The safety guidelines are divided into Warnings and Cautions. Warnings alert you to dangers which may
cause physical injury, ill health in any form, or possibly loss of life. Cautions are used to denote possible
damage to equipment but not danger to personnel.
The DWS installation, commissioning, integration, and maintenance procedures must be performed only
by properly trained and authorised personnel. The equipment must be installed and located such that only
authorised personnel have access to its potentially dangerous parts.
3.2 Warnings
As a general guideline, follow the PC provider's instructions when installing plug-in units into the DWS PC.
3.2.1 Lethal voltages

There is a potentially lethal mains supply voltage (230 VAC or 110 VAC) present inside the DWS PC. All
personnel performing installation, maintenance and measurement procedures on the DWS must be made
aware of this danger and, before attempting any maintenance work other than the simple replacement of
a plug-in unit, they must make sure that the PC is powered down and its power plug is disconnected from
the mains supply outlet.
3.3 Cautions
An electrostatically sensitive device is an electronic component that may be permanently damaged by the
electrostatic charges encountered in routine handling, testing, and transportation etc.
Electrostatic discharge is caused by direct contact or by an electrostatic field. If a charged body approaches
an electrically conducting surface, the acquired potential will discharge through that surface. The current flow
resulting from this might induce a voltage high enough to cause permanent damage to associated circuitry.
Electrostatically sensitive devices carry the label shown in Figure 2 (some units are labelled with the symbol
only, not the text).
CAUTION
The body of a person handling the DWS plug-in units must be grounded (via a 1 MΩ series resistor) to the
same earthing point as the DWS PC itself by means of a conductive wrist strap. This ensures that both
equipment and person are at the same electrical potential and that no current can flow between them.
ATTENTION!
OBSERVE PRECAUTIONS
FOR HANDLING
ELECTROSTATIC
SENSITIVE
ATTENTION
Static Sensitive DEVICES
Devices
dn0245504x1x0xen
Figure 2 : Caution label for electrostatically sensitive devices
4 Installing the Dispatcher Workstation
This chapter gives a detailed description how to install the DWS.
You can find a checklist for the installation in Appendix B .
Note
Instructions on how to install the Windows XP and Windows 2000 operating systems can be found in earlier
versions of this customer document.
4.1 Installing Windows 7
4.1.1 Installing the operating system

To install Windows 7, follow the instructions given on the Microsoft website:
http://windows.microsoft.com/en-US/windows7/Installing-and-reinstalling-Windows-7
Check the following:
• Language to install: English
• Time and currency format: English (United Kingdom)
• Keyboard or input method: United Kingdom
• User name: DWS user
• Computer name: you can choose the name
• Password: (empty)
• Help protect your computer and improve Windows automatically: Ask me later
• Time zone: select according to your location
In case of pre-installed Windows 7 check the following items:

Start → Control Panel → View by: Category → View By: Large icons or Small icons.
Language and location:
Start → Control Panel → Region and Language:
• Format: English (United Kingdom)
• Location: according your location
• Keyboards and Languages → Keyboards and other input language – select Changes keyboards… →
Default input language: English (United Kingdom)
Start → Control Panel → System:

Computer name, domain, and workgroup settings:
• Computer name: you can choose the name
• Full computer name: Client PC Clear (or Enhanced / Enhanced Remote)
• Computer description: Client PC
4.1.2 Configuring Windows 7

There are a few settings that need to be configured before installing the dispatcher software.
The execution of the steps in this stage is optional but highly recommended if the look-and-feel of your
PC is not the traditional Windows look-and-feel.
Remote administration is initiated by the remote host using client application.
To configure Windows 7
1) Right-click the Windows Media Player icon → Unpin this program from taskbar.
2) If remote administration of the PC running DWS is needed, then the Remote Desktop version 6.0 (or
newer) should be used for remote connection to the DWS PC. DWS PC needs to be enabled for
remote administration.
2.1 Right-click the My Computer (Windows XP) or Computer (Windows 7) icon on the desktop,
and then click Properties.
2.2 Select the Remote tab (Windows XP) or select Remote settings in Windows 7.
2.3 For Windows XP, make sure that the Allow users to connect remotely to this computer check
box is selected.
For Windows 7, make sure that the Allow connections from computers running any version of
Remote Desktop option is selected in the Remote Desktop section.
2.4 Define the users that are allowed to connect remotely by clicking the Select Remote Users…
(Windows XP) or Select Users… (Windows 7) button.
Note
When you upgrade Windows XP, the Remote Desktop Web Connection Control is not updated. To
update it, follow these steps:
1. Click Start → Control Panel → Add or Remove Programs.
2. Click Add/Remove Windows Components.
3. Click Internet Information Services.
4. Click Details.
5. Select the World Wide Web Service check box, click Details → Remote Desktop Web
Connection check box.
6. Click OK.
3) Install the latest service pack supported by Airbus Defence and Space; check its version in the
document Product Description of the TETRA Dispatcher Workstation (DWS), DN05221844. If you need
advice on installing the service pack, see Microsoft Corporation’s manuals on this subject.
4) Disable the Windows 7 Firewall, Update settings and Security / Maintenance messages.
Firewall:
• Start → Control panel → Windows Firewall → Turn Windows Firewall on or off .
• Select Turn Off (not recommended) for both network settings, and then select OK.
Windows Update:
• Start → Control Panel → Windows Update → Changes settings.
• In Important updates select Never check for updates (not recommended) and then select OK.
Security messages:
• Start → Control Panel → Action Center → Changes Action Center settings select as
following:
– Uncheck Windows Update
– Uncheck Network firewall
– Uncheck Virus protection
– Uncheck Windows Backup
5) Change the CD-ROM drive letter to E:
• Control Panel → Administrative Tools → Computer management.
• Expand Storage
• Select Disk Management.
• Click the icon representing the CD-ROM drive and select Change drive letters and paths…
• Select Change → from scroll-down menu select drive letter E.
• Select OK.
• Confirm Yes.
6) Change Screen saver options:
• Control Panel → Personalization → Screen Saver.
• select (None) for disabling the screen saver. Click OK.
7) Change thePower saving option:
• Start → Control Panel → Power Options .
• In Preferred plans select Power saver → Change plan settings .
• Select Change advanced power settings and edit the following settings:
– Hard disk → Turn off hard disk after → (empty the numeric field)
– Sleep → Hibernate after → (empty the numeric field)
– Display → Turn off display after → (empty the numeric field)
– Click OK
8) A printer driver is required by the reporting system even if there are no printers attached to the
workstation.
8.1 Start →Devices and Printers, from the top bar select Add a printer. A dialogue opens.
8.2 Select Add a local printer.
8.3 A dialog Use existing port opens. Click File → Next.
8.4 For Manufacturer select Generic and for Printer select Generic/Text Only. Click Next twice,
click Do not share this printer → Next → Finish.
If a printer driver is not installed, the reports of the management applications in the DWS may not be
shown at all. With the reporting feature of the data management applications you can create, preview,
and print reports on one or several objects displayed in the Organisation Block window of the data
management application.
4.2 Installation procedures specific to DWSx and DWSip used

for Communication
Note
DWS requires that the following are installed first:
• Microsoft Visual C++ 2010 Redistributable Package:
– x86 for the 32–bit Windows 7
• Microsoft .NET Framework 4.0
If they are not installed, you must install them by using installation packages found in the Microsoft folder.
Note
When upgrading the DWSx from E1 to IP, the latest version of the Ethernet NIC driver should be installed, or
if not, you must update the driver to the latest version available.
4.2.1 Installing the audio interface card and software
4.2.1.1 Checks to be done before the audio card installation
Before installing the audio interface card, check the following:

• If there is an audio card integrated to the PC motherboard, it must be disabled in order to use the
external audio card.
• To speed up the installation process, it is recommended that you copy the necessary drivers from
Airbus DS installation CD-ROM to the hard disk of the PC which you configure.
The drivers are located on the installation package (:\Release x.x\Drivers\Soundcard\xxx
(audio card brand)\) where x.x stands for the version number of the TETRA System release
and xxx represents the audio card brand.
You can then proceed to install the driver for your audio card:
• Roland OCTA-CAPTURE: see Section 4.2.1.2
• Behringer Firepower FCA610: see Section 4.2.1.3
Note that if some other audio card is in use, the values of the ASIO buffer to be set for the cards can differ
from the values mentioned in the instructions. Lower buffer depths result in lower latency from input to output.
However, they can also result in buffer overruns that cause clicks and pops. Buffer overruns occur when the
computer's CPU runs out of processing power and cannot provide data quickly enough to the driver. If clicks
and pops occur, either the buffer depth must be increased to give the CPU more time, or the CPU's load must
be reduced by removing plug-ins, tracks or other DSP.
In this case the generic values recommended to be used for both of the cards are 450 – 600 samples for an
E1 interface and 110 – 140 samples for an IP interface.
4.2.1.2 Installing the Roland OCTA-CAPTURE driver in Windows 7
To install the Roland OCTA-CAPTURE driver

1) Install the Roland OCTA-CAPTURE driver and connect the audio card following the procedure
described in the Roland OCTA-CAPTURE installation instructions.
Note
It is recommended to install the Roland OCTA-CAPTURE driver from the Airbus Defence and Space
installation package.
Figure 3 : Install Roland OCTA-CAPTURE driver window
2) Click Setup and the Octa-Capture Driver Setup window opens. Click Next >
3) To begin installation, click Next >. If a dialog box regarding Windows Security appears, click Install.
4) When asked, use a USB cable to connect the Roland OCTA-CAPTURE to the PC.
5) Click Finish and restart the PC.
6) Open the OCTA-CAPTURE Control Panel and select Driver → Driver Settings.
Figure 4 : OCTA-CAPTURE Control Panel Driver Settings
7) In the OCTA-CAPTURE Driver Settings window set the SAMPLE RATE to 48000 Hz.
Set the ASIO Buffer Size under the ASIO Setting as follows (you can set it with the Audio Buffer
Size slider above):
• E1 interface: set the ASIO Buffer Size to 512 samples (48000 Hz)
• IP interface: set the ASIO Buffer Size to 128 samples.
Figure 5 : OCTA-CAPTURE Driver Settings
Now the Roland OCTA-CAPTURE audio card is ready for use.
4.2.1.3 Installing the Behringer Firepower FCA610 USB 2.0 driver in Windows 7
This section describes how to install the Behringer Firepower FCA610 USB 2.0 driver in Windows 7.
Note
• Do not connect the Behringer audio card until the driver is installed.
• It is recommended to install the Behringer driver from the Airbus Defence and Space installation
package.
To install the Behringer Firepower FCA610 USB 2.0 driver

1) In the installation package, navigate to Drivers → Soundcard → Behringer and click the setup.exe
file. (Alternatively, use the autorun function if you are installing from the CD-ROM.)
If a dialog box regarding Windows Security appears, click Run.
The installation wizard opens with the text 'Welcome to the Behringer FCA610 USB2.0 v6.13.0.0
Driver Setup Wizard'.
2) Click Next >
If you are asked to confirm installation, click Next >
3) In the 'Choose Install Location' dialog, click Install.
Figure 6 : Choose Install Location
4) Wait until a dialog appears with the text 'Please disconnect and reconnect the device you wish to
install and turn it on'.
At this point use a USB cable to connect the Behringer Firepower FCA610 to the PC, attach the
power cable, and turn the audio card on.
Note
Press and hold the DIGITAL SELECT button while powering the unit to switch the bus mode from
FireWire to USB. Make sure the USB mode is selected.
Once you have connected and powered the audio card, click OK.
5) Click Finish and restart the PC.
6) In the installation package, locate the Behringer FCA610 USB Control Panel.exe file. Click
to open it.
7) In the Behringer FCA610 USB Control Panel window, select Synchronisation and choose the following
settings:
• Manual Mode: selected
• Sampling Rate: 48.0 kHz
• Clock Source: Device Internal Clock
Click Apply next to the selections to make the changes effective.
8) Select Settings and choose the following settings:
• Stream buffer depth: 1.0 ms
• ASIO buffer depth:
– E1 interface: 11.0 ms (528 samples)
– IP interface: 144 samples
• WDM sound buffer depth: 1.0 ms (48 samples)
Click Apply next to each selection to make the changes effective.
9) Close the Behringer FCA610 USB Control Panel.
10) Finally, in the Windows Control Panel, open Sounds And Audio Devices.
• In the Audio tab, check that the selection for sound playback default device: is FCA610 Line 3/4.
• In the Voice tab, check that the selection for voice playback default device: is FCA610 Mic 1/2.
Close the Windows Control Panel.
Now the Behringer Firepower FCA610 audio card is ready for use.
4.3 Xgear16 and Multi-GEM installation in Windows 7
4.3.1 Installing the Xgear16 card
4.3.1.1 To install the Xgear16 card's DSP drivers
1) Shut down the PC and unplug the power cable.
2) Remove the PC cover.
3) Install the Xgear16 card in an available PCI Express slot on your PC.
4) Close the PC cover and plug in the power cable.
5) Power up the PC.
6) If the DWS software has been installed on this machine, check that TETRA Connectivity Server
Manager is not running:
6.1 Click Start → Control Panel → System and Security → Administrative Tools → Services.
6.2 Select TETRA Connectivity Server Manager and right-click on Stop Service if the service
is running.
Double click the service and select Startup type: Manual.
Select TETRA Connectivity Server Controller and click Stop Service if the service is running.
Double click the service and select Startup type: Manual.
7) Open Device Manager: click Start → Computer → System Properties → Device Manager.
8) Select Other Devices.
Figure 7 : Device Manager window
8.1 Select one of the PCI Data Acquisition and Signal Processing Controller options.
8.2 Right-click it to open a pop-up menu.
8.3 Select Properties.
8.4 Select Update Driver Software. Window Update Driver Software – PCI Data Acquisition
and Signal Processing Controller opens.
8.5 Select Browse my computer for driver software option.
9) In the Update Driver Software – PCI Data Acquisition and Signal Processing Controller window,
select Let me pick from a list of device drivers on my computer. Select your device's type from
the list below opens, select Show all devices and click Next.
10) Click Have Disk, Install From Disk opens, click Browse …, Locate File dialogue opens.
11) On the installation media, browse to the respective subdirectory where the Xgear16 drivers are:
\Release x.x DWS\Drivers\Xgear16. The denomination x.x stands for the version number of
the TETRA System release.
12) Select X16dsp.inf and click Open, see the following figure. Note that the folder x86 in the figure refers
to the folder used in the 32–bit Windows 7. For the 64–bit Windows 7, the folder is x64.
Figure 8 : Select X16dsp.inf
13) On the Install From Disk window, click OK.
Despite warning This driver is not digitally signed!, click Next on the Select the device driver you
want to install for this hardware.
14) Windows Security dialogue Windows can't verify publisher of this driver software opens, click
Install this driver software anyway.
15) Information Windows has successfully updated your driver software appears. Click Close.
16) Repeat step number 5 for the second DSP in Xgear16 card.
17) Driver installation starts and progressing is seen on Update Driver Software – TETRA Xgear16 DSP
window. At the end, information Windows has finished installing the driver software for this device is
displayed: Click Close to finalize the installation.
18) PCI Data Acquisition and Signal Processing Controller properties opens, click Close.
4.3.1.2 Installing the Xgear16 card's PCI driver
1) Open Device Manager: Start → Control Panel → Device Manager .
2) In the View menu, choose the Devices by connection.
2.1 Select PCI standard PCI-to-PCI bridge options. Depending on your PC type, PCI may be
displayed as PCIe or PCIexpress.
2.2 Right click it to open a pop-up menu.
2.3 Select Update Driver Software.
2.4 Update Driver Software- PCI standard PCI-to-PCI bridge window opens.
Figure 9 : Update Driver Software panel
3) In the Update Driver Software- PCI standard PCI-to-PCI bridge dialogue, select Browse my
computer for driver software.
4) Browse for driver software on your computer window opens, select Let me pick from a list of
device drivers on my computer. Select the device driver you want to install for this hardware
window opens.
Figure 10 : Update Driver Software - PCI standard PCI Express to PCI/PCI-X Bridge-window
5) Click Have Disk, Install From Disk window opens, click Browse …, Locate File dialogue opens.
6) On the installation media, browse to the respective subdirectory where the Xgear16 drivers are:
\Release x.x DWS\Drivers\Xgear16. The denomination x.x stands for the version number of
7) Select X16pcif.inf and click Open, see the following figure. Note that the folder x86 in the figure refers
to the folder used in the 32–bit Windows 7. For the 64–bit Windows 7, the folder is x64.
Figure 11 : Select X16pcif.inf
8) On the Install From Disk window, click OK. Despite warning This driver is not digitally signed!, click
Next on the Select the device driver you want to install for this hardware .
9) Windows Security dialogue opens, click Install this driver software anyway to finalize the installation.
10) Windows has successfully updated your driver software "dialogue" opens, click Close.
11) Restart the PC.
12) Open Device Manager, select View → Devices by type, open the TETRA connectivity devices tree.
The TETRA connectivity devices should look as shown in the following figure.
Figure 12 : TETRA connectivity devices
4.3.2 Installing the Multi-GEM hardware (Encryption in use)
4.3.2.1 Installing the Multi-GEM card's DSP drivers
1) Shut down the PC and unplug the power cable.
2) Remove the PC cover.
3) Install the Multi-GEM card in an available PCI Express slot on your PC.
4) Close the PC cover and plug in the power cable.
5) Power up the PC.
6) Open Device Manager: Start → Control Panel → Device Manager.
7) Select View → Devices by connection, see Figure 13 . If it does not display the Network and
Computing Encryption/Decryption Controller, click Action → Scan for hardware changes.
7.1 Select Network and Computing Encryption/Decryption Controller.
7.2 Right click it to open a pop-up menu.
Figure 13 : Device Manager — right-clicking Network and Computing Encryption/Decryption Controller
8) Select Update Driver Software. Window Update Driver Software – Network and Computing
Encryption/Decryption Controller opens.
9) Select Browse my computer for driver software.
10) In the Update Driver Software – The Network and Computing Encryption/Decryption Controller
dialogue, select Let me pick from a list of device drivers on my computer. Select your device's type
from the list below opens, select Show all devices and click Next.
11) Click Have Disk, Install From Disk opens, click Browse …, Locate File opens.
12) On the installation media, browse to the respective subdirectory where the Multi-GEM drivers are:
\Release x.x DWS\Drivers\MGEM. The denomination x.x stands for the version number of
13) Select mGemDsp.inf and click Open, see the following figure. Note that the folder x86 in the figure
refers to the folder used in the 32–bit Windows 7. For the 64–bit Windows 7, the folder is x64.
Figure 14 : Select mGemDsp.inf
14) On the Install From Disk, click OK. Despite warning This driver is not digitally signed!, click Next on
the Select the device driver you want to install for this hardware.
15) Windows Security dialogue opens, click Install this driver software anyway.
16) Driver installation starts and progressing is seen on Update Driver Software – TETRA MGEM DSP. At
the end, information Windows has finished installing the driver software for this device is displayed:
Click Close to finalize the installation.
17) If the Network and Computing Encryption/Decryption Controller properties window opens, click
Close.
4.3.2.2 Installing the Multi-GEM card's PCI driver
1) Open Device Manager: Start → Control Panel → Device Manager.
2) In the View menu, choose Devices by connection.
3) Select PCI standard PCI Express to PCI/PCI-X Bridge.
4) Right-click on it. From the pop-up menu select Properties. The PCI standard PCI Express to
PCI/PCI-X Bridge Properties panel opens.
Figure 16 : PCI standard PCI Express to PCI/PCI-X Bridge Properties
5) In the Update Driver Software- PCI standard PCI-to-PCI bridge window, select Browse my
computer for driver software.
6) Browse for driver software on your computer opens, select Let me pick from a list of device
drivers on my computer. Select the device driver you want to install for this hardware opens.
7) Click Have Disk. Install From Disk opens, click Browse …, Locate File opens.
8) On the installation media, browse to the respective subdirectory where the Multi-GEM drivers are:
\Release x.x DWS\Drivers\MGEM. The denomination x.x stands for the version number of
9) Select mGemPcif.inf and click Open, see the following figure. Note that the folder x86 in the figure
refers to the folder used in the 32–bit Windows 7. For the 64–bit Windows 7, the folder is x64.
Figure 17 : Select mGemPcif.inf
10) On the Install From Disk window, click OK. Despite warning This driver is not digitally signed!, click
Next on the Select the device driver you want to install for this hardware .
11) Windows Security window opens, click Install this driver software anyway to finalize the installation.
12) Windows has successfully updated your driver software window opens, click Close.
13) TETRA MGEM PCIe-to-PCI Bridge properties opens, click Close.
14) Device Manager opens, select View → Devices by Type, open the TETRA encryption devices tree.
The TETRA encryption devices should look as shown in the following figure.
Figure 18 : TETRA encryption devices
4.3.2.3 Checking that Xgear16 and MGEM Drivers are correctly installed
Check that Device manager configuration matches the following figure:
4.4 Installing the SCTP network protocol driver in Windows 7

Note
The installing of the SCTP protocol driver requires that the following are installed first:
• Microsoft Visual C++ 2010 Redistributable Package:
• Microsoft .NET Framework 4.0
If they are not installed, you must install them by using installation packages found in the Microsoft folder.
1) On the installation media, browse to the respective subdirectory where the SCTP protocol driver
installation package is found: \Release x.x DWS\Drivers\SctpDrv. The denomination x.x
stands for the version number of the TETRA System release.
2) Execute the self-extracting installation package file that is used for SCTP driver installation in Windows
7:
• 32–bit Windows 7: sctpdrv_vista_x86.msi
• 64–bit Windows 7: sctpdrv_vista_x64.msi. Note that following figure displays the

installation package file of the 32–bit Windows 7 OS.
Figure 20 : Select sctpdrv_vista_x86.msi (32–bit Windows 7)
3) Dialogue Do you want to allow the following program to make changes on this computer? is
dispayed. Click Yes.
Installing the Driver starts, and progressing is shown on SctpDrv Setup window.
4) At the end, the information Completed the SctpDrv Setup Wizard is displayed. Click Finish to finalize
the installation.
The SCTP protocol driver is installed, and a firewall rule which allows all inbound SCTP protocol traffic
is added. This rule is named SCTP in the Windows Firewall control panel. If a rule that handles SCTP
(protocol 132) is already present, no rule is added or modified when installing. Upon uninstalling, no firewall
reconfiguration is done.
If a 3rd-party firewall is in use, a rule to allow SCTP (protocol 132) through the firewall should be added.
4.5 Installing the DWS software
This chapter covers the installation of the three functional variants of the TETRA Dispatcher Workstation
software. The three variants are DWS Communication, DWS Management, and DWS Communication
& Management.
Note
It is strongly recommended that the installation is made to the directory suggested by the installation program.
To install the DWS software

1) Check that you have the latest DWS installation media available.
2) Start the program Setup.exe from the directory Release DWS\DWSvariant_x.x-x\Disk 1

from the installation media.
x.x = version number of the TETRA System release.
DWSvariant = DWS Communication, DWS Management, or DWS Communication & Management.
x.x-x = DWS variant’s version number.
3) Information message User Account Control displays. Select Yes. On the next screen, select Next.
4) Accept the license agreement and click Next.
5) Read the installation procedure description and tips and click Next.
6) Install the DWS software to the default directory suggested by the installation program:
• 32–bit Windows 7: C:\Program files\Tetra\Dispatcher Workstation
• 64–bit Windows 7: C:\Program files (x86)\Tetra\Dispatcher Workstation
Click Next.
7) Tick Install the customer documentation and click Next.
8) The summary page will appear. Click Next to start the installation. The files will be copied and the
progress will be shown.
9) The setup complete screen is shown. Click Finish.
10) Reboot the computer.
DWSip as Communication application
If the DWSip is used as Communication application, the Connectivity Manager Service should be set
to Manual.
5 Uninstalling the Dispatcher Workstation
This chapter describes how to uninstall the DWS software. Uninstalling the DWS is required during software
updates, and may be necessary if there are problems with the installation.
Note
If you remove the drivers, it is recommended that you remove the corresponding card as well because after
restart the system asks you to install the driver again.
5.1 Uninstalling the DWS

1. Click Start → Control Panel → Administrative Tools → Services.
Select TETRA Connectivity Server Manager and click the Stop Service if the service is running.
2. Click Start → Control Panel → Programs and Features. Select TETRA Dispatcher Workstation
from the list of components that can be removed automatically.
Click Uninstall and select Yes.
WARNING
The uninstallation cannot be performed if DWS and TETRA Connectivity Server Manager processes
are not ended.
If requested by the system, manually close all processes that prevent the uninstallation of DWS and
TCS Manager processes.
3. The TETRA Dispatcher Workstation Setup wizard proceeds with removing the software of the DWS.
4. In the Uninstallation Complete dialogue, you can choose to uninstall all the DWS registry entries or
all DWS configuration files.
Figure 21 : Uninstallation Complete dialogue
Click Finish.
5. Reboot the computer.
Note
The before-mentioned wizard automatically removes the short-cuts to the removed application in the Start
menu, but it does not remove any manually created short-cuts placed, for example, on the desktop. If you
have manually created any short-cuts, also manually remove them.
5.2 Uninstalling Xgear16
5.2.1 Uninstalling the Xgear16 drivers

1. Remove the Xgear card from the PC.
2. Exit DWS software if it is running, click File → Exit → Yes.
3. If DWS software has never been installed on this machine, go to Step 3. If DWS software has previously
been installed on this machine, check that TETRA Connectivity Server Manager is not running:
Click Start → Control Panel → Administrative Tools → Services
→ Control Panel→
4. Click Start→ →System→.Device Manager
Figure 22 : Device Manager: TETRA connectivity devices (Xgear16)
5. Open the TETRA Connectivity Devices and right-click TETRA Xgear16 PCIe-to-PCI Bridge and
click Uninstall.
6. The Confirm Device Removal dialogue opens. ClickOK to confirm.
TETRA Connectivity Devices altogether disappears from Device Manager.
5.2.2 Uninstalling the Xgear16 card

1. Shut down the PC and unplug the power cable.
2. Remove the PC cover.
3. Remove the Xgear16 card.
4. Close the PC cover and plug in the power cable.
5. Power up the PC.
5.3 Uninstalling Multi-GEM
5.3.1 Uninstalling the Multi-GEM drivers

1. Exit DWS software if it is running, click File → Exit → Yes.
2. If DWS software has never been installed on this machine, go to Step 3. If DWS software has previously
been installed on this machine, check that TETRA Connectivity Server Manager is not running:
Click Start → Control Panel → Administrative Tools → Services
→ Control Panel→
3. Click Start→ → Device Manager.
4. Open the TETRA Encryption Devices and right-click MGEM PCIe-to-PCI Bridge and click Uninstall
5. The Confirm Device Removal dialogue opens. Confirm removal by pressing OK.
TETRA Connectivity Devices altogether disappears from Device Manager.
5.3.2 Uninstalling the Multi-GEM card

1. Shut down the PC and unplug the power cable.
2. Remove the PC cover.
3. Remove the Multi-GEM card.
4. Close the PC cover and plug in the power cable.
5. Power up the PC.
5.4 Uninstalling the audio interface card
5.4.1 Uninstalling the audio interface card software

1) Close your DWS application.
2) Disconnect the audio card’s USB cable from the PC.
3) Click Start → Control Panel.
4) Open Programs and Features.
5) Select Uninstall Program.
6) Depending on the used audio card, select from the list:
Roland Octa-Capture
or
Behringer Firepower FCA610
7) Click Remove.
8) Click Yes to the following question:
Are you sure you want to uninstall Roland Octa-Capture?
or
Are you sure you want to uninstall Behringer Firepower FCA610?
9) After the uninstallation is completed, restart the PC.
5.5 Uninstalling the SCTP network protocol driver

1) Close your DWS application.
2) Click Start → Control Panel.
3) Open Programs and Features.
4) Select SctpDrv from the list.
5) Click Uninstall.
6) Dialogue Are you sure you want to remove SctpDrv from your computer? is shown. Click Yes.
7) Dialogue Do you want to allow the following program to make changes on this computer?
is shown. Click Yes.
The driver is removed.
6 Troubleshooting the installation
6.1 Windows does not detect the inserted Xgear16 or Multi-GEM
cards when starting up
Try re-inserting the card or inserting the card in a different slot (PCI Express slot for the Xgear16 and
Multi-GEM).
For Xgear16 and the Multi-GEM: check that the diagnostic LEDs on the I/O bracket light in yellow. The LED
that cannot be seen when the PC cover is installed (LD3 in the jumper-settings figure) must light in green. If
not, the card might be broken or incompatible with the PCI Express bus version of your PC.
6.2 Xgear16 drivers not found in Device Manager

Check that the files x16appl.bin, x16boot.bin, and x16fpga.bin are in the following directory:
• In 32–bit Windows 7: C:\Program Files\TETRA\Dispatcher Workstation\bin\DSP
• In 64–bit Windows 7: C:\Program Files (x86)\TETRA\Dispatcher Workstation\bin\DSP
If the files are not found, install the DWS SW again (see 4.5 ).
Check that the Xgear16 drivers are present and that the card is functioning properly. Do this by checking the
card's properties (Device Status) in Device Manager.
The Xgear16 drivers' files are X16dsp.sys and X16pcif.sys. If the drivers are not present, install them
again (see 4.3.1.1 ).
6.3 Multi-GEM does not work

Check that the files mgappl.bin, x16boot.bin, mgemfpga.bin are in the following directory:
• In 32–bit Windows 7: C:\Program Files\TETRA\Dispatcher Workstation\bin\DSP
• In 64–bit Windows 7: C:\Program Files (x86)\TETRA\Dispatcher Workstation\bin\DSP
If the files are not found, install the DWS SW again (see 4.5 ).
Check that the Multi-GEM drivers are present and that the card is functioning properly. Do this by checking
the card's properties (Device Status) in Device Manager.
The Multi-GEM drivers' files are: mgemdsp.sys and mgempcif.sys.
If the files are not found, install them again (see 4.3.2.1 ).
A DWS file structure
The following folders are created on your system assuming that you installed the DWS into the default
folder (Program Files):
Figure 23 : Example of DWS file structure
• Dispatcher Workstation
This folder contains the licence file which is copied to this folder during the commissioning procedure.
• bin
This folder contains the executable (*.exe) files and library (*.dll) files.
• Tabs
This directory contains the text file (dwgman__tablabel.txt) where the user defines the customer tab
captions and binary files (*.dat) containing the list of groups defined in each tab and the position and size
of the groups dialogue and the groups communication dialogues when they have been locked by user.
B Checklist for DWS installation
Note
Make sure that you have the latest version of this document.
Note
Instructions on how to install the Windows XP and Windows 2000 operating systems can be found in earlier
versions of this customer document, available on Cinfodin.
Table 2 : Checklist for installation
Task Settings/Instructions Done

Check on delivery arrival:
1. Check that packaging is intact.
Record any damage found.
2. Unpack the delivery.
3. Check all items in the delivery

against the record list. Record any
shortcomings.
Graphical mode installation:
Name & Organisation (press space)
Computer name DWS
Administrator password (leave blank)
Ensure that the LAN network adapter is
enabled
Workgroup Default workgroup
Date / Time properties Defaults
To install Windows 7 using the Custom option and formatting the hard disk:
Table 2: Checklist for installation (cont'd.)

To format your hard disk during Windows Turn on your computer so that Windows starts
7 installation, you'll need to start, or boot, normally, insert the Windows 7 installation disc
your computer using the Windows 7 or USB flash drive, and then shut down your
installation disc or USB flash drive. computer.
Restart your computer.
Press any key when prompted, and then follow the
instructions that appear.
On the Install Windows page, enter your
language and other preferences, and then click
Next. If the Install Windows page doesn't appear,
and you're not asked to press any key, you might
need to change some system settings. To learn
how to do this, see Start your computer from a
Windows 7 installation disc or USB flash drive.
On the Please read the license terms page, if
you accept the license terms, click I accept the
license terms, and then click Next.
On the Which type of installation do you want?
page, click Custom.
On the Where do you want to install Windows?
page, click Drive options (advanced).
Click the partition that you want to change, click
the formatting option you want to perform, and
then follow the instructions.
When you've finished formatting, click Next.
Follow the instructions on the manufacturer's
website to finish installing Windows 7, which
include naming your computer and setting up an
initial user account.
Create a temporary user that can later be • User name: DWS User
deleted during commissioning process
• Computer name: DWS
• Account password: (blank)
• Hint: (blank)
• Help protect your computer and improve

Windows automatically: Ask me later
Note
If your PC is already connected to the
network, it is recommended to check the
security settings and act accordingly.
• Select your computer's current location:

Public network
Install FTP/Telnet server Default FTP site in stopped state
Telnet service: Startup Type Manual

Create installation file backups 1. Create folder C:\INSTALL\i386.
2. Copy all the files and directories from

the Windows installation media into
C:\INSTALL\i386 directory.
Service Packs For the latest service packs supported by Airbus
Defence and Space, check the Readme.txt file
on the installation media (or document Product
Description of the TETRA Dispatcher Workstation,
DN05221844). If you need advice on installing
the service packs, see Microsoft Corporation's
manuals on this subject.
Check the Regional Settings Recommended settings:
• Language to install: English
• Time and currency format: English (UK)
• Keyboard or input method: UK

Display properties Use native TFT screen resolution and refresh rate.
Check Sounds and Multimedia properties
Check the printer driver
DWSx–specific installation:
Disable the integrated audio card —
Install audio interface card driver. The drivers are located on the installation package
See Section 4.2.1.2 . (:\Release x.x\Drivers\Soundcard\xxx
(audio card brand)\); x.x stands for the
version number of the TETRA System release;
xxx represents the audio card brand.
Install Xgear16 card and driver Open the case of the computer and insert the
See the respective procedures in Xgear16 card into an empty PCI Express slot.
Sections 4.3.1.1 , 4.3.1.2 . The drivers are located on the installation package:
(:\Release x.x\Drivers\Xgear16\)
Install Multi-GEM drivers The drivers are located on the installation package:
See the respective procedures in Section (:\Release x.x\Drivers\MGEM\)
4.3.2.1 and 4.3.2.2 .
Install SCTP network protocol driver. The drivers are located on the installation package:
See the respective procedures in Section (:\Release x.x\Drivers\SCTP\)
4.4 .
Install the DWS Software Run the program setup.exe from the directory
See Section 4.5 . Release x.x\DWS variant\x.x-x\Disk 1
from the installation package; x.x stands for the
version number of the TETRA System release.
Run a scan with anti-virus software

DWSip used for Communication-specific installation
Install audio interface card driver. The drivers are located on the installation package
See Section 4.2.1.2 . (:\Release x.x\Drivers\Soundcard\xxx
(audiocard brand)\); x.x stands for the
version number of the TETRA System release;
xxx represents the audiocard brand.
Install Xgear16 card and driver Open the case of the computer and insert the
See Section 4.3 . Xgear16 card into an empty PCI Express slot.
See the respective procedures in The drivers are located on the installation package:
Sections 4.3.1.1 , 4.3.1.2 . (:\Release x.x\Drivers\Xgear16\)
Install the DWS Software Run the program setup.exe from the directory
See Section 4.5 . Release x.x\DWS variant\x.x-x\Disk 1
from the installation package; x.x stands for the
version number of the TETRA System release.
Run a scan with anti-virus software
Pack the desktop and manuals (use the packing list):
Pack the desktop into the original PC
package
HP Easy Access Keyboard
HP Mouse
OEM Windows 7 Ultimate RETAIL
UTP Cables (RJ45)
HP Monitor
All the delivered manuals and software
Glossary
The meanings of the terms and acronyms used in this document are explained below.
For further information on TETRA definitions, terms and concepts and the meaning of all acronyms and
abbreviations used in TETRA System customer documentation, please see document TETRA System,
Glossary, DN00126469.
Term / acronym Meaning

COM Component Object Model
DWS Dispatcher Workstation
DWS C&M DWS Communication & Management application
DWSip DWSip Dispatcher Workstation; TCP/IP–connected
DWSr DWSr Dispatcher Workstation; uses TETRA or GSM data
DWSx DWSx Dispatcher Workstation; equipped with Xgear interface card (could be
E1- or IP-connected)
DXT Digital Exchange for TETRA. A generic term used for exchanges in the Airbus
DS TETRA System
E2EE End-to-End Encryption
GEM Generic Encryption Module
GSM Global System for Mobile Communications
MMI Man-Machine Interface
MML Man-Machine Language
Multi-GEM Multi-Generic Encryption Module
PCI Peripheral Component Interconnect
PTT Push-to-Talk
TCS TETRA Connectivity Server
TETRA Terrestrial Trunked Radio
USB Universal Serial Bus
Xgear16 A card providing E1 interface to the infrastructure.
INDEX
A E
audio interface card driver executable files (*.exe) .................................... 53
installing ................................................. 23, 27
uninstalling ................................................... 48
I
B installation
troubleshooting ............................................ 51
binary files (*bin).............................................. 53
C L
cautions library files (*.dll) .............................................. 53
about ............................................................ 17 licensed software delivery
delivery options ............................................ 13
D
dispatcher workstation (DWS) R
uninstalling ................................................... 45
reporting
DWS applications and products ...................... 12
report menu.................................................. 22
DWS C............................................................. 12
DWS C&M ....................................................... 12
DWS M ............................................................ 12 S
DWS software
SCTP network protocol driver
installation procedure................................... 44
installation procedure................................... 42
DWSip pre-installed package
delivery options ............................................ 12
DWSkp pre-installed package T
delivery options ............................................ 12 text files ........................................................... 53
DWSr
delivery options ...................................... 12–13
DWSr licensed software delivery
W
installation phases ....................................... 13 warnings
DWSx pre-installed package about ............................................................ 17
delivery options ............................................ 12 lethal voltage................................................ 17

TETRA System Release 6.0-7.0: Installing The TETRA Dispatcher Workstation (DWS)

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Installing the TETRA Dispatcher Workstation (DWS)

TETRA System Release 6.0–7.0

Copyright © 2015–2016 Airbus DS SLC, all rights reserved.

DN063336-14-4en TETRA System Release 6.0–7.0

1 About this document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

3 Warnings and cautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

4 Installing the Dispatcher Workstation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

TETRA System Release 6.0–7.0 DN063336-14-4en

5 Uninstalling the Dispatcher Workstation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

6 Troubleshooting the installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

A DWS file structure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

B Checklist for DWS installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

DN063336-14-4en TETRA System Release 6.0–7.0

TETRA System Release 6.0–7.0 DN063336-14-4en

DN063336-14-4en TETRA System Release 6.0–7.0

VERSION DATE COMMENTS CHAPTER

TETRA System Release 6.0–7.0 DN063336-14-4en

VERSION DATE COMMENTS CHAPTER

2. Commissioning the TETRA Dispatcher Workstation (DWS), DN0614001

3. Product Description of the TETRA Dispatcher Workstation (DWS), DN05221844

DN063336-14-4en TETRA System Release 6.0–7.0

1.1 How to use this document

The document is organised as follows:

• Chapter 5 describes how to uninstall the DWS software.

• Chapter 6 provides troubleshooting instructions.

TETRA System Release 6.0–7.0 DN063336-14-4en

DN063336-14-4en TETRA System Release 6.0–7.0

TETRA System Release 6.0–7.0 DN063336-14-4en

See Table 1 for more information.

Table 1 : DWS applications usage with the DWS products

2.2 The DWS delivery options

DN063336-14-4en TETRA System Release 6.0–7.0

• Software activation keys

• Dispatcher Workstation application software (included in DWSip, DWSr, and DWSx)

• Xgear16 card (included in DWSx and DWSip used for Communication)

– Behringer Firepower FCA610

• audio accessories (included in DWSx and DWSip used for Communication):

An E1 multiplexer is not part of the DWSx delivery package.

2.3 Installation procedure

• Installing the DWS application software, see Section 4.5 .

TETRA System Release 6.0–7.0 DN063336-14-4en

2.5 Contents of the DWS installation package

Figure 1 : Contents of the installation package

The DWS Installation package includes the following:

• DWS folder: DWS installation software and documentation in separate folders.

DN063336-14-4en TETRA System Release 6.0–7.0

• Adobe folder: installation files for Adobe Reader.

TETRA System Release 6.0–7.0 DN063336-14-4en

DN063336-14-4en TETRA System Release 6.0–7.0

3.2.1 Lethal voltages

TETRA System Release 6.0–7.0 DN063336-14-4en

Figure 2 : Caution label for electrostatically sensitive devices

DN063336-14-4en TETRA System Release 6.0–7.0

4.1 Installing Windows 7

4.1.1 Installing the operating system

In case of pre-installed Windows 7 check the following items:

Start → Control Panel → System:

TETRA System Release 6.0–7.0 DN063336-14-4en

• Full computer name: Client PC Clear (or Enhanced / Enhanced Remote)

• Computer description: Client PC

4.1.2 Configuring Windows 7

Remote administration is initiated by the remote host using client application.

1. Click Start → Control Panel → Add or Remove Programs.