• How much will revenue increase for the customer?
Monetary value • How much will costs decrease for the customer? Maximum What is the customer’s willingness to pay? + • Convenience (the perceived value) • Exclusivity Other value • Loyalty/credibility of brand • Emotional This is usually estimated using your judgement e.g. +10% • What do our competitors offer and at what price? How are our competitors • What is their competitive advantage? priced? • Are we differentiated?
Differentiated: when a product is distinguished from
competitors to make it more attractive to a particular market. Usually, the more differentiated a product, the less affect competitor’s pricing has and the higher the customer is willing to pay. Competitive advantage: an advantage gained by offering customers greater value, either by lowering prices or providing greater benefit What are our costs? • What is the unit cost?