Legal and Taxation Aspects

LYCEUM OF THE PHILIPPINES UNIVERSITY
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CHAPTER I
LEGAL AND TAXATION ASPECTS
This chapter contains the main legal forms of business and how they are managed
and set up and the taxes of the business entity.
1.1Legal Requirements
A business to be set up must have compliance to every legal requirements
mandated by the corresponding government agencies. It allows the business to avoid
legal issues regarding the business structure in the future.
The registrations with different agencies are presented as well as the necessary
requirements needed. Articles of incorporation, by-laws and other documentary
requirements are likewise shown.
1.1.1 Securities and Exchange Commission (SEC)
Investors who wish to set up corporations. Associations or partnerships in the
Philippines, must first register their business with the Securities and Exchange
Commission (SEC). The SEC also approves amendment of Articles of Incorporation and
by-laws (for stock and non-stock domestic corporations) and other applications (i.e
Increase/Decrease of authorized capital stock, increase of foreign equity, dissolution).
As stated in the Securities Regulation Code, Presidential Decree No.902-A, the
SEC has jurisdiction and supervision over all corporations, partnerships or associations.
The SEC has the right to approve, reject, suspend or revoke registration license
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applications, investigate, and impose sanctions for the violation of laws and rules under
the Security Regulation Code.
To be able to register a business, submitting the proposed business name with the
SEC is the first step. SEC will then verify if the proposed name is still available. To make
the process faster, it is always encouraged for clients to have 3 proposed business names
ready in case the desired name is unavailable. Other documents such as registration data
sheet, articles of Incorporation and its By-Laws/articles of partnership and certificate of
deposit of the required paid in capital are among the many requirements needed by the
SEC. Documentary requirements vary depending on the type of company formation.
Process of registration of Business in Security and Exchange Commission:
1. Check if the desired business name is available in the SEC online website or
at SEC office in Mandaluyong
2. If available, register or reserve the business name via SEC online website or at
SEC Name Verification Unit – SEC office in Mandaluyong
3. Preparation, signing, and notarization the following:
1. Articles of Incorporation
2. By-laws
3. Treasurer’s Affidavit; and
4. Joint affidavit of two incorporators undertaking to change corporate name
immediately upon receipt of notice or directive from the Securities and
Exchange Commission that another corporation, partnership, or person has
acquired a prior right to the use of that name or that name has been
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declared misleading, deceptive, confusingly similar to a registered name,
or contrary to public morals, good customs or public policy. (Not required
if the Articles of Incorporation have a provision on this Commitment)
4. Submission of notarized documents to SEC office in Mandaluyong City
5. Claiming of SEC Certificate of Registration
1.1.2 Bureau of Internal Revenue (BIR)
Every corporation Philippines is required to pay taxes to contribute to the
economic growth of the country. Thus it is very important to have a Philippines business
registration with the Bureau of Internal Revenue or BIR before the business goes into the
full operation. For the agency, it is important to pay taxes so they won’t be filed with tax
evasion and, at the same time, they are helping in making the country better. While there
are some who don’t like it, paying taxes and applying for a Taxpayer Identification
Number (TIN) is part of the business registration in Philippines.
BIR is a meticulous Philippines business registration because it involves paying
taxes that will help support the country’s economic growth. Unless otherwise provided by
law, no corporation Philippines is exempted from paying taxes and registration is
necessary to track those who are not paying. Once Philippines incorporation is done with
registering in BIR and other government agencies, they can start the operation with ease.
Process of Registration to BIR:
 Go to the Regional District Office (RDO) where the business is located
 Fill-up registration form (Regional District Office) as follows:
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o BIR Form 1903 – Application for registration (For
Partnership/Corporation)
 Submit completed registration form together with the following:
o Certificate of Registration from SEC
o Barangay Clearance
o Business Permit from the Mayor’s Office
o Proof of address such as Contract of Lease (if rented) or Certificate of
Land Title if (owned)
o Valid IDs, if applicable
 Payment of registration form (BIR Form 0605) and Documentary Stamp Tax
(BIR Form 200), if applicable
 Registration of books of accounts and receipts/invoices
 Claiming of certificate of Registration (BIR Form 2303)
1.1.3 Local Government Units
The Local Government Code authorizes barangays to levy taxes, fees, and
charges on certain businesses in their territory that shall exclusively accrue to them.
Corollary to this authority, the law provides that “no city or municipality may
issue any license or permit for any business activity unless a clearance is first obtained
from the barangay where such business or activity is located or conducted. For such
clearance, the sangguniang barangay may impose a reasonable fee.”
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The barangay is obliged to act on the license or permit application within seven working
days from its filing. In case the license or permit is not issued within that period, the city
or municipality may issue the said license or permit.
Process of acquiring Barangay Clearance and Mayor’s Permit:
1.1.3.1 Barangay Clearance
o Go to the barangay where the business is located to secure and fill-up
application form
o Submit the completed application form together with the following:
 Certificate of Business Registration from SEC
 Two (2) valid IDs
 Proof of address such as Contract of Lease (if rented) or Certificate
of Land Title (if owned)
1.1.3.2 Mayor’s permit
o Go to the municipal office where the business is located to secure and fill-up
application form
o Submit the completed application form together with the following
 Certificate of Business Registration from SEC
 Barangay Clearance Certificate
 Proof of address such as Contract of Lease (if rented) or Certificate
of Land Title (if owned)
 SEC Registration (for incorporation)
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 Copy of public liability insurance issued by an accredited insurer
 Occupancy Permit of the building where the business will be
located
 Picture of establishment and signage
1.1.3.3 Occupancy Permit
o Go to the municipal office where the business is located to secure and
fill-up application form
o As-Built Plan
o Fire Safety Inspection Certificate
o Certification from civil, electrical engineers and master plumber as to
conformity with the approved project plan
o Certificate of Final Inspection
Steps to Secure Occupancy Permit
o Request for issuance of Sanitary Permit
o Interview and site visit by the sanitary inspector
o Submit specimen for laboratory examination and wait for results within
24 hours
o Pay the prescribed fees
o Proceed to the municipal health office for physical examination. Results
of the laboratory examination should also be presented
o Health Certificate will be issued. This will be presented to the Sanitary
Inspector for approval
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o Release of Sanitary Permit
1.1.3.4 Sanitary Permit and Annual Building Inspection Certificate
Basic Requirements
1. Health Certificates of Employees
Steps of Secure a Sanitary Permit
1. Request for issuance of Sanitary Permit.
2. Interview and site visit by the sanitary inspector.
3. Submit specimen for laboratory examination and wait for results within 24
hours.
4. Pay the prescribed fees.
5. Proceed to the municipal health office for physical examination. Results of the
laboratory examination should also be presented.
6. Health Certificate will be issued. This will be presented to the Sanitary
Inspector for approval.
7. Release of Sanitary Permit.
1.1.3.5 Fire, Safety and Inspection Certificate
o Go to the municipal office where the business is located to secure and
fill-up application form
o Submit the completed application form together with the following
 SEC certificate of business registration
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 Proof of address such as Contract of Lease (if rented) or
Certificate of Land Title (if owned)
 Picture/Sketch of the Site
1.1.3.6 Community Tax Certificate
Community Tax Certificate is usually used for documentation purposes. It
is required to be presented every time an individual acknowledges any document
before a notary public; take the oath of office upon election or appointment to any
position in the government service; receives any license, certificate or permit
from any public authority; pays any tax or fees; receives any money from any
public fund; transacts other official business; or receives any money from any
public fund.
1.1.4 Others
1.1.4.1 Social Security System
Social Security Services is an insurance program mandated by the Philippine
government to cover all income earners or workers in the private sector, in contrast,
government workers are covered by the GSIS or Government Service Insurance System.
The SSS basically derives its funds from member’s contribution and investment earnings.
Such portion of the contributions that are not needed for benefit disbursements goes to a
Reserve Fund, which is intended to cover future liabilities in benefit payments of the SSS
to its over 29 million members to date.
The corporation most accomplish SSS Form R-1 (Employer SSS Registration)
and R-1A (Employment Report) signed by its President or any of the corporate officers
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and submit these together with a photocopy of the Articles of Incorporation. The original
copy of the Articles of Incorporation must be presented to the SSS for authentication
purposes.
1.1.4.2 PhilHealth
All government and private sector employers are required to register with
PhilHealth to enable them to provide social health insurance coverage to their employees.
Private sector employers (including those of household helps) who have registered with
the SSS prior to July 1, 1999 are automatically registered but are required to update their
records with PhilHealth.
Procedures in registration for PhilHealth
 The corporation must submit their certificate of registration from the SEC and to
register their employees, the corporation must submit: Employer Data Record
(ER1) Form and PhilHealth Membership Registration Form (PMRF) for each
employee.
 After processing, the employer will be issued the following:
o PhilHealth Employer Number (PEN) and the Certificate of Registration
o PhilHealth Identification Number (PIN) and Member Data Record (MDR)
of registered employees
 Employers are required to display the Certificate of Registration in conspicuous
area of their offices.
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1.1.4.3 Pag-IBIG
The Home Development Mutual Fund (HDMF), commonly known in the
Philippines as ‘Pag-IBIG Fund” is a government agency that caters to the shelter
financing of Filipino workers. This employee benefit includes loan, access to housing
programs and savings. Employees with SSS and GSIS (for government employees)
benefits are also mandated to be members of the Pag-IBIG Fund. Like the SSS and
PhilHealth, this benefit requires monthly contribution from both the employer and
employee. The monthly contribution is of minimal amount
1.1.4.4 Department of Labor and Employment
Procedures
 Fill-up registration form DOLE-BWC-IP-3 in three copies to the Regional
Labor Office or authorized representatives
 Attach layout plan of the place of work floor by floor, in a scale of 1:100
meters white or blue print showing all the physical features of the workplace
including storage, exits, aisles, machinery, clinic, emergency devices, and
location.
 SEC registration certificate
1.2 Taxation Aspects
1.2.1 Corporation Tax
In the Philippines, all companies – domestic or foreign – are able to pay corporate
income tax (CIT). The tax liability for a corporation is determined by its residency status
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and is based on the net income it obtains while carrying out its business activity,
normally during one business year.
The Corporate Tax Rate in Philippines stands at 30 percent. Corporate Tax Rate in
Philippines average 31.77 percent from 1997 until 2018, reaching an all-time high or 35
percent in 1997 and a record low of 30 percent in 2009.
1.2.2 Withholding Tax
Withholding tax is a government requirement for the payer of an item of income
to withhold or deduct tax from the payment, and pay that tax to the government.
1.2.2.1 Withholding Tax on Compensation
It is the tax withheld from and a method of collecting the income tax at source
upon receipt which applies to all employed individuals whether citizens or aliens,
deriving income from compensation for services rendered in the Philippines. The
employer is regarded as the withholding agent.
The normal working time of eight (8) hours a day shall be the basis of the computation of
the minimum wages and this computation shall be in accordance with Collective
Bargaining Agreement (CBA), or provisions of the Labor Code as implemented. As a
general rule, every employer making payment of wages shall deduct and withhold upon
such wages shall deduct and withhold upon such wages a tax determined in accordance
with the rules and regulations to be prescribed by the Secretary of Finance, upon
recommendation of the Commissioner, and the prescribed Revised Withholding Tax
Tables (Annex “C”) which shall be used starting January 1, 2009. In connection with this,
Revenue Regulations No.1 2006 calls for the exemption from withholding tax of
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compensation of individuals that do not exceed the statutory minimum wage or Five
Thousand Pesos (Php 5,000.00) per month, whichever is higher.
1.2.3 Documentary Stamp Tax
The Documentary Stamp Tax is an excise tax levied on documents, instruments,
loan agreements and papers evidencing the acceptance, assignment, sale or transfer of an
obligation, rights, or property incident thereto. The amount of tax is either fixed or based
on the par or face value of the document or instrument.
Failure to stamp a taxable document shall not invalidate the same. However, it shall not
be recorded in the Registry of Deeds or admitted or used as evidence in any court until
the requisite stamp is affixed thereto and cancelled. Furthermore, no notary or other
officer authorized to administer oaths shall add his acknowledgement to the document
unless the proper documentary stamp is affixed thereto and cancelled.
Documentary Requirements
o Photocopy of document(s) to which the documentary stamp shall be, affixed,
in case of constructive affixture of Documentary Stamp Tax
o For metering machine users, a schedule of the details of usage or consumption
of documentary stamp
o Proof of exemption under special law, if applicable
o Duly approved Tax Debit Memo, if applicable
1.2.4 Regular/ Normal Tax
As stated in Republic Act no. 9337, Section 27 of the first section of the National
Revenue Code of 1997, as amended, is hereby further amended to read as “Except as
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otherwise provided in this Code, an income tax of thirty percent (30%) is hereby imposed
upon the taxable income derived during each taxable year from all sources with and
without the Philippines by every corporation, as defined in Section 22(B) of this Code
and taxable under this Title as a corporation, organized in, or existing under the laws of
the Philippines: Provided, That effective January 1, 2009, the rate of income tax shall be
thirty percent (30%).
In the case of corporations adopting the fiscal-year accounting period, the taxable
income shall be computed without regard to the specific date when specific sales,
purchases and other transactions occur. Their income and expenses for the fiscal year
shall be deemed to have been earned and spent equally for each month of the period.
The corporate income tax rate shall be applied on the amount computed by multiplying
the number of months covered by the new rate within fiscal year by the taxable income of
the corporation for the period, divided by twelve.
1.2.5 Minimum Corporate Income Tax (MCIT)
Minimum Corporate Income Tax is not a new tax imposition as it merely
approximates the amount of the income tax which is payable by a corporation. The MCIT
is a means to ensure that businesses earning positive returns do not avoid paying income
tax. MCIT equivalent to two-percent (2%) of gross income is imposed beginning the
fourth (4th) taxable year immediately following the taxable year in which such
corporation started its business operations. It is imposed whenever such corporation has
zero or negative taxable income or whenever the amount of the MCIT is greater than the
regular corporate income tax due from such corporation. MCIT is equivalent to two
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percent (2%) of the gross income derived from sources within the Philippines is also
imposed on resident foreign corporations. Furthermore, under the tax scheme, any excess
of the MCIT over the regular corporate income tax is carried forward on an annual basis
and can be credited against the regular income tax for three years.
The Secretary of Finance, upon recommendation of the Bureau of Internal
Revenue Commissioner, may suspend the imposition of MCIT upon submission of proof
that the corporation sustained substantial losses on account of a prolonged labor dispute,
“force majeure”, or legitimate business reverses.
1.2.6 Value Added Tax
According to section 106 of the National Internal Revenue Code of the
Philippines, there shall be levied, assessed and collected on every sale, barter or exchange
of good or properties, a value-added tax requirement to ten percent (10%) of the gross
selling price or gross value in money of the goods or properties sold, bartered or
exchanged, such tax to be paid by the seller or transfer or: Provided, That the president,
upon the recommendation of the Secretary of Finance, shall, effective January 1, 2006,
raise the rate of value-added tax to twelve percent(12%).
1.2.7 Community Tax
Community tax is a tax imposed on all the inhabitants of the community who
stayed in the Philippines for more than three months. These inhabitants are classified into
individuals, who must be of legal age, and juridical persons, like corporations, who are
doing business in the community or whose office or establishment is located in the
community.
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Every corporation, no matter how created or organized, whether domestic or
foreign resident, engaged in or doing business in the Philippines shall pay an annual
community tax of five hundred pesos(Php 500.00) and an additional of two pesos (Php
2.00) for every five thousand pesos (Php5000.00) worth of real property in the
Philippines owned by the inhabitants during the preceding year situated in the
municipality or of gross receipts or earnings derived from the business including
dividends received by a corporation from another corporation which, in no case, shall
exceed then thousand pesos(Php 10,000.00).
1.2.8 Income Tax
Income tax is a tax on all yearly profits among from property, profession, trades
or offices or as a tax on person’s income, profits and like in the Philippines.
For Domestic Corporation in the Philippines, the corporate tax rate is 30% of the Net
taxable income from all sources starting January 1, 2009.
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CHAPTER II
MANAGEMENT ASPECT
The objective of the management aspect of a feasibility study is to determine the
option effectiveness of the organizational setup and the qualifications of the individuals
who will make up the organization.
2.1 Business Profile
2.1.1 Business Name
Laundry Palace is new drop off point laundry service in various yet to be named
points which will surely attract customer attention. The business offer dry cleaning,
ironing and folding of clothes as well as free delivery service for the convenience of the
customers. We will be a registered laundry and cleaning facility that is built to serve the
people who busy like corporate executives and students. We also, offer the whole of the
community as well as visitors and travellers alike.
Laundry Palace is providing the standard of Hygienic operation. Hygiene is one
important thing that must be practiced with seriousness; as a matter of fact, it has to be a
frequent practice but academics and work sometimes make it difficult for people get to
time to wash their clothes and clean their homes and properties.
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2.1.2 Business Logo
The logo serves as a symbol of our company. Flower stands for the fragrance of
our services and the leaves stands for environmental friendliness. Each color represents
our business, the White color is for the cleanliness, Gold is for the high standard
operation, Orange is for the Affordability of our customers, Blue is for trustworthy and
loyalty and Brown is for the stability and denotes of employee.
2.1.3 Type of Business Organization
Incorporated is a corporation. According to the Corporation Code of the
Philippines, Section 2, corporation is defined as an artificial being created by operation
of law, having the right of succession and the powers, attributes and properties expressly
authorized by law or incident to its existence. According to Section 11 of the
Corporation Code of the Philippines, A corporation shall exist for a period not exceeding
fifty (50) years from the date of incorporation unless sooner dissolved or unless said
period is extended. A private corporation may extend or shorten its term as stated in the
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articles of incorporation when approved by a majority vote of the board of directors or
trustees and ratified at a meeting by the stockholders representing at least two-thirds
(2/3) of the outstanding capital stock or by at least two-thirds (2/3) of the members in
case of non-stock corporations. This is supported by Section 37 of the Corporation Code
of the Philippines, the Power to extend or shorten corporate term.
A corporation is created when it is incorporated by a group of shareholders who
have ownership of the corporation, represented by their holding of common stock, to
pursue a common goal. A corporation's goals can be for profit or not, as with charities.
However, the vast majority of corporations aim to provide a return for its shareholders.
Shareholders, as owners of a percentage of the corporation, are only responsible for the
payment of their shares to the company's treasury upon issuance. Unlike a partnership,
shareholders in a corporation have limited liability for corporation’s obligations. Limited
liability allows the shareholders to raise large amounts of investments for the company
by combining their own corporation a continuous existence. This is supported by
Section 37 of the Corporation Code of the Philippines which gives the corporation the
power to extend or shorten its corporate term.
2.1.4 The Incorporators
An Incorporator is a person who creates the corporate existence by signing and
filing the Articles of Incorporation. She may be one of the shareholders, directors,
officers of the corporation, or any other person.
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Name Nationality Address
Del Rosario, Ayesah Filipino Brgy. Sabang Dasmariñas,
Marie Cavite
Nuez, Eugelyn Filipino Brgy. Cabuco Trece
Martires City, Cavite
Palomar, Geraldyn Filipino Brgy. Olaes General
Mariano Alvarez, Cavite
Parde, Apple Mae Filipino Brgy. Asisan Tagaytay
City, Cavite
Templa, Jeanalyn Filipino Brgy. Pasong
Kawayan 2 General Trias,
Cavite
2.1.5 Management Style
The company is going to initiate a democratic form of management wherein
managers and employees take part in the decision making in the workplace. The
democratic management style involves managers reaching decisions with the input of
the employees but being responsible for making the final decision. There are many
variations of this style of management including consultative, participative, and
collaborative styles.
Employee ideas and contributions are encouraged, but not necessary.
Communication is both top-down and bottom-up and makes for a cohesive team. This
type of style is versatile with the advantages being more diverse perspectives involved in
decision making. As employees are being taken into account before the manager makes
decisions, the employees feel valued which increases motivation and productivity.
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2.1.6 Mission Statement
Our mission is to establish value of relationships with the clients by providing
them with residential cleaning services in an Environmental Friendliness, completely
trustworthy, and professional manner. We exist to attract and maintain customers. Our
services will exceed the expectations of our customers by hygienic and dry oriented of
laundry management solutions. We are dedicated to the following
2.1.7 Vision
To be the one of the leading and most successful dry cleaning and laundry
services in the country.
2.1.8 Our Values
LINT stand for;
LOYALTY - Work collaboratively with employees, partners, suppliers and
customers to solve problems and achieve goals.
INTEGRITY - Our moral compass enables us to put your interests first–even
when no one is looking.
NIMBLENESS - We have the flexibility to meet your needs in an ever-changing
financial world.
TEAM WORK – we work as one to achieve our extraordinary things
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2.2 Organizational Structure
2.2.1 Job Description and Qualifications
1. Managing Members
Job Description:
 Maintaining positive client relationships and driving new
acquisitions.
 Developing and implementing organizational goals, procedures, and
policies.
 Consulting and cooperating with other executives, board members,
and employees.
 Managing, monitoring, and reviewing business operations.
 Identifying improvement gaps and implementing corrective
measures.
 Reviewing and overseeing all financial activities, performance, and
documentation.
 Overseeing hiring activities and approving contracts.
Job Qualifications:
 Degree in business administration or a related field.
 Master's degree preferred.
 Extensive managerial experience.
 Strong communication, interpersonal, and presentation skills.
 Excellent leadership skills.
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 Executive decision-making skills.
 Strong strategic and analytical mindset.
 Exceptional business acumen.
2. Finance and Administration Assistant
Job Description:
 Analyze and create project scope and milestones for several
company initiatives
 Create and update spreadsheets of daily transactions
 Manage accounts receivable and payable
 Review and process reimbursements
 Prepare budgets
 Maintain reports on financial metrics, including investments, return
on assets and growth rates
 Keep records of invoices and tax payments
 Manage company’s liabilities (e.g. insurance premium)
 Identify and address account discrepancies
 Participate in payroll processes
 Report on financial projections (e.g. liquidity and cash flow)
Job Qualifications:
 Proven work experience as a Finance Administrator, Finance
Assistant or similar role
 Hands-on experience with accounting software, like QuickBooks
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 Advanced knowledge of MS Excel (creating spreadsheets and charts
and using financial Excel functions)
 Good understanding of bookkeeping procedures
 Time-management and organization skills
 Confidentiality
 BSc degree in Finance, Accounting or Economics
3. Dry Cleaning Supervisor
Job Description:
 Supervises and coordinates activities of workers engaged in dry
cleaning and pressing wearing apparel and household articles, for
example drapes, blankets, linens wedding dresses etc.
 Determines standards and rates of production in accordance with
company policy, type of equipment, and work load.
 Assigns duties to workers. Observes progress of work to maintain
efficient production.
 Job will require conferring with Mangers, Workers and Customers
to resolve problems, complaints, and grievances.
 Reviews production and accounting records to determine cost levels
of operation.
 Trains &/or assign new employees to experienced workers for
training.
 Dry Cleaning experience preferred but not essential
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 Must have basic financial and quality control experience
 Good computer skills and cash handling experience preferred
Job Qualifications:
 Bachelor's degree in finance or accounting.
 Proven experience as a Retail Assistant Manager or similar position
 College degree is beneficial, preferably a Hotel and Restaurant
Management graduate or other related course(s).
 Minimum of three (3) years experience in a luxury hotel or a
minimum experience of two (2) years on board a luxury cruise ship.
 Very good communication skills. Intermediate to Advanced verbal
and written level of English is required.
 Must have very good organizational skills and show attention to
detail.
 Must have initiative and the ability to work independently.
 Must be able to remain calm under pressure.
 Must have an outgoing, charming and friendly personality.
 In depth Dream Manifesto knowledge and understanding.
4. Laundry Supervisor
Job Description:
 To train, coach, council, support and delegate the Laundry
Attendants.
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 To supervise and to establish regular work schedules for the
Laundry Attendants.
 To assist the Laundry Master in preparing Performance Appraisals
for the Laundry Attendants.
 To ensure that the correct cleaning materials and correct methods
are used as indicated in the instruction booklets and to ensure that
the Laundry equipment is kept in good working order.
 To ensure that all Guests and Crew linen, towels, personal clothing
and uniforms as well as all table cloths and napkins are cleaned and
well maintained.
 To ensure that all cleaning equipment is properly and securely stored
away when not on duty and to keep assigned area clean and tidy at
all times.
 To keep the wash and dry cleaning chemical lockers organized,
clean and tidy at all times and in accordance to safety rules and
regulations.
 To ensure that the Main Laundry and equipment is cleaned
thoroughly on a daily basis and to schedule wash downs during
regular intervals.
 To report work orders when deficiencies are noted or when
maintenance is required and to follow up on the work orders in a
timely manner.
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 Responsible for the planning, organizing, directing, and controlling
of activities and procedures regarding all guest, crew and hotel
laundry.
 Plan and set goals and objectives by using strategies to achieve
targeted objects: o Sets standards of performance to be followed by
the crew regarding dry cleaning and laundry procedures. o Assess
each subordinate’s performance and give realistic goals to be met
based on their capabilities.
 To organize, by setting up logical staffing structure to maximize
efficiency of all subordinates.
 Enhance crew’s skills by designating them to different job
assignments of dry cleaning and laundry operations.
 To direct the entire operations by delegating authority to
knowledgeable and deserving crew.
 To analyze all problems encountered in each stage of production
operations and implement remedial measures to prevent occurrence
of same problem in the future.
 To control the operations by seeing to it that targeted objectives are
met. • Ensure that job orders are prioritized to prevent shortage of
supply from each department.
 To keep record of production reports, evaluation reports and daily
attendance reports. Make every effort to ensure all linens and towels
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are returned to the locations in good condition; properly pressed,
clean, free of stains and holes.
 To initiate and make necessary purchase orders for laundry and dry
cleaning chemicals and supplies that needs to be ordered. Make sure
that reserve chemicals are adequate in anticipation of delayed
delivery.
 To turn in report of repair needed such as electrical, mechanical,
etc., Follow up requests for repairs with Engine Department when
necessary.
 To keep record of maintenance of all equipment.
 To maintain a record of disposal of chemical.
 To supervise and log the cleaning of lint filters and the general
cleaning of the laundry.
 Responsible for the washing formulas; ensures all
linens/towels/uniforms are clean and items with stains are treated
according to policies and are removed from circulation until clean,
recycled or discarded.
 To communicates with the visiting technician from the chemical
company when issues arise.
 Monthly/Quarterly physical inventory of various hotel linens, towels
to assess the quantity lost, torn or stained.
 Weekly record of chemical consumption.
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 Observes good housekeeping standards. All equipment is to be kept
clean and dusted on a regular basis.
 Reports repair needs, such as electrical and mechanical; follows up
with engineering on the repairs as needed.
 To adhere to and to ensure that the Laundry Attendants adheres to
all Company Policies and Procedures, Manuals and Directives.
 Other responsibilities, as assigned, but not limited to the above
Job Qualifications:
 Proven experience as a Retail Assistant Manager or similar position
 College degree is beneficial, preferably a Hotel and Restaurant
Management graduate or other related course(s).
 Minimum of three (3) years experience in a luxury hotel or a
minimum experience of two (2) years on board a luxury cruise ship.
 Very good communication skills. Intermediate to Advanced verbal
and written level of English is required.
 Must have very good organizational skills and show attention to
detail.
 Must have initiative and the ability to work independently.
 Must be able to remain calm under pressure.
 Must have an outgoing, charming and friendly personality.
 In depth Dream Manifesto knowledge and understanding.
28
5. Folding, Pressing and Quality Control Officer
Job Description:
 Provide inspired leadership for the organization.
 Gaining an understanding of the client's needs and requirements and
communicating them and the quality standards to the production
teams.
 Devising ways to improve the manufacturing process to ensure
higher-quality goods.
 Devising, improving, and reviewing new specifications and
procedures for products or processes, and training staff to use them.
 Setting the requirements for raw materials from suppliers and
monitoring their compliance.
 Supervising inspectors, technicians, and other staff members and
providing guidance.
 Ensuring legal obligations are followed and ensuring compliance
with regulatory bodies and with health and safety guidelines.
 Overseeing product development procedures to identify any
deviations from quality standards.
 Inspecting the final output, comparing it to the requirements, and
approving or rejecting the final products.
 Keeping accurate documentation and performing statistical analysis.
29
 Gaining feedback from the clients, attending meetings, submitting
reports, and assisting external auditors and inspectors.
Job Qualifications:
 Bachelor’s degree in operations management or related field.
 A Bachelor's degree in science or business-based programs.
 Previous experience in production or manufacturing.
 Experience in business administration may be advantageous.
 Strong attention to detail, observation, organizational, and leadership
skills.
 In-depth knowledge of quality control procedures and legal
standards.
 Strong knowledge of mathematics, data analysis, and statistical
methods.
 Excellent communication and listening skills.
 Good technical and IT skills.
6. Dry Cleaning Assisstant
Job Description:
 Sorting, washing, drying, pressing, and folding clothing and other
textile items.
 Able to operate and maintain machinery.
 Observant, with a good eye for detail.
 Polite and efficient when dealing with customers.
30
 Methodical and able to follow instructions.
 Able to learn new skills as technology changes.
 Normal color vision may be a requirement.
Job Qualifications:
 High school diploma or equivalent is advantageous.
 Prior experience in a similar role is preferable.
 Familiarity with cleaning detergents and laundering equipment.
 Ability to stand for long periods.
 Capacity to lift up to 20 pounds unaided.
 Basic arithmetic skills.
 Outstanding organizational and time management skills.
 Excellent analytical and problem-solving skills.
 Personable disposition with a knack for customer service.
 Available to work shifts and on weekends.
7. Delivery Crew
Job Description:
 Deliver a wide variety of items to different addresses and through
different routes
 Follow routes and time schedule
 Load, unload, prepare, inspect and operate a delivery vehicle
31
 Ask for feedback on provided services and resolve clients’
complaints
 Collect payments
 Inform customers about new products and services
 Complete logs and reports
 Follow DOT regulations and safety standards
Job Qualifications:
 Proven working experience as a Delivery Driver
 Valid professional driver’s license
 Ability to operate forklifts and tractors in a variety of weather and
traffic conditions
 Excellent organizational and time management skills
 Good driving record with no traffic violations
 High school degree
8. Laundry Assistant
Job Description:
 Sorting, washing, drying, pressing, and folding clothing and other
textile items.
 Removing stains from items using the appropriate procedures.
 Performing minor sewing duties.
 Tracking which items belong to whom.
 Keeping an updated inventory of laundry detergents and sewing kits.
32
 Tracking maintenance and repairs on laundering equipment.
 Ensuring that the facility remains clean at all times.
 Anticipating and responding to customers' queries, concerns, and
complaints.
 Keeping sufficient tokens or change for the washing and drying
machines, if required.
Job Qualifications:
 Prior experience in a similar role is preferable.
 Familiarity with cleaning detergents and laundering equipment.
 Ability to stand for long periods.
 Capacity to lift up to 20 pounds unaided.
 Basic arithmetic skills.
 Outstanding organizational and time management skills.
 Excellent analytical and problem-solving skills.
 Personable disposition with a knack for customer service.
33
2.3 Organizational Chart
2.4 Business Policies and Regulations
Business policy and regulations are set of broad guidelines which are formulated
to be followed by all employees for the benefit of the whole company.
2.4.1 Hiring Policy
The hiring policy encompasses the recruitment process and the selection process
in which the applicants must accomplish before becoming an employee of the company.
A. Initial Interview
Initial Interview is done to assess how qualified the applicants are. In this
stage, the HR staff will also introduce all the applicants to the job they are
applying. It is for the applicants to assess themselves if they are best fit with the
34
position. Questions will focus on the abilities and characteristics of the
applicants.
B. Selection Test
The employment test is a written examination specifically prepared for all
positions. Since the initial interview is done orally, it is best to have a written
employment test to see the applicant’s abilities and personality which cannot be
assessed during the first interview. Only those who passed the initial interview
will be allowed to take the test. There will be three kinds of tests namely the
personality, English proficiency and cognitive tests which all applicants should
take. The HR department will be the one to measure if the results will be pass or
fail.
C. Final Interview
The results of the employment test will be the basis in choosing the
applicants who will be allowed to go through the final interview. Unlike in the
initial interview, the questions in this stage will be more specific and will be
conducted by the Department Head. It will be generally related to the position
the applicant wishes to have.
D. Physical Examination
To be able to be a part of the company, the selected applicants must
undergo the physical and medical examination with the hospital authorized by
the company. This is to ensure that the job will be done efficiently. The company
35
does not want to incur additional expenses due to hospitalization and
absenteeism of an unhealthy employee.
E. Induction
All the employees have the benefit of a properly structured induction
program that will help them to integrate into their role in the organization
quickly and effectively.
F. Probation
When an employee has completed their initial probationary period, they
are granted permanent employment status. An employee may also be placed in a
probationary period if they have been promoted or transferred to a position. This
is to ensure that the employee is able to complete their new duties.
2.4.2 Performance Evaluation Policy
Performance evaluation is the process where all employees are being observed
and evaluated periodically according to their work efficiency and effectiveness. It is
based on the established criteria and objectives of the company. This is the process
where the company may use the result for promotion, giving of rewards, recognition,
termination and the like. Department heads are the ones responsible for performing the
evaluation of each employee. It would be done twice a year or every six months.
Work Schedule
Laundry Palace regular office days are from Mondays to Saturdays and
its regular working hours are from 8 A.M to 5 P.M. All employees will be given
one-hour lunch break. It is 12 N.N to 1 P.M. For the employees under the
36
laundry services, the regular working days are from Mondays to Saturdays. It is
from 8 A.M TO 5 P.M. Each employees are given one-hour break which will
depend on the schedule provided by the company. All employees are given two
day-offs. For the office employees, it would be every Sunday while for the
laundry employees, it will depend on their schedule, which is provided by the
company and all Sundays.
2.4.3 Promotion Policy
Performance evaluation for those under the rank and file is done primarily for
promotion purposes. This will be the basis in determining who the deserving employees
for promotion are. The criteria used in the evaluation will be based on the efficiency and
effectiveness of their work, service records especially the attendance record, skills,
loyalty, trustworthiness and excellent performance of their work.
Average Rating Qualitative Rating Actions

96% - 100% Excellent Candidate for promotion
86% - 95% Exceeds Expectation Candidate for Promotion
76% - 85% Meets Expectation Candidate for Promotion
66% - 75% Needs Improvement Subject to management
review
65% and below Unsatisfactory Subject to management
review
2.4.4 Attendance Policy
Reliable, consistent attendance is a requirement and essential function of all staff
positions. Attendance and reliability are important factors in evaluating individual
37
performance and continued employment. Time Card will be used to record the
employee’s attendance and punctuality.
2.4.4.1 Perfect Attendance
Employees who have perfect attendance will receive an additional paid
day off for next year.
2.4.4.2 Absent
Failure to report on the scheduled working hours of one employee and
reporting for work beyond one hour of the work time are considered as absence
without notifying the Department Head by the employee. Absences may charge
to the employee’s vacation or sick leave if filed appropriately.
2.4.4.3 Tardiness
Tardiness is the quality of being late. When people don't show up on
time, they're guilty of tardiness. This can cause a certain amount of deduction to
the employee’s regular daily rate. A 15-minute grace period will be allowed by
the company. In excess of the given grace period, the deduction in the salary will
be applied. If it is more than one hour, it would be equivalent to an absent.
2.4.4.4 Failure to Time in and out
Employees are required to follow established guidelines for recording
their actual hours worked. If there is any problem recording a time in and out, the
employees should inform a manager immediately. Employees who consistently
fail to time in and out may receive disciplinary action and including termination.
38
2.4.4.5 Leave of Absence
Leave of absence is permission for an employee to be away from work
for a period of time. It might be voluntary, mandatory, paid or unpaid.
 Five-Day Incentive or Service Incentive Leave (SIL)
 Maternity Leave
 Paternity Leave
 Vacation Leave
 Sick Leave
 Bereavement Leave
 Emergency Leave
2.4.5 Salaries and Wages
Salary compensation is another associated with base pay, one that mandates
employees receive a fixed salary amount on monthly. This fixed salary is always based
on a salary range defined for a particular job position. To ensure internal equity, starting
salaries are determined based on the applicant’s prior experience and/or education
directly related to the position. In accordance to the law, the company will pay its
employees on the 15th and 30th day of the month. On the other hand, the salary for the
16th to the 30th or the 31st of the current month will be paid on the last day of the
month. The rules for compensating these employees for overtime or minimum wage
provisions are governed by the Labor Code of Philippines.
39
Position Monthly Salary
Managing Members ₱35,500
Finance and Administration Assistant 22,400
Dry Cleaning Supervisor 19,600
Laundry Supervisor 19,600
Folding, Pressing and Quality Control 19,600
3 Dry Cleaning Assistant 10,400 * 3 = 31,200
4 Laundry Assistant 10,400 * 4 = 41,600
3 Delivery Crew 10,700 * 3 = 32,100
Total ₱221,600
2.4.7.1 Benefits
Apart from direct compensation, in order to attract top talent, we also
need to offer competitive benefits packages
I. Social Security System (SSS)
It is a state-run, social insurance program in the Philippines to workers in the
private, professional, and informal sectors. The social security system is aimed to
providing protection for the SSS member against socially recognized hazard
conditions, such as sickness, disability, maternity, old age and death, or other
such as contingencies not stated but resulted in loss of income or results to a
financial burden. The employee and his/her employer(s) are to contribute for the
social security benefits of the said employee in accordance to a given schedule
by the Philippine Social Security System. Monthly employee contribution
depends on the employee’s actual monthly salary.
40
II. HDMF/Pag-IBIG Fund Benefit
It is responsible for the administration of the national savings program
and availment of housing and salary loans, and refund of contribution both made
by employee and the employer upon reaching retirement age. All government
and private employees who are earning at least ₱ 5,000.00 a month are required
by the law to pay monthly contribution of ₱ 100.00 shall be paid by employers
to the Pag-Ibig Fund representing the employer’s share.
III. PhilHealth Benefits
It is a government-owned and controlled corporation that deals with
health care financing. It aims to provide health insurance coverage for all
Filipinos and ensure affordable and quality health care services. It is deducted
once a month on the salary of an employee; this employee is automatically a
member and is entitled to include his/her beneficiaries. Contributions depend on
the employee’s actual monthly salary.
Employee Services Policy
I. Medical Clinic Services
The company provides Medical and dental services (Include First-aid
treatment, Emergency medical and dental services, when emergency hospital
not required, Health program, Qualifications of health personnel and Assistance
of employer). And Occupational health and safety (include Safety and health
standards, Research, Training programs and Administration of safety and health
laws).
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II. Annual Medical Examination
Company regular employees should undergo on medical
examination annually it is mandatory tool to monitor the health of all
employees in Laundry Palace. The examination includes x-ray,
urinalysis, focalizes, complete blood count (CBC) and other diagnostic
procedure it is required yearly to ensure the safety and health of the
employees and fit to continue to work for the company
III. Seminar/Conference
The company ensure that all employees are well oriented on
machine and equipment on their work to prevent accident on work place.
Laundry Palace conduct seminar annually to improve employees skills
and knowledge that they can be used in work.
IV. Team Building
Laundry Palace conduct a team building yearly to ensure all
employees engaged with each other so they feel more comfortable in
expressing their concerns and need, which leads to more effective
communication. Laundry Palace can also motivate and rise productivity
of all employees by conducting team building.
42
Benefits of Employee provided by company:
 Paid holidays - in order to stay competitive, employers usually provide
employees with paid holidays and offer overtime pay for people willing to
work during the holidays.
 Flexible schedules -company hours may not be fixed, but more
accommodating to employees looking to strike a better work/life balance.
 Work breaks - times off during work time provided for lunch breaks and
short breaks.
Benefits of Employee are required to provide by law:
 Disability and workers’ compensation -serves to make sure the sick and
injured employees get paid at least part of their usual pay while unable to
attend work.
 Family and medical leave - includes maternal, paternal, and adoption leave
(not required to paid leave, by law).
 Minimum wage - these state laws override federal law, and employers must
abide by them when defining compensation for their employees.
 Overtime for non-exempt employees -Payment of overtime work (at least
25% of the employees’ regular wages)
 Severance pay — employees laid-off because of a layoff (and not because
they were fired or resigned) may be entitled to severance pay during a certain
period of time
 Employees’ compensation and state insurance fund
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2.4.6 Drug, Alcohol, and Smoking Policy
Laundry Palace has a commitment of health and safety of all employees and
customers. The Company contains drug and alcohol free. No using illegal drugs and
drinking any types of alcohol, selling it on the work place in working hours also, going
to work under the influence of drugs and alcohol which may cause adverse effect on
employees work performance, safety of co-employees and customers, is not permitted.
Smoking in work area is also not allowed nor allows employees to smoke during their
break in designated smoking area. This policy applies for all employees of the company
while doing services for the customer. Laundry Palace provides a safe workplace by
eliminating the hazards to health and job safety created by alcohol and other drug abuse.
2.4.7 Telephone and Computer Use Policy
When making phone call in line with their duties, employees must answer them
in a courteous and efficient manner. Employees must keep in mind to get the important
details and relay the message promptly. Ask for clarifications if necessary. If the
employees cannot supply the needed information, direct and transfer the call to the right
person before a problem arises.
Incoming personal telephone calls are not prohibited; their frequency and
duration though should not interfere with ongoing work duties nor distract fellow
employees. Taking advantage of this privilege, on the other hand, may lead to
disciplinary action. It should be kept as short as possible in the interests of minimizing
disruption to work. Making personal outgoing or long-distance calls are discouraged
44
except in certain circumstances like in case of emergency or having and unavoidable call
which was given prior notice to a supervisor.
Employees whose job responsibilities include regular or occasional driving for
business are expected to refrain from using their company issued or personal cellular
phones while driving. It also serves as a safety precaution to each employee.
2.4.8 Dress Code
All employees of Laundry Palace must be clean and well groomed. Employees
expected to wear smart casual it would be a pair of slacks with a white polo for top and
safety shoes. The white uniform signifies the clean work of the employees in Laundry
Palace. The safety shoes are to prevent workers from accident. Employees required
wearing their uniform during work hours in Laundry Palace.
2.4.9 Personal Hygiene
In this time of pandemic, the company will implement measures to achieve the
minimum standards and also document these measures. The company will develop
COVID-19 response plan and share it to the employee, such as:
 Surfaces and objects need to be wiped with disinfectant regularly
 Employees will put sanitizing hand rub dispensers in prominent places around
the workplace
 Wear mask and face shield
 Wear disposable gloves to clean and disinfect
 Clean and disinfect clothes hampers according to guidance above for surfaces.
45
2.4.10 Company Property Policy
The company uses biometrics in monitoring the attendance of the employees the
workers will let the machine to scan their fingerprint to record their attendance. Failure
to record shall mean absence.
An employee who is absent from work and does not notify his supervisor for
three consecutive days may be considered to be absent without official leave (AWOL).
Employees who violate company’s attendance policy for three or more times within a
30- day period may be subject to a Human Resource Manager’s disciplinary probation
or dismissal.
Employees will be given an identification card and must be worn at all times
during office and factory hours.
Absences shall mean any failure to report for work for at least one (1) whole
working day for any cause whatsoever. It may be excused or unexcused. However, it
shall be always being avoided to avoid disruption of business operation.
In case of absence without permission because of unexpected, urgent and valid
reason, an employee must inform his immediate supervisor before the start of working
hours and relay reasons for said absent without leave.
An employee who wishes to be absent must submit the official leave from one
(1) day before the intended date of absence in order to get the approval of immediate
supervisor.
An employee shall submit an official leave report to his immediate supervisor on
the first working day after his absence. Failure to submit shall mean absence subject to
46
disciplinary action. If the report indicates a false reason, he will also be subject to a
disciplinary action.
2.4.11 Personal Misconduct
Unauthorized selling or importation of products may be subject to civil and
criminal liability. Theft is prohibited. Taking home of office supplies or stealing any
property of the company is forbidden. Lying to clients, co-workers, supervisor is
intolerable. Lying to the public or falsifying reports can even put the organization’s
health and safety at risk. Any form of harassment is strictly prohibited. An orientation
about harassment is implemented by the organization.
2.4.12 Voluntary Termination of Employment
When an employee decides voluntarily to terminate employment with the
Foundation, the termination is for one of the following four reasons: retirement,
resignation, job abandonment, or failure to return to work upon leave expiration. The
following describes each one of the reasons for voluntary severance of employment.
Resignation
Resignation is the voluntary decision by an employee to terminate
employment.
Retirement
Retirement is the relinquishment of a job by an employee after he or she
reaches the specific age and attains the service requirements necessary to collect
retirement benefits. Central Office must be notified of an employee's retirement.
47
Job Abandonment
Job abandonment occurs when an employee is absent from work for three
or more consecutive work days and has failed to call his or her supervisor or
notify the supervisor of the reason for the absence. When this situation occurs, it
is treated as a voluntary resignation effective on the last day the employee
worked. Job abandonment cases must be reviewed.
Failure to Return to Work Upon Leave Expiration
When an employee is unpaid while on an approved leave of absence,
(such an absence) is considered an inactive pay status. For such a period of
approved absence, a date must be specified for the return of the employee to
active pay status. Failure of an employee to return from an approved leave on the
specified date is treated as a voluntary resignation effective on the date scheduled
for return.
2.5 Forms of Violations
2.5.1 Disciplinary Actions
It is a method of dealing with employees who caused problems or do not follow
company rules and policies. The said action is depending on the severity of the case.
A disciplinary action can take into different forms such as:
2.5.1.1 Verbal Warning
It is letting someone know that if their work, behaviour or actions do not
improve there may be further action. It's usually the first stage of a formal
disciplinary procedure.
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2.5.1.2 Written Warning
It is to correct a performance problem by discussing it with the employee
and providing a written record of that conversation.
2.5.1.3 Suspension
Losing of work together with the wages for a specific number of hours or
days but not for more than a week depends on the severity the offense made.
Notice of suspension is given to the employee through a written document.
2.5.2 Violations
2.5.2.1 First Offense
 Tardiness
 Using other employee’s ID
 Interfering with another employee’s performance of duties.
 Failing to report loss of property or damage of products.
 Loss of ID due to the negligence of the employee.
 Interfering with other employee’s performance of duties.
2.5.2.2 Second Offense
 Failure of duty
 Refusal to carry out lawful instruction
 Abusive or insulting language
 Smoking in a non-smoking area.
 Gross disobedience or insolence.
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2.5.2.3 Third Offense
 Gross or habitual neglect of duties
 Leaving the workplace while on duty without any notice.
 Participating or tolerating the offense committed by subordinate.
 Spreading malicious rumours against other company employees,
officials or customers concerning personal affair.
 Uttering negative remarks, doing acts or making gestures to a
superior, officer or manager in the performance of their duties.
2.5.2.4 Fourth Offense
 Excessive absenteeism. Absenteeism in itself is usually not
considered a fireable offense, but frequent and excessive absenteeism
is a cause for concern.
 Violence and harassments toward other employees. Harassment can
be defined as any behaviour that demeans, embarrasses, humiliates,
annoys, alarms or verbally abuses a person and that is known or
would be expected to be unwelcome. These behaviours include
words, gestures, intimidation, bullying, or other inappropriate
activities.
 Consuming alcoholic beverages while on duty, or the possession or
consumption of illegal drugs.
 Serious Insubordination. It is when an employee who is outright
disobedient or disrespectful to a manager or owner of a business. It’s
50
not always grounds for termination, but it becomes serious the
moment the employee displays a blatant disregard for company
procedures.
 Constant work negligence and violation of policies. Neglecting one’s
work duties and company policies are not usually subject to outright
termination. However, if an employee does not show signs of
improvement after several verbal and written warnings, termination
should be considered.
 Employee theft. Any stealing, use or misuse of their employer's assets
without permission to do so.
2.5.3 Prohibited conduct
Employees are prohibited from making threats or engaging in violent activities.
This list of behaviours, while not inclusive, provides examples of conduct that is
prohibited.
 Causing physical injury to another person such as subordinate(s), official(s),
customer(s) and etc.
 Making threats of any kind.
 Aggressive, hostile or violent behaviour, such as intimidation of others; attempts
to instill fear in others; or subjecting others to emotional distress.
 Other behaviour which suggests a propensity toward violence, which may
include belligerent speech, excessive arguing or swearing, sabotage or threats of
51
sabotage of business property, or a demonstrated pattern of refusing to follow
business policies and procedures.
 Intentionally damaging the business property or property of another employee,
officer or customers.
 Possession of a weapon while on University property or while on University
business, with the exceptions indicated in the weapons policy.
 Committing acts motivated by, or related to, sexual harassment or domestic
violence.
2.6 Projected Salary
Projected salaries are shown on the tables. The business’ operation will start next
year, 2021. During its 4th year, the business will give all the employees a 5% annual
salary increase up until on its 5th year.
Projected Salary (2021)
No. of
Position Semi Monthly Monthly Annually Total
Employees
Managing Members Php 17,750 Php 35,500 Php 426,000 1 Php 426,000
Finance & Php11,200 Php 22,400 Php 268,800 1 Php 268,800
Administration
Assistant
Dry Cleaning Php 9,800 Php 19,600 Php 235,200 1 Php 235,200
Supervisor
Laundry Supervisor Php 9,800 Php 19,600 Php 235,200 1 Php 235,200
Folding, Pressing & Php 9,800 Php 19,600 Php 235,200 1 Php 235,200
Quality Control
Officer
Delivery Crew Php 5,350 Php 10,700 Php 128,400 3 Php 128,400
Assistant
Laundry Assistant Php 5,200 Php 10,400 Php 124,800 4 Php124,800
52
Semi No. of
Position Monthly Annually Total
Monthly Employees
Administration
Assistant
Supervisor
Quality Control
Officer
Assistant
Semi No. of
Monthly Employees
Administration
Assistant
Supervisor
Quality Control
Officer
Assistant
53
Semi No. of
Monthly Employees
Administration
Assistant
Supervisor
Quality Control
Officer
Assistant
Laundry Assistant Php 5,460 Php 10,920 Php 131,040 3 Php 131,040

Semi No. of
Monthly Employees
Administration
Assistant
Supervisor
Quality Control
Officer
Assistant
Laundry Assistant Php 5,460 Php 10,920 Php 131,040 3 Php 131,040
54
2.7 Strategic Plan
Strategic Plan for 2021

KEY
PERSON
OBJECTIVES ACTIVITIES TIMELINE PERFORMANCE BUDGET
RESPONSIBLE
INDICATOR
Posting vacant
To occupy positions. January- Marketing Php
100%
vacant positions. Conduct March Staff 20,000.00
orientation
Find trustworthy
To secure of suppliers of the January and Php
100%
materials needed materials needed July 20,000.00
in the business.
January
To attract new Marketing Php
10% Discount (First 100%
customers Staff 25,000.00
week)
Conducting
To advertise the
advertisement
product and to January- Marketing Php
using social 100%
introduce it in May Staff 16,000.00
media, flyers and
the market.
tarpaulin.
Mid-year
Promo Give 50 set of
Php
To increase the freebies to the June 100% Marketing Staff
5,000
sales of the first 50 customers
business
Conduct
To seek
Performance General
customer’s July 100% -
evaluation on the Manager
satisfaction
employees
Christmas
Promo December
Marketing Php
To increase the 15% Discount (3rd-4th 100%
Staff 20,000.00
sales of the week)
business.
Create good
relationship Christmas Party Human Php
December 100%
among and teambuilding Resource Staff 25,000.00
employees
55
KEY
PERSON
RESPONSIBLE
INDICATOR
Conduct
To evaluate the
Performance
employees January 100% General Manager -
evaluation on the
performance
employees
Conducting
To expand the
advertisement
number of people Php
using social April-May 100% Marketing Staff
that will notice 8,000
media, flyers and
our shop.
tarpaulin.
Mid-year
Php
5,000
business
Conduct a
To evaluate the
performance General
employees July 100% -
performance
employees
To monitor and
Conduct a
maintain the Human Php
medical check-up
good health of September 100% Resource Staff 10,000.00
to all employees
the employees
Christmas
Promo December
Marketing Php
Staff 20,000.00
sales of the week)
business.
Create good
relationship Christmas Party Human Php
December 100%
among and teambuilding Resource Staff 25,000.00
employees
56
KEY
PERSON
RESPONSIBLE
INDICATOR
Conduct
To evaluate the
Performance General
employees January 100% -
evaluation on Manager
performance
the employees
Online
To expand the advertisement:
number of people Facebook and Marketing
March-May 100% -
that will notice Instagram Staff
our shop. (Thru photos
and videos)
Mid-year Promo Give 50 set of

To increase the freebies to the Php
June 100% Marketing Staff
sales of the first 50 5,000.00
business customers
To enhance Trainings and
Human Resource Php
employees’ skills seminars for August 100%
Manager 5,000.00
and attitudes. the employees.
To monitor and Conduct a

maintain the good medical Human Resource Php
health of the check-up to all September 100% Staff 10,000.00
employees employees.
Christmas
Promo December
Marketing Php
Staff 20,000.00
sales of the week)
business.
Create good Christmas

Human Resource Php
relationship Party and December 100%
Staff 25,000.00
among employees teambuilding
57
KEY
PERSON
RESPONSIBLE
INDICATOR
Conduct
To evaluate the
Performance General
evaluation on Manager
performance
the employees
Online
number of people Facebook and Marketing
March-May 100% -
that will notice Instagram Staff
our shop. (Thru photos
and videos)
Mid-year Promo Give 50 set of

To increase the freebies to the Php
June 100% Marketing Staff
sales of the first 50 5,000.00
business customers
Trainings
Trainings and and
Human Resource
seminars for the August 100% Php 5,000.00 seminars
Manager
employees. for the
employees.
To monitor and Conduct a

maintain the good medical Human Resource Php
health of the check-up to all September 100% Staff 10,000.00
employees employees.
Christmas
Promo December
Marketing Php
Staff 20,000.00
sales of the week)
business.
Create good Christmas

Human Resource Php
relationship Party and December 100%
Staff 25,000.00
among employees teambuilding
58
KEY
PERSON
OBJECTIVES ACTIVITIES TIMELINE PERFORMANC BUDGET
RESPONSIBLE
E INDICATOR
Conduct
To evaluate the
Performance General
performance
employees
Online
number of Facebook and February- Marketing
100% -
people that will Instagram (Thru April Staff
notice our shop. photos and
videos)
Conducting a
school supplies
Community donation to Last week of Human Resource
100% 20,000
Development Manggahan, May Staff
Elementary
School
Mid-year
Php
5,000.00
business
Trainings
Trainings and and
Human Resource
seminars for the August 100% Php 5,000.00 seminars
Manager
employees. for the
employees.
To monitor and
Conduct a
maintain the Human Resource Php
medical check-up
good health of September 100% Staff 10,000.00
to all employees.
the employees
Christmas
Promo December
Marketing Php
Staff 20,000.00
sales of the week)
business.
Create good
relationship Christmas Party Human Resource Php
December 100%
among and teambuilding Staff 25,000.00
employees
59
CHAPTER III
TECHNICAL ASPECT
This chapter discuss about the process of activities of the business. The business
layouts, size and production schedules are all presented for the purpose of identifying
the business operation. Also, the service specification, the service processing using
flowchart, the list of machineries, tools and equipment are also cited with their
corresponding costs.
3.1 Business Location
The proposed business location is located at Brgy. Manggahan, City of General
Trias Cavite near New Hall Commercial Center.
The said location also located where there are lots of establishments near the
area, which also makes it more accessible to the customers.
60
3.1.1 Vicinity Map
Picture 3.1.1 Vicinity Map1
Picture 3.1.1 Vicinity Map2
61
3.1.2 Actual Location
Picture 3.1.1 Actual location
62
3.2 Services Description
Our major purpose of starting this business is to provide a suitable and
comfortable facility where people can easily do their laundries at an affordable fee.
Laundry Palace will offer a complete range of dry cleaning, laundry care and
management services. These will encompass: dry cleaning, wash and dry, wash dry and
fold, Iron only, dry only and wash only. Much more than providing a facility where
people can do their laundries, we also offer complementary services; services that will
get our customers hook to us. Bottom line is that we will go all the way to help our
customers maximize their time when they patronize our Laundry services. These are the
services and amenities that will be made available to our customers;
 Washing
 Dry cleaning services
 Ironing
 Folding and packaging of clothes
 Delivery services
 Big screen movies
 Free Wi-Fi
63
3.3 Service Process/ Process Flow
3.3.1 Process Flow Chart
3.4 System
The above chart shows the laundry process. Each process is explained as below:
PROCESS INFORMATION
Tagging The clothes are firstly tagged with a specific number, mentioned in the
invoice given to customers. This procedure is used for identification of
clothes once ready for collection for customers.
Sorting After tagging the clothes are arranged in different sets. Some people will
sort by color.
Pre- Soaking in hot water.
treatment
Washing The clothes are washed in washing machine using detergent washing
powder and or bleach on white.
Drying The clothes washed are transferred to dryers. (Note: one of the machine are
automatic dry)
Packing Once pressed, the clothes are properly hanged and covered in the plastic
wrap and then tagged so that it can be easily identified.
64
3.4.1 Service Process
Receiving and Tagging
1. Note the time that the items received.
2. Check the item against the laundry list. Make sure the item received matched
the item listed on the laundry list.
3. Tag each laundry items.
4. Check for damage and lost and found items.
5. Fill out in the separate logbook for lost and found items. Record the time,
date, name, and description of the item
6. Place the item in a plastic bag and surrender it to the supervisor.
7. Record the laundry items according to company procedures. Record the date,
name of customer, time received, name of the attendant, signature and
remarks.
8. Sort each item according to weight and color (heavy, white, colored and
damaged). Put damaged item to separate basket
9. Prioritize express items.
Wash Dry Fold per 8 kilo wash load
Thin Garments including clothing, bed sheets, curtains, and towels
1. 40 minutes washing time
2. scoops of detergent soap and 1 cup of fabric softener
3. 25 to 30 minutes drying time
4. Quality checking of clothes
65
5. Approximately 30 minutes for folding
Thick Garments such as blankets and comforters
1. 30 minutes washing time
2. scoops of detergent soap and 1 cup of fabric softener
3. 30 minutes drying time
4. Quality checking of clothes
5. Approximately 1 hour for folding
Pressing Service
1. Inspection of clothes for pressing if the fabric allows pressing and specific
temperature requirements
2. Segregation of clothes according to size and temperature requirement for
pressing.
3. Pressing of clothes requiring high temperature and folding.
4. Pressing of clothes requiring medium to low heat temperature and folding.
5. Segregation of clothes according to tag, identifications and tagging for pick up
Hand Washing Process
1. Clothes are inspected for washing requirement symbol.
2. Clothes are initially soaked and rinse in lukewarm water to loosen up the
fabric for easy cleaning.
3. Clothes are soaked in lukewarm water with detergent for about 8 minutes
4. Clothes are hand washed with bar soap and bleach (if needed)
5. Clothes are soaked and rinse in cold water for rinsing twice
66
6. On the third rinsing procedure, rinsing procedure, clothes would be soaked
and rinse in cold water with fabric conditioner
7. Clothes are to be tumble dried in minimum time according to fabric
requirement
8. Clothes are segregated and folded according to tag identification
9. Clothes are bagged for pick up
Removing Stain
1. Prepare the necessary materials. (gloves,cotton cloth, stain remover, laundry
basket)
2. Lay the cotton cloth on your work area - cotton cloth absorbs the stain while it
is being removed.
3. Turn the garments to its wrong side.
4. Lay the stained part of the garment on the cotton cloth.
5. Wear protective equipment - Gloves protect your hands from harsh effect of
chemicals.
6. Apply stain remover and gently scrub the area. Apply more stain remover as
necessary for stubborn stains; soak the garments for 5-15 mins.
7. Check if the stain has been removed.
8. Place the garment in a basket for laundry.
67
3.4.2. Waste Management
Industrial laundries are large water users and generate large volumes of waste
water so this is an obvious area where substantial cost and environmental savings can be
made. Industrial laundries also generate solid wastes such as damaged items, detergent
and other chemical containers, and packaging used to deliver soiled and cleaned items.
The nature of wastes depends on the source of the items to be cleaned. Hospital laundry
waste water may be hotter, have highly variable pH levels (alkaline detergents followed
by acidic sanitizers) and contain bleach and other disinfectants and contaminants such as
blood, excrement and mercury (from broken thermometers). Commercial laundries are
more likely to produce waste water with high levels of heavy metals and hydrocarbons.
Reducing waste and waste water can benefit your business and the environment by: n
reducing water and chemical purchase costs in reducing waste water treatment and
disposal costs in reducing environmental impacts associated with waste disposal and
consumption of water and resources. The layout above is strategically designed to take
into account hygiene/health as the receiving bay for dirty laundry is separate from the
collection point for clean laundry (collections dispatch zone). Most dry cleaning and
laundry service business combine the receiving bay for dirty laundry and collection point
for clean laundry. This will thus be an additional competitive advantage for our Company
3.4.3. Accounting information system
The business will also require Financial and Accounting systems. Maintaining
this data is important for the business as it will be the basis for financial decision making,
68
tax filling. Our Business will make use of a simple accounting system. The accounting
software will be beneficial for capturing transactions such as cash receipts and payments
3.5 Service Capacity
Our business is unique to those other existing Laundry shops in the city. But
certain things will make it stand and that includes its quality services, professionalism of
its personnel towards its customers. Laundry Palace service capacity may consider the
determinants of having effective service capacity such as:
 The service including process factor of our business must have good quality of
services to provide services such as washing, pressing, ironing and folding
customer’s clothes and garments. It will be using quality equipment's and
machineries that could greatly help and make the business exist. It shall offer
affordable cleaning too, making sure that the output will reach its quality
standard.
 Operation factors consume 5-10 minutes include the separation of .clothes and
garments.
 Human factors, employees must need the qualification for this service they need
training and seminars about proper service etiquette to gain more potential, skills
and experience that may result good service quality performance.
69
3.6 Other Operating Requirements
3.6.1 Building Design
Picture 3.6.1.1
Picture 3.6.1.2 Front View
70
Picture 3.6.1.3 Side view
3.6.2 Floor Plan
Picture 3.6.2 Floor Plan
71
3.7.1
Materials Supplier Unit Cost Quantity Total Cost

480.00 50 PHP 24,000.00
Hygiene disinfectant
chemicals
Ariel Power gel 250.00 50 PHP 12, 500.00
sunshine fresh
Stain pre treatments

379.00 50 PHP 18, 950.00
Chlorine bleach
Ariel Power gel PHP 336.00 50 PHP 16,800.00
sunshine fresh
Detergents
249,00 50 PHP 12,450.00
Fabric softeners
TOTAL PHP 84,700.00
72
Equipment Supplier Unit Cost Quantity Total Cost

Big Wash 43,995 20 PHP 879,900.00
laundry shop
Inc
Loading Machine
Nqwpl shop P1,849 5 PHP 9,245.00
Digital Weighing
Laundry Scale
Best Tank Php 10,000.00 2 PHP 20,000.00
Water Tank
Standard Flat PHP 589.00 5 PHP 2,945
iron
Iron
TOTAL PHP 912,090.00
73
Supply Supplier Unit Cost Quantity Total Cost

Lazada PHP 4.00 1000 PHP 4,000.00
Hanger
Lazada PHP 43.00 15 PHP 645.00
Gloves
SHOPEE PHP 50.00 50 PHP 2,500.00
Face Mask (50pcs)

PHP 43.00 300 PHP 12, 900.00
Tagging Paper
PHP 53.00 500 PHP 26, 500.00
Plastic (inc)
TOTAL ₱ 46,545.00
Office Equipment Supplier Unit Cost Quantity Total Cost

Abenson PHP 2 PHP
23, 990. 00 47, 980.00
Computer Desktop
Office Warehouse PHP 1 200, 000.00
200, 000. 00
Printer
TOTAL PHP
247,980. 00
74
Office Supplies Supplier Unit Cost Quantity Total Cost

Eastern Gold 330. 00 1 PHP 330.00
Corporation (PHP 3.30 each)
Ballpen (Black and Red)
Eastern Gold PHP

5 PHP 750.00
Corporation 150. 00
Bondpaper (short)
Eastern Gold PHP

5 PHP 890.00
Corporation 178. 00
Bondpaper (long)
Eastern Gold
20. 00 10 PHP 200.00
Corporation
Correction Tape
Eastern Gold PHP

10 PHP 230.00
Corporation 23. 00
Ruler
Eastern Gold
220. 00 3 PHP 660.00
Corporation
Puncher
Eastern Gold PHP

5 PHP 100.00
Corporation 20. 00
Fastener
Eastern Gold PHP

2 PHP 106.00
Corporation 53. 00
Pencil
Eastern Gold PHP

10 PHP 130.00
Corporation 13. 00
Eraser
75
Eastern Gold PHP

3 PHP 960.00
Corporation 320. 00
Sharpener
Eastern Gold PHP

10 PHP 400.00
Corporation 40. 00
Record book
Eastern Gold PHP

3 PHP675.00
Corporation 225. 00
Stapler
Eastern Gold PHP

5 PHP 150.00
Corporation 30. 00
Staple wire
Eastern Gold PHP

10 PHP 150.00
Corporation 15. 00
Tape
Eastern Gold PHP

3 PHP 135.00
Corporation 45. 00
Tape dispenser
Eastern Gold PHP
5 PHP 110.00
Corporation 22. 00
Scissors
Eastern Gold PHP

30 PHP 120.00
Corporation 4. 00
Folder (short and long)
Eastern Gold PHP

5 PHP 1, 460.00
Corporation 292. 00
Calculator
Eastern Gold PHP

10 PHP 350.00
Corporation 35. 00
Glue
TOTAL PHP
7,906.00
76
Furniture and
Supplier Unit Cost Quantity Total Cost
Fixture
Wilcon 4, 800. 00 3 PHP 1,4400.00
Office Desk
Office Warehouse 2, 495. 00 3 PHP 7,485.00
Office Chair
Office Warehouse 2 PHP 27,990.00

13, 995. 00
Filing Cabinet
PHP
Wilcon 2 PHP 19,998.00
9, 999. 00
Office Couch
PHP
Abenson 10 PHP 289,980.00
28, 998. 00
Air Conditioner
Sheryna.ph PHP P20,000.00 1 PHP P20,000.00

Cashier desk and chair
Jya Lvarado Shop PHP 190.00 20 PHP 3,800.00
Laundry Basket
Golden wealth hard

PHP 2,600.00 3 PHP 7,800.00
ware
Storage Steel Rack
Abenson
PHP 50,814.0 1 PHP 50,814.0
Appliances Store
LG Full HD Smart
TOTAL
PHP 442,267.00
77
Vehicle Supplier Unit Cost Quantity Total Cost

Mitsubishi
780,999. 75 1 PHP 780,999.75
L300
TOTAL PHP
780,999.75
Other Asset Supplier Unit Cost Quantity Total Cost
Office Warehouse 188.00 10 PHP 1,880.00

Magfile Double
Black Legal
PHP
Office Warehouse 60.00 5
300.00
Clipboard
PHP
Ace Hardware 390. 00 3
1, 170.00
Clock
PHP
Ace Hardware 150. 00 5
750.00
Trash bin
Fruugo.com PHP 1,049.00 2 PHP 2,098.00
Water Hose
TOTAL 6,198.00
78
Security and
Safety Supplier Unit Cost Quantity Total Cost
Equipments
PHP
35, 529. 25
Ace Hardware 2 PHP 71,058.50
(3 indoor and 3
CCTV Chanel outdoor)
System
Wilcon 1, 499. 75 3
PHP 4,499.25
Fire Extinguisher
PHP
2 PHP 1,600.00
Ace Hardware 800.00
Fire Alarm
TOTAL 77,157.75
Medicine Tools/
Equipment
PHP
Ace Hardware 1 PHP 999.75
999. 75
First Aid Glass
Cabinet
PHP
Mercury Drugs 2 PHP 400.00
200. 00
Thermometer
PHP
Lazada 1 PHP 981.00
981. 00
Blood Pressure
Monitor
TOTAL 2380.75
79
Medicine Supplies Supplier Unit Cost Quantity Total Cost
PHP
136. 75
Betadine
PHP
86.75
Cotton Balls
Eastern Gold PHP

5 PHP 318.75
Corporation 63.75
Ethyl Alcohol
PHP
40. 00
Band-aid
Mercury Drugs 84.75 3 PHP 254.25

Micropore Tape
PHP
41. 00
Gauze
TOTAL PHP 1,973.50
80
Cleaning Materials Supplier Unit Cost Quantity Total Cost
PHP PHP
Super Market 2
279.75 559.50
Broom and Dustpan
PHP PHP
Super Market 3
600.00 1, 800.00
Mop
PHP
Ace Hardware 3 PHP 1,499.25
499.75
Window wiper
PHP PHP
Ace Hardware 4
69.75 279.00
Spray bottle
PHP
4,137.75
81
Cleaning Supply Supplier Unit Cost Quantity Total Cost
PHP
Super Market 10 PHP 867.50
86. 75
Garbage bag
PHP
Super Market 5 PHP 2,088.75
417. 75
Lysol
PHP
Super Market 5 PHP 738.75
147. 75
Pledge
TOTAL PHP3,695.00
Cleaning
Equipment
PHP
Wilcon 4 PHP 1, 651.20
412. 80
Soap Dispenser
PHP
Wilcon 4 PHP 58,380.00
14, 595. 00
Hand Dryer
PHP
Super Market 4 PHP 3,196.00
799. 00
Toilet tissue
dispenser
TOTAL ₱
63,227.20
82
3.7 Cost Service
Total Cost
Direct Materials
Detergent (250grams)*b 20.30
Fabric Softener (1 cup)*c 15.00
Fabric Freshener (1 cup)*d 15.03
Liquid Bleach( 1 cup)*e 4.20
Water (522L)*g 50.00
Total Direct Material Cost 104.53

Direct Labor
Wash DL allocation *h 75
Total Direct Labor Cost 75
Overhead-Electricity Consumption
Machine Washing(40min)
Machine 1 (.600kwh)*j 4 2.00
Tumble Dryer(20 min)
Dryer1 (4.46kwh)*k 1.00
Pressing (15 min)
Flat Iron (1.258kwh)*l 3.00
Overhead Cost per unit 6.00
Total Cost of Process 185.53
83
Direct Material
Detergent (125grams)*m 20.30
Fabric Softener (1/2cup)*n 15.00
Fabric Freshener (1/2 cup)*o 15.03
Liquid Bleach( 4.20
Water (391.5L)*q 50.00
Total Direct Labor Cost ₱104.53
Direct Labor
Handwash-dry-fold *s 150.00
Total Direct Labor Cost 150.00
Overhead
Tumble Dryer(15 min)
Dryer1 (4.46kwh)*t 1.00
Pressing (15 min)
Flat Iron (1.258kwh)*l 3.00
Total Overhead 4.00
Total Hand washing Cost 258.53
84
3.7.8 Gantt Chart
2020 2021
July Aug Sept Oct Nov Dec Jan
PRE-OPERATING
ACTIVITIES
Conduct Feasibility Study

Site Selection
File Legal and Business
Requirements
Drawing of Articles of
Incorporation
Market Survey
Investment by Shareholders
Construction of Buildings
and Facilities
Installation of Utilities
Purchase of Machines and
Equipment
Purchase of Furniture and
Fixture
Set up Furniture and
Fixture and Equipment
Hiring of Employees
Orientation and Training of
Employees
Preliminary Campaign
Purchasing of Supplies
needed for operation
Formal Business Operation
85
CHAPTER 4
MARKETING ASPECT
This chapter will help to know the capacity of the proposed business. The
marketing aspect will cover the following: business description, industry profile and
analysis, study of demand and supply, marketing plan, market analysis, positioning, and
marketing mix.
4.1 Business Description
General Trias City as a highly urbanized city in Cavite emerged too many
businesses nowadays. It can be seen that numerous schools and establishment are
spotted around the area urging to look for convenience due to their busy time. And this
gives a positive outlook for some businessmen/women who were just started in the
industry to put their investment in certain businesses particularly the Laundry business
in which the field is not that much penetrated.
4.2 Industry Profile and Analysis
General Trias of Cavite is an urbanized city in the Philippines emerged too many
businesses nowadays. It can be seen that numerous schools and establishment are
spotted around the area urging to look for convenience due to their busy time. The
analysis of the laundry industry can be easily divided into two categories due to the
distinct nature of the two kinds of services in this industry concentrate on. First is
Machine washed which is automatically while Hand washing is have step by step
procedure that we use especially those easily takes damage. We also have a Special item
86
like Jean or maong, bedsheet or Towel and comforter. The market analysis all of them
were done separately because the nature and intensity of the demand in both of them are
highly different. Growth is dependent on critical success factors of individual laundry
entities; these include amongst others:
• Capacity
• Affordable pricing to ensure financial sustainability
• Market access: penetration and acquisition of market share
• Focusing on specific niche markets
• There is currently a movement for eco-friendly technology/ processes
The industry features a number of established laundry businesses and these are
growing at a fast pace. The analysis of the laundry industry can be easily divided into
two categories due to the distinct nature of the two kinds of services that cleaning
companies in this industry concentrate on. The first is the commercial Laundry services
serve large institutions that require a constant flow of clean linen, uniforms and other
garments. They serve entities such as hospitals, hotels, and other government
departments. The second is the residential cleaning services include neighbourhood dry
cleaning and laundry service businesses.
4.2.1 Marketing Objectives
• Maintain steady, controlled growth.
• Decrease customer acquisition costs by 2% per quarter.
• Steadily increase market penetration.
87
4.2.2 Marketing Goals
• To provide our customers with a consistent, dependable-when-promised
service.
• To maintain a high standard of workmanship, which produce a good
quality of services.
4.3 Study of Demand and Supply
This group of market will be described their need according to their lifestyle
considering a number of potential influences on buying behavior including the attitudes,
expectations and activities of consumers.
In order to know the population demand for the proposed laundry business for
that area in Manggahan General Trias we used the “slovins” formula in determining the
number of respondents for the online survey questionnaires. We use the actual number
of residents in apartments and boarding houses total 15,636 and the margin of error
would be 5%. Margin of error denotes the allowed probability of committing an error in
selecting a small representative of the population. It is used to calculate an appropriate
sample size from a population.
n = N / (1 + N e2) Where:
N = Population (Target)
E = Margin of Error (5%)
n = Number of needed Respondents
n = 15,636/ [1+(15,636)(0.05)2]
n = 399.97 or 400 respondents
88
4.3.1 Respondent Classification
4.3.1.1 Gender
4.3.1.2 Employee Status
1. What is your current employment status?

0.50%
3.30%
33.10%
53.40%
10.50%
2.80%
Full Time Part Time Laid off/Looking for work Student Full time parent Retired
89
4.3.2 Market Need
The survey says that the needs of the market are of the following factors
enumerated below. Therefore this would be our basis to better achieve customer
satisfaction and they will be able to continue availing the service.
 Price
 Availability of Service
 On time delivery
12. From the choices below, check 3

important factors for a laundry shop.
On-time delivery Price Availability of service

Privacy Easy communication Location
Environment Reputation Reliable staff
90
4.3.3 Demand Analysis
Percentage of those who are willing out of 400 56.9%

Total Population who are willing to avail 228
Estimated no. of loadminimum per week 2
projected demand 456
Table 1 Demand analysis
4.3.4 Supply Analysis
Services Working Estimated Cycle No. of loads Estimated Load Capacity

Hours per Time per load allowed per Capacity Per per day
day Load machines
day
Machine 8 hours 2 hours 4 8 kg 32 kg

Wash
Hand 8 hours 4 Hours 2 5 10
Wash
Table 3 Supply Analysis per Day
Services Working days Loading No. of units/ Total Loading

(d) Capacity Per Hand washer Capacity Per
week Kilo week Kilo
Machine 6 days 192 20 3840
Wash
Hand 6 days 60 2 120
Wash
Total No. 252 3960
of Loads
Table 4 Supply analysis per Week
91
4.3.5 Demand and Supply Gap Analysis
Demand Supply Demand and Supply Gap
456 3960 3504
Demand Analysis projected demand is the estimated kilo of clothes per week that
needs to be catered by our services. Supply analysis, Loading Capacity per week is the
normal operating capacity that the Laundry shop can cater. As seen in table 3, there will
be a gap of 3504 (3960-456) kilos that will never be catered. Hence which is a good
thing, since the demand for our services is higher than what we can give. Therefore the
threats of competitors to rise up in the same area (sharing of market) won’t materially
affect our sales projection.
Market Share Analysis
Every business must determine their market share that will serve as basis of
marketing strategies of the establishment. It will define the extent of market that we need
to satisfy. The following are the list of the services to be offered based on the needs of the
market:
1. Wash-Dry-Press
2. Wash-Dry-Fold
3. Hand washing
92
8. Type of laundry services do you prefer?
Wash-dry-laundry Wash-dry-fold Wash-dry-press
9. What types of laundry detergent are you

currently using?
15% 1%
45%
39%
Powder Liquid Liquid detergent packs Others
93
3.4 How much do you pay your laundry?

45.00%
40.00%
35.00%
30.00%
25.00%
20.00%
15.00%
10.00%
5.00%
0.00%
Php300-400 Php400-500 Php5-above
94
4.4 Marketing Plan
4.4.1 Market Analysis
There are some laundry shops in Cavite and some of them are expensive. The
Laundry Palace aims to offer affordable services to people in municipality of General
Trias and other near cities.
4.4.2. Market Demographic
Demographics can be segmented into several markets that can help the
businesses categorized the needs of its consumers more accurately.
The business intends to offer its services whose age ranges from 18years old to
65years old. The geographical location covers the municipality of General Trias and
other near cities/municipalities around it. Laundry Palace aims to offer its services to
people who want to experience a middle class laundry shop but in affordable price.
Demographic
The municipality of General Trias officially the City of General Trias, is a
1st class city in the province of Cavite, Philippines. It is composed of 33
barangays and according to the 2010 census, it has a population of 243,322 people
in a land area of 81.46 square kilometers.
The Laundry Palace located in Manggahan, General Trias which has
numerous establishments such as subdivisions, apartments, market, mall,
convenience store, restaurants and schools.
95
Topography
The municipality of General Trias and its surrounding area is generally
flat to gently rolling with deeply incised river channels. The drainage pattern is
primarily parallel to sub-parallel while the river system flows northwards of
Manila Bay. Barangay Tejero and Bacao II is the lowest elevation of 8.0 meters
above mean sea level; while the Poblacion is at an elevation of 12.0 meters;
Barangay Manggahan junction of Governor’s Drive at elevation of 114.0 meters.
Southern portion of the municipality in particular to Brgy. Panungyanan has an
elevation of 250 meters and Brgy. Javalera at an elevation of 200 meters above
mean sea level.
Climate
There are two season in General Trias, Cavite, Philippines the rainy
season from the month of June to November and the dry season from the month
of December to May. The temperature in the city when rainy season range from
24 C to 27 C and when dry season the temperature range to 28 C to 21 C.
Slope
General Trias is known as having a flat terrain ranging from 0-3% in the
northern portion while the remaining portion of land in the southern part is hilly
and rolling, ranging from 3 to 40% slope and the rest comprises the steep portion
of the waterways.
96
Cityhood
The municipality of General Trias was converted into a component city of
Cavite on August 2015 during the term of President Benigno Aquino III. The
residents of the majority cites voted to cityhood and the bill came into full effect.
The General Trias became the seventh city in the province and the 145th in the
country.
4.4.3. Market Segmentation
The business intends to target elderly customers who aren’t able to take care of
the washing themselves, to busy working moms who don’t have time to wash the
family’s laundry, to students who don’t have their own washer or dryer at home. Target
markets consists of customers who needs laundry shop in affordable price but good
services. The shop aims to serve all those people in the chosen places in Cavite which is
General Trias.
4.4.3.1. Demographics Segmentation
1. Adolescent (Age around 13 to 17 years old) both male and female.
Most of teenagers nowadays doesn’t want the hard way in everything
including the doing their laundry because it is consuming their time. The laundry
palace offer services and its affordable price for students.
2. Generation Y/ Young Adults (Age around 18 to 30 years old) both
male and female.
Adults are busy on their work and sometimes they don’t have time on
doing their laundry because their tired from work. Laundry Palace makes them
97
relax because the shop will do their laundry and they just need to wait until it’s
done.
3. Generation X/ Adults (Age around 30 to 50 years old) both male
and female.
Laundry Palace also offer services to that adult who has children and need
help to do their laundry. Parents should be focus on their child and Laundry
Palace will do the service laundry
4. Baby Boomers/ seniors (Age around 60 years old and above) both
male and female.
Seniors who can’t do their laundry anymore is also our target market.
Seniors doesn’t need to suffer on doing laundry because laundry palace offer
services that they just bring their garment and the shop will take care of it and just
deliver it to them.
4.4.3.2. Geographic Segmentation
Laundry Palace is located at Brgy. Manggahan City of General Trias,
Cavite Near New Hall Commercial Center.
4.4.3.3. Psychographic Segmentation
Social Class
Laundry Palace is open for anyone not only for middle class or upper class
but for all people who would like to try it. It is very cheap but good services so
anyone can afford it.
Lifestyle
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Shop equipment designed to serve people fast and good service. Customer
need is in the top of the shops priority.
Personality
Shop furniture designed to give customers comfortable and good
ambiance.
4.4.3.4. Behavioral Segmentation
Benefits sought
Some people look for a laundry shop that has good quality services from
washing machines, detergent, and good staff. Laundry Palace offer those quality
but in cheap price.
User Status
The shop aims to attract customers to become regular customers
4.4.4. Market Trends
The current trend in the market is based mostly on the improvement of
technology. Social media also take a big role to promote business and affect the market
trend. Using the internet, people can find the shop easily.
Detergent Quality
The detergent of the shop is a generally inexpensive, but effective laundry
detergent. It cleans laundry very well and has a pleasantly fresh scent.
Machine Quality
The machine of the shop is ensure that is in good condition and well-
functioned to avoid accident.
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4.5 Positioning
Laundry Hub will position itself as a reasonably price laundry shop making
sure that the output will reach its quality standard, clean, and customer centered. It will
strive for open, stable, and good quality relationships with its target market and other
business. The business will try to create an image on the consumer mind which will
create a position of our brand name in the existing market and what’ll lead us to a bright
future.
4.6 Marketing Mix
A marketing mix is simply a model of the most important elements in the
marketing of a business. These are the set of actions, or tactics that the business utilizes
in order to promote its brand to the market.
4.6.1 Promotions
Laundry Palace will be using promotional strategies and advertisements in order
to inform more customers regarding our services. The business will be advertised through
print advertisements like tarpaulins and fliers which will be strategically placed and
distributed in various locations within the vicinity. These will contain information
regarding store hours and location, promos and others deemed relevant. Tarpaulins will
be prominently used during the first few months of operations. Fliers will be distributed
in nearby dormitories, apartments, malls and etc. during the opening week as well as
during implementation of special promos and offers.
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4.6.2 Place
Laundry Palace is located at and also, all services will be distributed from the
location itself. Customers can access the exact location or address of the business by
searching the business’ name via internet. They can also call the number provided on the
fliers and tarpaulins if they opt to pick-up and deliver their clothes.
4.6.3 Pricing
Pricing is a very important aspect of marketing. Laundry Palace will be using
psychological pricing wherein a minor difference in prices is a huge difference for
customers. The business’ pricing strategy aims to give the illusion of that value.
Customers love the feeling of getting a bargain or great value on a service. By creating
this happy response to a sale, customers will return to that business for more.
Standard Services Minimum of: Price
Hand washing (Dry-Fold) 3kg Php69/kg
Hand washing (Dry-Fold-Iron) 3kg Php99/kg
Wash-Dry-Fold 3kg Php59/kg
Wash-Dry-Fold-Iron 3kg Php89/kg
Wash-Dry-Fold-Press 3kg Php99/kg
Barong Tagalog - Php119/kg
Gowns - Php129/kg
Pair of Suit - Php149/kg
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Wash-Dry-Iron- Wash-Dry-
Premium Services Wash-Dry-Fold
Fold Press-Fold
Denim Php69/kg Php119/kg Php139/kg
Thick Jackets/Coats Php69/kg Php129/kg Php149/kg
Bed sheets/Blankets/ Php79/kg Php139/kg Php159/kg
Comforters/Towel/Curtains
IRONING ONLY Minimum of: Price
Thin Clothes 3kg Php59/kg
Thick Clothes 3kg Php79/kg
4.6.4 Services
Laundry Palace will offer a complete range of dry cleaning, laundry care and
management services. These will encompass:
a.Washing
b.Dry cleaning services
c.Ironing/Pressing
d.Delivery services
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CHAPTER V
SOCIO-ECONOMIC ASPECT
This aspect includes the economic condition of the place where the business is
located at. It contains the SWOT Analysis, Corporate Social Responsibility and Social
Desirability.
5.1 Economic Condition
5.1.1 Business in the Philippines
A series of unforeseen events caused an abrupt halt to the Philippines' strong
growth momentum in early 2020. The Philippine economy carried its strong growth
momentum from the second half of 2019 into early 2020 thanks to positive consumer
confidence, robust macroeconomic fundamentals, and an improvement in the external
sector. However, the eruption of Taal Volcano in early January, the spread of the
Coronavirus Disease 2019 (COVID-19) outbreak in the region, and the rise of COVID-19
infection cases in the Philippines in March, forced the economy to a near halt in the latter
part of March due to severe disruptions in manufacturing, agriculture, tourism and
hospitality, construction, and trade. The economy contracted by 0.2 percent year-on-year
in the first quarter of 2020, the first contraction in over two decades, and was a sharp
reversal from the 5.7 percent growth over the same period in 2019. Leading indicators
that track economic activity in real time suggest that the contraction would be even more
severe in the second quarter as most regions of the country entered an enhanced
community quarantine (ECQ) in mid-March.
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5.1.2 General Trias Cavite Economic Condition
General Trias has a total land area of 8,700 hectares, where 5,162 hectares or
59.34 % is devoted to agriculture. The total area is comprised by agricultural, forest park,
agro-industrial and idle or vacant lands. Rice farming is the predominant farming system
followed by fruit trees and vegetable farming consisting of 2,134.35, 90.50 and 82.50
hectares of the land area, respectively. The total agricultural production reached
17,840.83 metric tons. About 79% of this was contributed by rice with a production of
14, 103.61 metric tons, contributing the highest amount of Php 133 million in 2005.
General Trias has a total of 30 cooperatives which are considered vital partners in
development. At present, cooperative strengthening and enhancement is continuously
being carried out in the municipality covering pre-membership education, directorship
training, financial management training and business opportunities training, as part of the
Cooperative Strengthening and Enhancement Program of the Provincial Government.
There is also an Agrarian Reform Community (ARC’s) covering barangays Pasong
Kawayan II and Buenavista established in General Trias in June 1994. Buenavista ARBA
MDC was established as part of DAR’s institutional building, having a total asset of Php
565,360.98. The cooperative is engaged in providing credit to its members as well as in
renting out solar dryers and power tillers. As part of Agrarian Reforrn Infrastructure
Support Project II (ARISP II), the improvement of the Ipilan-Gaerlan farm to market
road in Buenavista – Pasong Kawayan II ARC having a total length of 4,227.98 meters
has been programmed and is currently being implemented.
104
The municipality has been experiencing its full share of rapid land use conversion
and idle lands held for speculative purposes. The conversion of agricultural land to non-
agricultural uses has contributed to the town’s decreasing agricultural production and
threatened the town’s food sufficiency. The high incidence of land banking or the
purchase of large tracts of cheap agricultural lands for the sole purpose of reclassifying
them and developing them into other land uses has further worsen the situation.
The total number of registered commercial establishments in 2005 was 2,579,
posing an 11.79% increase from 2,307 in 2004. Of these, 4.30 percent (111) were
wholesale establishments, 3.96 percent or 102 were real estate while 60 or 2.33 percent
were banking and finance. Retail establishments and service firms are concentrated
mainly in the Poblacion and public market as well as in Barangay Manggahan, San
Francisco and Tejero comprising about 62.27 percent (1,606) and 25.67 percent or 662,
respectively. There were also fifteen (15) registered commercial subdivisions operating
within the subdivision as part of the subdivision amenities that cater the needs of the
homeowners and residents.
The development of industrial parks in the municipality brought about a shift
from an economy focused on agriculture to one focused on industry and real estate
development. This shift gave way to the rise of the financial status of General Trias.
From the four (4) factories operating in the town in 1991, a total of 130 firms came about
in 2005. Eighty five percent (85%) of these are located in five (5) major industrial estates
with a land area of 421 hectares. Among the 130 industrial firms, 20 are found outside
the industrial zone, five (5) outside the special zone at the Gateway Business Park, 32 in
105
the New Cavite Industrial City, 18 in side the special zone at the Gateway Business Park
and 55 in the Cavite Export Processing Zone , Phase 4 along Barangays Bacao and
Tejero. However, due to the economic crisis experienced all over the country, 22
factories have closed or were temporarily shut down, hence a total of 109 factories are
still operating in full blast within the municipality.
Data gathered reveal that there is a total of about 136.33 kilometers of road in the
municipality, 29.11 kms. of which are national, 15.85 kms provincial, 4.59 kms.
municipal and 65.96 kms barangay roads. All national, provincial and municipal roads
are of the all-weather type as these are paved with either concrete or asphalt. However,
more than 43 kilometers or 33 % of barangay roads remained unpaved. Moreover,
General Trias is one of the municipalities composing the CALA area and is one of those
to be benefited by the CALA road projects. The proposed East-West roads namely the
Tanza-Muntinlupa-and Calibuyo-San Pedro roads will greatly augment the present
transport network of the town. The construction of the laterals will improve intra-
municipal accessibility as well as provide alternative linkages to other areas particularly
Metro Manila.
The industrial estates are served by independent level III systems operated and
maintained by the industrial estates operators. Deep wells are tapped to supply the water
requirements of the industries. The total allowed extraction rate is around 174.60 liters
per second or about 15.083 cubic meters per day.
With the increasing population and the considerable growth of commercial and
industrial establishments in the municipality, solid waste management would continue to
106
pose serious problems if no appropriate action is taken. The local government should
identify and develop a sufficient landfill that would cater to the bulging wastes generated
by the municipality.
General Trias has visibly showed its endeavor in implementing an efficient and
effective governance and public service as well as in providing basic services and
facilities to its constituents. Besides, it turned out to be an effective counterpart of the
national government in achieving sustainable growth and development through the
consolidated efforts of the local government officials, barangay officials, department
heads, and other non-government agencies. Despite economic crisis, it is noted that RPT
collection has more than doubled from a mere P 39.1 million in 2004 to P 83.5 million in
2005. Likewise, business tax collections have even increased by 34.34 %. It is hoped that
this trend will continue and business conditions will improve in order for the municipality
to be able to increase its tax collections efforts to expand its revenue base.
5.2 Social Desirability
The primary objective of this study is to determine the feasibility and viability of
a proposed plan to establish Laundry shop in General Trias, Cavite that will cater
customers from the municipality. This study will be benefits for the community.
5.2.1 Personnel and Staff
Personnel and staff have a big role on the shop. They serve the customers so it is
important make sure that they are well oriented and trained before their duties because
they are the responsible for business operation.
107
Laundry Palace will be also aware for the employees diversity, health, benefits,
and work condition. The shop will conduct seminar and team building annually to
motivate and guide all staffs.
5.2.2 Community
Community has a big part on the business operations. With that, it is necessary for
the business to build a relationship within the community.
• The shop will hire personnel from community.
• Sponsor some local events.
• Promote local tourism
5.2.3 Skills Development
The Laundry Palace aims to have a continuous improvement so the shop will be
known locally. To achieve that, the shop will accept suggestions from customers that can
help the employees to develop. The shop will also conduct trainings and seminars
through professional association.
Social Desirability
5.2.4 Suppliers
A supplier is a business or an individual who provides other business with goods
or services. They are an important source of information, advice and trade credit. It is
important for a business to have a good relationship with their suppliers because;
 Price  Trade credit
 Lead time  Loyalty
108
5.2.5 Political and Economic Contributions and their Revenues
As a Filipino citizen, the owners of the business will pay their tax liabilities
mandated by the law of our country. Tax will help the government generate funds for the
improvement and betterment of our country.
The proposed laundry business, “Laundry Hub” will bring satisfaction to the
customers who are looking for a laundry shop that will provide and cater goods and
services of cleaning their clothes at a reasonable price. The business will help the
customers to maximize their time for other work and serve comfort to them. It will also
benefit the economy through providing jobs to every individual especially within the
resident of the covered area.
5.2.6 Environmental Accountability
Environmental impact of cleaning agents is the aftermath of chemicals contained
in the products. We can’t refuse the fact that our environment is the first distressed by
what we are doing especially when it associate upgrading our works through the help of
technology. Simple things like using a vehicle can contribute or rather give impact to our
environment.
Our laundry business “Laundry Hub” is aware of its harm to the environment like
lots of fillers used in powder detergents are poured in drains causing wastage of useful
products like common salt / washing soda and choking of drain / sewerage system.
Ingredients of detergents like sodium sulphate can wreak havoc on septic system.
Synthetic detergents and our laundry practices are adding to our ground level water
pollution.
109
Since the proposed business have to make sure that it will not cause any harm to
the humans and environment as well, it has to make sure to treat every water it throws.
The water treatment will use filtration system for elimination of contaminants by
chemical and physical bonding. The business will make this process cost friendly and
more efficient.
5.3 SWOT Analysis
SWOT analysis is a compilation of the business’ strengths, weaknesses,
opportunities and threats. Its primary objective is to help the business develop a full
awareness of all the factors involved in making a business decision.
STRENGTHS WEAKNESSES
 Accessible location  Has only one branch

 Satisfaction  Parking Areas
 Employees  Competition
 Good communication skills
 Free WI-FI hotspot within the
area
 Competitive
 Delivery Services
 Entertainment
OPPORTUNITIES THREATS
 Online Advertising  Natural Calamities

 Growing Industry  Future Competitor
 Consistent Market Demand  Availability of Supplies
 Availability of Advanced  Seasonal Market Demand
Technology
110
5.3.1Strength
Accessible Location
It’s easy for the customers to locate it or to get into it since the location is
very accessible.
Satisfaction
We are looking forward for our business to grow sustainably that’s why
we make sure that the customers are happy by attaining the highest level of
customer satisfaction.
Employees
Good communication skills and well-trained staff/employees in order to
ensure optimum customer service.
Free WI-FI hotspot within the area
Most of the people nowadays, lives behind the screens of their
phones/gadgets, it is the reason why our business offers a free WI-FI to the
customers. It is also a one way to tap into their patience while waiting for their
laundry to be done in case they opt to drop off their clothes in the shop.
Competitive
We are trying to compete with other laundry shops which already exist for
the longest time. We also understand the competition and the nature of business.
Delivery Services
We provide Door To Door service upon customer’s request.
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Entertainment
Aside from Free WI-FI, we also provide a big screen on our lobby in order
for our customers to be entertained while they are waiting for their laundry to be done.
5.3.2 Weaknesses
Has only one branch
Our shop is not accessible to people who resides far from our location.
Parking Areas
We only have a limited parking space for our customers who have their
own services.
Competitions
We consider competition as one of our weaknesses although there is a
significant differentiation between the competitors.
5.3.3 Opportunities
Online Advertising
Most of the people in today’s generation are into technology. Through the
help of online advertisements, the potential for success is huge.
Growing Industry
Participation in a steadily growing industry
Consistent Market Demand
A constant and consistent market demand because given the fact that
everyone has dirty clothes.
Availability of Advanced Technology
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The availability of advanced technology in the form of industrial washing
machines and dryers will be an opportunity for our business.
5.3.4 Threats
Natural Calamities
Fortuitous events such as earthquakes, epidemics and other diseases may
impede our business operations.
Future Competitor
Future / potential competition from a large franchised business
Availability of Supplies
There is a threat from suppliers as they may not always have the necessary
consumables required to render laundry services.
Seasonal Market Demand
A somewhat seasonal market demand due to many customers (residents)
leaving during the public holiday or festive seasons.
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Legal and Taxation Aspects

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LYCEUM OF THE PHILIPPINES UNIVERSITY

LEGAL AND TAXATION ASPECTS

and set up and the taxes of the business entity.

A business to be set up must have compliance to every legal requirements

mandated by the corresponding government agencies. It allows the business to avoid

legal issues regarding the business structure in the future.

requirements needed. Articles of incorporation, by-laws and other documentary

requirements are likewise shown.

1.1.1 Securities and Exchange Commission (SEC)

Investors who wish to set up corporations. Associations or partnerships in the

Increase/Decrease of authorized capital stock, increase of foreign equity, dissolution).

As stated in the Securities Regulation Code, Presidential Decree No.902-A, the

the Security Regulation Code.

sheet, articles of Incorporation and its By-Laws/articles of partnership and certificate of

SEC. Documentary requirements vary depending on the type of company formation.

Process of registration of Business in Security and Exchange Commission:

at SEC office in Mandaluyong

SEC Name Verification Unit – SEC office in Mandaluyong

3. Preparation, signing, and notarization the following:

3. Treasurer’s Affidavit; and

4. Joint affidavit of two incorporators undertaking to change corporate name

immediately upon receipt of notice or directive from the Securities and

Exchange Commission that another corporation, partnership, or person has

or contrary to public morals, good customs or public policy. (Not required

if the Articles of Incorporation have a provision on this Commitment)

4. Submission of notarized documents to SEC office in Mandaluyong City

5. Claiming of SEC Certificate of Registration

1.1.2 Bureau of Internal Revenue (BIR)

Every corporation Philippines is required to pay taxes to contribute to the

Number (TIN) is part of the business registration in Philippines.

BIR is a meticulous Philippines business registration because it involves paying

law, no corporation Philippines is exempted from paying taxes and registration is

Process of Registration to BIR:

 Go to the Regional District Office (RDO) where the business is located

 Fill-up registration form (Regional District Office) as follows:

 Submit completed registration form together with the following:

o Certificate of Registration from SEC

o Business Permit from the Mayor’s Office

o Proof of address such as Contract of Lease (if rented) or Certificate of

Land Title if (owned)

o Valid IDs, if applicable

(BIR Form 200), if applicable

 Registration of books of accounts and receipts/invoices

 Claiming of certificate of Registration (BIR Form 2303)

1.1.3 Local Government Units

clearance, the sangguniang barangay may impose a reasonable fee.”

or municipality may issue the said license or permit.

Process of acquiring Barangay Clearance and Mayor’s Permit:

1.1.3.1 Barangay Clearance

o Go to the barangay where the business is located to secure and fill-up

o Submit the completed application form together with the following:

 Certificate of Business Registration from SEC

 Two (2) valid IDs

 Proof of address such as Contract of Lease (if rented) or Certificate

of Land Title (if owned)

1.1.3.2 Mayor’s permit

o Submit the completed application form together with the following

 Certificate of Business Registration from SEC

 Barangay Clearance Certificate

 Two (2) valid IDs

 Proof of address such as Contract of Lease (if rented) or Certificate

of Land Title (if owned)

 SEC Registration (for incorporation)

 Occupancy Permit of the building where the business will be