SLA´S CNOC

CLARO EMPRESAS – SERVICIOS CORPORATIVOS

Corporaciones
Categoría Producto Zonas
% disponibilidad mensual Horas mes Disponibilidad / mes[h] Indisponibilidad / mes[h] Penalización
100.000% 98.889% 720.00 720.00 712.00 0.00 8.00 0.0%
98.888% 97.778% 720.00 711.99 704.00 8.01 16.00 5.0%
97.776% 96.944% 720.00 703.99 698.00 16.01 22.00 10.0%
Urbana
96.943% 96.111% 720.00 697.99 692.00 22.01 28.00 15.0%
96.110% 95.556% 720.00 691.99 688.00 28.01 32.00 20.0%
< 95.556% 720.00 < 688.00 > 32.00 25.0%
100.000% 98.333% 720.00 720.00 708.00 0.00 12.00 0.0%
98.332% 96.667% 720.00 707.99 696.00 12.01 24.00 5.0%
Enlaces de Datos e
96.665% 95.417% 720.00 695.99 687.00 24.01 33.00 10.0%
Internet Dedicado - sin Rural
95.415% 94.167% 720.00 686.99 678.00 33.01 42.00 15.0%
redundancia
94.165% 93.333% 720.00 677.99 672.00 42.01 48.00 20.0%
< 93.333% 720.00 < 672.00 > 48.00 25.0%
100.000% 96.667% 720.00 720.00 696.00 0.00 24.00 0.0%
96.665% 93.333% 720.00 695.99 672.00 24.01 48.00 5.0%
93.332% 90.833% 720.00 671.99 654.00 48.01 66.00 10.0%
Especial
90.832% 88.333% 720.00 653.99 636.00 66.01 84.00 15.0%
88.332% 86.667% 720.00 635.99 624.00 84.01 96.00 20.0%
< 86.667% 720.00 < 624.00 > 96.00 25.0%
100.000% 99.444% 720.00 720.00 716.00 0.00 4.00 0.0%
99.443% 98.889% 720.00 715.99 712.00 4.01 8.00 5.0%
Enlaces de Datos e
98.888% 98.472% 720.00 711.99 709.00 8.01 11.00 10.0%
Internet Dedicado - Urbana
98.471% 98.056% 720.00 708.99 706.00 11.01 14.00 15.0%
redundancia última milla
98.054% 97.778% 720.00 705.99 704.00 14.01 16.00 20.0%
< 97.778% 720.00 < 704.00 > 16.00 25.0%
Conectividad
100.000% 99.722% 720.00 720.00 718.00 0.00 2.00 0.0%
99.721% 99.444% 720.00 717.99 716.00 2.01 4.00 5.0%
Enlaces de Datos e
99.443% 99.236% 720.00 715.99 714.50 4.01 5.50 10.0%
Internet Dedicado - Urbana
99.235% 99.028% 720.00 714.49 713.00 5.51 7.00 15.0%
redundancia nodos
99.026% 98.889% 720.00 712.99 712.00 7.01 8.00 20.0%
< 98.889% 720.00 < 712.00 > 8.00 25.0%
100.000% 98.889% 720.00 720.00 712.00 0.00 8.00 0.0%
Enlace de Datos 98.888% 97.778% 720.00 711.99 704.00 8.01 16.00 5.0%
Internacional (RPVI) - sin Intl. 97.776% 96.944% 720.00 703.99 698.00 16.01 22.00 10.0%
redundancia
Urbana
96.943% 96.111% 720.00 697.99 692.00 22.01 28.00 15.0%
96.110% 95.556% 720.00 691.99 688.00 28.01 32.00 20.0%
< 95.556% 720.00 < 688.00 > 32.00 25.0%
100.000% 98.333% 720.00 720.00 708.00 0.00 12.00 0.0%
Enlace de Datos
Internacional (RPVI) - Intl. 98.332% 96.667% 720.00 707.99 696.00 12.01 24.00 5.0%
Telefonía
redundancia IP / milla
última 96.665% 95.417% 720.00 695.99 687.00 24.01 33.00 10.0%
Telefonía Fija Rural
Empresarial 95.415% 94.167% 720.00 686.99 678.00 33.01 42.00 15.0%
94.165% 93.333% 720.00 677.99 672.00 42.01 48.00 20.0%
< 93.333% 720.00 < 672.00 > 48.00 25.0%
Enlace de Datos 100.000% 96.667% 720.00 720.00 696.00 0.00 24.00 0.0%
Internacional (RPVI) - Intl.
96.665% 93.333% 720.00 695.99 672.00 24.01 48.00 5.0%
redundancia nodos
93.332% 90.833% 720.00 671.99 654.00 48.01 66.00 10.0%
Especial
90.832% 88.333% 720.00 653.99 636.00 66.01 84.00 15.0%
88.332% 86.667% 720.00 635.99 624.00 84.01 96.00 20.0%
< 86.667% 720.00 < 624.00 > 96.00 25.0%
100.000% 98.889% 720.00 720.00 712.00 0.00 8.00 0.0%
98.888% 97.778% 720.00 711.99 704.00 8.01 16.00 5.0%
97.776% 96.944% 720.00 703.99 698.00 16.01 22.00 10.0%
Urbana
96.943% 96.111% 720.00 697.99 692.00 22.01 28.00 15.0%
96.110% 95.556% 720.00 691.99 688.00 28.01 32.00 20.0%
< 95.556% 720.00 < 688.00 > 32.00 25.0%
100.000% 98.333% 720.00 720.00 708.00 0.00 12.00 0.0%
98.332% 96.667% 720.00 707.99 696.00 12.01 24.00 5.0%
Soluciones Claro /
96.665% 95.417% 720.00 695.99 687.00 24.01 33.00 10.0%
Servicios Claro WiFi Rural
95.415% 94.167% 720.00 686.99 678.00 33.01 42.00 15.0%
Administrados
94.165% 93.333% 720.00 677.99 672.00 42.01 48.00 20.0%
< 93.333% 720.00 < 672.00 > 48.00 25.0%
100.000% 96.667% 720.00 720.00 696.00 0.00 24.00 0.0%
96.665% 93.333% 720.00 695.99 672.00 24.01 48.00 5.0%
93.332% 90.833% 720.00 671.99 654.00 48.01 66.00 10.0%
Especial
90.832% 88.333% 720.00 653.99 636.00 66.01 84.00 15.0%
88.332% 86.667% 720.00 635.99 624.00 84.01 96.00 20.0%
< 86.667% 720.00 < 624.00 > 96.00 25.0%
SLA´S CNOC
CLARO EMPRESAS – SERVICIOS CORPORATIVOS

Corporaciones
Categoría Producto Zonas
% disponibilidad mensual Horas mes Disponibilidad / mes[h] Indisponibilidad / mes[h] Penalización

100.000% 98.889% 720.00 720.00 712.00 0.00 8.00 0.0%

98.888% 97.778% 720.00 711.99 704.00 8.01 16.00 5.0%
97.776% 96.944% 720.00 703.99 698.00 16.01 22.00 10.0%
Urbana
96.943% 96.111% 720.00 697.99 692.00 22.01 28.00 15.0%
96.110% 95.556% 720.00 691.99 688.00 28.01 32.00 20.0%
< 95.556% 720.00 < 688.00 > 32.00 25.0%
100.000% 98.333% 720.00 720.00 708.00 0.00 12.00 0.0%
98.332% 96.667% 720.00 707.99 696.00 12.01 24.00 5.0%
96.665% 95.417% 720.00 695.99 687.00 24.01 33.00 10.0%
TV Claro TV Corporaciones Rural
95.415% 94.167% 720.00 686.99 678.00 33.01 42.00 15.0%
94.165% 93.333% 720.00 677.99 672.00 42.01 48.00 20.0%
< 93.333% 720.00 < 672.00 > 48.00 25.0%
100.000% 96.667% 720.00 720.00 696.00 0.00 24.00 0.0%
96.665% 93.333% 720.00 695.99 672.00 24.01 48.00 5.0%
93.332% 90.833% 720.00 671.99 654.00 48.01 66.00 10.0%
Especial
90.832% 88.333% 720.00 653.99 636.00 66.01 84.00 15.0%
88.332% 86.667% 720.00 635.99 624.00 84.01 96.00 20.0%
< 86.667% 720.00 < 624.00 > 96.00 25.0%
100.000% 98.611% 720.00 720.00 710.00 0.00 10.00 0.0%
98.610% 97.222% 720.00 709.99 700.00 10.01 20.00 5.0%
97.221% 96.181% 720.00 699.99 692.50 20.01 27.50 10.0%
Urbana
96.179% 95.139% 720.00 692.49 685.00 27.51 35.00 15.0%
95.138% 94.444% 720.00 684.99 680.00 35.01 40.00 20.0%
< 94.444% 720.00 < 680.00 > 40.00 25.0%
100.000% 98.056% 720.00 720.00 706.00 0.00 14.00 0.0%
98.054% 96.111% 720.00 705.99 692.00 14.01 28.00 5.0%
Paquete Empresa e 96.110% 94.653% 720.00 691.99 681.50 28.01 38.50 10.0%
Paquetes Rural
Internet Empresarial 94.651% 93.194% 720.00 681.49 671.00 38.51 49.00 15.0%
93.193% 92.222% 720.00 670.99 664.00 49.01 56.00 20.0%
< 92.222% 720.00 < 664.00 > 56.00 25.0%
100.000% 96.389% 720.00 720.00 694.00 0.00 26.00 0.0%
96.388% 92.778% 720.00 693.99 668.00 26.01 52.00 5.0%
92.776% 90.069% 720.00 667.99 648.50 52.01 71.50 10.0%
Especial
90.068% 87.361% 720.00 648.49 629.00 71.51 91.00 15.0%
87.360% 85.556% 720.00 628.99 616.00 91.01 104.00 20.0%
< 85.556% 720.00 < 616.00 > 104.00 25.0%

NOTA: Las penalizaciones no aplican para clientes Claro Empresas (PYME).