AVAYA IP Office J179 Desk phone

User Guide

Copyright © Illation (Pty) Ltd

The copyrighted products, product concepts, designs and design methods contained or described in this work are confidential.

This work, either in whole or in part, may not be copied, reproduced or disclosed to others or used for purposes

Other than that for which it is supplied, without the prior written consent of Illation (Pty) Ltd,

Or if any part hereof is furnished by virtue of a contract with a third party, as expressly authorised under that contract.
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TABLE OF CONTENTS

1. INTRODUCTION TO AVAYA J179 SIP PHONE ................................................................................. 4

1.1 Physical Layout of Phone he Phone .............................................................................................. 5

1.2 Connection Jacks ............................................................................................................................. 8

1.3 Phone Icons and Navigation .......................................................................................................... 9

2. GETTING STARTED.......................................................................................................................... 13

2.1 Log In to the Desk Phone ............................................................................................................. 13

2.2 Log Out of the Desk Phone .......................................................................................................... 14

2.3 Locking and Unlocking your Phone ............................................................................................. 15

3. HEADSET / HANDS-FREE OPERATION ........................................................................................... 17

4. OUTGOING CALLS .......................................................................................................................... 18

4.1 Making a Call ................................................................................................................................. 18

4.2 Making a Call Using an Authorisation Code ............................................................................... 18

4.3 Making a Call using Speed Dial .................................................................................................... 20

5. INCOMING CALLS........................................................................................................................... 21

5.1 Answering a Call ............................................................................................................................ 21

5.2 Answering a Second Call .............................................................................................................. 21

5.3 Hold a Call...................................................................................................................................... 22

5.4 Ignore a Call................................................................................................................................... 23

6. TRANSFER A CALL .......................................................................................................................... 24

6.1 Attended Transfer ......................................................................................................................... 24

6.2 Unattended Transfer .................................................................................................................... 24

6.3 Returning to Original Caller whilst in Transfer ........................................................................... 25

7. REDIALLING A NUMBER ................................................................................................................ 28

7.1 Select the Redial Mode ................................................................................................................. 28

7.2 Redial using Open Call Log Mode ................................................................................................ 29

7.3 Redial using Last Dialled Mode .................................................................................................... 30

8. MUTE A CALL .................................................................................................................................. 30

9. CALL HISTORY ................................................................................................................................ 31

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 9.1 View Call History ........................................................................................................................... 31

9.2 Clearing All Call History Entries.................................................................................................... 33

10. CONTACTS/DIRECTORY ................................................................................................................. 35

10.1 Making a Call from the Directory................................................................................................. 35

10.2 Adding a New Contact .................................................................................................................. 36

11. CALL FEATURES .............................................................................................................................. 39

11.1 Conference Call ............................................................................................................................. 39

11.2 Call Pickup ..................................................................................................................................... 40

11.3 Call Pickup with Configured Button ............................................................................................ 41

11.4 Call Forward .................................................................................................................................. 43

11.5 Call Back......................................................................................................................................... 49

12. RECEIVING YOUR MESSAGES AND LOGGING INTO VOICE MAIL ............................................... 50

13. CUSTOMISATION............................................................................................................................ 51

13.1 Change Phone Screen Settings .................................................................................................... 51

14. MANAGER/ PERSONAL ASSISTANT SETUP ................................................................................... 53

14.1 Setup of Manager Phone ............................................................................................................. 53

14.2 Setup of Personal Assistant’s Phone ........................................................................................... 54

14.3 Transfer to Manager ..................................................................................................................... 54

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1. INTRODUCTION TO AVAYA J179 SIP PHONE

The Avaya J179 IP Phone is a SIP-based phone, intended to be used for business communications.

The phone supports eight call appearances with four lines of call display. The phone can support

up to three button modules, and each button module supports 24 call appearances.

The Avaya J179 IP Phone has a colour display.

Physical specifications

• Eight call appearances

• A 128 x 32 pixels graphical LCD

• Four softkeys

• Dual 10/100/1000 network ports

• Optional 5V DC Power support

• GSPPOE power adapter support

• Magnetic Hook Switch

• Up to three button module support

Navigation tips

When navigating through the options and features on your desk phone display, use the navigation

arrows to scroll and buttons to select lines or options.

The desk phone displays navigation icons ( ) on the phone display to indicate that you can

scroll to more options or information. Use the right and left navigation buttons to move between

the Phone screen and Features list, or the Features list and the System Numbers list.

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1.1 Physical Layout of Phone the Phone

No. Name Description

1 Beacon LED Displays a red light for the following visual alerts:
• Incoming call

• Voice mail and messages

2 Phone display Displays two areas:
1. Top Bar: It is always visible, and displays
communication status, time and date, and
device status.
2. Application area displays the following:

• Application header: It displays the context

specific application title, and one or more
subtitles. The header is always empty on the
Phone screen.
• Application content area: It displays menus, lists,
pop-up windows, images, or other application
content.
• Softkey labels area: It displays labels with

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 information about the state of the Soft Keys
button.

3 Line Keys Used to select the corresponding rows. Each line key
has a LED that displays the following visual alerts:
• Red light: Disabled features.

• Green light: Incoming call and enabled features.

• Red and Green light: Phone is off-hook.

4 Soft Keys
5, 7 Navigation cluster
Used to select the corresponding label of
context-specific actions.
With the Help soft key, you can view a short description
of the features available on your phone. The
administrator must activate the Help feature.
Used to navigate on the phone screen.
• Up and Down arrow keys: To scroll up and down.

• Right and Left arrow keys: To move cursor in the

text input field, and to toggle values in the
selection fields.
• OK button: To select the action assigned to the first soft
key.
11 Voicemail Used to dial the configured voice mail number to
receive a voice message.
12 Headset Used to toggle your call from the speaker to headset.
13 Speaker Used to turn on the speaker.
14 Volume Used to adjust volume of a handset, speaker, or
ringtone.
• (+) : To increases the volume.

• (-): To decrease the volume.

15 Mute Button Used to mute and unmute the outgoing audio.

Application keys provide direct access to the corresponding applications.

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 No. Name Description
6 Phone key Displays the phone screen.
8 Main Menu Displays a list of options, such as Features,
Applications, Settings, and Network Information.
9 Contacts Displays the entries in your contact list.
10 Recents Displays all call history list.

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1.2 Connection Jacks

The following image illustrates the connection jacks that are present on the back panel of Avaya

J179 IP Phone.

The image schematically describes which device to connect to which jack.

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1.3 Phone Icons and Navigation

The following table lists the icons for Avaya J169 IP Phone and Avaya J179 IP Phone. The icons

are similar for both the phones, except Avaya J179 IP Phone displays the icons in colour

Icon Description
Microphone is muted.

Missed call on your phone.

Incoming call; indicates you have answered this call.

Outgoing call; indicates you have made this call.

The phone has activated the EC500 feature.

Incoming call alert.

Call is active.

Call is on hold.

Conference is active.

Conference is on hold.

Use the Right or Left navigation arrow to see more pages/screens/

options.
Pressing - on the Volume button continuously causes the volume to

turn off. To reinstate volume, press + on the Volume button.

Description

Team icon indicating this team member is available.

Team icon indicating this team member is busy on a call and

unavailable.
Team icon indicating this team member is not on a call, but is

forwarding incoming calls.

Team icon indicating this team member is busy on a call and is

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 Icon Description
forwarding incoming calls.

Indicates that the phone is not connected to the session manager and

is operating in "failover" mode. Some features might not be available

or work correctly. See the topic Limited access during failover for

information.

If the appearance line displays the icon, the icon indicates that the

phone has encountered a failure and has preserved the media session

until the near user hangs up. Icon also indicates non-AST mode.

You have designated this contact or feature as a "favorite."

The icon shown applies to the phones with color display. The EC500
feature is on.
The icon shown applies to the phones with color display. The Send All

Calls feature is on.

Indicates that the call is using a wideband codec for excellent voice
quality.
Indicates a low network performance or presence of local network

issues that might result in lower call quality.

Indicates that the user enabled the LNCC feature.

User can control the number of concurrent incoming calls by using the

Limit Number of Concurrent Calls (LNCC) feature that changes the

Multiple Call Appearance phone to a Single Call Appearance phone. If

the user receives an incoming call when the LNCC feature is active and

the user is already on a call, the caller gets the busy tone.

Indicates that the SLA Mon™ agent has taken control of the phone.

Indicates that the call is being recorded for SLA Mon™.

Indicates that the end to end call is secured.

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Call History Icons

The following table lists the icons for Avaya J169 IP Phone and Avaya J179 IP Phone. The icons

are similar for both the phones, except Avaya J169 IP Phone displays the icons in grayscale and

Avaya J179 IP Phone in colour.

Icon Description
Missed call; indicates you did not answer this call or had

forwarded the call to voice mail.

Incoming call; indicates you have answered this call.

Outgoing call; indicates you have made this call.

Indicates the number of bridged calls.

Presence Icons

The following table lists the icons for Avaya J169 IP Phone and Avaya J179 IP Phone. The icons

are similar for both the phones, except Avaya J169 IP Phone displays the icons in grayscale and

Avaya J179 IP Phone in colour.

Icon Name Description

Available User is available and can communicate.

On a call User is on a call.

Busy User is busy.

Away User is away from the phone.

Do not Disturb User does not want to communicate.

Out of Out of Office: User is out from the office.

Office/Offline
Offline: User wants to appear invisible.
Unknown The presence status of the user is unknown or

the phone is not registered.

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Main Menu

Name Description
Options & Settings To change your call settings, personalize button

labels, adjust brightness and contrast, select

your ringing pattern, set up favorites, assign

speed dial entries, and more.

My Presence To change your presence status.

Browser To access additional web-based applications. If

your administrator did not configure the browser

option for your phone, your phone does not

display the browser option.

Network Information To check phone settings or network settings.

Log Out To sign off the phone, to protect your settings, or

to let another user to log in.

Administration To access administration settings.

About Avaya To display the phone software version.

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2. GETTING STARTED
Before you begin have the following ready;

• Extension Number

• Password

2.1 Log In to the Desk Phone

Steps Screen

Screen shows 8131: Not Logged In.

1. Press the softkey “Login”

2. Enter your extension e.g. 8131

3. Press Next or OK or #.

4. Enter the Security Pin that your

administrator assigned to you.

5. Press Done or OK or #.

You have successfully Logged In.

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2.2 Log Out of the Desk Phone

Steps Screen

To Log Out:

1. Press the softkey “Features”.

2. Scroll down until Phone User is

highlighted.

3. Press the softkey “Select”

4. Scroll down until Logout is

highlighted.

5. Press the softkey “Select”

You have successfully Logged out.

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2.3 Locking and Unlocking your Phone

Locking your phone when it is idle prevents it from being used to make a call, with the exception of

an emergency call. When locked, a padlock symbol displays and the only actions you can take are to

receive calls, make an emergency call, or unlock the phone. Locking your phone does not log it out;

you are still logged in but must enter your login password when you unlock the phone. If you press a

button that is not allowed on a locked phone, an error is displayed with a beep.

Steps Screen

To lock your phone;

1. From the main screen, press the

softkey “Features”

2. Scroll down until Phone User is

highlighted.

3. Press the softkey “Select”

4. Scroll down until “Lock” is

highlighted.

5. Press the softkey “Select”

Phone is Locked.

To Unlock the Phone.

Press the softkey “Unlock”

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 Steps Screen

Enter your Security Pin.

Press the softkey “Done”

Phone is unlocked.

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3. HEADSET / HANDS-FREE OPERATION
Steps Screen

To answer a call using a headset:

1. Press the HEADSET button.

To end a headset call:

2. Press the HEADSET button.

If the other party ends the call, the HEADSET

button remains active. Press the button to

end the headset usage.

To switch from the headset to the handset:

3. Lift the Handset.

To switch to hands-free from the headset:

4. Press the SPEAKER button.

Replace the handset.

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4. OUTGOING CALLS
4.1 Making a Call

This is used to dial the number you would like to make a call to.

NOTE: Depending on your System Configuration – you might need to add “0” for an outgoing line before

the digits is dialled for the outgoing number.

Steps Screen

The make a call

Do one of the following;

1. Lift the handset, or press

Speaker or Headset (if

applicable) or a line button

for an available line.

2. Dial the number you want

to call.

4.2 Making a Call Using an Authorisation Code

NOTE: Depending on your System Configuration – you might need to add “0” for an outgoing line before

the digits is dialled for the outgoing number.

Steps Screen

1. Lift the handset.

OR
2. Press Speaker.

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 Steps Screen

OR
3. Start dialing the number.

Display prompts to enter Authorisation

Code, and an audible alert is heard.

4. Enter your personal Auth Code.

5. Press #.

Your number is dialled.

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4.3 Making a Call using Speed Dial

When speed dial is used it is overrides the barring of the phone. There are two lists of Speed dial’s

configured;

• Mediclinic Global Speed dial list = *6 (000 – 999)

This is general numbers shared by more than one Hospital/Clinic

• Mediclinic Site Specific Speed dial list = *5 (000 - 999)

This list is specific to each Hospital/Clinic and will vary from site to site

Steps Screen

1. Dial the speed list number e.g. *5

2. Dial the speed access e.g. 002

The speed dial number *5002 is dialled.

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5. INCOMING CALLS
5.1 Answering a Call

Use this procedure to answer a call. When you receive a call, the phone does the following:

• Generates audio visual alerts.

• Displays the name or number of the incoming call.

Steps Screen

To answer the call follow one of the steps

below:

1. Pick up the Hand Set,

OR

2. Press the Call Appearance Button.

OR

3. Press Speaker, OK, or Answer to

answer the call using the

speakerphone.

The incoming call is answered.

5.2 Answering a Second Call

You phone lets you handle multiple calls at the same time. Whilst you can only have one call

connected (talking) at any time, you can have other calls on hold.

Each current call and any new alerting calls will appear on one of the phone's appearance buttons.

The system doesn't treat you as busy to further calls until all your available call appearance buttons

are in use.

Steps Screen

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 Steps Screen
To answer the waiting call:

1. Press the flashing call appearance

button indicating the waiting call.

2. The new call is answered and your

existing call is automatically put on

hold.

3. You can switch between calls by

pressing the appearance button of

the call to which you want to speak.

5.3 Hold a Call

Steps Screen

You must be connected to a call:

1. Press the softkey “Hold”

To retrieve a call from hold.

2. Press the Call Appearance Button of

the held call to retrieve the call.

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5.4 Ignore a Call

When you ignore a call, the phone does not disconnect the call. If you ignore a call while you are

on a call, you can still use the Call appearance button to answer the call.

Steps Screen

Your phone is presented with a call, but you

want to ignore it.

1. Press the softkey “Ignore”

The phone turns off the audio alert, but it is

still ringing at the phone.

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6. TRANSFER A CALL
6.1 Attended Transfer

An attended transfer is when you transfer an active call to another desk phone number after

announcing the call transfer.

Steps Screen

You must be connected to a call:

1. Press the softkey “Transfer”

2. Dial the number.

Once the caller answers the phone inform

the caller about the caller you are about to

transfer.

3. Press the softkey “Complete”

6.2 Unattended Transfer

An unattended transfer is when you transfer an active call to another desk phone without announcing

the transferred call.

Steps Screen

You must be connected to a call:

1. Press softkey “Transfer”

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 Steps Screen

2. Dial the number.

3. Press softkey “Complete”

Note: Unanswered transfers might return to your desk phone as a recalled transfer. In this case, you

hear a priority ring and see the display message Returnnext to the call.

6.3 Returning to Original Caller whilst in Transfer

An unattended transfer is when you transfer an active call without establishing a call with the call

transfer recipient.

Steps Screen

While on the first call;

1. Press the softkey “Transfer”

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 Steps Screen

2. Dial the number to which you want to

transfer the call.

The first call is put on hold, and the recipient’s

phone starts ringing.

3. Press the softkey “Cancel”

It will cancel the extension number dialled

and re-connect you automatically to the

original caller.

4. Press the softkey “Drop”

It will cancel the extension number dialled but

allows you to try another extension without

being re-connected to the original caller.

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 Steps Screen

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7. REDIALLING A NUMBER
There are two kinds of redial modes, depends on which one is enable on your phone settings will

determine what mode is applicable on your phone.

• Open Call Log - If this mode is selected, pressing Redial will display a menu of the most

recent outgoing calls in your call log.

• Last dialled - If this mode is selected, pressing Redial will immediately repeat the most

recent outgoing call in your call log.

7.1 Select the Redial Mode

Steps Screen

From the Phone screen,

1. Select the softkey “Features”

2. Scroll down until Call Settings is

displayed.

3. Press the softkey “Select”

Scroll up or down until Redial Action is

highlighted.

Display shows the current redial mode that

is active; e.g. Open Call Log.

To change it;

4. Press the softkey “Change” to

alternate between the two options.

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 Steps Screen

5. Press the softkey “Save” to save the

current redial mode displayed.

7.2 Redial using Open Call Log Mode

Steps Screen

From the Phone screen,

1. Press the softkey “Redial”

The list of outgoing calls is displayed.

2. Use the up and down cursor keys to

scroll through the 10 most recent

outgoing calls.

3. Press the softkey “Call” to call the

number displayed.

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7.3 Redial using Last Dialled Mode

Steps Screen

From the Phone screen,

1. Press the softkey “Redial”

2. The last number dialled automatically

gets dialled again.

8. MUTE A CALL
While on a call, you can mute the microphone of your phone so that the other party cannot hear you.

Steps Screen

You have to be connected to a call.

1. Press the Mute button during a

conversation, if you do not want the

caller to hear you.

Button is illuminated to indicate the call has

been muted.

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 Steps Screen
2. Press the Mute button again unmute

the call.

9. CALL HISTORY
The History screen provides a list of recent calls, with information about call types, such as missed,

answered, or outgoing. The information also provides the caller name and caller number, call time,

and call duration. The call log can store up to 21 digits. You can also make a call from the call log.

When you have one or more missed calls, the History button lights up and the top line displays

Missed Calls icon and the number of missed calls.

9.1 View Call History

Note: The phone displays the caller number only if available.

Steps Screen

To view Call History;

1. Press History.

You can go to the top of the list by pressing

History again.

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 Steps Screen
2. Scroll to the right or left to view

separate lists of answered, outgoing, or

missed calls, Call History.

3. Scroll up or down to view the entries

on the list.

To call the person on view;

4. Press the softkey “Call”

To view Call History detail.

1. Press History.

Select the number you want to view.

2. Press the softkey “Details”

3. To return to the list view, press the

softkey “List”

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 Steps Screen

9.2 Clearing All Call History Entries

Clearing all entries from the call history deletes all the entries for the specific list you are viewing.

For example, if you are viewing the Outgoing calls list, the phone deletes only the entries for

outgoing calls.

Steps Screen

To Clear Call History

1. Press History.

2. Press the softkey “More”

3. Press the softkey “Del All”

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 Steps Screen

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10. CONTACTS/DIRECTORY
This menu is accessed by pressing the “ ”CONTACTS” key. It is used to display names and numbers

that you can then use for making calls.

The directory includes names stored for use by the system administrator and those added by you

personally.

Directory Contacts

These contacts are stored by the telephone system as part of your user settings.

They are displayed on the phone while you are using it.

Personal Directory Contacts

These contacts are stored by you as part of your user settings.

They are displayed on the phone while you are using it

Other external contacts are those imported by the telephone system from other directory sources.

10.1 Making a Call from the Directory

Steps Screen

1. Press the Contacts button.

Use the left and right cursor keys to select

which type of directory entries you want to

display.

All- All directory entries.

Personal- Your own personal directory

entries.

External- Directory entries stored by the

telephone system for all users to use.

Use the up and down cursor keys to scroll

through the list.

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 Steps Screen
Alternatively, you can start dialing the name

you want to find to display only matching

entries as follows:

2. Pressing a key enters all of the

characters represented by that key.

3. Pressing another key adds the

characters from that button to the

previous key press.

For example, dialing”527”matches all names

starting with ”JAS” (for example "Jason") and

with ”KAR” (for example "Karl") plus any

other letter combinations from those 3 key

presses.

When the required entry is highlighted;

4. Press the softkey “Call” or press the

“ ” button next to the name.

10.2 Adding a New Contact

You can add New Personal contacts to your directory (max 250)

Steps Screen

1. Press the Contacts button.

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 Steps Screen
Use the left and right cursor keys until

Contacts Personal is displayed.

2. Press the softkey “New”

3. Using the keypad enter the Name of

the new contact.

4. Enter the Number of the new contact.

5. Press the softkey “Save” to add new

contact.

New Contact is added;

6. Press the softkey “Call” to dial the

highlighted contact.

To edit or delete an existing contact;

7. Press the softkey “More”

8. Press the softkey “Edit” to edit the

contact.

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 Steps Screen

9. Press the softkey “Delete” to delete

the contact.

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11. CALL FEATURES
11.1 Conference Call

You can use conference calls to speak with people from different locations on the same call.

Use this task to set up a conference call and add participants to the conference call.

Steps Screen

You must be on a call.

From the Phone screen:

1. Press the softkey “Conf”

2. Dial the telephone number, or call the

person from the contacts list or the

History list.

Once the person answered.

3. Press the softkey “Conf” again.

The two callers are joined in a conference

call.

To add another person;

4. Repeat steps 1-3 to add another

person to the conference.

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 Steps Screen

11.2 Call Pickup

Use this feature to pick-up a call ringing on another extension.

There are two selections available on the menu by default;

Pickup Any - Will pick up any ringing telephone in the system that rang the longest.

Pickup Dir - Enter the extension number of the ringing call, or use the directory to find a person’s name

to answer a ringing telephone.

Steps Screen

Whilst a call is ringing in your area, you can

pick-up the call.

1. Press the softkey “Features”

Pickup is highlighted.

2. Press the softkey “Select”

There are two selections;

Pickup Any or Dir;

Pickup Any - Will pick up any ringing

telephone in the system that rang the

longest.

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 Steps Screen
Pickup Dir – Enter the extension

number of the ringing call.

3. E.g. Enter Number– Enter the extension

number of the ringing call.

4. Press the softkey “Pickup”

You have answered the call.

11.3 Call Pickup with Configured Button

A Call Pickup Member button can be configured on the J179 if there are any programmable buttons

left. This will allow the user to answer a call ringing within their group if configured, by pressing one

button.

Steps Screen

Whilst a call is ringing in your group, you can

pick-up the call.

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 Steps Screen

1. Press the softkey “Pickup”

Call is answered.

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11.4 Call Forward

You can forward your incoming calls to another number. The forwarding features available on your

phone is displayed when you try to activate a Call Forward.

• Follow me To…

• Follow me Here…

• Forward Unconditional…

• Forward Busy / No Answer…

NOTE: The destination number must be set up first.

Call Forward – Destination Number

The destination entered will by default be used for all Call Forward options.

Steps Screen

To set up the destination number for Call

Forward;

1. Press the softkey “Features”

Forward… is highlighted.

2. Press the softkey “Select”

A list of various Forwarding options is

displayed;

• Follow me To…

• Follow me Here…

• Forward Unconditional…

• Forward Busy / No Answer…

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 Steps Screen

Scroll down to the Forward you want to

activate; e.g. Call Forward Unconditionally.

3. Press the softkey “Select”

Scroll up or down until to Call Type is

highlighted.

4. Press the softkey “Change”

When All Calls is displayed;

5. Press the softkey “Save”

All calls will be Call Forward Unconditionally

to the destination defined below.

Forward Unconditionally is highlighted.

6. Press the softkey “Select”

Display shows Destination <Not Set>

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 Steps Screen
7. Press the softkey “Edit”

8. Enter the destination number;

a) External Number e.g. cell phone

number (Note; -“0” for an outgoing line

might be needed depends on the system

configuration)

b) If you know the extension number

type in the number.

c) Use the softkey “Dir” to access the

directory.

If the destination number that you require is

entered and correct;

9. Press the softkey “Select”

10. Press the softkey “Save”

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 Steps Screen

11. Press the Home Button to return to

Main Menu.

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Call Forward – Activate

Steps Screen

To activate Call Forward e.g. Call Forward

Unconditionally;

1. Press the softkey “Features”

Forward… is highlighted.

2. Press the softkey “Select”

Scroll down until the forward option you

would like to activate is highlighted e.g.

Forward Unconditional.

3. Press the softkey “Select”

A list of various Forwarding options is

displayed;

• Follow me To…

• Follow me Here…

• Forward Unconditional…

• Forward Busy / No Answer…

The display shows that Fwd Unconditionally

is Off

4. Press the softkey “On”

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 Steps Screen

5. Press the softkey “Save”

6. Press the Home Button to return to

Main Menu.

The Fwd Icon appears, and a softkey

“Status” appear on your display indicating

that you have successfully activated Call

Forward.

Call Forward – De-activate

Steps Screen

To deactivate Call Forward;

1. Press the softkey “Status”

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 Steps Screen

2. Press the softkey “Off”

Call forward is de-activated.

11.5 Call Back

Steps Screen

You are calling an internal contact, and there is

no reply. You wish to book a call back

whenever the contact is back at their phone.

1. Dial the internal contact.

2. Press the softkey “Callback”

As soon as the contact is either using the

phone again or is finished with an existing call,

will the system automatically activate a

callback.

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12. RECEIVING YOUR MESSAGES AND LOGGING INTO VOICE MAIL
The Message button and the Message Wait Indicator at the upper right corner glows red to indicate

that you have a message. You can use this feature only if your administrator has enabled this feature.

Steps Screen

The Message button and the Message Wait

Indicator at the upper right corner glows red

to indicate that you have a new message.

1. Press the Voice Mail Button.

The display will show detail.

2. Press the softkey “Select” to listen to

messages.

3. Press the softkey “Select” to listen to

New messages.

4. Press the softkey “Play” to listen to

messages.

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13. CUSTOMISATION
13.1 Change Phone Screen Settings

The screen display can be changed to Dual or Single Column mode. This will have an effect on your

display, especially when additional features has been programmed on your phone by your System

Administrator.

• Dual Column

Each programmed button occupies one half of the screen line on which it is displayed, either the

right-hand or left-hand side. The adjacent physical button on that side of the display is used to

indicate the button's status and to control the button feature.

• Single Column

Each programmed button feature occupies the full width of the screen. The physical buttons on both

sides of the display are used to control the button feature. However, the button status is only shown

by the left-hand button. In this mode, appearance button labels also show a call status icon(for

example: idle, alerting, and connected)

Steps Screen
To change Phone Screen settings;

1. From the main screen, press the

softkey “Features”

Scroll down until Phone User is highlighted.

2. Press the softkey “Select”

Scroll down until Phone Screen Settings is

highlighted.

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 Steps Screen

3. Press the softkey “Select”

The display mode is shown e.g. Dual Column

4. To change the display mode press the

softkey “Change”

The mode has changed from Dual to Single

Column.

5. Press the softkey “Save” to confirm

changes.

To change back to Dual Column;

6. Follow steps 1-4.

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14. MANAGER/ PERSONAL ASSISTANT SETUP
14.1 Setup of Manager Phone

Steps Screen

Manager’s Phone

The configuration needed for the Manager setup will vary in each situation e.g. Names and

Extension numbers.

1. Incoming Call Appearance button for incoming calls.

2. Call Appearance reserved for transferring a call.

3. Button to dial Personal Assistant and to indicate if busy (red light) on the phone

4. Button to activate all incoming calls to ring at Personal Assistant

Forward to Reception (FwdtoRec)

• Activate and de-activate Fwd to Rec

Steps Screen

Activate Fwd to Rec

1. Press the button FwdtoRec (green

light comes on) and the softkey

“Status” displays

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 Steps Screen
De-activate Fwd to Rec

2. Press the button FwdtoRec (green light

goes of)

14.2 Setup of Personal Assistant’s Phone

Steps Screen

Personal Assistant’s Phone

The configuration needed for the Personal Assistant setup will vary in each situation e.g.

Names and Extension numbers.

1. Incoming Call Appearance button for incoming calls.

2. Call Appearance reserved for transferring a call.

3. Button to dial Manager and to indicate;

Red steady light = Fwd to Rec is activated

Red flickering light = Busy on the phone

14.3 Transfer to Manager

Steps Screen

You have to be connected to a call;

1. Press the softkey “Transfer”

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 Steps Screen

2. Press the programmed button for the

Manager.

3. Press the button Call.

Wait for the manager to answer to announce

the call;

4. Press the softkey “Complete”

Call is transferred.

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