What are the characteristics of a high performing team?

High performing teams have trust, commitment, SMART goals, open communication,
accountability, problem solving orientation, defined responsibilities, ground rules, decision
making model.

What do high performing teams do?

High performing teams establish a record of working well together and succeeding according to
these objectives. The experience of working on such a team can be exhilarating and
empowering for its members; however, optimal experience and success depends on adhering
to specific principles and boundaries.

What is team performance?

Team performance is the degree to which team meets objectives for time, quality and cost

How important is a team leader?

A team leader is central to group success and plays a central in group performance. The team
leader can help build cognitive trust among team members and enhance the team’s shared
sense of collective efficacy.

What is cognitive trust?

In a team setting, individuals’ beliefs in the reliability and dependability of fellow team
members

What is collective efficacy?

In a team setting, the group’s belief in the ability of the team to organize and execute activities
that will enable them to achieve their goals

What are quality decisions?

Quality decisions involve a process where group members engage in open communication,
respect each other’s input, and actively support any decision that is made

Why are quality decisions important?

There must be a sound and logical rationale for every decision, based on reliable information
that has been shared with all team members and, when appropriate, input from outside stake
holders affected by the decision

What are the four stages in team development?

Teams need to evolve and pass through these four stages of behavioural development before
they can perform at the highest level. These four stages are forming, storming, norming, and
performing.

What is forming?
Forming is the phase of initial excitement and when group members meet and engage in initial
goal setting
What is storming?
Storming is the phase of frustration over roles and responsibilities. Requires and refocusing of
goals to overcome dysfunction.

What is norming?
Norming resolves gaps and issues and improved communication and interaction. A greater
confidence in the expression of ideas and fresh focus on goals and productivity

What is performing?
Performing is realizing progress in attaining satisfaction and achieving goals

What is the relation of conflict in teams?

Conflicts in teams are common. The way team members respond to and manage conflict can
affect a team’s overall performance. These tips are helpful for avoiding / managing conflict

What is a virtual team?

A virtual team uses technology to overcome differences in location, time, outlook to achieve
common goals. Communication between members must be frequent, predictable, timely, and
clear. Team members must all have access to the same software and be trained to use that
technology.

What are the advantages of virtual teams?

Virtual communication saves time and money

What are the disadvantages of virtual communication?

Geographically dispersed team members may be less able to use informal communication
approaches and pick up on non-verbal cues. They may not have the benefit of contextual
information that typically shared among team members and misunderstanding may be more
common

How has virtual communication become so popular?

Virtual communication has become increasingly common – business meeting, group tasks, work
teams, growth of offshoring, flexible work arrangements, and rapid advances in technology
make it necessary.

What are the tools for online collaboration?

The tools for online communication are communication and videoconferencing (Skype, Zoom),
Documentation tools (Google Docs), File sharing tools (OneDrive, Drop Box, Google Drive), and
Task and project management tools (Asana, Zoho, LiquidPlanner, Teamwork Projects)

What is business ethics?

Business ethics is the socially accepted moral principles and rules of business conduct
What is company code of ethics?
A company code of ethics upholds important company values and sensitizes managers and staff
how to behave

What are ethical policies, procedures and training>

They provide guidance during crises or times of change, strengthen brand image and company
reputation and may provide legal benefits.

What is safety in numbers rationalization?

The belief that such behaviour is excusable or guaranteed immunity

What is the head in the sand rationalization?

The belief that remaining silent about wrongdoing will make it go away or fear that taking
action to correct it will be seen as “rocking the boat”

What is the between-a-rock-and-a-hard-place rationalization?

The belief that a positive or favourable outcome justifies any means said to be necessary, even
if they are unethical

What is the it’s-no-big-deal rationalization?

It is an attempt to excuse wrongdoing as unimportant and minimize its consequences

What is the entitlement rationalization?

It is the self-deception based on the argument that one is entitled to break the rules and be free
from consequences

What is the team-player rationalization?

It is the reluctance to expose or confront colleagues about their wrongdoing out of fear that it
will harm professional relationships and career advancement (also known as the yes-man
syndrome)

What are the ethical lapses?

The ethical lapses are Safety-in-numbers, head-in-the-sand, Between-a-rock-and-a-hard-place,
It’s-no-big-deal, entitlement- and team-player

What is libel?
A libel is printed and recorded defamation and is characterized by false, malicious, or
derogatory remarks. Remarks that arouse hatred, contempt, or ridicule toward the individuals
to whom they are applied. Common law protects every person against libel

What is privacy?
Privacy is “the claim of individuals, groups, or institutions to determine for themselves when,
how, and to what extent information about them communicated to others”
What are the Government of Canada’s privacy laws?
The Government of Canada’s privacy laws are The Privacy Act and The Personal Information
Protection and Electronic Documents Act (PIPEDA)

What is the Privacy Act?

The Privacy Act explains how federally regulated public bodies can collect, use and disclose
individuals’ personal information.

What is the Personal Information Protection and Electronic Documents Act (PIPEDA)?
The PIPEDA applies to commercial transactions in the private sector and organizations that are
federally regulated. According to the PIPEDA, “personal information” includes a person’s name,
age, ID numbers such as a Social Insurance Number (SIN), income, ethnic origin, bank account
number, credit record, loan records, transaction histories, tax return, medical records,
employee personnel files, and even voiceprints and fingerprints

What is the criteria for corporate privacy agreements?

1. Provide Accountability
2. Identify reason for collecting information
3. Gain valid consent
4. Collect only necessary information
5. Use information for intended purposes only
6. Maintain accuracy of information
7. Provide safeguards
8. Inform individuals of use of information
9. Give individuals access to their information
10. Develop straightforward procedures for complaints

Why is privacy and data security important?

The central role of technology in business means that concerns about privacy and data security
have never been greater. Despite companies’ efforts to safeguard personal information, privacy
breaches are still common.

What three elements are involved in privacy laws?

Privacy laws involve intentional or reckless conduct, intrusion on privacy, and the perception by
a reasonable person that this action would cause distress or humiliation.

What is Canada’s Digital Privacy Act?

The Digital Privacy Act requires organizations to notify affected individuals when a privacy
breach has occurred and poses significant harm because governments and businesses collect
such a wide array of information, compliance with PIPEDA has implications for communications
practices at every level. Adopting new protocols is a step in the right direction, and problems
can be minimized or avoided altogether with a few simple safeguards