OAP # Last Call Next Call

10684 23-Aug-23 Quarterly check in due March- not yet booked

11114 15-Dec-23 Quarterly check in due March - not yet booked
11477 20-Jul-23 Quarterly check in due March
13061 8-Sep-23 13-Feb-24
13291 28-Dec-22 21-Dec-23
13957 4-Oct-23 Quarterly check in due January - not yet booked
14500 12-Dec-23 Quarterly check in due March - not yet booked
15324 2-Oct-23
15698 29-Sep-23 Quarterly check in due January - not yet booked
16022 23-Oct-23 Quarterly check in due March - not yet booked
16285 6-Sep-23 Quarterly check in due December- not yet booked
16818 20-Sep-23 13-Mar-24
16850 26-Oct-23 Quarterly check in due January - not yet booked
17034 2-Oct-23 9-Jan-24
17326 18-Oct-23 Quarterly check in due January - not yet booked
17676 8-Nov-23 Quarterly check in due February - not yet booked
19121 3-Oct-23 DON booked January 10, 2024

19987 6-Sep-23 Quarterly check in due December- not yet booked

20482 26-Oct-23 Quarterly check in due January - not yet booked
21084 16-Oct-23 DON Booked January 29, Post DON booked February 12
3219 3-Nov-23 December 19 - DON part 2
4022 25-Oct-23 Quarterly check in due January - not yet booked
5120 1-Nov-23 Quarterly check in due March
6028 12-Dec-23 Quarterly check in due March
6234 4-Dec-23 Quarterly check in due March - not yet booked
8315 17-Nov-23 Quarterly check in due February - not yet booked
9358 8-Nov-24 Quarterly check in due February - not yet booked
9555 29-Nov-23 Quarterly check in due February - not yet booked
9639 28-Nov-23 Quarterly check in due February - not yet booked
9788 10-Nov-23 Quarterly check in due February - not yet booked
A-01-0098 31-Oct-23 Quarterly check in due January - not yet booked
A-05-5226 29-Aug-23 Cold Call for check in December 12, 2023
B-01-0011 10-Oct-23 Quarterly check in due January - not yet booked
CTN_908576 30-Oct-23 DON Booked January 30, 2024
D-05-5004 1-Dec-23 Follow up January 19 re: funding
E0030989 1-Nov-23 DON Booked February 12, 2024
E0033926 3-Nov-23 Quarterly check in due February - not yet booked
E0034882 8-Dec-23 Quarterly check in due March - not yet booked
E0068200 10-Nov-23 Quarterly check in due February - not yet booked
E0079813 5-Sep-23 Quarterly check in due December
E0084813 11-Oct-23 Check in April upon return from Vacation
E0112606 27-Nov-23 Quarterly check in due February - not yet booked
E0114308 6-Sep-23 Check in Required - Unreachable
E0123631 14-Mar-23 Check in Required - Unreachable
G-05-5574 18-Dec-23 Quarterly check in due March - not yet booked
H-02-0010 13-Oct-23 Quarterly check in due January - not yet booked
H-02-5047 18-Sep-23 Quarterly check in due January - not yet booked
H-02-5099 26-Oct-23 Quarterly check in due January - not yet booked
H-03-0014 5-Dec-23 Quarterly check in due March
Action Required

Book April DON

Book DON

Fill out priority expense form

Aged out, has outstanding expenses

Expense errors
Check in due

Check in due

Unsigned FA, follow up on URS

Unsigned FA

Make sure they received funds

Book DON

UNREACHABLE
UNREACHABLE
Important Notes
DON Dispute - guardian asks often for update on funding, Sibling on roster - just got CCS invite and waiting for DON
Lives in group home - Guardian on file is Resential support worker through Stratford Children's Center
DON REQUIRED FOR APRIL - Guardian is known for missing/canceling calls - works nights and hard to get a hold of
Guardian canceled DON booked in September - rebooked for January, post DON scheduled for February
No contact made with family since Welcome Call in December - missed two scheduled DONs, CC to follow up and mark unreac
Translator required for calls: Arabic, can understand english if you call to book a follow up
Waiting for guardian to send LOR for apps and walking her through submitting expenses
18 years old - aged out, Guardian shared in October after aged out that they have outstanding expenses, but did not sign FA..
DON dispute filed June 22 (EBBS family)
Submitted priority expense form to receive next funding allotment - rejected expenses, currently working with family to resub
Sibling on Roster - enrolled in CCS
Number is blocked via phone calls (sometimes can get through) most communication done through portal and video conferen
Family Support Worker listed as delegate - messages to be sent to delegate. URS referral made at time of last call
Switching services from Sarnia to London. Music therapist family wants to work with reached out regarding eligibility and is cu
DON Booked for March as placeholder - guardian on standby list and hoping to compelete DON over holidays

Check in with family after DON to see if they want to compelte a post DON
CC has made several attempts for check in this quarter - at last check in family said they were still waiting to get into services a
this time. Will reach out again in the new year if unable to connect this month. Sibling also on roster
Appointments require Arabic translator - can understand English if you speak slowly. Sibling also on roster, waiting for CCS inv
Follow up on IOTF questions family might still have at time of post DON follow up
Check in with family after DON to see if they want to compelte a post DON
CC checking in monthly, family undergoing trauma. FA not signed yet. CC to follow up again in December to try and connect
Guardian has not signed second year FA. Reached out and said they will sign shortly. Also have no reconciled expenses. Sent ti
Guardian to start submitted expenses from TVCC
Non responder: Waiting for DON to be booked - CC filled out form to have DON booked (new family), sibling on roster and has
Waiting on LOR from service provider - Guardian disclosed they have a brain injury and need more time to process things, you
Not yet enrolled in services - having a hard time finding appropriate services in remote area
Concerned with the proccesing time for invoices and is hestitant to spend more funds until things are reconciled
Guardian reached out re: crisis with marriage and was looking for counseling supports for herself. No concerns at present with
Starting services in January with Kidsability
Submitted priority form to have remaining expenses from first funding year reconciled
Follow up on resubmitted void cheque and make sure family has access to funds
Follow up on LOR for laminator and printer to make program materials, started second funding year
Follow up to see if post DON is booked
Check in to see if expenses were reconciled and if they got their next year funding allotment
Follow up to see if post DON is booked
Into second funding year, guardian comfortable to CCS process and active on portal
Last call was post DON - family looking for very specific programming
Having a hard time finding services in remote area
DON Required for April - May funding end date
Guardian is on vacation in India for 6 months - returns March 2024. Guardian to check in upon return
Guardian prefers phone calls on their lunch hour or in the evening
DON required, funding end date January 12, 2024. Guardian did not sign first FA. CC reached guardian in Sept during cold call.
DON required, family is unreachable. Last contact March 14, 2023
Family was locked out of portal - CC resent account and walked guardian through submitting expenses during last call
Last call was post DON - connected via rejected expenses in October
Last call was post DON - guardian had a few questions re: expenses. Primary guardian (Myung) goes by Ashley
Having a hard time finding services in remote area
 on Wednesdays

said they will follow up soon.

S since last year

would sign FA, but did not and CC has not been able to connect since.