CALL CENTER AGENT QA SCORE CARD

MONTH-2022
XYZ
CAMPAIGN GRADE XYZ

17

|||||||||
BEHAVIOUR
5/20
TOTAL QA SCORE

11

||||||
SCRIPT
15/35

18

|||||||||
PRODUCT KNOWLEDGE
17/25 58/100

||||||
ATTITUDE
11/20

Shanawar Khan Hasan Malik

Head of Contact Center Head of Quality Control & Claims
*Includes Value Added Services, System Handling and Work Codes
** Customer Understanding and Agent's Potential = Getting there = On-Track = Ahead