Before Reading

Look at the picture and answer the following questions

It is not what I saw
in the advert. I must
1. Who is the person in the picture?
!!!complain about it

2. Is he happy? Why?

3. What do you think he is going to do?

As You Read

Read the text and answer the questions that follow

Dear Sir / Madam,

I feel I must complain about the lunch we had at your restaurant on Thursday 17 th May.
Unfortunately, both the food and the service were not satisfactory.

To begin with, the dishes we ordered were not tasty because of heavy seasoning. There was also so
much salt and pepper on the food that it was impossible to eat the whole meal. Furthermore, your
advertisement was misleading as there were only two vegetarian dishes on the menu.

I must also point out that none of the dessert we ordered was fresh. In fact, they smelled bad and the
“delicious Italian cakes” were stale. As if this was not bad enough, the prices were far from reasonable
and contrary to what was stated in your advertisement; we found everything outrageously priced.

To make matters worse, the air-conditioning was out of order. As a result, we felt hot and extremely
uncomfortable.

Finally, when we asked for the bill, we were surprised about the staff’s ignorance of the 10%
discount for group bookings. Again, this was something highlighted in your advertisement. We could
have made a fuss about it, but we decided not to.

Considering all the above, I think I am entitled to a partial refund. I am confident that this matter
will receive your prompt attention. I look forward to hearing from you.

Yours faithfully,

James Kent

Task 1 : choose the best answer

1. The text is : A. speech B. Report C. Letter

2. The writer is : A. complaining. B. arguing C. giving opinion.

Task 2 : are the following statement true or false.

 1. The writer of the letter was alone in the restaurant.
2. The writer of the letter liked the dishes and the service in the restaurant.
3. The price of the food was reasonable.

Task 3 : answer the questions according to the text.

1. Why did James Kent write this letter?

2. Did James Kent like the dishes? Justify from the text.
3. What was the problem with the service in the restaurant?
4. What do the underlined words in the text refer to?

After Reading

Read the following advert of a hotel and then write a letter of complaint to the manger of the
hotel.

Hotel of Dreams
If you want to spend a few days in a very calm
place alone and enjoy your times come and visit the
Hotel of Dreams. It is an experience that cannot be
forgotten.
Problem 1:

It is a beautiful with panoramic views of the town. the place was

so noisy
Moreover it is calm and safe with a friendly
:Problem2
atmosphere.
The connection
was so weak Our rooms include: WIFI, plenty of hot water, fully : Problem 3
furniture kitchen, Gas, Cleaner, electricity.
The water was
:Problem 4 freezing

The electricity was :Problem 5

cut for more than
.2 hours NB. The prices of the rooms are very surprising The price is too
expensive