February 21, 2024

MEMORANDUM

FOR : NELSON DE VERA

Acting Senior Manager
Information Technology and Management Department

ATTENTION: JOCELYN PABLO

Acting Division Chief
Information Systems Management Division

FROM : DR. SANTIAGO G. ABARICIA

Head, PMT for Claims

SUBJECT :
Endorsement for IT Resolution of Unavailable Documents for
PROs
__________________________________________________________

Attached herewith are the following Unavailable Documents as reported by PROs NCR South,
NCR North, Region I, Region II, Region IVA, Region VII, and ARMM.

1. A table summarizing the number of unavailable documents for each PRO.

2. A link to the Google Sheets containing the sample series of the unavailable documents.

Kindly prioritize investigating and addressing the document availability issues for the
mentioned PROs in the attached document. Your prompt action in resolving this issue is
greatly appreciated.

For any further clarification, you may contact PMT for Claims at Avaya 7589 or you may email
at pmtclaims@yahoo.com.

Thank you.

CC: PROs NCR South, NCR North, Region I, Region II, Region IVA, Region VII, ARMM
 SUMMARY AS OF FEBRUARY 21, 2024
NUMBER OF REPORTED UNAVAILABLE
DOCUMENTS
PRO From 01/01/2024 to
OVERALL
2/21/2024

01 - NCR SOUTH 0 99
02 - NCR NORTH 478 910
05 - REGION I 1554 4554
06 - REGION II 287 287
08 - REGION IVA 26 26
12 - REGION VII 738 5003
20 - ARMM 9 9
TOTAL 3092 10888

Please find the Google Sheets containing the sample series of the unavailable documents
of the PROs on the following link: bit.ly/FeedbackASubmission