Document 2335767.1 https://support.oracle.com/epmos/faces/DocumentDisplay?_adf.ctrl-stat...

Copyright (c) 2020, Oracle. All rights reserved. Oracle Confidential.

SMARTVIEW: XML Load Error: End Tag 'BODY' Does Not Match The Start Tag 'Hr' (Doc ID 2335767.1)

In this Document

Symptoms
Cause
Solution
References

APPLIES TO:

Hyperion Essbase - Version 11.1.2.4.000 and later

Hyperion Planning - Version 11.1.2.4.000 and later
Information in this document applies to any platform.

SYMPTOMS

When attempting to Retrieve data in the Worksheet connected to Essbase ASO Application using the SmartView Add-in, the following Error
occurs:

XML Load Error: End tag 'BODY' does not match the start tag 'hr'.

CAUSE

The Timeout Setting set for the Weblogic Analytic Provider Services(APS) Managed Server is low (Default is 5 minutes).

SOLUTION

1. Stop Oracle Http Server(OHS) and Analytic Provider Server(APS) Services.

2. Navigate to \Oracle\Middleware\user_projects\epmsystem1\httpConfig\ohs\config\OHS\ohs_component.

3. Backup the mod_wl_ohs.conf.

4. Edit the mod_wl_ohs.conf file and increase the timeout in seconds for the “WLIOTimeoutSecs” and “WLSocketTimeoutSecs” properties
within the location section for APS:

<LocationMatch ^/aps>
SetHandler weblogic-handler
WeblogicCluster <APS_SERVER>:13080
WLIOTimeoutSecs 6000
WLSocketTimeoutSecs 6000
</LocationMatch>

NOTE: In some cases you may also need to add the option 'Idempotent OFF'.

5. Save the modified mod_wl_ohs.conf file.

5. Backup the httpd.conf file.

6. Edit the httpd.conf file and increase the timeout and keepalivetimeout settings:

1 of 2 20/02/2020, 11:27
Document 2335767.1 https://support.oracle.com/epmos/faces/DocumentDisplay?_adf.ctrl-stat...

Timeout 6000
KeepAliveTimeout 150

7. Save the modified httpd.conf file.

8. Restart the Oracle HTTP Server and the WebLogic Managed server services for APS.

REFERENCES

NOTE:1676636.1 - Smart View Error "Cannot connect to the provider. Make sure it is running in the specified host/port. Error (503)"
NOTE:1281065.1 - How to Use Fiddler to capture HTTP Traffic
NOTE:1498376.1 - Resolve Problems Faster! Use Remote Diagnostic Agent ( RDA ) - Fusion Middleware and WebLogic Server
NOTE:1998642.1 - SRDC - Hyperion Essbase Collecting Diagnostic Information for Smart View Issues
NOTE:1304095.1 - Oracle Fusion Middleware 11g - Troubleshooting the Error "Failure of server APACHE bridge"
Didn't find what you are looking for?

2 of 2 20/02/2020, 11:27