CHETAN MEDITECH PRIVATE LIMITED

ACKNOWLEDGEMENT

To,
Manager – QA
Chetan Meditech Pvt. Ltd.
MD-04, Sanand-II, GIDC
Ahmedabad-382110, Gujarat, India

This is to acknowledge that I have received the Goods return policy.

I have read & understood the requirements of the policy & I would adhere to the same.

From:
MITHRAHEALTHCARE
Name & Signature:
D.SRINIVAS
Distributor’s Name & Address:
MITHRAHEALTHCARE D.NO.2-2-18/18/5/12,GROUND FLOOR,D.D.COLONY,NEAR OXYGEN
PARK,BAGHAMBERPET HYDERABAD 500013

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 CHETAN MEDITECH PRIVATE LIMITED

GOODS RETURN POLICY/PROCESS

PURPOSE
___________________________________________________________________
This policy (updated on 01/04/2021) is intended to clarify and standardize the process for requesting,
reviewing, approving, and processing of products to be returned to its original place of internal
purchase/distribution. The return policy is governed by BIOTEK agreements with companies. As a
policy, BIOTEK doesn’t encourage return of goods sold & any return is subject to acceptance by
BIOTEK Management.

SCOPE
___________________________________________________________________________
 This policy covers all products sold by Chetan Meditech Pvt. Ltd.
 This policy is intended for use in BIOTEK – India.
 This policy applies for all stock returns including excess stocks, recalls, shipping errors.
 For any products returned by customer as not working should be reported as per Complaint handling
process. The same shall be returned accompanied by the complaint form.

GENERAL GUIDELINES
___________________________________________________________________
1. Return Good Authorization Request
1.1 GRA (Goods Return Authorization) request must be submitted on the standard GRA form. Incomplete
or altered GRA’s will be returned for incompletion. Product received without an authorized GRA will
not be credited & will be returned /held at BIOTEK warehouse at risk of returning party.
1.2 Items not listed on or, quantities greater than those listed on the approved GRA will not be credited.
1.3 GRA must be approved by Regional Sales Manager, under information to Business head.
1.4 All products for a given GRA should ship together and arrive within 2 weeks of the GRA approval
date.
1.5 GRA should include the details of your original Purchase Invoice.
1.6 IMPORTANT: GRA’s for products related to Recall must specify the same.

2. Material / Product

2.1. Acceptable product that can be returned:

2.1.1 BIOTEK Product Only
2.1.2 All products must be UNUSED in their original packing.
2.1.3 Product that will be used in the course of business or reordered within the next 6 months should not be
returned. Exceptions to this rule must be presented when the GRA request is submitted. No new PO
shall be raised within 6 months for good returned (Any exception shall be authorized by Management
including SCM, Finance & Business head).

2.2. Products that cannot be returned :

2.2.1. No “Country, office or Patient Specific”, SPG, Special labeling, Custom product may not be
returned through this process.
2.2.2. No discontinued product may be returned.
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 CHETAN MEDITECH PRIVATE LIMITED

2.3. Product that can be returned but not credited:

2.3.1 Items not listed on, or quantities greater than those listed on the approved GRA.
2.3.2 Expired or Near – expiry products (Shelf life of less than 12 months).
2.3.3 Items not in their original packing or packing damaged.
2.3.4 Arthroscopy disposable requiring rework / sterilization.
2.3.5 Item with 3rd party labels that cannot be removed or upon removal will damage the original packing of
the item.
2.3.6 Item which have been found to be damaged because of mishandling.
2.3.7 Equipment’s with missing components / accessories.
2.3.8 Items not sold directly by BIOTEK.

2.4. All products must be returned to its original source of distribution unless otherwise directed.
2.5. IGST/ CGST/ SGST credit can be given only for sales returns within span of 6 months from Invoice
date & hence considering the processing time, the goods returned within span 4 months from invoice
date will only be eligible for credit of IGST/ CGST/ SGST.
2.6. Instrument:
2.6.1. Individual instruments must be NEW / UNUSED and in original packaging to be returned.
2.6.2. Instrument Sets originally distributed assembled (unpackaged, new and unused, in the original tray)
may be returned with approval.
2.7. Instrument trays being returned must include instrument tray number and, must be on separate GRA
request from other returns.
2.8. Labels added after the receipt of the product should be removed prior to returning the product.
3. Packaging and Labeling.
3.1. All cartons in a shipment of Return Goods must be clearly labeled on the outside of each shipper carton
with the statement RETURNED GOODS and carton count “1 of X”.
3.2. All products must be properly packed to protect the product and ensure its arrival in sellable. Product
received in an unacceptable condition will not be credited for.
3.3. Every effort should be made to bundle or pack similar product, same part number, all batches, in the
same shipping carton.
3.4. Multiple RA’s may be shipped in the same box as long as each RA is physically separated in the box
and clearly identified with the RA number.
3.5. A carton packing list of the contents should be included in each shipping carton.
4. Shipping
4.1. All products for a given GRA must be shipped together in one shipment.
4.2. GRA product will be shipped pre-paid, shipping cost to be incurred by shipping party.
4.3. To avoid shipping / credit delays, the pro-forma invoice/delivery challan must contain the following:
4.3.1. Item/Part Number, Batch#, Description of Merchandise (including product family type, Quality,
Value for each item

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 CHETAN MEDITECH PRIVATE LIMITED

4.3.2. The invoice MUST also show the following statement, “Goods Returned for Repair / Return for
Credit”.
4.3.3. Email a copy of the paperwork to BIOTEK Customer Executive.

30% restocking fee may be assessed for all sales returns, which will be at discretion of Management.

DOCUMENT END

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