Process Effectiveness & Efficiency Parameters

Effectiveness Efficiency
S.No. Process
For UOM For UOM
% RFQ Awarded % Time to quote Times Late
1 Sales & Marketing
% Growth NPD to Organic % Past Dues Rs Lacs/ Crores
Product and Process FTR (First Time Right) NPD/ PPAP delay at
2 No.'s Days, Times
Design Samples to Customer our end
FTR (First Time Right) NPD/ PPAP delay at
3 No.'s Days, Times
Samples from Vendors supplier's end
Vendor Rejections at our end due to COPQ due to
ppm %
Development supplier causes suppliers
Time to resolve /
Complaints No.'s As per our CSR
close G8D
Line stoppage due to Premium freight due
No.'s Days, Times
4 Purchase Material Non availability to suppliers
Cost Reduction Rs Inventory Value Rs
Sale Rs In Process Rejection PPM
5 Production
Production Qty. Productivity OEE
MTBF Hrs MTTR %
6 Maintenance Reduction on
Breakdown Reduction from
% maintenance %
Previous Year
inventory cost
Rejections at Customer End
ppm COPQ %
(Zero Km + Warranty)
Customer Complaints (Zero Time to resolve / As per CSR or 2
No.'s
Km + Warranty) close G8D Working Weeks
Rejections at Customer End
ppm COPQ %
(Zero Km + Warranty)
Customer Complaints (Zero Time to resolve / As per CSR or 2
No.'s
Km + Warranty) close G8D Working Weeks

7 Quality Line stoppage / Dispatch Line stoppage /

Stoppage due to wrong No.'s Dispatch Delay due to No.'s
inspection delay in inspection

No of times Intruments Calibration Cost

No.'s %
found out of Calibration reduction

Delay in Response to
customer self audit
New and Existing customer
% report or Counter Days, Times
audit scores
measure resport
submission

Manpower cost
Head count No.'s %
reduction
Training cost
Training - per person Hours %
8 HR reduction
No of Accidents/ Near Miss No.'s Time to employee Minutes
response in mock
drills
 Prepared By :- Approved By :-

Format No. Rev No. 01