POINTERS TO REVIEW technical writing

• What does the acronym "CC" stand for in email communication

• Using all capital letters in an email to emphasize a point is considered a breach of netiquette
• What is the recommended font style and size for professional email communication- Calibri, 11pt
• When is it appropriate to use "Reply All" in email communication- When responding to a message
sent to a large group of people
• Addressing the recipient by their first name, unless instructed otherwise is an example of proper
email etiquette
• facilitate quick and efficient communication is the primary purpose of text messages and emails
in business communication
• The rules and norms for polite behavior in online communication is called netiquette
• Using proper grammar and punctuation is an example of good netiquette when sending emails
• text messages and emails similar as communication tools because both can be used to convey
urgent messages
• To efficiently communicate with colleagues and clients, it important for business communicators
to be skilled in using text messages and emails
• the primary advantage of written communication in the form of brief messages, or texting is that
it is a convenient way to stay connected with others when talking on the phone would be
cumbersome
• For short exchanges, and is a convenient way to stay connected with others when talking on the
phone would be cumbersome texting considered particularly useful
• The audience and the suitability of the message for the medium should be considered when using
texting as a form of communication
• Texting is not useful for long or complicated messages, and careful consideration should be given
to the audience
• Texting is not useful for long or complicated messages, and careful consideration should be given
to the audience
• The inference can be made about a person who uses their thumb while holding a digital device is
that person may have been raised on video games and be adept at one-handed interfaces.
• One consideration to keep in mind when using texting as a tool for communication is the audience
and company culture
• It is important to consider your audience when texting is to select appropriate words, terms, or
abbreviations
• The recipient's familiarity with texting conventions should be taken into account when choosing
words, terms, or abbreviations for a text message
• Texting be advantageous for connecting while on the go when it provides a convenient means of
communication when traditional methods are impractical
• Misinterpretation or offense taken by the recipient might be a potential consequence of not
considering your audience and company culture when texting
• Being tactful and courteous in communication best defines diplomacy in business writing
• it important to maintain a diplomatic tone in business writing in order To build and maintain
positive relationships with clients and colleagues
• The role does tone play in business writing is that It influences the reader's perception of the
sender's attitude and intentions
• Emphasis be effectively achieved in business writing by highlighting key points with bold or
italicized text
• The primary purpose of using diplomacy, tone, and emphasis in business writing is to ensure
clarity, professionalism, and effectiveness in communication

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