Reservation

FROM: RE:
Hotel Manila / Hotel Boracay
TO: DATE: January 2015

Policies and Procedures

Effectivity Date : Jan. 1, 2015

Department : Sales & Marketing
Section : Reservation
Policy No. : SM.R-006

Subject : HANDLING SEND BILL REQUESTS

POLICY STATEMENT:

It is the policy of this operation to provide guidelines in handling requests for send bill arrangement.
Send bill to company requests are granted only when approved by the Chief Finance Officer,
general manager or designate, unless already listed under the travel or corporate accounts with
credit line. The reservation record only indicates “city ledger” if the credit office has approved the
credit application.

PROCEDURES:
1. When a request for send bill is made, ascertain if caller or company has an existing credit line with the hotel.
2. If credit has not been established, explain that all send bill requests have to be made in writing and be approved prior to a
guest’s arrival date.
3. Forward and ask the company to accomplish a Credit Line Application Form. Company must also submit other
requirements as indicated on the Credit Line Application Form.
4. When the Chief Finance Officer or General Manager has approved send bill arrangement, note
on the reservation file and require a Letter of Authorization.
5. Ensure that when a company has established a credit line with the hotel, authorization for send
bill must be received in writing (letter of authority), each time a reservation is made and the
company wishes to be billed. Said letter must contain all charges which the Company wishes to
pay for the guest. Charges not indicated on the Letter of Authority must be considered guest’s
personal account.