Quality Policy for ABC Hospital

Introduction

The leadership team and staff at ABC Hospital are dedicated to maintaining a robust
Quality Management System, as outlined in our Quality System Manual. This policy
ensures:

 Delivery of high-quality healthcare: We provide timely, safe, and effective care to our
patients, with a focus on continuous improvement.
 Evidence-based practices: We deliver healthcare that adheres to the highest
professional standards, best practices, and regulatory requirements.
 Patient-centered approach: We strive to offer competitive, affordable, and safe
healthcare services that meet the needs of our patients.
 Stakeholder engagement: We actively engage with our patients, staff, and other
stakeholders to ensure we are effectively addressing their needs.
 Continuous improvement: We regularly evaluate and enhance our Quality
Management System based on AS/NZ ISO 9001:2016 standards.
 Transparency and accessibility: This Quality Policy is readily available to all
interested parties.

Commitment to Continuous Improvement

ABC Hospital implements transparent processes for planning, reviewing, and improving
our Quality Management System. Through annual reviews and updates, we establish a
set of objectives to guide our ongoing pursuit of excellence.

Stakeholder Responsibilities

All ABC Hospital stakeholders are expected to:

 Be familiar with the Quality Management System: Understanding our quality

systems is crucial for everyone involved.
 Report issues and opportunities for improvement: Identifying, recording, and
reporting problems, incidents, complaints, compliments, and areas for improvement is
essential for ongoing progress.
 Adherence to the Quality Management System: Complying with the principles and
practices outlined in our Quality Management System is vital for maintaining a high
standard of care.

By adhering to this Quality Policy, ABC Hospital is committed to providing exceptional

healthcare services to our patients while fostering a culture of continuous improvement
and stakeholder engagement.