Customer Success Written Assessment

Please see the following user enquiries and assist in the way that feels most appropriate.

Assumptions on how the YourParkingSpace systems operate, compensation arrangements and

terminology are accepted and welcomed.

We generally aim to be: casual, empathetic, understanding and solution focused.

Driver: A user that has booked a parking space with the intent of parking a vehicle
Space Owner: A user who has listed their parking space fo lease to Drivers
Booking ID: A numerical identifier which corresponds to one booking/reservation

Enquiry #1

Name: Simon Main

Email: simon.@hotmail.com

Phone: 0788724

Text: Space owner has just informed me that he is leaving the property on 7th
September, but I have paid until 29th September so require a refund for the
difference please.

Subject: Driver - Request a refund - P-#23245

1
Enquiry #2
Please see the “Post Booking Instructions” attached at the end of this document. These
are instructions that the Driver will receive after creating their booking. This information
is also visible to agents for support purposes.

Name: Randa

Email: ran@hotmail.com

Phone: +44756396

Text: I booked parking for 5 days in Sainsburys Dulwich, London starting today at 3
pm.Is there a special bay or can I just park anywhere in the parking lot?

Post Booking Instructions