ASAD Ullah

IT Asset, logistics and Expertise in Desktop Support

sk.skad199@gmail.com

262 676 3372

PROFILE

Strategically drive IT excellence, leveraging a robust background in Networking and proficiency as a Desktop
Technician. Execute comprehensive IT Asset Management, encompassing Hardware Asset Management (HAM)
and Software Asset Management (SAM). Configure routers, switches, and implement firewall solutions with
precision. Exhibit powerful negotiation skills, ensuring meticulous inventory control and adept contract
management. Successfully coordinate international shipments as a Freight Forwarder, while continually
enhancing operational efficiency through SAP B1 training. Committed to propelling continuous improvement and
operational excellence in IT management.

SKILLS

IT Asset Management ,Logistics Expertise ,Desktop Support ,Hardware Asset Management (HAM) ,Software
Asset Management (SAM) ,Configuration Management Database (CMDB) ,Power BI ,Router Configuration
,Contract Management • Inventory Control ,Negotiation Skills ,Operational Excellence.
(CCNA (Cisco Certified Network Associate) Knowledge:Theoretical understanding acquired through
comprehensive study. ,Participated in a one-time online test experience. Power BI completed online training .
,Networking (Router and Switches) and Firewall Skills ,Software Installation ,Project Management and
Configuration ,Remote Desktop support ,Remote Desktop Support Procurement and Vendor Management
Security Compliance and SAP B1 consultant)

EDUCATION

May 2021 Concordia University Chicago, MBA

River forest, United States

August 2011 – October 2015 Institute of business and technology, BBA

Karachi, Pakistan

LANGUAGES

English (IELTS) Urdu

PROFESSIONAL EXPERIENCE

February 2023 – present HCL technology clients SCJ, ITAM and CMDB analysts: Onsite
Racine, United States Spearheaded strategic IT asset lifecycles at SCJ, ensuring optimal functionality
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and compliance.
Championed meticulous control of incoming and outgoing IT assets, enforcing
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stringent security protocol compliance specific to SCJ.

Streamlined processes for compiling Asset Disposal and Import lists, elevating
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efficiency and managing client tickets within the SCJ framework.

Demonstratedproficiency by updating journals, attaching Asset Incidents, and
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maintaining precise CMDB records tailored to SCJ standards.

Led Hardware Asset Management (HAM) processes at SCJ, guaranteeing accurate
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data
management and reporting aligned with SCJ standards.
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CMDB (Configuration Management Database):

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Executed precise CMDB record maintenance within SCJ, leveraging Cherwell tools
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for accurate data aligned with SCJ protocols.

Orchestrated seamless logistics and location oversight specific to SCJ, ensuring
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accurate record updates on Cherwell.

Applied critical thinking to lead a large team, ensuring comprehensive tracking of
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ITAM, HAM, and SAM processes in the CMDB within SCJ.

Utilized advanced Excel skills for Ageing Reports, Tax reports, and formatted
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cluster data, enhancing clarity within the SCJ context.

Headed process management for both Hardware Asset Management (HAM) and
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Software Asset Management (SAM) within SCJ, utilizing strong Microsoft Excel
and PowerPoint skills for impactful reporting.

December 2022 – Lionsgate LLC, Freight forwarding logistics: Remote

January 2024 Talk to client and make appointment with client and make deals and discuss with
Dallas, United States our company working style different packages and convince our client to work and
make contract with us for fast service in US and LTL .
Coordinated international and domestic shipments, managing end-to-end
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logistics processes.
Negotiated contracts with carriers to secure cost-effective and timely
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transportation solutions.
Monitored shipment status, resolving issues promptly, and ensuring on-time
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deliveries.
Prepared shipping documentation, including invoices, packing lists, and customs
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declarations.
Collaborated with customs brokers to ensure compliance with international
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shipping regulations.
Addressed customer inquiries and concerns, providing effective and timely
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solutions.
October 2020 – Keeley companies, Asset Management ITAM and CMDB: Remote
December 2022 Cherwell Business Analyst (2 Years):
ST,Louis, United States Streamlined IT Asset Management (ITAM) processes, boosting overall efficiency.
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Proficiently used Cherwell functionalities for operational optimization.

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IT Operations Management Expert:

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Improved IT workflows with a deep understanding of systems.

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Implemented strategies for heightened operational efficiency.

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Cherwell CMDB Specialist:

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Maintained an accurate Configuration Management Database (CMDB).

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Ensured up-to-date records, aiding decision-making and issue resolution.

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Cherwell ITAM (2+ Years):

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Managed and optimized hardware and software assets throughout their lifecycle.
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Applied extensive Cherwell IT Asset Management (ITAM) expertise.

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Data Processing and Analysis Pro:

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Utilized advanced tools for insightful data processing and analysis.

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Contributed to informed decision-making and process

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improvement.Spearheaded the validation and maintenance of IT Asset

Management tool records, ensuring meticulous accuracy in license, warranty, and
service agreements for hardware and software.
Orchestrated a seamless oversight of stock inventory levels, optimizing hardware
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and software availability for the entire organization.

October 2018 – June 2020 Door dash, Delivery Items: Onsite

Chicago, United States Proficient in optimal delivery route planning.
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Maintained high customer satisfaction through professional interactions.

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Demonstrated efficient time management for timely deliveries.

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Ensured accurate order fulfillment by meticulous verification.

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Proficient in cash handling and maintaining accurate financial records.

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Maintained organized and well-functioning delivery vehicle.

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Adapted flexibly to changes in delivery schedules, handling multiple orders.

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July 2017 – July 2018 Super Nova, Desktop Support Technician :Onsite
Karachi, Pakistan Investigate, troubleshoot, and fix daily issues with workstations, phones, mobile
devices, and applications.
Install, configure, and support desktop computers, peripheral equipment, and
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software.
Collaborate with Infrastructure & Web Applications teams to solve complex
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problems and ensure smooth desktop computing.

Coordinate with hiring managers to order hardware/software for new employees
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and promptly set up workstations.

Regularly update desktop hardware and software to maintain optimal
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performance.
Rebuild, configure, and repair desktop equipment as required.
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January 2016 – June 2017 GALCO PVC Manufacturing, Hardware analyst and ITAM Admin: Onsite
Karachi, Pakistan
Led end-to-end IT Asset Management processes, ensuring policy compliance and
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risk mitigation.
Provided expert-level support for Remote Desktop services, ensuring seamless
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connectivity and issue resolution.

Collaborated across teams to integrate hardware solutions into broader IT
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initiatives.
Analyzed and optimized hardware performance, enhancing scalability and
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efficiency.
Conducted regular audits for ITAM policies, ensuring compliance at Galco PVC
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Company.
Managed tax reporting processes related to IT assets, ensuring accuracy and
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compliance.
Provided expert-level support for desktop services, resolving hardware and
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software issues.
Collaborated with end-users to troubleshoot and enhance desktop performance.
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Installed, configured, and maintained desktop hardware and software

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components.
Ensured security compliance in desktop environments, implementing necessary
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measures.
Periodically reviewed and adjusted thresholds based on usage patterns and
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organizational needs.
Generated monthly reports on hardware inventory, addressing low-level items and
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enhancing communication.
Led end-to-end ITAM processes, ensuring compliance and risk mitigation for IT
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assets.