1.

Which tool within ServiceNow Event Management is used primarily to visualize the
impact of alerts on services?
a. A) Service Mapping
b. B) CMDB
c. C) Event Log
d. D) Dependency Views
e. Correct Answer: D
2. What is the role of the MID server in relation to the Event Management module?
a. A) To archive event data for long-term storage
b. B) To facilitate integration between ServiceNow and external event sources
c. C) To generate reports on event statistics
d. D) To manage user permissions and roles
e. Correct Answer: B
3. In the context of ServiceNow's ITOM, what does the 'Discovery' process aim to achieve?
a. A) Identification and mapping of all network devices and their dependencies
b. B) Automatic resolution of incidents within IT services
c. C) Consolidation of audit logs across network devices
d. D) Optimization of the ServiceNow database performance
e. Correct Answer: A
4. What is the primary purpose of Event Rules in ServiceNow Event Management?
a. A) To dictate the escalation path for critical alerts
b. B) To define how events are processed and transformed into alerts
c. C) To schedule regular reports for event analysis
d. D) To manage subscriptions to event notifications
e. Correct Answer: B
5. Which component is essential for configuring event aggregation within the ServiceNow
Event Management module?
a. A) Alert Rules
b. B) Correlation Rules
c. C) Script Includes
d. D) Workflow Editor
e. Correct Answer: B
6. ServiceNow Event Management uses which feature to automatically group similar alerts?
a. A) Event Mapping
b. B) Alert Aggregation
c. C) CI Binding
d. D) Dependency Mapping
e. Correct Answer: B
7. Which attribute is crucial for the deduplication of events in ServiceNow?
a. A) Severity
b. B) Source
c. C) Message Key
d. D) Event Type
e. Correct Answer: C
8. In ServiceNow, what is the primary use of a monitoring connector?
a. A) To connect to different databases
b. B) To pull events from external monitoring tools
c. C) To push updates to configuration items
d. D) To synchronize user data
 e. Correct Answer: B
9. How does the 'Alert Intelligence' feature in ServiceNow enhance incident management?
a. A) By predicting future incidents using AI
b. B) By automatically creating incidents from alerts
c. C) By providing a dashboard of real-time incident data
d. D) By clustering alerts to identify patterns and critical issues
e. Correct Answer: D
10. What is the effect of setting a low 'Order of Execution' number on an Event Rule in
ServiceNow?
a. A) The rule is processed later in the sequence.
b. B) The rule overrides all other rules.
c. C) The rule is processed earlier in the sequence.
d. D) The rule is deactivated.
e. Correct Answer: C
11. True or False: In ServiceNow Event Management, the CMDB is used to track the real-time
status of IT services.
a. True
b. False
c. Correct Answer: False
12. True or False: ServiceNow Event Management can directly execute remediation scripts
upon alert creation.
a. True
b. False
c. Correct Answer: True
13. True or False: The Event Log in ServiceNow stores all historical data indefinitely for
compliance purposes.
a. True
b. False
c. Correct Answer: False
14. True or False: Dependency Views in ServiceNow are used to manage user roles and
permissions across IT services.
a. True
b. False
c. Correct Answer: False
15. True or False: MID servers in ServiceNow must be installed on the same server where the
ServiceNow instance is hosted.
a. True
b. False
c. Correct Answer: False
16. Which ServiceNow component is essential for mapping the relationships between IT
services and infrastructure components?
a. A) Business Rules
b. B) Service Catalog
c. C) Service Mapping
d. D) Operational Intelligence
e. Correct Answer: C
17. In Event Management, what is the purpose of the Impact Tree?
a. A) To document change management processes
b. B) To visualize the impact of an IT incident on different services
 c. C) To track the real-time performance of network devices
d. D) To log all changes made to the CMDB
e. Correct Answer: B
18. What does the Event Management Dashboard primarily display?
a. A) Current status of all ServiceNow instances
b. B) Real-time and historical data regarding IT incidents
c. C) Performance metrics of the ServiceNow platform
d. D) Overview of alerts and their statuses across the network
e. Correct Answer: D
19. Which functionality does the 'Alert Intelligence' feature in ServiceNow provide?
a. A) It automates the assignment of incidents to appropriate teams.
b. B) It clusters similar alerts to identify patterns and potential widespread issues.
c. C) It predicts the future availability of IT services based on past data.
d. D) It synchronizes CMDB updates across multiple instances.
e. Correct Answer: B
20. What is a primary function of Configuration Items (CI) in the ServiceNow Event
Management module?
a. A) To track individual user activities and permissions
b. B) To maintain detailed logs of all system transactions
c. C) To represent infrastructure components and their relationships
d. D) To enforce security protocols across the network
e. Correct Answer: C
21. What is the purpose of the Event Log in ServiceNow Event Management?
a. A) To document changes made within the CMDB
b. B) To track real-time updates to service health
c. C) To record every event that the system processes for auditing
d. D) To manage user access and activity
e. Correct Answer: C
22. Which of the following best describes the role of the MID server in ServiceNow
architecture?
a. A) Acts as a data storage repository
b. B) Connects ServiceNow with external applications and data sources
c. C) Manages user session data within the platform
d. D) Serves as the primary user interface
e. Correct Answer: B.
23. What is an Event Rule primarily used for in ServiceNow?
a. A) To prioritize incidents
b. B) To control user permissions for event handling
c. C) To define actions based on specific conditions in event data
d. D) To archive events for compliance
e. Correct Answer: C
24. ServiceNow's CMDB is critical for Event Management because it:
a. A) Provides a user-friendly interface for event logging
b. B) Stores scripts for automated task execution
c. C) Helps in identifying the impact of events on services
d. D) Acts as a backup system for event data
e. Correct Answer: C
25. What feature does Service Mapping provide in the context of Event Management?
a. A) It maps the network topology for physical devices only
 b. B) It visualizes the relationship between application services and underlying
infrastructure
c. C) It restricts user access to sensitive event data
d. D) It archives event data for long-term storage
e. Correct Answer: B
26. Which features are essential for configuring event correlation in ServiceNow? (Select all
that apply)
a. A) CMDB
b. B) Alert Aggregation
c. C) Business Rules
d. D) Dependency Views
e. E) Event Rules
f. Correct Answers: B, E
27. Select the components that are directly involved in the event-to-alert process in
ServiceNow. (Select all that apply)
a. A) Event Table
b. B) CMDB
c. C) Alert Console
d. D) Service Catalog
e. E) Operator Workspace
f. Correct Answers: A, C
28. True or False: The Dependency Map in ServiceNow is used to manage database
schemas.
a. True
b. False
c. Correct Answer: False.
29. True or False: ServiceNow's Event Management module can execute scripts to remediate
issues automatically based on specific alerts.
a. True
b. False
c. Correct Answer: True
30. True or False: Alerts in ServiceNow can only be generated through manual user input.
a. True
b. False
c. Correct Answer: False
31. What feature allows ServiceNow Event Management to interpret and classify incoming
raw data into meaningful alerts?
a. A) CI Binding
b. B) Event Rule
c. C) Alert Aggregation
d. D) Dependency Views
e. Correct Answer: B
32. In ServiceNow, which module is responsible for graphical representations of CI
dependencies?
a. A) Service Mapping
b. B) Operator Workspace
c. C) CMDB
d. D) Dependency Views
e. Correct Answer: D
33. Which process ensures that ServiceNow accurately tracks and manages changes to
configuration items within the IT infrastructure?
a. A) Discovery
b. B) Orchestration
c. C) Service Mapping
d. D) Event Management
e. Correct Answer: A
34. What is the primary use of the MID Server in the context of Event Management?
a. A) To host the ServiceNow instance databases
b. B) To act as an intermediary for integrating external event sources
c. C) To provide backup services for event data
d. D) To manage user roles and permissions
e. Correct Answer: B
35. What does the CMDB update during event processing in ServiceNow?
a. A) User access logs
b. B) Configuration item records
c. C) Script execution histories
d. D) Performance analytics data
e. Correct Answer: B
36. True or False: ServiceNow Event Management can automatically escalate alerts to create
incidents.
a. True
b. False
c. Correct Answer: True
37. True or False: Service Mapping is only used for visualizing network topologies in
ServiceNow.
a. True
b. False
c. Correct Answer: False
38. True or False: The Event Log in ServiceNow captures and stores all user activity within
the system.
a. True
b. False
c. Correct Answer: False
39. True or False: Dependency Views are automatically updated in real-time as changes
occur within the CMDB.
a. True
b. False
c. Correct Answer: True.
40. True or False: MID Servers must be installed on the same server as the ServiceNow
instance to function.
a. True
b. False
c. Correct Answer: False
41. What is the primary function of ServiceNow's Dependency Views in Event
Management?
● A) To manage user permissions for various IT services
● B) To visualize dependencies between configuration items and services
● C) To store event logs and transaction records
 ● D) To handle notifications and alerts distribution
● Correct Answer: B
42. Which module in ServiceNow is used to automatically generate incidents from alerts?
● A) Event Rules
● B) Alert Management Rules
● C) Task Rules
● D) Correlation Rules
● Correct Answer: B
43. What does the 'MID' in MID Server stand for within the context of ServiceNow ITOM?
● A) Management, Integration, and Deployment
● B) Monitoring, Installation, and Diagnosis
● C) Management, Instrumentation, and Discovery
● D) Messaging, Interface, and Data
● Correct Answer: C
44. Which ServiceNow component is essential for custom scripting within event rules?
● A) CMDB
● B) Service Catalog
● C) Script Include
● D) Workflow Editor
● Correct Answer: C
45. In ServiceNow, what is the default action when an event rule's conditions are met?
● A) The event is deleted
● B) An incident is automatically created
● C) The event is transformed into an alert
● D) A notification is sent to the system administrator
● Correct Answer: C
46. Which features of ServiceNow Event Management help to reduce noise in the alert
management process? (Select all that apply)
○ A) Alert Aggregation
○ B) CI Binding
○ C) Event Rules
○ D) Correlation Rules
○ Correct Answers: A, D
47. Select all the components that are involved in configuring an event source in
ServiceNow.
● A) Inbound Actions
● B) Event Filters
● C) MID Servers
● D) Notification Rules
● Correct Answers: A, B, C
48. True or False: ServiceNow's Event Management module includes a real-time
dashboard for event and alert monitoring.
a. True
b. False
c. Correct Answer: True
49. True or False: Dependency mapping in ServiceNow is manually updated.
a. True
b. False
 c. Correct Answer: False
50. True or False: ServiceNow Event Management can integrate with external monitoring
tools using MID Servers.
a. True
b. False
c. Correct Answer: True
51. What is the primary function of the Event Management Dashboard in ServiceNow?
● A) To manage user access levels
● B) To display real-time and historical event data
● C) To configure new event rules and scripts
● D) To serve as the interface for manual event entry
● Correct Answer: B
52. In ServiceNow, how are event filters utilized within the Event Management process?
● A) To delete events that do not meet certain criteria
● B) To transform event data into alerts
● C) To route events to specific workflows
● D) To restrict the processing of events based on specified conditions
● Correct Answer: D
53. What role does the Common Service Data Model play in ServiceNow's Event
Management?
● A) It determines the routing of incidents to resolution teams.
● B) It provides a structured approach to how data is stored in the CMDB.
● C) It specifies the scripts used within the system.
● D) It defines the user interface layouts.
● Correct Answer: B
54. Which statement best describes the purpose of ServiceNow's Dependency Views?
○ A) To track changes in user access permissions
○ B) To provide a hierarchical view of business services and their dependencies
○ C) To log all changes made within the event management module
○ D) To display the execution history of workflows
○ Correct Answer: B
55. What is the result of configuring a MID server in ServiceNow Event Management?
● A) Increased data storage capacity
● B) Enhanced user interface customization
● C) Extended integration capabilities with external systems
● D) Improved performance of the CMDB
● Correct Answer: C
56. Which features must be configured to optimize alert correlation in ServiceNow?
(Select all that apply)
● A) Alert Rules
● B) Correlation Rules
● C) Notification Policies
● D) Event Rules
● Correct Answers: A, B, D
57. Select all true statements about the roles of the CMDB in ServiceNow Event
Management.
● A) Stores all user activity logs
● B) Acts as a repository for infrastructure and service data
 ● C) Provides a basis for impact analysis
● D) Directly manages user permissions
● Correct Answers: B, C
58. True or False: ServiceNow's Event Management module is capable of predictive
analytics for incident prevention.
● True
● False
● Correct Answer: True
59. True or False: The primary function of a MID server is to facilitate real-time
communication between ServiceNow and integrated third-party tools.
● True
● False
● Correct Answer: True
● Explanation: MID servers primarily enable secure, real-time data exchange
between the ServiceNow platform and external third-party tools, acting as a
bridge for data collection and action execution.
60. True or False: Dependency Views in ServiceNow are automatically updated when
changes are made to the CMDB.
● True
● False
● Correct Answer: True