Ivan Carillo

Continuous Improvement LeadersHip

5 COACHING HABITS OF EXCELLENT

CONTINUOUS IMPROVEMENT
LEADERS
Ivan Carillo

THE CI LEADER
Continuous Improvement Leadership is about much
more than just telling people what to do.

It’s about inspiring, guiding, and empowering others

to reach their full potential.

Acting as a coach is key to promoting a culture of

CI in your organization.

As a coach, you have to:

+create a positive work culture

+help your team to develop new skills
+inspire a culture of CI knowledge-sharing

Here are 5 coaching habits of excellent CI leaders:

Ivan Carillo

1. EXPLAIN EXPECTATIONS
As a coach, it’s important to set clear goals and
expectations for driving successful CI initiatives within
your organization.

It helps your team members to:

+avoid trust issues

+laser focus their efforts
+understand what is expected

You play a pivotal role in articulating clear objectives,

timelines, and KPIs.

Your communication skills and ability to engage

stakeholders are key to helping your team members
stay on track.
Ivan Carillo

2. LISTEN AND ASK QUESTIONS

Speak once, listen twice.

Effective CI leaders listen more than they talk.

Encourage your team members to share their thoughts

and ideas.

Then, ask questions to help them clarify their thinking.

This helps you to:

+build trust
+identify their needs
+understanding their perspectives
Ivan Carillo

3. INVOLVE THE TEAM

Involve your team members by fostering a collaborative
environment.

Empower your team to contribute feedback, make

decisions and take action.

It means giving them the autonomy to:

+take ownership of their work

+find solutions to problems
+try new approaches

Encourage open communication, transparency and

active participation.

Team members will develop a sense of ownership over

CI initiatives.
Ivan Carillo

4. MEASURE RESULTS
Excellent CI leaders understand the importance of key
performance metrics in tracking progress.

Monitor performance against benchmarks on a

regular cadence.

By holding your team accountable

for results, you create a culture of
accountability where rooms for
improvement are identified and
addressed proactively.
Ivan Carillo

5. PRACTICE GRATITUDE
Effective coaches recognize the importance of
acknowledging and appreciating their team members’
contributions.

People feel more empowered to do their best work

when they are valued.

So, provide opportunities for growth and development.

This may include training, mentoring, or taking on new

responsibilities.

Celebrate successes, big and small, and publicly

recognize individuals for their efforts.

CI leaders foster a sense of commitment, motivating

team members to go above and beyond in their pursuit
of excellence.
Ivan Carillo

TL;DR:

Explain expectations Alignment

LISTEN AND Ask questions Engagement
Involve the team Ownership
Measure results Accountability
PRACTICE GRATITUDE Commitment
Ivan Carillo

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