S.

RAGHU NATH REDDY - Tech Support Engineer

Polavaram, Mundlamuru Mandal, Prakasam
District, Andhra Pradesh, 523265
E-mail Id: raghunathreddy549@gmail.com
Mobile no: 7731862580

Career Objective: To acquire a challenging position in a reputed organisation where I could use
my hard work and creative skills for growth and good market position of the Company.

Technical Skills:

Programming languages C, Python

Operating Systems: Windows, Chrome, Mac, Android

Data Base SQL

• Technical understanding of any OS - Windows, desktop, Mac, chrome, Android, iOS.

• IT Support - Handling Hardware, Software, Network and System Troubleshooting.
• Providing the resolution through call, on video, on chat and on mail Support.

Work Experience:

Currently working in Wipro pvt limited, Hyderabad

Period:30/05/2022 – Till Date

Job Role: Project Engineer \ Client Technical Analyst

Roles/Responsibilities :-

• Resolve End Users infra issues when they seek help from IT help desk through various mediums
like calls, web chat and Service Requests.
• Attempts to resolve the de ned inquiries while on the telephone, to meet the agreed upon
Service Level for First Call Resolution.
• Handles Escalated tickets which have not been resolved by SD, in accordance with Customer
escalation procedures.
• Makes recommendations for updates to the KB database.
• Adherence to policies and procedures, closure of open calls after resolution.
• Provides L1 & L2 remote support on operating systems ( Windows, Chrome, Mac, Android with
basic OS troubleshooting techniques and documented the work notes as per the process.
• Provides L1 &L2 remote support on software and application to the point of Installation and if
required need to escalate or route it to the concerned application team.
• Uses troubleshooting techniques to identify network related issues.
• Handles system administrative support and basic hardware troubleshooting on desktops,
laptops.
• Attends required technical training sessions and makes e ective user of KBs to address issues
e ectively.
• Attends quality training sessions to ensure the overall level targets are achieved.
• Tools: Bomgar, Service Now, Microsoft Applications

Key Skills and Competencies:-

• Ability to Manage Multiple Activities simultaneously and Independently.

• Hands-on experience on Accessing Bomgar Remote Session tool, Ticketing tool:
Service now and Microsoft Applications.
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 Achievements:

• Received Customer Appreciations

• Received on spot Awards
• Received Best Process Performer Award.

Languages Known:

• English (professional pro ciency)

• Telugu (native or bilingual pro ciency)

Academic Quali cations:

Degree Board of Study/ Institute Year of Passing Percentage/CGPA

University

B.Tech ( IT ) JNTU Kakinada Pace Institute of 2022 80%

technology and
sciences

Intermediate Board of Sri Pratibha Junior 2018 71.5%

Intermediate college
Education, Andhra
Pradesh

SSC Board of Bell & Bennett High 2016 6.5

Secondary School
Education - Andhra
Pradesh

Additional Work Experience:

• Certi ed with NPTEL on C Programming.

• Certi ed with Udemy on Java Programming.
• Certi ed with Udemy on Python Programming.
• Got certi ed in Cisco-ISTE National CODEATHON-2020 in Python Programming.

Project/Internship/Trainings:

Title: Corona Virus updated in India

Description - As we all know the world is being a ected by the COVID-19 pandemic and almost
everyone is working from home, I have utilized this duration at best, to improve my technical skills
by writing some python scripts. I wrote a Python script to demonstrate the state-wise coronavirus
cases in India. This Python script fetches the live data from the Ministry of Health A airs O cial
Website. Then data is represented in the Horizontal bar graph.
Technology Used - Python

Sports:

• Secured First Prize in TennniCoid at district level sports meet.

• Participating in District level Cricket Tournaments.

Strengths:

Positive Thinking
Problem Analysis
Self Motivated
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Hobbies:

Cricket,
Watching Movies,
Spending time with family and friends

Declaration: I hereby declare that all the above details are true and genuine to the best of my
Knowledge.

S.RAGHU NATH REDDY