AVA CARTER WORK EXPERIENCE

Junior Scrum Master Entry-Level Software Developer

Sherwin-Williams
a.carter@email.com 2020 - current Cleveland, OH
(123) 456-7890 Participated in Agile ceremonies, including sprint planning, daily
stand-ups, and retrospective meetings for efficient project
Cleveland, OH
execution and continuous improvement.
LinkedIn Conducted comprehensive software testing using Zephyr,
resulting in a 14% decrease in post-release defects and improved
software quality.
CAREER OBJECTIVE Partnered with developers to design and implement new
features for a customer-facing application, which saw a 24%
Seeking a challenging role as a increase in user engagement metrics.
junior Scrum Master at Dealer
Helped migrate legacy systems to modern tech stacks, improving
Tire to combine my technical
expertise in software system performance and reducing maintenance costs by 31%.
development with my passion for
Agile to guide cross-functional Technical Support Specialist
teams in delivering cutting-edge
Nationwide Insurance
solutions. Committed to
cultivating a culture of 2018 - 2020 Columbus OH
continuous improvement, Developed and maintained technical documentation and user
transparency, and customer- guides to reduce support inquiries by 38%.
centricity within the organization. Collaborated with the development team to troubleshoot and
resolve defects for a 42% decrease in post-release issues.
Provided technical support to internal teams, and resolved an
EDUCATION average of 13 tickets per day.
Bachelor of Science Monitored and analyzed system performance metrics, and
identified and resolved performance bottlenecks, resulting in a
Computer Science and 12% improvement in system efficiency.
Engineering
Ohio State University
2014 - 2018 PROJECTS
Columbus OH ScrumFlow
Scrum Master
SKILLS 2017 - 2018
Jira Software Assumed the Scrum Master role for an Agile project team on
campus, facilitating effective communication and coordination
Slack among group for a mobile application.
Azure DevOps Implemented Kanban with Jira Software to streamline task
Travis CI tracking and enable better transparency within the team.
Confluence Collaborated with UX/UI designers to gather feedback from end-
Zephyr users, resulting in iterative design improvements and a 22%
Tableau increase in user satisfaction ratings.
Figma Implemented a continuous integration and deployment pipeline
using Azure DevOps, leading to a 25% reduction in integration
issues and faster delivery of software updates.
CERTIFICATIONS
Professional Scrum Master
(PSM)