Mr.

Jean Joseph Gelin Apex, NC 27502 ▪ 862-266-9113

Jgel38@hotmail.com ▪ LinkedIn
Director of Global DevOps

Extensive technical and enterprise system development, implementation, and expertise in multiple industries
directing cross-functional teams. Thorough understanding of computer platforms, software development, and
agile computing. Analytical, organized approach to problem resolution. Ability to translate highly technical
concepts into business and technical requirements and processes in simple language for diverse audiences.

Technical Proficiencies

Platforms: Windows, UNIX (SUN Solaris, Linux, HP-UX, IBM AIX), Linux (RedHat, CENTOS)
Cloud Native: AWS, Azure

Languages: C, UNIX Shell Scripting, Perl Scripting, Python, Ruby, HTML, VB, Terraform

Database: Oracle 11g, SQL server, My SQL server, Mongo, Postgres

CI/CD Tools: Hudson, Jenkins, Bamboo, Ansible, Team City, Chef, Puppet, GitHub

Professional Experience

SmugMug, Mountainview, CA 06/28/2021 to present

Director of Global DevOps, DevSecOps & IT Ops.

Owns engineering operations strategies, practices, and standards across the organization, working closely
with engineering leadership and product management to craft roadmaps and success criteria.
 Creates and maintains three-year roadmaps for Infrastructure, SRE, Database Operations and
DevOps.
 Manages Cloud infrastructure provisioning, cost, and planning.
 Partners with Product Management to set product and development strategy and vision with an eye
towards balancing productivity and customer experience.
 Advocates for engineering-led initiatives that improve speed, quality, agility, and developer
experience. Ensure quality of technical solutions provided by the team.
 Develops streamlined processes and mechanisms to improve operational efficiency and
communication.
 Owns Security Strategy and operations to help ensure our networks are secured.

N-Able, Morrisville, NC 12/6/2018 – 06/25/2021

Director of Global DevOps
Directs DevOps teams and implements industry-standard, best practices. Oversees 24x7 support for a Linux
Operating System (LAMP) and Java application. Partners with engineering to incorporate efficient, high-
performing components, features and infrastructure architecture including security, automation, monitoring,
elasticity, virtualization, and containerization. Collaborates across departments, ensuring timely, cost-effective
release of deliverables. Prioritizes client needs and builds long-term relationships.
 Leads DevSecOps in security efforts including vulnerability scanning, certificate management,
password policy management, data analysis of security monitoring outputs, coordination of
remediation patching, and other required, ongoing, daily security and compliance measures.

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  Builds a diverse, highly productive DevOps team through training, mentoring, and recognizing talent
and assigning tasks to grow skills and supply best resources for the project.
 Proactive driver of process improvement. Eliminated manual deployment processes and significantly
reduced manual environment configuration effort for Dev, QA and Production.
 Effectively leads the effort to evaluate and rationalize the DevOps toolchain ensuring standardization
across different products.
 Directs various projects to reduce AWS spend by 50% resulting in cost reduction of $800,000
annually.

Syniverse Technologies, Tampa, FL 10/2017 – 11/2018

Senior DevOps Manager (Research and Development)
Managed a ten-person, multi-functional team of DBAs, Network Engineers, Systems Engineers, and DevOps
Engineers. Created the technical strategy and roadmap to reflect business goals and objectives. Implemented
a continuous delivery structure in DevOps’ activities. Oversaw hardware and software selection and upgrades
and evaluated ROI for current and future resource planning. Ensured the application was monitored regularly
for performance, throughput, failures, and health.
 Streamlined the build-release, continuous integration/continuous delivery (CI/CD) pipeline for software
deployment resulting in a 20% error reduction in the Production environment. Recommended the
frequent practice of code refactoring, analyzing software requirements, doing regression testing,
executing defect analysis and having an error monitoring tool to help catch exceptions in real time.
 Coached development teams on how to modify and create their own Terraform scripts to launch a
new environment such as Dev, Stage and Prod.

Carnival Cruise Line, Miami, FL 4/2013 – 9/2017

IT Manager (Transition Services)
Created an innovative technical strategy for an enterprise platform incorporating leadership and customer
experience input. Led a six-person technical team and an outsourced vendor. Oversaw global applications
with 24x7 technical support and ongoing system maintenance. Strengthened inter-department organizational
relationships and served as a technical resource and liaison between technical and non-technical audiences.
Led implementation efforts for Services Now and SalesForce initiatives. Managed the GitHub code repository.
 Implemented team structure to develop and deploy industry leading DevOps tools/systems for
software development, including support of critical applications, environments and infrastructure.
 Grew the DevOps team, from the ground up, along with the CI/CD pipeline. Reduced software
deployment time by 62% from 8 hours to 3 hours by introducing automation functionality.
 Created a Disaster Recovery plan with supporting documentation for annual system testing.

Covanta Energy, Morristown, NJ 10/2010 – 4/2013

IT Manager (Application Support)
Managed application support and vendor resources for Tier 1 & 2 with 24x7 outsourced support for
applications and an enterprise LANWAN. Provided leadership, strategic vision, and management to the Global
Support Organization. Trained and mentored technical staff and evaluated skills and performance. Improved
key processes across Incident Management, Problem Management, Root Cause Analysis, Change
Management, and Configuration Management.

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  Implemented a Service-Now ticketing system with ITIL process and procedures for Incident, Problem,
Change and Release Management.
 Directed the implementation of Workday and MS Dynamics for separate departments.
 Replaced a poor-performing third party vendor using Gartner to identify best options. Resulted in a
100% increase in client satisfaction, from 40% to 80%.

PSE&G, Newark, NJ 6/2001 – 7/2010

IT Manager (Application Support)
Managed a Helpdesk system with 50 Engineers and 4 Supervisors. Drove continuous improvement and
evaluated operational effectiveness through methodical use of established key performance indicators (KPIs).
Reviewed Service Level Agreements (SLAs) and generated customer surveys to determine customer needs,
satisfaction, and to anticipate ways to improve service deliverables.
 Created and documented an ITIL Service Failure Analysis as part of a Service Improvement Plan.
 Handled high-level customer issues to resolve more than 95% of customer inquiries in a timely
manner.
 Responsible procurement and implementation of 2.5 Million annual IT Capital budget.
 Developed and maintained vendor relations and coordinate purchases of hardware, software, supplies
and services.

Education

Master of Science in Business Management

Hope International University, Fullerton, CA
Bachelor of Arts in Economics and Computer Science
Kean University, Union, NJ

Licenses & Certifications

IT Service Management – ITIL v3, Learning Tree, Active