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Journal of Business Research 130 (2021) 1–13

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Journal of Business Research


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How counterfeit dominance affects luxury fashion brand owners’


perceptions: A cross-cultural examination
Lei Song a, *, Yan Meng b, *, Hua Chang c, Wenjing Li d, Kang Tan (Frank) e
a
Business Program, The Pennsylvania State University Abington, Abington, PA, USA
b
Marketing Department, Grenoble Ecole de Management, Grenoble, France
c
Marketing Department, Towson University, Towson, MD, USA
d
Department of Management and Marketing, Stephen F. Austin State University, Nacogdoches, TX, USA
e
ACIP Technology Ltd. Co., Canada

A R T I C L E I N F O A B S T R A C T

Keywords: Prior literature has provided little insight into how counterfeit dominance—consumers’ perception that coun­
Attitude functions terfeit brands possess over 50% of market share for authentic and counterfeit brands combined—influences
Culture luxury fashion brand owners’ perceptions of their brands across cultures. Our research shows that counterfeit
Luxury brands
dominance negatively affects the perceived quality and purchase intention of luxury fashion brands across
Counterfeits
product categories for Anglo-American, but not for Asian, consumers. A social-adjustive attitude underlies this
Purchase intention
Perceived quality difference. Therefore, counterfeit dominance has stronger negative impacts on luxury fashion brand owners’
perceptions of their brands for those with a weak (Anglo-Americans), but not with a strong (Asians), social-
adjustive attitude. Perceived quality mediates the effect of counterfeit dominance on luxury fashion brand
owners’ purchase intention in different cultures. This investigation contributes to both theory and practice
through examining an understudied phenomenon and also offering strategies to offset the inimical effects of
counterfeit dominance.

1. Introduction offerings on luxury fashion brands in a single culture (e.g., André et al.,
2019; Bian et al., 2016; Ha & Lennon, 2006). Also, extant investigations
Counterfeit products dominate the marketplace in many countries of the effect of counterfeit items on consumers’ purchase of authentic
(The Wall Street Journal, 2019; Department of Homeland Security, luxury fashion brands have obtained inconsistent findings. For example,
2020). For example, up to 60% percent of medications in Asian and counterfeit presence has been shown to have negative (e.g., Commuri,
African countries are counterfeit (Taverriti-Fortier et al., 2015). Also, 2009; Fournier, 1998; Hellofs and Jacobson, 1999), nonsignificant (Bian
when making online investigative test purchases, the International Anti- & Moutinho, 2011; Nia & Zaichkowsky, 2000), positive (Baghi et al.,
Counterfeiting Coalition received approximately 80% counterfeit items 2016; Romani et al., 2012), and both negative and positive (Qian, 2014)
(International Anti-Counterfeiting Coalition, 2019). Luxury fashion impacts on consumers’ perceptions of authentic luxury fashion brands.
brands are no exception. According to Harvard Business Review (2019), Moreover, the limited cross-cultural studies on counterfeit products
counterfeit luxury fashion brands account for 60–70 percent of the $4.5 have chiefly examined cultural differences in consumers’ perceptions
trillion in total counterfeit trade, which represent one-quarter of total toward counterfeit goods (Harvey & Walls, 2003; Lee & Workman,
sales in luxury fashion goods. 2011) and placed less emphasis on understanding the role of cultural
Despite the prevalence of counterfeit products, no research has differences in the effect of counterfeit products on consumers’ percep­
empirically examined the role of counterfeits in affecting consumers’ tions and purchase intention of authentic luxury fashion brands.
purchase of authentic luxury fashion brands in a cross-country context. In an attempt to fill the foregoing research gap, the present paper
Prior work on counterfeit consumption has primarily focused on either examined the following research question: How does counterfeit domi­
consumers’ counterfeit purchasing behavior or the effect of counterfeit nance (which we define as consumers’ perception that counterfeit

* Corresponding authors at: Business Program, The Pennsylvania State University Abington, 1600 Woodland Rd, Abington, PA 19001, USA (L. Song). Marketing
Department, Grenoble Ecole de Management, 12 rue Pierre Sémard, Grenoble 38000, France (Y. Mang).
E-mail addresses: LeiSong@psu.edu (L. Song), Yan.Meng@grenoble-em.com (Y. Meng), chang@towson.edu (H. Chang), liw1@sfasu.edu (W. Li).

https://doi.org/10.1016/j.jbusres.2021.02.046
Received 15 March 2020; Received in revised form 17 February 2021; Accepted 20 February 2021
Available online 21 March 2021
0148-2963/Published by Elsevier Inc.
L. Song et al. Journal of Business Research 130 (2021) 1–13

brands have more than 50% of the market share for the combined sales reference groups. Reference groups have been shown to affect con­
of authentic and counterfeit brand products) affect brand owners’ per­ sumers’ product and brand purchase decisions (Bearden & Etzel, 1982).
ceptions and purchase intention of authentic luxury fashion brands According to Bearden et al. (1989), compared to consumers with a
across cultures? Admittedly, the dominance of counterfeit offerings has value-expressive attitude, those with a social-adjustive attitude are more
a detrimental impact on authentic luxury fashion brands in many Asian likely to buy luxury fashion brands that their peer groups (e.g., friends)
countries, as well as the United States (International Chamber of Com­ accept. Therefore, whether peer groups accept or reject individuals’
merce, 2017). Therefore, understanding the effect of counterfeit domi­ luxury fashion brand plays a significant role in their buying decisions
nance in Asian (e.g., Chinese) and U.S. (e.g., Anglo-American; Hofstede, (Grewal et al., 2004; Shavitt, 1990; Wilcox et al., 2009).
2001) cultures would provide significant insights for developing stra­ Cultural differences also play an important role in consumers’ ten­
tegies to address counterfeiting efforts in luxury fashion brand dency to adopt different attitude functions and reference groups vis-à-vis
categories. luxury fashion brand purchases. For example, Bian and Forsythe (2012)
This study also partially answered Wilcox et al.’s (2009) call for asserted that a social-adjustive attitude has a more important role in
research into the impact of attitude functions—especially social- luxury fashion brand purchases for Asian than for American consumers.
adjustive attitudes—on consumers’ purchase intention of luxury Because consumers with a strong (weak) social-adjustive attitude are
fashion brands in a cross-cultural context. Specifically, we examined more (less) likely to adopt their peer group as their reference group for
how counterfeit dominance affects consumers’ purchase intention of luxury fashion brand purchases, perceptions of luxury fashion brands for
authentic luxury fashion brands across Western and Eastern cultures. Asian (American) consumers should be less (more) likely to be affected
Because the U.S. and Chinese cultures are two major luxury fashion by people outside their peer groups.
brand markets and are also relevant representations of Western and
Eastern cultures (Bian & Forsythe, 2012), we recruited Anglo-American 2.2. Luxury fashion brand and counterfeit consumption across cultures
and Chinese subjects in the U.S. and China, respectively. To find further
evidence for our hypotheses, we replicated our studies across Anglo- Research on luxury fashion brand consumption in a cross-cultural
Americans and Asian-Americans in the U.S. Through four experi­ context is relatively recent. Vigneron and Johnson (2004) developed a
mental studies, we found that counterfeit dominance negatively affects scale to measure brand luxury dimensions based on an Australian stu­
(vs. does not affect) Anglo-American (vs. Asian) brand owners’ dent sample. Using consumers from Taiwan to validate the scale,
perceived quality of their authentic luxury brands, which leads to lower Christodoulides et al. (2009) found that Asian luxury consumers are
(vs. no difference in) purchase intention of authentic luxury brands. primarily impacted by Confucian culture and are interdependent and
Social-adjustive attitudes were identified as the underlying driver of the group based. Kapferer and Florence’s (2019) work revealed that market
differential effect of counterfeit dominance between the two cultural penetration has a similar effect on luxury desirability and awareness for
groups. Differences found within and across the two cultures provide Eastern and Western consumers. The results of their studies also showed
practical implications for luxury fashion brand manufacturers to tailor that compared with perceived richness, self-made success is a more
their marketing campaigns to consumers in dissimilar cultures. relevant antecedent of materialism in both Eastern and Western coun­
To the best of our knowledge, this research is the first to examine the tries. However, the effect is even more marked in China and Japan than
effect of counterfeit dominance on luxury fashion brand owners’ per­ in Western countries (Kapferer & Florence, 2019).
ceptions toward authentic brands across different cultures. Because As luxury fashion brands gain increased market penetration globally,
luxury fashion brand owners are likely to purchase their brands so does the consumption of counterfeit products. Prior research has
repeatedly (Gorzelany, 2011), understanding how counterfeit domi­ examined the impact of culture on counterfeit items. Kwong et al. (2009)
nance affects luxury fashion brand owners’ perceptions of their brands found that Chinese and Western consumers hold different attitudes to­
across cultures should be beneficial for authentic luxury fashion brand ward counterfeit offerings and views about the social cost of counter­
manufacturers. feiting and the social benefit of counterfeits reproduction. Country of
origin also impacts the purchase intention of counterfeit goods. For
2. Literature review, theoretical background, and hypothesis example, Chapa et al. (2006) observed that this construct has a stronger
development influence on U.S. than Mexican consumers. The current investigation
advances the foregoing stream of literature on counterfeit products
2.1. Attitude functions and reference groups toward the luxury fashion across cultures.
brand purchase
2.3. Counterfeit dominance and consumers’ attitude functions and
Functional theories of attitude propose that an attitude can serve reference groups
different social functions, such as allowing people to express themselves
(i.e., value-expressive function) or to fit into social groups (i.e., social- Although extant research has not examined the effect of counterfeit
adjustive function; Holmqvist et al., 2020; Katz, 1960; Smith et al., dominance on consumers’ perceptions and purchase intention of
1956; Shavitt, 1989). Attitudes that serve a social-adjustive function authentic luxury fashion brands, scholars have found inconsistent evi­
help sustain social relationships (Smith et al., 1956). When consumers dence regarding counterfeit offerings (in general) on consumers’ per­
purchase products for this function, they do so to receive approval from ceptions and purchase intention of authentic luxury fashion brands. For
their peers. However, attitudes that serve a value-expressive function example, some studies determined that availability of counterfeit
help people express themselves (Katz, 1960). Consumers with a value- products damage perceptions of exclusivity and uniqueness and thus
expressive attitude consume products to convey their beliefs and subsequently reduce consumers’ purchase intention of authentic brands
values to others. Shavitt (1989) suggested that consumers’ attitudes (Commuri, 2009; Fournier, 1998; Hellofs and Jacobson, 1999). Other
toward luxury fashion brands may serve as either a value-expressive or a investigations, however, discerned that consumers experience no
social-adjustive function or both. Turunen and Laaksonen (2011)’s decrease in perceived value, satisfaction, or purchase intention of
research revealed that luxury fashion brands and their counterfeits are authentic brands after exposure to counterfeit items (Bian & Moutinho,
different in psychological and sociological meanings. Specifically, lux­ 2011; Nia & Zaichkowsky, 2000). Moderating factors of effects of
ury fashion brands have social functions and personal purposes, but counterfeit products on consumers’ perceptions have also been
counterfeit products primarily serve social functions. explored. That work determined that whether counterfeit goods negate
When purchasing luxury fashion brands, consumers with different consumers’ perceptions of their authentic luxury fashion brands de­
attitude functions toward luxury fashion brands adopt dissimilar pends on brand popularity (Romani et al., 2012) and brand prestige

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L. Song et al. Journal of Business Research 130 (2021) 1–13

(Qian, 2014). American) brand owners are less (more) likely to observe quality-related
To clarify the above inconsistencies, the current research introduces cues which infer that their brands are low quality when outsiders easily
a new concept of counterfeit dominance. Similar to market domi­ misperceive these brands as low-quality counterfeits. Thus, we argue
nance—which occurs when certain products, brands, services, or firms that counterfeit dominance should negatively impact Anglo-American,
have a market share larger than or equal to 50% (Melnik et al., 2008)— but not Asian, luxury fashion brand owners’ perceived quality of their
counterfeit dominance takes place when certain counterfeit products authentic brands.
achieve more than 50% of total market share, including the authentic
luxury brands and competitive counterfeit goods combined. Our un­ H1a: Counterfeit dominance negatively impacts Anglo-American
dertaking focused on consumers’ perceptions of counterfeit dominance, brand owners’ perceived quality of their authentic luxury fashion
because precise measurement of counterfeits’ market share is infeasible: brands.
most counterfeit trading is opaque (Organization for Economic Co- H1b: Counterfeit dominance does not negatively impact Asian brand
operation and Development, 2007). owners’ perceived quality of their authentic luxury fashion brands.
Counterfeit dominance may affect consumers’ perceptions of
authentic luxury fashion brands. According to Trade-Related Aspects of 2.5. Counterfeit dominance and purchase intention
Intellectual Property Rights (TRIPS), counterfeit trademark goods (or
counterfeits) are defined as “any goods, including packaging, bearing Purchase intention is a critical construct in existing counterfeit
without authorization a trademark that is identical to the trademark research (Yoo & Lee, 2012). For example, Marticotte and Arcand (2017)
validly registered in respect of such goods or that cannot be distin­ found that Schadenfreude (i.e., the pleasure felt in reaction to another’s
guished in its essential aspects from such a trademark, which thereby misfortune) positively correlates with purchase intention of counter­
infringes the rights of the owner of the trademark in question under the feits. Yoo and Lee (2012) suggested that prior experience with authentic
law of the country of importation” (World Trade Organization, 1994). luxury fashion brands negatively affects consumers’ purchase intention
Consumers usually cannot quickly discern the difference between of counterfeit offerings, but prior experience with counterfeit items does
counterfeit and authentic products, as they typically appear almost not influence purchase intention of authentic luxury fashion brands.
identical (Staake et al., 2012). Therefore, if counterfeit items are present Past research has also shown that perceived quality predicts pur­
but do not reach the threshold of dominance, consumers whose refer­ chase intention (Parguel et al., 2016). Liu et al. (2017) further observed
ence group comprises outsiders may believe the chances that their own that perceived quality positively affects consumers’ purchase intention
luxury fashion brands will be mistakenly considered as counterfeit are of luxury fashion brands. As we suggest that counterfeit dominance has a
low. However, when consumers perceive that counterfeit goods domi­ stronger negative impact on Anglo-American than Asian luxury fashion
nate the market, they may be concerned that outsiders (e.g., strangers on brand owners’ perceived quality of their authentic brands, we expect
the street) will view their luxury fashion brands as counterfeit. This is purchase intention to demonstrate a similar pattern. Therefore, we
because outsiders do not usually possess sufficient information to judge propose the following:
the brand’s authenticity. Such an effect, however, should not hold for
consumers who adopt peers as their reference group, as peers usually H2a: Counterfeit dominance negatively impacts Anglo-American
have more information than outsiders regarding the authenticity of a brand owners’ purchase intention of their authentic luxury fashion
brand owned by fellow consumers. brands.
H2b: Counterfeit dominance does not negatively impact Asian brand
2.4. Counterfeit dominance and perceived quality owners’ purchase intention of their authentic luxury fashion brands.

Our research specifically examined perceived quality because it is an As we discussed earlier, cultural differences in consumers’ luxury
essential part of consumer-based brand equity of luxury fashion brands preferences partly originate from differences in their social-adjustive
(Liu et al., 2017) and positively affects consumers’ purchase intention attitude toward luxury fashion brands. Specifically, individuals with a
(Parguel et al., 2016). Perceived quality is defined as the overall sub­ strong (weak) social-adjustive attitude are more (less) likely to adopt
jective judgment about one’s expectation of quality (Mitra & Golder, their peers as the reference group for luxury fashion brand purchases
2006). Unlike objective quality, perceived quality is highly subjective and are, therefore, less likely to be affected by outsiders. Such reference
and can be affected by specific consumption settings (Zeithaml, 1988), group differences—combined with different sensitivities to quality-
such as purchasing luxury fashion brands. Scholars have found that in related cues—suggest that the purchase intention of luxury fashion
the luxury consumption context, user-designed luxury brands have brands for owners with a strong (weak) social-adjustive attitude should
reduced perceived quality, which negatively affects the desirability of be less (more) likely to be affected by counterfeit dominance. Thus, we
those brands (Fuchs et al., 2013). Perceived quality also mediates the posit the following:
impact of price display on consumers’ brand attitude and desirability of
luxury fashion brands (Parguel et al., 2016). H3: Counterfeit dominance negatively impacts the purchase inten­
The effect of counterfeit dominance on consumers’ perceptions of tion for brand owners with a weak social-adjustive attitude but not
luxury fashion brands vis-à-vis different cultures depends on other for those with a strong social-adjustive attitude.
attitude functions and reference groups. Because we suggest that con­
sumers with a strong (weak) social-adjustive attitude are more (less) As we mentioned before, past research has shown that perceived
likely to adopt their peer groups as a reference group for luxury fashion quality predicts purchase intention (Parguel et al., 2016). Also, Liu et al.
brand purchases, perceptions of luxury fashion brands for Asian (Anglo- (2017) further observed that perceived quality positively affects con­
American) owners should be less (more) likely to be affected by people sumers’ purchase intention of luxury fashion brands. Thus, we hypoth­
outside their peer groups. Moreover, we aver that counterfeit dominance esize the following:
raises luxury fashion brand owners’ concern that outsiders rather than
peers will regard their brands as counterfeit. As such, Asian (Anglo- H4a: Perceived quality mediates the effect of counterfeit dominance
American) owners should be less (more) concerned that their brands are on Anglo-American brand owners’ purchase intention of authentic
considered as low-quality counterfeits. Furthermore, those with a strong luxury fashion brands.
(weak) social-adjustive attitude are less (more) likely to engage in high H4b: Perceived quality does not mediate the effect of counterfeit
self-monitoring that leads to a strong focus on product quality (Snyder & dominance on Asian brand owners’ purchase intention of authentic
DeBono, 1985; Wilcox et al., 2009). Accordingly, Asian (Anglo- luxury fashion brands.

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2.6. Spillover effect of counterfeit dominance Burberry ($4.7 billion), Dior (4.7 billion), Saint Laurent/Yves Saint
Laurent ($3.6 billion), and Prada ($3.5 billion) (Kerr-Crowley, 2019). In
Past research has shown that consumers’ perceptions in one product our investigation, we planned to select the top five brands in the fashion
category affect their perceptions in other categories of the same brand. industry: Louis Vuitton (LV), Chanel, Hermès, Gucci, and Burberry.
For example, Erdem and Winer (1999) found that brand preferences for However, we had difficulty finding a gender-neutral product from
different categories of the same brand are correlated. Erdem (1998) also Chanel. To reduce gender bias, we excluded the brand from our stimuli
suggested that consumers’ experience in one category may affect their choices, thus using four well-known brands in the study.
quality perceptions in another category of the same brand. We also recruited 228 participants (40% females; Mage = 39) from
We argue that the negative impact of counterfeit dominance on the U.S. on Mturk to test their familiarity with the brands of LV, Hermès,
perceived quality and purchase intention in one category (e.g., sun­ Gucci, and Burberry (i.e., “How familiar are you with each brand?”) and
glasses) will be transferred to other categories (e.g., scarves) of the same how much they believed the brands had been counterfeited (i.e., “Please
brand. Scholars have revealed that negative spillover of consumption rate in your opinion the degree to which the brand has been counter­
experience may occur among different product categories of the same feited”). Both questions used seven-point Likert scales (1 = not familiar at
brand (Lei et al., 2008). As mentioned before, counterfeit dominance all/has not been counterfeited at all; 7 = very familiar/has been counter­
should have a stronger negative impact on Anglo-American than on feited a lot). We found that participants were familiar with all four brands
Asian luxury fashion brand owners’ perceived quality and purchase (MLV = 4.82, SDLV = 1.55; MHermès = 4.74, SDHermès = 1.76; MGucci =
intention of their authentic brands. We propose that this effect will spill 5.07, SDGucci = 1.49; MBurberry = 5.01, SDBurberry = 1.54), and believed
over to different product categories of the same brand (see Fig. 1 for a that all the brands were counterfeited to a high extent (MLV = 5.20, SDLV
detailed conceptual model). Therefore, we propose the following: = 1.49; MHermès = 4.83, SDHermès = 1.49; MGucci = 5.36, SDGucci = 1.45;
MBurberry = 5.02, SDBurberry = 1.51).
H5a: Counterfeit dominance negatively affects perceived quality and
purchase intention of products across the authentic brands’ cate­ 4. Study 1
gories for Anglo-American brand owners.
H5b: Counterfeit dominance does not negatively affect the perceived 4.1. Design
quality and purchase intention of products across the authentic
brands’ categories for Asian brand owners. We first tested H2a and H2b (whether cultural differences exist in the
effect of counterfeit dominance on consumers’ purchase intention of
3. Pretests authentic luxury fashion brands). We thus conducted a 2 (Cultural Group:
Chinese luxury product owners in China vs. Anglo-American luxury
To examine the realistic aspect of counterfeits in the marketplace and product owners in the U.S.) × 2 (Counterfeit: absence vs. dominance)
its perceived dominance, we surveyed 149 participants (Mage = 36, 28% between-subjects design. Also, we sought to rule out possible con­
females) on Mturk. We did so to understand how consumers perceive the founding variables (i.e., brand familiarity, emotional attachment) that
issue of counterfeit dominance and how many of them have ordered an might play a moderating role in the interaction effect on predicting
authentic brand but received a counterfeit. We adapted a six-item scale purchase intention.
(α = 0.89) from previous research (Eisend, 2019; Hussain et al., 2017;
Marcketti & Shelley, 2009; Mavlanova & Benbunan-Fich, 2010; Singh &
Kumar, 2017), where consumers responded on a 7-point Likert scale (1 4.2. Respondents, procedures, and measures
= strongly disagree; 7 = strongly agree) to statements such as, “Counterfeit
luxury goods (e.g., counterfeit luxury bags or apparels) is a pervasive We successfully recruited 155 luxury product owners from China and
issue in the U.S.,” and “Luxury goods have been counterfeited a lot in the the U.S. online. Participants completed the questionnaire in exchange
U.S.”. Participants strongly believed that counterfeit luxury brands are for a $5 (or 4 CNY) reward. Both questionnaires for Chinese and the U.S.,
prevalent in the U.S. (M = 5.15, SD = 1.05); the mean value is signifi­ were written in English. Participants from China were all Chinese citi­
cantly greater than the mid-point of 4 (t = 12.87, p < .001). Also, 53.2% zens (n = 69; 66% female, Mage = 28.65); those in the U.S., all Anglo-
of participants had experience buying an authentic brand but receiving a Americans (n = 86; 38% female, Mage = 36.76). We asked participants
counterfeit instead. in China to identify their ethnicity and self report their English profi­
We conducted another pretest to select brands suitable for our ciency; only those who confirmed that they were Chinese and able to
research. The luxury fashion brands with the highest sales in the world understand the questionnaire in English could proceed to the study. The
are Louis Vuitton ($47.2 billion), Chanel ($37 billion), Hermès ($31 average participant owned eight luxury products.
billion), Gucci ($25.3 billion), Rolex ($8.4 billion), Cartier ($6 billion), All participants were shown a white-colored, gender-neutral Hermès
cap with a price of $499 ($499 was used across all conditions, thus

Fig. 1. The role of attitude functions, culture, and perceived quality in the counterfeit dominance effect.

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controlling for price). They were then instructed to imagine that they were counterfeited?”) and the credibility of the report (i.e., “How much
owned this cap and were asked to write down two occasions in which did you believe in the information reported on Consumerist.com?”),
they might wear this cap. Because luxury consumption is situational along with their opinion of the counterfeit dominance of Burberry
(Chandon, Laurent, & Valette-Florence, 2016), we essayed to ensure that scarves (i.e., “How much do you believe that the counterfeited Burberry
all participants across conditions imagined the situations in which they scarves were dominant in the market?”). The preceding items were
were using this luxury fashion brand. measured using a 7-point Likert scale, where 1 = not at all and 7 = very
Next, participants in the counterfeit-dominant condition were much. Ninety-three percent of participants recalled that at least 50% of
instructed to read an article which mentioned that the Hermès cap had the Burberry scarves on the market were counterfeit, which was in line
been heavily counterfeited in the market. This manipulation was pre­ with our counterfeit dominance definition. T-test results showed that
tested using fifty-six participants (Mage = 55 with 36% of females) participants trusted the information in the Consumerist.com report (M
recruited on Mturk. They read the identical report from Consumerist. = 5.55; SD = 0.98), as the mean response score was significantly higher
comand were asked to recall the information presented in the report (i. than the mid-point of 4 (t = 11.75; p < .001). Moreover, participants
e., “According to the article, what percentage of the Burberry scarves believed that counterfeited Burberry scarves dominated the market (M

Fig. 2. Stimulus: Counterfeit Hermès scarf (Study 1).

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= 5.75; SD = 1.37), with the mean response score significantly higher 4.4. Discussion
than the mid-point of 4 (t = 9.50; p < .001). Shown in Fig. 2 are the
stimuli. Findings in Study 1 indicated that consumers’ perception of coun­
Participants in both conditions then rated their purchase intention of terfeit dominance in the marketplace significantly decreased purchase
the Hermès cap: “When I need a new product, the Hermès brand will be intention of the authentic brand for Anglo-Americans but not for Chi­
my first choice”—(1 = strongly disagree and 7 = strongly agree; Bian & nese consumers. The results demonstrated how counterfeit dominance
Forsythe, 2012). To ensure that our results were not affected by other interacts with culture in influencing consumers’ purchase of authentic
variables, we also assessed brand reputation (six items, such as “Hermés luxury fashion brands. This interaction effect was not dependent on such
is a strong, reliable brand”; Walsh & Beatty, 2007), brand knowledge, relevant factors as brand knowledge or emotional attachments to the
product knowledge, and knowledge on the luxury industry (three items, brand. However, Study 1 did not indicate why counterfeit dominance
such as “I consider myself an expert on the Hermès brand”; Flynn & had a negative effect on consumers’ purchase intention, which is critical
Goldsmith, 1999), brand involvement (two items, such as “I attach great from a marketing standpoint. We addressed this issue in Study 2.
importance to Hermès”; Voss et al., 2003), brand familiarity (i.e., “How
familiar are you with the Hermès brand?”), and emotional attachment to 5. Study 2
the brand (i.e., “Please indicate how well each of the following words
describe your feelings about the brand of Hermès”; ten words were lis­ 5.1. Design
ted, including affectionate and attached; Thomson et al., 2005). All
questions were measured using 7-point Likert scales, where 1 = a very The primary purpose of Study 2 was to examine whether perceived
low value and 7 = a very high value of. At the conclusion of the study, quality for luxury fashion brand owners across cultural groups is
participants were asked about the purpose of the studyand to provide affected differently (H1a and H1b) and the mediating role of perceived
demographics. quality in the observed counterfeit dominance effect (H4a and H4b).
Therefore, we conducted a 2 (Cultural Group: Chinese vs. Anglo-Amer­
4.3. Results ican) × 2 (Counterfeit: absence vs. dominance) between-subjects design
and measured the brand’s perceived quality.
A two-way ANOVA revealed a marginally significant two-way
interaction effect between cultural group and counterfeit dominance 5.2. Respondents and procedures
on purchase intention (F(1, 151) = 2.83, p < .10). Anglo-American
participants were significantly less likely to buy the authentic Hermès Sixty-three Anglo-American undergraduate students from a large
brand when they learned that the Hermès cap was heavily counterfeited private university on the east coast of the U.S. and 75 Chinese under­
in the market (M = 5.14, SD = 1.48) than those who were unaware of graduate students from a university in mainland China participated in
this piece of information (M = 5.72, SD = 0.88; F(1,151) = 3.85, p = this study in exchange for course extra credit. The questionnaire for
.05). Therefore, H2a received support. However, that difference in Chinese participants was translated from English to Chinese and then
purchase intention was not observed among Chinese consumers (F back-translated into English by two multilingual professionals to ensure
(1,151) = 0.25, p > .6), thus supporting H2b. Summarized in Fig. 3 are accuracy. Data collection resulted in 60 valid responses from U.S. par­
the results of Study 1. ticipants (with three incomplete responses excluded) and 72 valid re­
Brand reputation, brand knowledge, product knowledge, knowledge sponses from Chinese participants (with three incomplete responses
on the luxury industry, brand involvement, brand familiarity, and excluded).
emotional attachment to the brand did not play a moderating role in the This study’s procedures were the same as Study 1 with one excep­
interaction between cultural group and counterfeit dominance on pur­ tion. The stimulus was changed to a gender-neutral authentic Gucci
chase intention of the authentic brand. Upon specifying a confidence handbag with attendant descriptions and a price of $895. All partici­
interval of 95% with 10,000 bootstraps resamples, the regression ana­ pants answered the question of perceived quality (“The quality of the
lyses showed no significant indirect effect of the proposed variables on Gucci brand is very good,” 1 = strongly disagree and 7 = strongly agree)
the interaction on purchase intention. All p’s > 0.1 (Hayes, 2008; Model and purchase intention (the same measures as in Study 1) of the Gucci
3). None of the participants correctly guessed the purpose of this study. brand. Demographic information was also collected.

Fig. 3. Purchase intention as a function of culture and counterfeit dominance (study 1).

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5.3. Results quality of the brand, which confirmed H1a and H1b. Additionally, the
proposed mediation effect of perceived quality in the impact of coun­
We again replicated the interaction effect on purchase intention. terfeit dominance on purchase intention was found among Anglo-
Specifically, Anglo-American participants in the counterfeit-dominance American, but not Chinese, brand owners, thus supporting H4a and
condition reported lower purchase intention than those in the counter­ H4b. Despite the promising results, why counterfeit dominance has a
feit absence condition (Mdominance = 3.69; SD = 0.28 vs. Mabsence = 4.55; differential effect on the perceived quality and purchase intention of
SD = 0.27; F(1,128) = 4.98, p < .05). Therefore, H2a received support. authentic brands among consumers from different cultural groups re­
However, Chinese participants in the counterfeit dominance condition mains unclear. We addressed this issue in Study 3 and uncovered the
did not exhibit a significant difference in purchase intention from those mechanism underlying a cultural group’s role in consumers’ responses
in the counterfeit absence condition (Mdominance = 4.39; SD = 0.25; to counterfeit dominance.
Mabsence = 4.19; SD = 0.25; F(1,128) = 0.31, p = .58; see Fig. 4 for de­
tails). As such, H2b was confirmed. 6. Study 3
As predicted, a two-way ANOVA showed a significant interaction
between cultural group and counterfeit dominance on perceived quality 6.1. Design
of the authentic brand (F(1,128) = 3.67, p < .05). Anglo-American
participants in the counterfeit dominance condition perceived the The primary purpose of this study was to test H3: attitude functions
quality of the authentic brand to be lower than those in the counterfeit underlie the effect of counterfeit dominance on brand owners’ purchase
absence condition (Mdominance = 4.66, SD = 1.59 vs. Mabsence = 5.55, SD intention of luxury fashion brands in different cultural groups. In
= 1.09; F(1,128) = 5.31, p < .05). So, H1a was supported. However, particular, counterfeit dominance will negatively impact purchase
Chinese participants in the counterfeit dominance condition did not intention for brand owners with a weak (rather than a strong) social-
show a significant difference from those in the counterfeit absence adjustive attitude.
condition (Mdominance = 5.03, SD = 1.65 vs. Mabsence = 4.92, SD = 1.57; F
(1,128) = 0.31, p = .75; see Fig. 5 for details) on quality perception. 6.2. Respondents and procedures
Therefore, H1b received support.
To understand further the role of perceived quality on the observed We recruited 200 participants from Mturk (Female = 49%, Mage =
counterfeit dominance effect, we examined whether perceived quality 33.8), including 100 Anglo-Americans and 100 Asian-Americans (31.1%
mediates the moderating effect of cultural group on purchase intention were born in Asian countries). Seventy-two percent were authentic
using the PROCESS bootstrapping procedure (Model 8; Hayes, 2008). luxury fashion brand owners. Respondents participated in the experi­
Using 10,000 bootstrap resamples, we found a moderated mediation ment for a small monetary reward. We conducted a 2 (Cultural Group:
effect of perceived quality on purchase intention (Index of moderated Asian-American vs. Anglo-American) × 2 (Counterfeit: absence vs.
mediation = 0.55, boot S.E. = 0.2982, boot CI = 0.0113 to 1.1990). dominance) between-subjects design.
Specifically, perceived quality mediated the effect of counterfeit domi­ We first measured participants’ degree of social-adjustive attitude by
nance on purchase intention only among Anglo-American participants using the 7-item social-adjustive function scale (Grewal et al., 2004).
(B = − 0.49, S.E.= 0.21, 95% boot CI = − 0.95 to − 0.13). Therefore, H4a Participants indicated their agreement to statements such as “Luxury
was confirmed. Also, as expected, this mediation was not significant for fashion brands are a symbol of social status” and “Luxury fashion brands
Chinese participants (B = 0.06, S.E. = 0.21, 95% boot CI = − 0.35–0.49). help me in fitting into important social situations” (1 = strongly disagree;
Thus, H4b received support. 7 = strongly agree). The seven questions’ average score was calculated to
represent participants’ propensity of a social-adjustive attitude toward
5.4. Discussion luxury fashion brands. Counterfeit dominance was manipulated in the
same way as in the previous studies save one exception. We adopted a
In Study 2, we found that counterfeit dominance significantly different product category (clothing; a gender-neutral t-shirt with a price
reduced Anglo-American, but not Chinese, brand owners’ perceived of $595) of another luxury fashion brand (Louis Vuitton) for this study.

Fig. 4. Purchase intention as a function of culture and counterfeit dominance (study 2).

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L. Song et al. Journal of Business Research 130 (2021) 1–13

Fig. 5. Perceived quality as a function of culture and counterfeit dominance (study 2).

Purchase intention was assessed on a seven-point Likert scale (1 = very dominance on purchase intention (se = 0.19, t = − 1.85; p = .06). The
low intention; 7 = very high intention to purchase the brand) in the same impact of counterfeit dominance on purchase intention was marginally
manner as used in the previous studies. significant among participants with a low (Msocial-adjustive < 1.41; one
standard deviation below the mean) social-adjustive attitude toward
6.3. Results luxury fashion brands (Mdominance = 2.18, SD = 0.45 vs. Mabsence = 3.62,
SD = 0.64, F(1.139) = 3.32; p = .07). It was not observed, though, for
Fifty-five participants either failed the attention check or did not participants with a high (Msocial-adjustive > 2.98, one standard deviation
answer the survey appropriately. Therefore, their data were excluded above the mean) social-adjustive attitude toward luxury fashion brands
from further analysis. We obtained 145 valid responses (49% females (Mdominance = 5.43, SD = 0.45 vs. Mabsence = 4.93, SD = 0.45, F(1.139) =
and 57% Anglo-Americans). 0.60; p = .43; see Fig. 6 for details). H3 was thus supported.
One-way ANOVA results demonstrated that Asian-American partic­
ipants showed a significantly higher propensity to adopt a social- 6.4. Discussion
adjustive attitude toward luxury fashion brands (MAsian-Americans =
3.54, SD = 1.57) than Anglo-Americans (MAnglo-Americans = 2.57, SD = This study confirmed H3: a social-adjustive attitude underlies the
1.41, F(1.143) = 14.62; p < .01). To test H3, we further examined the effect of counterfeit dominance on different cultural groups’ luxury
moderating role of social-adjustive attitude in the effect of counterfeit fashion brand owners’ purchase intention. Counterfeit dominance
dominance impacting luxury fashion brand purchase intention. We negatively affected luxury fashion brands’ purchase intention for
conducted a regression analysis by adopting PROCESS model 1 (Hayes, owners with a low social-adjustive attitude (i.e., Anglo-Americans) but
2008). After estimating 10,000 bootstrap iterations, the analysis not for those with a high social-adjustive attitude (i.e., Asian-
revealed a marginally significant conditional effect of counterfeit Americans).

Fig. 6. Purchase intention as a function of social-adjustive attitude and counterfeit dominance (study 3).

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L. Song et al. Journal of Business Research 130 (2021) 1–13

7. Study 4 7.4. Discussion

7.1. Design In Study 4, we found that the counterfeit dominance effect held not
only for the dominance of identical counterfeits but also for the domi­
Converging evidence from the first three studies showed that coun­ nance of products from other product categories of the authentic brand.
terfeit dominance negatively impacts the perceived quality and pur­ Thus, the results supported H5a and H5b. Summarizes in Table 1 are the
chase intention of the authentic product for Anglo-Americans, but not findings of all studies.
for Asian-Americans. However, whether the negative counterfeit
dominance effect will spill over and negatively influence different 8. Conclusions and implications
product categories of the same authentic brand remains unanswered. As
such, Study 4 tested H5a and H5b by adopting counterfeit Burberry 8.1. Conclusions
sunglasses (controlling for a price of $295 across all conditions) as the
product in the counterfeit dominance manipulation and asking partici­ This research examined the impact of counterfeit dominance on
pants to rate the perceived quality and their purchase intention of an luxury fashion brand owners’ perceptions of their brands. The results
authentic Burberry scarf. suggested that there are cultural differences in brand owners’ reactions
toward counterfeit dominance. Specifically, counterfeit dominance
significantly lowers the perceived quality and purchase intention of the
7.2. Respondents and procedures authentic brand for Anglo-American but not for Asian, brand owners.
Perceived quality mediates the impact of counterfeit dominance on
Seventy-four Chinese undergraduate students in China and 69 Anglo- those brands’ purchase intention for Anglo-American, but not for Asian,
American undergraduate students in the U.S. participated in the study brand owners. The results further revealed that a social-adjustive atti­
for course extra credit. The design and procedure were the same as in tude underlies the effect of counterfeit dominance on consumers’
Study 2 with two exceptions. Participants were shown a pair of coun­ perceived quality and purchase intention of authentic luxury fashion
terfeit Burberry sunglasses and were asked to rate the perceived quality brands in different cultural groups. In particular, counterfeit dominance
and their purchase intention in the counterfeit-dominance conditions of negatively affects luxury fashion brands’ purchase intention for owners
an authentic Burberry scarf. with a weak social-adjustive attitude (Anglo-Americans), but not for
those with a strong social-adjustive attitude (Asian). The identified ef­
fects also spill over to other product categories of the same brand. This
7.3. Results result infers that counterfeit dominance negatively affects Anglo-
American (but not Asian) brand owners’ perceived quality and pur­
As expected, two-way ANOVA results showed that Anglo-American chase intention of those brands across product categories.
participants reported significantly lower perceived quality in the coun­ To gather samples representing their respective culture in our
terfeit dominance condition compared to the counterfeit absence con­ research, we collected information from our subjects regarding their
dition (Mabsence = 5.90 vs. Mdominance = 5.30; F(1, 67) = 4.28, p < .01). birthplace. In Study 1, 51.5% of Asian-American participants were born
For Chinese participants, however, no differences in the foregoing var­ in Asia; in Study 3, 31.1% of Asian-American participants were born in
iables were found (Mabsence = 6.19 vs. Mdominance = 5.96; F(1, 72) = 0.90, Asia. As 59% of the Asian-American population in the U.S. were born in
p > .35; see Fig. 7 for details). Therefore, H5a received support. Anglo- Asia, we believe that the sample collected essentially represents the
American participants also exhibited a marginally significantly higher Asian-American population in the U.S.
purchase intention of the luxury fashion brand in the counterfeit absence Chinese participants in Studies 2 and 4 were recruited exclusively
condition compared to the counterfeit dominance condition (Mabsence = from China. Because more than 99% of the Chinese people are born in
5.26 vs. Mdominance = 4.66; F(1, 67) = 3.13, p < .10). For Chinese par­ China, our sample likely also reflects the Chinese population. Indeed in
ticipants, though, no difference in purchase intention between the Study 1, we recruited participants in China and asked them where they
counterfeit absence and dominance conditions was found (Mabsence = were born. One hundred percent were born in China.
4.89 vs. Mdominance = 4.56; F(1, 72) = 0.75, p > .30; see Fig. 8 for de­
tails). Thus, H5b was confirmed.

Fig. 7. Perceived quality as a function of culture and counterfeit dominance (study 4).

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L. Song et al. Journal of Business Research 130 (2021) 1–13

Fig. 8. Purchase intention as a function of culture and counterfeit dominance (study 4).

dominance and revealed that in the situation of counterfeit dominance,


Table 1
consumers’ perceptions and purchase intention of their own authentic
Summary of studies.
brand varied depending on their culturally-rooted attitudes toward
Study Participants Samples Hypotheses Results luxury fashion brand consumption.
Tested
We also contribute to cross-cultural psychology literature by
1 Luxury Brand Chinese in China (100% H2a & H2b All showing that luxury fashion brand consumers from different cultures
Owners born in China) and Supported tend to possess a strong (or weak) social-adjustive attitude toward lux­
Anglo-Americans in the
U.S.
ury fashion brands. Prior research suggested that culture influences
2 College Chinese in China H1a & H1b All luxury consumption (Choi, et al., 2020; Shukla & Purani, 2012; Sta­
Students (assumed 100% born in and H4a & Supported thopoulou, & Balabanis, 2019; Zhan & He, 2012). Although marketing
China) and Anglo- H4b scholars have discussed luxury value perceptions in a cross-cultural
Americans in the U.S.
context (e.g., Shukla & Purani, 2012), we are also the first to find that
3 Mturkers Asian-Americans in the H3 Supported
U.S. (31.1% born in consumers’ social-adjustive attitudes moderate the effect of counterfeit
Asia) and Anglo- dominance on purchase intention. Furthermore, although most cross-
Americans in the U.S. cultural studies of counterfeit goods have mainly focused on under­
4 College Chinese in China H5a & H5b All standing differences in consumers’ attitudes, perceived risks, ethical
Students (assumed 100% born in Supported
China) and Anglo-
beliefs, and purchase intentions toward counterfeits (Harvey & Walls,
Americans in the U.S. 2003; Lee & Workman, 2011), our exploration uniquely examined the
impact of counterfeit dominance on consumers’ reactions toward their
authentic luxury fashion brands in different cultures.
8.2. Theoretical implications This research also adds to the counterfeit consumption literature.
Prior counterfeit work primarily focused on how counterfeit items affect
Our current research is different from prior empiricism on counter­ consumer perceptions of authentic luxury fashion brands (Commuri,
feit luxury fashion brands. For example, Wilcox et al. (2009) and Ngo 2009; Fournier, 1998; Hellofs and Jacobson, 1999). However, scant
et al. (2020) investigated how dissimilar attitude functions impact work has investigated how the percentage of counterfeit products,
counterfeit product purchases. Schade et al.’s (2016) undertaking relative to authentic, luxury fashion brands, affects consumers’ purchase
explored how attitude functions impact luxury consumption among intention of authentic brands. Our findings suggest that, when coun­
different age groups. Unlike previous work that focused on the main terfeit offerings comprise more than 50% of the market (counterfeit
effect of attitude functions, we examined the moderating role of attitude dominance), consumers’ purchase intention of authentic brands differs
functions to explain how counterfeit dominance influences perceived depending on their cultural background and underlying attitude
quality and purchase intention for consumers with different cultural functions.
backgrounds (Anglo-American vs. Asian customers).
This research contributes to the literature on luxury fashion brand
consumption, cross-cultural psychology, and counterfeit consumption. 8.3. Managerial implications
Although work in the luxury fashion brand consumption literature has
examined the motivation of buying counterfeit offerings (Bian, & Our research offers several implications for marketing practice.
Moutinho, 2009; Cordell et al., 1996; Poddar, Foreman, Banerjee, & Although some luxury fashion brands (e.g., Louis Vuitton) are frequently
Ellen, 2012) and the factors that influence consumers’ willingness to counterfeited in certain countries, little is known regarding how con­
purchase them—such as consumer-brand connections (Randhawa et al., sumers react to a luxury fashion brand when competitive counterfeit
2015) and consumer attachment (Kaufmann et al., 2016) —our efforts offerings dominate the market. This issue becomes increasingly complex
are the first to investigate the effect of counterfeit dominance on brand when we consider consumers from dissimilar cultural backgrounds. Our
owners’ perceptions and purchase intention of their luxury fashion research indicates that acknowledgment of counterfeit dominance is
brands in a cross-cultural context. We uniquely defined counterfeit more adverse for Anglo-American, than Asian, fashion brand owners. As

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L. Song et al. Journal of Business Research 130 (2021) 1–13

a result, luxury fashion brand manufacturers should collaborate with affect consumers’ purchase intentions of luxury fashion brands in
news and social media websites to reduce the amount of information different cultures in the context of counterfeit dominance. Given that
related to counterfeiting of their luxury fashion brands and cooperate both social-adjustive and value-expressive attitudes impact the purchase
with government agencies to prevent counterfeit dominance in the intention of counterfeit luxury fashion brands (Wilcox et al., 2009),
Anglo-American culture. However, because Asian brand owners’ per­ researchers may also compare how social-adjustive and value-expressive
ceptions of luxury fashion brands are strongly affected by their peers, attitudes affect consumers’ purchase intention in dissimilar cultures in
luxury fashion brand manufacturers should focus increasingly on strat­ response to counterfeit dominance. Such work will help authentic luxury
egies—such as word-of-mouth—to influence these consumers’ peers to fashion brand manufacturers tailor their marketing campaigns to
augment the purchase of those brands. Thus, luxury fashion brand improve attraction of customers with various attitude functions and to
managers should segment their consumers by culture and develop combat counterfeit offerings.
different marketing strategies to remedy the loss of sales from counter­ Fourth, although we found that counterfeit dominance affected the
feit dominance. perceived quality of luxury fashion brands differently for participants
Also, study findings have implications for loyalty management with high and low social-adjustive attitudes, whether this same effect
strategies for luxury fashion brand manufacturers in different cultures. would occur vis-à-vis familiarity, image, and brand loyalty remains
We found that for brand owners with an Anglo-American cultural unknown. Random assignment procedures control for individual dif­
background, counterfeit dominance reduces their purchase inten­ ferences that may be present among participants (Gilovich et al., 2006;
tion—or their loyalty toward that brand. Thus, luxury fashion brand Howell, 2002). Brand image, or brand associations, is “anything linked
managers should deploy strategies, such as VIP memberships, to main­ to the memory of a brand” (Aaker, 1991, p. 109). Brand loyalty is “the
tain consumer loyalty, especially for brand owners with an Anglo- attachment that a customer has to a brand” (Aaker, 1991, p. 39).
American cultural identity. However, for brand owners with a Asian Conceivably, counterfeit offerings will impact brand image and loyalty
cultural background, providing a group discount may increase influence and further affect consumers’ purchase intentions. These foci merit
from these consumers’ peers to purchase luxury fashion brands. empirical attention in the context of our work.
Our work also offers a stepping stone for exploring approaches that Although other components of customer-based brand equity (CBBE)
could potentially increase consumers’ purchase intention of authentic are essential in predicting consumers’ luxury fashion brands’ purchase
products relative to counterfeit goods. Counterfeit dominance nega­ intentions, our research specifically focused on the role of perceived
tively impacts purchase intention of authentic brands for consumers quality and culture (social-adjustive attitude). We proposed a moderated
with weak social-adjustive attitudes. Therefore, by underscoring mediation model to acquire enhanced understanding of the role of
perceived quality in advertisements, marketers conceivably could counterfeit offerings on consumers’ perceptions of the quality of the
augment consumers’ perceived quality of these brands. The denouement luxury fashion brands in different cultural contexts. Concurrently, we
should be enhanced purchase intention of those brands. Thus, authentic controlled for the possible confounding impact of familiarity, image, and
luxury fashion brand manufacturers should create such kinds of adver­ brand loyalty using experimental design. Examining the moderated
tisements in cultures with a weak social-adjustive attitude. Consumers mediation of all components of CBBE with social-adjustive attitude in
from cultures with a robust social-adjustive attitude, though, are more one investigation would be too cumbersome and inefficient using
likely to be affected by their peer groups. Accordingly, authentic brand experimental design. To explore the impact of counterfeit offerings on
manufacturers could adopt a group promotion approach to encourage all four components of CBBE under different cultures, however, future
peer group influence on buying behavior. research can employ a structural equation model to account for the ef­
fect of all dimensions.
9. Limitations and future research Finally, all studies were conducted in lab settings or online; this may
limit our findings’ generalizability. Although field studies can increase
Limitations of this study provide opportunities for future research. validity and generalizability, conducting external studies of counterfeit
Although we measured and manipulated culture and recruited partici­ dominance is difficult. Nevertheless, future research that analyzes sec­
pants from our targeted cultures, we cannot rule out all alternative ex­ ondary data from the luxury fashion industry could help enhance ar­
planations. For example, luxury fashion brands have existed in the U.S. guments and assist scholars and practitioners to improve understanding
for over 100 years but are relatively new to Asian countries (e.g., China). of cultural differences in counterfeit dominance.
Therefore, Asian consumers might believe that luxury fashion brands are
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L. Song et al. Journal of Business Research 130 (2021) 1–13

Yoo, B., & Lee, S. (2012). Asymmetrical effects of past experiences with genuine fashion influence consumer judgment and decision making. Her work has been published in ac­
luxury fashion brands and their counterfeits on purchase intention of each. Journal of ademic journals such as Journal of Business Research and Psychology & Marketing. She can
Business Research, 65(10), 1507–1515. be reached at Yan.Meng@grenoble-em.com.
Zeithaml, V. A. (1988). Consumer perceptions of price, quality, and value: A means-end
model and synthesis of evidence. Journal of Marketing, 52(3), 2–22.
Hua Chang (Ph.D., Drexel University) is an Assistant Professor of Marketing in the Mar­
Zhan, L., & He, Y. (2012). Understanding luxury consumption in China: Consumer
keting Department at Towson University, Towson, MD, USA. His work has been published
perceptions of best-known brands. Journal of Business Research, 65(10), 1452–1460.
in Journal of Business Research, International Journal of Advertising, Journal of Product &
Brand Management, and other outlets. He can be reached at chang@towson.edu.
Lei Song (Ph.D., Drexel University) is an Assistant Professor of Marketing at the Business
Program of the Pennsylvania State University—Abington, Abington, PA, USA. His research
Wenjing Li (Ph.D., University of Kentucky) is an Assistant Professor of Marketing in the
focuses on providing business insights by exploring how cultural, individual, and social
Department of Management and Marketing at Stephen F. Austin State University,
factors affect consumers’ purchasing behavior in both online and in-store retail contexts.
Nacogdoches, TX, USA. Her work has been published in Journal of Retailing and Consumer
His work has been published in Journal of Retailing and Consumer Services, Business Hori­
Services. She can be reached at liw1@sfasu.edu.
zons, Qualitative Market Research: An International Journal, Journal of Marketing Channels,
and other venues. He can be reached at LeiSong@psu.edu.
Kang (Frank) Tan (Ph. D., University of British Columbia) is chairman of ACIP Tech­
nology Ltd. Co., China. His work has been published in Journal of Marketing Channels. He
Yan Meng (Ph.D., Baruch College/City University of New York) is assistant professor in
can be reached at frank_tan2001@hotmail.com.
the marketing department at Grenoble Ecole de Management in France. Her research area
involves how identity, linguistic, sensory, contextual cues, and cultural meanings

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