What is the first thing you do when you meet your client?

Answer: Greet and introduce you self with a smile.

How will you handle a sexually aggressive client?

Answer: Politely discourage his sexual moves and leave the room and report to supervisor.

How do you introduce other services being offered by the establishment? Answer: Provide
brochures and other informational materials of other menu of services. Explain benefits of other
services.

In case there is no receptionist, how will you handle last minute booking/appointment? Answer:
Inform client of company policies regarding cancellation, ask client time preference for re-
scheduling of service and check if it is feasible.

Describe the five (5) hilot stroke:

Answer:
“Hagod” - are long deep strokes usually used for the extremities and the back.
“Haplos” - short light strokes.
“Pindot” - one finger press.
“Pisil” - two finger press.
“Piga” - grasping with the hand

What are the different ways of scanning?

Answer: Hand scanning and leaf scanning

A client arrived and the room is not ready, how will you handle the situation? Answer: Usher
client to a comfortable waiting area and offer refreshment and some reading materials. Inform
management regarding reasons for delay and implement remedial measures according to
company policies and procedures.

How will you prepare yourself before handling a client?

Answer: Proper grooming (e.g. well combed hair, trimmed fingernails) good oral care

How do you introduce other services being offered by the establishment?

Answer: Provide brochures and other informational materials of other menu of services. Explain
benefits of other services.
What is the most important factor to consider in planning the hilot wellness program?
Answer: Vital signs

What is the importance of hilot wellness massage for the client?

Answer: For relaxation
What four (4) elements need to be balanced? Answer: Water, air, fire, earth

What three (3) faculties should be in harmony?

Answer: Mind, body and emotion

How does hilot wellness massage differ from other massages?

Answer: “Hagod”, “haplos”, “pindot”, “pisil”, “piga”. It does not make use of pretissage,
tapotement and vibration techniques.

What should you take note while performing the hilot wellness massage? How will you handle
such situations?
Answer: General client’s reaction, complaints of pain and discomfort.

What is a hematoma? What kind of blood vessel is affected? How do you prevent the occurrence
of hematoma? Answer: Bruising. Capillaries. Avoid extreme pressure and prolonged
manipulation

What is orthostatic hypotension? What are the signs and symptoms of orthostatic hypotension?
What precautionary measures can you institute/do to prevent these incidents?
Answer: Sudden drop of blood supply to the brain due to abrupt change of position. Light
headedness, dizziness, palor

What is the most important advice that you should give your client after a hilot wellness
massage? Answer: Don’t take a bath at least 6-8 hours.

What aftercare services should you offer to the client?

Answer: Warm drink, allow client to rest, assist client to the lounge or change room.

How will you ask the client his/her reaction regarding the session?
Answer: How was the hilot wellness massage?

How often can a client avail of hilot wellness massage in a week.

Answer: Every other day for relaxation.

Demonstrate how you will introduce other wellness products and services to a client? Answer:
Provide brochures, suggest/offer and explain other services available without being pushy.

Enumerate five (5) areas of the body that need special care while doing the hilot wellness
massage session. Why?
ANSWER: Face, interior of the ear, anterior triangle of the neck, posterior triangle of the neck,
axilla area, elbow (antecubital fossa, area of the notch and anterior throat, umbilicus area,
abdomen, sciatic notch femoral triangle, low back, popliteal fossa, erogenous zones. Because of
the sensitive structures of the area.
What are the ten (10) major systems of the human body?
ANSWER: Skeletal, muscular, integumentary, circulatory, respiratory, digestive, excretory,
nervous, endocrine and reproductive system.

What is anatomy and physiology?

ANSWER: Anatomy is the study of the structure of the human body. Physiology is the study of
the functions of the body.

What does establishing rapport mean? Enumerate at least two (2) examples on how to establish
rapport. ANSWER: Establishing rapport means establishing linkage or bonding with the client
towards harmonious relationship.

Enumerate, describe and give the importance of three draping techniques?

ANSWER:
Top Cover Draping – cover the top of the body using a towel.
Diaper or Contour Draping – to cover private parts of client’s body using towel or bed sheet.
Full Sheet Draping – to cover whole body with bed sheet or linen. To provide warmth and
respect one’s privacy.

What is the importance of health history profile taking?

ANSWER: To know if there are specific contra-indications.

Your client has a BP of 90/60, which is the systolic pressure? Which is the diastolic pressure?
What do you mean by the systolic and diastolic pressure?
ANSWER: 90 is the systolic pressure and 60 is the diastolic pressure. Systolic pressure is the
highest force resulting from a ventricular contraction. Diastolic is the lowest force during
ventricular relaxation.

What are the possible areas used in taking body temperature?

ANSWER: Axilla, oral and rectal.

What is the unethical consideration in the practice of hilot wellness massage?

ANSWER: Practicing without proper training and certification from a duly accredited training
and assessment center.

What will you do if a client offers you a ride home after your tour of duty?
ANSWER: Politely turn down the offer and explain company policies and guidelines.

What is the code of conduct that you should observe while doing the hilot wellness massage
session? ANSWER: Explain the procedure. Do not engage the client in a conversation; avoid
cell phone or any electronic gadgets. No up-selling of products.
What is the proper application of lubricant on a client?
ANSWER: Place the dorsal part of your hand on the area to be massaged. Pour lubricant on
your palm and warm it then spread on the area to be massaged.

What are the general directions of hilot wellness massage?

ANSWER: Generally towards the heart, hot part to cold, lumps towards lesser lumps.

What parts of the body are used by the hilot wellness massage practitioner in performing the
massage? ANSWER: Thumbs, finger pads and palm

How will you evaluate/validate the effect of the hilot wellness massage aside from asking your
client? ANSWER: Scanning.

What are the methods used by your company in informing the client that the hilot wellness
massage session is over. ANSWER: Bell, tapping the client, music, whispering to the client that
the session is over.

How will you encourage your client to return for another session?
ANSWER: Explain the benefits of having a regular hilot wellness massage

What can you do to recharge your energy in between hilot wellness massage sessions?
ANSWER: Do self-massage, drink fluids, breathing exercises, meditate, eat.

What information regarding your client should be kept confidential?

ANSWER: All information.

How will you protect your integrity as a hilot wellness massage practitioner. ANSWER: By not
engaging in any sexual activity with the client, by not engaging in any unethical behaviours e.g.
demanding for tips, dating with client, servicing client during day-off, spreading information
about the client, not bad mouthing colleagues.